How to install your WiFi terminal

How to install your WiFi terminal
Installation Guide
How to install
your Wi-Fi Terminal
Need a hand? Call us on:
0345 761 6263 – UK
1800 242 636 – ROI
20044687 – GIB
Your Wi-Fi Terminal
Installation Guide
To begin your installation you will need the following to hand:
e
Your Merchant Number (also known as Customer Number, Merchant ID or MID).
You can find this on any correspondence we’ve sent you.
e
Wi-Fi login details: Password and/or login details (depending on your network).
Set up your terminal
Before starting your installation
you’ll need to set up your terminal.
Connect power
to your base
Place the terminal on
the base unit or connect
USB cable
Connect power
to your handset.
Connect your
handset
or
or
Wait for your terminal to charge for
at least 2 hours, or until the battery
icon shows it is fully charged, before
continuing with the next steps.
Terminal installation
Select W-Fi Network
Begin your installation
Follow this guide using the ENTER, MENU or
CLEAR buttons to get started.
We’ll show you an example of the screen on the
right-hand side of each section:
Press ENTER
To Continue
Press ENTER to continue.
Information
Using the keypad
Press the MENU button (above the
RED CANCEL button on the keypad)
to activate the keypad.
P
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
Q
R
S
T
U
V
W
X
Y
Z
0
1
2
3
4
5
6
7
8
9
!
“
#
$
%
€
‘
(
)
*
+
,
-
.
/
;
<
=
>
?
@
[
\
]
^
_
:
CAPS
F1
The following table will appear on
the screen:
F2
F3
F4
Use the keypad to enter
the required information as you
progress through the setup.
Move Left
Move Right
Upper Case
Up/Down
Lower Case
Using the buttons as shown above to highlight the desired
character and press the GREEN ENTER button to select it.
Use CLEAR to delete characters. Once you’re done, press
the MENU button again to close the keypad.
Set up your Wi-Fi connection on
your terminal
This is where we start the Wi-Fi setup process.
CONFIGURATION
Battery Setup
Cradle Setup
Base Update
Display
> Wi-Fi Setup
Scroll down using the arrow keys,
highlight Wi-Fi Setup and press
the GREEN ENTER button.
Wi-Fi SETUP
>
Click on profiles
All Wi-Fi connections are set up on your
terminal as a profile.
Profiles
Infos
IP Setup
Select Profiles and press the
GREEN ENTER button.
PROFILES
Create a new profile
If this is the first time setting up a Wi-Fi connection
on your terminal you’ll need to create a new profile.
> New Profile
Active Profile
Modify Profile
Remove Profile
Select New Profile and press the
GREEN ENTER button.
CONNECTION
METHOD
Choose a connection method
You can choose to scan for your network or
select the manual connection option to key in
the network name. See the soft keypad section
on how to manually enter the network name.
Select your network
If you selected automatic scan, choose
your network from the list provided on your
terminal screen.
> Automatic Scan
Manual Connection
Select Automatic or Manual and
press the GREEN ENTER button.
SELECT
NETWORK
> NETWORK-1
NETWORK-2
NETWORK-3
Select your network from the list
and press the GREEN ENTER button.
SECURITY
TYPE
> HOME SECURITY
Choose a security type
Home Security: Select this option if you have
stand-alone Wi-Fi. Then move to step 09.
Enterprise Security: Select this option if your Wi-Fi is
handled as part of a larger network. We recommend
asking for assistance from your network
administrator for this option. Then move to step 10.
ENTERPRISE SECUR
Select your networks security
type and press the GREEN ENTER
button.
Home Security
Cypher
Highlight WPA/WPA2 and then press the
GREEN ENTER button.
In order to comply with data security standards
(PCI DSS) your network must have WPA/WPA2
enabled.
Wi-Fi Password
Enter your Wi-Fi password and then press the
GREEN ENTER button.
Your Wi-Fi password is case sensitive.
If you chose Home Security, follow
these instructions.
CYPHER
NONE
WEP64
WEP128
> WPA/WPA2
Wi-Fi PASSWORD
> Enter password_
Network Priority
Setting the priority will allow the terminal to
prioritise one connection over another. If the
connection you’re using is your preferred method,
make this a higher number than any others you
may want to setup in the future. Choose your
priority and then press the GREEN ENTER button.
PRIORITY
[Low=0/
high=20
>
1
Once you have finished the 3 steps above, press the RED CANCEL button
3 times to return to the main screen. Your terminal will re-boot and you can
continue to step 11.
Enterprise Security
If you chose Enterprise Security,
follow these instructions.
Select security settings
EAP
Highlight PEAP and then press the
GREEN ENTER button.
TLS
TTSL
>
Set the priority
Setting the priority will allow the terminal to prioritise one
connection over another. If the connection you’re using is
your preferred method, make this a higher number than
any others you may want to setup in the future. Choose
your priority and then press the GREEN ENTER button.
