Citrix MPX 9010 FIPS, MPX 12000-10G, MPX 5500, MPX 5550, MPX 5650, MPX 7500, MPX 9500, MPX 8200, MPX 8400, MPX 8600, MPX 8800, MPX 9700, MPX 10500, MPX 12500, MPX 15500, MPX 11500, MPX 13500, MPX 14500, MPX 16500, MPX 18500, MPX 20500, MPX 11515, MPX 11520, MPX 11530, MPX 11540, MPX 11542, MPX 15000, MPX 17000, MPX 17500, MPX 19500, MPX 21500, MPX 17550 Hardware Installation

Hardware Installation

2015-04-28 17:41:17 UTC

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Contents

Hardware Installation ........................................................................................

4

Hardware Installation ...........................................................................

5

Introduction to the Hardware Platforms ................................................

6

Common Hardware Components ....................................................

7

LCD Display .......................................................................

8

Ports ...............................................................................

13

Field Replaceable Units.........................................................

21

Power Supply................................................................

22

CompactFlash Card.........................................................

26

Solid-State Drive............................................................

29

Hard Disk Drive .............................................................

32

Direct Attach Cable ........................................................

34

Hardware Platforms...................................................................

36

Citrix NetScaler 9010 FIPS ......................................................

37

Citrix NetScaler 12000-10G.....................................................

39

Citrix NetScaler MPX 5500 ......................................................

41

Citrix NetScaler MPX 5550 and MPX 5650 ....................................

43

Citrix NetScaler MPX 7500 and MPX 9500 ....................................

45

Citrix NetScaler MPX 8200, MPX 8400, MPX 8600, and MPX 8800

48


51

Citrix NetScaler MPX 11500,MPX 13500,MPX 14500,MPX 16500,MPX

18500, andMPX 20500 ...........................................................

Citrix NetScaler MPX 11515, MPX 11520, MPX 11530, MPX 11540, and

MPX 11542.........................................................................

54

56

Citrix NetScaler MPX 15000 ....................................................

58

Citrix NetScaler MPX 17000 ....................................................

60

Citrix NetScaler MPX 17500, MPX 19500, and MPX 21500..................

62


64

Citrix NetScaler MPX 22040, MPX 22060, MPX 22080, MPX 22100, and

MPX 22120.........................................................................

66

Summary of Hardware Specifications ..............................................

69

2

3

Preparing for Installation ..................................................................

75

Unpacking the Appliance.............................................................

76

Preparing the Site and Rack .........................................................

77

Cautions and Warnings ...............................................................

79

Installing the Hardware ....................................................................

82

Rack Mounting the Appliance........................................................

83

Installing and Removing 1G SFP Transceivers.....................................

88

Installing and Removing XFP and 10G SFP+ Transceivers .......................

91

Connecting the Cables................................................................

95

Switching on the Appliance ..........................................................

98

Initial Configuration ........................................................................

99

Using the LCD Keypad ................................................................

100

Using the NetScaler Serial Console .................................................

102

Using the Setup Wizard...............................................................

105

Using DHCP for Initial Access ........................................................

107

Accessing a NetScaler by Using SSH Keys and No Password.....................

112

Changing the Administrative Password ............................................

115

Lights Out Management Port of the NetScaler Appliance ............................

116

Migrating the Configuration of an Existing NetScaler Appliance to Another

NetScaler Appliance ........................................................................

121

Troubleshooting.............................................................................

123

4

Hardware Installation

The following sections describe the hardware installation and initial configuration for all

NetScaler hardware platforms.

Introduction to the Hardware Platforms

Preparing for Installation

Installing the Hardware

Initial Configuration

Describes the NetScaler hardware platforms and provides detailed information about each platform and its components.

Describes how to unpack the NetScaler appliance and prepare the site and rack for installing the appliance. Lists the cautions and warnings that you should review before you install the appliance.

Describes the steps to install the rails, mount the hardware, connect the cables, and turn on the appliance.

Describes how to perform initial configuration of your NetScaler appliance and assign management and network IP addresses.

Lights Out Management Port of the

NetScaler Appliance

Describes the different operations you can perform on your NetScaler appliance by using the Lights Out Management Port.

For information about NetScaler hardware and software compatibility and the supported upgrade and downgrade paths, see http://support.citrix.com/article/CTX113357 .

5


The NetScaler hardware platforms range from the single processor MPX 5500 platform to the high-capacity, MPX 22040/22060/22080/22100/22120 hardware platform. The various

NetScaler hardware platforms are similar in that they use the same types of components, but different models provide different hardware capabilities. All NetScaler hardware platforms support the NetScaler software.

Some of the hardware platforms are available as dedicated application firewall appliances or secure application access appliances.

6


The NetScaler hardware platforms range from the single processor MPX 5500 platform to the high-capacity, MPX 22040/22060/22080/22100/22120 hardware platform. The various

NetScaler hardware platforms are similar in that they use the same types of components, but different models provide different hardware capabilities. All NetScaler hardware platforms support the NetScaler software.

Some of the hardware platforms are available as dedicated application firewall appliances or secure application access appliances.

7

Common Hardware Components

Each platform has front panel and back panel hardware components. The front panel has an

LCD display and an RS232 serial console port. The number, type, and location of ports—copper Ethernet, copper and fiber 1G SFP, 10G SFP+, and XFP—vary by hardware platform. The back panel provides access to the fan and the field replaceable units (power supplies, CompactFlash card, and solid-state and hard-disk drives).

8

LCD Display

The LCD display on the front of every appliance displays messages about the current operating status of the appliance. These messages communicate whether your appliance has started properly and is operating normally. If the appliance is not operating normally, the LCD displays troubleshooting messages.

The LCD displays real-time statistics, diagnostic information, and active alerts. The dimensions of the LCD limit the display to two lines of 16 characters each, causing the displayed information to flow through a sequence of screens. Each screen shows information about a specific function.

The LCD has a neon backlight. Normally, the backlight glows steadily. When there is an active alert, it blinks rapidly. If the alert information exceeds the LCD screen size, the backlight blinks at the beginning of each display screen. When the appliance shuts down, the backlight remains on for one minute and then automatically turns off.

There are nine types of display screens on the LCD display. The first two screens in the following list, the booting screen and the startup screen, appear when your appliance is starting up. The other screens, except the out-of-service screen, can appear while the appliance is operating. They show configuration information, alerts, HTTP information, network traffic information, CPU load information, and port information for your appliance.

Booting Screen.

The booting screen is displayed immediately after the appliance is turned on. The first line displays the hardware platform, as shown in the following figure.

Figure 1. LCD Booting Screen

The newer MPX appliances display NSMPX followed by the platform number in the first line. For example, the MPX 7500/9500 appliances display NSMPX-7500. To view the model number, at the NetScaler command line, type show license. Scroll to the end of the command output to view the model number.

Startup Screen.

The startup screen is displayed for a few seconds after the appliance successfully begins operation. The first line displays the hardware platform, and the second line displays the software version and build number, as shown in the following figure.

Figure 2. LCD Startup Screen

Out-of-Service Screen.

LCD Display

The out-of-service screen is displayed when the appliance has undergone a controlled shutdown, as shown in the following figure.

Figure 3. LCD Out-of-service Screen

Configuration Screen.

The first line displays the appliance status (STA, PRI, or SEC) and uptime. STA indicates that the appliance is in standalone mode, PRI indicates that the appliance is a primary node in a high availability (HA) pair, and SEC indicates that the appliance is a secondary node in an HA pair. Appliance uptime is displayed in HH:MM format. The second line displays the IP address of the appliance, as shown in the following figure.

Figure 4. LCD Configuration Screen

Alert Screen.

The first line displays the appliance status (STA, PRI, or SEC). STA indicates that the appliance is in standalone mode, PRI indicates that the appliance is a primary node in a high availability (HA) pair, and SEC indicates that the appliance is a secondary node in an

HA pair. The second line displays the IP address of the appliance.

Figure 5. LCD Known Alert Screen

HTTP Statistics Screen.

The first line displays the rate of HTTP GETS per second. The second line displays the rate of HTTP POSTS per second, as shown in the following figure.

Figure 6. LCD HTTP Statistics Screen

Network Traffic Statistics Screen.

The first line displays the rate at which data is received, in megabits per second. The second line displays the rate of data transmission, in megabits per second, as shown in the following figure.

Figure 7. LCD Network Traffic Statistics

Screen

9

LCD Display

CPU Load, Memory, and Connections Screen.

The first line displays CPU utilization and memory utilization as percentages. The second line displays the ratio of the number of server connections to the number of client connections.

Note: If the number of server or client connections exceeds 99,999, the number is

displayed in thousands, indicated by the letter K.

Figure 8. LCD CPU Load, Memory, and

Connections Screen

Port Information Screen.

The S row displays port speed, flow control, and duplex information. The R row displays megabits received per second on the interface. The first port in each row is the management port.

Figure 9. Port Information for an 8-port Appliance

10

Figure 10. Port Information for a 10-port Appliance

The following table defines the various abbreviations and symbols that appear in the S row of the port information screen.

Table 1. Port Abbreviations and Symbols for S Row

S row abbreviation/symbol Indicates

A rate of 10 megabits per second, full duplex mode, and flow control OFF.

LCD Display

Note: The R

row does not display an abbreviation or symbol for a disconnected port.

Receive flow control regardless of speed or duplex mode.

Transmit flow control regardless of speed or duplex mode.

Receive and transmit flow control regardless of speed or duplex mode.

A rate of 10 megabits per second, half duplex mode, and flow control OFF.

A rate of 100 megabits per second, full duplex mode, and flow control OFF.

A rate of 1 gigabit per second, full duplex mode, and flow control OFF.

A rate of 10 gigabits per second, full duplex mode, and flow control OFF.

A disconnected port.

11

LCD Display

A rate of 100 megabits per second, half duplex mode, and flow control OFF.

A rate of 1 gigabit per second, half duplex mode, and flow control OFF.

The following table defines the various abbreviations and symbols that appear in the R row of the port information screen.

Table 2. Port Abbreviations and Symbols for R Row

R row abbreviation/symbol Indicates

The port is disabled.

Receive speed is about 10% of line speed.




12

Ports

Ports are used to connect the appliance to external devices. NetScaler appliances support

RS232 serial ports, 10/100/1000Base-T copper Ethernet ports, 1-gigabit copper and fiber 1G

SFP ports, and 10-gigabit fiber SFP+ and XFP ports. All NetScaler appliances have a combination of some or all of these ports. For details on the type and number of ports available on your appliance, see the section describing that platform.

RS232 Serial Port

The RS232 serial console port provides a connection between the appliance and a computer, allowing direct access to the appliance for initial configuration or troubleshooting.

All hardware platforms ship with an appropriate serial cable used to connect your computer to the appliance. For instructions on connecting your computer to the appliance, see

"


."

Copper Ethernet Ports

The copper Ethernet ports installed on many models of the appliance are standard RJ45 ports.

There are two types of copper Ethernet ports that may be installed on your appliance:

10/100BASE-T port

The 10/100BASE-T port has a maximum transmission speed of 100 megabits per second

(Mbps). Most platforms have at least one 10/100BASE-T port.

10/100/1000BASE-T port

The 10/100/1000BASE-T port has a maximum transmission speed of 1 gigabit per second, ten times faster than the other type of copper Ethernet port. Most platforms have at least one 10/100/1000Base-T port.

To connect any of these ports to your network, you plug one end of a standard Ethernet cable into the port and plug the other end into the appropriate network connector.

Management Ports

Management ports are standard copper Ethernet ports (RJ45), which are used for direct access to the appliance for system administration functions.

13

Ports

1G SFP, 10G SFP+, and XFP Ports

A 1G SFP port can operate at a speed of 1 Gbps. It accepts either a copper 1G SFP transceiver, for operation as a copper Ethernet port, or a fiber 1G SFP transceiver for operation as a fiber optic port.

The 10G SFP+ and XFP ports are high-speed ports that can operate at speeds of up to 10

Gbps. You need a fiber optic cable to connect to a 10G SFP+ or XFP port. If the other end of the fiber optic cable is attached to a 1G SFP port, the 10G SFP+ port automatically negotiates to match the speed of the 1G SFP port.

The following tables list the maximum distance specifications for NetScaler pluggable media (1G SFP, 10G SFP+, and XFP transceivers).

Note: The tables are categorized by 1G pluggable media and 10G pluggable media.

The 10G SFP+ modules are dual-speed capable and support both 1G and 10G, depending on the peer switch that the model connects to. These are listed in both tables.

Both tables have the following columns:

•

SKU: Citrix maintains multiple SKUs for the same part.

•

Description: The price list description of the part.

•

Transmit Wavelength: The nominal transmit wavelength.

•

Cable/Fiber Type: Fiber characteristics affect the maximum transmit distance achievable. This is especially true with 10G on multi-mode fiber (MMF), where various dispersion components become dominant. For more information, see http://www.thefoa.org/tech/ref/basic/fiber.html

.

•

Typical Reach: Maximum transmit distance.

•

Products: Some chassis are available with different media options. Use the appropriate data sheet to confirm that your particular chassis type supports the media.

1G Pluggable Media

The following table lists the maximum distance specifications for 1G transceivers.

Table 1. Copper 1G SFP Distance Specifications

SKU Description Transmitter

Wavelength

(nm)

Cable

Type

Typical

Reach

(m)

Products

14

Ports

SKU

EW3A0000235,

EW3B0000235,

EW3C0000235,

EW3D0000235,

EW3E0000235,

EW3F0000235,

EW3P0000143,

EW3X0000235,

EW3Z0000087

Citrix

NetScaler 1G

SFP Ethernet

Copper

(100m) - 4

Pack

n/a Category 5

(Cat-5)

Copper

Cable

100 m

Table 2. Short Reach Fiber 1G SFP Distance Specifications

SKU

EW3A0000234,

EW3B0000234,

EW3C0000234,

EW3D0000234,

EW3E0000234,

EW3F0000234,

EW3P0000142,

EW3X0000234,

EW3Z0000086

Description

Citrix

NetScaler 1G

SFP Ethernet

SX (300m) - 4

Pack

Transmitter

Wavelength

(nm)

850nm

(nominal)

Fiber Type

50/125um

MMF,

2000MHz-km

(OM3)

50/125um

MMF,

500MHz-km

(OM2)

50/125um

MMF,

400MHz-km

62.5/125um

MMF,

200MHz-km

(OM1)

Typical

Reach

(m)

550 m

550 m

550 m

300 m

62.5/125um

MMF,

160MHz-km

Table 3. Short Reach Fiber 1G SFP Distance Specifications

300 m

Description Transmitter

Wavelength

(nm)

Fiber Type Typical

Reach

(m)

MPX 7500/9500, MPX

8200/8400/8600/8800, MPX

9700/10500/12500/15500,

12000-10G, 9010 FIPS, MPX

22040/22060/22080/22100/22120

Products

MPX 7500/9500, MPX

8200/8400/8600/8800, MPX

9700/10500/12500/15500,

12000-10G, 9010 FIPS, MPX

22040/22060/22080/22100/22120

Products

15

Ports

EW3A0000710,

EW3B0000710,

EW3C0000710,

EW3D0000710,

EW3E0000710,

EW3F0000710,

EW3P0000557,

EW3X0000710,

EW3Z0000585

Citrix

NetScaler 1G

SFP Ethernet

Short Range

(300m) -

Single

850nm

(nominal)

50/125um

MMF,

2000MHz-km

(OM3)

50/125um

MMF,

500MHz-km

(OM2)

50/125um

MMF,

400MHz-km

62.5/125um

MMF,

200MHz-km

(OM1)

550 m

550 m

550 m

275 m

62.5/125um

MMF,

160MHz-km

220 m

Table 4. Long Reach Fiber 1G SFP Distance Specifications

MPX 8200/8400/8600/8800, MPX

9700/10500/12500/15500, MPX

17500/19500/21500, MPX

11500/13500/14500/16500/18500/20500,

MPX 11515/11520/11530/11540/11542, MPX

22040/22060/22080/22100/22120

SKU


Wavelength

(nm)


Reach

(m)

EW3A0000712,

EW3B0000712,

EW3C0000712,

EW3D0000712,

EW3E0000712,

EW3F0000712,

EW3P0000559,

EW3X0000712,

EW3Z0000587

Citrix

NetScaler 1G

SFP Ethernet

LX - Single

1310nm

(nominal)

9/125um

SMF

10 km

Table 5. Long Reach Fiber 1G SFP Distance Specifications

Description Transmitter

Wavelength

(nm)

1310nm

(nominal)


Reach

(m)

9/125um

SMF

10 km EW3A0000711,

EW3B0000711,

EW3C0000711,

EW3D0000711,

EW3E0000711,

EW3F0000711,

EW3P0000558,

EW3X0000711,

EW3Z0000586

Citrix

NetScaler 1G

SFP Ethernet

Long Range

(10km) -

Single

Products

MPX 7500/9500, MPX

8200/8400/8600/8800, MPX

9700/10500/12500/15500,

12000-10G, 9010 FIPS, MPX

22040/22060/22080/22100/22120

Products

MPX 8200/8400/8600/8800, MPX

9700/10500/12500/15500, MPX

17500/19500/21500, MPX

11500/13500/14500/16500/18500/20500,

MPX 11515/11520/11530/11540/11542, MPX

22040/22060/22080/22100/22120

10 GE Pluggable Media

The following table lists the maximum distance specifications for 10G transceivers.

