Table of Contents

Table of Contents
OM.V.1.1
Table of Contents
Introduction........................................................................................................................................................... 3
An Important Message To You From GenZe .......................................................................................... 3
General Information ...................................................................................................................................... 3
Safety Information .............................................................................................................................................. 4
General Safety Precautions ......................................................................................................................... 4
Features and Components.................................................................................................................................. 5
Front Features ................................................................................................................................................. 5
Handlebar Controls........................................................................................................................................ 6
Side Feature Locations .................................................................................................................................. 8
Cruise Connect Touch Screen Overview .................................................................................................. 9
Home Screen ............................................................................................................................................... 9
Menu Screen ........................................................................................................................................................ 12
Settings Screen .............................................................................................................................................. 14
PIN Screen ................................................................................................................................................ 16
Entering Your PIN .................................................................................................................................. 18
Changing Your PIN ................................................................................................................................ 19
Starting and Operating .................................................................................................................................... 21
Pre-Ride Inspection ...................................................................................................................................... 21
Starting ........................................................................................................................................................... 22
Braking ............................................................................................................................................................ 22
Regenerative Braking .................................................................................................................................. 23
Derating .......................................................................................................................................................... 23
Powering Down the Vehicle....................................................................................................................... 23
General Battery Pack Information ................................................................................................................24
Battery Pack Operating Tips .....................................................................................................................24
Battery Pack Replacement ......................................................................................................................... 25
Removing the Battery Pack .................................................................................................................. 25
Installing the Battery Pack................................................................................................................... 27
Battery Pack Charging................................................................................................................................29
Battery Charge Status Indicator Screen ................................................................................................29
After Charging and Operation ..................................................................................................................30
Battery Maintenance ...................................................................................................................................30
On-Vehicle Charging ..............................................................................................................................30
Off-Vehicle Charging ............................................................................................................................. 31
Recycling Your Battery ............................................................................................................................... 32
Storage Areas ................................................................................................................................................. 32
Maintaining Your GenZe 2.0 .......................................................................................................................... 34
Basic Care of Your GenZe 2.0.................................................................................................................... 34
Washing .......................................................................................................................................................... 34
Wheels and Tires .......................................................................................................................................... 34
Tire Inflation ................................................................................................................................................. 34
Long Term Storage ...................................................................................................................................... 35
General Troubleshooting ............................................................................................................................ 35
Specifications ................................................................................................................................................. 35
Reporting Safety Defects ................................................................................................................................. 36
Introduction
An Important Message To You From GenZe
Congratulations and thank you for purchasing the GenZe 2.0.
The GenZe 2.0, designed to help make your busy life easier and more fun, is the smart way to get around
town. The GenZe gives you the power to set your own pace and your own course, outsmart traffic, and untether
from transit schedules. Welcome to the GenZe lane!
This information is designed to provide you with a better understanding of the operation, inspection, and basic
maintenance requirements of your GenZe 2.0.
If you have any questions concerning the operation or maintenance of your GenZe 2.0, please contact us at 1 (855)
GOGENZE (464-3693).
GenZe continually seeks advancements in product design and quality. Therefore, the information contained within
is the most current product information available at the time of publication.
This Owner’s Manual will be updated periodically. Please check the GenZe website for the most current version.
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General Information
The terms “right” or “left” refer to the rider’s right or left when sitting on the GenZe 2.0.
Please use only GenZe approved parts and accessories for your GenZe 2.0. Parts and accessories for your GenZe
2.0 have been checked and tested for safety and suitability. GenZe is unable to accept any liability whatsoever for
parts and accessories which have not been approved.
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Abbreviation
SOC
kW
LED
WH/M
EV
MPH
PIN
Meaning
State of Charge
Kilowatt
Light Emitting Diode
Watt-hours per mile
Electric Vehicle
Miles per Hour
Personal Identification Number
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Safety Information
This information contains the word WARNING to indicate something that could hurt you or others. It also
contains the word CAUTION to indicate things that could damage your GenZe 2.0.
Please read this information carefully and completely before operating the GenZe 2.0. Do not attempt to operate
the GenZe 2.0 until you have attained adequate knowledge of its controls and operating features and until you
have been trained in safe and proper riding techniques. Regular inspections and proper maintenance, along with
good riding skills, help you safely enjoy the capabilities and the reliability of the GenZe 2.0. Disregarding the above
information may render the warranty invalid.
