Monitor Embedded for Toshiba Guide

Monitor Embedded for Toshiba Guide
Monitor Embedded for
Toshiba
Product Manual
www.monitorbm.com
Monitor Embedded Solutions Product Manual
© 2013 Monitor Business Machines Ltd
The software contains proprietary information of Monitor
Business Machines Ltd. It is provided under a license
agreement containing restrictions on use and
disclosure and is also protected by copyright law.
Reverse engineering of the software is prohibited.
Information in this document is subject to change
without notice. Companies, names, and data used in
examples herein are fictitious unless otherwise noted.
No part of this document may be reproduced or
transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written
permission of Monitor Business Machines Ltd.
All rights reserved. No part of this work may be
reproduced in any form or by any means - graphic,
electronic, or mechanical, including photocopying,
recording, taping, or information storage and retrieval
systems - without the written permission of the
publisher.
While every precaution has been taken in the
preparation of this document, the publisher and the
author assume no responsibility for errors or
omissions, or for damages resulting from the use of
information contained in this document or from the use
of programs and source code that may accompany it. In
no event shall the publisher and the author be liable for
any loss of profit or any other commercial damage
caused or alleged to have been caused directly or
indirectly by this document.
Monitor Business Machines Ltd.
31a Normanby Road,
Mt Eden,
Auckland 1024,
NEW ZEALAND
Published: 10/07/2013
The Monitor Logo and Supervisor™ are registered
trademarks of Monitor Business Machines Ltd.
Any other products that are referred to in this document
may be either trademarks and/or registered trademarks
of the respective owners. The publisher and the author
make no claim to these trademarks.
Contents
Introduction to MES Framework
What's in this Manual
1
................................................................................................................................... 1
Installation Guide
List of Supported Devices
2
................................................................................................................................... 2
Supported Card Readers
......................................................................................................................................................... 3
Server Requirements
................................................................................................................................... 4
MES Server Requirements
......................................................................................................................................................... 4
System Requirements
.................................................................................................................................................. 4
Softw are Requirements
.................................................................................................................................................. 5
MES Server Ports .................................................................................................................................................. 5
Supervisor Net Requirements
......................................................................................................................................................... 5
Supervisor Net License
.................................................................................................................................................. 6
Supervisor Net Server
..................................................................................................................................................
Ports
6
Installation
Configuring an MFD for MES
................................................................................................................................... 6
................................................................................................................................... 7
Step 1 - Service Mode Configuration
......................................................................................................................................................... 8
Step 2 - Web Interface.........................................................................................................................................................
Configuration
11
Directory Service .................................................................................................................................................. 11
Embedded Web Brow
..................................................................................................................................................
ser
13
User Authentication.................................................................................................................................................. 14
Department Setting
........................................................................................................................................... 16
User Authentication
...........................................................................................................................................
Setting
16
Role Based Access
...........................................................................................................................................
Setting
17
PIN Code Authentication
...........................................................................................................................................
Setting
17
Card Authentication
...........................................................................................................................................
Setting
18
Email Authentication
........................................................................................................................................... 18
Email Address Setting
........................................................................................................................................... 18
Print Data Converter
.................................................................................................................................................. 19
Step 3 - Connect the MFD
.........................................................................................................................................................
to MES
20
What's Next
......................................................................................................................................................... 22
Administrator Guide
Tools & Tips
23
................................................................................................................................... 23
Security Measures ......................................................................................................................................................... 23
Change the Admin Passw
..................................................................................................................................................
ord
23
Enable Filtering
.................................................................................................................................................. 23
Secure Cabling
.................................................................................................................................................. 24
Energy Save
......................................................................................................................................................... 24
MFD Counters
......................................................................................................................................................... 25
Supervisor Net Configuration
Using MES Administrator
................................................................................................................................... 25
................................................................................................................................... 27
MES Configuration tab......................................................................................................................................................... 28
MES Service Configuration
.................................................................................................................................................. 28
Base System Port
........................................................................................................................................... 28
MFD List Update ...........................................................................................................................................
Time
28
MES Logging Verbosity
........................................................................................................................................... 28
Tomcat Logging Verbosity
........................................................................................................................................... 28
UDP Logging Verbosity
........................................................................................................................................... 29
Tomcat Shutdow...........................................................................................................................................
n Time
29
MFD Session Shutdow
...........................................................................................................................................
n Time
29
Contents
i
Supervisor Net Host/IP
........................................................................................................................................... 29
Supervisor Net Terminal
...........................................................................................................................................
Server Port
29
Supervisor Net Interface
...........................................................................................................................................
Server Port
29
HTTP Timeout Value
........................................................................................................................................... 29
SMTP Setup
.................................................................................................................................................. 29
Embedded Solutions.................................................................................................................................................. 29
Add Solution
........................................................................................................................................... 29
Solution Menu ........................................................................................................................................... 29
Save
.................................................................................................................................................. 30
Discard
.................................................................................................................................................. 30
MFD Configuration tab......................................................................................................................................................... 30
Configuration Selection
.................................................................................................................................................. 31
Solution Selection .................................................................................................................................................. 31
Edit Configuration .................................................................................................................................................. 32
General tab
........................................................................................................................................... 32
Login Options...................................................................................................................................... 32
Single Function
......................................................................................................................................
Operation
33
Automatically......................................................................................................................................
Release Single Jobs
33
Single Price/Flat
......................................................................................................................................
Rate Scan Jobs
33
Narration Text......................................................................................................................................
for Native Print Jobs
33
MFD Functions
......................................................................................................................................
Button Text
33
Usage Screen
......................................................................................................................................
Button Text
34
Passw ord Entry
......................................................................................................................................
Text
34
Time Before MFD
......................................................................................................................................
is 'Dirty' (mins)
34
Time Before Clearing
......................................................................................................................................
Inactive Jobs (hours)
34
Use Uppercase
......................................................................................................................................
Searching
34
Disable Logout
......................................................................................................................................
With Pending Jobs
34
Allow Login With
......................................................................................................................................
Paused Jobs
34
Automatically......................................................................................................................................
Disable Session Timeout
34
Number of Decimal
......................................................................................................................................
Places
34
Separate Page
......................................................................................................................................
Information
34
Auto Sense Auto
......................................................................................................................................
Accept
34
Auto Accept ......................................................................................................................................
Limit
35
Auto Accept ......................................................................................................................................
Price Code
35
Allow Session
......................................................................................................................................
Hold
35
Disable A3 Count
......................................................................................................................................
Halving
35
Prompt For Colour
......................................................................................................................................
Selection
35
Use Highest Price
......................................................................................................................................
for Counts
35
Prompt for Print
......................................................................................................................................
Release ID
35
Print Release......................................................................................................................................
ID Prompt
35
Card Setup tab ........................................................................................................................................... 35
Card Track ...................................................................................................................................... 35
Track 1 Field ...................................................................................................................................... 36
Track 2 Field ...................................................................................................................................... 36
Monitor Card ......................................................................................................................................
Prefix
37
Allow Card Association
...................................................................................................................................... 37
Use PIN
...................................................................................................................................... 37
Allow Set No......................................................................................................................................
PIN
37
Disable PIN Change
...................................................................................................................................... 37
Ignore Cards ......................................................................................................................................
In Session
37
Display Card ......................................................................................................................................
Processing
37
Card Prefix 2-4
...................................................................................................................................... 37
Card Offset 2-4
...................................................................................................................................... 37
Card Length 2-4
...................................................................................................................................... 37
Restrictions tab ........................................................................................................................................... 37
Themes tab
........................................................................................................................................... 37
Disable Copy ......................................................................................................................................
Row in table
37
ii
Contents
Disable Print Row
......................................................................................................................................
in table
38
Disable Scan......................................................................................................................................
Row in table
38
Disable Fax Row
......................................................................................................................................
in table
38
Enable Entry Watermarks
...................................................................................................................................... 38
Login Instructions
......................................................................................................................................
Text Size
38
Login Instructions
......................................................................................................................................
Font Family
38
Login Instructions
......................................................................................................................................
Centred
38
Login Instructions
......................................................................................................................................
Text
38
Site Branding...................................................................................................................................... 38
Debug tab
........................................................................................................................................... 38
Verbosity ...................................................................................................................................... 38
Enable UDP Debug
......................................................................................................................................
Output
39
Enable Supervisor
......................................................................................................................................