16

Ports

SKU

EW3A0000710,

EW3B0000710,

EW3C0000710,

EW3D0000710,

EW3E0000710,

EW3F0000710,

EW3P0000557,

EW3X0000710,

EW3Z0000585

Table 6. Short Reach Fiber 10G SFP+ Distance Specifications

Description

Citrix

NetScaler 10G

SFP+ Ethernet

Short Range

(300m) -

Single

Transmitter

Wavelength

(nm)

850nm

(nominal)


Reach

(m)

300 m 50/125um

MMF,

2000MHz-km

(OM3)

50/125um

MMF,

500MHz-km

(OM2)

50/125um

MMF,

400MHz-km

62.5/125um

MMF,

200MHz-km

(OM1)

62.5/125um

MMF,

160MHz-km

82 m

66 m

33 m

26 m

Table 7. Short Reach XFP (10G) Distance Specifications

SKU

EW3A0000713,

EW3B0000713,

EW3C0000713,

EW3D0000713,

EW3E0000713,

EW3F0000713,

EW3P0000560,

EW3X0000713,

EW3Z0000588

Description

Citrix NetScaler

XFP Short Range

10 Gigabit

Ethernet(300m) -

Single

Transmitter

Wavelength

(nm)

850nm

(nominal)

Fiber Type

50/125um

MMF,

2000MHz-km

(OM3)

50/125um

MMF,

500MHz-km

(OM2)

50/125um

MMF,

400MHz-km

62.5/125um

MMF,

200MHz-km

(OM1)

62.5/125um

MMF,

160MHz-km

Table 8. Long Reach Fiber 10G SFP+ Distance Specifications

Products

MPX 8200/8400/8600/8800, MPX

9700/10500/12500/15500, MPX

17500/19500/21500, MPX

11500/13500/14500/16500/18500/20500,

MPX 11515/11520/11530/11540/11542, MPX

17550/19550/20550/21550, MPX

22040/22060/22080/22100/22120

Typical

Reach

(m)

300 m

82 m

66 m

33 m

26 m

Products

12000-10G,

MPX

15000/17000

17

Ports

SKU

EW3A0000711,

EW3B0000711,

EW3C0000711,

EW3D0000711,

EW3E0000711,

EW3F0000711,

EW3P0000558,

EW3X0000711,

EW3Z0000586

Description

Citrix

NetScaler 10G

SFP+ Ethernet

Long Range

(10km) -

Single

Transmitter

Wavelength

(nm)

1310nm

(nominal)


Reach

(m)

9/125um

SMF

10 km

Products

MPX 8200/8400/8600/8800, MPX

9700/10500/12500/15500, MPX

17500/19500/21500, MPX

11500/13500/14500/16500/18500/20500,

MPX 11515/11520/11530/11540/11542, MPX

17550/19550/20550/21550, MPX

22040/22060/22080/22100/22120

Table 9. Long Reach Fiber XFP (10G) Distance Specifications


Wavelength

(nm)

EW3A0000714,

EW3B0000714,

EW3C0000714,

EW3D0000714,

EW3E0000714,

EW3F0000714,

EW3P0000561,

EW3X0000714,

EW3Z0000589

Citrix

NetScaler XFP

Long Range 10

Gigabit

Ethernet(10 km) - Single

1310nm

(nominal)

Table 10. Cisco 40G QSFP+ Cable Specifications


Reach

(m)

9/125um

SMF

10 km

Products

12000-10G,

MPX

15000/17000

Cisco Part

Number

L45593-D178

-C30

Description

40GBASE-CR4 QSFP+ to four

10GBASE-CU SFP+ direct attach breakout cable assembly, 3 meter passive

Products

MPX 11500/13500/14500/16500/18500/2

0500, MPX 17500/19500/21500, MPX

17550/19550/20550/21550, MPX

22040/22060/22080/22100/22120

Note: Support for this cable is available in release 9.3 build 65.8 and later.

LED Port-Status Indicators

Note: This section applies to the MPX 5500, MPX 5550/5650, MPX 7500/9500, MPX

8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX 17500/19500/21500, MPX

11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX

17550/19550/20550/21550, and MPX 22040/22060/22080/22100/22120 appliances.

The port LEDs show whether a link is established and traffic is flowing through the port. The following table describes the LED indicators for each port. There are two LED indicators for each port type.

Table 11. LED port-status indicators

18

Ports

Port Type

10G SFP+ (10

Gbps)

LED Location

Left

1G SFP (1

Gbps)

Ethernet (RJ45)

Right

Left

Right

Left

Right

LED Function

Link/ Activity

Speed

Link/ Activity

Speed

Speed

Link/ Activity

LED Color

Off

Solid green

Blinking green

Off

Solid green

Off

Solid green

Blinking green

Off

Yellow

Off

Green

Yellow

Off

Solid green

Blinking green

Traffic rate of

1 gigabit per second.

No connection, or a traffic rate of 10 megabits per second

(Mbps).

Traffic rate of

100 Mbps.

Traffic rate of


No link.

Link is established but no traffic is passing through the port.

Traffic is passing through the port.

LED Indicates

No link.



No connection.

Traffic rate of

10 gigabits per second.

No link.



No connection.

19

Ports

Management

(RJ45)

Left

Right

Speed

Link/ Activity

Off

Green

No connection, or a traffic rate of 10 megabits per second

(Mbps).

Traffic rate of

100 Mbps.

Amber Traffic rate of


No link.

Off

Solid yellow Link is established but no traffic is passing through the port.

Blinking yellow Traffic is passing through the port.

20

Field Replaceable Units

Citrix NetScaler field replaceable units (FRU) are NetScaler components that can be quickly and easily removed from the appliance and replaced by the user or a technician at the user's site. The FRUs in a NetScaler appliance can include a CompactFlash card, DC or AC power supplies, and solid-state or hard-disk drives, and a direct attach cable (DAC).

Note: The solid-state or hard-disk drive stores your configuration information, which has

to be restored from a backup after replacing the unit.

21

Power Supply

For appliances containing two power supplies, the second power supply acts as a backup.

The MPX 22040/22060/22080/22100/22120 appliance can accommodate four power supplies, and require two power supplies for proper operation. The third and fourth power supplies act as backup.

The appliance ships with a standard power cord that plugs into the appliance’s power supply and an NEMA 5-15 plug on the other end for connecting to the power outlet on the rack or in the wall.

For power-supply specifications, see "

Hardware Platforms ," which describes the various

platforms and includes a table summarizing the hardware specifications.

Note: If you suspect that a power-supply fan is not working, please see the description of

your platform. On some platforms, what appears to be the fan does not turn, and the actual fan turns only when necessary.

For each power supply, a bicolor LED indicator shows the condition of the power supply.

The LEDs of the AC power supplies for MPX 15000 and 17000 appliances are different from the LEDs of the other appliances.

Table 1. LED Power Supply Indicators

Power Supply Type

AC

DC

LED Color

OFF

Flashing RED

Flashing GREEN

GREEN

RED

OFF

Flashing RED

Flashing BLUE

BLUE

RED

LED Indicates

No power to any power supply.

No power to this power supply.

Power supply is in standby mode.

Power supply is functional.

Power supply failure.

No power to any power supply.

No power to this power supply.

Power supply is in standby mode.

Power supply is functional.

Power supply failure.

22

Power Supply

MPX 15000 and 17000 OFF

AMBER

GREEN

BLINKING

Power supply is not plugged in to a power source. If the

LED is off when the power supply is plugged in, the power supply has a malfunction.

Power supply has been plugged in for less than a few seconds. If the LED does not turn GREEN, the power supply has a malfunction.

Power supply is functioning properly.

Power supply has a malfunction

Note: The power supply on the NetScaler MPX 5500 and MPX 5550/5650 appliances is not

field replaceable.

Electrical Safety Precautions for Power Supply

Replacement

•

Make sure that the appliance has a direct physical connection to earth ground during normal use. When installing or repairing an appliance, always connect the ground circuit first and disconnect it last.

•

Always unplug any appliance before performing repairs or upgrades.

•

Never touch a power supply when the power cord is plugged in. As long as the power cord is plugged in, line voltages are present in the power supply even if the power switch is turned off.

Replacing an AC Power Supply

Citrix NetScaler MPX platforms can accommodate two power supplies, except the MPX

22040/22060/22080/22100/22120 platform which can accommodate four power supplies.

All NetScaler appliances function properly with a single power supply, except the MPX

22040/22060/22080/22100/22120 platform which needs two power supplies for proper operation. The other power supplies serves as a backup. All power supplies must be of the same type (AC or DC).

Note: If the appliance has only one power supply, you have to shut down the appliance

before replacing the power supply. If the appliance has two power supplies, you can replace one power supply without shutting down the appliance, provided the other power supply is working, and if the appliance has four power supplies, you can replace one or two power supplies without shutting down the appliance, provided the other two power supplies are working.

To install or replace an AC power supply on a Citrix NetScaler appliance

23

Power Supply

1. Align the semicircular handle perpendicular to the power supply. Loosen the thumbscrew and press the lever toward the handle and pull out the existing power supply, as shown in the following figure.

Note: The illustration in the following figures might not represent the actual

NetScaler appliance.

Figure 1. Removing the Existing AC Power Supply

2. Carefully remove the new power supply from its box.

3. On the back of the appliance, align the power supply with the power supply slot.

4. Insert the power supply into the slot and press against the semicircular handle until you hear the power supply snap into place.

Figure 2. Inserting the Replacement AC Power Supply

5. Connect the power supply to a power source. If connecting all power supplies, plug separate power cords into the power supplies and connect them to separate wall sockets.

Note: NetScaler appliances emit a high-pitched alert if one power supply fails or if you

connect only one power cable to an appliance in which two power supplies are installed.

To silence the alarm, press the small red button on the back panel of the appliance. The disable alarm button is functional only when the appliance has two power supplies.

Replacing a DC Power Supply

Citrix NetScaler MPX platforms can accommodate two power supplies, except the MPX

22040/22060/22080/22100/22120 platform which can accommodate four power supplies.

All NetScaler appliances function properly with a single power supply, except the MPX

22040/22060/22080/22100/22120 platform which needs two power supplies for proper operation. The other power supplies serves as a backup. All power supplies must be of the same type (AC or DC).

24

Power Supply

Note: If the appliance has only one power supply, you have to shut down the appliance

before replacing the power supply. If the appliance has two power supplies, you can replace one power supply without shutting down the appliance, provided the other power supply is working, and if the appliance has four power supplies, you can replace one or two power supplies without shutting down the appliance, provided the other two power supplies are working.

To install or replace a DC power supply on a Citrix NetScaler appliance

1. Loosen the thumbscrew and press the lever towards the handle and pull out the existing power supply, as shown in the following figure.



25

Figure 3. Removing the Existing DC Power Supply

2. Carefully remove the new power supply from its box.

3. On the back of the appliance, align the power supply with the power supply slot.

4. Insert the power supply into the slot while pressing the lever towards the handle. Apply firm pressure to insert the power supply firmly into the slot.

Figure 4. Inserting the Replacement DC Power Supply

5. When the power supply is completely inserted into its slot, release the lever.

6. Connect the power supply to a power source. If connecting all power supplies, plug separate power cords into the power supplies and connect them to separate wall sockets.

Note: NetScaler appliances emit a high-pitched alert if one power supply fails or if you

connect only one power cable to an appliance in which two power supplies are installed.

To silence the alarm, press the small red button on the back panel of the appliance. The disable alarm button is functional only when the appliance has two power supplies.

CompactFlash Card

The NetScaler software is stored on either the solid-state drive or the CompactFlash card.

The following MPX platforms store the NetScaler software on the CompactFlash card:

•

Citrix NetScaler MPX 5500

•

Citrix NetScaler MPX 7500 and MPX 9500

•


•


•


Note: The CompactFlash card is mounted as /flash on the above platforms.

The CompactFlash card specifications vary by NetScaler hardware platform. A CompactFlash card from one platform does not necessarily work on a different platform.

Replacing a CompactFlash Card

Note: These instructions apply to the Citrix® NetScaler® MPX 5500, MPX 7500/9500, MPX

9700/10500/12500/15500, MPX 15000, and MPX 17000 appliances only.

Replacement CompactFlash cards contain a preinstalled version of the NetScaler software and a generic configuration file (ns.conf), but they do not contain SSL-related certificates and keys, or custom boot settings. Configuration files and customized settings must be restored from a backup storage location at the customer site, if available. The files to be restored might include:

•

/flash/nsconfig/ns.conf: The current configuration file.

•

/flash/nsconfig/ZebOS.conf: The ZebOS configuration file.

•

/flash/nsconfig/license: The licenses for the NetScaler features.

•

/flash/nsconfig/ssl: The SSL certificates and keys required for encrypting data to clients or to backend servers.

•

/nsconfig/rc.netscaler: Customer-specific boot operations (optional).

Note: Verify that the card you receive is the correct type for your NetScaler appliance.

26

CompactFlash Card

To replace a CompactFlash card

1. At the NetScaler command prompt, exit to the shell prompt. Type:

shell

2. Shut down the NetScaler appliance by typing one of the following commands at the shell prompt.

•

On an MPX appliance, type:

shutdown -p now

•

On a non-MPX appliance, type:

shutdown

3. Locate the CompactFlash slot on the back panel of the appliance.

4. Disengage the CompactFlash by pushing the lever to the right of the CompactFlash slot.

If necessary, use a pen or small screwdriver to push the lever in fully. Pull the existing flash card out of the slot.



Figure 1. Removing the Existing CompactFlash Card

5. Insert the new flash card received from Citrix.

Important: When you insert the card, make sure that the arrow on top of the card is

pointing toward the CompactFlash slot. Position the connector grid on the edge of the CompactFlash card to meet the matching connector pins inside the CompactFlash slot.

27

CompactFlash Card

Figure 2. Inserting the Replacement CompactFlash Card

6. Turn on the NetScaler appliance.

When the appliance starts, it no longer has the previous working configuration.

Therefore, the appliance is reachable only through the default IP address of

192.168.100.1/16, or through the console port.

7. Perform the initial configuration of the appliance, as described in " Initial

Configuration ." Log on to the default IP address by using a web browser, or connect to

the serial console by using a console cable, to perform the initial configuration.

8. Upload a platform license and any optional feature licenses, including universal licenses, to the NetScaler appliance. For more information, see the licensing chapter of the " Getting Started with Citrix NetScaler ."

9. Once the correct NetScaler software version is loaded, you can restore the working configuration. Copy a previous version of the ns.conf file to the /nsconfig directory by using an SCP utility or by pasting the previous configuration into the /nsconfig/ns.conf

file from the NetScaler command prompt. To load the new ns.conf file, restart the

NetScaler appliance by entering the reboot command at the NetScaler command prompt.

28

Solid-State Drive

A solid-state drive (SSD) is a high-performance device that stores data in solid-state flash memory. The MPX solid-state drives contain the boot loader configuration file, configuration file (ns.conf), licenses, and for some models, the NetScaler software and the user data.

The NetScaler software is stored on either the SSD or the CompactFlash card. The following

MPX platforms store the NetScaler software on the SSD. The SSD is mounted as /flash.

•


•


•

Citrix NetScaler MPX 11500, MPX 13500, MPX 14500, MPX 16500, MPX 18500, and MPX

20500

•

Citrix NetScaler MPX 11515, MPX 11520, MPX 11530, MPX 11540, and MPX 11542

•

Citrix NetScaler MPX 17500, MPX 19500, and MPX 21500

•


•


•


Note: On the MPX 5550/5650 and MPX 8200/8400/8600/8800 appliances, both /flash and

/var are mounted from different partitions of the same SSD drive.

