Sharing Presentations, Documents, and Whiteboards

Sharing Presentations, Documents, and Whiteboards
19
Sharing Presentations,
Documents, and
Whiteboards
Chapter 19
Your user role in an event determines your level of sharing. Whichever role
you take, the following table describes the basic tasks associated with that
role. For detailed instructions on a particular task, click “More” by the task
description.
Role
Task description:
Host
Start and control sharing a
document or presentation

learn about tools for sharing
More… (on page 241)

start sharing More… (on page
244)

assigning sharing privileges
to attendees More…

save a document More… (on
page 262)
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Content viewer tools
Content Viewer
Tools
The tools on the content viewer toolbar allow
you to share and perform actions on
presentations, documents, and whiteboards.
annotation toolbar-Select a drawing tool for
directing attention onscreen, using pointers, a
highlighter, or drawing a shape More… (on
page 242)
Windows
Mac
Sharing toolbar-Use these tools to share
applications, documents, your desktop or a
white board. More… (on page 243)
Viewing toolbar-Change to full-screen,
rotate pages, zoom in or out using these
tools. More… (on page 241)
Changing views in a file or whiteboard
You can switch views in the content viewer by clicking the viewing icons in the
bottom left corner of the content viewer:
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View tools
Tool
Icon
Description
Standard View
Clicking Standard View displays the shared content as you would
normally view it.
View Thumbnails
To display thumbnails, or miniatures, of shared pages, slides, or
whiteboards to the side of the content, click View Thumbnails.
This tool helps you locate a page or slide quickly.
Full-Screen View
Displays shared content in a full-screen view. Helps you to ensure
that participants can view all activity on your screen. Also helps to
prevent participants from viewing or using other applications on
their screens during a presentation.
Click ESC to return to the content viewer.
Rotate page
Zoom In/
Zoom Out
Synchronize
Displays for All
For documents in landscape orientation, you can rotate the pages
to the left or right so they appear correctly in the content viewer.
Lets you display shared content at various magnifications. Click
this button, and then click the page, slide, or whiteboard to
change its magnification. For more magnification options, click the
downward-pointing arrow.
For presenters, synchronizes all participants' displays with your
display. Helps to ensure that all participants are viewing the same
page or slide, at the same magnification, as in your display.
Using annotation tools on shared content
In an online event, you can use annotation tools on shared content to
annotate, highlight, explain, or point to information:
Basic annotation tools
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Annotation
Tool
Icon
Pointer
Text
Description
Lets you point out text and graphics on shared content. The pointer
displays an arrow with your name and annotation color. To display the
laser pointer, which lets you point out text and graphics on shared
content using a red “laser beam,” click the downward-pointing arrow.
Clicking this button again turns off the pointer tool.
Lets you type text on shared content. Participants can view the text
once you finish typing it and click your mouse in the content viewer,
outside the text box.
To change the font, on the Edit menu, choose Font. Clicking this button
again turns off the text tool.
Line
Lets you draw lines and arrows on shared content. For more options,
click the downward-pointing arrow. Clicking this button closes the
Rectangle tool.
Rectangle
Lets you draw shapes, such as rectangles and ellipses on shared
content. For more options, click the downward-pointing arrow. Clicking
this button again closes the Rectangle tool.
Highlighter
Lets you highlight text and other elements in shared content. For more
options, click the downward-pointing arrow. Clicking this button again
closes the Highlighter tool
Annotation
Color
Displays the Annotation Color palette, on which you can select a color
to annotate shared content. Clicking this button again closes the
Annotation Color palette.
Eraser
Erases text and annotations or clears pointers on shared content. To
erase a single annotation, click it in the viewer. For more options, click
the downward-pointing arrow. Clicking this button again turns off the
eraser tool.
Sharing information
You can open a document, whiteboard, desktop, or application to share by
clicking the sharing icons in the upper left corner:
Sharing tools for Windows
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Sharing tools for the Mac
Sharing Tool
Icon
Description
Share Document
Share a document or presentation that resides on your
computer. Participants view the shared document or
presentation in their content viewers.
Share Application
Share any application on your computer with event participants.
Participants can view the shared application in a sharing
window on participant screens.
Share Desktop
Share your computer desktop* with meeting participants,
including any applications, windows, and file directories that are
currently open. Participants can view the shared desktop in a
sharing window on participant screens
Share Whiteboard
Share a whiteboard on which you can draw and write.
Participants can view a shared whiteboard in their content
viewers.
Note: Click Share on the Menu bar to see more options for sharing information in a
meeting.
Sharing files
File sharing is ideal for presenting information that you do not need to edit
during the event, such as a video or slide presentation. Participants can

view shared files in their content viewers without the need for the
application with which it was created.

view a media file, such as a video, without the need for special software or
hardware.

view any animation and transition effects on shared Microsoft PowerPoint
slides.
After an event starts, you can open a presentation or document to share. You
do not need to select it or “load” it before the event.
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While sharing a file, you can:

Draw on the screen More (on page 242)

Use a pointer to emphasize text or graphics More (on page 242)

Print it More (on page 264)

Display it at various magnifications, in miniature (thumbnails), and in a fullscreen view More

Synchronize all participants' displays with the display in your content
viewer More

Save it to a file More (on page 262)
At any time during a meeting, you can grant participants privileges that allow
them to annotate, save, print, and display different views of shared content.
Sharing a document or presentation
You can share a document or presentation that resides on your computer.
Participants view the shared document or presentation in their content
viewers.
To share a document or presentation:
1
On the Share menu, choose Presentation or Document.
The Share Presentation or Document dialog box appears.
2
Select the document or presentation that you want to share.
3
Click Open.
The shared document or presentation appears in the content viewer.
Tip: See Tips for sharing documents and presentations (on page 245) for information
that can help you to share documents and presentations more effectively.
Tips for sharing documents and presentations
These tips can help you share documents or presentations more effectively.

To import slide presentations quickly:
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
Limit the number of animations and slide transitions.

Minimize the number of screen shots that you add to slides, especially
bitmap graphics. Bitmaps do not compress well.

To improve the speed at which shared pages or slides appear in
participant content viewers, save the document or presentation as a .ucf
(Universal Communications Format) file before the event starts. Then
share the .ucf file instead of the document or presentation itself. More…
(on page 262)

You can annotate shared presentations or documents in the content
viewer; however, you cannot edit them. If you want to edit shared
information, you can use application sharing instead.
If you are sharing a PowerPoint presentation, you can open
the PowerPoint Notes panel and view any notes you have
added to the slide in the presentation.

To save time during an event, begin sharing the document or presentation
before the event's starting time. That way, after participants join the event,
they can begin viewing your presentation.
Choosing an import mode for presentation sharing
For Windows users only
Before you share a presentation, you can choose one of the following import
modes:
246

Universal Communications Format (UCF)-The default mode. Lets you
display animations and slide transitions in Microsoft PowerPoint
presentations. In the UCF mode, Event Manager imports presentations
more quickly than it does in the printer driver mode. However, pages or
slides may not appear consistently in Event Manager across platforms.

Printer driver-Displays shared presentations as they appear when you
print them, providing a consistent appearance of pages and slides in Event
Manager across platforms. However, this mode does not support
animations or slide transitions. In this mode, the first page or slide may
appear quickly, but the total import time for all pages or slides is usually
longer than it is in the UCF mode.
Chapter 19: Sharing Presentations, Documents, and Whiteboards
Note: Changing the import mode does not affect any presentations that you are currently
sharing. To apply a new import mode to a shared presentation, you most close it first,
and then share it again.
To choose an import mode for shared presentations:
1
In the Event window, on the Event menu, choose Options.
The Event Options dialog box appears, with the Options tab selected by
default.
2
Click the Import Mode tab.
The Import Mode tab
options appear.
3
Select either Universal Communications Format or Printer driver.
Closing shared documents and presentations
You can close any presentations or documents that you are sharing in your
content viewer.
To close a shared document or presentation:
1
In the content viewer, select the tab for the document or presentation that
you want to close.
2
On the File menu, choose Close.
If you have not yet saved any annotations that you made on the document
or presentation, a message appears, allowing you to save it.
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Sharing a whiteboard
Sharing a whiteboard allows you to draw objects and type text that all
Participants can see in their content viewers. You can also use a pointer to
emphasize text or graphics on a whiteboard.
Other things you can do while sharing a whiteboard:

Display it at various magnifications, in miniature (thumbnails), and in a fullscreen view.

