My Document

My Document
Arcserve® Unified Data
Protection Appliance User
Guide
Version 6.5
Legal Notice
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Contact Arcserve Support
The Arcserve Support team offers a rich set of resources for resolving your technical issues and provides easy access to important product information.
Contact Support
With Arcserve Support:
You can get in direct touch with the same library of information that is shared
internally by our Arcserve Support experts. This site provides you with access to
our knowledge-base (KB) documents. From here you easily search for and find
the product-related KB articles which contain field-tested solutions for many
top issues and common problems.
You can use our Live Chat link to instantly launch a real-time conversation
between you and the Arcserve Support team. With Live Chat, you can get immediate answers to your concerns and questions, while still maintaining access to
the product.
You can participate in the Arcserve Global User Community to ask and answer
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You can open a support ticket. By opening a support ticket online, you can
expect a callback from one of our experts in the product area you are inquiring
about.
You can access other helpful resources appropriate for your Arcserve product.
Arcserve UDP Appliance Return Policy
A valid RMA (Return Material Authorization) number is required to return a
product to Arcserve. Contact the Arcserve Technical Support department to obtain
an RMA number. Refer to arcserve.com/support to contact customer care. Support
team can inform where to send the RMA data.
Returns are subject to a re-stocking fee of 10%. Exceptions are: 1) If an order was
fulfilled incorrectly, Arcserve will accept RMA and provide full credit; 2) If a defective item is returned within 30 days, Arcserve will accept RMA and provide full
credit; and 3) If there are hardware technical issues that are unresolved by support
after a reasonable period of time to resolve, Arcserve will accept RMA and provide
a hardware swap for a unit of equivalent value.
Information needed for the RMA request:
Product serial number (located on the back of the appliance)
Arcserve Order Number
Partner contact name
Partner phone number
Partner Email address
Customer contact name (if available)
Phone number (if available)
Email address (if available)
Description of problem and any troubleshooting already performed.
Shipping service requested and shipping address.
The RMA number must be clearly marked on the outside of the packaging. All
RMAs must be shipped using adequate packaging. All RMAs should be shipped
using a reputable carrier that offers package tracking and insurance. Any shipping
damage or lost RMAs is the responsibility of customer.
Contents
Chapter 1: About Appliance Documentation
9
Language Support
10
Product Documentation
11
Chapter 2: Introducing the Arcserve UDP Appliance
Introduction
12
13
Arcserve Unified Data Protection
14
Arcserve UDP Agent (Linux)
15
Arcserve Replication and High Availability (Arcserve RHA)
16
Arcserve Backup
17
Safety Precautions
18
What is Included in the Box
19
What is Not Included in the Box
20
Available Models
21
Models 7100-7300v
22
Models 7400-7600v
24
Models 8100-8400
26
Controls and Indicators
28
Front Panel 7100-7300v
29
Front Panel 7400-7600v
31
Front Panel 8100-8200
33
Front Panel 8300-8400
35
Rear Panel 7100-7300v
37
Rear Panel 7400-7600v
39
Rear Panel 8100-8200
41
Rear Panel 8300-8400
43
Ports Used by the Appliance
Arcserve UDP
45
46
Components installed on Microsoft Windows
47
Components installed on Linux
49
Production node protected by UDP Linux remotely
50
Arcserve Backup
51
Appliance for Linux Support
52
Chapter 3: Installing the Arcserve UDP Appliance
5 Arcserve UDP Appliance User Guide
53
How to Install Arcserve Backup r17.5
54
How to Install 8100-8200 Series Appliance
56
How to Install 8300-8400 Series Appliance
57
Chapter 4: Understanding Network Configuration
58
How to Configure the NIC Teaming Process
59
How to Disable DHCP Server
61
How to Understand the Network Configuration on the UDP Appliance
62
How to Configure IP Address for the preinstalled Linux Backup Server
66
How to Enable Round Robin on the DNS Server to Balance Load
68
Chapter 5: Upgrading Arcserve UDP on the Appliance
69
How to Apply a License After Upgrading Arcserve Software
70
Upgrade Sequence on the Arcserve UDP Appliance
71
Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP Console and RPS
72
Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP RPS only
73
Upgrade Steps When Two or More Arcserve UDP Appliances Are Used in the Environment
74
Upgrade the Arcserve UDP Linux Agent on the Arcserve UDP Appliance
75
Upgrade the Arcserve Backup on the Arcserve UDP Appliance
76
Upgrade Sequence for UDP Console, RPS, and Agent
Chapter 6: Configuring the Arcserve UDP Appliance
77
78
How to Configure Network Settings for a UDP Appliance
79
Overview of Creating a Plan Using the UDP Appliance Wizard
83
How to Set up the Arcserve UDP Appliance and Create Plans
84
Additional Information on Adding Nodes to a Plan
93
Add Nodes by Hostname/IP Address
94
Add Nodes by Active Directory
96
Add vCenter/ESX Nodes
98
Add Hyper-V Nodes
100
Configure UDP Appliance as Gateway
102
Clear Configuration and Apply Appliance Factory Reset
103
Apply Arcserve UDP Factory Reset Using Boot Option
105
How to Activate Arcserve Product on the Appliance
108
Chapter 7: Creating Backup Plans
109
Create a Backup Plan for Linux Nodes
110
Create a Backup Plan to a Tape Device
111
Create an On-Appliance Virtual Standby Plan
112
6
Chapter 8: Repairing the Arcserve UDP Appliance
113
Remove and Replace a Hard Drive
114
Chapter 9: Safety Precautions
118
General Safety Precautions
119
Electrical Safety Precautions
121
FCC Compliance
122
Electrostatic Discharge (ESD) Precautions
123
Chapter 10: Changing the IPMI Password
124
How to Change the IPMI Password
125
Chapter 11: Troubleshooting
129
Linux Backup Server Fails to Connect from the Console
130
Backing Up a UDP Appliance from Another Appliance Reports Duplicated Nodes
132
Linux Backup Server Cannot Get the Network DNS Suffix
134
Default Time Zone on the Appliance
135
Licenses Error even when the licenses are available
136
Chapter 12: Best Practices
137
Best Practices for Network Configuration
138
Best Practices for Arcserve UDP Console Migration
141
Best Practices for Set Appliance Image Utility Tool
143
Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself 146
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
150
Solution 1
151
Solution 2
155
Best Practices for Arcserve UDP Linux instant VM job to Local Appliance Hyper-V
Chapter 13: Acknowledgements
putty
7 Arcserve UDP Appliance User Guide
158
159
160
Chapter 1: About Appliance Documentation
Arcserve UDP Appliance User Guide helps you understand how to use Arcserve UDP
Appliance. To understand about UDP Appliance, view Introduction. Rest of the sections help you install and use Arcserve UDP Appliance.