Replacing a Solid-State Drive

Note: These instructions apply to the Citrix NetScaler MPX 5550/5650, MPX

8200/8400/8600/8800, MPX 11500/13500/14500/16500/18500/20500, MPX

11515/11520/11530/11540/11542, MPX 17500/19500/21500, MPX

17550/19550/20550/21550, and MPX 22040/22060/22080/22100/22120 appliances.

Replacement solid-state drives (SSDs) contain a pre-installed version of the NetScaler software and a generic configuration file (ns.conf), but they do not contain SSL-related certificates and keys, or custom boot settings. Configuration files and customized settings must be restored to a replacement drive from a backup storage location at the customer site, if available. The files to be restored might include:

•

/flash/nsconfig/ns.conf: The current configuration file.

•

/flash/nsconfig/ZebOS.conf: The ZebOS configuration file.

•

/flash/nsconfig/license: The licenses for the NetScaler features.

29

Solid-State Drive

•

/flash/nsconfig/ssl: The SSL certificates and keys required for encrypting data to clients or to backend servers.

•

/nsconfig/rc.netscaler: Customer-specific boot operations (optional).

To replace a solid-state drive


shell

2. Shut down the NetScaler appliance by typing the following command at the shell prompt:

shutdown –p now

3. Locate the SSD on the back panel of the appliance. Push the safety latch of the drive cover to the right or down, depending on the platform, while pulling out on the drive handle to disengage. Pull out the faulty drive.



Figure 1. Removing the Existing Solid-State Drive

4. Verify that the replacement SSD is the correct type for the platform.

5. Pick up the new SSD, open the drive handle fully to the left or up, and insert the drive into the slot as far as possible. To seat the drive, close the handle flush with the rear of the appliance so that the drive locks securely into the slot.

Important: When you insert the drive, make sure that the Citrix product label is at

the top if the drive is inserted horizontally or at the right if the drive is inserted vertically.

30

Figure 2. Inserting the Replacement Solid-State Drive

6. Turn on the NetScaler appliance. When the appliance starts, it no longer has the previous working configuration. Therefore, the appliance is reachable only through the

Solid-State Drive default IP address of 192.168.100.1/16, or through the console port.

7. Perform the initial configuration of the appliance, as described in " Initial

Configuration ." Log on to the default IP address by using a web browser, or connect to

the serial console by using a console cable, to perform the initial configuration.

8. Upload a platform license and any optional feature licenses, including universal licenses, to the NetScaler appliance. For more information, see the licensing chapter of the " Getting Started with Citrix NetScaler ."

9. Once the correct NetScaler software version is loaded, you can restore the working configuration. Copy a previous version of the ns.conf file to the /nsconfig directory by using an SCP utility or by pasting the previous configuration into the /nsconfig/ns.conf

file from the NetScaler command prompt. To load the new ns.conf file, you must restart the NetScaler appliance by entering the reboot command at the NetScaler command prompt.

31

Hard Disk Drive

A hard disk drive (HDD) stores logs and other data files. Files stored on the HDD include the newnslog files, dmesg and messages files, and any core/crash files. The HDD comes in various capacities, depending on the Citrix NetScaler platform. Hard drives are used for storing files required at runtime. An HDD is mounted as /var.

The following MPX platforms support HDD:

•


•

Citrix NetScaler MPX 11500, MPX 13500, MPX 14500, MPX 16500, MPX 18500, and MPX

20500

•


•


•


•


•


•


•


Replacing a Hard Disk Drive

A hard disk drive (HDD) stores log files and other user files. Collection of new log files begins upon boot-up with the new HDD. Product documentation can be downloaded from

" MyCitrix.com

" and reinstalled to the /var/netscaler/doc location.

To install a hard disk drive


shell

2. Shut down the NetScaler appliance by typing one of the following commands at the shell prompt.

•

On an MPX appliance, type:

shutdown –p now

•

On a non-MPX appliance, type:

shutdown

32

Hard Disk Drive

3. Locate the hard disk drive on the back panel of the appliance.

4. Verify that the replacement hard disk drive is the correct type for the NetScaler platform.

5. Disengage the hard disk drive by pushing the safety latch of the drive cover to the right or down, depending on the platform, while pulling out on the drive handle to disengage. Pull out the faulty drive.



Figure 1. Removing the Existing Hard Disk Drive

6. Pick up the new disk drive, open the drive handle fully to the left, and insert the new drive into the slot as far as possible. To seat the drive, close the handle flush with the rear of the appliance so that the hard drive locks securely into the slot.

Important: When you insert the drive, make sure that the Citrix product label is at

the top.

Figure 2. Inserting the Replacement Hard Disk Drive

7. Turn on the NetScaler appliance. The appliance starts the NetScaler software and reads the configuration file from the CompactFlash card.

33

Direct Attach Cable

A direct attach cable (DAC) assembly is a high performance integrated duplex data link for bi-directional communication. The cable is compliant with the IPF MSA (SFF-8432) for mechanical form factor and SFP+ MSA for direct attach cables. The cable, which can be up to 5 meters long, is data-rate agnostic. Supporting speeds in excess of 10 Gbps, it is a cost-effective alternative to optical links (SFP+ transceivers and fiber optic cables.) The transceiver with DAC is hot-swappable. You can insert and remove the transceiver with the attached cable without shutting down the appliance. The Citrix NetScaler appliance supports only passive DAC.

Important:

•

DAC is supported only on 10G ports. Do not insert a DAC into a 1G port.

•

Do not attempt to unplug the integrated copper cable from the transceiver and insert a fiber cable into the transceiver.

Installing a Direct Attach Cable

Note: The illustrations in the following figures are only for reference and might not

represent the actual NetScaler appliance.

To install or remove a direct attach cable

1. To install the DAC, slide it into the 10G port on the appliance, as shown in the following figure. You will hear a click when the DAC properly fits into the port.

Figure 1.

Inserting a

DAC into the

10G port

34

2. To remove the DAC, pull the tab on the top of the DAC, and then pull the DAC out of the port, as shown in the following figure.

Direct Attach Cable

Figure 2.

Removing a DAC from the 10G port

35

Hardware Platforms

The various NetScaler hardware platforms offer a wide range of features, communication ports, and processing capacities. All the MPX platforms have multicore processors.

36

Citrix NetScaler 9010 FIPS

The Citrix NetScaler 9010 Federal Information Processing Standards (FIPS) appliance is a 2U appliance, with 1 single-core processor, and 2 GB of memory.

Note: The NetScaler nCore build is not supported on this hardware platform.

The following figure shows the front panel of the 9010 FIPS appliance with copper Ethernet ports.

Figure 1. Citrix NetScaler 9010 FIPS front panel, with copper Ethernet ports

The following figure shows the front panel of the 9010 FIPS appliance with fiber 1G SFP ports.

37

Figure 2. Citrix NetScaler 9010 FIPS front panel, with 1G SFP ports

The following components are visible on the front panel of the 9010 appliance:

•

RS232 serial console port.

•

Four ports, numbered 1/1, 1/2, 1/3, and 1/4 from left to right.

Note: The network port numbers on all appliances consist of two numbers separated by a

forward slash. The first number is the port adapter slot number. The second number is the interface port number. Ports on appliances are numbered sequentially starting with

1.

The following figure shows the back panel of the 9010 FIPS appliance.

Citrix NetScaler 9010 FIPS

38

Figure 3. Citrix NetScaler 9010 FIPS appliance, back panel

The following components are visible on the back panel of the 9010 FIPS appliance:

•

Power switch, which turns off power to the appliance, just as if you were to unplug both power supplies.

•

Non-maskable interrupt (NMI) Button that is used at the request of Technical Support and produces a core dump on the appliance. You must use a pen, pencil, or other pointed object to press this red button, which is recessed to prevent unintentional activation.

•

Disable alarm button, which silences the alarm that the appliance sounds when it is receiving power from only one of its power supplies. Press this button to prevent the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you wish to continue operating the appliance until it is repaired.

•

Dual power supplies, each rated at 500 watts, 110-220 volts. You plug separate power cords into the power supplies and connect them to separate wall sockets. The appliance functions properly with a single power supply; the extra power supply serves as a backup.

•

10/100BASE-T copper Ethernet port, numbered 0/1.

•

Removable CompactFlash card that is used to store the NetScaler software.

•

Removable hard-disk drive that stores user data.

For information about installing the rails, rack mounting the hardware, and connecting the

cables, see " Installing the Hardware ."

For information about performing initial configuration of your appliance, see "

Initial

Configuration ."

Citrix NetScaler 12000-10G

The Citrix NetScaler 12000-10G appliance is a 2U appliance, with 2 single-core processors, and 4 GB of memory.

Note: The NetScaler nCore build is not supported on this hardware platform.

The following figure shows the front panel of the 12000-10G appliance.

Figure 1. Citrix 12000-10G appliance, front panel

The following components are visible on the front panel of the 12000-10G appliance:

•


•

Eight 1G SFP ports, numbered 1/1, 1/2, 1/3, 1/4, 1/5, 1/6, 1/7, and 1/8 from left to right, and two XFP (10-Gigabit Small Form-Factor Pluggable) ports, numbered 1/9 and

1/10. When facing the bezel, the upper LEDs to the left of each optical 1G SFP port represent connectivity. They are lit and amber in color when active. The lower LEDs represent throughput. They are lit and green when active.

Note: The network port numbers on all appliances consist of two numbers separated

by a forward slash. The first number is the port adapter slot number. The second number is the interface port number. Ports on appliances are numbered sequentially starting with 1.

The following figure shows the back panel of the 12000-10G appliance.

39

Citrix NetScaler 12000-10G

40

Figure 2. Citrix NetScaler 12000-10G appliance, back panel

The following components are visible on the back panel of the 12000-10G appliance:

•

Power switch, which turns off power to the appliance, just as if you were to unplug both power supplies.

•

Non-maskable interrupt (NMI) button, which signals the appliance to perform an orderly shutdown after saving all files. You must use a pen, pencil, or other pointed object to press this button, which is located inside a small hole to prevent it being pressed accidentally.

•

Disable alarm button, which silences the alarm that the appliance sounds when it is receiving power from only one of its power supplies. Press this button to prevent the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you wish to continue operating the appliance until it is repaired.

•

Dual power supplies, each rated at 500 watts, 110-220 volts. You plug separate power cords into the power supplies and connect them to separate wall sockets. The appliance functions properly with a single power supply; the extra power supply serves as a backup.

•

10/100BASE-T copper Ethernet port, numbered 0/1.

•


•





Initial

Configuration ."


The Citrix NetScaler MPX 5500 is a 1U appliance, with 1 dual-core processor, and 4 gigabytes (GB) of memory.

The following figure shows the front panel of the MPX 5500.

Figure 1. Citrix NetScaler MPX 5500, front panel

The MPX 5500 has the following ports:

•


•

Two 10/100/1000Base-T copper Ethernet management ports, numbered 0/1 and 0/2 from left to right. You can use these ports to connect directly to the appliance for system administration functions.

•

Four 10/100/1000Base-T copper Ethernet ports numbered 1/1, 1/2, 1/3, and 1/4 from left to right.


forward slash. The first number is the port adapter slot number. The second number is the interface port number. Ports on appliances are numbered sequentially starting with

1.

The following figure shows the back panel of the MPX 5500.

41

Figure 2. Citrix NetScaler MPX 5500, back panel

The following components are visible on the back panel of the MPX 5500:

•

Four GB removable CompactFlash card that is used to store the NetScaler software.

•

Power switch, which turns off power to the MPX 5500, just as if you were to unplug the power supply. Press the switch for five seconds to turn off the power.


•

Removable hard-disk drive (HDD) that is used to store user data. Appliances shipped before February, 2012 store user data on a HDD. In appliances shipped after February,

2012, a solid-state drive replaces the HDD. Both types of drive have the same functionality and support the same software releases.

•

USB port (reserved for a future release).

•

Non-maskable interrupt (NMI) Button that is used at the request of Technical Support and produces a core dump on the NetScaler. You must use a pen, pencil, or other pointed object to press this red button, which is recessed to prevent unintentional activation.

•

Power supply rated at 300 watts, 110-220 volts. The power-supply fan is designed to turn on only when the internal temperature of the power supply reaches a certain value. You cannot see the fan turning on the back panel. What you can see is the fixed part of the fan that holds the spinning motor.




Initial

Configuration ."

42

Citrix NetScaler MPX 5550 and MPX

5650

The Citrix NetScaler models MPX 5550 and MPX 5650 are 1U appliances. Each model has one quad-core processor and 8 gigabytes (GB) of memory.

The following figure shows the front panel of the MPX 5550/5650 appliance.

Figure 1. Citrix NetScaler MPX 5550/5650, front panel

Depending on the model, the appliance has the following ports:

•


•

Two 10/100/1000Base-T copper Ethernet management ports (RJ45), numbered 0/1 and

0/2 from left to right. The management port is used to connect directly to the appliance for system administration functions.

•

Six 10/100/1000Base-T copper Ethernet ports numbered 1/1, 1/2, 1/3, 1/4, 1/5, and

1/6 from left to right.

The following figure shows the back panel of the MPX 5550/5650 appliance.

43

Figure 2. Citrix NetScaler MPX 5550/5650 appliance, back panel

The following components are visible on the back panel of the MPX 5550/5650 appliance:

•

160 GB removable solid-state drive, which is used to store the NetScaler software and the user data.

•

Power switch, which turns off power to the appliance, just as if you were to unplug the power supply. Press the switch for five seconds to turn off the power.


•


•

Non-maskable interrupt (NMI) button, which is used at the request of Technical Support to produce a NetScaler core dump. You must use a pen, pencil, or other pointed object to press this red button, which is recessed to prevent unintentional activation.

•

Single power supply, rated at 300 watts, 110-220 volts.




Initial

Configuration ."

44

Citrix NetScaler MPX 7500 and MPX

9500

The Citrix NetScaler MPX 7500/9500 are 1U appliances, each with 1 quad-core processor, and 8 gigabytes (GB) of memory. The MPX 7500/9500 appliances are available in two port configurations: 8x10/100/1000Base-T copper Ethernet ports and 4x1G SFP +

4x10/100/1000Base-T copper Ethernet ports.

The following figure shows the front panel of the MPX 7500/9500 (8x10/100/1000Base-T copper Ethernet ports) appliances.

Figure 1. Citrix NetScaler MPX 7500/9500 (8x10/100/1000Base-T copper Ethernet ports), front panel

The following figure shows the front panel of the MPX 7500/9500 (4x1G SFP +

4x10/100/1000Base-T copper Ethernet ports) appliances.

45

Figure 2. Citrix NetScaler MPX 7500/9500 (4x1G SFP + 4x10/100/1000Base-T copper

Ethernet ports), front panel


•


•

Two 10/100/1000Base-T copper Ethernet management ports, numbered 0/1 and 0/2 from left to right. These ports are used to connect directly to the appliance for system administration functions.

•

Network Ports


•

MPX 7500/9500 (8x10/100/1000Base-T copper Ethernet ports). Eight

10/100/1000Base-T copper Ethernet ports numbered 1/1, 1/2, 1/3, and 1/4 on the top row from left to right, and 1/5, 1/6, 1/7, and 1/8 on the bottom row from left to right.

•

MPX 7500/9500 (4x1G SFP + 4x10/100/1000Base-T copper Ethernet ports). Four

1-gigabit copper or fiber 1G SFP ports numbered 1/1, 1/2, 1/3, and 1/4 on the top row from left to right, and four 10/100/1000BASE-T copper Ethernet ports (RJ45) numbered 1/5, 1/6, 1/7, and 1/8 on the bottom row from left to right.

The following figure shows the back panel of the MPX 7500/9500 appliance.

46

Figure 3. Citrix NetScaler MPX 7500/9500, back panel

The following components are visible on the back panel of the MPX 7500/9500:

•

Four-gigabyte removable CompactFlash card that is used to store the NetScaler software.

•

Power switch, which turns off power to the MPX 7500/9500, just as if you were to unplug the power supply. Press the switch for five seconds to turn off the power.

•

Removable hard-disk drive (HDD) that is used to store user data. Appliances shipped before February, 2012 store user data on a HDD. In appliances shipped after February,

2012, a solid-state drive replaces the HDD. Both types of drive have the same functionality and support the same software releases.

•


•

Non-maskable interrupt (NMI) button that is used at the request of Technical Support and produces a core dump on the appliance. You must use a pen, pencil, or other pointed object to press this red button, which is recessed to prevent unintentional activation.

•

Disable alarm button. This button is functional only when the appliance has two power supplies.

Press this button to stop the power alarm from sounding when you have plugged the

MPX 7500/9500 into only one power outlet or when one power supply is malfunctioning and you want to continue operating the MPX 7500/9500 until it is repaired.




Initial

Configuration ."