Choose the method of authentication
Select MSCHAPV2 auth and then press
the GREEN ENTER button
PEAP
PRIORITY
[Low=0/
high=20]
>
1
PHASE 2
auth=MD5
>auth=MSCHAPV2
Enter your username
Enter your username and then press the
GREEN ENTER button.
USER
> Enter username_
Enter your Wi-Fi password
Enter your Wi-Fi password and then press the
GREEN ENTER button.
After this step, press the GREEN ENTER button once
on the CERTIFICATE screen.
PASSWORD
> Enter password_
Once you have finished the 5 steps above, press the RED CANCEL button 3 times to
return to the main screen. Your terminal will re-boot and you can continue to step 11.
If your terminal asks you to restart the install, press the red cancel key twice.
TERMINAL
INSTALLATION
Key in Merchant No.
> e.g. 12345678
And then press ENTER
Enter your Merchant Number
When the terminal re-boots it will display “installation failed,
restart install.” Press the red cancel key twice and the
terminal will ask for your Merchant Number to be entered.
Enter your merchant number. The terminal will automatically
begin the installation and download all available updates.
Your terminal will now connect.
Do not interrupt this process.
Supervisor Code
SUPERVISOR CODE
Create yourself a unique 4-digit code and make
sure to remember it as it will be required to
complete some functions e.g. refunds
>
The terminal will now dial out again. You will
see a receipt showing the Card Types that you
can accept.
Create a 4 digit code and press the
GREEN ENTER button to confirm.
Re-enter the code and press the
GREEN ENTER button to confirm.
Network Name
Information
Understanding your Screen
This is an example of the Wi-Fi terminal screen.
All done
Once you’ve successfully installed
your terminal, you’ll see this
Ready
Merchant Number
XXXXXXXX
XXXX
ftcWPA5GHz
Connected when green
14:00
12/05/2016
Signal Strength
Connected when
Wi-Fi icon shown
Congratulations – you can now
start taking card payments!
To start a sale transaction, just
enter the amount and follow the
instructions on-screen
For all other transactions, press the
MENU button
Add another Wi-Fi connection
To add another Wi-Fi connection
you’ll need to complete an
operation on your terminal known
as Function 36. You can also use
Function 36 to change the details
of any existing Wi-Fi connections.
Follow the step-by-step process
to complete this:
1.Press the MENU button
repeatedly until the SYSTEM
MENU screen is displayed.
2.Highlight the Select Function
option using the arrow keys and
press the GREEN ENTER button.
3.Key in 36 at the function
selection screen and press the
GREEN ENTER button.
4.Enter your supervisor code and
press the GREEN ENTER button.
5.Select YES when asked for Radio
Setup.
6.Select Wi-Fi Setup from the
Radio Setup screen.
7.Refer to step 4 onwards of this
guide to help you through the
rest of the process.
More connection methods
Your new Worldpay Wi-Fi terminal can also
eConnect to your mobile phone so you can take payments anywhere*
eConnect to any Wi-Fi Hotspot
Mobile Phone Hotspots – Data Usage
• Using the Wi-Fi terminal with a mobile phone hotspot uses a small amount of your mobile data
•A typical transaction only uses around 2KB of data
•We advise you to connect to a Wi-Fi network if available for software updates and monthly
maintenance calls to minimise your data usage. Software updates are typically between
5 and 10MB in size and you will generally receive 2 updates per year. Maintenance calls are
significantly smaller.
*Compatible phones with Wi-Fi Hotspot capability.
Important: make sure your terminal and Wi-Fi is connected and
powered on at all times so that any software and security updates
can be received by your terminal, keeping it fully compliant with
payment regulations.
Getting in touch
If you have any queries or issues, our UK-based Helpdesk is there for
you 24/7 – every day of the year.
Just call us on:
0345 761 6263 – UK
1800 242 636 – ROI
20044687 – GIB
Stay supplied with tally rolls and accessories
Your terminal comes with a couple of tally rolls, so you can start
accepting transactions straight away. However, we’d recommend
you order some more as these may not last very long. You can order
new rolls and other terminal accessories, online or by phone, from:
www.worldpay.com/uk/order-accessories or call:
0800 289 666 – UK
00800 9899 2000 – ROI
20044687 - GIB
Monday to Friday 8.30am – 5.30pm
Worldpay (UK) Limited. Registered in England No. 07316500. Registered Office: The Walbrook Building, 25 Walbrook, London, EC4N 8AF.
Worldpay (UK) Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2009 (No. 530923) for
the provision of payment services and is authorised and regulated by the Financial Conduct Authority for consumer credit activities.
Worldpay, the logo and any associated brand names are all trademarks of the Worldpay group of companies
worldpay.com
WIFI0516
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