Packet Logging
39
Exit
........................................................................................................................................... 39
MFD/Service Status tab
......................................................................................................................................................... 39
MES Service Status.................................................................................................................................................. 39
MFD List
.................................................................................................................................................. 40
Terminal ID
........................................................................................................................................... 40
Terminal Name ........................................................................................................................................... 40
MFD Unique ID # ........................................................................................................................................... 40
MFD IP Address ........................................................................................................................................... 40
MFD Status
........................................................................................................................................... 40
Product
........................................................................................................................................... 40
Configuration ........................................................................................................................................... 40
Right-Click Menu ........................................................................................................................................... 40
Restart Selected
...................................................................................................................................... 41
Clear Selected
......................................................................................................................................
Terminal IDs
41
Spy on Device
...................................................................................................................................... 41
Simulate Card......................................................................................................................................
Data
41
Role Based Access Control
.........................................................................................................................................................
tab
41
MES Administrator Logging
.........................................................................................................................................................
tab
41
Product Information tab
......................................................................................................................................................... 41
MES Framework Logging
Upgrading MES Framework
................................................................................................................................... 41
................................................................................................................................... 42
User Guide
Login
Enter Department
Usage Screen
Print Release
Logout
43
................................................................................................................................... 43
................................................................................................................................... 45
................................................................................................................................... 45
................................................................................................................................... 46
................................................................................................................................... 48
Contents
iii
Introduction to MES Framework
The Monitor Embedded Solutions (MES) Framework is a comprehensive server-based
embedded solution for Multi-Function Devices (MFDs). The solution is hosted on a central
server rather than installed on each MFD, so installation and upgrades are performed in the
one location, and each MFD running MES is automatically updated.
After authenticating at the MFD, the user can be presented with a range of options on the
MFD's touch screen, including releasing print jobs and using the device's native functions.
The MES Framework is cross-platform, meaning it supports a range of MFD manufacturers
and models, allowing sites with a mixed fleet of devices to present the same user interface
across all MFDs.
What's in this Manual
The Monitor Embedded for Toshiba Product Manual is a comprehensive guide to installing,
configuring and using Monitor's embedded solution for Toshiba. The manual is separated into
three sections, which are detailed below:
Installation Guide:
- Supported Toshiba MFDs and card readers
- Installation requirements
- Installing the MES Framework
- Initial configuration required to run the MES solution on an MFD
Administration Guide:
- Recommended security measures to prevent users bypassing the MES solution
- Using MES Administrator
- MES logging information
- Upgrading MES Framework
User Guide
Please read this manual before proceeding with the MES Framework installation.
1
Introduction to MES Framework
Installation Guide
There are two files that will be used during the installation and configuration of the Monitor
Embedded solution for Toshiba:
MES.exe - the MES Framework installation file
Print Data Converter.xml - installed on each MFD to enable secure print release
The following topics are covered in this section:
List of supported devices and card readers
Server requirements for the MES Framework installation
Installing MES Framework
Configuring an MFD to run the MES solution
List of Supported Devices
The Toshiba devices that are supported by the MES Framework are listed below.
To locate a device's firmware version, access the Toshiba TopAccess menu by web-browsing
to the IP address of the MFD and log in as an Administrator. After logging in, go to the
Administration tab, then the Version tab. The first four and last four digits of the "Copier
Firmware Version" is the device's firmware. E.g. if the Copier Firmware Version is
T140HD0W3403, then the device's firmware is T140* 3403.
Supported devices from the LOIRE product family (B&W only)
Model
Required Options
Min. Firmware
e STUDIO 206L
GS1020 (EWB); Print, Scan, Fax as required
T160* 1603
e STUDIO 256, 256SE
GS1020 (EWB); Print, Scan, Fax as required
T160* 1603
e STUDIO 306, 306SE
GS1020 (EWB); Print, Scan, Fax as required
T160* 1603
e STUDIO 356, 356SE
GS1020 (EWB); Print, Scan, Fax as required
T160* 1603
e STUDIO 456, 456SE
GS1020 (EWB); Print, Scan, Fax as required
T160* 1603
Supported devices from the ALABAMA product family (B&W only):
Model
Required Options
Min. Firmware
e STUDIO 556, 556SE
GS1020 (EWB); Print, Scan, Fax as required
T190* 1603
e STUDIO 656, 656SE
GS1020 (EWB); Print, Scan, Fax as required
T190* 1603
e STUDIO 756, 756SE
GS1020 (EWB); Print, Scan, Fax as required
T190* 1603
e STUDIO 856, 856SE
GS1020 (EWB); Print, Scan, Fax as required
T190* 1603
Supported devices from the ST HELENS product family (A4 only):
Model
Required Options
Min. Firmware
eSTUDIO 287CS
GS1020 (EWB); Fax as required
T280* 2146
eSTUDIO 347CS
GS1020 (EWB); Fax as required
T280* 2146
Installation Guide
2
eSTUDIO 407CS
GS1020 (EWB); Fax as required
T280* 2146
Supported devices from the WEISS product family:
Model
Required Options
Min. Firmware
eSTUDIO 2050C
GS1020 (EWB); No Hard Disk Drive;
T210* 1518
Fax as required
eSTUDIO 2050C
GS1020 (EWB); GE1220 (Hard Disk Drive);
T569* 1518
eSTUDIO 2550C
Fax as required
GS1020 (EWB); No Hard Disk Drive;
T210* 1518
Fax as required
eSTUDIO 2550C
GS1020 (EWB); GE1220 (Hard Disk Drive);
T569* 1518
Fax as required
Supported devices from the MASHERBRUM product family:
Model
Required Options
Min. Firmware
eSTUDIO 2040C, 2040CSE GS1020 (EWB); Fax as required
T140* 3403
eSTUDIO 2540C, 2540CSE GS1020 (EWB); Fax as required
T140* 3403
eSTUDIO 3040C, 3040CSE GS1020 (EWB); Fax as required
T140* 3403
eSTUDIO 3540C, 3540CSE GS1020 (EWB); Fax as required
T140* 3403
eSTUDIO 4540C, 4540CSE GS1020 (EWB); Fax as required
T140* 3403
Supported devices from the BROAD PEAK product family:
Model
Required Options
Min. Firmware
eSTUDIO 5540C, 5540CSE GS1020 (EWB); Fax as required
T130* 3403
eSTUDIO 6540C, 6540CSE GS1020 (EWB); Fax as required
T130* 3403
eSTUDIO 6550C, 6550CSE GS1020 (EWB); Fax as required
T130* 3403
Supported Card Readers
Toshiba MFDs support the following card readers for authentication:
Reader
Card Technology Supported
Toshiba IDGate HID iCLASS HID iCLASS
3
Frequency
Part Number Code
13.56MHz
KP2004
40002
Toshiba IDGate Mifare
Mifare Classic 1k, 4k
13.56MHz
KP2005
30001
Elatec HID Prox
HID PROX
125kHz
ART11229
90001
Elatec Multi 125
EM4102, EM4105, EM4200, EM4150,
EM4350, EM4450
FDX-B
HITAG 1, HITAG 2, HITAG S
MIRO
Q5
T5557, T5567, T5577
TITAN
UNIQUE
ZOODIAC
125kHz
ART11241
90001
Installation Guide
Elatec Inditag
Elatec Mifare
Elatec Multi ISO
Elatec HID iCLASS
Elatec Legic
Magtek Dynamag
Indala
Flexpass
ISO14443A
Mifare Classic 1k, 4k
Mifare DESfire
Mifare Mini
Mifare Plus S, X
Mifare Pro X
Mifare SmartMX
Mifare Ultralight/C
Legic Advant
SLE44R35, SLE66Rxx
Mifare Classic 1k, 4k
Mifare DESfire
Mifare Mini
Mifare Plus S, X
Mifare Pro X
Mifare SmartMX
Mifare Ultralight/C
Legic Advant
SLE44R35, SLE66Rxx
my-d move
ISO14443A, ISO14443B
Calypso, CEPAS
Moneo
SRI512, SRT512, SRI4K, SRIX4K
ISO15693
EM4033, EM4233, EM4135, ICODE SLI
Inside Picopass
HID iClass, Tag-it
Legic Advant, my-d
HID iCLASS
ISO14443A, ISO14443B, ISO15693
Legic Prime
Legic Advant
ISO14443A, ISO15693
ISO 7810, ISO 7811
AAMVA
125kHz
ART12469
90001
13.56MHz
ART11223
90001
13.56MHz
ART12442
90001
13.56MHz
ART11235
90001
13.56MHz
ART11247
90001
N/A
PN-21073062 70001
Keyboard Emulation*
60001
*Support can be added manually for a card reader if it supports keyboard emulation
mode. The Product and Vendor ID must be supplied to Toshiba so the codes can be
installed to the MFD via USB. Please consult a Toshiba technician for more
information.
Note: If a factory reset is performed on the MFD, these codes will be lost and must be
reinstalled.
Server Requirements
MES Server Requirements
Please ensure the following requirements are met on the server where the MES Framework
will be installed.
System Requirements
A minimum of 384MB of available memory is required for any MES Framework installation.
This is sufficient memory to run the MES solution on 1-4 MFDs. Each additional MFD requires
a further 16MB of memory.
Installation Guide
4
Please refer to the following table to determine the available memory that will be required:
Number of MFDs
Required Memory
1-4
384MB
5
400MB
10
480MB
20
640MB
30
800MB
50
1120MB
75
1520MB
100
1920MB
It should also be taken into consideration what other applications are running on the server and
what other loads are created within the server. It is recommended that the server where the
MES Framework will be installed has a minimum of 4GB of RAM, however this is not
necessary for smaller installations. The MES Framework supports up to 100 MFDs per
installation.
Please note that the MES Framework is not required
to be installed on the same server as Supervisor Net
Software Requirements
The following software is required to be installed on the server where MES Framework will be
installed:
Microsoft .NET Framework 3.5 (will be installed as a part of the MES Framework installation
if it is not already)
Java version 7 or later (it is recommended that you download and install the latest version of
Java)
The Java version installed on the sever must be 32 bit for 32
bit operating systems and 64 bit for 64 bit operating systems
MES Server Ports
The MES server must allow inbound connections on the following ports:
UDP
TCP
41000
41001-41099
The MES Framework installation will automatically open these ports on a Windows firewall.
Supervisor Net Requirements
The MES Framework requires Supervisor Net to license and configure MFDs running the MES
solution. Supervisor Net can be installed on the same server as the MES Framework, or on a
remote server.
The following versions of Supervisor Net are compatible with the MES Framework:
5
Installation Guide
Version 7.2.13 or later
Supervisor Net License
1 x TOS (Toshiba Embedded) Supervisor Net connection license is required per Toshiba MFD.
This license is obtained as a part of the installation and registration of Supervisor Net.
Licenses can be viewed in the Help menu of Supervisor Net Administrator under Registration
Details...
Supervisor Net Server Ports
If the MES Framework and Supervisor Net will not be installed on the same server, the
Supervisor Net server must allow inbound TCP connections on the following ports:
10002 (Terminal Server Port)
8082 (Interface Server Port)
Installation
Before proceeding with the installation, please note the following installation
requirements:
The server requirements detailed earlier in this must be met
The logged in user performing the installation of the MES Framework must have full
administrative rights to the server
Supervisor Net is installed on the network
To begin the installation of the MES Framework, run the MES.exe file.
Select the installation path and proceed to the following screen:
Select the solution that will be installed, then enter the Server Name/IP Address where
Supervisor Net is installed (if the MES Framework will be installed on the same server as
Supervisor Net, the default value of 127.0.0.1 can be used).
Now click Install if the installation path is correct, or Back to make any changes:
Installation Guide
6
If Microsoft .NET Framework 3.5 is not currently installed, the MES Setup Wizard
will prompt to install it. Accept the terms of the license agreement and click Install
to continue. An internet connection is required to download the necessary files
When the installation is complete the following screen is displayed:
Select Run MES Administrator to open the MES Administrator interface, otherwise it can be
opened by double-clicking on the MES Administrator desktop shortcut.
Configuring an MFD for MES
To run the MES solution, the MFD must be configured in the following areas:
In Service Mode at the device
In the TopAccess menu which is accessed by web-browsing to the device's IP address
At the device's touch screen
7
Installation Guide
Please read the following instructions carefully as each step is necessary to successfully run
the MES solution on a Toshiba MFD.
Step 1 - Service Mode Configuration
Some configuration must be performed at the device, in "Service Mode". The instructions for
entering, configuring and exiting Service Mode are below. The configuration options that must
be configured in Service Mode are found below the instructions.
Follow these instructions to enter Service Mode
1. Ensure the MFD is powered off at the main switch
2. Hold the '0' key and the '8' key together while powering on the device and hold for 10
seconds
3. Wait for the device to enter Service Mode, this can take up to 30 seconds
4. When presented with Service Mode authentication, press OK on the touch screen (there is
no need to enter a password)
Follow these instructions to edit a configuration in Service Mode
Each option must be configured individually by entering its unique code:
1. Enter the configuration option's 4 digit code. The code will appear up the top left of the
screen
2. Press the Start button to edit that configuration
3. If the configuration requires text to be entered, a keyboard will be displayed with the current
configuration in the text field. If the configuration should be changed, clear the text field and
enter the new configuration on the keyboard
4. If the configuration requires a numeric value, the current configuration will be displayed twice
on the screen side by side. If the configuration should be changed, enter the new
configuration by using the device's numeric hard keys. The new configuration should be
displayed to the right of the old configuration
5. Press OK to save the configuration
6. To edit the next configuration, follow steps 1-5 again
Follow these instructions to exit Service Mode
1. Press and hold the power On/Off button next to the MFD's touch screen
2. Press the power On/Off button again to start the MFD
Each option that must be configured in Service Mode to run the MES solution on a Toshiba
MFD is detailed in the table below. Use the instructions above as a guideline to making
configuration changes in Service Mode, however there are also specific instructions in the
table below for each option that must be configured. In some cases the default value will be
the same as the value that must be configured for the MES solution, so the configuration may
not need to be changed.
Installation Guide
8
The following configuration is mandatory for the MES solution.
Name/Description
Code
Instructions
Custom Counter
6080
1. Enter code 6080
Enable the Custom
Counter
2. Press the Start button
3. Enter 1 as the configuration using the
hard keys
for scanning
4. Press OK on the touch screen
B&W Scan Weight
6081
1. Enter code 6081
2. Press the Start button
3. Enter subcode 0 (screen will display
"0%")
4. Press the Start button
5. Enter 100 as the configuration using the
hard keys
6. Press OK on the touch screen
Colour Scan Weight
6081
1. Enter code 6081
2. Press the Start button
3. Enter subcode 1 (screen will display
"1%")
4. Press the Start button
5. Enter 100 as the configuration using the
hard keys
6. Press OK on the touch screen
Quota Setting
6086
Enable Quota Setting
menu
1. Enter code 6086
2. Press the Start button
3. Enter 1 as the configuration using the
hard keys
4. Press OK on the touch screen
Embedded Web
Browser
9132
1. Enter code 9132
2. Press the Start button
Enable the MFD's
Embedded Web
Browser for the MES
solution
3. Enter 99 as the configuration using the
hard keys
LDAP Server Attribute 9398
1. Enter code 9398
LDAP field that will be
used to look up a user's
card number
2. Press the Start button
4. Press OK on the touch screen
3. Enter eBMUserCard as the configuration
on the keyboard
4. Press OK on the touch screen
9
Extension Button Text 9955
1. Enter code 9955
The button that returns
the user from the MFD's
native functions menu to
the MES Usage
Summary screen, e.g.
"Return" or "Acct Info"
2. Press the Start button
Installation Guide
3. Enter the desired text on the keyboard,
to a maximum of 10 characters
4. Press OK on the touch screen
Scan to Me
9980
1. Enter code 9980
Enable Scan to Me
functionality
2. Press the Start button
3. Enter 1 as the configuration using the
hard keys
4. Press OK on the touch screen
Delete Print Jobs
8726
1. Enter code 8726
1st of 2 configurations to
allow users to delete
their print jobs at the
MFD
Delete Print Jobs
2. Press the Start button
3. Enter 1 as the configuration using the
hard keys
4. Press OK on the touch screen
9236
1. Enter code 9236
2nd of 2 configurations
to allow users to delete
their print jobs at the
MFD
2. Press the Start button
3. Enter 3 as the configuration using the
hard keys
4. Press OK on the touch screen
Card authentication configuration (if applicable). This manual includes a list of
supported card readers and their corresponding codes.
Name/Description
Code Instructions
Card Reader
3500 1. Enter code 3500
Select the card reader that will
be used for authentication
2. Press the Start button
3. Enter the code for the card reader (use the link
above for a list of supported card readers)
4. Press OK on the touch screen
Card Track
Select the track from which
card data will be read
MES supports track 1 and 2
3501 1. Enter code 3501
2. Press the Start button
3. Do not use the A-F keys on the touch screen,
instead enter either "1" or "2" using the hard keys
for the options below
1 = Track 1
2 = Track 2
4. Press OK on the touch screen
5. Re-enter the code (either "1" or "2")
6. Press OK on the touch screen
To exit Service Mode, press and hold the power On/Off button next to the MFD's touch screen.
Press the power On/Off button again to start the MFD.
Installation Guide
10
Step 2 - Web Interface Configuration
Further configuration changes must now be made, this time through the device's web interface
configuration menu. To access the configuration menu, ensure the device is powered on and
connected to the network, and web-browse to the IP address of the MFD. Log in using the
MFD's administrator credentials, which by default are:
User Name Password
admin
123456
The device's "TopAccess" menu should now be displayed. Please ensure the following
configuration changes are made.
Directory Service
Create a new directory service by clicking Administration >> Maintenance >> Directory
Service >> New as shown below:
Clicking New will display the Directory Service Properties page. The configuration requirements
for this page are detailed below:
11
Installation Guide
Configuration
Value
Directory Service Name A name for the MES LDAP Server
Server IP Address
The IP address of the server where MES Framework is installed
Port Number
41096
Authentication
Simple Bind
Search Base
OU = Primary
User Name
UID=admin,OU=system
Password
secret
Configure the Directory Service Name and the Server IP Address as required. The values in red
above must be configured exactly as they are shown in this table. The remaining options can
be left at the default value.
Click OK to create the new directory service.
Now ensure the newly created Directory Service is selected as the default server, as shown
below:
Installation Guide
12
Embedded Web Browser
The Embedded Web Browser configuration is the address from which the MFD will run the
MES solution. This address can be copied to the clipboard by opening the MES Administrator
interface and right-clicking on the Monitor Embedded for Toshiba solution in the MES
Configuration tab, and selecting Copy UI URL To Clipboard as shown below:
In the Toshiba TopAccess menu, find the EWB menu by clicking Administration >> Setup >>
EWB as shown below:
The address that was copied to the clipboard in MES Administrator can now be pasted into
the Embedded Web Browser Home Page field.
If the MES Framework server address is 192.168.0.1, then the Embedded Web Browser Home
Page configuration would be:
http://192.168.0.1:41001/MonitorToshibaServer/Home.jsp
13
Installation Guide
Click Save to save the Home Page settings.
User Authentication
There are two login prompts that can be configured for authentication at a Toshiba MFD. These
prompts are both native to the Toshiba MFD and cannot be changed, so it is important to
understand exactly how a user can authenticate a Supervisor Net account at these prompts.
By default, the MFD will display the following login prompt:
When authenticating at this prompt using the keyboard, a value must be entered in
the Password field. Therefore when authenticating a Supervisor Net account that
does not have a PIN, a default PIN of '1234' must be entered or the login will fail
The table below details how the default User Name/Password prompt can be used for
authentication with a Supervisor Net account:
Authentication Method
Steps Required
Keyboard - Primary Number with PIN
User Name = Primary Number, Password = PIN
Keyboard - Primary Number with no PIN
User Name = Primary Number, Password = 1234
Keyboard - Primary ID with PIN
User Name = Primary ID, Password = PIN
Keyboard - Primary ID with no PIN
User Name = Primary ID, Password = 1234
Keyboard - External Account with Password
Enter Account and Password
Card - Primary Number/ID with PIN
Present Card and enter PIN when prompted
Card - Primary Number/ID with no PIN
Present Card
Card - External Account with Password
Present Card and enter Password when prompted
Card - Associate Card with External Account Present Card and enter Account and Password
If PIN Code Authentication is enabled (later in this manual), the MFD will display the following
prompt:
Installation Guide
14
When authenticating at this prompt using the keyboard, only the numeric
hard keys on the MFD may be used. If the user's account is alphanumeric,
they must present a card or press the ID/PASSWORD button to display
the default User Name/Password prompt and use the popup keyboard
At this prompt, the user may authenticate using the options detailed in the table below, or
they can press the ID/PASSWORD button to display the default User Name/Password prompt
and authenticate using the available options at that prompt.
The table below details how the PIN prompt can be used for authentication with a Supervisor
Net account.
Authentication Method
Steps Required
Keyboard - Primary Number with PIN
Enter Number and PIN using numeric hard keys
Keyboard - Primary Number with no PIN
Enter Number using numeric hard keys
Keyboard - Primary ID with PIN
Enter ID and PIN using numeric hard keys
Keyboard - Primary ID with no PIN
Enter ID using numeric hard keys
Keyboard - External Account with Password Enter Account Number and Password when prompted
Card - Primary Number/ID with PIN
Present Card and enter PIN when prompted
Card - Primary Number/ID with no PIN
Present Card
Card - External Account with Password
Present Card and enter Password when prompted
Card - Associate Card with External Account Present Card and enter Account and Password
Enabling PIN Code Authentication allows the user to authenticate at either of the available
Toshiba prompts, however it may not be suitable to display the PIN prompt with its numeric
only restriction for keyboard entry, so use the information provided to determine whether both
15
Installation Guide
prompts should be enabled.
The User Authentication configuration is accessed by browsing to the Administration tab, then
selecting the Security tab as shown below:
Configure the following options from top to bottom of the page.
Department Setting
The Department settings should be disabled.
User Authentication Setting
Configure the dropdown menu options exactly as shown in the screenshot above, then click on
the LDAP Server 1 link in the user authentication table to display the LDAP Authentication
Installation Guide
16
window, outlined in red.
For the LDAP Server1 configuration:
Select the Directory Service that was created earlier in this section, in this manual it is
called "MES"
Select the LDAP Server option
Configure the Attribute type of 'User Name' as "cn"
These configuration changes will now be visible in the user authentication table.
Role Based Access Setting
On the same page, scroll down to the Role Based Access Setting options. Set the Role
Based Access using LDAP server to Enable and select the Directory Service that was created
earlier as the LDAP Server. In this manual it is "MES".
PIN Code Authentication Setting
If PIN Code Authentication will be used, ensure it is enabled with the correct Minimum PIN
Code Length configured, then click on the LDAP Server 1 link in the card authentication table
to display the PIN Code Authentication window, outlined in red.
For the LDAP Server1 configuration:
Select the Directory Service that was created earlier in this section, in this manual it is
called "MES"
Select the LDAP Server option
Configure the Attribute type of 'User Name' as "cn", and the Attribute type of "PIN" as
"eBMUserPIN"
17
Installation Guide
These configuration changes will now be visible in the card authentication table.
Card Authentication Setting
Configure these settings for card authentication (if applicable).
Click on the LDAP Server 1 link in the card authentication table to display the LDAP
Authentication window, outlined in red.
For the LDAP Server1 configuration:
Select the Directory Service that was created earlier in this section, in this manual it is
called "MES"
Select the LDAP Server option
Configure the Attribute type of 'User Name' as "cn"
These configuration changes will now be visible in the card authentication table.
Email Authentication
Email Authentication should be disabled.
Email Address Setting
On the same page, scroll down to the Email Address Setting options and configure them as
shown below:
Installation Guide
18
These settings must be configured exactly as shown in the screenshot above, except
the Domain Name which should be configured with the domain name for the site.
The remaining settings in the Security tab can be left disabled. Click Save at the top of the
page to save the settings.
Print Data Converter
A Print Data Converter script (written by Toshiba) must be imported to the MFD. This is a
necessary step to ensure any print jobs released to the MFD through the Monitor Print system
do not have any restrictions applied to them by the MFD itself. The Print Data Converter.xml
file should be supplied with the MES.exe file used for the MES Framework installation.
To import the Print Data Converter script, browse to Administration >> Setup >> Print Data
Converter and browse to select the Print Data Converter.xml file, then click Import as shown
below:
The Print Data Converter.xml file should be listed in the table as shown below:
19
Installation Guide
Ensure the Print Data Converter is set to "Enable", then click Save to apply the changes.
Step 3 - Connect the MFD to MES
The last step is to log in at the MFD and connect it to MES. Once connected, the MFD will be
displayed in the MFD/Service Status tab in MES Administrator, and the terminal record that
will be created in Supervisor Net can be given a name.
The configuration made in the User Authentication section will determine the prompt that is
displayed on the MFD. This section contains information about the various authentication
options that are available to the user at the Toshiba login prompts.
To connect the MFD to MES, log in using a valid Supervisor Net account, e.g. the "007"
Technician Account. Remember if PIN Code Authentication is disabled and a User Name and
Password must be entered, the default PIN of 1234 must be entered in the password field
when authenticating an account with no PIN configured.
This will connect the MFD to the MES server, then the Terminal Naming screen should be
displayed:
Installation Guide
20
The name entered here will be the name of the terminal record created in Supervisor Net. It is
recommended that this be the model or location of the MFD, or something unique to identify
the MFD easily. To enter text, tap on the text field to display the popup keyboard. Press OK
to proceed.
When the device has finished receiving its configuration from the MES Framework, the
following page should be displayed:
This is an important page to be aware of in the MES solution for Toshiba. This page would
usually display the login prompt, however because authentication occurs at the native Toshiba
login prompt, this page should not display the Supervisor Net login prompt. The message
displayed above is pre-configured in the Themes tab of the MFD Configuration menu in MES
Administrator and can be changed. It has been configured this way because this page must
be displayed briefly after a user logs in, and can be displayed in certain scenarios such as a
failed authentication. If this page is left blank, it will not be obvious to a user how to return to
the Toshiba login page. It is recommended that this text includes a message instructing users
21
Installation Guide
how to log out, like the one above. It may also be useful to configure a message explaining
how the device's native functions can be accessed by using the function hard keys.
To return to the Toshiba login page, press the ACCESS key on the MFD.
What's Next
The MFD is now running the MES solution and has received its configuration from Supervisor
Net. Proceed to the Administrator Guide on the next page.
Installation Guide
22
Administrator Guide
The following topics are covered in this section:
Admin tools and tips including recommended security measures
Supervisor Net configuration information
Using the MES Administrator interface
How to upgrade MES Framework
Tools & Tips
Security Measures
It is recommended that certain steps are taken to ensure each MFD is secure so users are
unable to bypass the Monitor Embedded solution.
Change the Admin Password
The MFD's admin password should be changed from the default of '123456'. To do this, browse
to the MFD's TopAccess menu using its IP Address and click on the User Management tab. In
the list of users, click on the link for the Admin user and type the new password in the
password field, then click Save.
Enable Filtering
It is essential that filtering is enabled on the MFD to restrict from where users can print to the
device. An IP Address range or individual MAC Addresses can be configured to allow or deny
printing to the MFD from those devices.
This configuration is set in the device's TopAccess menu by browsing to Administration >>
Setup >> Network and clicking on the Filtering link as shown below:
To configure an IP Address range or MAC Address, click on the Filtering button:
23
Administrator Guide
That will pop up a window where the configuration can be set. Ensure the Enable IP Filtering
and/or Enable MAC Address Filtering options are enabled as required.
Once the Filtering configuration has been set, hit OK to return to the Network page,
then hit Save to apply the changes.
Secure Cabling
Ensure that the power and network cables are securely connected to the MFD. Ideally a user
would not be able to pull the network cable or power off the device during a session, however
the MES solution will record any usage of the MFD in this situation.
Energy Save
There are various energy save configuration options in the Toshiba MFD's TopAccess menu.
These options are found in the Setup tab of the Administration menu and are explained below.
Scroll down to find the Energy Save settings, which are explained below:
Auto Clear
Administrator Guide
24
This is the session timeout setting that will log a user out of their session and back to the
login page. The user will automatically be logged out if the session remains idle for the
configured length of time. This setting must be configured instead of the Supervisor Net
session duration that is configured in the terminal setup record as the MES solution for
Toshiba solution cannot use the session duration configuration.
Auto Power Save
The length of time the device can remain idle before power save mode is enabled. This will
display a black screen that advises the user the device is in power save mode. The user must
press Start or the Energy Saver button to display the login page again.
Sleep/Auto Shut Off
The length of time the device can remain idle before the device goes to sleep and displays a
black screen. The user must press the Energy Saver button to display the login page again.
Super Sleep
Enable/disable the device's deep sleep mode.
Click Save at the top of the page to save the changes.
MFD Counters
To view the total counts for the native functions and page sizes that can be used on the MFD,
browse to the MFD's TopAccess menu and click on the Counter tab as shown below:
Supervisor Net Configuration
When a Toshiba MFD is connected to the MES Framework for the first time, a unique
Supervisor Net terminal record is automatically created for that MFD. By default, these records
are configured to use the "Toshiba Embedded" terminal setup record. To edit the Toshiba
Embedded terminal setup record, go to the Supervisor Net Terminal Setup Database and
locate the record and double click on it.
In the Pricing Model tab, the configuration for the default pricing model will be Embedded
Metric, as shown below. This is correct for any site using metric paper sizing, however if the
site uses imperial paper sizing, this should be changed by clicking Find and selecting the
Embedded US/Imperial pricing model. The embedded metric/imperial pricing models contain
pricing for copying, scanning and faxing.
25
Administrator Guide
In the same Toshiba Embedded terminal setup record, click on the Card Reader tab and
check the following configuration options:
The Swipe Prompt must be enabled but left blank and Enable
Keyboard Entry must be disabled. This is the default configuration for
the Toshiba Embedded terminal setup and should not be changed
Click Save to save any configuration changes that have been made.
To configure the pricing for the native functions of the MFD, go to the Pricing Model database
and edit the pricing model that has was selected in the Toshiba Embedded terminal setup
record (Embedded Metric or Embedded US/Imperial). In the Variable Rates tab, set the prices
that will be charged for each size and colour for the MFD's native functions.
Administrator Guide
26
In the example below, the Embedded Metric pricing model is being edited. All paper sizes
should have a "Count Price" configured, this value can bet set to zero if there is no charge for
that paper size. Edit a particular paper size's count price by double clicking on that row.
Click Save to save the configuration changes.
When a configuration change is made in Supervisor Net or MES Administrator that
must be applied to an MFD running the MES solution, the affected MFDs must
reconnect to the MES Framework to receive their new configuration. To do this, select
the MFD(s) in the MFD/Service Status tab in MES Administrator, then right-click and
select Restart Selected.
Using MES Administrator
MES Administrator is the user interface that contains all of the MES Framework configuration.
It can be accessed using the desktop shortcut that is created during the MES Framework
installation, from the Start Menu, or from the MES Framework installation directory.
This section contains all of the configuration options within MES Administrator and explains
how they can be used.
Below is an overview of the information and configuration options found in MES Administrator:
MES Service Configuration & Control
MES Framework port configuration, MES logging verbosity and Supervisor Net Server
27
Administrator Guide
configuration, stop/start MES service.
SMTP Setup
Configure email settings for outgoing email from MFDs.
Embedded Solution(s)
Add one or more Monitor Embedded Solutions to the MES Framework.
MFD Configuration & Control
Create and edit multiple configuration templates and assign them to one or more MFDs,
restart MFD connection to MES server.
Role Based Access Control
Restrict functionality available to different user groups.
Product Information & Logging
MES Framework version number and view simple MES Administrator logging.
MES Configuration tab
The Main/Configuration tab contains the global MES settings. Any changes to the settings in
this tab require the MES service to be restarted before the changes will take effect.
MES Service Configuration
Base System Port
The port number from which all ports of the MES Framework are based, including Tomcat and
MFD connection ports. If the base port number is set to the default of 41000 then
communication will occur on ports 41001 through 41099, therefore the firewall should be
opened to allow communication on these ports.
If the MES service is running when this port is configuration is changed, the service will
automatically be restarted.
Please read the MES Server Ports section of this manual for information about configuring a
firewall for the MES Framework.
MFD List Update Time
The frequency in milliseconds that the MES updates the list of MFDs running the MES
solution.
MES Logging Verbosity
The MES logging verbosity is the level at which the MES service records its internal logging.
Tomcat Logging Verbosity
The Tomcat logging verbosity is the level at which the servlets log information via UDP
messages. For diagnostic purposes this should be set to debug.
Administrator Guide
28
UDP Logging Verbosity
The UDP logging verbosity is the level at which logging will be written to the MES service logs.
For diagnostic purposes this should be set to debug.
Tomcat Shutdown Time
The time in seconds before the Tomcat is forcibly shutdown (terminated) by the MES
Framework.
MFD Session Shutdown Time
The time in seconds that an MFD has been idle before the MES Framework will remove the
MFD from the active devices list. The next communication from the device will start a new
"session".
This does not affect what the user will see on the device or how quickly an account will be
authenticated.
Supervisor Net Host/IP
The host name or IP address of the server where Supervisor Net is installed.
Supervisor Net Terminal Server Port
The Terminal Server Port that is configured in the Supervisor Net Settings in Supervisor Net
Administrator. This should be left at the default value of 10002.
Supervisor Net Interface Server Port
The Interface (SOAP) Server Port that is configured in the Supervisor Net Settings in
Supervisor Net Administrator. This should be left at the default value of 8082.
HTTP Timeout Value
The time in seconds before an HTTP request times out and is therefore abandoned.
SMTP Setup
MES SMTP Configuration is not applicable to the Toshiba solution. Scan to Email must be
configured on the MFD itself.
Embedded Solutions
Add Solution
Click to install an embedded solution to the MES Framework.
Solution Menu
One or more of Monitor's embedded solutions can be installed and running on the same MES
Framework installation. When a solution is installed it is added to the list of installed solutions
as shown below:
By selecting and right-clicking on the Monitor Embedded for Toshiba solution, the following
29
Administrator Guide
menu options are displayed:
Backup MFD Directory
Backs up to file the directory where the configuration, database and graphics for the solution
are stored.
Restore MFD Archive
Restore from file the directory where the configuration, database and graphics for the solution
are stored.
Copy UI URL To Clipboard
Copies the MES solution UI URL to the clipboard. This URL is configured as the Embedded
Web Browser Home Page on the MFD.
Perform MFD Maintenance
Select a device or devices to view pending jobs, clean databases or remove from the MES
Framework.
Remove Solution
Completely removes the solution and the directory where the configuration, database and
graphics for the solution are stored.
Save
Saves the current MES Service Configuration and SMTP Setup that has been set in the
Configuration tab. The MES service must be restarted for any changes to take effect.
Discard
Discards any changes made to the MES Service Configuration and SMTP Setup in the
Configuration tab.
MFD Configuration tab
The MFD Configuration tab of MES Administrator contains all of the MES Framework
configuration options that can be applied to one or more MFDs. When an MFD is configured to
run Monitor's embedded solution for the first time, a Supervisor Net terminal record is created
automatically and a unique ID is assigned to that record. Each terminal record is displayed in
the MFD Configuration tab and it is here that the MES configuration is applied to each record.
Each aspect of the MFD Configuration tab is detailed in the following section of this manual,
however note below the process for editing and applying a configuration to an MFD:
Administrator Guide
30
1. Select the configuration template that will be applied to the MFD from the drop-down list and
click Edit
2. Click Continue to edit the configuration
3. Make the necessary configuration changes and click Exit then Save to save the
configuration changes
4. To send the new configuration settings to the MFD(s), go to the MFD/Service Status tab in
MES Administrator and select the MFDs to apply the changes to, then right-click and click
Restart Selected
When the MFD(s) have reconnected to the MES server, the configuration changes will have
been successfully applied.
Configuration Selection
The drop-down menu contains the list of all configuration templates. The selected configuration
is the configuration that will be affected when clicking Edit Configuration or Delete
Configuration.
New Configuration
Creates a new configuration template. The initial settings for the new configuration will be
based on the "default" configuration template.
Edit Configuration
Edits the selected configuration template in the drop-down menu.
Delete Configuration
Deletes the selected configuration template in the drop-down menu.
Solution Selection
Determines which solution the MES will display terminal records for in the list of terminal
records below. If All Solutions is ticked then any terminal records that are applicable to the
MES Framework will be displayed in the list. If All Solutions is not selected then only terminal
records associated with the selected Monitor embedded solution in the drop-down menu will
be displayed in the list.
Clicking Refresh will refresh the list of terminals.
In the example below, the Toshiba solution is selected therefore only Toshiba embedded
terminal records will be displayed in the list:
31
Administrator Guide
The list of terminals displays the ID, Name, Setup Type of the terminal records that have been
created in Supervisor Net to allow the connection between the MFD and the MES Framework.
The Configuration field shows the MFD configuration template that has been assigned to that
particular terminal record.
To assign a configuration template to one or many terminal records, select or multi-select the
records from the Terminal Records list and right-click to select Apply Configuration to Selected
. This will apply the configuration that is currently selected in the drop down list to the selected
terminals.
Edit Configuration
Clicking Edit Configuration will firstly display the list of embedded terminal records that have
this configuration assigned to them.
The following options are available:
Exit
Exits the Edit Configuration menu.
Save As
Saves the current configuration to a new configuration template.
Continue
Continue to the Edit Configuration menu to edit the currently selected configuration template.
General tab
Login Options
The action after login. The following options are available:
Normal Login
The Usage Summary page is displayed after login.
Print Release
The Print Release page is displayed after login, all the user's print jobs are listed. If there are
no print jobs to list, the user will be advised of this and then the usage summary page is
displayed.
MFD Functions
The MFD's native functions are displayed after login.
Print Release All
All the user's jobs are released after login if they have sufficient funds to do so. If the user has
Administrator Guide
32
insufficient funds to print all of their jobs they will be notified of this and their jobs will not be
printed. They may still proceed to the print release page to view/print/delete their jobs.
Disable Print Release After Entering MFD Functions
This feature is not applicable to the Toshiba solution.
Single Function Operation
If enabled, the user will automatically be logged out of their session when they have either
finished using the device's native functions, or have released all of their print jobs.
If disabled, when the user has finished using the device's native functions or released all of the
print jobs, the are returned to the MES usage summary screen, and may continue to use the
MFD.
Automatically Release Single Jobs
If enabled, any user with one print job waiting for release will have their print job automatically
printed out when they access the print release page. If the MES "Login Options" is set to Print
Release and this option is enabled, when a user logs in with one print job waiting for release, it
will automatically be printed and the usage page will be displayed reflecting the cost of the
print job.
In either of these scenarios, if the user has more than one print job the print release page will
be displayed as normal.
Single Price/Flat Rate Scan Jobs
If enabled, MES will charge monochrome and colour scan jobs at a flat rate, regardless of the
number of pages scanned.
This requires configuration in Supervisor Net Administrator in the "Embedded" Pricing Model
that is used to charge for native functions on the device. Select the correct pricing model and
click Edit. Then in the Variable Rates tab, scroll down to the first two empty pricing lines and
configure number 29 as the flat rate for black and white, and number 30 as the flat rate for
colour.
An example is below:
Number Name
Code Count Price
29
Flat Rate Scan B&W
0.50
30
Flat Rate Scan Colour
1.00
Regardless of the number of pages scanned there will only be a single charge for the
transaction.
Narration Text for Native Print Jobs
Native print functions such as print from USB or print from network location are recorded in
MES and Supervisor Net as "copy" transactions. Only print jobs sent to the MFD through the
Monitor print system are recorded as "print" transactions in MES and Supervisor Net. This
configuration allows text to be configured that will be recorded against the transaction in
Supervisor Net, in the narration field of the transaction, to identify it as a native print
transaction rather than a native copy transaction.
MFD Functions Button Text
This option is not applicable to the Toshiba solution.
33
Administrator Guide
Usage Screen Button Text
The text for the button that returns the user to the MES usage summary screen.
Password Entry Text
The text for the prompt when a user is entering an external account and password for
authentication.
Time Before MFD is 'Dirty' (mins)
When MES communication with an MFD fails, MES will continue to talk/listen to the MFD for
the configured amount of time to attempt to reestablish the connection. If no communication
occurs within that time period, MES will close the connection with the MFD and the device will
be removed from the list of MFDs in the MFD/Service Status tab in MES Administrator. This
communication failure will usually occur when the device loses power or network connection,
however it can also occur when the device is in its native "sleep" mode.