47

Citrix NetScaler MPX 8200, MPX 8400,

MPX 8600, and MPX 8800

The Citrix NetScaler models MPX 8200, MPX 8400, MPX 8600, and MPX 8800 are 1U appliances. Each model has one quad-core processor and 32 gigabytes (GB) of memory. The

MPX 8005/8015/8200/8400/8600/8800 appliances are available in two port configurations:

•

Six 10/100/1000Base-T copper Ethernet ports and six 1G SFP ports

(6x10/100/1000Base-T copper Ethernet ports + 6x1G SFP)

•

Six 10/100/1000Base-T copper Ethernet ports and two 10G SFP+ ports

(6x10/100/1000Base-T copper Ethernet ports + 2x10G SFP+)

The following figure shows the front panel of the MPX 8005/8015/8200/8400/8600/8800

(6x10/100/1000Base-T copper Ethernet ports + 6x1G SFP) appliance.

Figure 1. Citrix NetScaler MPX 8005/8015/8200/8400/8600/8800 (6x10/100/1000Base-T copper Ethernet ports + 6x1G SFP), front panel

The following figure shows the front panel of the MPX 8005/8015/8200/8400/8600/8800

(6x10/100/1000Base-T copper Ethernet ports + 2x10G SFP+) appliance.

48

Figure 2. Citrix NetScaler MPX 8005/8015/8200/8400/8600/8800 (6x10/100/1000Base-T copper Ethernet ports + 2x10G SFP+), front panel


•


•

One 10/100Base-T copper Ethernet Port (RJ45), also called LOM port. You can use this port to remotely monitor and manage the appliance independently of the NetScaler

Citrix NetScaler MPX 8200, MPX 8400, MPX 8600, and MPX 8800 software.

•

One 10/100/1000Base-T copper Ethernet management port (RJ45), numbered 0/1. The management port is used to connect directly to the appliance for system administration functions.

•

Network Ports

•

MPX 8005/8015/8200/8400/8600/8800 (6x10/100/1000Base-T copper Ethernet ports

+ 6x1G SFP). Six 10/100/1000BASE-T copper Ethernet ports (RJ45) numbered 1/1,

1/2, 1/3, 1/4, 1/5, and 1/6 on the top row from left to right, and six 1-gigabit copper or fiber 1G SFP ports numbered 1/7, 1/8, 1/9, 1/10, 1/11, and 1/12 on the bottom row from left to right.

•

MPX 8005/8015/8200/8400/8600/8800 (6x10/100/1000Base-T copper Ethernet ports

+ 2x10G SFP+). Six 10/100/1000BASE-T copper Ethernet ports (RJ45) numbered 1/1,

1/2, 1/3, 1/4, 1/5, and 1/6 on the top row from left to right and two 10-gigabit

SFP+ ports numbered 10/1 and 10/2 on the bottom row from left to right.

The following figure shows the back panel of the MPX 8005/8015/8200/8400/8600/8800 appliance.

49

Figure 3. Citrix NetScaler MPX 8005/8015/8200/8400/8600/8800 appliance, back panel

The following components are visible on the back panel of the MPX

8005/8015/8200/8400/8600/8800 appliance:

•

256 GB removable solid-state drive, which is used to store the NetScaler software and the user data.

•


•


•

Non-maskable interrupt (NMI) button, which is used at the request of Technical Support to produce a NetScaler core dump. You must use a pen, pencil, or other pointed object to press this red button, which is recessed to prevent unintentional activation.

•

Disable alarm button, which is nonfunctional. This button is functional only if you install a second power supply.

Press this button to stop the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired.

•

Single power supply, rated at 450 watts, 110-220 volts.





Initial

Configuration ."

50


MPX 12500, and MPX 15500

The Citrix NetScaler MPX 9700/10500/12500/15500 are 2U appliances, each with 2 quad-core processors, and 16 gigabytes (GB) of memory. All these appliances are also available in a 10G model and a FIPS model.

The following figure shows the front panel of the MPX 9700/10500/12500/15500.

Figure 1. Citrix NetScaler MPX 9700/10500/12500/15500, front panel

The following figure shows the front panel of the MPX 9700/10500/12500/15500 10G.

Figure 2. Citrix NetScaler MPX 9700/10500/12500/15500 10G, front panel

The following figure shows the front panel of the MPX 9700/10500/12500/15500 FIPS.

51


Figure 3. Citrix NetScaler MPX 9700/10500/12500/15500 FIPS, front panel

*The FIPS Management Port (Level 3 Mode) is reserved for a future release.

Caution: Do not insert a USB device into the FIPS Management Port. This will cause the

FIPS card to fail.


•

FIPS Management Port (reserved for a future release).

•

RS232 serial Console Port.

•

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1 and

0/2 from left to right. These ports are used to connect directly to the appliance for system administration functions.

•

Network Ports

•

MPX 9700/10500/12500/15500. Eight copper or fiber 1G SFP ports numbered 1/1,

1/2, 1/3, and 1/4 on the first row from left to right, and 1/5, 1/6, 1/7, and 1/8 on the second row from left to right. Eight 10/100/1000BASE-T copper Ethernet Ports

(RJ45) numbered 1/9, 1/10, 1/11, and 1/12 on the third row from left to right, and

1/13, 1/14, 1/15, and 1/16 on the fourth row from left to right.

•

MPX 9700/10500/12500/15500 10G and MPX 9700/10500/12500/15000 FIPS. Two

10G SFP+ Ports numbered 10/1 and 10/2 on the top row, eight 1-gigabit copper or fiber 1G SFP Ports numbered 1/1, 1/2, 1/3, and 1/4 on the middle row from left to right, and 1/5, 1/6, 1/7, and 1/8 on the bottom row from left to right.

Important: The 10-gigabit ports on this appliance are labeled 10/1 and 10/2.

The following figure shows the back panel of the MPX 9700/10500/12500/15500 appliances, including the 10G model and FIPS model.

52


53

Figure 4. Citrix NetScaler MPX 9700/10500/12500/15500, MPX 9700/10500/12500/15500

FIPS, and MPX 9700/10500/12500/15500 10G, back panel

*The USB Port is reserved for a future release.


9700/10500/12500/15500, including the 10G model and FIPS model:

•

Four GB removable CompactFlash Card that is used to store the NetScaler software.

•

Power Switch, which turns off power to the appliance, just as if you were to unplug the power supply. Press the switch for five seconds to turn off the power.

•

Removable Hard Disk Drive that is used to store user data.

•

USB Port (reserved for a future release).

•


•

Disable Alarm Button. This button is functional only when the appliance has two power supplies.


•

Dual Power Supplies, each rated at 450 watts, 110-220 volts.




Initial

Configuration ."


MPX 14500, MPX 16500, MPX 18500, and MPX 20500

The Citrix NetScaler models MPX 11500/13500/14500/16500/18500/20500 are 2U appliances. Each model has two 6-core processors for a total of 12 physical cores (24 cores with hyper-threading), and 48 gigabytes (GB) of memory.

The following figure shows the front panel of the MPX

11500/13500/14500/16500/18500/20500 appliance.

54

Figure 1. Citrix NetScaler MPX 11500/13500/14500/16500/18500/20500 appliance, front panel

The MPX 11500/13500/14500/16500/18500/20500 appliances have the following ports:

•

10/100Base-T copper Ethernet Port (RJ45), also called LOM port. You can use this port to remotely monitor and manage the appliance independently of the NetScaler software.

Note: The LEDs on the LOM port are not operational by design.

•


•



•

Eight 1G SFP ports numbered 1/1, 1/2, 1/3, 1/4 from top to bottom in the first column, and 1/5, 1/6, 1/7, and 1/8 from top to bottom in the second column.

Citrix NetScaler MPX 11500,MPX 13500,MPX 14500,MPX 16500,MPX 18500, andMPX 20500

•

Four 10G SFP+ ports numbered 10/1 and 10/2 from top to bottom in the first column, and 10/3 and 10/4 from top to bottom in the second column.

The following figure shows the back panel of the MPX

11500/13500/14500/16500/18500/20500 appliance.

55

Figure 2. Citrix NetScaler MPX 11500/13500/14500/16500/18500/20500 appliance, back panel


11500/13500/14500/16500/18500/20500 appliance:

•

160 GB removable solid-state drive that is used to store the NetScaler software.

•


•


•


•

Two removable hard-disk drives that are used to store user data.

•



•

Dual power supplies, each rated at 650 watts, 110-220 volts.




Initial

Configuration ."


MPX 11530, MPX 11540, and MPX

11542

The Citrix NetScaler models MPX 11515/11520/11530/11540/11542 are 2U appliances. Each model has two 6-core processors for a total of 12 physical cores (24 cores with hyper-threading), and 48 gigabytes (GB) of memory.

The following figure shows the front panel of the MPX 11515/11520/11530/11540/11542 appliance.

56

Figure 1. Citrix NetScaler MPX 11515/11520/11530/11540/11542 appliance, front panel

The MPX 11515/11520/11530/11540/11542 appliances have the following ports:

•


•



•



•

Eight 10G SFP+ ports and four copper or fiber 1G SFP ports.

The following figure shows the back panel of the MPX 11515/11520/11530/11540/11542 appliance.


Figure 3. Citrix NetScaler MPX11515/11520/11530/11540/11542 appliance, back panel


11515/11520/11530/11540/11542 appliance:

•


•


•


•


•

Two removable hard-disk drives that are used to store user data.

•



•





Initial

Configuration ."

57


The Citrix NetScaler MPX 15000 appliance is a 2U appliance, with 2 dual-core processors, and 16 GB of memory. The MPX 15000 is a high-capacity hardware platform intended for heavy use in enterprise and service provider environments. The following figure shows the front panel of the MPX 15000 appliance.

58

Figure 1. Citrix NetScaler MPX 15000 appliance, front panel

The appliance has the following ports:

•


•

10/100/1000BASE-T copper Ethernet management port, numbered 0/1.

•

Two XFP (10-Gigabit Small Form-Factor Pluggable) fiber optic ports, numbered from left to right 1/1 and 1/2.

•

Eight 10/100/1000BASE-T copper Ethernet ports, numbered from upper left to bottom right 1/3, 1/4, 1/5, 1/6, 1/7, 1/8, 1/9, and 1/10.

When facing the bezel, the upper LEDs to the left of each port represent connectivity. They are lit and amber in color when active. The lower LEDs represent throughput. They are lit and green when active.


forward slash. The first number is the port adapter slot number and will always be either

0 or 1. The second number is the interface port number. Ports on appliances are numbered sequentially starting with 1.

The following figure shows the back panel of the MPX 15000 appliance.


Figure 2. Citrix NetScaler MPX 15000 appliance, back panel

The following components are visible on the back panel of the MPX 15000 appliance:

•

Removable hard-disk drive that is used to store user data.

•


You plug separate power cords into the power supplies and connect them to separate wall sockets. The MPX 15000 functions properly with a single power supply; the extra power supply serves as a backup.

•

Non-maskable interrupt (NMI) button, which signals the MPX 15000 to perform an orderly shutdown after saving all files. You must use a pen, pencil, or other pointed object to press this button, which is located inside a small hole to prevent it from being pressed accidentally.

•





Initial

Configuration ."

59


The Citrix NetScaler MPX 17000 appliance is a 2U appliance, with 2 quad-core processors, and 32 GB of memory. The MPX 17000 is a high-capacity hardware platform intended for any high traffic, intensive processing data center environment. There are two MPX 17000 models: the four network-port model and the ten network-port model.

The following figure shows the front panel of the MPX 17000, four network-port model.

60

Figure 1. Citrix NetScaler MPX 17000 four network-port model, front panel


•


•

10/100/1000BASE-T copper Ethernet management port, numbered 0/1.

•

Network Ports

•

MPX 17000 four network-port model. Four XFP (10-Gigabit Small Form-Factor

Pluggable) ports, numbered from upper left to bottom right 1/1, 1/2, 1/3, and 1/4.

•

MPX 17000 ten network-port model. Two XFP ports, numbered from left to right 1/1 and 1/2 and eight 10/100/1000BASE-T Ethernet ports, numbered from upper left to bottom right 1/3, 1/4, 1/5, 1/6, 1/7, 1/8, 1/9 and 1/10.

Note: The network port numbers on all appliances consist of two numbers separated

by a forward slash. The first number is the port adapter slot number and will always be either 0 or 1. The second number is the interface port number. Ports on appliances are numbered sequentially starting with 1.

When facing the bezel, the upper LEDs to the left of each port represent connectivity. They are lit and amber in color when active. The lower LEDs represent throughput. They are lit and green when active.

The following figure shows the back panel of the MPX 17000 appliance.


Figure 2. Citrix NetScaler MPX 17000 appliance, back panel

The following components are visible on the back of the MPX 17000 appliance:

•

Removable hard-disk drive that is used to store user data.

•


You plug separate power cords into the power supplies and connect them to separate wall sockets. The MPX 17000 functions properly with a single power supply; the extra power supply serves as a backup.

•

Non-maskable interrupt (NMI) button, which signals the MPX 17000 to perform an orderly shutdown after saving all files. You must use a pen, pencil, or other pointed object to press this button, which is located inside a small hole to prevent it from being pressed accidentally.

•





Initial

Configuration ."

61


The Citrix NetScaler models MPX 17500/19500/21500 are 2U appliances. Each model has two 6-core processors and 48 gigabytes (GB) of memory.

The following figure shows the front panel of the MPX 17500/19500/21500 appliance.

Figure 1. Citrix NetScaler MPX 17500/19500/21500 appliance, front panel

The MPX 17500/19500/21500 appliances have the following ports:

•


•



•

Eight 10G SFP+ ports numbered 10/1, 10/2, 10/3, and 10/4 on the top row from left to right, and 10/5, 10/6, 10/7, and 10/8 on the bottom row from left to right.

The following figure shows the back panel of the MPX 17500/19500/21500 appliance.

62

Figure 2. Citrix NetScaler MPX 17500/19500/21500 appliance, back panel


The following components are visible on the back panel of the MPX 17500/19500/21500 appliance:

•


•


•


•

Non-maskable interrupt (NMI) button that is used at the request of Technical Support and produces a core dump on the NetScaler. You must use a pen, pencil, or other pointed object to press this red button, which is recessed to prevent unintentional activation.

•


•



•





Initial

Configuration ."

63


MPX 20550, and MPX 21550

The Citrix NetScaler models MPX 17550, MPX 19550, MPX 20550, and MPX 21550 are 2U appliances. Each model has two 6-core processors for a total of 12 physical cores (24 cores with hyper-threading), and 96 gigabytes (GB) of memory.

The following figure shows the front panel of the MPX 17550/19550/20550/21550 appliance.

Figure 1. Citrix NetScaler MPX 17550/19550/20550/21550 appliance, front panel

The MPX 17550/19550/20550/21550 appliance has the following ports:

•



•


•



•

Eight 10G SFP+ ports numbered 10/1, 10/2, 10/3, and 10/4 on the top row from left to right, and 10/5, 10/6, 10/7, and 10/8 on the bottom row from left to right.

The following figure shows the back panel of the MPX 17550/19550/20550/21550 appliance.

64


Figure 2. Citrix NetScaler MPX 17550/19550/20550/21550 appliance, back panel


17550/19550/20550/21550 appliance:

•


•


•


•

Non-maskable interrupt (NMI) button that is used at the request of Technical Support and produces a core dump on the NetScaler. You must use a pen, pencil, or other pointed object to press this red button, which is recessed to prevent unintentional activation.

•

Two removable hard-disk drives that store user data.

•



•





Initial

Configuration ."

65


MPX 22080, MPX 22100, and MPX

22120

The Citrix NetScaler MPX 22040/22060/22080/22100/22120 are 2U appliances. Each model has two 8-core processors, and 256 gigabytes (GB) of memory. The MPX

22040/22060/22080/22100/22120 appliances are available in two port configurations:

•

Twelve 1G SFP ports and twenty-four 10G SFP+ ports (12x1G SFP + 24x10G SFP+)

•

Twenty-four 10G SFP+ ports (24x10G SFP+)

The following figure shows the front panel of the MPX 22040/22060/22080/22100/22120

(12x1G SFP + 24x10G SFP+) appliance.

Figure 1. Citrix NetScaler MPX 22040/22060/22080/22100/22120 (12x1G SFP + 24x10G

SFP+), front panel

The following figure shows the front panel of the MPX 22040/22060/22080/22100/22120

(24x10G SFP+) appliance.

66


Figure 2. Citrix NetScaler MPX 22040/22060/22080/22100/22120 (24x10G SFP+), front panel


•

RS232 serial Console Port.