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General Safety Precautions
Severe injury or death can result if you do not follow the instructions in this manual.
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ALWAYS wear a Department of Transportation (DOT) approved motorcycle helmet when
operating the GenZe 2.0.
NEVER exceed maximum load capacity. Combined weight of the rider, gear, and any
accessories must never exceed maximum load capacity of 304 lbs. (138 kg). Overloading can
impair the stability and performance of the GenZe 2.0, possibly causing an accident.
NEVER use headphones or personal radios while riding.
ALWAYS keep both hands on the handlebar and both feet on the floorboard while moving.
The GenZe 2.0 is designed to hold only the driver. NEVER carry a passenger.
ALWAYS observe local and state laws when operating the GenZe 2.0 on public roads.
ALWAYS use turn signals to indicate your intention to turn. Follow your state’s driver
safety guidelines for turn signal use.
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ALWAYS keep a safe distance from other vehicles on the road.
ALWAYS drive at a speed that is appropriate for the terrain, conditions, and your
experience.
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NEVER attempt wheelies, jumps, or other stunts.
NEVER operate the GenZe 2.0 under the influence of alcohol or drugs.
ALWAYS inspect the GenZe 2.0 before riding to make sure it is in safe operating condition.
ALWAYS wear eye protection, gloves, closed-toe shoes, long-sleeved shirt or jacket, and
long pants.
NEVER make alterations or modifications to the GenZe 2.0 or add parts not authorized by
GenZe.
ALWAYS be aware of other vehicles on public roads. Many accidents are caused when
drivers of cars do not see two-wheeled vehicles who share the road.
NEVER hold the GenZe 2.0 in a stationary position using throttle on an incline or damage
to the motor may occur. Use the brake instead.
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Features and Components
Front Features
A. Rear Brake
The brake lever is located at the left handlebar grip. To apply the rear brake, smoothly pull the lever toward the
handlebar grip.
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B. Cruise Connect™ Touch Screen
The 7-inch Cruise Connect™ touch screen display provides easy access to everything you need while on the
road. It shows your speed, range, and charge level, as well as energy consumption and CO2 reduction. The
GenZe 2.0 Cruise-Connect™ even lets you customize the ride to fit your needs. Whether you need more speed or
C.
D.
E.
F.
want to get more distance, the Cruise-Connect™ offers 3 drive modes including a setting for those first learning
to ride. For further description and operation, see “Cruise Connect™ Touch Screen Overview. ”
Front Brake
The brake lever is located at the right handlebar grip. To apply the front brake, smoothly pull the lever toward
the handlebar grip.
Throttle
For description and operation, see “Handlebar Controls ”
Right Handlebar Control
For description and operation, see “Handlebar Controls ”
Left Handlebar Control
For description and operation, see “Handlebar Controls ”
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Handlebar Controls
A. Turn Signals
When the Turn Signal Switch is pushed to the left
or right position, the corresponding front and rear
turn signals flash. When the Turn Signal Switch is
ON, the corresponding turn signal indicator on the
touch screen illuminates. Always signal your turns
and other maneuvers as required by law. Unlike an
automobile, the turn signals must always be
canceled manually on the GenZe 2.0. Push in on the
switch and it returns to the center or OFF position.
B. Horn
When the system is powered up, the horn sounds
when the button is pressed. Electric vehicles run
quietly. The horn can be used to warn pedestrians
or other motorists of your presence.
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C. Run/Stop Switch
This switch is used to turn off the GenZe 2.0. Once
it is turned on, using the Start button, you must put
the Run/Stop Switch into the run position (if it isn’t
already). The GenZe 2.0 will inhibit drive until the
Run/Stop Switch is put into the run position. If the
switch is not put into the run position within 5
minutes of turning on the GenZe 2.0, it will
automatically turn off.
Once the Run/Stop Switch is in the run position,
switching to stop position will immediately turn it
off (usually takes 1-3 seconds). This will occur
regardless of the current operation, with the
exception of on-vehicle charging.
D. Forward/Reverse Switch
This switch has 3 positions: forward, neutral, and
reverse. When the switch is moved all the way to
the left (arrow up), this is the forward position, and
the GenZe 2.0 will move forward when you operate
the throttle. When in this position, an “F” will
display on the touch screen. When the switch is
moved to the center (dot), this is the neutral
position. When in this position, an “N” will display
on the touch screen. When the switch is moved all
the way to the right (arrow down), this is the
reverse position, and the GenZe 2.0 will move
backwards when you operate the throttle. When in
this position, an “R” will display on the touch
screen.