This section contains the following topics:
Language Support
10
Product Documentation
11
Chapter 1: About Appliance Documentation 9
Language Support
Language Support
Documentation is available in English as well as multiple local languages.
A translated product (sometimes referred to as a localized product) includes local
language support for the user interface of the product, online help and other documentation, as well as local language default settings for date, time, currency, and
number formats.
This release is available in the following languages:
English
Chinese (Simplified)
Chinese (Traditional)
French
German
Italian
Japanese
Portuguese (Brazil)
Spanish
10 Arcserve UDP Appliance User Guide
Product Documentation
Product Documentation
For all Arcserve UDP related documentation, click this link for the Arcserve Documentation.
The Arcserve UDP Knowledge Center consists of the following documentation:
Arcserve UDP Solutions Guide
Provides detailed information on how to use the Arcserve UDP solution in a
centrally-managed Console environment. This guide includes such information
as how to install and configure the solution, how to protect and restore your
data, how to get reports, and how to manage Arcserve High Availability. Procedures are centered around use of the Console and includes how to use the
various protection Plans.
Arcserve UDP Release Notes
Provides high-level description of the major features, system requirements,
known issues, documentation issues, and limitations of Arcserve Unified Data
Protection.
Arcserve UDP Agent for Windows User Guide
Provides detailed information on how to use Arcserve UDP Agent in a Windows
operating system. This guide includes such information as how to install and
configure the agent and how to protect and restore your Windows nodes.
Arcserve UDP Agent for Linux User Guide
Provides detailed information on how to use Arcserve UDP Agent in a Linux
operating system. This guide includes such information as how to install and
configure the agent and how to protect and restore your Linux nodes.
Chapter 1: About Appliance Documentation 11
Chapter 2: Introducing the Arcserve UDP Appliance
This section contains the following topics:
Introduction
13
Safety Precautions
18
What is Included in the Box
19
What is Not Included in the Box
20
Available Models
21
Controls and Indicators
28
Ports Used by the Appliance
45
Chapter 2: Introducing the Arcserve UDP Appliance 12
Introduction
Introduction
The Arcserve UDP appliance is the first complete and most cost-effective data protection appliance, featuring Assured Recovery™. Each Arcserve UDP appliance is a
self-contained, "set and forget" backup and recovery solution. Architected with
cloud-native capabilities, its unmatched ease of deployment and usability combine
with a broad set of features such as global source-based deduplication, multi-site
replication, tape support, and automated data recovery capabilities. The Arcserve
UDP appliance delivers unmatched operational agility and efficiency, and truly simplifies disaster recovery activities.
The Arcserve UDP appliance is fully integrated with the industry-leading Arcserve
Unified Data Protection software pre-installed in state-of-the art hardware. The
appliance provides a complete and integrated data protection solution for all users
to not only meet your current demands, but also the ever-changing backup,
archive, and disaster recovery (DR) requirements of the future.
The following software are preinstalled in the Arcserve UDP appliance:
Arcserve UDP
Arcserve UDP Agent (Linux)
Arcserve Backup
Arcserve Replication and High Availability (RHA)
Each Arcserve UDP appliance comes with a 3-year hardware warranty. Please visit
arcserve.com/udp-appliance-warranty for detailed information about this warranty.
13 Arcserve UDP Appliance User Guide
Introduction
Arcserve Unified Data Protection
The Arcserve UDP software is a comprehensive solution to protect complex IT environments. The solution protects your data residing in various types of nodes such as
Windows, Linux, and virtual machines on VMware ESX Servers or Microsoft HyperV Servers. You can back up data to either a local machine or a recovery point
Server. A recovery point Server is a central Server where backups from multiple
sources are stored.
Arcserve UDP provides the following capabilities:
Back up the data to deduplication/non-deduplication data stores on recovery
point Servers
Back up recovery points to tape, using integration with Arcserve Backup (which
is also included within the appliance)
Create virtual standby machines from backup data
Replicate backup data to recovery point Servers and remote recovery point
Servers
Restore backup data and performs Bare Metal Recovery (BMR)
Copy selected data backup files to a secondary backup location
Configure and manage Arcserve Full System High Availability (HA) for critical
Servers in your environment
Arcserve UDP replicates backup data that is saved as recovery points from one
Server to another recovery point Server. You can also create virtual machines from
the backup data that can act as standby machines when the source node fails. The
standby virtual machine is created by converting recovery points to VMware ESX or
Microsoft Hyper-V virtual machine format.
The Arcserve UDP solution provides integration with Arcserve High Availability.
After you create scenarios in Arcserve High Availability, you can then manage and
monitor your scenarios and perform operations like adding or deleting destination
machines.
Chapter 2: Introducing the Arcserve UDP Appliance 14
Introduction
Arcserve UDP Agent (Linux)
Arcserve UDP Agent (Linux) is a disk-based backup product that is designed for
Linux operating systems. It provides a fast, simple, and reliable way to protect and
recover critical business information. Arcserve UDP Agent (Linux) tracks changes on
a node at the block level and then backs up only those changed blocks in an incremental process. As a result, it lets you perform frequent backups, reducing the size
of each incremental backup (and the backup window) and providing a more up-todate backup. Arcserve UDP Agent (Linux) also provides the capability to restore
files or folders and perform a bare metal recovery (BMR) from a single backup.
You can store the backup information either on a Network File System (NFS) share
or in the Common Internet File System (CIFS) share, in the backup source node.
The latest version of Arcserve UDP Agent (Linux) is preinstalled in a virtual machine
within the appliance. This virtual machine becomes the Linux Backup Server. Arcserve UDP Agent (Linux) is installed at the default installation path in the UDP Appliance.
When you open the Console, the Linux Backup Server is already added to the Console. The native host name of the Linux Backup Server is Linux-BackupSvr. However,
on the Console, the Linux Backup Server adopts the host name of the Appliance
with port 8018 configuration. The Linux Backup Server works behind NAT through
port direction. The Linux Backup Server uses port 8018 to communicate and transfer the data (What does this mean for the users? Does this mean any Linux computer within the same domain/network can communicate with the Linux Backup
Server) in the Arcserve UDP Appliance.
Note: For more information about creating backup plans and restoring Linux
machines, see Arcserve UDP Agent for Linux User Guide.
The Linux Backup Server uses the following default login information:
Username – root
Password - Arcserve
Note: We recommend to change the default password.
15 Arcserve UDP Appliance User Guide
Introduction
Arcserve Replication and High Availability (Arcserve
RHA)
Arcserve RHA is a solution based on asynchronous real-time replication and automated application switchover and switchback to provide cost-effective business continuity for virtual environments on Windows Servers.
Arcserve RHA lets you replicate data to a local or remote Server, helping you to
recover that data if you face a Server crash or site disaster. You may switch your
users to the replica Server manually, or automatically, if you have licensed High
Availability.