•


•

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1 and


•

Network Ports

•

MPX 22040/22060/22080/22100/22120 (12x1G SFP + 24x10G SFP+). Twelve copper or fiber 1G SFP ports and twenty-four 10G SFP+ ports.

•

MPX 22040/22060/22080/22100/22120 (24x10G SFP+). Twenty-four 10G SFP+ ports.

The following figure shows the back panel of the MPX 22040/22060/22080/22100/22120 appliances.

67

Figure 3. Citrix NetScaler MPX 22040/22060/22080/22100/22120, back panel


22040/22060/22080/22100/22120 appliance:


•


•

Two 256 GB removable solid-state drives. The leftmost solid-state drive stores the

NetScaler software. The other solid-state drive stores user data.

•

Two 1TB removable hard disk drives that are used to store user data.

•

Four power supplies, each rated at 750 watts, 100-240 volts. A minimum of two power supplies are required for proper operation. The extra power supplies act as backup.




Initial

Configuration ."

68

Summary of Hardware Specifications

The following tables summarize the specifications of the hardware platforms.

Table 1. Standard Platform Summary

Processor

Memory

Number of Power Supplies

Power Supply input voltage

& frequency

9010 FIPS

1 single-core

2 GB

2

100-240 VAC

47-63 Hz

500 W Maximum Power

Consumption

Weight

Height

Width

Depth

Operating Temperature

52 lbs

23.59 kg

2U

EIA 310-D

24 in or 61 cm

0–40° C

32–104° F

5%–95% Humidity range

(non-condensing)

Safety Certifications

EMC & Susceptibility

TUV

FCC Class A, CB, FCC, CE,

VCCI, C-Tick, NOM

12000-10G

2 single-cores

4 GB

2

100-240 VAC

47-63 Hz

500 W

52 lbs

23.59 kg

2U

EIA 310-D

24 in or 61 cm

0–40° C

32–104° F

5%–95%

TUV

FCC Class A, CB, FCC, CE,

VCCI, C-Tick, NOM,

SASO/CITC

RoHS, WEEE Compliance

Table 2. MPX Platform Summary

RoHS, WEEE

MPX 5500

Processors

Memory

1 dual-core

4 GB

MPX 5550/MPX 5650 MPX 7500/MPX

9500

1 quad-core

8 GB

1 dual-core

8 GB

MPX 15000

2 quad-core

16 GB

69


Ports - 1G

Ports - 10G

Number of

Power

Supplies

AC Power

Supply input voltage, frequency, & current

Maximum

Power

Consumption

Heat

Dissipation

Weight

NA

1

100–240 VAC

50–60 Hz

3–1.5 A

260 W

887 BTU per hour

22 lbs

9.98 kg

NA

1

100–240 VAC

50–60 Hz

2.5 A

300 W

630 BTU per hour

32 lbs

14.5 kg

Height

Width

Depth

Operating

Temperature

Humidity range (non-c ondensing)

4x10/100/10

00Base-T copper

Ethernet ports

6x10/100/1000Base

-T copper Ethernet ports

8x10/100/1000Ba se-T copper

Ethernet ports

model:

8x10/100/10

00Base-T copper

Ethernet ports

8x10/100/1000Bas e-T copper

Ethernet ports

4x1G SFP + 4x10/

100/1000Base-T copper Ethernet

ports model:

4xcopper/fiber 1G

SFP ports,

4x10/100/1000Bas e-T copper

Ethernet ports

NA

1 with second optional

NA

2

1U

EIA 310-D for

19-inch racks

21.75 in or

55 cm

0–40° C

1U

EIA 310-D for

19-inch racks

24.02 in or 61 cm

0–40° C

32–104° F

5%–95%

32–104° F

5%–95%

100–240 VAC

50–60 Hz

3–1.5 A

260 W

887 BTU per hour

100–240 VAC

47–63 Hz

700 W

23 lbs with one power supply

52 lbs

23.58 kg

10.43 kg with one power supply

1U

EIA 310-D for

19-inch racks

2U

EIA 310-D for

19-inch racks

21.75 in or 55 cm 18.5 in or 47 cm

0–40° C 0–35° C

32–104° F

5%–95%

32–95° F

5%–95%

70


Safety Certif ications

EMC & Susce ptibility

CSA

FCC (Part 15

Class A), CE,

C-Tick, CCC,

KCC, NOM,

PCT, VCCI,

SASO, SABS

CSA

FCC (Part 15 Class

A), CE, C-Tick,

VCCI-A, CCC, KCC,

NOM, SASO, SABS,

PCT

Compliance RoHS, WEEE RoHS, WEEE

Table 3. MPX Platform Summary (contd.)

CSA

FCC (Part 15 Class

A), CE, C-Tick,

CCC, KCC, NOM,

PCT, VCCI, SASO,

SABS

RoHS, WEEE

UL & TUV-C

FCC (Part 15

Class A),

DoC, CE,

VCCI, CNS,

AN/NES

RoHS, WEEE

MPX 17000

Processors 2 quad-core

Memory 32 GB

Ports - 1G

Ten network-port

model:

8x10/100/1000Ba se-T copper

Ethernet ports

Ports - 10G

Four network-port

model:

4x10G XFP ports

Ten network-port model:

2x10G XFP ports

MPX 8200/MPX

8400/MPX

8600/MPX 8800

MPX 9700/MPX

10500/MPX

12500/MPX

15500

1 quad-core

32 GB

6x1G SFP + 6x10

/100/1000Base-

T copper

Ethernet model:

2 quad-core

16 GB

8x10/100/1000

Base-T copper

Ethernet ports,

8xcopper/fiber

1G SFP ports

6xcopper/fiber

1G SFP ports,

10G and FIPS

model:

6x10/100/1000Ba se-T copper

Ethernet ports

8xcopper/fiber

1G SFP ports

2x10G SFP+ 6x1

0/100/1000Base

-T copper

Ethernet model:

6xcopper/fiber

1G SFP ports

2x10G SFP+ 6x1

0/100/1000Base

-T copper

Ethernet model:

2x10G SFP+ Ports

10G and FIPS

model:

2x10G SFP+ ports

MPX

11500/MPX

13500/MPX

14500/MPX

16500/MPX

18500/ MPX

20500

2 six-core

48 GB

8x1G SFP ports

4x10G SFP+ ports

71


Number of

Power

Supplies

AC Power

Supply input voltage, frequency,

& current

Maximum

Power Cons umption

Heat

Dissipation

Weight

2

100–240 VAC

47–63 Hz

700 W

52 lbs

1

100–240 VAC

50–60 Hz

2.5 A

450 W

2

100–240 VAC

50–60 Hz

4.5–2.5 A

450 W

630 BTU per hour 1550 BTU per hour

32 lbs 31 lbs

Height

Width

Depth

23.59 kg

2U

EIA 310-D for

19-inch racks

18.5 in or 47 cm

Operating

Temperatu re

Humidity range (noncondensing

)

Safety Cert ifications

EMC & Susc eptibility

0–35° C

32–95° F

5%–95%

UL & TUV-C

FCC (Part 15 Class

A), DoC, CE,

VCCI, CNS,

AN/NES

32–104° F

5%–95%

TUV

FCC (Part 15

Class A), CE,

C-Tick, VCCI-A

Compliance RoHS, WEEE

14.52 kg

1U

14.06 kg

2U

EIA 310-D for

19-inch racks

EIA 310-D for

19-inch racks

24.01 in or 61 cm 24.5 in or 62 cm

0–40° C 0–40° C

RoHS, WEEE

32–104° F

5%–95%

CSA

FCC (Part 15

Class A), CE,

C-Tick, KCC,

NOM, PCT,

VCCI, SASO,

SABS

RoHS, WEEE

Table 4. MPX Platform Summary (contd.)

2

100–240 VAC

50–60 Hz

6.5–3.5 A

650 W

2200 BTU per hour

46 lbs

20.87 kg

2U

EIA 310-D for

19-inch racks

28 in or 71.68

cm

0–40° C

32–104° F

5%–95%

CSA

FCC (Part 15

Class A), CE,

C-Tick, VCCI,

CCC, KC, NOM,

GOST, SABS,

SASO

RoHS, SVHC,

WEEE

Processors

Memory

MPX 11515/11520/11

530/11540/11542

MPX 17500/MPX

19500/MPX 21500

2 six-core

48 GB

2 six-core

48 GB

MPX

17550/MPX

19550/MPX

20550/MPX

21550

MPX 22040/MPX

22060/MPX

22080/MPX

22100/MPX 22120

2 six-core 2 eight-core

96 GB 256 GB

72


Ports - 1G 4xcopper/fiber 1G

SFP ports

Ports -

10G

8x10G SFP+ ports

NA

8x10G SFP+ ports 8x10G

SFP+ ports

2

NA

2

12x1G SFP +

24x10G SFP+

model:

12xcopper/fiber

1G SFP ports

12x1G SFP +

24x10G SFP+

model:

24x10G SFP+ ports

24x10G SFP+

ports model:

24x10G SFP+ ports

4 Number of

Power

Supplies

AC Power

Supply input voltage, frequency,

& current

2

100–240 VAC

50–60 Hz

6.5–3.5 A

100–240 VAC

50–60 Hz

6.5–3.5 A

Maximum

Power Con sumption

650 W 650 W

100–240

VAC

50–60 Hz

6.5–3.5 A

850 W

12x1G SFP +

24x10G SFP+ model:

100-240VAC

50/60Hz

6.0-12.0A


100-240VAC

50/60Hz

6.5-15.5A

12x1G SFP +


1050 W


1400 W

73


Heat

Dissipation

2200 BTU per hour 2200 BTU per hour

Weight

Height

Width

46 lbs 40 lbs

20.87 kg

2U

EIA 310-D for 19-inch racks

18.14 kg

2U

EIA 310-D for

19-inch racks

Depth 28 in or 71.68 cm

Operating

Temperatu re

Humidity range (non

-condensin g)

Safety Cer tifications

EMC & Sus ceptibility

0–40° C

32–104° F

5%–95%

CSA

FCC (Part 15 Class

A), CE, C-Tick, VCCI,

CCC, KC, NOM,

GOST, SABS, SASO

24.75 in or

62.865 cm

0–40° C

32–104° F

5%–95%

TUV

FCC (Part 15

Class A), CE,

C-Tick, VCCI-A

Complianc e

RoHS, SVHC, WEEE RoHS, WEEE

2900 BTU per hour

12x1G SFP +


2,000-2,6000 BTU per hour


40 lbs

2,700-3,800 BTU per hour

85 lbs

18.14 kg

2U

EIA 310-D for 19-inch racks

24.75 in or

62.865 cm

0–40° C

38.56 kg

2U

EIA 310-D for

19-inch racks

28¼ in or 72 cm

0–40° C

32–104° F

5%–95%

32–104° F

20%–80%

TUV CSA

FCC (Part

15 Class

A), CE,

C-Tick,

VCCI-A

RoHS,

WEEE

FCC (Part 15

Class A), CE (EN5

5022/55024),

C-Tick, VCCI

RoHS, WEEE

74

Preparing for Installation

Before you install your new appliance, carefully unpack your appliance and make sure that all parts were delivered. Once you are satisfied that your appliance has been delivered to your expectations, verify that the location where the appliance will be installed meets temperature and power requirements and that the server cabinet or floor-to-ceiling cabinet is securely bolted to the floor and has sufficient airflow.

Only trained and qualified personnel should install, maintain, or replace the appliance, and efforts should be taken to ensure that all cautions and warnings are followed.

75

Unpacking the Appliance

The hardware accessories for your particular appliance, such as cables, adapters, and rail kit, vary depending on the hardware platform you ordered. Unpack the box that contains your new appliance on a sturdy table with plenty of space and inspect the contents.

Use the following list to verify that you received everything that should have been included in the box.

•

The appliance you ordered

•

One RJ-45 to DB-9 adapter

•

One 6 ft RJ-45/DB-9 cable

•

The following list specifies the number of power cables included for each appliance model:

•

One power cable for the MPX 5500, MPX 5550/5650, MPX 7500/9500, and MPX

8200/8400/8600/8800 appliances

•

Two power cables for the 9010 FIPS, 12000-10G, MPX 15000, MPX 17000, MPX

9700/10500/12500/15500, MPX 11500/13500/14500/16500/18500/20500, MPX

11515/11520/11530/11540/11542, MPX 17500/19500/21500, and MPX

17550/19550/20550/21550 appliances

•

Four power cables for the MPX 22040/22060/22080/22100/22120 appliance

Note: Make sure that a power outlet is available for each cable.

Note: For Brazilian customers, Citrix does not ship a power cable. Use a cable that

conforms to the ABNT NBR 14136:2002 standard.

•

One standard 4-post rail kit

Note: If the kit that you received does not fit your rack, contact your Citrix sales

representative to order the appropriate kit.

In addition to the items included in the box with your new appliance, you will need the following items to complete the installation and initial configuration process.

•

Ethernet cables for each additional Ethernet port that you will connect to your network

•

One available Ethernet port on your network switch or hub for each NetScaler Ethernet port you want to connect to your network

Note: Transceiver modules are sold separately. Contact your Citrix sales

representative to order transceiver modules for your appliance. Only transceivers supplied by Citrix are supported on the appliance.

•

A computer to serve as a management workstation

76

Preparing the Site and Rack

There are specific site and rack requirements for the NetScaler appliance. You must make sure that adequate environmental control and power density are available. Racks must be bolted to the ground, have sufficient airflow, and have adequate power and network connections. Preparing the site and rack are important steps in the installation process and help ensure a smooth installation.

Site Requirements

The appliance should be installed in a server room or server cabinet with the following features:

Environment control

An air conditioner, preferably a dedicated computer room air conditioner (CRAC), capable of maintaining the cabinet or server room at a temperature of no more than 27 degrees C/80.6 degrees F at altitudes of up to 2100 m/7000 ft, or 18 degrees C/64.4

degrees F at higher altitudes, a humidity level no greater than 45 percent, and a dust-free environment.

Power density

Wiring capable of handling at least 4,000 watts per rack unit in addition to power needs for the CRAC.

Rack Requirements

The rack on which you install your appliance should meet the following criteria:

Rack characteristics

Racks should be either integrated into a purpose-designed server cabinet or be the floor-to-ceiling type, bolted down at both top and bottom to ensure stability. If you have a cabinet, it should be installed perpendicular to a load-bearing wall for stability and sufficient airflow. If you have a server room, your racks should be installed in rows spaced at least 1 meter/3 feet apart for sufficient airflow. Your rack must allow your IT personnel unfettered access to the front and back of each server and to all power and network connections.

Power connections

At minimum, two standard power outlets per unit.

Network connections

At minimum, four Ethernet connections per rack unit.

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Preparing the Site and Rack

Space requirements

One empty rack unit for the Citrix NetScaler 7000, MPX 5500, MPX 5550/5650, MPX

7500/9500, and MPX 8200/8400/8600/8800, and two consecutive empty rack units for all other appliance models.

Note: You can order the following rail kits separately.

•

Compact 4-post rail kit, which fits racks of 23 to 33 inches.

•

2-post rail kit, which fits 2-post racks.

78

Cautions and Warnings

Electrical Safety Precautions

Caution: During installation or maintenance procedures, wear a grounding wrist strap to

avoid ESD damage to the electronics of the appliance. Use a conductive wrist strap attached to a good earth ground or to the appliance. You can attach it to the connector beside the ESD symbol on the back.

Follow basic electrical safety precautions to protect yourself from harm and the appliance from damage.

•

Be aware of the location of the emergency power off (EPO) switch, so that you can quickly remove power to the appliance if an electrical accident occurs.

•

Remove all jewelry and other metal objects that might come into contact with power sources or wires before installing or repairing the appliance. When you touch both a live power source or wire and ground, any metal objects can heat up rapidly and may cause burns, set clothing on fire, or fuse the metal object to an exposed terminal.

•

Use a regulating, uninterruptible power supply (UPS) to protect the appliance from power surges and voltage spikes, and to keep the appliance operating in case of power failure.

•

Never stack the appliance on top of any other server or electronic equipment.

•

All appliances are designed to be installed on power systems that use TN earthing. Do not install your device on a power system that uses either TT or IT earthing.

•

Make sure that the appliance has a direct physical connection to the earth during normal use. When installing or repairing an appliance, always make sure that the ground circuit is connected first and disconnected last.

•

Make sure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 16

A international) is used on all current-carrying conductors on the power system to which your appliances are connected.

•

Do not work alone when working with high voltage components.

•

Always disconnect the appliance from power before removing or installing any component. When disconnecting power, first shut down the appliance, and then unplug the power cords of all the power supply units connected to the appliance. As long as the power cord is plugged in, line voltages can be present in the power supply, even when the power switch is OFF.