Copy and paste images into it

Reorder its position in reference to any other whiteboards

Print it

Synchronize Participants' displays with the display in your content viewer
More

Save it
If you allow participants to annotate slides and pages, you and participants
can draw and type on a whiteboard simultaneously. You can also allow
participants to save, print, and display different views of shared whiteboards.
For details, see Granting sharing privileges.
Starting whiteboard sharing
You can share a whiteboard on which you can draw and write. Participants
can view a shared whiteboard in their content viewers.
To share a whiteboard:
On the Share menu, choose Whiteboard.
Note:
 You can add multiple pages to a shared whiteboard. For details, see Adding new
pages or slides (on page 254).
 You can share multiple whiteboards. For each whiteboard that you share, you see a
new Whiteboard tab in the content viewer.
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Closing a shared whiteboard
You can close any whiteboards that you are sharing in your content viewer.
To close a shared whiteboard:
1
In the content viewer, select the tab for the whiteboard you want to close.
2
On the File menu, choose Close.
If you have not yet saved any annotations that you made on the
whiteboard, a message appears, allowing you to save it.
Navigating presentations, documents, or
whiteboards
When sharing a document, presentation, or whiteboard, you can

Navigate slides, pages, or whiteboards using the toolbar More… (on page
249)

Advance pages or slides automatically, at an interval of time that you
specify More… (on page 250)

Perform animations and slide transitions in a presentation More… (on
page 251)

Use keys on your computer's keyboard to navigate a presentation and
display animations on the slides More… (on page 252)
Navigating slides, pages, or whiteboards using the toolbar
You can navigate to different pages, slides, or whiteboard “pages” in the
content viewer. Each document, presentation, or whiteboard being shared
appears on a tab at the top of the content viewer.
To display pages or slides in the content viewer:
1
In the Event window, in the content viewer, select the tab for the
document, presentation, or whiteboard that you want to display.
If there are more tabs than can appear at one time, click the Next Tab
button to cause the next tab to scroll into view.
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Click sample to view
next tab
2
On the toolbar, click a button to change the page or slide you are viewing.
Click the

drop-down arrow to select any page or slide

left arrow to see the previous page or slide

right arrow to see the next page or slide
If Microsoft PowerPoint slides are being shared, the drop-down list also
displays the title of each slide.
Note:
 Alternatively, you can navigate to different pages or slides in a shared document,
presentation, or whiteboard by opening the thumbnail viewer. For details, see
Viewing thumbnails of slides, pages, or whiteboards (on page 257).
 You can advance pages or slides automatically at a time interval that you specify.
For details, see Advancing pages or slides automatically (on page 250).
 You can also use the keys on your computer's keyboard to display different pages or
slides and perform animations and slide transitions. For details, see Using keyboard
shortcuts to control a presentation (on page 252).
 If you your presentation includes animations or slide transitions, you can use the
toolbar or keyboard shortcuts to perform them. For details, see Animating and
adding effects to shared slides (on page 251).

Advancing pages or slides automatically
When sharing a document or presentation in the content viewer, you can
automatically advance pages or slides at a specified interval. Once you start
automatic page or slide advancement, you can stop it at any time.
To automatically advance pages or slides:
250
1
In the Event window, in the content viewer, select the tab for the document
or presentation for which you want to advance pages or slides
automatically.
2
On the View menu, choose Automatically Advance Pages.
Chapter 19: Sharing Presentations, Documents, and Whiteboards
The Automatically Advance Pages dialog box appears.
3
To change the time interval for advancing pages, do one of these:

click the up or down buttons to increase or decrease the interval

type a specific time interval
Optional:To restart page or slide
advancement once all pages or slides
are displayed, select the Return to
beginning and continue advancing
pages check box.
4
Click Start.
5
Optional. Close the Automatically Advance Pages dialog box by clicking
the Close button in the upper-right corner of the dialog box.
The pages or slides continue to advance at the specified interval.
To stop automatic page or slide advancement:
1
If you closed the Automatically Advance Pages dialog box, on the View
menu, choose Automatically Advance Pages.
The Automatically Advance Pages dialog box appears.
2
Click Stop.
Animating and adding effects to shared slides
When sharing a Microsoft PowerPoint slide presentation in the content viewer,
you can animate text and slide transitions, just as you can when using the
Slide Show option in PowerPoint.
Note: To show slide animations and transitions, you must share the presentation as a
Universal Communications Format (UCF) file (.ucf). The UCF import mode automatically
converts a PowerPoint file (.ppt) to a UCF file when you share it. More (on page 246)
 For best results when sharing a presentation created using Microsoft PowerPoint
2002 for Windows XP, use a computer with an Intel Celeron or Pentium 500 MHz or
faster processor.
 Alternatively, use the keys on your computer keyboard to show animations and slide
transitions in a PowerPoint slide presentation. For details, see Using keyboard
shortcuts to control a presentation (on page 252).
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
If at least one event participant is using the Java Event Manager, animations and
slide transitions will not display during the event. The event host can prevent
participants from joining an event using the Java Event Manager when scheduling
the event.
To show slide animations and transitions in a shared presentation:
1
Ensure that the content viewer has input focus by clicking in the viewer.
The content viewer has input focus if a blue border appears around the
outside of the slide in the viewer.
2
On the toolbar, click the appropriate arrows to move through your
presentation.
Click the

drop-down arrow to select any page or slide

left arrow to see the previous page or slide

right arrow to see the next page or slide
Using keyboard shortcuts to control a presentation
When sharing a document or presentation in the content viewer, you can use
the keys on your keyboard to display pages or slides. If you are sharing a
Microsoft PowerPoint slide presentation, you can also use keyboard keys to
show animations on the slides and in slide transitions, just as you can when
using the Slide Show option in PowerPoint.
Note: Before using keyboard shortcuts, click in the viewer to set the input focus in the
content viewer. A blue border around the shared page or slide indicates that the viewer
has input focus.
Sharing a Presentation
Use these keystrokes to move quickly through your presentation.
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To...
Press...
Display the next slide or perform the next
animation or slide transition
Space Bar, Page Down, Right Arrow, or
Down Arrow
Display the previous slide or perform the previous
animation or slide transition
Page Up, Left Arrow, or Up Arrow
Chapter 19: Sharing Presentations, Documents, and Whiteboards
To...
Press...
Display the first slide
Home
Display the last slide
End
Note: To show animations and slide transitions, you must share the presentation as a
Universal Communications Format (UCF) file. The UCF import mode automatically
converts a PowerPoint file to a UCF file when you share it. For information about
choosing an import mode, see Choosing an import mode for presentation sharing (on
page 246).
Sharing a Document
Use these keystrokes to move quickly through your document.
To...
Press...
Display the next page
Space Bar, or Page Down, Right Arrow, or
Down Arrow
Display the previous page
Page Up, Left Arrow, or Up Arrow
Display the first page
Home
Display the last page
End
Working with pages or slides
When sharing a document, presentation, or whiteboard, you can

Add new, blank pages or slides for annotation More (on page 254)

Paste images that you copy to your computer's clipboard into a new page
or slide in a shared document, presentation, or whiteboard More (on page
254)
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Adding new pages to shared files or whiteboards
When sharing a file or whiteboard in the content viewer, you can add a new,
blank page for annotation.
To add a new page or slide:
1
In the content viewer, select the tab for the document, presentation, or
whiteboard to which you want to add a page or slide.
2
Select Add Page from the Edit menu.
A new page appears in the content viewer at the end of the currently
selected document, presentation, or whiteboard.
Tip: If you have added multiple pages to a shared file or whiteboard tab, you can view
thumbnails to make it easy to view and navigate around your added pages.
Pasting images in slides, pages, or whiteboards
If you copy any bitmap image to your computer's clipboard, you can paste the
image into a new page, slide, or whiteboard in the content viewer.
For example, you can copy an image on a Web page or in an application,
then quickly share that image by pasting it in the content viewer.
To paste an image in a page, slide, or whiteboard in the content viewer:
1
In the content viewer, select the tab for the document, presentation, or
whiteboard in which you want to paste an image.
2
On the Edit menu, choose Paste Page Image.
The image appears on a new page in the content viewer, at the end of the
currently selected document, presentation, or whiteboard.
Note: You can paste any type of bitmap image, such as a GIF, JPEG, BMP, or TIF
image in the content viewer. However, you cannot paste other types of images-such as
EPS or Photoshop (PSD) images-in the content viewer.
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Managing views of presentations, documents, or
whiteboards
All shared presentations, documents, or whiteboards appear in the content
viewer in the Event window. A tab at the top of the content viewer appears for
each document, presentation, or whiteboard that is being shared.
Depending on your role and the privileges that you have, you can do the
following when viewing shared content in the content viewer:

Magnify (on page 255) slides, pages, or whiteboards

View thumbnail (on page 257)s of slides, pages, or whiteboards.

Display a full-screen view (on page 256) of a page, slide, or whiteboard.

Synchronize all participant views (on page 258) of a page or slide with the
view that appears in your content viewer
Zooming in or out
Using the tools on the content viewer toolbar, you can:

Zoom in to or out from on a page, slide, or whiteboard

Adjust the size of a page, slide, or whiteboard to fit the content viewer

Adjust the size of a page, slide, or whiteboard to fit it width in the content
viewer

Turn off the Zoom tool at any time
To zoom in to or out from on a page, slide, or whiteboard:
Do one of the following on the content viewer toolbar:

To zoom in or out incrementally, click the downward pointing arrow to the
left of the Zoom In/Zoom Out button, and then choose Zoom In or Zoom
Out. To continuing zooming in or out, click the Zoom In/Zoom Out button.
Click the down arrow to choose a
viewing option
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
To zoom in to a specific area, click the downward-pointing arrow to the
right of the Zoom In button, and then drag your mouse to the area.
Release your mouse button.

To zoom in or out to a preset percentage, click the downward-pointing
arrow to the left of the Zoom In/Zoom Out button, and then choose the
percentage.
To adjust the size of a page, slide, or whiteboard to fit the content viewer:
1
On the toolbar, click the downward-pointing arrow to the right of the Zoom
In/Zoom Out button.
Click the down arrow to choose a viewing
option
2
On the menu that appears, choose Fit to Viewer.
To adjust the size of a page, slide, or whiteboard to fit its width in the content
viewer:
1
On the toolbar, click the downward-pointing arrow to the right of the Zoom
In/Zoom Out button.
2
On the menu that appears, choose Fit to Width.
To turn off the zoom tool:
On the toolbar, click the Zoom In/Zoom Out button.
Controlling full-screen view
You can maximize the size of a page, slide, or whiteboard in the content
viewer to fit your monitor's entire screen. A full-screen view replaces the
normal Event window view. You can return to a normal view at any time.
Note: If an event presenter displays a full-screen view of a page, slide, or whiteboard,
attendees' screens automatically display a full-screen view as well. However, attendees
can control full-screen view independently in their Event windows.
To display a full-screen view:
On the content viewer toolbar, click the Full Screen View button.
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To return to a normal view:
On the Event Controls Panel, click the stop
icon to return to the main window.
Viewing thumbnails
You can view thumbnails of the shared pages, slides, and whiteboards that
appear in the content viewer. Viewing thumbnails can help you to locate
quickly a shared page or slide that you want to display in the content viewer.
To view thumbnails of slides, pages, or whiteboards:
1
In the content viewer, select the tab for the document, presentation, or
whiteboard for which you want to view miniatures.
2
On the content viewer toolbar, click the View Thumbnails button.
View Thumbnails button.
Thumbnails of all pages or slides in the selected document, presentation,
or whiteboard appear in the thumbnail viewer, in the left column.
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3
Optional. To display any page or slide in the content viewer, double-click
its miniature in the thumbnail viewer.
Note: Participants must have both the View thumbnails and View any page privileges
to display a miniature of a page or slide at full size in the content viewer.
To close the thumbnail viewer:
On the content viewer toolbar, click the Standard View button.
Standard View button.
Synchronizing all participant views
You can synchronize the display of a shared page, slide, or whiteboard in all
attendees' content viewers with the display in your viewer. Once you
synchronize displays, the page, slide, or whiteboard in attendees' content
viewers appears at the same magnification as in your content viewer.
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To synchronize participant views of slides, pages, or whiteboards:
On the View menu at the bottom of the window, select Sync Display for All.
Sync Display for All.
Clearing annotations
You can clear any annotations made by you or another participant on a
shared page, slide, or whiteboard in the content viewer. You can clear:

All annotations at once

Only specific annotations

If you are the presenter or host, clear all annotations you have made
annotation tools
To clear all annotations on a shared page, slide, or whiteboard:
1
On the annotation toolbar, click the downward-pointing arrow to the right of
the Eraser Tool icon.
Eraser tool
2
Choose Clear All Annotations.
Note: Only annotations on the page or slide that currently appears in your content viewer
are cleared. Annotations on other pages or slides are not cleared.
If you are the host or presenter, you can clear all the annotations you've
made.
To clear all annotations you have added to a shared page, slide, or
whiteboard:
1
On the annotation toolbar, click the downward-pointing arrow to the right of
the Eraser Tool icon.
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20
Sharing Software
Chapter 20
Sharing a tool, like a software application, works differently from sharing a
document or presentation. When you share software during an event, a
sharing window opens automatically on all participant screens. You can show,
in this special sharing window:

an application (for example, you want to edit a document as a group or
show your team how a tool works)

computer desktop (for easily sharing several applications at once and for
sharing file directories open on your computer)

web browser (useful for sharing particular Web pages with participants or
showing a private intranet)
Your user role in a meeting determines your level of participation in sharing
software. Whichever role you take, this table describes the basic tasks
associated with that role. For detailed instructions on a particular task, click
"More" by the task description.
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Chapter 20: Sharing Software
Role
Task description:
host and
panelist
Share software:
participant

Share applications More… (on
page 268)

Share your desktop (if this feature
is available) More… (on page
271)

Share a Web browser More… (on
page 273)

Annotate shared software More…
(on page 283)
View and work with shared software:

Control the appearance of shared
software More… (on page 280)

Annotate shared software More…
(on page 283)

Stop participating in software
sharing More… (on page 281)
Sharing applications
You can use application sharing to show all event participants one or more
applications on your computer. Application sharing is useful for demonstrating
software or editing documents during an event.
Participants can view the shared application, including all mouse movements
without having to run the application that you are sharing on their computers.
Here are just a few tasks you can perform:
268

Start sharing an application More… (on page 269) and open more
applications to share More… (on page 270)

Control the appearance and viewing of shared software (pausing,
changing to full-screen view, and so on) More… (on page 275)
Chapter 20: Sharing Software

Annotate and draw on a shared application More… (on page 283) and
allow attendees to draw More… (on page 286)

Learn about sharing application effectively More…

Stop sharing an application More… (on page 271)
Starting application sharing
Host or Presenter only
You can share any application on your computer with event attendees.
To share an application:
1
On the Share menu, choose Application.
The Application Share dialog box appears, showing a list of all
applications currently running on your computer.
2
Do one of the following:

If the application you want to share is currently running, select it in the
list, and then click Share.

If the application you want to share is not currently running, click New
Application. The New Application dialog box appears, showing a list
of all applications on your computer. Select the application, and then
click Share.
Your application appears in a sharing window on attendees' screens.
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For tips that can help you to share applications more effectively, see Tips for
Sharing Software.
Sharing several applications at once
Host or Presenter only
If you are already sharing an application, you can share additional
applications simultaneously. Each application that you share appears in the
same sharing window on attendees' screens.
To share an additional application:
Select the application you want to share:

If that application is currently running: Click the Share button.
Each application you have open on your
desktop has these buttons in the upper right
corner
Tip: When you open any application that you have minimized, it opens with the
sharing buttons in the upper-right corner.

If that application is not currently running: Click the Select
Content to Share button in the Event Controls Panel. You can also
find it using File Explorer or other tool you use to locate applications on
your computer. When you open it, it appears with the Share button.
Your application appears in a sharing window on attendees' screens.
Event Center tracks the number of applications you are currently sharing:
The button to the right of Pause is the Select
Content to Share button.
Tip: Alternatively, you can share multiple applications by sharing your computer's
desktop. For details, see Sharing your desktop.
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Stopping application sharing for all participants
Host or Presenter only
You can stop sharing an application at any time. Once you stop sharing an
application, attendees can no longer view it.
If you are sharing multiple applications simultaneously, you can stop sharing
either a specific application or all applications at once.
To stop sharing a specific application when sharing multiple applications:
On the title bar of the application that you no longer want to share, click the
Stop button.
To stop all application sharing:
In the Event Controls box, click the STOP button.
You can also pause sharing: Click the Pause
button (located next to the Stop button).
Sharing your desktop
The presenter uses desktop sharing to show all event attendees his or her
entire computer desktop-including any applications, windows, and file
directories that are currently open. The presenter can use desktop sharing to
share several applications simultaneously or to share other areas of the
computer, such as file directories.
Attendees can view the presenter's shared desktop, including all mouse
movements, in a sharing window on their screens.
Tasks related to sharing your desktop:

Start sharing your desktop More... (on page 272)
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
Manage how attendees view your shared software (pausing, changing to
full-screen view, and so on) More... (on page 275)

Annotate and draw on your desktop More... (on page 283) and allow
attendees to draw More... (on page 286)

Read a few tips for sharing your desktop effectively More...

Stop sharing your desktop More... (on page 273)
Starting desktop sharing
Host or Presenter only
You can share your computer's desktop with event participants.
To share your desktop:
1
On the Share menu, choose Desktop.
If you have more than one monitor, a submenu shows the available
monitors.
2
Select the monitor to share.
Your desktop appears in a sharing window on participants' screens.
For ideas that can help you to share your desktop more effectively, see Tips
for Sharing Software.
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Note: If your desktop has any background images or patterns, or wallpaper, your Event
Manager software may remove them from attendees' views to improve the performance
of desktop sharing.
Stopping desktop sharing
You can stop desktop sharing at any time.
To stop sharing your desktop:
In the Event Controls box, click the Stop button.
You can also pause sharing: Click the Pause
button (located next to the Stop button).
If you are an attendee, rather than the presenter, click the Return button to
leave the sharing session.
You do not leave the event, just the sharing
portion of it.
Sharing a Web browser
A presenter uses Web browser sharing to show all event attendees all Web
pages that he or she accesses in a browser. Web browser sharing is useful
for showing attendees Web pages on the Internet, or the presenter's private
intranet or computer.
Attendees can view the presenters Web browser, including mouse
movements, in a sharing window on their screens.
Tasks related to sharing a Web browser:

Start sharing a web browser More… (on page 274)
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
Manage how attendees view the shared Web browser More… (on page
275)

Annotate and draw on a shared Web browser More… (on page 283) and
let an attendee draw on a shared Web browser More… (on page 286)

Learn how to share Web browsers effectively More…

Stop sharing a Web browser More… (on page 274)
Starting Web browser sharing
Host or Presenter only
You can share a Web browser with event participants.
To share a Web browser:
1
On the Share menu, choose Web Browser.
Your default Web browser opens.
2
Go to a Web page in your browser.
Note: Participants view all new Web browser windows that you open. You can
show participants several Web pages simultaneously
Stopping Web browser sharing
You can stop sharing a Web browser at any time.
To stop Web browser sharing:
On the title bar of the application that you no longer want to share, click the
Stop button.
Tip: You can temporarily pause Web browser sharing, rather than stopping Web browser
sharing. For details, see Pausing and resuming software sharing (on page 276)
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Controlling views of shared software
Role
Task description:
Host or
Presenter

Pause or resume sharing
More… (on page 276)

Control full-screen view of
shared software More… (on
page 276)

Synchronize views More… (on
page 277)

Control your view of shared
software More… (on page 280)

Close your sharing window
More… (on page 281)
Participant
The presenter can control attendees' views of a shared desktop, remote
computer (if available), application or Web browser.
Attendees can manipulate their individual displays of the shared software
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Pausing and resuming software sharing
Host or Presenter only
While sharing software, you can temporarily pause sharing to freeze
attendees' views.
If you want to return attendees to the Event window while sharing software,
pausing shared software conserves resources on your computer and
bandwidth for your Internet connection. This option is also useful if you do not
want attendees to see certain actions that you take with shared software.
You can resume sharing to restore attendees' views of shared software at any
time.
To pause software sharing:
Click the Pause button, located to the right of the Stop button.
The word "Paused" now appears in the panel.
To resume software sharing:
Click the Pause button again.
Controlling full-screen view of shared software
Host or Presenter only
You can switch attendees' views of a shared application, remote computer
(if available), or Web browser between a standard window and a full-screen
view.
A full-screen view of shared software fits attendees' entire screens and does
not include a title bar or scroll bars.
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Attendees can override your setting to control full-screen view or to zoom in or
out on the shared software on their computers.
To display shared software in a full-screen view:
On the Event Controls Panel, click the down arrow (the last button on the
panel)and then choose View. Then choose Full screen for Participants.
To see panel controls, click
the gray down-arrow button
(it is the last button).
To display shared software in a standard window:
1
2
Do either of the following:

On the title bar of the window you are sharing, click the Sharing menu.
If you are sharing a remote computer, the Access Anywhere menu
appears instead of the Sharing menu.

In the lower-right corner of your desktop, click the WebEx icon to
display the Sharing menu.
On the menu that appears, choose Views > Restore View for
Attendees.
Synchronizing views of shared software
Host or Presenter only
While sharing an application, desktop (if desktop sharing is available), or
Web browser, you can synchronize all attendees' views of the software with
your view.
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Synchronizing views of shared software ensures that the sharing window
appears as the active window on attendees' screens. For example, if an
attendee has minimized the sharing window, or moved another window on top
of it, the sharing window becomes the active window when you synchronize
views.
Note: Synchronizing views has no effect on the size in which the shared software
appears on attendees' screens. Attendees can control the size of their views
independently.
To synchronize your view with attendees:
On the Event Controls Panel, click the down arrow (the last button on the
panel) and then choose View. Then choose Synchronize for All.
Selecting a monitor to share
To select a monitor to share:
1
Start sharing your desktop:

On the Quick Start page, select Share Desktop.
If two or more monitors are detected on your system, a window
appears and allows you to select one of the monitors.
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
On the Share menu, select Desktop.
A submenu shows the available monitors.
2
Select the monitor you want to share.
The Event Controls Panel indicates which monitor you are sharing. If you are
sharing the same monitor where the Event Controls Panel is, it says, "You are
sharing this monitor."
If you are sharing a monitor that is not the same monitor where the Event
Controls Panel is, it says, "You are sharing monitor <number>."
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In addition, a green border appears around the monitor you are sharing.
To select a different monitor to share:
1
On the Meeting Control Panel, select the Select Content to Share button.
2
In the submenu that appears, select Share Desktop.
A submenu shows you the available monitors.
3
Select the monitor number you want to share.
The Event Controls Panel indicates which monitor you are sharing. In
addition, a green border appears around the monitor you are sharing.
Controlling your view as an attendee
Attendee only
When viewing or remotely controlling shared software, you can set these
options, which determine how shared software appears on your screen:

Display the shared software in a full-screen view or a standard window. A
full-screen view of a shared application or desktop fits your entire screen
and does not include a title bar or scroll bars.

Scale, or resize, a shared desktop or application to fit the full-screen view
or standard window in which it appears.
To control your view of shared software:
On the Event Controls Panel, click the down arrow (the last button on the
panel)and then choose View. Then choose an option from the menu.
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Tip: To switch quickly from the standard window to a full-screen view of shared software,
double-click the shared software.
Closing your attendee sharing window
Attendee only
While viewing or remotely controlling shared software, you can close the
sharing window in which the software appears at any time. Closing a sharing
window returns you to the Event window. If you close a sharing window, you
can reopen it at any time.
To close a sharing window:
1
On the Event Controls Panel, click the down arrow (the last button on the
panel)and then choose Options. Then choose an option from the menu.
2
On the menu that appears, choose the appropriate option:

Exit Application Sharing

Exit Web Browser Sharing

Exit Desktop Sharing

Exit Remote Application Sharing
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
Exit Remote Desktop Sharing
The sharing window closes. The Event window then automatically opens.
To return to the sharing window at any time:
In the Event window, on the Sharing menu, click a sharing option (desktop,
remote computer, application or Web browser).
Switching your attendee view
Attendee only
While a presenter is sharing software, you can return to the Event window at
any time. The sharing window remains open on your computer, so you can
return to viewing the shared software at any time.
To return to the Event window while the presenter is sharing software:
On the Event Controls Panel, click the Return to Event Manager icon.
The Event window then appears.
To return to a sharing window:
Do either of the following:
282

In the Application Share dialog box, which appears in the Event window,
click Return.

In the Event window, on the Sharing menu, click the appropriate sharing
option remote computer (if available), application, desktop, or Web
Browser).
Chapter 20: Sharing Software
Annotating shared software
Role
Task description:
Host or
Presenter

Start or stop annotation mode
More… (on page 283)

Use annotation tools More…
(on page 285)

Let an attendee use
annotation More… (on page
286)

Save annotations More… (on
page 289)

Ask for permission to use
annotation More… (on page
287)

Use annotation tools More…
(on page 285)

Save annotations More… (on
page 289)

Give up annotations More…
(on page 288)
Participant
You can annotate a shared desktop, application or Web browser during an
event, using the highlighter or other annotation tool.
Event participants can see annotations in their sharing windows.
Starting and stopping annotation
Host or Presenter only
When you are sharing a desktop, application or Web browser, you can
make annotations on the software.
Attendees can see all your annotations.
To start annotating shared software:
1
On the Event Controls panel, click the Start Annotating button.
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The Annotation button has the image of a
pencil on it.
The Tools panel appears.
2
Select a tool for making annotations.
For details about annotation tools, see Using annotation tools (on page 285).
Note:
 You can let one or more attendees annotate the shared software. For details, see
Letting an attendee annotate shared software (on page 286).
 Once you or an attendee makes annotations, you can save an image of the
software, including the annotations. For details, see Taking a screen capture of
annotations on shared software (on page 289).
To stop making annotations on shared software and return your mouse to a
normal pointer, you must stop annotation mode.
To stop annotation mode:
Click the Stop Annotating button in the Tools panel.
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Using annotation tools
If, while sharing software, you are the presenter or the presenter allows you to
annotate, you can use the Annotation Tools panel that appears to make
annotations. The Annotation Tools panel provides a variety of tools for
annotating a shared desktop or application.
Annotation
Tool
Pointer
Text
Icon
Description
Lets you point out text and graphics on shared content. The pointer
displays an arrow with your name and annotation color. To display the
laser pointer, which lets you point out text and graphics on shared
content using a red “laser beam,” click the downward-pointing arrow.
Clicking this button again turns off the pointer tool.
Lets you type text on shared content. Participants can view the text
once you finish typing it and click your mouse in the content viewer,
outside the text box.
To change the font, on the Edit menu, choose Font. Clicking this button
again turns off the text tool.
Line
Lets you draw lines and arrows on shared content. For more options,
click the downward-pointing arrow. Clicking this button closes the
Rectangle tool.
Rectangle
Lets you draw shapes, such as rectangles and ellipses on shared
content. For more options, click the downward-pointing arrow. Clicking
this button again closes the Rectangle tool.
Highlighter
Lets you highlight text and other elements in shared content. For more
options, click the downward-pointing arrow. Clicking this button again
closes the Highlighter tool
Annotation
Color
Displays the Annotation Color palette, on which you can select a color
to annotate shared content. Clicking this button again closes the
Annotation Color palette.
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Annotation
Tool
Eraser
Icon
Description
Erases text and annotations or clears pointers on shared content. To
erase a single annotation, click it in the viewer. For more options, click
the downward-pointing arrow. Clicking this button again turns off the
eraser tool.
Letting an attendee annotate shared software
Host or Presenter only
You can let one or more event attendees annotate a shared desktop (if
available), application or Web browser.
You can let several attendees annotate shared software at the same time.
To let an attendee annotate shared software:
1
On the Event Controls Panel, click the Start Annotating icon
The Start Annotating button is the fourth
gray button from the left .
The tools panel appears.
2
Click the down arrow on the Allow to Annotate button.
3
On the menu that appears, choose which participants can annotate the
shared software:
You can choose "All" or select someone from the list.
Note:
 To quickly allow a participant to start drawing, just click the Access Controls button
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
on the Event Controls Panel. Choose Allow to Draw and then choose that person's
name from the drop-down list.
You can stop an attendee from annotating shared software at any time. For details,
see Stopping an attendee from annotating shared software (on page 288).
Requesting annotation control of shared software
Attendee only
If a presenter is sharing a desktop, Web browser or application, you can
ask the presenter to allow you to annotate the shared software.
After you have permission, you can:

Make annotations by highlighting areas on the software, drawing lines and
shapes, typing text, and using pointers.

Clear annotations at any time.

Change the color that you are using to make annotations.

Save an image of your annotations on the shared software.
To request annotation control of shared software:
1
In the Event Controls Panel, click the Ask to Annotate button.
The Ask to Annotate button has the image of a
pencil on it.
A request message appears on the presenter's screen.
After the presenter allows you to annotate, the Annotation Tools panel
appears:
2
Select the tool you want to use.
3
Optional. Choose another annotation tool. For details, see Using
annotation tools (on page 285).
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Note: If you are controlling shared software remotely, the presenter must take back
control to turn on annotation mode. You and the presenter can then annotate the shared
software simultaneously.
Giving up annotation control
Participant only
If the presenter has granted permission to you to annotate, you can stop
annotating at any time.
To stop annotating:
In the Annotation Tools panel, select the Stop Annotating button.
Stopping an attendee from annotating shared software
Host or Presenter only
If an event attendee is drawing on shared software, you can turn off the
drawing feature
To turn off the drawing feature:
1
On the .Event Controls Panel, click the Assign Control button..
2
On the menu that appears, choose Allow to Draw.
On the menu that appears, a check mark appears next to the name of
those who can annotate the shared software.
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3
Choose the name of the attendee to cancel the selection.
Taking a screen capture of annotations on shared software
If you make annotations on shared software, you can save an image of the
shared software, including all annotations and pointers, to a WebEx Universal
Communications Format (.ucf) file. You can open a .ucf file on your computer
desktop or in the content viewer in an event.
Note: Participants cannot use this option unless the Host or Presenter grants the Screen
Capture privilege to them. As Host, if you are sharing proprietary software, you may
want to ensure that this privilege is turned off.
To take a screen capture of annotations on shared software:
1
On the Tools panel, select the Screen Capture button.
The Save As dialog box appears.
2
Choose a location at which to save the file, and then select Save.
Note: The file you save is an image of your entire desktop.
Sharing applications with detailed color
(Windows)
For Windows users only
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By default, Event Manager sends images of shared software using 16-bit
color mode, which is the equivalent of your computer's “High Color” (16-bit)
setting. This mode provides an accurate representation of color for most
shared applications. However, if your shared application contains detailed
color images-such as color gradients-the color may not appear accurately on
participants' screens. For example, color gradients may appear and color
“bands.”
If the accuracy and resolution of color in a shared application is important, you
can turn on True Color mode in Event Manager. Using this mode, however,
may affect the performance of application sharing.
When using True Color mode, you can select one of the following options:

Better imaging (no image compression)

Better performance (some image compression)
“Performance” refers to the “speed” at which images appear on participant
screens, and “imaging” refers to the quality of the color in shared images.
Note: Before turning on True Color mode, ensure that your monitor display is set to True
Color (either 24- or 32-bit color). For more information about setting options for your
monitor, refer to Windows Help.
To turn on True Color mode:
1
If you are currently sharing an application, stop your sharing session.
2
On the Event menu, choose Event Options.
The Event Options dialog box appears.
3
Select the True Color Mode tab.
4
Select Enable True Color mode.
5
Select one of the following options:
6

Better imaging

Better performance
Select OK or Apply.
Sharing applications with detailed color (Mac)
For Mac users only
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Before sharing an application or your desktop, you can choose one of the
following display modes:

Better performance: The default mode. Lets you display your content
faster than you do using the better image quality mode.

Better image quality: Lets you display your content with better image
quality. In this mode, your shared content may take longer time to display
than in the better performance mode.
Note: Changing the display mode does not affect presentation or document sharing.
To choose a display mode for your shared desktop or applications:
1
In the Event window, on the Event Center menu, choose Preferences.
The Preferences dialog box appears.
2
Select Display.
The display mode options
appear.
3
Select Better performance or Better image quality, as appropriate.
Tips for sharing software
The following tips can help you to share software more effectively:

Application sharing only: To save time during an event, ensure that any
applications you intend to share are open on your computer. At the
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appropriate time during the event, you can then quickly begin sharing an
application, without waiting for the application to start.
292

If attendees cannot see all of the shared software without scrolling their
sharing windows, they can adjust their views of the shared software. They
can reduce the size of the shared software in decrements, or scale it to fit
inside their sharing windows.

To improve the performance of software sharing, close all applications that
you do not need to use or share on your computer. Doing so conserves
processor usage and memory on your computer, thus helping to ensure
that Event Manager can send images of shared software quickly during an
event. Also, to ensure that a maximum amount of bandwidth is available
for software sharing, close any applications that use bandwidth, such as
instant messaging or chat programs, and programs that receive streaming
audio or video from the Web.

If you are sharing an application for which the rendering of color on
participants' screen is important, you can improve color quality by turning
on True Color mode. For details, see Sharing applications with detailed
color (on page 289).

Application and Web browser sharing only: Avoid covering a shared
application or Web browser with another window on your computer's
desktop. A crosshatched pattern appears in attendees' sharing windows
where the other window is covering the shared application or browser.

Application and Web browser sharing only: If you want to switch your
display between shared software and the Event window, you can pause
software sharing before you return to the Event window, and then resume
sharing once you return to the shared application. Pausing software
sharing conserves processor usage and memory on your computer while
you view the Event window. For details, see Pausing and resuming
software sharing (on page 276).

Application and Web browser sharing only: If you have more than one
monitor, when you share an application or web browser, the attendees can
see it on whichever monitor you are displaying it. If you move the
application or Web browser to another monitor, it is still visible to the
attendees. If you are sharing more than one application, the attendees will
see the best view if you make sure the applications are displaying on the
same monitor.

Because software sharing requires additional bandwidth during an event, it
is recommended that you use a dedicated, high-speed Internet connection
when sharing software. However, if attendees are using dial-up Internet
connections, they may notice a delay in viewing or controlling shared
Chapter 20: Sharing Software
software. If you want to share a document, such as a Microsoft Word or
Excel document, you can improve the event experience for these
attendees by using document sharing instead of application sharing.
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21
Sharing Web Content
Chapter 21
If you want to...
See...
get an overview of sharing Web content
About sharing Web content (on page 295)
share Web content with meeting participants
Sharing Web content (on page 296)
understand the differences between sharing a Differences between sharing Web content
browser and sharing Web content
and sharing a Web browser (on page 296)
About sharing Web content
You can share Web content that resides on:

The public Internet or Web

Your company's intranet

Your computer or another computer on your private network
Web content includes:

Web pages, including pages that contain embedded media files, such as
Flash, audio, or video files

Standalone media files, such as Flash, audio, or video files
The Web content that you share opens in the content viewer on each
participant's screen. If you share a Web page, participants view and interact
independently with the content on the page. If the page contains links to other
pages, they can also navigate independently to those pages.
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If you use Web content sharing, then, participants can experience audio and
video effects on a Web page. However, unlike Web browser sharing, this
option does not allow you to guide participants to other Web pages. For more
information, see Differences between sharing Web content and sharing a
Web browser (on page 296).
Important: If you share content that requires a media player, participants can view and
interact with the content only if the appropriate player is installed on their computers.
Sharing Web content
You can share a Web page that contains multimedia effects. The page opens
in the content viewer on each participant's screen.
To share Web content:
1
On the Share menu, choose Web Content.
The Share Web Content dialog box appears.
2
In the Address box, enter the address, or URL, at which the content
resides.
Or, if you have previously shared the content, select it in the drop-down
list.
3
In the Type box, select the type of Web content that you want to share.
4
Click OK.
Tip: You can copy a URL from any source, such as another browser window, and then
paste it in the Address box.
Differences between sharing Web content and
sharing a Web browser
Event Center provides two options for sharing Web-based information. You
can share Web content or share a Web browser with event participants.
Choose the feature that better suits your needs.
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Sharing option
Advantages
Disadvantages
Web browser sharing

Lets you guide
participants to various
Web pages and sites on
the Web.

Does not display media
effects or transmit
sounds on Web pages.


Lets you grant attendees
control of your Web
browser.
Does not let participants
interact with Web pages
independently.

Lets you and other
participants annotate
Web pages.

Displays Web pages,
Does not let you guide
and lets participants
participants to other Web
experience media effects pages.
on Web pages, including
video and sound.

Lets participants interact
with Web pages
independently in their
content viewers.
Web content sharing
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23
Using Chat
Chapter 23
Chat is useful during an event if you want to:

send brief information to all participants

send a private message to another participant

ask a question but do not want to use the Q & A option, which provides a
formal procedure for asking and answering questions
All chat messages that you send or receive appear on the Chat panel in the
event window.
The Chat function allows you to perform these tasks:

Send chat messages More… (on page 303)

Assign sounds to incoming messages More… (on page 305)

Print chat messages More… (on page 306)

Save chat messages More… (on page 307)

Open a chat file during an event More… (on page 308)
Sending chat messages
During an event, the presenter can specify chat privileges for participants.
These privileges determine to whom participants can send chat messages.
To send a chat message:
1
Open the Chat panel.
2
In the Send to drop-down list, select the recipient of the message.
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3
Enter your message in the chat text box.
4
Depending on the operating system you use, follow this step:

Windows: Click Send.

Mac: Select enter on your keyboard.
Note: If you join an event in progress, you can see only the chat messages that
participants send after you join the event
Sending chat messages to an attendee
Host and panelists only
During an event, you can send chat messages to any particular attendee. If
there is a large number of attendees in the event, you can search for an
attendee's name.
To send a chat message to an attendee:
304
1
Open the Chat panel.
2
In the Send to drop-down list, select Select an Attendee...
Chapter 23: Using Chat
3
In the Select an Attendee dialog box, select the attendee's name in the list,
and then click OK.
To search for an attendee's name, enter all or
a portion of the name and then click Find.
To refresh the attendee list, click Refresh.
4
Enter your message in the chat text box.
5
Depending on the operating system you use, follow one of these steps:

Windows: Click Send.

Mac: Select enter on your keyboard.
The attendee's name you selected are added to the Send to drop-down
list. If you need to send a chat message to the same attendee again, you
can do so more quickly.
Assigning sounds to incoming chat messages
You can choose to play a sound for one of these occasions:

If you are not viewing the Chat panel

For only the first chat message that you receive in a thread
To assign sounds to incoming chat messages:
1
Open the Preferences dialog box by following these steps:

Windows: On the Edit menu, choose Preferences.
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Chapter 23: Using Chat

2
Mac: On the Event Center menu, choose Preferences.
Depending on your operating system, follow one of these steps:

Windows: Click the Chat tab.

Mac: Select the Alerts button.
3
Select the check box for each action for which you want to play a sound.
4
Select a sound from the appropriate drop-down list.
By default, the drop-down list contains the names of all sound files that
reside at the default location on your computer.
5
To select a sound that does not appear in the drop-down list, follow these
steps:

Windows: Click Browse, and then select a sound file that resides in
another folder.

Mac: Select Others in the drop-down list.
6
Windows only. To play the currently selected sound, click the button
7
Click OK.
.
Note:
 Event Center saves your sound preferences on your computer. However, if you start
or join an event on another computer, you need to set your preferences again on that
computer.
 If you are using Windows, sound files must have a .wav extension.

In most cases, the default location for sound files is C:\WINDOWS\Media. You can
copy other sound files to the default folder or any other directory to make them
available in the Preferences dialog box.
Printing chat messages
You can print all the chat messages that appear on the Chat panel.
To print chat messages:
1
In the Event window, on the File menu, choose Print > Chat.
A print dialog box appears.
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2
Optional. Specify printer options.
3
Print.
Chapter 23: Using Chat
Saving chat messages
You can save chat messages that appear on the Chat panel to a .txt file. You
can then reopen the file for use in any event or view the file's content outside
an event by opening the file in a text editor.
Once you save chat messages to a file, you can save changes to the
messages or save a copy of them to another file.
For help in performing these tasks, click the "More" link:

Save chat messages for the first time in an event More… (on page 307)

Save change to a chat file More… (on page 308)

Create a copy of a chat file More… (on page 308)
Note: Event Center also automatically saves chat messages every two minutes to the
WebEx folder in the My Documents folder on the host and panelist computers.
Saving chat messages to a new file
You can save chat messages you have sent or received to a new chat file.
To save chat messages to a new file:
1
In the Event window, on the File menu, choose Save > Chat.
The Save Chat As dialog box appears.
2
Choose a location at which you want to save the file.
3
Type a name for the file.
4
Click Save.
Event Manager saves the chat messages in a .txt file at the location you
selected.
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Saving changes to a chat file
If you make changes to the messages on your Chat panel, you can save them
to an existing chat file.
To save changes to a chat file:
1
In the Event window, on the File menu, choose Save > Chat.
2
Event Manager saves the changes to the existing chat file.
Creating a copy of previously saved chat messages
If you have saved chat messages and want to create another copy of the
messages, you can do so by saving the chat messages to a chat file with a
different name.
To create a copy of chat messages that have been previously saved:
1
In the Event window, on the File menu, choose Save As > Chat.
The Save Chat As dialog box appears.
2
3
Do either or both of the following:

Type a new name for the file.

Choose a new location at which you want to save the file.
Click Save.
Event Manager saves the file at the location you chose. The file name has a
.txt extension.
Opening a chat file during an event
If you saved chat messages to a .txt file, you can display those chat
messages on your Chat panel by opening the file.
To open a chat file in an event:
1
In the Event window, on the File menu, choose Open > Chat.
The Open Chat dialog box appears.
2
308
Select the chat file that you want to open.
Chapter 23: Using Chat
3
Click Open.
The chat messages appear on the Chat panel.
If there are already chat messages in your chat viewer, Event Manager
appends the messages from the chat file to the existing messages.
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24
Polling Attendees
Chapter 24
During an event, you can poll attendees by presenting them with a
questionnaire. Conducting a poll can be useful for gathering feedback from
attendees, allowing attendees to vote on a proposal, testing attendees'
knowledge of a topic, and so on.
The host assigns the role of poll coordinator to a panelist in an event. More...
(on page 312)
During the event, the poll coordinator is responsible for:

Preparing a poll questionnaire More… (on page 312)

Conducting a poll during the event More… (on page 321)
After closing a poll, the poll coordinator can:

View poll results More…. (on page 322)

Share poll results with participants More… (on page 323)

Save poll results for viewing outside an event More… (on page 325)
Preparing a poll questionnaire
When preparing a poll questionnaire, you can:

Create a questionnaire More… (on page 312)

Edit a questionnaire More… (on page 318)

Set a timer for polling More… (on page 319)

Specify options for poll results More… (on page 320)
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Chapter 24: Polling Attendees
Designating the role of polling coordinator
Host only
In the beginning of an event, the host is the polling coordinator by default. You
can assign the role of polling coordinator to a panelist.
The poll coordinator is responsible for preparing and conducting polls during
the event.
To designate the role of the polling coordinator:
1
On the Participants panel and in the list of panelists, select the name of
the panelist whom you want to designate as the polling coordinator.
2
On the Participant menu, choose Change Role To > Polling
Coordinator.
The polling functions become available on the designated panelist's Polling
panel.
Creating a poll questionnaire
Polling coordinator only
To conduct a poll, you must first create a poll questionnaire. You can create
poll questionnaires by using one of these methods:

WebEx Poll Questionnaire Editor—This standalone version of the WebEx
Poll Questionnaire Editor allows you to create poll questionnaires outside
an event, save them, and open them during an event.
To download the Editor, go to the Downloads page by clicking Support >
Downloads on the left navigation bar of your Event Center Web site.

Polling panel inside an event—To save time in an event, you can start the
event earlier than the scheduled time, create questionnaires on the Polling
panel, save them, and then open them during the actual event.
To create a questionnaire (for Windows):
1
Open the WebEx Poll Questionnaire Editor or the Polling panel in an
event.
You can start the WebEx Poll Questionnaire Editor by going to Start >
Programs > WebEx on your desktop.
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Chapter 24: Polling Attendees
2
In the Question section, select one of these question types:

To create a multiple-answer question, select Multiple choice, and
then select Multiple Answers in the drop-down list.

To create a single-answer question, select Multiple choice, and then
select Single Answer in the drop-down list.

To create a text question, select Short answer.
3
Click New.
4
Type a question in the box that appears.
5
In the Answer section, click Add.
6
Type an answer in the box that appears.
7
To type another answer, click Add once you finish typing an answer.
The question and answers appear in the Poll Questions area.
8
To add questions, repeat steps 2 to 7.
This figure shows an example of a poll questionnaire.
To create a questionnaire (for the Mac):
1
Open the Polling panel in the event.
2
Add a question by clicking this button and then typing the question.
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Chapter 24: Polling Attendees
314
3
Add an answer by clicking this button and then typing the answer.
4
To add more answers, repeat step 3.
5
To add more questions, repeat step 2.
6
To change the question type for a question, click the text "Click here to
change question type" that appears under the specific question and then
do one of the following:

To create a multiple-answer question, select Multiple Answers.

To create a single-answer question, select Single Answer.

To create a question that requires a text answer, select Short Answer.
Chapter 24: Polling Attendees
Displaying multiple poll questionnaires on Polling panel
When an event is in progress,
you can:

Display or create multiple poll
questionnaires on your Polling
panel.
Each poll questionnaire
displays on a tab.

Click any of the poll tabs to
edit or open the poll.
To display additional poll questionnaires on your Polling panel:

If the poll questionnaire has not been created, click the icon New. For
more information, see Creating poll questionnaires (on page 312).
Windows
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Chapter 24: Polling Attendees
Mac

If the poll questionnaire has been created, click the icon Open to open the
poll questionnaire file. For more information, see Opening a poll
questionnaire file (on page 327).
Windows
Mac
To close a poll tab:
Click this icon.
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Chapter 24: Polling Attendees
Windows
Mac
Renaming and reordering poll tabs
You can easily change a tab name or change the tab order on your Polling
panel.
To rename a tab on your Polling panel (Windows):
1
Do one of the following:

Right-click the tab name and choose Rename.

Double-click the tab name.
2
Enter the new name on the tab.
3
Press Enter or click outside the tab.
This tab displays the new name.
To rename a tab on your Polling panel (the Mac):
Double-click the tab, type the new name, and then press enter.
To reorder the tabs on your Polling panel:
1
Right-click any tab and choose Reorder Polling Tabs.
2
In the Reorder Viewer Tabs dialog box, use the arrows to change the
order of the tabs.
Moving a tab up in the order moves that tab to the left on the Polling panel.
3
Click OK.
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Chapter 24: Polling Attendees
Tip: To quickly move a tab to the left or right, select the tab and use a drag-and-drop
operation to move it.
Editing a questionnaire
You can change the type of a question and edit, rearrange, or delete the
questions and answers.
To change the type of a question:
1
Select the question by clicking it, and then select the new type of question
in the Question section.
For more information about the different types of questions, see Creating
poll questionnaires (on page 312).
2
Click Change Type.
To edit any question or answer that you entered:
1
Select the question or answer by clicking it, and then click the Edit icon.
2
Make your changes.
To delete a question or an answer:
Select the question or answer by clicking it, and then click the Delete icon.
Windows
Mac
To rearrange questions or answers:
Select the question or answer by clicking it, and then click the Move Up or
Move Down icon, as appropriate.
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Chapter 24: Polling Attendees
To delete an entire questionnaire:
Click Clear All.
If you have not saved the questionnaire, a message box appears, asking
whether you want to save it or not.
Displaying a timer during polling
You can specify that a timer displays for participants and yourself when a poll
is in progress.
To display a timer:
1
Open the Polling Options dialog box.

If you use Windows, click Options at the bottom of your Polling panel.

If you use the Mac, click this button on the lower-right portion of the
Polling panel.
2
In the dialog box that appears, select Display, and then type the length of
time in the Alarm: box.
3
Click OK.
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Chapter 24: Polling Attendees
Specifying options for poll results
Poll results may contain the number of responses for each answer and the
percentage of participants who choose each answer. When preparing a poll
questionnaire, you can choose to base the percentage for each answer on
either of the following:

the total number of attendees in the event, including those who do not
respond to the poll

the number of attendees who submit at least one answer to the poll
To specify options for poll results:
1
2
Open the Polling Options dialog box.

If you use Windows, click Options at the bottom of your Polling panel.

If you use the Mac, click this button on the lower-right portion of the
Polling panel.
Select one or both of these options:

Include no answer—Specifies that the poll results will include “nonrespondents,” that is—attendees who do not respond to any of the
answers in the poll.

Show number of responses—Specifies that the poll results for each
answer will show the number of respondents out of the total number of
attendees in the poll.
Note: The total number of attendees in the poll can be all attendees in the event or
only those who respond to the poll, depending on whether you select Include no
answer in the Polling Options dialog box. If you do not select Include no answer,
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Chapter 24: Polling Attendees
the percentage for each answer in your poll results will be based on only those who
respond to the poll.
3
Click OK.
Opening a poll
After you finish preparing a poll questionnaire, you can open the poll.
If you prepared your questionnaire in advance and saved it, you must first
display it on the Polling panel. For details, see Opening a poll questionnaire
file (on page 327).
To open a poll:
1
Display your poll questionnaire on the Polling panel, if you have not done
so.
2
Click Open Poll.
The questionnaire appears on participants' Polling panels. Participants can
now answer the poll.
As participants answer the questions, you can watch the polling status on
your Polling panel.
Windows:
To view each participant’s
polling status, click one of
these three buttons.
Mac:
To view each participant’s
polling status, select the text
"Click to see detailed status."
3
Click Close Poll when the time is up.
If you specify a timer and the poll times out, the poll automatically closes.
Participants can no longer answer questions.
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Chapter 24: Polling Attendees
Once you close a poll, you can view the poll results and optionally share them
with participants. For details, see Viewing and sharing poll results (on page
322).
Viewing and sharing poll results
After closing a poll, you can:

View the complete results of the poll. More… (on page 322)

Share group results with participants. More… (on page 323)
The poll results you can share during an event are anonymous. However,
Event Center records responses from each participant, in addition to group
results, and allows you to save those individual and group results. For
more information, see Saving results of a poll (on page 325).
Viewing poll results
Poll results may contain the number of responses for each answer and the
percentage of participants who choose each answer. If you did not specify to
show the number of responses when preparing the questionnaire, you see
only the percentage for each answer.
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Chapter 24: Polling Attendees
The Results column
indicates the
percentage of
attendees who chose
each answer. The Bar
Graph column
provides a graphic
representation of each
percentage in the
Results column.
Sharing poll results with participants
After you close a poll, you can share the poll results with participants.
The poll results you can share during an event are anonymous. However,
Event Center records responses from each participant, in addition to group
results, and allows you to save those individual and group results. For more
information, see Saving results of a poll (on page 325).
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Chapter 24: Polling Attendees
To share the results of a poll:
In the Share with attendees section on your Polling panel, select Poll
results, and then click Apply.
The results of the poll appear in the participants' Polling panels, just as they
do on your Polling panel.
Saving and opening poll questionnaires and
results
Task description
If you have prepared a poll questionnaire, you can:

Save the questionnaire More… (on page 324)

Open the saved questionnaire for use in any event More…
(on page 327)
After you close a poll, you can:

Save group results to a .txt or .csv file More… (on page 325)

Save responses from individual participants to a .txt or .csv
file More… (on page 325)
Saving a poll questionnaire in an event
After you create a poll questionnaire in an event, you can save it as a .atp file.
You can open the file for use in any event.
To save a poll questionnaire:
1
On the File menu, choose Save > Poll Questions.
The Save Poll Questions As dialog box appears.
324
2
Choose a location at which to save the file.
3
Type a name for the file.
Chapter 24: Polling Attendees
4
Click Save.
Event Manager saves the poll questionnaire to a file at the location you
specified. Poll questionnaire file names have a .atp extension.
Saving results of a poll
After closing a poll, you can save the responses in one of these ways:

Text File group result—Saves the percentage of attendees who chose
each answer in a .txt file

Text File individual attendees result—Saves the responses from each
attendee, in addition to the group results, in a .txt file

CSV group result—Saves the percentage of attendees who chose each
answer in a .csv file

CSV individual attendees result—Saves the responses from each
attendee, in addition to the group results, in a .csv file
When you are saving poll
results, you can select a
format in which you want to
save the results.
To save results of a poll:
1
Close the poll if you have not done so.
2
On the File menu, choose Save > Poll Results.
The Save Poll Results As dialog box appears.
3
Select a location at which to save the file.
4
In the "File name" drop-down list, enter a name for the file.
5
In the "Save as type" drop-down list, select the format in which you want to
save the results.
6
Click Save.
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Chapter 24: Polling Attendees
You can now view poll results by opening the file.
Tip: Event Center automatically saves poll questionnaires and group and individual
results every two minutes to the default folder C:\Documents and Settings\<$USER
ROOT$>\My Documents\WebEx on your computer. If the folder does not exist and cannot
be created when the event starts, the alternative folder is C:\My WebEx Documents. If you
ever lose your poll questions or results, recover them in the designated folder or contact
the WebEx Technical Support for more information.
Saving results of all polls in one file
After closing a poll, you can save the responses in one of these ways:

Text File group result—Saves the percentage of attendees who chose
each answer in a .txt file

Text File individual attendees result—Saves the responses from each
attendee, in addition to the group results, in a .txt file

CSV group result—Saves the percentage of attendees who chose each
answer in a .csv file

CSV individual attendees result—Saves the responses from each
attendee, in addition to the group results, in a .csv file
When you are saving poll
results, you can select a
format in which you want to
save the results.
To save results of all polls in one file:
326
1
Close all the polls if you have not done so.
2
On the File menu, choose Save > All Poll Results.
Chapter 24: Polling Attendees
The Save All Poll Results dialog box appears.
3
Select a location at which to save the file.
4
In the "File name" drop-down list, enter a name for the file.
5
In the "Save as type" drop-down list, select the format in which you want to
save the results.
6
Click Save.
You can now view poll results by opening the file.
Tip: Event Center automatically saves poll questionnaires and group and individual
results every two minutes to the default folder C:\Documents and Settings\<$USER
ROOT$>\My Documents\WebEx on your computer. If the folder does not exist and cannot
be created when the event starts, the alternative folder is C:\My WebEx Documents. If you
ever lose your poll questions or results, recover them in the designated folder or contact
the WebEx Technical Support for more information.
Opening a poll questionnaire file
If you saved a poll questionnaire to a file, you can display the questionnaire
on your Polling panel by opening the file.
Note: You can open a poll questionnaire file only during an event.
To open a poll questionnaire file:
1
Use one of these methods to browse to the file:
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Chapter 24: Polling Attendees

On the File menu, choose Open Poll Questions.

Click the Open icon on your Polling panel.
Windows
Mac
The Open Poll Questions dialog box appears.
2
Select the poll questionnaire file that you want to open.
A poll questionnaire file has a .atp extension.
3
Click Open.
The poll questionnaire appears on your Polling panel. You can now open
the poll to the participants.
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25
Using Feedback
Chapter 25
If you want to...
See...
get an overview of using Feedback
About using Feedback (on page 329)
allow participants to use Feedback options
Allowing participants to provide feedback (on
page 330)
view a running tally of responses
Viewing a running tally of responses (on page
330)
provide feedback
Providing feedback (on page 331)
remove responses from the Participants
panel
Removing feedback (on page 332)
About using Feedback
Feedback is a feature that allows the presenter to pose a question at any
time—either verbally during a teleconference or Internet phone conference, or
in a chat message—and receive instant feedback from other participants.
As the host, you can:

allow attendees to provide feedback

respond to the presenter's verbal request for feedback

provide unsolicited feedback

view the results on the Feedback palette
As the presenter, you can:

pose a question and request feedback
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Chapter 25: Using Feedback

share the feedback results with all participants

clear the feedback results

view the results on the Feedback palette
As a participant, you can:

click the Raise Hand button if the presenter asks for a show of hands in
response to a question or if you have a question

select yes or no in response to a question

select too slow or too fast to indicate that the presenter’s pacing is too
slow or too fast

select Applause or Laughter to express your emotions
Allowing participants to provide feedback
Host only
You can allow participants to use the Feedback options during an event.
To allow participants to use the Feedback options:
1
On the Participants panel, click the Feedback icon.
Windows
Mac
The Feedback palette appears.
2
Check Allow feedback.
3
To close the palette, click the "close" button.
Viewing a running tally of responses
You can view a running tally of responses from attendees during an event.
To view a running tally of responses:
On the Participants panel, click the Feedback icon
330
.
Chapter 25: Using Feedback
The Feedback palette appears.
Your Feedback palette displays a running tally of responses. See the
following figure for an example.
In your participants list, a response indicator appears to the right of the name
of each participant who has responded to a presenter's question.
Providing feedback
You can provide feedback from the Participants panel.
The following table shows the types of feedback you can provide during an
event:
Click the button if the presenter asks for a show of
hands in response to a question or if you have a
question.
Windows
Click the icon to provide feedback.
Mac
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Chapter 25: Using Feedback
To provide feedback:
1
Click either the Feedback icon or the downward-pointing arrow to the right
of the Feedback icon.
2
Select one of the following responses from the drop-down list.
Yes or No
in response to a question
Too Slow or TooFast to indicate that the presenter’s pacing is too fast or slow
3
Applause
to applaud the presenter
Laughter
to laugh at the presenter's remarks
Click Send.
Your Feedback palette displays a running tally of responses. On the
Participants panel, a response indicator appears to the right of the name
of each participant who has responded to a presenter's question.
Removing feedback
You can remove all the feedback at any time during an event.
To remove feedback (erase all responses):
332
1
On the Participants panel, click the Feedback button on the toolbar.
2
Click Clear.
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