You can download the full installation package of Arcserve RHA from Arcserve website to install all components. For details, refer to Arcserve RHA online documents.
Chapter 2: Introducing the Arcserve UDP Appliance 16
Introduction
Arcserve Backup
Arcserve Backup is a high-performance data protection solution that addresses the
needs of businesses with heterogeneous environments. It provides flexible backup
and restore performance, easy administration, broad device compatibility, and reliability. It helps you to maximize your data storage abilities that lets you customize
your data protection strategies based on your storage requirements. In addition,
the flexible user interface allows advanced configurations and provides a costeffective way for users at all levels of technical expertise to deploy and maintain an
extensive range of agents and options.
Arcserve Backup delivers comprehensive data protection for distributed environments and provides virus-free backup and restore operations. An extensive set of
options and agents extends data protection throughout the enterprise and delivers
enhanced functionality, including online hot backup and restore of application and
data files, advanced device and media management, and disaster recovery.
UDP Appliance includes integration with Arcserve Backup for performing a backup
to tape. Arcserve Backup is installed at "C:\Program Files (x86)\Arcserve" on your
computer after you run InstallASBU.bat. The components installed in the UDP Appliance lets you back up the destination of Arcserve UDP to a tape.
You can download the full installation package of Arcserve Backup from Arcserve
website to install other components. For details, refer to Arcserve Backup online
r17.5 online documents.
Arcserve Backup Server uses the following default login information:
Username -- caroot
Password -- Arcserve
17 Arcserve UDP Appliance User Guide
Safety Precautions
Safety Precautions
For your safety, please read and follow all instructions before attempting to
unpack, connect, install, power on, or operate an Arcserve UDP appliance. Failure
to adhere to the safety precautions can result in personal injury, equipment damage, or malfunction.
For more information about the safety precautions, see the Safety Precautions
Appendix.
Chapter 2: Introducing the Arcserve UDP Appliance 18
What is Included in the Box
What is Included in the Box
The following items are contained in the box:
Arcserve UDP Appliance (serial number label is located on rear of appliance)
Power cable: 1
Network Cables: 1 red, 1 blue (3-feet long each)
IPMI port cable: 1 (7-feet long)
Rail/Rack Mounting Kit - consisting of 2 quick-install outer rails, 2 inner rail
extensions, 3 rail adapters (standard rail mounting only), and attaching hardware (as needed)
Arcserve faceplate
Microsoft Client Access License
Note: Inspect the box that the appliance was shipped in and ensure that no items
are missing from the box and that there are no visible signs of damage. If any items
are missing or damaged, please retain all packaging materials and contact Arcserve Support immediately at: https://www.arcserve.com/support.
19 Arcserve UDP Appliance User Guide
What is Not Included in the Box
What is Not Included in the Box
The following items are not included in the box and may be needed for installation
and configuration of the appliance:
Monitor
Keyboard
External Storage Device (if needed)
Chapter 2: Introducing the Arcserve UDP Appliance 20
Available Models
Available Models
The Arcserve UDP 7000 series and 8000 series appliances are available in a variety
of different models designed to meet your specific needs:
Models 7100 - 7300v
Models 7400 - 7600v
Models 8100 - 8400
21 Arcserve UDP Appliance User Guide
Available Models
Models 7100-7300v
Arcserve UDP Appliance Models 7100 - 7300v
Arcserve UDP 7000 Series Appliance Specifications
Appliance
Model
7100
7200
7200V
7300
7300V
Raw Storage capa3 TB
city*
6 TB
6 TB
9 TB
9 TB
Usable backup
capacity**
5.8 TB
5.8 TB
8.8 TB
8.8 TB
Up to 17 TB
Up to 17 TB Up to 26 TB Up to 26 TB
Backup Storage Capacity
2.8 TB
Protected (source
Up to 8 TB
data) capacity***
Standard Features
Unified management console, global deduplication, block level infinite incremental
backups, compression, encryption, WAN optimized replication, advanced virtualization support, agentless backup, remote virtual standby, tape support, application consistent backups, granular restore, unified reporting and dashboard.
On-Appliance VirN/A
tual Standby
N/A
Up to 3 VMs N/A
Up to 3 VMs
Warranty and Technical Specifications
Full System
Depot Warranty
Physical Dimensions
(H x W x D in
Inches)
3 Years
1.7" x 17.2" x 25.6" (1U - 19" Rack Mount rails provided)
Remote management and network interface
ports
Hard Disk type
and RAID configuration
External Tape
Backup Connectivity (SAS,
SATA, FC)
1 x IPMI & 2 x 1 GbE (RJ45)
4 x 1 TB SAS 4 x 2 TB SAS
4 x 2 TB SAS 4 x 3 TB SAS 4 x 3 TB SAS
(RAID 5)
(RAID 5)
(RAID 5)
(RAID 5)
(RAID 5)
1 x PASS
Chapter 2: Introducing the Arcserve UDP Appliance 22
Available Models
Total system RAM 16 GB
16 GB
32 GB
32 GB
48 GB
SSD drive
(For deduplication hash
tables)
120 GB SSD 120 GB SSD
Maximum weight
(lbs)
120 GB SSD 240 GB SSD 240 GB SSD
41 lbs
Power Supplies
1 x 600W
(Single or redundant)
Power consumption
(Watts @ idle/load/startup)
93/116/143 122/164/143 125/167/145 125/167/145 129/188/152
AC voltage & frequency range
Ampere rating
100 - 240v
7.5 Amp Max
*1 TB = 1,000,000,000,000 bytes.
** On "V" models, space available for backup is reduced by the size of virtual
standby VMs.
***Estimated capacity assuming a typical 3:1 deduplication and compression ratio.
Actual backup capacity may vary significantly, based upon data type, backup type,
schedule, and more.
23 Arcserve UDP Appliance User Guide
Available Models
Models 7400-7600v
Arcserve UDP Appliance Models 7400 - 7600v
Arcserve UDP 7000 Series Appliance Specifications
Appliance Model 7400
7400V
7500
7500V
7600
7600V
Raw Storage capa16 TB
city*
16 TB
20 TB
20 TB
30 TB
30 TB
Usable backup
capacity**
15.8 TB
15.8 TB
19.8 TB
19.8 TB
29.8 TB
29.8 TB
Protected (source
data) capacity***
Up to 46
TB
Up to 46 TB
Up to 58
TB
Up to 58
TB
Up to 90
TB
Up to 90
TB
Backup Storage Capacity
Standard Features
Unified management console, global deduplication, block level infinite incremental
backups, compression, encryption, WAN optimized replication, advanced virtualization
support, agentless backup, remote virtual standby, tape support, application consistent
backups, granular restore, unified reporting and dashboard.
On-Appliance Virtual Standby
N/A
Up to 9
VMs
Up to 6 VMs N/A
N/A
Up to 12
VMs
Warranty and Technical Specifications
Full System Depot
Warranty
3 Years
Physical Dimensions
3.5" x 17.2" x 25.6" (2U - 19" Rack Mount rails provided)
(H x W x D in
Inches)
Remote management and network interface
ports
1 x IPMI & 2 x 1 GbE (RJ45) and 4 x 1GbE (RJ45). Optional 2 x 10Gb
10 x 2 TB
Hard Disk type and
SAS
RAID configuration
(RAID 6)
10 x 2 TB SAS
(RAID 6)
External Tape
Backup Connectivity (SAS,
SATA, FC)
12 x 2 TB
SAS
12 x 3 TB
SAS
12 x 3 TB
SAS
(RAID 6)
(RAID 6)
(RAID 6)
(RAID 6)
1 x PASS
Total system RAM 64 GB
SSD drive
12 x 2 TB
SAS
240 GB
96 GB
64 GB
96 GB
128 GB
192 GB
240 GB SSD
480 GB
480 GB
480 GB
480 GB
Chapter 2: Introducing the Arcserve UDP Appliance 24
Available Models
(For deduplication
SSD
hash tables)
SSD
Maximum weight
(lbs)
SSD
SSD
SSD
52 lbs
Power Supplies
2 x 920w
(Single or redundant)
Power consumption
(Watts @ idle/load/startup)
208/257/ 208/257/
208/257/ 208/257/ 240/296/ 240/296/
358
358
358
AC voltage & frequency range
Ampere rating
358
369
369
100 - 240v
11 Amp Max
*1 TB = 1,000,000,000,000 bytes.
** On "V" models, space available for backup is reduced by the size of virtual standby VMs.
***Estimated capacity assuming a typical 3:1 deduplication and compression ratio. Actual
backup capacity may vary significantly, based upon data type, backup type, schedule, and
more.
25 Arcserve UDP Appliance User Guide
Available Models
Models 8100-8400
Arcserve UDP Appliance Models 8100 - 8400
Arcserve UDP 8000 Series Appliance Specifications
Appliance
UDP 8100 UDP 8200
Model
Source
12TB-18TB 24TB-36TB
Backup*
System RAM
32GB
32GB
Max RAM**
SSD drive
Processor
RAID Card
RAID Configuration
Drive Bays
Drives
DIMMs /
Max DIMMs
Cards
Power Supplies
UDP 8300
UDP 8400
48TB-128TB
96TB-240TB
64GB
128GB
64GB/96GB/160GB
96GB/128GB/192GB 160GB/192GB/256GB
120GB SSD 200GB SSD
480GB SSD
1.2TB SSD
E5-2609 V4, E5-2620 V4,
E5-2640 V4, 10E5-2650 V4, 128-CORE, 8-CORE, 2.1
CORE, 2.4GHZ
CORE, 2.2GHZ
1.7GHZ
GHZ
9361-4i
9361-8i
RAID-5 with BBU
RAID-6 with BBU
4
12
6x 4TB SAS 12G
6x 8TB SAS 12G
7x 4TB SAS 12G
7x 8TB SAS 12G
3x 2TB SAS 3x 4TB SAS
12G
12G
8x 4TB SAS 12G
8x 8TB SAS 12G
4x 2TB SAS 4x 4TB SAS
12G
12G
9x 4TB SAS 12G
9x 8TB SAS 12G
10x 4TB SAS 12G
10x 8TB SAS 12G
11x 4TB SAS 12G
11x 8TB SAS 12G
4x 8GB DDR4-2400/ 8
12x 4TB SAS 12G 12x 8TB SAS 12G
4x 16GB DDR4- 4x 32GB DDR4-2400/
2400/ 8
8
LSI SAS9200-8E
2x hot swap redundant Two x 920W hot swap redundant high-efficiency AC power supply, Platinum Level
500W AC Platinum
*Estimated capacity assuming a typical 3:1 deduplication & compression ratio.
Actual backup capacity may vary significantly, based upon data type, backup type,
backup schedule, etc.
**Arcserve Appliances have additional RAM in order to host Virtual Standby /
Instant VM recovery on the appliances. VM memory allocation should be sized
Chapter 2: Introducing the Arcserve UDP Appliance 26
Available Models
based on guest OS workload. Arcserve also provides the option to add additional
RAM to the standard appliance configuration based on customer needs.
27 Arcserve UDP Appliance User Guide
Controls and Indicators
Controls and Indicators
The Arcserve UDP Appliance contains several controls and indicators (LEDs) on the
front and rear panels and on each drive carrier. These controls and indicators
provide the capability to control various functions and a quick-view reference of the
status of the appliance and components:
Front Panel 7100-7300v
Front Panel 7400-7600v
Front Panel 8100-8200
Front Panel 8300-8400
Rear Panel 7100-7300v
Rear Panel 7400-7600v
Rear Panel 8100-8200
Rear Panel 8300-8400
Chapter 2: Introducing the Arcserve UDP Appliance 28
Controls and Indicators
Front Panel 7100-7300v
The front panel of the Arcserve UDP Appliance contains control panel buttons, control panel
LEDs, and drive carrier LEDs. The following table describes these items.
Number
Control/Indicator Description
1
Power button
Used to turn on and off power from the power supply to
the appliance components. When turning off the power,
the main power is turned off but standby power is still
supplied. Therefore, to ensure power is completely
removed from the appliance, unplug the power supply
cable before performing maintenance.
2
Reset button
Used to reboot the appliance.
Solid Green: Indicates that the power is being supplied
to the power supply of the appliance.
3
Power LED
4
Device Activity LED
Blinking Amber: Indicates activity on at least one of the
hard drives.
5
Network Interface
Card (NIC1) LED
Blinking Amber: Indicates network activity on Network 1
(ETH0 Port).
6
Network Interface
Card (NIC2) LED
Blinking Amber: Indicates network activity on Network 2
(ETH1 Port).
This LED should normally be on when the appliance is
operating.
29 Arcserve UDP Appliance User Guide
Controls and Indicators
Continuously on and Red: An overheat condition has
occurred. (This can be caused due to cable congestion.)
*Blinking Red - Fast (1 second): Fan Failure. Check for
an inoperative fan.
7
Information LED
*Blinking Red - Slow (4 seconds): Power Failure. Check
for an inoperative power supply.
Solid Blue: Local UID has been activated. Use this function to locate the Server in a rack environment.
8
9
Blinking Blue: Remote UID has been activated. Use this
function to locate the Server from a remote location.
Used to turn on or off the Universal Information LED
Unit Identifier (UID) (blue) on both the front and rear appliance panels.
button
When the blue LED is on, the appliance can be easily located in a rack (from either the front or the back).
Hard Drive (HDD)
Blinking Green: Indicates activity on the corresponding
LED
drive.
*Solid Red: Indicates failure of the corresponding hard
drive.
With the Arcserve UDP appliance, if one hard drive fails,
the rest of the drives will kick in immediately to ensure
no data is lost and the appliance continues to work normally. Therefore, to guard against any problems associated with multiple hard drive failures, it is important to
replace a hard drive as soon as possible to minimize
potential loss of data.
10
Hard Drive (HDD)
LED
11
Hard Drive (HDD)
Latch
Used to unlock and remove the hard drive.
12
Solid State Drive
(SSD) LED
*Solid Red: Indicates drive failure.
13
Solid State Drive
(SSD) LED
14
Solid State Drive
(SSD) Latch
Solid Green: Indicates drive activity.
Blinking Green: Indicates the drive is being accessed.
Used to unlock and remove the SSD drive.
*Any Solid or Blinking Red light indicates some kind of failure. To quickly resolve this issue,
contact our support site at arcserve.com/support.
Chapter 2: Introducing the Arcserve UDP Appliance 30
Controls and Indicators
Front Panel 7400-7600v
The front panel of the Arcserve UDP Appliance contains control panel buttons, control panel
LEDs, and drive carrier LEDs. The following table describes these items.
Number Control/Indicator Description
1
Power button
Used to turn on and off power from the power supply to
the appliance components. When turning off the power,
the main power is turned off but standby power is still supplied. Therefore, to ensure power is completely removed
from the appliance, unplug the power supply cable before
performing maintenance.
2
Reset button
Used to reboot the appliance.
Solid Green: Indicates that the power is being supplied to
the power supply of the appliance.
3
Power LED
4
Device Activity LED
Blinking Amber: Indicates activity on at least one of the
hard dives.
5
Network Interface
Card (NIC1) LED
Blinking Amber: Indicates network activity on Network 1
(ETH0 Port).
6
Network Interface
Card (NIC2) LED
Blinking Amber: Indicates network activity on Network 2
(ETH1 Port).
This LED should normally be on when the appliance is operating.
31 Arcserve UDP Appliance User Guide
Controls and Indicators
Continuously on and Red: An overheat condition has
occurred. (This can be caused due to cable congestion.)
*Blinking Red - Fast (1 second): Fan Failure. Check for an
inoperative fan.
7
Information LED
*Blinking Red - Slow (4 seconds): Power Failure. Check for
an inoperative power supply.
Solid Blue: Local UID has been activated. Use this function
to locate the Server in a rack environment.
8
Power Fail
Blinking Blue: Remote UID has been activated. Use this
function to locate the Server from a remote location.
Indicates a power supply module has failed.
9
Hard Drive (HDD)
LED
Blinking Green: Indicates activity on the corresponding
drive.
*Solid Red: Indicates failure of the corresponding hard
drive.
10
Hard Drive (HDD)
LED
11
Hard Drive (HDD)
Latch
With the Arcserve UDP appliance, if one hard drive fails, the
rest of the drives will kick in immediately to ensure no data
is lost and the appliance continues to work normally. Therefore, to guard against any problems associated with multiple hard drive failures, it is important to replace a hard
drive as soon as possible to minimize potential loss of data.
Used to unlock and remove the hard drive.
*Any Solid or Blinking Red light indicates some kind of failure. To quickly resolve this issue,
contact our support site at arcserve.com/support.
Chapter 2: Introducing the Arcserve UDP Appliance 32
Controls and Indicators
Front Panel 8100-8200
The front panel of the Arcserve UDP 8100-8200 Appliance contains control panel
buttons, control panel LEDs, and drive carrier LEDs. The following table describes
these items:
Control/Indicator Description
I/O Power button
Used to turn on and off power from the power supply to the appliance components. When turning off the power, the main power is
turned off but standby power is still supplied. Therefore, to ensure
that power is completely removed from the appliance, unplug the
power supply cable before performing maintenance.
Reset button
Used to reboot the appliance.
Power LED
Solid Green: Indicates that the power is being supplied to the power
supply of the appliance.
This LED should normally be on when the appliance is operating.
HDD LED
Blinking Amber: Indicates activity on at least one of the hard drives.
Network Interface
Card (NIC1) LED
Blinking Amber: Indicates network activity on Network 1 (ETH0 Port).
Network Interface
Card (NIC2) LED
Blinking Amber: Indicates network activity on Network 2 (ETH1 Port).
33 Arcserve UDP Appliance User Guide
Controls and Indicators
Continuously on and Red: An overheat condition has occurred.
Note: A cable congestion may cause this situation.
*Blinking Red - Fast (1 second): Fan Failure. Check for an inoperative fan.
Information LED
*Blinking Red - Slow (4 seconds): Power Failure. Check for an inoperative power supply.
Solid Blue: Local UID is activated. Use this function to locate the
Server in a rack environment.
Blinking Blue: Remote UID is activated. Use this function to locate
the Server from a remote location.
Used to turn on or off the Universal Information LED (blue) on both
Unit Identifier (UID) the front and rear appliance panels.
button
When the blue LED is on, the appliance can be easily located in a rack
(from either the front or the back).
Hard Drive (HDD)
Blinking Green: Indicates activity on the corresponding drive.
LED
*Solid Red: Indicates failure of the corresponding hard drive.
Hard Drive (HDD)
LED
With the Arcserve UDP appliance, if one hard drive fails, the rest of
the drives will kick in immediately to ensure no data is lost and the
appliance continues to work normally. Therefore, to guard against
any problems associated with multiple hard drive failures, it is important to replace a hard drive as soon as possible to minimize potential
loss of data.
Hard Drive (HDD)
Latch
Used to unlock and remove the hard drive.
Solid State Drive
(SSD) LED
*Solid Red: Indicates drive failure.
Solid State Drive
(SSD) LED
Solid State Drive
(SSD) Latch
Solid Green: Indicates drive activity.
Blinking Green: Indicates the drive is being accessed.
Used to unlock and remove the SSD drive.
*Any Solid or Blinking Red light indicates some kind of failure. To quickly resolve this issue,
contact our support site at arcserve.com/support.
Chapter 2: Introducing the Arcserve UDP Appliance 34
Controls and Indicators
Front Panel 8300-8400
The front panel of the Arcserve UDP 8300-8400 Appliance contains control panel
buttons, control panel LEDs, and drive carrier LEDs. The following table describes
these items:
Control/Indicator Description
Power button
Used to turn on and off power from the power supply to the appliance components. When turning off the power, the main power is
turned off but standby power is still supplied. Therefore, to ensure
power is completely removed from the appliance, unplug the power
supply cable before performing maintenance.
Reset button
Used to reboot the appliance.
Power LED
Solid Green: Indicates that the power is being supplied to the power
supply of the appliance.
This LED should normally be on when the appliance is operating.
Network Interface
Card (NIC1) LED
Blinking Amber: Indicates network activity on Network 1 (ETH0 Port).