•

Do not use mats designed to decrease static electrical discharge as protection from electrical shock. Instead, use rubber mats that have been specifically designed as electrical insulators.

•

Make sure that the power source can handle the appliance's maximum power consumption rating with no danger of an overload. Always unplug any appliance before

79

Cautions and Warnings performing repairs or upgrades.

•

Do not overload the wiring in your server cabinet or on your server room rack.

•

During thunderstorms, or anticipated thunderstorms, avoid performing any hardware repairs or upgrades until the danger of lightning has passed.

•

When you dispose of an old appliance or any components, follow any local and national laws on disposal of electronic waste.

•

•

To prevent possible explosions, replace expired batteries with the same model or a manufacturer-recommended substitute and follow the manufacturer’s instructions for battery replacement.

Never remove a power supply cover or any sealed part that has the following label:

Appliance Precautions

•

Determine the placement of each component in the rack before you install the rail.

•

Install the heaviest appliance first, at the bottom of the rack, and then work upward.

Distribute the load on the rack evenly. An unbalanced rack is hazardous.

•

Allow the power supply units and hard drives to cool before touching them.

•

Install the equipment near an electrical outlet for easy access.

•

Mount equipment in a rack with sufficient airflow for safe operation.

•

For a closed or multiple-unit rack assembly, the ambient operating temperature of the rack environment might be greater than the ambient temperature of the room.

Therefore, consider the lowest and highest operating temperatures of the equipment when making a decision about where to install the appliance in the rack.

80

Cautions and Warnings

Rack Precautions

•

Make sure that the leveling jacks on the bottom of the rack are fully extended to the floor, with the full weight of the rack resting on them.

•

For a single-rack installation, attach a stabilizer to the rack.

•

For a multiple-rack installation, couple (attach) the racks together.

•

Always make sure that the rack is stable before extending a component from the rack.

•

Extend only one component at a time. Extending two or more simultaneously might cause the rack to become unstable.

•

The handles on the left and right of the front panel of the appliance should be used only for extending the appliance out of the rack. Do not use these handles for mounting the appliance on the rack. Use the rack-rail hardware, described later, instead.

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After you have determined that the location where you will install your appliance meets the environmental standards and the server rack is in place according to the instructions, you are ready to install the hardware. After you mount the appliance, you are ready to connect it to the network, to a power source, and to the console terminal that you will use for initial configuration. To complete the installation, you turn on the appliance. Be sure to observe the cautions and warnings listed with the installation instructions.

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Rack Mounting the Appliance

Most appliances can be installed in standard server racks that conform to EIA-310-D specification. The appliances ship with a set of rails, which you must install before you mount the appliance. The only tools that you need for installing an appliance are a Phillips screwdriver and a flathead screwdriver.

Caution: If you are installing the appliance as the only unit in the rack, mount it at the

bottom. If the rack contains other units, make sure that the heaviest unit is at the bottom. If the rack has stabilizing devices available, install them before mounting the appliance.

The following table lists the different hardware platforms and the rack units required for each platform.

Table 1. Height Requirements For Each Platform

Platform

7000

9010 FIPS, 12000-10G

MPX 5500

MPX 5550/5650

MPX 7500/9500

MPX 8200/8400/8600/8800

MPX 9700/10500/12500/15500

Number of rack units

One rack unit

Two rack units

One rack unit

One rack unit

One rack unit

One rack unit

Two rack units

MPX 15000, MPX 17000

MPX 11500/13500/14500/16500/18500/20500

MPX 11515/11520/11530/11540/11542

MPX 17500/19500/21500

Two rack units

Two rack units

Two rack units

Two rack units

MPX 17550/19550/20550/21550 Two rack units

MPX 22040/22060/22080/22100/22120 Two rack units

Each appliance ships with a mounting rail kit that contains two rail assemblies, one for the left side and the other for the right side of the appliance, and screws to attach the rails. An assembly consists of an inner rail and a rack rail. The supplied rail kit is 28 inches long (38 inches extended). Contact your Citrix sales representative to order a 23-inch (33 inches extended) rail kit.

Note: The same rail kit is used for both square-hole and round-hole racks. See "

Installing the Rail Assembly to the Rack " for specific instructions for threaded, round-hole racks.

To mount the appliance, you must first install the rails and then install the appliance in the rack.

Perform the following tasks to mount the appliance:

83


•

Remove the inner rails from the rail assembly.

•

Attach the inner rails to the appliance.

•

Install the rack rails on the rack.

•

Install the appliance in the rack.

The appliance is shipped with rack-rail hardware. This hardware consists of two inner rails that you attach to the appliance, one on each side, and a rack-rail assembly that you attach to the rack. The following figure illustrates the steps involved in mounting the Citrix

NetScaler appliance to a rack.

To remove the inner rails from the rail assembly

1. Place the rail assembly on a flat surface.

2. Slide out the inner rail toward the front of the assembly.

3. Depress the latch until the inner rail comes all the way out of the rail assembly.

4. Repeat steps 1 through 3 to remove the second inner rail.

To attach the inner rails to the appliance

1. Position the right inner rail behind the handle on the right side of the appliance.

2. Align the holes on the rail with the corresponding holes on the side of the appliance.

3. Attach the rail to the appliance with the provided screws: 4 per side for a 1U appliance and 5 per side for a 2U appliance, as shown in the following figure.

Figure 1. Attaching inner rails

4. Repeat steps 1 through 3 to install the left inner rail on the other side of the appliance.

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To install the rack rails on the rack

1. If you have a round-hole, threaded rack, skip to step 3.

2. Install square nut retainers into the front post and back post of the rack as shown in the following figures. Before inserting a screw, be sure to align the square nut with the correct hole for your 1U or 2U appliance. The three holes are not evenly spaced.

85

Figure 2. Installing Retainers into the Front Rack Posts Figure 3. Installing Retainers into the Rear Rack Posts

3. Install the adjustable rail assembly into the rack as shown in the following figures. Use a screw to lock the rear rail flange into the rack. With the screw securing the rail in place, you can optionally remove the latching spring.


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Figure 4. Installing the Rail Assembly to the Rack


To install the appliance in the rack

1. Align the inner rails, attached to the appliance, with the rack rails.

2. Slide the appliance into the rack rails, keeping the pressure even on both sides.

3. Verify that the appliance is locked in place by pulling it all the way out from the rack.

Figure 5. Rack Mounting the Appliance

87

Installing and Removing 1G SFP

Transceivers

Note: This section applies to the 9010 FIPS, 12000-10G, MPX 8200/8400/8600/8800, MPX

9700/10500/12500/15500, MPX 11500/13500/14500/16500/18500/20500, MPX

11515/11520/11530/11540/11542, and MPX 22040/22060/22080/22100/22120 appliances.

A Small Form-Factor Pluggable (SFP) is a compact transceiver that can operate at speeds of up to 1 gigabit per second and is available in both copper and fiber types. Inserting a 1G

SFP copper transceiver converts the 1G SFP port to a 1000BASE-T port. Inserting a 1G SFP fiber transceiver converts the 1G SFP port to a 1000BASE-X port. Auto-negotiation is enabled by default on the 1G SFP port into which you insert your 1G SFP transceiver. As soon as a link between the port and the network is established, the speed and mode are matched on both ends of the cable.

Note: The 1G SFP transceiver is hot-swappable from release 9.3 build 42.2 and later on

the NetScaler appliances that use the e1k interface. The following platforms support 1G

SPF transceivers:

•

MPX 7500/9500

•

MPX 8200/8400/8600/8800

•

MPX 9700/10500/12500/15500

•

MPX 11500/13500/14500/16500/18500/20500

•

MPX 11515/11520/11530/11540/11542

•

MPX 22040/22060/22080/22100/22120

Caution: NetScaler appliances do not support 1G SFP transceivers from vendors other

than Citrix Systems. Attempting to install third-party 1G SFP transceivers on your

NetScaler appliance voids the warranty.

Insert 1G SFP transceivers into the 1G SFP ports on the front panel of the appliance.

Frequent installation and removal of transceivers shortens their life span. Follow the removal procedure carefully to avoid damaging the 1G SFP transceiver or the appliance.

Caution: Do not install the transceivers with the cables attached. Doing so can damage

the cable, the connector, or the optical interface of the transceiver.

88

Installing and Removing 1G SFP Transceivers

To install a 1G SFP transceiver

1. Remove the 1G SFP transceiver carefully from its box.

Danger: Do not look directly into fiber optic transceivers or cables. They emit laser

beams that can damage your eyes.

2. Align the 1G SFP transceiver to the front of the 1G SFP transceiver port on the front panel of the appliance, as shown in the following figure.

Note: The illustration in the following figures might not represent your actual

appliance.

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Figure 1. Installing a 1G SFP transceiver

3. Hold the 1G SFP transceiver between your thumb and index finger and insert it into the

1G SFP transceiver port, pressing it in until you hear the transceiver snap into place.

4. Lock the transceiver.

5. Verify that the LED is green and blinks twice, which indicates that the transceiver is functioning correctly.

6. If you are using a fiber 1G SFP transceiver, do not remove the dust caps attached to the transceiver and the cable until you are ready to insert the cable.

Installing and Removing 1G SFP Transceivers

To remove a 1G SFP transceiver

1. Disconnect the cable from the 1G SFP transceiver. If you are using a fiber optic cable, replace the dust cap on the cable before putting it away.



2. Unlock the 1G SFP transceiver.

3. Hold the 1G SFP transceiver between your thumb and index finger and slowly pull it out of the port.

4. If you are removing a fiber 1G SFP transceiver, replace the dust cap before putting it away.

5. Put the 1G SFP transceiver into its original box or another appropriate container.

90

Installing and Removing XFP and 10G

SFP+ Transceivers

Note: This section applies to the 12000 10G, MPX 8200/8400/8600/8800, MPX

9700/10500/12500/15500, MPX 15000, MPX 17000, MPX

11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX

17500/19500/21500, MPX 17550/19550/20550/21550, and MPX

22040/22060/22080/22100/22120 appliances.

A 10-Gigabit Small Form-Factor Pluggable (XFP or SFP+) is a compact optical transceiver that can operate at speeds of up to 10 gigabits per second. The 12000 10G, MPX 15000, and

MPX 17000 appliances use XFP transceivers and the MPX 8200/8400/8600/8800, MPX

9700/10500/12500/15500, MPX 11500/13500/14500/16500/18500/20500, MPX

11515/11520/11530/11540/11542, MPX 17500/19500/21500, MPX

17550/19550/20550/21550, and MPX 22040/22060/22080/22100/22120 appliances use 10G

SFP+ transceivers. Autonegotiation is enabled by default on the XFP/10G SFP+ ports into which you insert your XFP/10G SFP+ transceiver. As soon as a link between the port and the network is established, the mode is matched on both ends of the cable and for 10G SFP+ transceivers, the speed is also autonegotiated.

Note: An XFP transceiver is not hot-swappable on the NetScaler appliances. You must

restart a NetScaler appliance after you insert an XFP transceiver.

However, the 10G SFP+ transceiver is hot-swappable from release 9.3 build 57.5 and later on the NetScaler appliances that use the ixgbe (ix) interface. The following platforms support 10G SPF+ transceivers:

•

MPX 8200/8400/8600/8800

•

MPX 9700/10500/12500/15500 10G and 10G FIPS

•

MPX 11500/13500/14500/16500/18500/20500

•

MPX 11515/11520/11530/11540/11542

•

MPX 17500/19500/21500

•

MPX 17550/19550/20550/21550

•

MPX 22040/22060/22080/22100/22120

The following platforms support XFP transceivers:

•

MPX 15000

•

MPX 17000

Caution: NetScaler appliances do not support XFP/10G SFP+ transceivers provided by

vendors other than Citrix Systems. Attempting to install third-party XFP/10G SFP+ transceivers on your NetScaler appliance voids the warranty.

91

Installing and Removing XFP and 10G SFP+ Transceivers

Insert the XFP/10G SFP+ transceivers into the XFP/10G SFP+ ports on the front panel of the appliance. Frequent installation and removal of transceivers shortens their life span. Follow the removal procedure carefully to avoid damaging the transceiver or the appliance.

Caution: Do not install the transceivers with the cables attached. Doing so can damage

the cable, the connector, or the optical interface of the transceiver.

92


To install an XFP/10G SFP+ transceiver

1. Remove the XFP/10G SFP+ transceiver carefully from its box.

Danger: Do not look directly into fiber optic transceivers and cables. They emit laser


2. Align the XFP/10G SFP+ transceiver to the front of the XFP/10G SFP+ transceiver port on the front panel of the appliance.

3. Hold the XFP/10G SFP+ transceiver between your thumb and index finger and insert it into the XFP/10G SFP+ transceiver port, pressing it in until you hear the transceiver snap into place.

4. Move the locking hinge to the DOWN position as shown in the following figure.

93

Figure 1. Locking an XFP transceiver

5. Verify that the LED is green and blinks twice, which indicates that the transceiver is functioning correctly.

6. Do not remove the dust caps attached to the transceiver and cable until you are ready to insert the cable.


To remove an XFP/10G SFP+ transceiver

1. Disconnect the cable from the XFP/10G SFP+ transceiver. Replace the dust cap on the cable before putting it away.



2. Unlock the XFP/10G SFP+ transceiver by moving the locking hinge to the UP position.

3. Hold the XFP/10G SFP+ transceiver between your thumb and index finger and slowly pull it out of the port.

4. Replace the dust cap on the transceiver before putting it away.

5. Put the XFP/10G SFP+ transceiver into its original box or another appropriate container.

94

Connecting the Cables

When the appliance is securely mounted on the rack, you are ready to connect the cables.

Ethernet cables and the optional console cable are connected first. Connect the power cable last.

Danger: Before installing or repairing the appliance, remove all jewelry and other metal

objects that might come in contact with power sources or wires. When you touch both a live power source or wire and ground, any metal objects can heat up rapidly and cause burns, set clothing on fire, or fuse the metal object to an exposed terminal.

Connecting the Ethernet Cables

Ethernet cables connect your appliance to the network. The type of cable you need depends on the type of port used to connect to the network. Use a category 5e or category

6 Ethernet cable with a standard RJ-45 connector on a 10/100/1000BASE-T port or 1G SFP copper transceiver. Use a fiber optic cable with an LC duplex connector with a 1G SFP fiber transceiver, 10G SFP+, or XFP transceiver. The type of connector at the other end of the fiber optic cable depends on the port of the device that you are connecting to.

To connect an Ethernet cable to a 10/100/1000BASE-T port or

1G SFP copper transceiver

1. Insert the RJ-45 connector on one end of your Ethernet cable into an appropriate port on the front panel of the appliance, as shown in the following figure.

Figure 1. Inserting an Ethernet cable

95

2. Insert the RJ-45 connector on the other end into the target device, such as a router or switch.

3. Verify that the LED glows amber when the connection is established.


To connect the Ethernet cable to a 1G SFP fiber, 10G SFP+, or XFP transceiver

1. Remove the dust caps from the transceiver and cable.

2. Insert the LC connector on one end of the fiber optic cable into the appropriate port on the front panel of the appliance.

3. Insert the connector on the other end into the target device, such as a router or switch.

4. Verify that the LED glows amber when the connection is established.

Connecting the Console Cable

You can use the console cable to connect your appliance to a computer or terminal, from which you can configure the appliance. Alternatively, you can use a computer connected to the network. Before connecting the console cable, configure the computer or terminal to support VT100 terminal emulation, 9600 baud, 8 data bits, 1 stop bit, parity, and flow control set to NONE. Then connect one end of the console cable to the RS232 serial port on the appliance and the other end to the computer or terminal.

To connect the console cable to a computer or terminal

1. Insert the DB-9 connector at the end of the cable into the console port that is located on the front panel of the appliance, as shown in the following figure.

Figure 2. Inserting a console cable

Note: To use a cable with an RJ-45 converter, insert the optional converter provided

into the console port and attach the cable to it.

2. Insert the RJ-45 connector at the other end of the cable into the serial port of the computer or terminal.

Connecting the Power Cable

An MPX 5500, MPX 5550/5650, MPX 7500/9500, MPX 8200/8400/8600/8800, and 7000 appliance has one power cable. All the other appliances come with two power cables, but they can also operate if only one power cable is connected, except the MPX

22040/22060/22080/22100/22120 which comes with four power cables and requires two power cables for proper operation. A separate ground cable is not required, because the three-prong plug provides grounding.

96


To connect the appliance to the power source

1. Connect one end of the power cable to the power outlet on the back panel of the appliance, next to the power supply, as shown in the following figure.

