Call Management - Vertex Standard

Call Management:
Control Who Hears Your Message
FACT SHEET
Be In Control with Digital
Call Management Benefits
One of the many advantages of two-way
radios is instant group communications with
the press of a button. And, one of the biggest
advantages of using digital two-way radios is
the ability to control who hears – and does not
hear – your message.
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Evolve to better control with digital two-way
radios for a variety of call management
options: contact one person privately or a
select group of users without being heard by
others on the same frequency.
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ncrease Privacy: Conversations heard only by intended recipients
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mprove Communication: Ensure message is received.
Improve Focus: Avoid distracting others not involved with a call.
Improve Connectivity: Get notified of missed calls to always know
when needed.
“We are a property management company with diverse communications
needs between our field and office crews consisting of president,
receptionist/central hub, landscape, construction, maintenance and
house check supervisors; landscape, irrigation, construction and
maintenance crews. We need to communicate together and individually.
Which radios best fit these requirements?” – website inquiry
Only Hear Conversations Intended for You
How Digital Calling Works
In analog mode, everyone hears everything on a channel. Too much
chatter on an open channel can cause you to miss an important
message if not paying close attention. Analog radio users attempt to
have “private” conversations using assigned channels. However, all
conversations can be monitored when signaling squelch is disabled.
These conversations are not really private and there are many limitations
to allocating unique channels such as:
Select the individual or group from pre-programmed list of contacts
and press the push-to-talk (PTT) button to initiate a call with the
selected contact(s). If using a full-keypad radio, radio IDs can be
manually entered to make an individual private call. The receiving radio
will see the caller’s alias on the display.
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Navigating back and forth through channels to reach specific
contacts,
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electing the correct channel to have a conversation,
S
emembering to switch back to the group channel after a
R
Managing Frequent Contacts
If there is a need to frequently contact an individual or group, a radio can
be programmed for faster access to these contacts by one touch
access or channel location:
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individual or group to be called. Press the programmed button
followed by the PTT button to initiate the call without scrolling
through the contacts list.
conversation is done, and
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Missing important announcements when not on the right channel.
Private Conversations Are Possible
With digital two-way radios, every radio has a unique ID that enables
users to select who they need to contact without disturbing others.
Display radio models have a Contacts List in order to:
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tore up to 128 contact IDs in address book
S
A
dd/change contacts at any time (EVX-539)
One Touch Access: A programmable button is pre-set with the
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Channel Location: A channel can be programmed to an assigned
individual or group. Select the pre-assigned channel and press PTT
button to initiate a call to avoid using the contacts list.
Late Entry
During a Group Call, if a member of the group is busy on a separate call,
they will be joined into the Group Call automatically when their radio
becomes available.
Digital Calling Options
Individual Private Call: One user directly calls another user and cannot be
heard by anyone else on the channel. Both parties can speak to each other.
Group Call: One user calls a select group of users. All parties in the group
can hear and speak to each other and cannot be heard by anyone outside
the selected group who may be on the same frequency.
All Call: One-way call from an individual to every radio designated to
receive All Call messages. Programmed only for those radios required
to transmit a broadcast message which is received across all digital
channels. Receiving radios hear the message but cannot respond.
Evolve to Better Communications
Call Management
everge.vertexstandard.com
FACT SHEET
Call Management Operating Guidelines
Contact List notes: Each contact entry corresponds to an ID along with an Alias used to initiate a call.
Each entry associates with one of three types of calls: Individual Private Call, Group Call or All Call.
Privacy notes: If the Privacy feature is enabled on a channel, you can make privacy-enabled Individual,
Group or All Calls on that channel. When activated, only target radios with the same privacy key ID as
the initiating radio will be able to unscramble the transmission.
Group Alias Example
Steps for Making Individual Private Call, Group Call or All Call
1. Select Alias (individual or group) to call via
4. Release PTT button to listen. When the target
Contacts List, One Touch Access, or Channel. Or
radio responds, the LED blinks green in receive
manually input ID (full keypad radios only).
mode (default color*).
2. Press PTT button to make the call.
3. When PTT button is pushed to make the call, the
LED lights up solid blue (default color*). The
display shows the Alias (or ID) contacted until
the call ends.
5. If there is no voice activity for a period of time,
the call ends. For an Individual Private call, “Call
End” appears on the display. For a Group Call,
the radio reverts to channel display.
All Call (Transmit Mode)
*Programmable LED with seven color options available
Questions and Answers
How do I ensure a call is private?
All digital radio communications has a level of privacy built in that prevents a channel from being
monitored. For added protection, the Privacy feature can be enabled on a channel to make a private
Individual Call, private Group Call or private All Call. Only the target radios with the same privacy key ID as
the transmitting radio will be able to unscramble and hear the transmission.
Is there a benefit to enabling Privacy for All Call?
Private All Call could be useful when only a subset of recipients across channels needs to hear the
message. The call is only received by radios on a channel with privacy enabled. In addition, if a target
recipient did not hear the message, they will see “NO ACK” on their screen to know there was a
communication intended for them.
How can I notify an individual to call me back if they are not available?
A “Call Alert” can be sent that notifies the receiving radio to call back. If the receiving radio is active, the
display will show “ACK” and your radio ID. The recipient presses the PTT button to call back immediately. If
the receiving radio is not active, the transmitting radio will see “NO ACK” on the display.
Can a non-display digital radio support call management?
Yes. The EVX-531 and EVX-5300 can initiate and receive Individual, Group and All Calls. The radio buttons
can be pre-programmed with the contact/group alias or ID; or designate a channel assigned to the
contact/group alias or ID.
All Call (Receive Mode)
Call End
Call Alert
No Acknowledgment
VERTEX STANDARD is a trademark of Vertex Standard LMR, Inc. All other trademarks are the property of their respective owners. © 2013 Vertex Standard LMR, Inc. 09/2013

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