Network Interface
Card (NIC2) LED
Blinking Amber: Indicates network activity on Network 2 (ETH1 Port).
Information LED
Continuously on and Red: An overheat condition has occurred. (This
can be caused due to cable congestion.)
35 Arcserve UDP Appliance User Guide
Controls and Indicators
*Blinking Red - Fast (1 second): Fan Failure. Check for an inoperative fan.
*Blinking Red - Slow (4 seconds): Power Failure. Check for an inoperative power supply.
Solid Blue: Local UID has been activated. Use this function to locate
the Server in a rack environment.
Power Failure LED
Hard Drive (HDD)
LED
Blinking Blue: Remote UID has been activated. Use this function to
locate the Server from a remote location.
Indicates a power supply module has failed.
Blinking Green: Indicates activity on the corresponding drive.
*Solid Red: Indicates failure of the corresponding hard drive.
Hard Drive (HDD)
LED
Hard Drive (HDD)
Latch
With the Arcserve UDP appliance, if one hard drive fails, the rest of
the drives will kick in immediately to ensure no data is lost and the
appliance continues to work normally. Therefore, to guard against
any problems associated with multiple hard drive failures, it is important to replace a hard drive as soon as possible to minimize potential
loss of data.
Used to unlock and remove the hard drive.
*Any Solid or Blinking Red light indicates some kind of failure. To quickly resolve
this issue, contact our support site at arcserve.com/support.
Chapter 2: Introducing the Arcserve UDP Appliance 36
Controls and Indicators
Rear Panel 7100-7300v
The rear panel contains the power supplies, cable connections, and ports for the
appliance.
Number
Name of Control/Indicator
Description
Provides high-efficiency power supply to the appliance.
1
Power Supply
2
IPMI Port (Remote
Management)
3
External Storage
Device Port
(SAS port for tape
drive)
Note: The main power switch is used to apply or remove
power from the power supply to the appliance. Turning off
the appliance power with this button removes the main
power but standby power is still supplied. Therefore, to
ensure power is completely removed from the appliance,
unplug the power supply cable before performing maintenance.
The IPMI (Intelligent Platform Management Interface) port
is used to monitor the physical health of Servers, such as
temperature, voltage, fans, power supplies, and the appliance.
Note: The default user name/password for IPMI access is
ADMIN/ARCADMIN (case-sensitive). We recommend that
you change the password as soon as possible. For details
about how to change the IPMI password, see How to
Change the IPMI Password.
Used to connect an external storage device (hard drive,
tape drive, etc.) to the appliance. These portable external
storage devices can be used to store backed-up data for
easy transporting from one location to another.
4
Serial Number Label A unique serial number that is assigned to the appliance.
5
COM1 Serial Port
Communication port that is used to connect a serial device,
such as a mouse to the appliance (if needed).
6
USB 2.0 (black)
Used to connect USB 2.0 type devices to the appliance.
37 Arcserve UDP Appliance User Guide
Controls and Indicators
7
USB 3.0 (blue)
Used to connect USB 3.0 type devices to the appliance.
8
Network Data I/O
Port 1
Used to transfer network data to and from the appliance.
((ETH0 for Network 1)
9
Network Data I/O
Port 2
Used to transfer network data to and from the appliance.
(ETH1 for Network 2)
10
VGA Connector
Used to connect a monitor to the appliance (if needed).
Chapter 2: Introducing the Arcserve UDP Appliance 38
Controls and Indicators
Rear Panel 7400-7600v
The rear panel contains the power supplies, cable connections, and ports for the
appliance.
Number
Name of Control/Indicator
Description
Provides high-efficiency power supply to the appliance.
1
2
3
Dual Power Supply
IPMI Port (Remote
Management)
External Storage
Device Port
(SAS port for tape
Note: The main power switch is used to apply or remove
power from the power supply to the appliance. The benefit
of having a dual power supply is if one fails then the other
is available for use.
Turning off the appliance power with this button removes
the main power but standby power is still supplied. Therefore, to ensure power is completely removed from the
appliance, unplug the power supply cable before performing maintenance.
The IPMI (Intelligent Platform Management Interface) port
is used to monitor the physical health of Servers, such as
temperature, voltage, fans, power supplies, and the appliance.
Note: The default user name/password for IPMI access is
ADMIN/ARCADMIN (case-sensitive). We recommend that
you change the password as soon as possible. For details
about how to change the IPMI password, see How to
Change the IPMI Password.
Used to connect an external storage device (hard drive,
tape drive, etc.) to the appliance. These portable external
storage devices can be used to store backed-up data for
easy transporting from one location to another.
39 Arcserve UDP Appliance User Guide
Controls and Indicators
drive)
4
Serial Number Label A unique serial number that is assigned to the appliance.
5
COM1 Serial Port
Communication port that is used to connect a serial
device, such as a mouse to the appliance (if needed).
6
USB 2.0 (black)
Used to connect USB 2.0 type devices to the appliance.
7
USB 3.0 (blue)
Used to connect USB 3.0 type devices to the appliance.
8
Network Data I/O
Port 1
Used to transfer network data to and from the appliance.
((ETH0 for Network 1)
9
Network Data I/O
Port 2
Used to transfer network data to and from the appliance.
(ETH1 for Network 2)
10
VGA Connector
Used to connect a monitor to the appliance (if needed).
External Storage
Device Port
11
(Tap Autoloader/Library)
LSI SAS 9212 - 4i4e
Used to connect an external storage device (Tape Autoloader/Library) to the appliance. These portable external
storage devices can be used to store backed-up data for
easy transporting from one location to another.
Note: This port is present in the operating system as LSI
Adapter SAS2 2008 Falcon.
Chapter 2: Introducing the Arcserve UDP Appliance 40
Controls and Indicators
Rear Panel 8100-8200
The rear panel contains the power supplies, cable connections, and ports for the
appliance.
Number
Name of Control/Indicator
1
Power Supply Module #1
2
3
4
5
AC Power Inlet #1
Power Supply #2
AC Power Inlet #2
COM Port
6
IPMI Port (Remote Management)
7
8
9
10
11
12
13
14
15
16
17
18
Low Profile PCI Expansion Slot
PCI Expansion Slot
Power Good LED #1
Power Supply Lock #1
Power Good LED #2
Power Supply Lock #2
USB 2.0 Port 1 (Black)
USB 2.0 Port 2 (Black)
USB 3.0 Port 3 (Blue)
USB 3.0 Port 4 (Blue)
Network Data I/O Port 1 (ETH0 for Network 1)
Network Data I/O Port 2 (ETH1 for Network 2)
41 Arcserve UDP Appliance User Guide
Controls and Indicators
19
20
VGA Port
External Storage Device Port
(SAS port for tape drive)
Chapter 2: Introducing the Arcserve UDP Appliance 42
Controls and Indicators
Rear Panel 8300-8400
The rear panel contains the power supplies, cable connections, and ports for the
appliance.
Number
Name of Control/Indicator
1
Power Supply Module #1 Lock
2
3
4
5
Power Supply Module #1 Power Good LED
Power Supply Module #1 AC Receptacle
Power Supply Module #1 Fan
Rear SSDs (optional)
6
IPMI Port (Remote Management)
7
8
9
10
11
12
13
14
15
16
17
18
External SAS HBA Ports
Half-length PCI Expansion Slots
Internal RAID Controller
Full-length PCI Expansion Slots
Power Supply Module #2 Lock
Power Supply Module #2 Power Good LED
Power Supply Module #2 AC Receptacle
Power Supply Module #2 Fan
COM Port
USB Port 1 (generation 2)
USB Port 2 (generation 2)
USB Port 3 (generation 3)
43 Arcserve UDP Appliance User Guide
Controls and Indicators
19
20
21
USB Port 4 (generation 3)
22
VGA Port (Monitor)
23
UID LED
ETH0 (Network 1)
ETH1 (Network 2)
Chapter 2: Introducing the Arcserve UDP Appliance 44
Ports Used by the Appliance
Ports Used by the Appliance
The following list of tables provide information about ports that are used by Arcserve UDP, Arcserve Backup, and the appliance for Linux support:
Arcserve UDP
Arcserve Backup
Appliance for Linux Support
45 Arcserve UDP Appliance User Guide
Ports Used by the Appliance
Arcserve UDP
This section contains the following topics:
Components installed on Microsoft Windows
Components installed on Linux
Production node protected by UDP Linux remotely
Chapter 2: Introducing the Arcserve UDP Appliance 46
Ports Used by the Appliance
Components installed on Microsoft Windows
The following ports are required for backup and other jobs when you have a LAN environment:
PoPoInirt
rt
tiate- Listening Process
Ty#
d by
pe
143RemotTCP
sqlsrvr.exe
3
e Java
Description
Specifies the default communication port
between the Arcserve UDP console and
Microsoft SQL Server databases when they
reside on different computers.
Note: You can modify the default communication port when installing SQL Server.
Arc409serve
TCP
HATransServer.exe
0
UDP
Agent
Transfers data for Virtual Standby tasks in
the proxy mode.
500Arc0serve
TCP
GDDServer.exe
506UDP
0
Server
Reserved for Arcserve UDP RPS Global Deduplication Data Store Service (GDD). One Arcserve UDP GDD data store will use 3 free
ports that start from 5000. It is needed
when the data store with GDD is enabled for
backup or the restore task is used.
ArcCA.ARCserve.Com605serve
TCP
municationFoundation.
2
BackuWindowsService.exe
p GDB
Arc605serve
TCP
4
Backup
CA.ARCserve.CommunicationFoundation.WindowsService.exe
Communication that lets the Arcserve UDP
Console and the Arcserve Backup Global
Dashboard Primary Server synchronize data.
CA.ARCserve.CommunicationFoundation.WindowsService.exe
Communication that lets the Arcserve UDP
Console and the Arcserve Backup Primary
Server synchronize data.
8006
To shut down Tomcat that is used by the
Arcserve UDP console.
Arcserve
801TCP UDP Tomcat7.exe
4
Console
Specifies the default HTTP/HTTPS communication port between remote management consoles and the Arcserve UDP
Server.
47 Arcserve UDP Appliance User Guide
Specifies the default HTTP/HTTPS com-
Ports Used by the Appliance
munication port between remote management consoles and the Arcserve UDP
Agent.
Note: You can modify the default communication port when you install the Arcserve UDP components.
Specifies the default HTTP/HTTPS communication port between the Arcserve UDP
Server and Arcserve UDP consoles.
*Specifies the default shared port and the
only port you must open when you use the
Arcserve UDP Server as the replication destination. Do not open ports 5000-5060 which
are used by data stores that have global
deduplication enabled.
Arc801serve
TCP
httpd.exe
4
UDP
Server
Note: You can modify the default communication port when you install the Arcserve UDP components.
Specifies the default HTTP/HTTPS communication port between remote management consoles and the Arcserve UDP
Server.
Arcserve
801TCP UDP Tomcat7.exe
5
Console
Specifies the default HTTP/HTTPS communication port between remote management consoles and the Arcserve UDP
Agent.
Note: You can modify the default communication port when you install the Arcserve UDP components.
Reserved for Arcserve UDP Server Web Services to communicate with the Arcserve UDP
RPS Port Sharing Service on the same Server.
Arc801serve
TCP
Tomcat7.exe
6
UDP
Server
18005
Note: The port cannot be customized and
can be ignored for the firewall setting.
CA.ARCserve.CommunicationFoundation.
WindowsService.exe
To shutdown Tomcat that is used by the Arcserve UDP Server or Agent.
Chapter 2: Introducing the Arcserve UDP Appliance 48
Ports Used by the Appliance
Components installed on Linux
The following ports are required for backup and other jobs when you have a LAN environment:
Port
Port Type
#
22
67
69
TCP
UDP
UDP
Initiated
Listening Process
by
Description
SSH service
Arcserve UDP Linux 3rd
party dependency. Specifies the default for SSH
service, however, you can
change this port. This
port is required for both
incoming and outgoing
communications.
Arcserve
bootpd
UDP Linux
Arcserve
tffpd
UDP Linux
8014 TCP
Arcserve
Java
UDP Linux
18005 TCP
Arcserve
Java
UDP Linux
49 Arcserve UDP Appliance User Guide
Used for the PXE boot
Server. Only required if
the user wants to use the
PXE boot feature. This
port is required for incoming communications.
Note: The port number
cannot be customized.
Used for the PXE boot
Server. Only required if
the user wants to use the
PXE boot feature. This
port is required for incoming communications.
Note: The port number
cannot be customized.
Specifies the default
HTTP/HTTPS communication ports
between the remote consoles and the Arcserve
UDP agent for Linux. This
port is required for both
incoming and outgoing
communications.
Used by Tomcat. Can be
ignored for firewall settings.
Ports Used by the Appliance
Production node protected by UDP Linux remotely
The following port is required for backup and other jobs when you have a LAN environment:
Port Port Initiated Listening
Description
#
Type by
Process
22
SSH service
Arcserve UDP Linux 3rd party dependency. Specifies the
default for the SSH service, however, you can change
this port. This port is required for both incoming and
outgoing communications.
*Port sharing is supported for replication jobs. All data on different ports can be forwarded
to port 8014 (default port for the Arcserve UDP Server, which can be modified during installation). When a replication job runs between two recovery point Servers across WAN, only
port 8014 needs to be opened.
Similarly, for remote replications, the Remote administrator needs to open or forward port
8014 (for data replication) and port 8015 (default port for the Arcserve UDP console, which
can be modified during installation) for local recovery point Servers to obtain the assigned
replication plan.