NOTE: Before putting the GenZe 2.0 into
forward or reverse, the kickstand should
be put up. If this is not done, a yellow
fault will be set until either the kickstand
is up or the Forward/Reverse Switch is put
back in neutral.
E. Throttle
At first, gently twist the throttle towards you (A) to
energize the motor and begin moving. The direction
of travel is determined by the position of the
Forward/Reverse Switch. Release the throttle, and
it snaps back to the neutral position, de-energizing
the motor.
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Side Feature Locations
A. Battery Pack Key Lock
This is a two-position lock that is located on the
right side of the GenZe 2.0 next to the battery pack.
When in the locked position (A), this will prevent
theft of the battery pack via a locking deadbolt and
will provide input to the controller in order to
power the system. When in the unlocked position
(B), the battery pack can be removed for external
charging. If the GenZe 2.0 is turned ON with the
key unlocked, it will shut down within 30 seconds.
If the pin code is entered before the 30 second
timeout, the GenZe 2.0 will immediately power
down. The key is removable in both positions.
NOTE: If the Key Lock is unlocked after
the GenZe 2.0 is turned ON, the vehicle
will immediately shut down. The GenZe
2.0 should be shut down using Run/Stop
Switch before unlocking battery.
B. Start Button
The push button start switch (silver) will turn on
the GenZe 2.0. It is located on the right side, below
the handlebar. Before it will turn ON, the following
steps should be performed.
• Run/Stop Switch is in the ON position.
• Battery pack key lock is in the locked position
(see Battery Pack Key Lock description).
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Cruise Connect Touch Screen Overview
NEVER attempt to adjust or press the touch screen while the GenZe 2.0 is in motion.
ALWAYS keep both hands on the handlebar any time the GenZe 2.0 is in motion.
Home Screen
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Mode Specific Display:
By touching and holding the ECO Tree for 1 second, you can toggle between the ECO Tree image and the % Power
Bar Graph. By default, the ECO Tree will be shown. More leaves will appear on the tree as you drive more
efficiently. The Drive Mode indicator will be blank if a custom setting has been chosen in the Settings Page.
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Time:
The clock displays time in standard (AM/PM) or 24 hour mode.
Speedometer:
The speedometer displays the current speed of the GenZe 2.0 in MPH. The center of the meter displays the digital
value, while a needle will point to the speed indicated on the touch screen.
Gear:
The gear indicator will display the current gear position as selected by the forward/reverse switch. There are 3
indicated positions “F” forward, “N” neutral, and “R” reverse.
Menu:
Touching this button on the touch screen will take you to the Menu Screen. See “Menu Screen”.
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State of Charge (SOC):
This bar graph will display the amount of energy remaining in the battery pack, similar to the fuel gauge on a
gasoline powered vehicle.
Fault Indicator:
If a fault has been detected, this indicator will illuminate yellow or red indicating the severity of the fault. Yellow is
a caution, which doesn’t require immediate attention, but could limit functionality depending on the fault. Red is a
warning, which requires immediate attention. This will put the GenZe 2.0 into a limited or non-functional state,
depending on the fault.
Turn Signal Indicators:
An arrow on the lower dash flashes green in the same direction as selected by the turn signal switch. This arrow
remains flashing until the turn signal switch has been canceled by pressing in on the turn signal switch.
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Drive Mode Selection:
Touching this button on the touch screen will allow you to toggle between Economy Mode (Econ), Sport
Mode (Sport), and Easy/Safe Mode (Safe).
Economy Mode reduces maximum power and torque so greater energy efficiency may be achieved. This mode is
optimized for greater range, while maintaining performance.
Sport Mode Allows you to increase the maximum power and torque to performance limits of the GenZe 2.0. This
will give the best speed performance.
Easy/Safe Mode is designed for new riders. It sets torque and power to a low level.
The GenZe 2.0 is best suited to climb hills in “Sport” mode. When in “Econ” and “Easy/Safe” mode, power is
reduced and hill-climbing capacity is diminished.
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Odometer:
The odometer displays total distance the GenZe 2.0 has been ridden in miles.
Trip Odometer:
This displays individual trip mileage and is reset by touching and holding the trip odometer or the “set” text on the
touch screen for 3 second. This will cause the trip odometer to reset to 0 mi and reset range estimation from ‘Real’ to
‘Ideal.’ This can only be done when you are stopped or going below 3 mph. When the trip odometer reaches 99.9
miles it will roll back to 00.0.