Figure 3. Inserting a power cable

2. Connect the other end of the power cable to a standard 110V/220V power outlet.

3. If a second power supply is provided, repeat steps 1 and 2 to connect the second power supply.

Note: The 9010 FIPS, 12000-10G, MPX 9700/10500/12500/15500, MPX

11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542,

MPX 17500/19500/21500, and MPX 17550/19550/20550/21550 appliances emit a high-pitched alert if one power supply fails or if you connect only one power cable to the appliance. To silence the alarm, you can press the small red button located on the back panel of the appliance.

97

Switching on the Appliance

After you have installed the appliance in a rack and connected the cables, verify that the power cable is properly connected. If you have installed a second power supply, make sure the second cable is connected to an outlet for a different circuit than the first. After verifying the connections, you are ready to switch on the appliance.

To switch on the appliance

1. Verify that the appliance is connected through a console or Ethernet port. This will ensure that you can configure the appliance after it is switched on.

2. Press the ON/OFF toggle power switch on the back panel of the appliance.

Figure 1. Power switch on back panel

98

3. Verify that the LCD on the front panel is backlit and the start message appears, as shown in the following figure.

Figure 2. LCD startup screen

Caution: Be aware of the location of the emergency power off (EPO) switch, so that if an

electrical accident occurs you can quickly remove power from the appliance.


After you have installed your appliance in a rack, you are ready to perform the initial configuration. Once initial configuration is complete, refer to the specific configuration guides for the features you will be using.

Initial configuration is the same for the multifunction Citrix NetScaler, the dedicated Access

Gateway Enterprise Edition, and the dedicated Citrix® Application Firewall™ appliances. To perform the initial configuration on the MPX 5500, MPX 5550/5650, MPX 7500/9500, MPX

8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX

11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX

17500/19500/21500, MPX 17550/19550/20550/21550, and MPX

22040/22060/22080/22100/22120 appliances, you can also use the LCD keypad on the front panel of the appliance. To perform the initial configuration, you can use the serial console or the setup wizard. You can access the setup wizard from any computer that is on the same network as the new NetScaler appliance. However, because this method uses the

NetScaler default IP address, you must install and configure one NetScaler appliance at a time. If you want to configure a new appliance from a remote network, or if you want to install multiple NetScaler appliances and then configure them without using the console port, you can use Dynamic Host Configuration Protocol (DHCP) to assign each new appliance an IP address at which you can access the appliance for remote configuration.

For initial configuration, use nsroot as both the administrative user name and the password.

For subsequent access, use the password assigned during initial configuration.

After you complete the initial configuration of the appliance, you can configure secure access to your appliance. As a result, you are no longer prompted for a password when logging on. This is especially helpful in environments for which you would otherwise have to keep track of a large number of passwords.

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Using the LCD Keypad

Note: The following section is applicable to MPX 5500, MPX 5550/5650, MPX 7500/9500,

MPX 8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX

11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX

17500/19500/21500, MPX 17550/19550/20550/21550, and MPX

22040/22060/22080/22100/22120 appliances only.

When you first install the appliance, you can configure the initial settings by using the LCD keypad on the front panel of the appliance. The keypad interacts with the LCD display module, which is also on the front panel of these appliances.

Note: You can use the LCD keypad for initial configuration on a new appliance with the

default configuration. The configuration file (ns.conf) should contain the following command and default values.

set ns config -IPAddress 192.168.100.1 -netmask 255.255.0.0

The functions of the different keys are explained in the following table.

Table 1. LCD Key Functions

>

^

Key

<

Function

Moves the cursor one digit to the left.

Moves the cursor one digit to the right.

Increments the digit under the cursor.

v Decrements the digit under the cursor.

.

Processes the information, or terminates the configuration, if none of the values are changed. This key is also known as the ENTER key.

To perform the initial configuration by using the LCD keypad press the "<" key.

You are prompted to enter the subnet mask, NetScaler IP address (NSIP), and gateway in that order respectively. The subnet mask is associated with both the NSIP and default gateway IP address. The NSIP is the IPv4 address of the NetScaler appliance. The default gateway is the IPv4 address for the router, which will handle external IP traffic that the

NetScaler cannot otherwise route. The NSIP and the default gateway should be on the same subnet.

If you enter a valid value for the subnet mask, such as 255.255.255.224, you are prompted to enter the IP address. Similarly, if you enter a valid value for the IP address, you are prompted to enter the gateway address. If the value you entered is invalid, the following error message appears for three seconds, where xxx.xxx.xxx.xxx is the IP address you entered, followed by a request to re-enter the value.

Invalid addr!

xxx.xxx.xxx.xxx

100

Using the LCD Keypad

If you press the ENTER (.) key without changing any of the digits, the software interprets this as a user exit request. The following message will be displayed for three seconds.

Exiting menu...

xxx.xxx.xxx.xxx

If all the values entered are valid, when you press the ENTER key, the following message appears.

Values accepted,

Rebooting...

The subnet mask, NSIP, and gateway values are saved in the configuration file.

Note: For information about deploying a high availability (HA) pair, see "

Configuring High

Availability ."

101

Using the NetScaler Serial Console

When you first install the appliance, you can configure the initial settings by using the serial console. With the serial console, you can change the system IP address, create a subnet or mapped IP address, configure advanced network settings, and change the time zone.

Note: To locate the serial console port on your appliance, see "RS232 Serial Console Port"

in " Ports ."

102


To configure initial settings by using a serial console

1. Connect the console cable into your appliance. For more information, see "Connecting

the Console Cable" in " Connecting the Cables ."

2. Run the vt100 terminal emulation program of your choice on your computer to connect to the appliance and configure the following settings: 9600 baud, 8 data bits, 1 stop bit, parity, and flow control set to NONE.

3. Press ENTER. The terminal screen displays the Logon prompt.

Note: You might have to press ENTER two or three times, depending on which

terminal program you are using.

4. Log on to the appliance with the administrator credentials. Your sales representative or

Citrix Customer Service can provide you with the administrator credentials.

5. At the prompt, type config ns to run the NetScaler configuration script.

6. To complete the initial configuration of your appliance, follow the prompts.

Note: To prevent an attacker from breaching your ability to send packets to the

appliance, choose a non-routable IP address on your organization's LAN as your appliance IP address.

You can replace steps 5 and 6 with the following NetScaler commands. At the NetScaler command prompt, type: set ns config -ipaddress<IPAddress> -netmask<subnetMask> add ns ip<IPAddress> <subnetMask> -type<type> add route<network> <netmask> <gateway> set system user <userName> -password save ns config reboot

Example

set ns config -ipaddress 10.102.29.60 -netmask 255.255.255.0 add ns ip 10.102.29.61 255.255.255.0 -type snip add route 0.0.0.0 0.0.0.0 10.102.29.1 set system user nsroot -password

Enter password: *****

Confirm password: ***** save ns config reboot

You have now completed initial configuration of your appliance. To continue configuring the appliance, choose one of the following options:

103


Citrix NetScaler.

If you are configuring your appliance as a standard NetScaler with other licensed features, see " Load Balancing ."

Citrix® Application Firewall™.

If you are configuring your appliance as a standalone application firewall, see

" Application Firewall ."

Access Gateway.

If you are configuring your appliance as an Access Gateway, see " Access Gateway 9.3,

Enterprise Edition ."


Configuring

High Availability ."

104

Using the Setup Wizard

To configure the appliance by using the Setup Wizard in the configuration utility, you need an administrative computer configured on the same network as the appliance. To run the configuration utility, the Java RunTime Environment (JRE) version 1.4.2_04 or later must be installed on the workstation or laptop. You can use the Setup Wizard to configure the following initial settings on the appliance:

•

System IP address and subnet mask

•

Subnet or Mapped IP address and subnet mask

•

Host name

•

Default gateway

•

Time zone

•

Licenses

•

Administrator password

Important: Before running the Setup Wizard, you should download your licenses from the

Citrix Web site and put them in a location on your computer or another device where you can access them from your Web browser during configuration.

Note: If the appliance is configured with the default IP address, licenses are not installed

on the appliance, or the mapped or subnet IP address is not configured, the configuration utility automatically opens the Setup Wizard when you log on to the appliance.

105

Using the Setup Wizard

To configure initial settings by using the Setup Wizard

1. In a Web browser, type: http://192.168.100.1

Note: The NetScaler software is preconfigured with a default IP address and

associated netmask. The default IP address is 192.168.100.1 and the default netmask is 255.255.0.0.

2. In User Name and Password, type the administrator credentials. You can obtain the initial user name and password from your sales representative or from Citrix Customer

Service.

3. In Start in, select Configuration, and then click Login.

4. In the Setup Wizard, click Next, and then follow the instructions in the wizard.

Note: To prevent an attacker from breaching your ability to send packets to the

appliance, choose a non-routable IP address on your organization's LAN as your appliance IP address.

You have now completed initial configuration of your appliance. To continue configuring the appliance, choose one of the following options:

Citrix NetScaler.

If you are configuring your appliance as a standard NetScaler with other licensed features, see " Load Balancing ."

Citrix® Application Firewall™.

If you are configuring your appliance as a standalone application firewall, see

" Application Firewall ."

Access Gateway.

If you are configuring your appliance as an Access Gateway, see " Access Gateway 9.3,

Enterprise Edition ."


Configuring

High Availability ."

106

Using DHCP for Initial Access

Note: The terms NetScaler, NetScaler appliance, and appliance are used interchangeably.

For initial configuration of a NetScaler appliance, Dynamic Host Configuration Protocol

(DHCP) can eliminate dependency on the console by providing a subnet IP (SNIP) address at which you can access the appliance to configure it remotely. You can also use DHCP after initial configuration if, for example, you want to move a NetScaler to a different subnet.

To use DHCP, you must first specify the NetScaler vendor class identifier on a DHCP server.

Optionally, you can also specify the pool of IP addresses from which your NetScaler appliance can acquire an IP address. If a pool is not specified, the address is acquired from the general pool.

A new NetScaler appliance does not have a configuration file. When you connect an appliance without a configuration file to the network, its DHCP client automatically polls the DHCP server for an IP address. If you have specified the NetScaler vendor class identifier on the DHCP server, the server returns an address. You can also enable the DHCP client on a previously configured appliance.

Prerequisites

To use DHCP, you must:

1. Note the system ID (sysid) on the serial number sticker on the back panel of the appliance. On an older appliance, the system ID may not be available. In this case, use the MAC address instead of the system ID.

2. Set up a DHCP server and configure it with the NetScaler vendor class identifier.

107


To configure a Linux/UNIX DHCP server for the

NetScaler appliance

1. Specify "citrix-NS" as the vendor class identifier for the NetScaler appliance by adding the following configuration to the server's dhcpd.conf file. The subclass declaration must be inside the subnet declaration.

option space auto;

option auto.key code 1 = text; class "citrix-1" {

match option vendor-class-identifier;

} subclass "citrix-1" "citrix-NS"{ vendor-option-space auto; option auto.key "citrix-NS";

Note: The location of the dhcpd.conf file can be different in different versions and

flavors of the Linux/UNIX-based operating system (for example, in FreeBSD 6.3 the file is present in the /etc/ folder). For the location, see the dhcpd man page of the

DHCP server.

2. If you do not want NetScaler appliances to use IP addresses from the general pool, specify a pool of addresses for the appliance. You must include this pool declaration inside the subnet declaration. For example, adding the following configuration to the dhcpd.conf file specifies a pool of IP addresses ranging from 192.168.2.120 to

192.168.2.127.

pool { allow members of "citrix-1"; range 192.168.2.120 192.168.2.127; option subnet-mask 255.255.255.0;

}

3. Terminate the DHCP process and restart it to reflect the change to the configuration file. At the shell prompt, type: killall dhcpd dhcpd&

Sample DHCP configuration (dhcpd.conf)

option space auto; option auto.key code 1 = text; class "citrix-1" {

match option vendor-class-identifier;

} subnet 192.168.2.0 netmask 255.255.255.0 {

108

Using DHCP for Initial Access option routers10.217.242.1; option domain-name"jeffbr.local"; option domain-name-servers8.8.8.8; default-lease-time 21600; max-lease-time 43200; subclass "citrix-1" "citrix-NS" { vendor-option-space auto; option auto.key "citrix-NS";

} pool { allow members of "citrix-1"; range 192.168.2.120 192.168.2.127; option subnet-mask 255.255.255.0;

}

}

Implementing an Initial NetScaler Configuration from a

Remote Computer

When a new NetScaler appliance (or any appliance that does not have a configuration file) starts, it automatically polls the DHCP server for an IP address and provides the DHCP server with its sysid. The DHCP server selects one IP address from its pool and assigns it as a subnet IP (SNIP) address to the appliance. The DHCP server includes the sysid of the appliance and the IP address that it assigns to the appliance in the server's dhcpd.leases

file. To find the IP address currently assigned to your appliance, look in the dhcpd.leases

file for the last entry with the sysid of your appliance in the uid or client-hostname field.

Verify that the binding state in this entry is active. If the binding state is not active but free, the IP address is not yet associated with the appliance.

You can use this address to connect to the appliance and remotely configure the initial settings. For example, you can change the IP address, subnet mask, and gateway settings that were fetched from the DHCP server. After completing the initial configuration, you can manually return the DHCP IP address to the server pool. Alternatively, restarting the appliance automatically releases the DHCP IP address back to the server pool.

You can find out the SNIP address assigned to the appliance from the NetScaler console or from the DHCP server.

To find the SNIP address from the NetScaler console

At the console prompt, type:

> sh dhcpParams

DHCP Client on next reboot is ON

DHCP Client Current State: Active

DHCP Client Default route save: OFF

DHCP acquired IP:192.168.2.127

DHCP acquired Netmask:255.255.255.0

DHCP acquired Gateway:192.168.2.1

109


Done

To find the SNIP address from the DHCP server

Look in the dhcpd.leases file for the last entry with the sysid of your appliance in the uid or client-hostname field.

Example: The following entry in a DHCP server's dhcpd.leases file verifies the binding state

of the appliance whose sysid is 45eae1a8157e89b9314f.

lease 192.168.2.127 {

starts 3 2013/08/19 00:40:37;

ends 3 2013/08/19 06:40:37;

cltt 3 2013/08/19 00:40:37;

binding state active;

next binding state free;

hardware ethernet 00:d0:68:11:f4:d6;

uid "45eae1a8157e89b9314f";

client-hostname "45eae1a8157e89b9314f";

In the above example, the binding state is ACTIVE and the IP address assigned to the appliance is 192.168.2.127.

The following table describes DHCP-related CLI commands that you might want to use when configuring a new NetScaler appliance.

Table 1. NetScaler CLI commands for using DHCP with a new NetScaler Appliance

Task

To verify the DHCP fetched details, such as

IP address, subnet mask, and gateway on the appliance

To release the DHCP IP address and return it to the IP address pool on the DHCP server when the NetScaler configuration is complete

At the NetScaler command prompt, type:

> sh dhcpParams

> release dhcpIP

110


Using DHCP When a Configuration File is Present

If you need to move a NetScaler appliance to a different subnet, such as from a testing environment to a production environment, you can use DHCP to access an appliance that already has a configuration file. Before moving the appliance, enable its DHCP client and save the configuration. As a result, when the appliance restarts, it automatically polls the

DHCP server for an IP address. If you did not enable the DHCP client and save the configuration before shutting down the appliance, you will need to connect to the appliance through the console and dynamically run the DHCP client on the appliance. The

DHCP server will then provide an IP address, a gateway, and a subnet mask. You can use the

IP address to access the appliance and configure the other settings remotely.

If the DHCP client is enabled in the configuration file, you should disable it and then save the configuration file. If the DHCP client is enabled, the appliance will poll the DHCP server again for an IP address when it restarts.

The following table lists the NetScaler CLI commands associated with each task.

Table 2. NetScaler CLI commands for using DHCP with a previously configured NetScaler

Appliance

Task

To dynamically run the DHCP client to fetch an IP address from the DHCP server

To configure the DHCP client to run when the appliance restarts

At the NetScaler command prompt, type:

> set dhcpParams dhcpClient on

To prevent the DHCP client from running when the appliance restarts

> set dhcpParams dhcpClient on

> save config

> set dhcpParams dhcpClient off

> save config

To save the DHCP acquired route so that it is available when the appliance restarts

Note: This is required only if the ON

setting was saved.

> set dhcpParams -dhcpclient on

-saveroute on

To prevent saving the DHCP acquired route

(default behavior)

> save config

> set dhcpParams -dhcpclient on

-saveroute off

> save config

Note: This is required only if the ON

setting was saved.

111

Accessing a NetScaler by Using SSH

Keys and No Password

If you administer a large number of NetScaler appliances, storing and looking up passwords for logging on to individual appliances can be cumbersome. To avoid being prompted for passwords, you can set up secure shell access with public key encryption on each appliance.

NetScaler features can also use SSH key based authentication for internal communication when the internal user is disabled (by using the set ns config -internaluserlogin disabled command). In such cases, the key name must be set as "ns_comm_key".

To set up access using SSH keys, you must generate the public-private key pair on a client and copy the public key to the remote NetScaler appliance.

112

Accessing a NetScaler by Using SSH Keys and No Password

To generate the keys and connect to a remote

NetScaler by using SSH keys

1. On a client (Linux client or a NetScaler) change directory to /root/.ssh.

cd /root/.ssh

2. Generate the public-private key pair.

ssh-keygen -t <key_type> -f <optional_key_file_name>

Example: To create an RSA key with default file name.

ssh-keygen -t rsa

3. Press ENTER when prompted for a file name for the key pair.

4. Press ENTER two times when prompted for a passphrase.

Note: If the client is a NetScaler appliance, move the private key file to a persistent

location such as sub-directories of the /flash and /var directories.

5. Log on to the remote NetScaler appliance from the client by using a file transfer protocol, and perform the following: a. Change directory to /nsconfig/ssh. At the prompt, type: cd /nsconfig/ssh b. Use the binary transfer mode to copy the public key to this directory.

bin put id_rsa.pub

6. Open a connection to the remote NetScaler appliance by using an SSH client, such as

PuTTY, and perform the following: a. Log on to the remote appliance using the administrator credentials.

b. Go to the NetScaler shell.

> shell c. At the shell prompt, change the directory to /nsconfig/ssh.

root@ns# cd /nsconfig/ssh d. Append the public key to the authorized_keys file. At the shell prompt, type: root@ns# cat id_rsa.pub >> authorized_keys

113

Accessing a NetScaler by Using SSH Keys and No Password

Note: If the authorized_keys file does not exist at the appliance, you need to

first create the file and then append the contents.

e. Change the permission of the /flash, nsconfig, and ssh directories to 755.

root@ns# chmod 755 /flash root@ns# chmod 755 /flash/nsconfig root@ns# chmod 755 /flash/nsconfig/ssh f. Change the permission of the authorized_keys file to 744.

root@ns# chmod 744 authorized_keys g. Optionally, remove the public key.

root@ns# rm id_rsa.pub

7. On the client, verify that you can connect to the remote NetScaler appliance by using

SSH, without entering the password.

If using the default file name for the public-private key pair.

ssh <user_name>@<NetScalerIPAddress>

If using "ns_comm_key" (when internal user is disabled) for the public-private key pair.

ssh –i /nsconfig/ssh/ns_comm_key <user_name>@<NetScalerIPAddress>

If using any other name for the public-private key pair.

ssh –i <path_to_client_private_key> <user_name>@<NetScalerIPAddress>

114

Changing the Administrative Password

The default user account is the administrative account, which provides complete access to all features of the Citrix NetScaler appliance. Therefore, to preserve security, the administrative account should be used only when necessary, and only individuals whose duties require full access should know the password for the administrative account. The default administrative username and password are nsroot and nsroot, respectively. Citrix recommends changing the administrative password frequently.

To change the administrative password by using the configuration utility

1. Log on to the appliance by using the administrative credentials.

2. On the Configuration tab, in the navigation pane, expand System, and then click Users.

3. In the Users pane, click the default user account (nsroot), and then click Change

Password.

4. In the Change Password dialog box, in Password and Confirm Password, type the password of your choice.

5. Click OK.

To change the administrative password by using the command line interface

At the command prompt, type: set system user <userName> -password

Example:

set system user nsroot -password

Enter password: *****

Confirm password: *****

Done

115

Lights Out Management Port of the

NetScaler Appliance

Hardware

MPX 8005/8015/8200/8400/8600/8800

MPX

The MPX 8200/8400/8600/8800, MPX 11500/13500/14500/16500/18500/20500, MPX

11515/11520/11530/11540/11542, MPX 17550/19550/20550/21550, and MPX

22040/22060/22080/22100/22120 appliances have an Intelligent Platform Management

Interface (IPMI), also known as the Lights out Management (LOM), port on the front panel of the appliance. By using the LOM, you can remotely monitor and manage the appliance, independently of the NetScaler software. You can remotely change the IP address, perform different power operations, and obtain information of the appliance, such as health monitoring information, MAC address, serial number, and properties of the host, by connecting to the appliance through the LOM port.

By connecting the LOM port over a dedicated channel that is separate from the data channel, you can make sure that connectivity to the appliance is maintained even if the data network is down.

Caution: LOM firmware versions are platform specific. Upgrading to a LOM firmware

version other than one shown for your platform in the LOM Support Matrix, below, results in the LOM becoming unusable.

The LOM Support Matrix shows the LOM firmware versions shipped with the various platforms, along with the recommended versions, and the earliest NetScaler software versions that support both the shipped and the recommended LOM firmware versions.

11500/13500/14500/16500/18500/20500

MPX 11515/11520/11530/11540/11542

MPX 17550/19550/20550/21550

MPX 22040/22060/22080/22100/22120

Ships With Version

2.04/2.07/3.02/3.10/3.11

2.52/3.02/3.33/3.34

2.52/3.02/3.33/3.34

2.52/3.02/3.33/3.34

2.63/3.22

Recommended

Version

3.11

3.34

3.34

3.34

3.22

Minimum

NetScaler

Version to avoid PS failure issues

9.3_65.x,

10.1_123.x,

10.5

9.3_65.x,

10.1_123.x,

10.5

9.3_65.x,

10.1_123.x,

10.5

9.3_65.x,

10.1_123.x,

10.5

9.3_65.x,

10.1_123.x,

10.5

116

Lights Out Management Port of the NetScaler Appliance

MPX 24100/24150 2.63/3.22

3.22

9.3_65.x,

10.1_123.x,

10.5

Accessing the LOM Port by using a Web Browser

By using a web browser you can remotely log on to the LOM port to obtain information about the appliance and perform different operations on the appliance.

To access the LOM by using a web browser

1. In a web browser, type the IP address of the LOM port. For initial configuration, type the port’s default address: http://192.168.1.3

2. In the User Name box, type nsroot.

3. In the Password box, type nsroot.

Configuring the LOM Port

For initial configuration of the lights-out management (LOM) port, connect to the port's default IP address and change it to the address that you want to use for remote monitoring and management. Also specify the administrator credentials and the network settings.

Note: The LEDs on the LOM port are unoperational by design on all MPX platforms, except

MPX 22040/22060/22080/22100/22120.

To Configure the NetScaler LOM Port

1. Connect the NetScaler LOM port to a management workstation or network.

2. In a web browser, type: http://192.168.1.3

.

Note: The NetScaler LOM port is preconfigured with the IP address 192.168.1.3 and

subnet mask 255.255.255.0.

3. In the User Name box, type nsroot.

4. In the Password box, type nsroot.

5. In the Configuration tab, click Network and type values for the following parameters:

•

IP Address—IP address of the LOM port.

•

Subnet Mask—Subnet mask used to define the subnet of the LOM port.

•

Default Gateway—IP address of the router that connects the LOM port to the network.

6. Click Save.

117


Power Cycling the Appliance

You can remotely turn off the appliance and turn it back on. The result is similar to pressing the power button on the back panel of the appliance for less than four seconds. The appliance's software performs a graceful shutdown. All operations on the appliance are stopped, no new connections to the client or server are accepted, and all existing connections are closed.

To power cycle the appliance

1. In a web browser, type the IP address of the LOM port.

2. In the User Name and Password boxes, type the administrator credentials.

3. In the Menu bar, click Remote Control.

4. Under Options, click Power Control, and then click Power Cycle System.

5. Click Perform Action.

Performing a Core Dump

If the appliance fails or becomes unresponsive, you can remotely perform a core dump. This procedure has the same effect as pressing the NMI button on the back panel of the appliance.

To perform a core dump




4. Under Options, click NMI, and then click Initiate NMI.

Accessing the Appliance by using the Access

Console

The LOM port allows you to remotely access and manage the appliance by logging on to a redirected console.

To access the appliance by using the access console




118


4. Under Options, click Console Redirection.

5. Click Launch Console, and then click Yes.

6. Type the administrator credentials for the appliance.

Obtaining Properties of the Host

After you log on to the appliance by using the access console, you can remotely manage the appliance. At the console prompt, type sh nsip.

Obtaining Health Monitoring Information

You can log on to the LOM port to view the health information about the appliance. All system sensor information, such as system temperature, CPU temperature, status of fan and power supplies, appears on the sensor readings page.

To obtain health monitoring information



3. In the Menu bar, click System Health.

4. Under Options, click Sensor Readings.

Obtaining the MAC Address and the Serial Number of the Appliance

A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for communications on the physical network segment.

To obtain the MAC address and the serial number of the appliance




4. Under Options, click Console Redirection.

5. Click Launch Console, and then click Yes.

6. Type the administrator credentials for the appliance to log on.

7. Type show interface <management_interface_id> to obtain the MAC address.

8. Type show hardware to obtain the serial number of the appliance.

119


Power Control Operations using the LOM Port

You can remotely perform different power control operations, such as restarting the appliance, performing a graceful shutdown, and performing a forced shutdown, by using the

LOM port.

To perform power control operations

1. In a web browser, log on to the LOM port by using the administrator credentials.


3. Under Options, click Power Control, and then select one of the following options:

•

Reset System—Restart the appliance.

•

Power Off System – Immediate—Disconnect power to the appliance without

shutting down the appliance.

•

Power Off System – Orderly Shutdown—Shut down the appliance, and then

disconnect power to the appliance.

•

Power On System—Turn on the appliance.

•

Power Cycle System—Turn off the appliance, and then turn it back on.

4. Click Perform Action.

120

Migrating the Configuration of an Existing

NetScaler Appliance to Another NetScaler

Appliance

If you are migrating to a new appliance, you must make some changes to the configuration

(ns.conf file) of the old appliance before you copy the configuration to the new appliance.

Note: The following procedure does not apply to NetScaler FIPS appliances.

To migrate a configuration

1. On the old appliance, create a backup copy of the configuration file (ns.conf).

2. Use a vi editor to edit the configuration file that you backed up. For example, you might want to change the user name, host name, and password.

Note: You must remove all interface-related configuration, such as set interface,

bind vlan, add channel, bind channel, and set channel.

3. Shut down the old appliance.

4. Perform initial configuration on the new appliance. Connect to the serial console, and at the command prompt type config ns to run the NetScaler configuration script. Enter parameter values, such as NetScaler IP address and subnet mask. For information about performing initial configuration by using the configuration utility (GUI) or the LCD keypad, see


.

5. Restart the new appliance.

6. Add a route on the new appliance. At the command prompt, type: add route <network>

<netmask> <gateway>

7. Copy the edited configuration file to the new appliance.

8. Copy other relevant files, such as bookmarks, SSL certificates, and CRLs, to the new appliance. Return your feature license(s) to the Citrix licensing portal and reallocate it on the new appliance. For more info about returning your licenses, see http://support.citrix.com/article/CTX131110 .

Note: The platform license is different for a new appliance.

9. Restart the new appliance.

10. Add interface-related configuration specific to your new appliance, switch, and router, and save the configuration.

121

Migrating the Configuration of an Existing NetScaler Appliance to Another NetScaler Appliance

If you have a high-availability setup, you must perform the above procedure on both the nodes.

122

Troubleshooting

I cannot access the NetScaler appliance after it is restarted. The NetScaler IP address is not accessible and does not respond to a ping request. What should I do?

NetScaler MPX 8200/8400/8600/8800, MPX 11500/13500/14500/16500/18500/20500, MPX

11515/11520/11530/11540/11542, MPX 17550/19550/20550/21550, and MPX

22040/22060/22080/22100/22120 appliances support LOM. Depending on the state of the

LOM configuration, start with one of the steps in the following procedure. (To configure the

LOM port, see Lights Out Management Port of the NetScaler Appliance

).

1. If the LOM port is configured and known to have been working previously, use the LOM credentials to log on to the LOM GUI, and then do the following: a. Navigate to Remote Control > Console Redirection, and then click Launch

Console.

b. On the Java iKVM Viewer screen, check the VGA console window for boot errors, such as bad or missing boot media (boot drive/Compact Flash card), and reseat any unconnected boot media. If the appliance boots up, try to log on and run the show techsupport command from the NetScaler command line. Complete the Check

Network Interfaces steps listed below to find a working interface on which to transfer the support bundle file.

c. Navigate to System Health > Sensor Readings to check the status of the hardware components (for example, CPU temperature, system temperature, and power supply status). You might need to scroll down. Green indicates that the hardware component is functioning properly. Red indicates that it has failed. Contact Citrix

Support if you observe red indicators.

d. Navigate to Miscellaneous > Post Snooping and check for BIOS POST initialization codes. If the value of Post Snooping is "00" or "AC," and the AC power supply LED light is green, the BIOS booted up normally. If not, check the Java iKVM Viewer screen to see if the appliance stopped responding during BIOS POST initialization.

Perform substeps a through f of Step 2 to recover the appliance. If these steps fail, contact Citrix Support.

2. If the LOM port is configured and the LOM GUI is not accessible, try pinging the LOM IP address. The baseboard management controller (BMC, also known as LOM) runs on standby power, so even if the appliance is powered off by pressing the power button, the BMC is still working. If you are unable to ping the LOM IP address, connect to the

COM1 console port through a serial cable (the serial cable can be connected to a network serial terminal/console server for remote access), or try pinging the NetScaler

IP address. On the appliance, do the following: a. Verify that the appliance is receiving power.

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Troubleshooting b. If the appliance is not receiving power, change the power cable and connect the cable to another socket.

c. Verify that the power supply is properly seated in power supply slot.

d. Remove all AC power supply cords for 30 seconds to completely remove power from the appliance.

e. Reinsert the AC power supply cords and check the LEDs indicating the status of the

AC power supplies. If a power-supply LED is not green, troubleshoot the power supply.

f. Try pinging the LOM IP again. If successful, go to Step 1.

3. If the appliance does not support the LOM port or the LOM port is not configured, do the following: a. Connect the serial console cable to the appliance.

b. Perform the substeps a through e of Step 2.

c. On the serial console port window, check for any boot failure errors, such as bad or missing boot media (boot drive/Compact Flash card), and reseat any unconnected boot media. If the appliance boots up, try to log on and run the show techsupport command from the NetScaler command line. Complete the Check Network

Interfaces steps listed below to find a working interface on which to transfer the support bundle file.

Check Network Interfaces.

1. If management interface 0/1 is not operational, use the Java iKVM Viewer, as described in Step 1.b, to set up management interface 0/2, and connect a network cable to port 0/2. Use the serial console port for appliances that do not support the

LOM port.

2. Make sure that the LED port status indicators are green for all interfaces. For more information about LED port status indicators, see "LED Port-Status Indicators" in

Ports

.

3. Verify that the SFP/SFP+/XFP transceivers are supported by Citrix.

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Assistant Bot

Hardware Installation

Contents

Hardware Installation ........................................................................................

Hardware Installation

Introduction to the Hardware Platforms

Introduction to the Hardware Platforms

Common Hardware Components

LCD Display

Booting Screen.

Startup Screen.

Out-of-Service Screen.

Configuration Screen.

Alert Screen.

HTTP Statistics Screen.

Network Traffic Statistics Screen.

CPU Load, Memory, and Connections Screen.

Note: If the number of server or client connections exceeds 99,999, the number is

Port Information Screen.

Note: The R

Ports

RS232 Serial Port

Copper Ethernet Ports

10/100BASE-T port

10/100/1000BASE-T port

Management Ports

1G SFP, 10G SFP+, and XFP Ports

Note: The tables are categorized by 1G pluggable media and 10G pluggable media.

1G Pluggable Media

SKU Description Transmitter

Wavelength

(nm)

Cable

Type

Typical

Reach

(m)

Products

SKU

Pack

SKU

Description

Pack

Transmitter

Wavelength

(nm)

Fiber Type

Typical

Reach

(m)

Description Transmitter

Wavelength

(nm)

Fiber Type Typical

Reach

(m)

Products

Products

Single

SKU

SKU Description Transmitter

Wavelength

(nm)

Fiber Type Typical

Reach

(m)

Description Transmitter

Wavelength

(nm)

Fiber Type Typical

Reach

(m)

Single

Products

Products

10 GE Pluggable Media

SKU

Description

Single

Transmitter