Time Before Clearing Inactive Jobs (hours)
The amount of time a copy/scan job can remain pending before it is cleared out of the MES
database. This will not remove and pending jobs from the MFD itself, but is a useful tool for
when MES does not receive a job finish notification from the MFD and the user's job remains
pending in MES, preventing them from logging in at another MFD.
Use Uppercase Searching
Forces any user-entered data to uppercase for searching in Supervisor Net, e.g. Secondary
accounts.
Disable Logout With Pending Jobs
When enabled, a user may not log out of their session before their jobs have finished printing/
sending. If they attempt to logout before their jobs have finished, a message is displayed
advising them they must wait.
Allow Login With Paused Jobs
This feature is not applicable to the Toshiba solution.
Automatically Disable Session Timeout
This option must be enabled as the Toshiba solution should ignore the Supervisor Net session
timeout, and instead use the devices own internal session timeout.
Number of Decimal Places
The number of decimal places that are displayed for the user's balance and transaction costs
at the Transaction Summary page.
Separate Page Information
When enabled separates the Colour and Black & White page count and cost at the MES
usage summary screen.
Auto Sense Auto Accept
The terminal will automatically enter Auto Accept mode when it can no longer communicate
with the Supervisor Net server but can still detect a network connection. Auto Accept mode
looks identical to normal terminal operation, and enables the device to be used in the event of
the link to Supervisor Net being broken. As soon as the server is detected again, the terminal
Administrator Guide
34
will exit Auto Accept mode and unload any transactions that have occurred during the outage.
Auto Accept Limit
Specifies the limit each user can spend when the terminal is in Auto Accept mode. The
amount a user spends in multiple sessions is tracked, so the user cannot simply log out and
log back in once they've reached the limit.
Auto Accept Price Code
The price code that will be applied to all transactions while in Auto Accept mode. This is
because the individual user's price code is not known while in Auto Accept mode.
Allow Session Hold
This feature is not applicable to the Toshiba solution and must not be enabled.
Disable A3 Count Halving
This feature is not applicable to the Toshiba solution.
Prompt For Colour Selection
This feature is not applicable to the Toshiba solution and must not be enabled.
Use Highest Price for Counts
When enabled, the user is limited to the number of copies their balance allows if the job was
charged at the highest price set in the associated pricing model.
For example, if an A4 black and white job costs 10c per page, and an A4 colour job costs 50c
per page, with this feature enabled, if the user chooses to make black and white copies, they
will only be able to make the number of copies their balance allows if it was charged at the
colour price, as this is the higher price.
This is a safety measure for sites that do not want to allow the possibility of a user's account
going into negative.
Prompt for Print Release ID
Prompts the user to enter the print job owner to retrieve print jobs for that user. The print job
owner is the name associated with a print job based on the user that is logged in to the
workstation from which the print job was printed.
Print Release ID Prompt
The prompt that is displayed to the user when Prompt For Print Release ID is enabled. It is
configurable to a maximum of 40 characters.
Card Setup tab
The configuration options found in the Card Setup tab are explained below.
Card Track
The MES solution will interpret data differently depending on which magnetic track is being
used. This setting must be changed to match the track being used by the magnetic card
reader. The options are either Track 1 or Track 2.
35
Administrator Guide
Track 1 Field
Each track format contains multiple fields of information, you may only want to read the
information from one of the fields on the card.
A typical Track 1 card number would look like:
B4368830104699549^OWNERS NAME^124510167504100000000033900000
Track 1 cards can contain alpha-numeric characters. The different fields of information are
separated by carats ( ^ ). Typically, a site would use the first field of information for
identification purposes.
Track 1 options:
Entire Track 1 Data
The MES solution will read the contents of the entire track
Track 1 FORMAT/PAN
Only the first field of information is read
Track 1 NAME
Only the second field of information is read
Track 1 ADDITIONAL
Only the third field of information is read
Track 2 Field
Each track format contains multiple fields of information, you may only want to read the
information from one of the fields on the card.
A typical Track 2 card number would look like:
4368830104699549=12451016750413390000
Track 2 cards contain only numeric and special characters. They usually have one or two
fields of information, separated by an equals = character.
Track 2 options:
Entire Track 2 Data
The MES solution will read the contents of the entire track
Track 2 PAN
Only the first field of information is read
Track 2 ADDITIONAL
Only the second field of information is read
Administrator Guide
36
Monitor Card Prefix
Any card beginning with this prefix will be considered a Monitor Card.
A site can be configured to only accept Monitor Cards in the terminal setup record. In this
situation, any card swiped which does not begin with this prefix will be rejected.
Allow Card Association
This feature is not applicable to the Toshiba solution.
Use PIN
Toshiba MFDs require a PIN to be entered at login, regardless of whether Use PIN is enabled
or disabled, however to enable the Change PIN button to allow a user to change their PIN at
the MFD, Use PIN must be enabled.
Allow Set No PIN
Toshiba MFDs require a PIN to be entered at login, regardless of whether Use PIN is enabled
or disabled, therefore this option is not applicable to the Toshiba solution.
Disable PIN Change
If enabled users will not be able to change their PIN at the MFD.
Ignore Cards In Session
This feature is not applicable to the Toshiba solution.
Display Card Processing
This feature is not applicable to the Toshiba solution.
Card Prefix 2-4
Defines an additional 3 prefixes for the MES solution to look for when deciding how much of an
offset or number length to use. As an example, a site may want staff cards starting with
600599 to have a length of 10 and an offset of 1, however student cards starting with 4445 to
have a length of 20 and an offset of 4.
Up to 4 number lengths and offsets in total may be defined, including the system wide length
and offset, as defined in Supervisor Net.
Card Offset 2-4
The offset to apply to the cards matching the prefixes 2 - 4.
Card Length 2-4
The card length to process matching the prefixes 2 - 4.
Restrictions tab
This feature is not applicable to the Toshiba solution.
Themes tab
Disable Copy Row in table
Removes the Copy row from view at the usage summary page.
37
Administrator Guide
Disable Print Row in table
Removes the Print row from view at the usage summary page.
Disable Scan Row in table
Removes the Scan row from view at the usage summary page.
Disable Fax Row in table
Removes the Fax row from view at the usage summary page.
Enable Entry Watermarks
This feature is not applicable to the Toshiba solution.
Login Instructions Text Size
The font size of the configured login instructions.
Login Instructions Font Family
The font type of the configured login instructions.
Login Instructions Centred
Centre-aligns the configured login instructions.
Login Instructions Text
Instructions that are displayed at the login page on the MFD.
Site Branding
A site may wish to brand the MES solution with their own logo. The logo will be visible at the
top of the screen to the left of the Monitor logo.
To add a logo, click Browse next to the field that is configured to use the SiteBranding.png
file as shown below:
Browse and select the logo image file that will be used.
Please note that the logo image file that will be used must be:
A 24 bit PNG file
390 x 40 in dimension
Debug tab
Verbosity
The debug Verbosity menu contains a list of possible logging options. The higher in the list an
option is, the more information that is recorded in the logging.
Full debugging information
The maximum amount of diagnostic information is recorded. This includes special debugging
Administrator Guide
38
messages intended for diagnosing unusual conditions requiring input from a Monitor developer.
Messages and above
Records fatal errors, standard errors, warning messages and more verbose messages.
Warnings and above
Records fatal errors, errors and warnings.
Errors and above
Records non fatal (standard) errors and fatal errors.
Fatal errors and above
Only records errors resulting in the MES solution no longer being able to continue.
Debug information OFF
Disables debug logging.
Enable UDP Debug Output
UDP debug output is necessary to enable log messages to be logged at the MES service.
Without this option NO logging information will be written to the MES service logs. It is
suggested that this option is left enabled.
Enable Supervisor Packet Logging
This option allows logging of the Supervisor Net TCP communications per device. This is
useful for diagnostics but in most cases will never be enabled. It is suggested that this option
is left disabled.
Exit
Exits the Edit Configuration menu. If no changes have been made then it will exit at the first
click. If configuration changes have been made a window is displayed with the option to save
or discard the changes.
To apply any changes made, the MFD(s) must be restarted in MES Administrator in the MFD/
Service Status tab by right-clicking on the device(s) and clicking Restart Selected.
MFD/Service Status tab
MES Service Status
Restart, start and stop the MES service. This will affect any MFDs connected to the MES
server.
39
Administrator Guide
MFD List
Terminal ID
The Supervisor Net terminal ID that has been assigned to the MFD.
Terminal Name
The name of the Supervisor Net terminal record that is associated with the MFD.
MFD Unique ID #
The ID of the MFD which includes the model number of the device.
MFD IP Address
The IP address of the MFD.
MFD Status
- Connected to Supervisor Net with a valid terminal ID
- Connecting to Supervisor Net
- Out of Service; invalid terminal ID or cannot connect to Supervisor Net
- A user is in session on this device
Product
The name of the Monitor Embedded Solution controlling the device.
Configuration
The MFD configuration that has been assigned to the device in the MFD Configuration tab of
MES Administrator. The default setting is "Default".
Right-Click Menu
Access the following menu by right-clicking on one or more MFDs listed in the MFD/Service
Status tab:
Administrator Guide
40
Restart Selected
Restarts the selected MFD's connection to the MES server. This is necessary to receive any
new configuration made in MES Administrator.
Clear Selected Terminal IDs
Removes the assigned terminal ID(s) from the selected MFD(s) so a new one can be
assigned.
Spy on Device
Opens a window to view but not control the MFD's touch screen.
Simulate Card Data
This option is not applicable to the Toshiba solution.
Role Based Access Control tab
This feature allows an Administrator to restrict which of the device's native functionality is
available to different user groups, based on the Supervisor Net price code that is assigned to
each group. Each option can be set to true or false to enable or disable that particular function
for the user group.
To configure a price code group's Role Based Access Control (RBAC) settings, select the
price code and double-click on an item to change its value to true/false. Hover over a
configuration option for an explanation of that function.
The options found in the RBAC tab only apply to the native functions of the MFD.
They do not affect the release of print jobs at the MFD via the Monitor Print system
MES Administrator Logging tab
Contains basic MES Administrator logging. Full logging is recorded in the MES Framework log
files found in the Monitor Business Machines\MES\home\logs directory.
Go to the MES Framework Logging section of this manual or more information regarding MES
Framework log files.
Product Information tab
The Product Information tab contains the MES Framework version number and information
regarding the minimum required version of Supervisor Net.
MES Framework Logging
The MES Framework log files are located in the MES\home\logs directory. The default location
of this folder is C:\Program Files (x86)\Monitor Business Machines\MES\home\logs. There are
two types of MES logging, these are explained below.
MES Service Log
Logging for any activity in the MES service, including information that is sent to and received
41
Administrator Guide
from an MFD. This log contains information used for diagnosing any issues that may arise.
The MES Service Log creates a folder for each day, and within that folder the log is separated
into hourly logs.
MES Administrator Log
Logging for activity within the MES Administrator interface only. There is one MES
Administrator log for each day.
Please note that to ensure diagnosis can be performed, full
debug logging must be enabled in the Debug tab of the MFD
Configuration found in the MES Administrator interface
Upgrading MES Framework
To upgrade the MES Framework simply run the installation package, the process will take
less than a minute. The MES Administrator window will automatically close (if currently open)
and the MES service will be stopped to perform the upgrade, then restarted when it is
complete. Once the installation is complete there is no further action required.
Administrator Guide
42
User Guide
The following topics are covered in this section:
How to use Monitor's embedded solution
What configuration changes can be made in MES and Supervisor Net so that each step of
the user experience can meet a site's requirements
Login
To log in at the MFD, the user may:
Present their card and enter their PIN
Press the User Name button to display the popup keyboard and enter their ID, and then
their PIN by pressing the Password button
Toshiba MFDs require a PIN to be entered at login. If the user does not have a
PIN configured in Supervisor Net, they must enter the default PIN number 1234
The Monitor Embedded Solution for Toshiba supports the following authentication methods:
Authentication Method Description
Primary Number
By default the MES solution will authenticate against a user's
Primary Number in Supervisor Net. There is no configuration
required for this authentication method
Primary ID
The MES solution can be configured to authenticate against a
user's Primary ID instead of their Primary Number. The
configuration Use Primary ID for Login is found in the General tab
of the MFD Configuration menu in MES Administrator
In the example below, the user "001" is logging in using the touch screen keyboard:
43
User Guide
The LDAP field in the screenshot above relates to the Directory Service
Name that was configured earlier in this manual with the name "MES".
This Directory Service must be selected when logging into the MFD
The following page will be displayed briefly after a user logs in:
By default this page is blank - the message displayed above is pre-configured in the Themes
tab of the MFD Configuration menu in MES Administrator and can be changed. The MES
solution must display this page briefly after logging in, and this page will also be displayed
after a user has been advised they have insufficient funds to log in. If this page is left blank
with no configured message, it will not be obvious to a user how to return to the Toshiba login
page. It is recommended that the message is left as configured above.
User Guide
44
Enter Department
If the user is configured to charge their transaction to a department or client code, the following
page will be displayed after login:
1. Search by Name or Number
Allows the user to search for the department or client codes they have permission to use, by
name or number. This feature is enabled in Supervisor Net Administrator by checking Allow
Search in the Secondary tab of the terminal setup record associated with the MFD.
2. Recently used codes
Allows the user to select the department or client code from a list of recently used codes. This
feature is enabled in Supervisor Net Administrator by checking Review Entries in the
Secondary tab of the terminal setup record associated with the MFD.
3. Secondary entry prompt
The prompt that is displayed to the user to enter the department or client code that will be
used in that session. This prompt is configured in Supervisor Net Administrator in the
Secondary tab of the terminal setup record associated with the MFD.
Usage Screen
By default, the first page the user will see after a successful login is the MES Usage Screen,
shown below:
45
User Guide
1. Print Release
Retrieves the user's print jobs that are ready for release and displays them in a list. To
successfully display print jobs and print to the MFD, the print queue must be configured in the
MFD's Supervisor Net Terminal Record in the Print Release tab.
Refer to the Print Release section for more information on releasing print jobs in MES.
2. Change PIN
The user can change their PIN by entering their current PIN and then setting a new PIN.
3. List of functions
This table displays the number of pages and cost of the functions used in the user's current
session. The Copy, Print, Scan and Fax rows can each be enabled and disabled so that one,
some or all of the functions are displayed in this table. This configuration is found in the
Themes tab of the MFD Configuration menu in MES Administrator.
4. Page & Cost Information
This table can be configured to separate the monochrome and colour pages that have been
charged to the user. In the example above, the Separate Page Information option has been
disabled in the General tab of the MFD Configuration menu in MES Administrator. If this option
is enabled, the page and cost information is separated into monochrome and colour amounts.
Access MFD Functions
To access the MFD's native functions the user simply presses the MFD's hard key for the
function they wish to use e.g. Copy.
Print Release
A user can access their print jobs by pressing the Print Release button after login, or the MES
solution can be configured to display the Print Release page immediately after login.
User Guide
46
To retrieve and display print jobs for release at the MFD, the Supervisor Net terminal record
that is created for each MFD must be configured with the correct print queue in the Print
Release tab.
The Print Release page is explained below:
1. Select All
Selects all print jobs in the list.
2. Select None
Unselects any selected print jobs in the list.
3. Usage Screen
Returns the user to the Usage Screen.
4. Previous/Next Page
If the user has more print jobs ready for release than can fit on one page, they can move to the
previous/next page by pressing these buttons.
5. Delete selected jobs
Deletes the selected print jobs. If no jobs are selected, the user is prompted to confirm they
wish to delete all jobs.
6. Print selected jobs
Prints the selected print jobs. If no jobs are selected, the user is prompted to confirm they
wish to print all jobs.
47
User Guide
7. Total cost of selected jobs
The cost of any selected print jobs is displayed here.
Access MFD Functions
To access the MFD's native functions the user simply presses the MFD's hard key for the
function they wish to use e.g. Copy.
Logout
To log out of the MFD and return to the Toshiba login page, the user may:
Press the ACCESS button on the MFD and select Yes to log out
Press the FC (Function Clear) button on the MFD twice and select Yes to log out
To log out of the MFD's native functions menu and return to the MES usage screen, the user
may:
Press the MENU button on the MFD, and selecting the small Usage Scrn button located
along the top of the MFD's touch screen (the text for this button will be different if it was
configured differently in the MFD Configuration section of this manual)
User Guide
48
Monitor Business Machines Ltd.
31a Normanby Road,
Mt Eden,
Auckland 1024,
New Zealand.
Phone: +64 9 623 5000
Web: www.monitorbm.com
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising