Auction! Systems Software Sync Instructions

Auction! Systems Software Sync Instructions
Auction! Systems Software Sync Instructions
The sync process entails an electronic transfer of data between Auction! Systems Software and the
Auctionpay Master terminal.
IMPORTANT NOTE: The sync function in Auction! Systems Software is not automatically enabled
in the Auctionpay terminals. To perform the synch process, you must first obtain the Auctionpay
“Sync Key” from Auction Systems, Inc.
SYNC 1
DURING THE EVENT
Marking Express Pay Bidders
In this step, the Master terminal imports a list of Express Pay bidders into Auction! Systems Software.
IMPORTANT NOTE: If using the USB-to-serial cable, the USB-to-serial driver provided by Greater
Giving must be installed prior to the sync process.
1. After registration closes, connect the Master terminal to the primary event computer via serial
or USB-to-serial cables.
2. Ensure that the Master terminal is on the main screen, which reads “Express Pay” on the top
black bar.
3. From the Auction! Systems Software menu bar, select Auctionpay, then Sync 1 (Get Bidder
Information).
4. In the lower right hand corner of the sync dialog box, click Sync 1 Get Bidder Information.
5. The View Log will indicate when the sync process has been successfully completed
6. Close the View Log and the Auctionpay sync dialog box.
7. Once the import is complete, remove the serial or USB-to-serial cable from the terminal, and
reconnect the Master to the terminal network for use at cashiering.
SYNC 2
AFTER THE EVENT
Entering Payments
In this step, Auction! Systems Software experts the amount owed by each Express Pay bidder to the
Master terminal for payment processing.
1. Prior to performing Sync 2, ensure that all winning bids are posted and cash and check
payments are entered into the software. No credit card payments should be entered (the credit
card information will be imported during Sync 3).
2. Review bidder invoices to ensure totals are accurate.
3. Power up and connect the master terminal to the primary event computer via serial or USB-toserial cables.
4. On the Auction! Systems Software menu bar, select Auctionpay, then Sync 2 (Send Totals).
5. In the lower right hand corner of the sync dialog box, click Sync 2 (Send Totals).
6. Check “I am sure I have checked all previous payments and have checked invoice totals…”
and Continue.
7. At the end of Log Reached dialog box, select Yes or No as appropriate.
8. Close the View Log and the Auctionpay sync dialog box.
9. Charges must be transmitted to the bank via phone before Sync 3. For instructions on
sending charges to the bank, refer to the Banking section in the Quick Start Guide.
IMPORTANT NOTE: do not resubmit declines until Sync 3 is complete.
Greater Giving
th
13221 SW 68 Parkway
Suite 460
Portland, OR 97223
www.greatergiving.com
support@greatergiving.com
866-269-8152
Auction! Systems Sync, Page 1
SYNC 3
AFTER THE EVENT
Posting Payments
In this step, the Master terminal imports approved credit card payment transactions to Auction! Systems
Software. This sync is done from the Banking Mode screen. If you need to move the Master terminal,
unplug it from the power source. No shutdown process is required to save your data.
IMPORTANT NOTE: do not resubmit declines or clear the batch until Sync 3 is complete. Sync 3
can only be performed once. If declines are resubmitted and approved, payment amounts must be
manually entered into the software. For instructions on resubmitting declines, see the decline
section in the Greater Giving Quick Start Guide or visit www.greatergiving.com.
1. After the charges have been sent to the bank, the Master terminal will automatically print a
Banking report showing all approved and declined transactions.
2. Power up and connect the Master terminal to the primary event computer via serial or USB-toserial cables.
3. From the Auction! Systems Software menu bar, select Auctionpay, then Sync 3 (Receive
Settlement Information).
4. In the lower right hand corner of the sync dialog box, click Sync 3 (Receive Payments).
5. At the End of Log Reached dialog box, select Yes or No as appropriate.
6. Close the View Log and the Auctionpay sync dialog box.
Greater Giving
th
13221 SW 68 Parkway
Suite 460
Portland, OR 97223
www.greatergiving.com
support@greatergiving.com
866-269-8152
Auction! Systems Sync, Page 2
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