Range (Real):
This will display the ‘Real’ range the GenZe 2.0 can be ridden before battery power is depleted. The ‘Real’ range is a
range estimation that is calculated using present available energy and average energy efficiency, based on how the
user rides the GenZe 2.0. If the rider is driving with greater energy efficiency (low WH/M), they will see higher
ranges than a rider getting less energy efficiency (high WH/M). Environmental and other ride factors such as
ambient temperature, rider & cargo weight, and road grade, will also effect the average energy efficiency, thus
affecting estimated range.
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Menu Screen
Home Screen:
Touching this button will return you to the Main Screen. It will also return to the Main Screen when your speed
reaches 3 mph.
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Battery Screen:
Touching the battery button on the menu screen, or the battery button on any other screen, will allow you to see
the status of the battery.
In this screen, you can view the state of charge, estimated amount of time it will take to recharge the battery, the
battery temperature, and the state of health (estimated life) of the battery. You also have options to navigate from
this screen to the Home, Menu, Range, or Eco Impact screens using the buttons on the top of the screen.
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Settings Screen:
In this screen, you can set the time and date, as well as see the power settings. You can also view and customize the
performance settings for the GenZe 2.0. The performance settings can be changed by adjusting the gauges using a
finger to slide along the gauge graphic. The Mode Selection on the Main Screen will be blank if a custom mode is
set using the settings screen. The date and time can be changed using the small arrows on the top and bottom of the
date and time. You also have options to navigate from this screen to the Home or Menu screens using the buttons on
the top of the screen.
The settings screen will also display the currently set fault across the top, if there is a fault.
If there is a fault, it will be described between the Home and Menu buttons at the top of the screen
with the heading “Fault Summary.” One common example is the kickstand being in the down
position. If there are no faults, no Fault Summary will be displayed. Back to Top
Eco Impact Screen:
Touching the Leaf button on the menu screen or Eco Impact button on any other screen, will allow you to view the
ecological impact of your trip. You can view the Eco-score over the last trip or over the lifetime of your GenZe 2.0
by touching the (lifetime) or (trip). It also shows the Average Miles per Charge and Fuel Saving achieved over the
last trip or lifetime. You also have options to navigate from this screen to the Home, Menu, Range, or Battery
screens using the buttons on the top of the screen.
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Range Screen:
Touching the Range button on the menu screen or Range button on any other screen will allow you to view the
Range Screen. In this screen, you can view the state of charge, ideal range, trip odometer, and the total odometer.
You also have options to navigate from this screen to the Home, Menu, Eco Impact, or Battery screens using the
buttons on the top of the screen.
Ideal Range is calculated using your battery energy and an ideal energy efficiency. The Real Range (Home Screen)
uses your available battery energy and average energy efficiency based on your riding history.
Owner Manual
You enter this screen after touching the Book button on the Menu Screen. In this screen, you can view the GenZe
2.0 Owner Information.
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PIN Screen
In addition to allowing you to enter your PIN number, this screen also provides important information at a glance.
The Timer feature (B) is a count-down timer that will turn the system off after a predetermined period of time, which
depends on the status of your GenZe 2.0. The following conditions will trigger a Timer shutdown (listed in order of
priority):
1. If the battery key lock is unlocked at startup, the GenZe 2.0 will timeout after 30 seconds.
2. If the Pin Code is not entered after power-up, the GenZe 2.0 will timeout after 2 minutes.
3. If the Run/Stop Switch is left in Stop, the GenZe 2.0 will timeout after 5 minutes.
The Run/Stop Switch, battery lock, and kickstand (A) each have two indicator lights. In order for you to operate your
GenZe 2.0, all indicators must be green. When the Run/Stop Switch is in the stop (off) position, its indicator is red. If
the battery lock is in the unlocked position, the indicator is red. If the kickstand is down, its indicator is yellow.
The gear indicator (C) will display the current gear position as selected the forward/reverse switch. There are 3
indicated positions “F” forward, “N” neutral, and “R” reverse.
Run/Stop
Battery Lock
Kickstand
Run/Stop switch off = Red
Battery is not locked = Red
Kickstand is down = Yellow
Run/Stop switch on = Green
Battery locked = Green
Kickstand is up = Green
Run/Stop Switch
Kickstand
Entering Your PIN
1. With the main screen powered up, you will be prompted for your PIN number.
2. Enter your PIN number by touching the number on the display screen. If an incorrect PIN has been entered,
pressing the clear button will clear the entire PIN.
