SUP050 - Server Connection Error
Server Connection Error
This document will assist in setting up a connection to your Palladium Database situated on your
Local Computer. There are a few instances where a connection error may arise, so this document
is designed to take you through a step by step elimination process.
SCENARIO
When the installation of your Palladium Program is complete, should the system be unable to connect to your local
database, you will be presented with the following screen.
The first thing you need to do is to check which SQL Server Instances (versions) you currently have installed.
To do this go to the Windows Icon and then “Start | All Programs | Microsoft SQL Server 2005, or (Microsoft SQL
Server 2008) or (Microsoft SQL Server 2008 R2) | Configuration Tools | SQL Server Configuration Manager. Now
select SQL Server Services and to the right of the screen which will be populated with the installed SQL Server
Services.
If you ONLY have SQL Server (SQLEXPRESS) listed OR if you have SQL Server (SQLEXPRESS) AND SQL
Server (MSSQLSERVER) listed please refer to Option 1 on the next page.
Page 1 of 5
SUP-050
www.palladium.co.za
Support Article – Server Connection Error
If you ONLY have SQL Server (MSSQLSERVER) listed OR if you ONLY have a differently named SQL Server
instance listed please refer to Option 2 further in this document.
Option 1 - SQL Server (SQLEXPRESS) OR SQL Server (SQLEXPRESS) AND SQL Server
(MSSQLSERVER)
In the Server Registration settings under the Microsoft SQL Server Location section, select the “Remote” option and
enter: “YOURCOMPUTER-NAME”\SQLEXPRESS.
Now on the Server Login (Security) section, select “Palladium Installed SQL Server”. Once complete click on OK.
The following screen will be displayed. Click on OK.
Page 2 of 5
SUP-050
www.palladium.co.za
Support Article – Server Connection Error
Option 2 - SQL Server (MSSQLSERVER) OR Differently Named SQL Server Instance
If you have SQL Server (MSSQLSERVER) or a differently named SQL Server instance you will need to know your
instance user name and password. Should you know your instance user name and password proceed to setup the
server connection as displayed below. If you do not know your SQL instance user name and password, please ask
your network administrator.
Select the “Remote” option in the Microsoft SQL Server Location Section and enter: YOURCOMPUTERNAME\YOURINSTANCENAME. On the Server Login section select “User Installed SQL Server”, and enter the SQL
Server, username and password. Once you have entered the required information, click on OK.
The following screen will be displayed. Click on OK.
Should you not know your instance user name and password, you will need to download SQLExpress from our
website www.palladium.co.za creating a new SQL Database instance. On our website go to the Downloads tab and
select Accounting Software. Scroll down until you can see Component Downloads and select MS SQL Server 32bit
or 64bit depending on your operating system version. If you’re not sure what your bit-type system version is, then
check it as follows:
• Right click on My Computer and go to “Properties | System Type” and check whether your system is 64 bit or 32
bit [Note: 32 bit systems will be written as 86 bit]
• Download MS SQL Server 32 or 64 bit depending on your System Type and select to save the download
preferably in the My Documents folder.
• Once downloaded, go to where you have saved the application and double-click on the file to install the
application.
Page 3 of 5
SUP-050
www.palladium.co.za
Support Article – Server Connection Error
You can find out more information on this in our Support Article (SUP047-Microsoft SQL Express Database
Download).
Once your SQLExpress version has been installed, open your Palladium Accounting Program and perform the
following steps to setup the Server Connection.
On the “Microsoft SQL Server Location” setting, select the Remote option and enter:
NAME\SQLEXPRESS.
YOURCOMPUTER-
On the “Server Login (Security)” section, select “Palladium Installed SQL Server”.
Once you have completed the required information click on OK.
The following screen will be displayed. Click on OK.
Page 4 of 5
SUP-050
www.palladium.co.za
Support Article – Server Connection Error
Notes
After each instance above, the Sample Company will be automatically installed. If you refer to the Company
Functions as indicated below you will also be able to CREATE NEW COMPANY or RESTORE COMPANY.
Additional Support
Should you be unable to install the application as directed in this document, it is recommended that you contact our
HelpDesk for further assistance. As most of our assistance will be conducted remotely, it is recommended that you
first download the TeamViewer remote application found at www.teamviewer.com in order for one of our skilled
consultants to assist you.
To contact our HelpDesk you can send a mail to support@palladium.co.za or call our offices on + 27 11 367 0656.
Page 5 of 5
SUP-050
www.palladium.co.za
Support Article – Server Connection Error
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising