Model H15 H-Type Power Conditioner
Model H15
H-Type
Power Conditioner
990-2217 Copyright © 2005 American Power Conversion
All rights reserved. The APC AV logo is a registered trademark
of American Power Conversion. All other trademarks are
the property of their respective owners.
Safety Information
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8,
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15.
Read this manual - Read all of the safety and operating instructions before installing
and operating this device.
Keep this manual - Retain this manual, and all of the safety information that came
with this device.
Warnings - Comply with all warnings presented in this manual, as well as any found
on the device.
Follow Instructions - Follow all operating and use instruction.
Cleaning - Unplug this device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a soft damp cloth for cleaning.
Note: A product that is meant for uninterrupted service and for some specific reason,
such as the possibility of the loss of an authorization code for a cable TV converter, is
not intended to be unplugged by the user for cleaning or any other purpose, may
exclude the reference to unplugging this device.
Water and Moisture - Do not use this product near any source of water, or in an
environment where the relative humidity may exceed 95% (non-condensing).
Placement - Do not install this device on any unsteady surface. Do not install this
device on any heat source.
Ventilation - Do not install this device in an area where the vents provided for cooling
purposes, may become obstructed.
Power - Ensure this device is connected to a properly grounded AC power source.
Further ensure the device is plugged into a source providing the required 120 Vac. Do
not use a plug adapter which defeats the ground pin of the AC plug.
Polarization - This device has a polarized AC line plug having one blade wider than
the other. This plug will only fit into the wall outlet in one orientation. This is a safety
feature. Do not remove the round grounding pin, or use an adapter that defeats this
safety feature.
Power Cord - Ensure power cords are routed in a manner that will preclude them
being pinched, frayed, or stepped on. After connecting other devices to this device, do
not push the rear of the device up against any surface (wall or shelving unit), as this
may create an undesired bend in the power cords which may break the wire strands of
the cord.
Antenna Grounding - Although this device provides protection against electrical
surges, when connecting an outside antenna or cable system to devices connected to
this device, ensure the antenna or cable system is grounded so as to provide additional
protection against voltage surges and static charges in accordance with Section 810 of
the National Electric Code, ANSI/NFPA No.70 (see illustration - next page).
Other Grounding - This device provides a grounding lug at the rear panel for
grounding the device to an external Transient Voltage Surge Suppression (TVSS)
device. Ensure this connection is made in accordance with the instructions provided by
the TVSS device.
Lightning - This device employs Metal Oxide Varisters (MOVs), and other circuitry to
protect against lightning and other sources of voltage surges and sags. It is not
necessary to turn this device or the devices connected to this device, off during a
lighting storm.
Power Lines - Do not locate outside antenna systems near overhead power lines, or
other electric light or power circuits, or where it may fall or otherwise come in contact
with these power sources. Do not allow the ladder being used, or the antenna itself to
come into contact with these power sources, and such contact may be fatal.
i
Safety Information (continued)
16. Overloading - Do not overload the wall outlet where this device is being connected.
Do not overload this device. Ensure the total load to this device does not exceed that
which is listed in the Specifications section of this manual.
17. Openings - Do not push any object into the vents provided for cooling, as such an
object may come into contact with high-voltage components and cause injury, death, or
damage to the device. Do not allow liquids to enter any opening in this device.
18. Servicing - There are no user-serviceable components within this device. Removal of
any cover from this device may present a shock hazard, and/or void the warranty.
19. Damage Requiring Service - If any type of damage occurs to this device,
immediately disconnect it from the wall outlet. Do not use the Power switch or line cord
into the rear of the device to disconnect power. Notify APC Technical Support or
Customer Service at once.
20. Replacement Parts - There are no components within this device that can or should
be removed/replaced unless it is by an APC-qualified technician.
21. Periodic Inspection - Inspect the line cords. telephone/data cords, or DSS/Cable TV
coaxial cables connected to this device to ensure they remain fully pushed in or
attached.
EXAMPLE OF ANTENNA GROUNDING AS PER NATIONAL ELECTRIC CODE (nec)
Ground
Clamp
Antenna Lead In Wire
Antenna Discharge Unit
Grounding Conductors
Ground Clamps
Electric Service
Equipment
ii
Power Service Grounding
Electrode System
Protect Your Investment
Thank you for selecting APC's Model H15 Power Conditioner. At APC, we know
you have made an intelligent choice sure to reward you for many years. To ensure
you receive all the benefits and protection that accompany your purchase, please
take a few minutes to fill out and mail the enclosed Warranty Registration Card, or
complete the online form at www.apc.com.
Note: Under California law, failure to register your purchase may not exclude you
from provisions of the Warranty and Equipment
Protection Policy.
Benefits of warranty registration are outlined below.
Registration
Verification
By registering your
purchase now,
confirms your right
to maximum
protection under the
terms and conditions
of the Warranty, and
Equipment Protection Policy.
By registering your
purchase now, it
guarantees you will
receive all the
information and
special offers you
qualify for as the
owner of this
product.
Confirmation
By registering your
purchase now, you
have a way to
confirm yourself as
the owner of the
product in the event
of fire, theft or loss.
Safety Symbols
This “bolt of lightning”
indicates uninsulated
material within your unit
may cause an electrical
shock. For the safety of
everyone in your home,
please do not remove the
product cover.
!
This “exclamation point”
calls attention to features
for which you should
read about in this Manual
to prevent operating and
maintenance problems.
Warnings, Cautions and Notes
Warnings
Warnings provide
information about a
procedure which, if
not done exactly as
stated, may result in
injury or death.
Cautions
Cautions provide
information about a
procedure which, if
not done exactly as
stated, may result in
equipment damage.
iii
Notes
Notes provide
information which we
feel is essential to
highlight.
iv
Table of Contents
Safety Information i
Protect Your Investment iii
Introduction 1
Proven Expertise…Proven Reliability 1
Safety Precautions 2
Package Contents 2
Unit Power Capacity 2
Features 2
Automatic Voltage Regulation (AVR) 2
Surge Protection 3
Isolated Noise Filter Banks (INFB) 3
DC Trigger 3
Sequenced Turn ON/OFF 3
LCD Display and Unit Customization 4
Overload 4
Removable Support Feet 4
Front Panel Controls and Indicators 5
Rear Panel Connectors and Circuit Breaker 7
Installation 11
Making Connections 11
Applying Power 12
Setting Up the H15 12
Using the SELECT Push Button 15
v
Specifications 17
Troubleshooting 19
Unit will not turn on. 19
The overload LED is lit. 19
“Wiring OK Indicator” LED is not illuminated. 20
The Line Boost and Line Trim LEDs are flashing. 20
APC Technical Support 20
vi
Introduction
Congratulations on your purchase of APC’s H15 Power Conditioner (Figure 1). This unit will protect your high performance audio and video (AV)
system from damaging power surges, spikes and lightning. Protection is
guaranteed. Isolated noise filter banks and Automatic Voltage Regulation
(AVR) will eliminate power as a source of audio and video signal degradation. Data-line surge protection jacks will stop surges traveling over phone
lines. Digital Satellite System, Cable Modem, and CATV Coaxial Cable
lines are equally protected. With APC’s H15 Power conditioner, you can
enjoy your home theater experience with the peace of mind that performance is optimized and protection is guaranteed.
Figure 1. H15 Power Conditioner (Front View)
Proven Expertise…Proven Reliability
From corporate data centers to home offices, APC is regarded as an innovator, designer and manufacturer of high-quality power protection solutions. With a proven reputation for Legendary Reliability , leading
companies depend on APC every day to protect and support many of the
most critical networks in the world, including those at Microsoft, Toyota
Motor Sales, Inc., and IBM. Over the last 20 years, APC has been a pioneer
in the development of new power protection technologies that have
resulted in countless industry awards, design patents and an installed-base
numbering in the tens of millions of units. Multiple R&D centers, along
with APC-owned and controlled factories ensure APC solutions are the
safest, most advanced and reliable products available. When you buy APC,
you buy “peace of mind”.
TM
-1-
Safety Precautions
Please ensure you have read and understand all of the safety information
located at the front of this manual. If you have any questions about the
safety information, or are concerned that your home may not be properly
wired for this equipment, please contact APC Technical Support or a qualified and licensed electrician.
Package Contents
Your H15 Power Conditioner package includes the following:
• 1 Power Conditioner
• 1 Input Power Cord
• 2 Coaxial cables
• 1 Telephone cable
• 2 Rack-mount ears (used with a shelf and intended to hold the unit in
place, not to support its full weight)
• 1 User manual
• 1 Equipment Protection Policy Sheet
• 1 Warranty Registration Card
If any items are missing, please contact APC Customer Service.
Unit Power Capacity
The H15 Power Conditioner is rated for 1440 Watts (continuous). It has
been designed, however, to support component inrush currents that are
much higher than its continuous power rating. The H15 is capable of supplying the dynamic peak current draws required by any component
designed to work on a 15 amp circuit. Despite their nameplate power ratings, high performance AV equipment draw much less than their listed
power ratings. The H15 can inform the user how much of the power capacity is available as equipment is connected to the unit
Features
Automatic Voltage Regulation (AVR)
The H15 is unique in that it provides AVR, which is engaged to correct low
and high voltage conditions. In doing so, all equipment connected to the
H15 are protected against these undesired voltage fluctuations, thus, prolonging the life of the equipment.
-2-
Surge Protection
The H15 Power Conditioner provides a high level of surge protection for
the voltage going into the unit, thus protecting the devices connected to the
unit. Additionally, surge protected coax/radio frequency (RF) connectors
are protected against surges traveling over coaxial lines to protect your digital satellite system (DSS), CATV box, or cable modem. Similarly, the telephone line surge protection feature provides a protected splitter to allow
output to a phone, modem, fax, digital video recorder (DVR), WebTV system, or pay-per-view cable TV function.
Isolated Noise Filter Banks (INFB)
The H15 also provides INFB technology to eliminate electromagnetic and
radio frequency interference that can negatively impact sound and video
quality.
DC Trigger
This feature works only with receivers that have DC triggering capabilities.
For more information on how this works, or to find out if your system has
this capability, please refer to the user’s manual for your receiver.
CAUTION: When connecting to the DC Trigger jacks, connect the source
of the DC trigger to the IN jack. The OUT jack should be used only as a
pass-through. The DC Trigger signal can be short circuited if the input
and output cables are reversed. The maximum input voltage for the DC
Trigger is 30VDC. Do not apply an AC voltage to the DC trigger jacks.
Failure to comply with this statement may result in equipment damage.
Sequenced Turn ON/OFF
Ensures that connected equipment is powered up or down in the proper
order and with the right amount of delay between the stages. This feature
helps you to eliminate any “popping” sounds coming from your speakers
when you turn on your system. It allows you to program a delay into the
sequence between 0 and 12 seconds. Please refer to the user’s manual of
your amplifier or receiver for more information on how much delay is
required.
-3-
LCD Display and Unit Customization
The LCD displays important information including voltage in (line voltage) and voltage out, frequency, and load. Additionally, the LCD is used to
program features such as the delay or dimmer settings. For convenience, all
information provided in the display can be set to English, French, or Spanish.
Overload
The overload feature is designed to proactively notify the user if the unit
and corresponding circuit are overloaded.
Removable Support Feet
Feet can be unscrewed and removed to save space when rack mounting.
-4-
Front Panel Controls and Indicators
The front panel controls and indicators for the H15 Power Conditioner are
detailed in Figure 2. Each numbered callout refers to the numbered description found immediately below the picture.
1
2
12
3
11
4
9 8
10
5
6
7
Figure 2. H15 Front Panel Controls and Indicators
1
Wiring OK Status Indicator
When lit, the receptacle into which the H15 is plugged is properly wired. If not lit, one of three wiring problems exists in the
building wiring circuit: missing ground, overloaded neutral, or
reversed polarity. An electrician should be consulted to resolve
the problem.
2
Line OK Status Indicator
When lit, input voltage from the utility is within acceptable
range. If not lit, input voltage from the utility is too far out of
the acceptable range for the H10 and it will go into boost or trim
mode to compensate for the low or high incoming line voltage.
3
Filtering Status Indicator
When lit, notifies the user that the EMI/RFI noise reduction circuit is active.
4
Line Boost Status Indicator
When lit, Automatic Voltage Regulation (AVR) is engaged to
correct low input voltage conditions.
5
Switched On Status Indicator
When lit, the power is on at all outlets except those with a programmed delay.
-5-
6
Delayed On Status Indicator
When lit, power is ‘on’ at those outlets.
7
Line Trim Status Indicator
When lit, the Automatic Voltage Regulation (AVR) is engaged
to correct high input voltage conditions.
8
Select Push Button
This push button is used to select various setup functions such
as: Dimmer, AVR Range, Delay Time, Beeper, or Language
(English, French, or Spanish).
9
Backlit LCD Display
Provides status information about the equipment plugged into
the unit, as well as unit status. Information contained in the display can be viewed in English, French, or Spanish. The display
and indicators can also be dimmed (using Dimmer menu), or
can be completely darkened.
Note: The backlit display, as well as the LEDs, can be dimmed
or turned off using the Setup push button and Dimmer function.
10
On/Off switch
Controls power to all 12 outlets. APC recommends the unit be
left ‘on’ at all times.
11
Overload Status Indicator
This indicator will illuminate when the unit is overloaded;
unplug equipment connected to the unit until the indicator is no
longer lit.
12
Setup Push Button
This push button is used to show all information provided in the
backlit LCD display, as well as set up various functions provided by the unit such as: Dimmer, AVR Range, Delay Time,
Beeper, or Language (English, French, or Spanish).
-6-
Rear Panel Connectors and Circuit Breaker
The rear panel connectors for the H15 Power Conditioner are detailed in
Figure 3. Each numbered callout refers to the numbered description found
in the following pages.
1
2
8
3
4
7
5
6
Figure 3. H15 Rear Panel Connectors
Note: All outlets provide surge protection, voltage regulation, and noise
filtering.
-7-
1
AC-Powered Outlets
The H15 Power Conditioner provides for connection of up to
twelve (12) AC-powered devices. The outlets are arranged
according to the type of filtering protection provided for a given
application. These Isolated Noise Filter Banks eliminate electromagnetic and radio frequency interference that can negatively impact sound and video quality. APC recommends you
plug your devices into the outlets as marked, in order to assure
optimum protection for your equipment. The outlets are further
defined in the following:
Digital Filter Outlets provides filtering of the incoming AC
power to protected your most sensitive digital devices (CD,
DVD, DVR, CATV/SAT, Monitor, and AUX (one auxiliary digital device).
Note: Any digital device can be plugged into the digital outlets,
any video device can be plugged into either of the video outlets,
etc. Example, if you have a cable box and a satellite receiver,
but no monitor, you can plug the cable box into the "CATV/
SAT" outlet, and the satellite receiver into the "Monitor" outlet.
Video Filter Outlets provide filtering for your video devices
(TV and VCR).
Analog Filter Outlets provide filtering for your analog-based
equipment (Tuner/AUX and Preamp/Receiver).
High Current Filter Outlets provide filtering for your highcurrent devices (Subwoofer and Amplifier).
2
Surge Protected COAX/RF Connectors
The H15 provides a cable splitter for your CATV system or
Cable Modem. The surge protection feature prevents surges
traveling over Coaxial data lines from damaging the system.
Connect the coaxial cable from the CATV or Cable Modem
provider to the connector marked “IN”, connect other cables
from the connectors marked “OUT” to the device being protected (CATV box or Cable Modem).
-8-
3
System Ground Terminal
The H15 provides for the connection of grounding wires from
all of your equipment to a central terminal lug. This ground
connection eliminates ground loop problems; tie all component
grounds to this screw to break any possible ground loops that
can cause an audible ‘hum’.
4
Circuit Breaker
The H15 also provides a “press-to-reset” circuit breaker. When
this breaker is “tripped” due to an electrical surge or overload,
the device pops out and shuts down output power to the outlets.
To reset the circuit breaker, push it straight inward.
Caution: When resetting the Circuit Breaker, push the button in
quickly, and release the button. Do not hold the button inward.
Failure to comply may result in equipment damage.
5
Input Power Connector
Connect one end of the supplied AC power cord to the H15
Input Power Connector, connect the other end to the AC utility
power source (12 Amp, 120 Vac, 50-60 Hz).
6
DC Trigger jacks
When connected to a component acting as a DC trigger, that
component controls turn on/off of the ‘delayed’ outlet banks.
The H15 also allows that DC signal to pass through to another
connected component.
CAUTION: When connecting to the DC Trigger jacks, connect
the source of the DC trigger to the IN jack. The OUT jack
should be used only as a pass-through. The DC Trigger signal
can be short circuited if the input and output cables are
reversed. The maximum input voltage for the DC Trigger is
30VDC. Do not apply an AC voltage to the DC trigger jacks.
Failure to comply with this statement may result in equipment
damage.
-9-
7
Surge Protected Telephone Jacks
The H15 provides a telephone line splitter with surge protection
to protects components connected via telephone line. Connect
the supplied RJ11 Telephone cable from the wall jack (source)
to the telephone line connector marked “IN”. Connect other
telephone cables to the connectors marked “OUT A” and/or
“OUT B” and then to the equipment to be protected (Telephone,
DVR, DSS, or DSL).
8
Additional Surge Protected COAX/RF Connectors
The H15 also provides a surge protection for your DSS system
or RF Antenna system. The surge protection feature prevents
surges traveling over Coaxial cable from damaging the equipment. Connect the coaxial cable from the DSS or Antenna system to the connector marked “IN”, connect another coaxial
cable from the connector marked “OUT” to the device being
protected (DSS or Antenna).
- 10 -
Installation
The installation of the H15 consists of the following steps:
1. Making Connections
2. Applying Power
3. Setting Up the H15
Making Connections
Note: Whenever the H15 is plugged into a utility AC power source, the
microprocessor is active and the unit monitors the input power (standby
mode).
Prior to connecting equipment to the H15 Power Conditioner, ensure the
unit is functional by connecting the AC Power Cord (provided) at the rear
panel ( 5 , Figure 3). Once power is applied to the unit, the display provides the following messages:
•
•
If the unit was in the ON state before the AC input went off, the unit
will automatically turn on the outlets again when the input power is
restored. The display menu will also be restored.
If the unit was in the STANDBY state before the AC input went off, the
unit will remain in the STANDBY state and there will be no LED or
LCD display.
Note: Due to the unique filtering and surge protection provided by the
H15, APC recommends connecting AV components as noted on the rear
panel of the unit (Figure 3).
Connect your AV components as noted on the rear panel, and as defined in
the section “REAR PANEL CONNECTORS”. To ensure ground loops are
eliminated, thus eliminating an audible hum through your speaker system,
ground all AV components to the Ground System terminal located on the
rear panel of the unit ( 3 , Figure 3).
- 11 -
Applying Power
Apply power to the H15 by pressing the front panel Power Switch ( 9 ,
Figure 1) fully inward, then releasing the switch. Once power is applied to
the unit, the display shown in Figure 4 is illuminated.
Vin
Vout
=
=
121
121
Vac
Vac
Figure 4. Voltage In/Voltage Out Display.
Note: In the display shown in Figure 4, the input and output voltages are
the same. (The actual voltage may vary depending on the power supplied
by your utility.) In this case, both voltages are within acceptable ranges,
thus, the H15 does not have to “clean up” the output voltage.
Setting Up the H15
Using the front panel Setup and Select push buttons ( 12 and 8 in
Figure 1) you can configure various functions provided by the H15 (Dimmer, AVR Range, Delay Time, Beeper, or Language (English, French, or
Spanish)), as defined in the following paragraphs:
Dimmer Function — Allows you to set a brightness level for the Backlit
Display, as well as the LEDs (Off, Dim 3, Dim 2, Dim 1, Normal, Bright 1,
Bright 2, Bright 3). By pressing the Setup push button once, the display
shown in Figure 5 is illuminated. Once the display is shown, repeatedly
pressing the Select push button allows you to set the brightness of the display. Once the Display brightness is at the desired value, press the Setup
push button to store that setting.
SET DIMMER
<Others
?
Yes>
Figure 5. Dimmer Display
- 12 -
AVR Range Function - Allows you to adjust the AVR Range of the H15.
APC recommends the following settings:
• “Wide” if the line voltage in your area is not stable.
• “Narrow” if the line voltage in your area is stable (generally around
120V).
Press the Setup push button until the “SET AVR RANGE ?” menu is displayed as shown in Figure 6. Then press the Select push button to change
the AVR Range setting. After you select the proper AVR Range setting,
press the Setup push button to accept the setting.
SET AVR RANGE
<Others
?
Yes>
Figure 6. AVR Range Display
The AVR Range adjustments have the following value:
• Narrow AVR Range: 102-132 Volts, Regulates to: 120 Volts + 5%.
• Normal AVR Range: 97-139 Volts, Regulates to: 120 Volts + 10%.
• Wide AVR Range: 92 - 145V, Regulates to: 120V + 15%.
Delay Time Function — Allows you to set the delay on/off time for the
sequence delayed outlets. By pressing the Setup push button until the
“SET DELAY TIME ?” menu is displayed (Figure 7). Then press the
Select push button to select the proper delay seconds (0-12 seconds). Press
the Setup push button to store the setting.
SET DELAY TIME
?
<Others
Yes>
Figure 7. Delay Time Display
Beeper Function — Allows you to enable or disable the beeper sound.
Repeatedly press the Setup push button to advance to the “SET
BEEPER ?” menu (Figure 8). Press the Select push button to toggle the
beeper between ON and MUTE. When enabled (OK), a beeping sound is
made each time the Setup or Select push buttons are pressed. When disabled (Mute), the beep is turned off. Press the Setup push button to store
the setting.
- 13 -
SET BEEPER
<Others
?
Yes>
Figure 8. Beeper Display
Language Function — Allows you to select the language for the LCD display. Repeatedly press the Setup push button to advance to the “SET
LANGUAGE” display (Figure 9). Press the Select push button to select the
language — English (Figure 10), French (Figure 11), or Spanish
(Figure 12). Press the Setup push button to store the setting.
SET LANGUAGE
<Others
?
Yes>
Figure 9. Set Language Display
LANGUAGE =
<OK ENGLISH
+->
Figure10. English Select Display
LANGUAGE =
<OK FRANCAIS
+->
Figure 11. French Select Display
LANGUAGE =
<OK ESPANOL
+->
Figure 12. Spanish Select Display
- 14 -
Using the SELECT Push Button
Pressing just the Select push button, allows you to view H15 status information (Power, V out and I out (“I” is the symbol for current), V in and
FREQ, Serial Number and Firmware Version), as defined in the following
paragraphs:
Power — The Power display (Figure 13) displays the power draw (how
much capacity, as a percentage (%), is being used by the currently attached
load).
Power
=
0 VA
0%
Figure 13. Power Display
Vout / Iout — Pressing the Select push button again will cause the H15 to
display the voltage output and the currently attached load in Amps
(Figure 14).
Vout
Iout
=
=
123 Vac
0.0 A
Figure 14. Vout / Iout Display
Vin / Freq — Pressing the Select push button again will cause the H15 to
display the voltage input and frequency (Figure 15).
Vin
=
Freq =
123 Vac
60 Hz
Figure 15. Vin / FREQ Display
- 15 -
Serial Number and Firmware Version Display — Pressing the Select
push button again will cause the H15 to display the Serial Number of the
unit and the current Firmware Version (Figure 16). This information may
be required by APC Technical Support, as well as any Warranty claims or
Equipment Protection Policy claims.
SN: PF0511000123
Version: 0.1B.D
Figure 16. Serial Number and Firmware Version Display
- 16 -
Technical Specifications
The following table contains the specifications for the H15.
Item
Specification
INPUT
Input Voltage Range for Operation
(on utility)
Nominal Voltage
Allowable Input Frequency for
Operation (on utility)
Rated Input Current
Input Circuit Breaker Rating
OUTPUT
Number of Outlets
Output Regulation
Outlet type
Rated VA Capacity
Rated Watt Capacity (continuous)
Rated Output Current
SURGE PROTECTION
Let-Through Voltage Rating
Peak Surge Current (NM + CM)
Data Line Protection Jacks (splitter)
Coax
92V - 144V
120 Vac
47 - 63 Hz
12 Amps
15 Amps
12 (all outlets are surge protected, conditioned, and regulated)
+/- 5%, 10%, 15% for AVR
Range = Narrow/Normal/Wide
NEMA 5-15R
1440VA
1440 Watts
12 Amps
<40 Volts
250KA
Single-line 2-wire phoneline protection for phone, modem, or fax.
5MHz-1GHz Two pairs (one
with splitter)
MISCELLANEOUS
EMI/RFI Attenuation
40-100dB at 100KHz-30MHz
Total Surge Joules
5200 Joules
- 17 -
DC Trigger
Two 3.5mm mini-jack plugs
(5-30V)
CAUTION: When connecting to the DC Trigger jacks, connect the
source of the DC trigger to the IN jack. The OUT jack should be used
only as a pass-through. The DC Trigger signal can be short circuited if
the input and output cables are reversed. The maximum input voltage
for the DC Trigger is 30VDC. Do not apply an AC voltage to the DC
trigger jacks. Failure to comply with this statement may result in equipment damage.
Physical Dimensions (H x W x D)
3.75 x 17 x 9.5”
Unpackaged Weight
16.7 lbs.
Shipping Weight
22.4 lbs.
Safety Agency Approvals
UL1449, cUL, FCC Part 68
Class B, NOM
Federal Communications Commission (FCC) Compliance Information
This device complies with Part 68 and Part 15 of the FCC rules. Operation
is subject to the following two conditions: (1) This device must not cause
harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation. As
required, the bottom of this equipment contains, among other information,
the Registration Number and Ringer Equivalence Number (REN) for this
equipment. If requested, this information must be provided to the
telephone company.
- 18 -
Troubleshooting
This section describes possible causes and solutions for the following
problems:
1. Unit will not turn on.
2. The overload LED is lit.
3. “Wiring OK Indicator” LED is not illuminated.
4. The Line Boost and Line Trim LEDs are flashing.
Unit will not turn on.
Probable Cause: Input power cord is not connected properly.
Solution: Ensure supplied power cord is connected firmly at both ends.
Probable Cause: No power or insufficient power available at the wall
outlet.
Solution: Ensure the wall outlet has good power by using a voltmeter, or
by plugging in another device.
Note: The unit will not turn on and accept incoming utility power if the
power is out of range.
Probable Cause: Circuit Breaker has tripped.
Solution: Check both home and unit circuit breakers. If the circuit breaker
located on the rear of the H10 has tripped, the center post will be extended
outwards about a quarter to half inch. Push it back in to reset it. If the trip
occurs again, reduce the amount of equipment plugged into the unit and try
again. While the unit’s breaker is rated for 15 Amps, National Electric
Code (NEC) dictates that any particular home circuit should not be loaded
more than 80% of its rating.
The overload LED is lit.
Probable Cause: Unit was overloaded.
Solution: There is an “Overload” LED on the front display panel which
will light ‘red’ if the unit is overloaded. If the unit is overloaded or nearly
overloaded (>95%), it is recommended that the load be reduced by
unplugging one or more components.
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“Wiring OK Indicator” LED is not illuminated.
Probable Cause: There are 3 reasons why this LED would not be
illuminated:
1. Reversed polarity exists at the wall outlet.
2. Neutral wire is overloaded.
3. Earth ground is missing at the wall outlet.
Solution: Operating the unit under such conditions may impact its surge
protection performance. Contact an electrician to have them inspect the
building or home wiring to fix the problem.
Probable Cause: Unit is on but LEDs are turned off.
Solution: Push the Setup button, push the Select button two or three times.
The LEDs should illuminate. Choose the dimmer setting (see the sections
on “Front and Rear Panels” and “Setup the H10”).
The Line Boost and Line Trim LEDs are flashing.
Probable Cause: One of the inner relays is welded.
Solution: Remove the input cord and then plug it in again. If the problem
remains, contact APC.
APC Technical Support
If the problem remains unsolved:
• Contact APC Technical Support at 888-88APCAV, or
• Visit www.apcav.com
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