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3. After entering your PIN, touch the Enter button. If you have entered your PIN incorrectly, the screen will
display an incorrect PIN message. You can now re-enter your PIN. You have 50 attempts before the system will
be locked. If the system is locked, you will need to contact GenZe for assistance. Pressing the Forgot Your PIN
button will take you to the GenZe help screen, which includes contact information for your assistance.
Changing Your PIN
Pressing this button on the menu screen will allow you to change your PIN.
To change your PIN:
1. Type in your current PIN.
2. Once your current PIN has been verified, you will be prompted to put in your new PIN.
3. You will then be prompted to put in the new PIN again. This must be the same as the PIN entered in step 2.
4. Once your new PIN has been validated, the screen will return to the Main Screen.
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Starting and Operating
Pre-Ride Inspection
Make sure safety is your first priority by ensuring that your GenZe 2.0 is in good working order. Visual and
mechanical checks will be outlined and should always be performed prior to operating. If damaged or worn parts
are found during your inspection, do not operate your GenZe 2.0 until the problem has been addressed.
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Brakes. Squeeze the brake levers individually while pushing the GenZe 2.0 to see if it rolls. You should be able
to lock-up the wheels completely by applying the brakes.
Throttle. With the Run/Stop Switch in the OFF position, fully twist the throttle and release to verify that the
throttle is smooth and returns correctly.
Tires. Check both tires for condition and tread depth. Check tire pressure frequently. Maintain correct tire
pressure as specified in this manual. See “Tire Inflation ”. Replace the tires when the tread height is 0.08 in
(2 mm) or less.
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Under-inflation is a common cause of tire failure and may result in severe tire cracking, tread separation,
“blowout,” or unexpected loss of control causing serious injury or death. Inspect tires regularly to ensure proper
inflation levels.
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Battery Pack. Make sure the State of Charge (SOC) bar graph on the right side of the Main Screen is
indicating a green charge level. To make sure you have sufficient charge for your intended ride, we suggest you
recharge before use. Always keep the charger cord with your GenZe 2.0. This will allow you to charge via any
electrical outlet.
Electrical System. Check for correct operation of the headlight, turn signals, brake/tail light, and the horn.
Cargo. Balance and safely secure all cargo.
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Starting
1. Grip the handlebar, and place the kickstand in the up position. NOTE: The GenZe 2.0 will not move if the
kickstand is down.
2. Sit on the GenZe 2.0 with at least one foot firmly on the ground.
3. Adjust both mirrors before starting. NEVER ride with one hand while you try to adjust a mirror. Adjust each
mirror so you can see the lane behind and as much as possible of the lane next to you.
4. The main screen will now power up and prompt you for your PIN. Enter your PIN number by touching the
number on the touch screen, and then touch the Enter button.
a. If you haven’t ridden your GenZe 2.0 in a few days, you may experience an extended power up period.
This is normal when your GenZe 2.0 is waking from a power save mode.
5. The Home Screen will now be displayed, and you are ready to ride.
6. Select your ride direction (Forward or Reverse).
7. To avoid losing control, turn the throttle slowly until the speed increases. DO NOT turn the throttle until
you are ready to ride.
Tips for better range:
• Accelerate slowly and smoothly; avoid hard acceleration.
• Release the throttle, and coast whenever possible.
• Maximize regeneration by lightly touching the brake. This will activate regen braking without applying
the mechanical brakes. This allows the GenZe 2.0 to recover the energy from slowing, rather than
dissipating it through brake discs.
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Braking
On the right side of the handlebar is the brake lever for the front brake, and on the left is the brake lever for the
rear brake. To slow down or stop your GenZe 2.0, apply front and rear brakes by squeezing the brake levers.
Slowly increase braking as you feel your speed reduce.
If you apply the front or rear brake hard or quick enough, it is possible to lock the wheels. This could cause you to
lose control of the GenZe 2.0 and could lead to serious injury or death. Progressive use of the brakes should bring
the GenZe 2.0 to a complete stop without locking the wheels. Practice is strongly recommended to perfect safe
emergency stops. Before making a turn, reduce your speed. Try not to brake or close the throttle too quickly while
turning, or you may lose control.
