Off-campus authenticated access to the University of Hertfordshire

Off-campus authenticated access to the University of Hertfordshire
G7
Off-campus authenticated access to the University of
Hertfordshire networked electronic services using your own ISP
GENERAL:
This guide explains the changes you need to make to your web browser settings for
authenticated off-campus access to the University’s networked electronic services by
internet using your own Internet Service Provider (ISP). These electronic resources
include access to UH-subscribed electronic journals and databases, past examination
papers and departmental intranets. The authentication is made through a proxy server
when you enter your UH computing account username and UH email password. This
service is only available to staff and students with current authorised University of
Hertfordshire computing accounts.
important You are responsible for your own telephone and ISP charges. Your access session using
this UH proxy service will time out after 2 hours. However, once you have been disconnected, you can
reconnect and start again.
important Please note that you do not need to configure your browser if you simply want access to
StudyNet, email via StudyNet, the UH library catalogue via Voyager, Learning and Information Services
web pages or Athens authenticated databases. The following table gives the relevant web addresses:
StudyNet - Your personal UH portal
Prayer Webmail — Web access to your UH email
UH Learning and Information Services home page
Voyager — the UH library catalogue
Athens Website
http://www.studynet.herts.ac.uk/
http://webmail.herts.ac.uk/
http://www.herts.ac.uk/lis
http://www.voyager.herts.ac.uk/
http://www.athens.ac.uk
What do you need to get access to the University of Hertfordshire subscribed
electronic services?
• An Internet connection on your home computer through an Internet Service Provider. This
connection can either be via modem dial-up, broadband or a local area network (LAN).
• A Web browser that can be configured to access the UH proxy server (Internet Explorer, Netscape)
• A current University of Hertfordshire computing account and email password
important Please note that passwords will not be given out over the telephone. You will need to go
into a Learning Resources Centre and show a valid UH ID card in order to collect your password from the
Helpdesk.
Which web browser are you using?
• A web browser is a program that enables you to view web pages on the Internet. This can either be
Netscape, Internet Explorer or some other customised browser. You can check the version of the
browser you are using by Starting it or by going to its Help menu and selecting About Internet
Explorer or About Netscape.
• The instructions for accessing the UH proxy server have been tested out on the following browsers:
Microsoft Internet Explorer 5.x and above, Netscape 4 and above (excluding 6.1)
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Did you obtain your web browser from your Internet Service Provider (ISP)?
Some Internet Service Providers offer connection to the internet via their own browser software. These
customised browsers often do not allow you to configure the UH proxy as recommended.
Some subscribers to AOL and NTL have reported UH proxy-connection problems. If you subscribe to one
of these service providers and are unable to configure the UH proxy settings, we suggest that you do the
following:
• Download and install Netscape from the Netscape archived products website
http://wp.netscape.com/download/
• Connect to your Internet Service Provider and minimize your customised browser, but do not logoff
• Open your newly installed Netscape browser
• Follow the instructions below for ‘Configuring your Netscape browser’ for a successful UH proxy
connection
tip The next time you wish to access UH IP authenticated resources, start the connection to your
internet service provider, minimize the window of your ISP customised browser and launch your already
configured Netscape browser. You will be making an internet connection with your internet service
provider, but using the configured Netscape browser to access the resources.
Instructions on how to configure your browser
Configuring your Netscape browser
• Connect to your internet service provider (ISP)
• Start the Netscape browser
• Select Edit from the pull down menu
• Select Preferences
• Click on the + or > to the left of the Advanced option
• Click on Proxies
• Click on the Automatic proxy configuration button
• Enter the UH proxy address http://wwwproxy.herts.ac.uk/lis/uhproxy.pac
• Click Reload and OK
• The Enter network password box should appear next (You may need to restart Netscape)
• Enter your University of Hertfordshire computing account Username and the Password you use to
access your University of Hertfordshire email.
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Configuring your Internet Explorer browser
• From Windows Start menu, select Settings
• Click to open the Control panel applet
• Open the Internet options applet (this can be found under Network and internet connections
for Windows XP systems)
• Select the Connections tab
• In the Dial-up and virtual private network settings box, find the icon with the name of your ISP
and highlight it
• Click on the Settings button to the immediate right
• Tick only the check box labelled Use automatic configuration script
• Enter the UH proxy internet address: http://wwwproxy.herts.ac.uk/lis/uhproxy.pac
• Click OK until all the dialogue boxes are closed
• Start the connection to your ISP, and if necessary, restart your Internet Explorer browser
• The Enter network password box should appear.
• Enter your University of Hertfordshire computing account Username and the Password you use to
access your University of Hertfordshire email.
Local Area Network (LAN) set up instructions for Internet Explorer users
Some ISPs offer a LAN rather than a dial-up connection and you will need to follow the instructions below
to change your browser settings for this service.
• From Windows Start menu, select Settings
• Click to open the Control panel applet
• Open the Internet options applet
• Select the Connections tab
• Click on the LAN settings button
• Select the check box labelled Use automatic configuration script
• Enter the UH proxy address: http://wwwproxy.herts.ac.uk/lis/uhproxy.pac
• Click OK until all the dialogue boxes are closed
• Start your Internet Explorer browser
• The Enter network password box should appear.
• Enter your University of Hertfordshire computing account Username and the Password you use to
access your University of Hertfordshire email.
tip To switch off the proxy settings, open your browser and ensure that you are in the proxy section
of the settings or preference dialogue box. Remove the tick from the Internet Explorer (Use automatic
configuration script) check box OR deselect the Netscape (Automatic proxy configuration) radio button.
If the Enter network password box re-appears immediately, it means that either your University of
Hertfordshire Computing account Username or Password is incorrect. You will need to go, with your
UH ID card, to a University of Hertfordshire Learning Resource Centre Helpdesk and have your details
verified.
tip While not always necessary, sometimes a simple reboot of your computer after applying the
proxy configuration settings, will help. You may also need to clear the browser cache when it is full or
when older versions of pages remain in memory.
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Are you trying to set up remote access from a computer that is not located in your home?
It may not be possible for you to configure your browser if your work place or internet café maintains a
firewall. A firewall is a security measure used on some networks. If your computer has firewall protection,
as some company computers have, the web browser may already have a designated proxy. You will need
to contact the local technical support staff to give you the rights to configure your browser.
Do you use a Broadband cable modem connection?
Cable modem users should follow the configuration instructions for local area network set up instructions.
Users may have installed a firewall for security purposes. If you have a firewall, you may find it difficult to
configure your browser. You will need to contact your internet service provider for technical assistance.
Are you a Macintosh user?
Macintosh users running Macintosh Operating System 8 or higher should install the Mac version of the
Netscape browser and follow the instructions on how to configure your Netscape browser.
Using Voyager to locate what is available
The Voyager catalogue has been updated to display web links to UH subscribed electronic journals,
electronic databases and to previous UH exam papers. Once you have searched and found the desired
resource, select the title and click it to show the detailed view or table of contents. If necessary, scroll to
the electronic or the information on access links. Click on the electronic link reference to go directly to the
selected resource.
important Some electronic resources may require the Citrix client before you are able to view the
information. Instructions on how to install the Citrix client can be found at:
http://cdnet.herts.ac.uk/ultraweb/citrix_client.htm
important Please note that the Microsoft Office applications and other applications running on the
local Learning Resources Centre Novell network are not available remotely.
tip Please note that several web resources require that you have Adobe Acrobat Reader installed on
your computer before you can view them. A free downloadable version of Acrobat Reader is available
from http://www.adobe.com/
Who should I contact if I have problems configuring the UH proxy settings for my browser?
If you need assistance following the instructions outlined above or have questions about configuring your
browser, please contact the Learning and Information Services Helpline on 01707 284678 and select the
option for assistance or email your enquiry to helpline@herts.ac.uk. For all other internet access
related enquiries, please contact your Internet Service Provider.
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