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Regenerative Braking
When the GenZe 2.0 is moving and you have rolled off the throttle, the regenerative (regen) braking feature
activates when either of the brake levers is squeezed. Regen braking takes some of the energy from the moving
GenZe 2.0 and turns it back into electrical energy. This energy is then stored back into the battery pack,
contributing to increased energy efficiency. A slight drag is felt when regen braking is activated. Regen braking
works in all drive modes, but it will be disabled if battery energy is greater than or equal to 95%.
Derating
Derating is a reduction of available power designed to protect your GenZe 2.0 electrical system. It may occur under
the following conditions: high ambient temperatures, low State of Charge, extended steep hill climbing, or overly
aggressive riding. This is normal. The vehicle will return to regular operation when the system has detected it is
safe to do so.
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Powering Down the Vehicle
1. With the throttle in the closed position, put the Run/Stop Switch in Stop position. This switch can also be
used in an emergency to shut the motor off.
2. Put the GenZe 2.0 in Neutral.
3. Place the kickstand in the Down position.
Always turn the Run/Stop Switch to the Stop position, and put the GenZe 2.0 Direction Switch in neutral when
not actively riding. It is very easy to forget that the GenZe 2.0 is powered up because it is silent when inactive. An
accident could occur if it is left powered up while getting on or off your GenZe 2.0.
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General Battery Pack Information
Your battery pack is sealed. Never attempt to open your battery. Doing so will void your warranty and could cause
serious injury. Please be aware that incorrect handling of the battery pack can be dangerous. Features of the
battery pack include carry handle (B) and shoulder strap eyelets (A). This pack features a custom designed
electronic Battery Management System (BMS). Make sure to keep the pack away from heat sources. The pack
should be handled so that sudden impact is prevented.
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DO NOT burn, disassemble, modify, or short circuit the pack.
DO NOT immerse the battery pack in water.
DO NOT expose the pack to corrosive materials in any form.
DO NOT place the battery pack in direct sunlight.
Use only the provided charger and charge cord.
Battery Pack Operating Tips
The safety electronics that monitor this battery use a small amount of electrical current, even when the battery is
turned off. Over time this could cause permanent electrochemical damage to the pack, rendering it unusable. In
order to prevent this condition, you should charge the battery as soon as possible after it has been fully depleted.
You should partially charge the battery before storing it. Under all circumstances, you should charge it at least
once every 6 months. Failure to do so may void your warranty.
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Please be aware that battery capacity is reduced at low and high temperatures. The battery can warm itself,
but best performance will occur at or near room temperature 70° F (21° C).
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Please charge the battery for at least 2 hours before storing, and be sure to charge the battery at least once
every 6 months.
Do not charge the battery when it is below freezing 32° F (0° C).
Avoid dropping the battery or subjecting it to physical damage.
Under no circumstances should the battery be altered, rewired, or otherwise modified, nor should it be exposed to
open flames. Such actions will void the warranty. This battery is non-serviceable and should not be
opened.
The battery pack (A) is located under the front of the seat. The battery pack also features an integrated charger, so
it can be charged while installed or removed from your GenZe 2.0.
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Battery Pack Replacement
Removing the Battery Pack
1. Turn the battery pack key lock to
the unlock position (B) to remove
the battery pack.
2. Push the top latch (A) to the side to
release the battery.
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3. Using the carry handle, pull the
battery pack straight out at the top
towards the front of the GenZe 2.0.
4. Slide the battery pack out of the
tracks at the bottom of the frame.
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Installing the Battery Pack
1. Set the two bottom battery pack
pegs (A) into the tracks in the frame.
Continue to slide the battery pack
backwards until the pegs are at the
bottom of the tracks.
Location of Tracks
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2. Rotate the battery pack upward, and
push on the handle until battery
pack latch post has engaged latch.
You will hear an audible click.
3. Turn the key lock to the lock position
(A) to fully secure the key deadbolt
into the battery pack. Remember, the
key lock must be in the locked
position in order for the throttle to
operate.
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Battery Pack Charging
Your charger will reach temperatures of up to 130° F (55° C) while charging. Be mindful where you leave your battery
while charging and when handling after your charge is complete.
Actual charging times will vary depending on different factors including temperature and current state-of-charge
(SOC). Charging a depleted battery pack to 100% will take about 4-5 hours.
Your charger is designed and tested to standards which allow for safe indoor charging of the GenZe 2.0 battery
pack. During charging, the case temperature of the charger may get warm, and you should exhibit caution when
handling. When charging, the battery pack should be kept off of surfaces which can melt and out of the hands of
children. If the charger is to be used outdoors or in a wet or location, a GFCI outlet or cord should be used. You can
purchase a GenZe 2.0 GFCI protected cord at your authorized dealer.
A green LED is located on the side of the charger and indicates the condition of the charger and where it is at in its
charging process.
LED
Blinking
Blinking
On
Time
2 Seconds
5 Seconds
Solid
Off
-
Blinking
3 fast blinks-off-3 fast blinks
Meaning
Below 80% SOC
Above 80% SOC
Charged to 100%
Charger not charging. Check the power cord or the
AC power outlet.
Charger error. Unplug the charger for 30 seconds
then plug the charger back in. If the condition
persists, contact your authorized dealer.
B attery Charge Status Indicator Screen
The green indicator bar shows the State of Charge (SOC) of the battery while it is connected to the GenZe 2.0 and
charging. Note: Do not remove the battery from the GenZe 2.0 while it is charging.
Note: After removing the charge cable, wait 30 seconds or until the green light on the battery is no longer blinking
before pressing the start button.
After Charging and Operation
After charging your GenZe 2.0, you need to wait 25-30 seconds before turning it on. This is true whether the battery
pack is installed in the GenZe 2.0 and charging or is outside of the GenZe 2.0 and charging. As a visual cue, you will
know the 25-30 seconds time period has passed and the GenZe 2.0 is OK to ride when the green LED charge indicator is
no longer present.
Battery Maintenance
If your GenZe 2.0 will be exposed to temperatures below freezing, it a good idea to bring the battery pack indoors.
Exposing the battery pack to cold temperatures for extended periods of time will affect the life of your battery pack, as
well as vehicle range your battery pack provides.
On-Vehicle Charging
1. Plug the supplied AC power cord
(A) into the charger connector.
Always keep the power cord with
the GenZe 2.0. Always connect the
charger to a GROUNDED outlet.
2. If the battery is charged outside, it
should be plugged into a Ground
Fault Current Interrupter (GFCI)
outlet. A portable GFCI cord is
available as an accessory from
your GenZe 2.0 authorized dealer.
3. Remove and store the AC power
cord when the green LED (A) is
solid.
NOTE: After unplugging the
battery, you must wait for
approximately 30 seconds before
turning on the GenZe 2.0. The
charger requires this time to
shut down. Pressing the Start
Button before this time has
elapsed will not turn on the
GenZe 2.0.
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Off-Vehicle Charging
1. Remove the battery pack. See
“Battery Pack Replacement. ”
2. Plug the supplied AC power cord
(A) into the charger connector.
Always keep the power cord with
the GenZe 2.0. Always connect the
charger to a GROUNDED outlet.
3. Remove and store the AC power
cord when the green LED (A) is no
longer blinking.
NOTE: After removing AC
connection, you may
immediately place the
battery pack in the GenZe
2.0. However, at least 30
seconds must be given before
the battery pack is ready for
use. Pressing the Start
Button before this time has
elapsed will not turn on the
GenZe 2.0.
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Recycling Your Battery
Lithium-ion batteries should not be thrown away. Once the battery has reached the end of its useful life, customers need
to contact an authorized battery recycler to properly dispose of the battery in accordance with applicable federal and
state laws and ordinances. Customers can find a partial list of battery recycling companies at
http://www.allcelltech.com/resources/links.
Storage Areas
Ample storage areas make the GenZe 2.0 very versatile. Storage areas are located in front of the handlebar, and a
rear storage area is located behind and under the seat. Always secure your cargo prior to riding. To fully access the
rear storage area, the seat can be raised. To raise the seat, pull up on the seat and lever (A), and raise the rear of the
seat. The seat will lock into the raised position. To lower the seat, pull up on the seat and the lever, and lower the
seat.
The rear storage area also features a charge outlet (A)
that will charge your personal 12 volt electronics up
to 7 amps. This will be powered any time the system
is ON. Always replace the charge outlet cover when
not in use.
DO NOT EXCEED the maximum load carrying capacity of the rear cargo storage area. The cargo storage area is
rated for 75 lbs. (35 kg).
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Maintaining Your GenZe 2.0
Basic Care of Your GenZe 2.0
Your GenZe 2.0 is meant to operate in all kinds of weather conditions and is basically maintenance free.
Washing
A quality automotive soap works best in getting off road dirt and grime. Avoid brushes and abrasive scrub pads. All
of these will scratch the finish. Use a soft sponge or hand towel to wash the body panels. AVOID using high
pressure washers as they may damage wiring harnesses. A battery pack should NEVER be pressure washed.
If you live close to an ocean, avoid prolonged exposure to ocean spray or salt water. If either comes in contact with
your GenZe 2.0, wash it immediately.
Wheels and Tires
Inspect both wheels for the following:
• Bent or cracked rims
• Impact marks on the rims
Inspect both tires for the following:
• Cuts, cracks, splits, or missing tread lugs in the tread or sidewall area
• Bumps or bulges within the tire body
• Visible tread wear indicators
• Uneven tire tread wear - wear on one side of the tire tread or flat spots in the tire tread indicate a problem
with the tire or your GenZe 2.0.
• Exposed tire thread or cords - if either of the wheels or tires are found to have any of the above conditions,
replace the wheel and tire immediately.
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Tire Inflation
Under-inflation is a common cause of tire failure and may result in severe tire cracking, tread separation,
“blowout,” or unexpected loss of control causing serious injury or death.
Tire pressure should be checked and adjusted to the proper inflation levels before each ride. Tire pressure should be
checked using an accurate gauge when the tires are cold. This means that the tires have not been ridden on for at
least 3 hours. Always replace the valve stem cap when finished adjusting tire pressures.
Front Tire
33 PSI (228 kpa)
Rear Tire
33 PSI (228 kpa)
Back to Top
Long Term Storage
The GenZe 2.0 should be stored in a clean dry space. Extreme moisture and dampness should be avoided. Remove
the battery pack, and store it in a climate controlled area.
General Troubleshooting
Symptom
Does not charge
Cruise Connect touch
screen does not turn on
Will not move
Handlebar shakes
Possible Cause
AC power missing
Damaged AC charger
cord
Run/stop switch OFF
Depleted battery pack
Kickstand down
Run/stop switch OFF
Discharged battery
pack
Incorrect tire pressure
Possible Solution
Check AC power outlet
for voltage
Immediately replace the
AC cord
Turn run/stop switch ON
Charge the battery pack
Put kickstand up
Turn run/stop switch ON
Charge battery pack
Inflate tire to the correct
pressure
Specifications
Performance
Top Speed
Range
Driving Mode
Acceleration
Battery
Battery Type
Battery capacity
Voltage
Charge Time
Charger Input
Forward: 30 mph (48.3 km/h) or lower based on your local state
regulations (preconfigured by GenZe)
30 miles (48.3 kilometers) per charge (Actual results may vary)
Sport (High performance)
Econ (Range maximizing)
Easy/Safe (New rider orientation)
0 mph to 30 mph < 8 seconds (170 lbs rider and 20 lbs cargo)
Removable Li-Ion battery pack
1.6 kWh nominal
58.8 VDC at max charge and 42 VDC at min charge – 52V
nominal
Maximum charge time of 4.5 hours. Under normal use expect a
charge time of 4 hours or less. (Approximately 10 minutes per
mile)
100V/240V AC, 50/60 Hz, 6A max
power
Battery life
Motor
Peak Torque (Nm)
Motor Type
Climbing
Performance
Structural
Frame
Suspension
Brakes
Regenerative
braking
Tire-Front
Tire-Rear
Tire Pressure
Curb Weight
Seat Height
Carrying capacity
Wheelbase
Instrumentation
Lighting
Auxiliary Power
Emissions
900 cycles to 80% of initial capacity. (Actual results may vary)
100 Nm
Brushless permanent magnet hub motor
Up to 20% grade
Powder coated, welded aluminum
Telescopic oil dampened front fork with internal coil springs,
twin oil dampened coil over shock rear swing arm suspension
Single piston hydraulic disc brakes front and rear
Yes
100/80-16
130/70-12
Front-33 PSI (230 kpa)
Rear-33 PSI (230 kpa)
236 lbs. (107 kg.)
29.5 inches (749 mm)
304 lbs total weight. (504 lbs GVWR)
50 inches (1267 mm)
7 inch LCD touchscreen
All LED lights
Rear connection for 12V charging
Zero
Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying GenZe.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual
problems between you, your dealer, or GenZe.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to: Administrator, NHTSA, 400 Seventh Street, SW., Washington, DC 20590.
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.
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