Chapter 2: Introducing the Arcserve UDP Appliance 50
Ports Used by the Appliance
Arcserve Backup
The following ports are required for backup and other jobs when you have a LAN environment:
Port Port
#
Type
Initiated by
Listening Process
Description
Microsoft Port
Mapper
135
TCP
445
TCP
MSRPC over the Named Pipes
6050
TCP/UD- CASUniverP
salAgent
Univagent.exe
Arcserve
Universal Agent
6502 TCP
Arcserve Communication
Foundation
CA.ARCserve.CommunicationFoundation.
WindowsService.exe
Arcserve Communication
Foundation
6502 TCP
CASTapeEngine
Tapeng.exe
Arcserve Tape
Engine
6503 TCP
CASJobEngine
Jobengine.exe
Arcserve Job
Engine
6504 TCP
CASDBEngine
DBEng.exe
Arcserve Database Engine
7854 TCP
CASportmapper
Catirpc.exe
Arcserve
PortMapper
4152TCP
3
CASDiscovery
casdscsvc.exe
Arcserve Discovery Service
4152UDP
4
CASDiscovery
casdscsvc.exe
Arcserve Discovery Service
9000TCP
9500
For other Arcserve MS RPC services that
use dynamic ports
51 Arcserve UDP Appliance User Guide
Ports Used by the Appliance
Appliance for Linux Support
The following ports are required for backup and other jobs when you have a LAN environment:
Port Port
#
Type
Initiated Listening
by
Process
Description
8018 TCP
NAT port redirection, redirects 8018 on appliance
to the Linux Backup Server Agent port 8014.
8019 TCP
NAT port redirection, redirects 8019 on appliance
to the Linux Backup Server SSH port 22.
8036 TCP
NAT port redirection, redirects 8036 on appliance
to the Linux Backup Server port 8036.
Chapter 2: Introducing the Arcserve UDP Appliance 52
Chapter 3: Installing the Arcserve UDP Appliance
This section contains the following topics:
How to Install Arcserve Backup r17.5
54
How to Install 8100-8200 Series Appliance
56
How to Install 8300-8400 Series Appliance
57
53 Arcserve UDP Appliance User Guide
How to Install Arcserve Backup r17.5
How to Install Arcserve Backup r17.5
Arcserve Backup r17.5 is not pre-installed on the appliance. You can install Arcserve Backup r17.5 using a script called “InstallASBU.bat” located on your desktop.
Follow these steps:
1. From your desktop, locate and launch InstallASBU.bat.
Note: If you are launching the .bat file from a non-English Windows system,
the following screen appears. Select the language to install Arcserve Backup
r17.5, otherwise go to step 2.
2. Enter the Administrator password and the script is generated to help install
Arcserve Backup r17.5.
Chapter 3: Installing the Arcserve UDP Appliance 54
How to Install Arcserve Backup r17.5
After installation completes, the Arcserve Backup icon is added to your desktop.
You can now log into Arcserve Backup with the following credentials:
User Name = caroot
Password = Arcserve
55 Arcserve UDP Appliance User Guide
How to Install 8100-8200 Series Appliance
How to Install 8100-8200 Series Appliance
The appliance is intended for installation in restricted areas only. Initial setup and
maintenance should be performed by qualified personnel.
For the complete installation process, see Appliance Installation of 8100-8200.
Chapter 3: Installing the Arcserve UDP Appliance 56
How to Install 8300-8400 Series Appliance
How to Install 8300-8400 Series Appliance
The appliance is intended for installation in restricted areas only. Initial setup and
maintenance should be performed by qualified personnel.
For the complete installation process, see Appliance Installation of 8300-8400.
57 Arcserve UDP Appliance User Guide
Chapter 4: Understanding Network Configuration
This section contains the following topics:
How to Configure the NIC Teaming Process
59
How to Disable DHCP Server
61
How to Understand the Network Configuration on the UDP Appliance
62
How to Configure IP Address for the preinstalled Linux Backup Server
66
How to Enable Round Robin on the DNS Server to Balance Load
68
Chapter 4: Understanding Network Configuration 58
How to Configure the NIC Teaming Process
How to Configure the NIC Teaming Process
The Arcserve UDP Appliance contains built-in Ethernet ports. To use these ports, an
Ethernet NIC teaming needs to be configured. NIC Teaming allows multiple network adapters placed into a team for bandwidth aggregation and traffic failover to
maintain connectivity in the event of a network component failure.
To configure a working NIC Team, a network switch supporting the link aggregation
is required. Consult your network switch vendor and Microsoft Windows Configuration document to configure the NIC Team.
After the network switch is configured, follow these steps:
1. From Windows desktop, launch the Arcserve UDP Appliance Wizard.
Note: If a DHCP or static IP address is used, you can configure the IP address
for the NIC Team in the Network Connections screen. Ensure that a valid IP
address is assigned to the NIC Team and is available on your network.
2. From the Server Manager, select Tools > Routing and Remote Access. The
Routing and Remote Access dialog opens.
3. Right-click the node of the Appliance Server and select Disable Routing and
Remote Access.
Note: If other routing and remote access functions are configured for other
purposes, we recommend to reconfigure them again after completing these
steps.
4. Click Yes on the confirmation dialog to disable the router and remove the configuration.
59 Arcserve UDP Appliance User Guide
How to Configure the NIC Teaming Process
5. Right-click the node of the Appliance Server and select Configure and Enable
Routing Remote Access.
The Routing and Remote Access Server Setup Wizard opens.
6. Click Cancel and open a Windows Command prompt window.
7. Run the following command:
C:\\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance\resetnic.bat
The configuration completes and the following message appears.
To verify that the configuration is working, log into the Linux Backup Server in
the Hyper-V Manager and ping the IP address for the specific computers on
your intranet. If this fails, review and repeat this procedure.
Chapter 4: Understanding Network Configuration 60
How to Disable DHCP Server
How to Disable DHCP Server
DHCP Server is enabled by default on the Appliance. The DHCP Server works only
on Hyper-V Virtual Ethernet Adapter – LinuxBkpSvr on the Appliance to make sure
that the preinstalled Linux Backup Server can get the IP and communicate with the
Appliance and does not impact the production network environment.
To disable DHCP Server, follow these steps:
1. Open file C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance\Configuration\Appliance.properties
2. Modify the file to DHCP_ENABLED=false. The Appliance.properties appears
as below:
DHCP_ENABLE=false
AdapterName=LinuxBkpSvr
Appliance_IPAddress=192.168.10.1
Linux_IPAddress=192.168.10.2
3. Save the file.
4. Delete the file C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance\dhcpdone.flag.
5. Run C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance\resetdhcp.ps1 to disable the DHCP Server service as below from dos command line:
C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance>powershell .\resetdhcp.ps1
61 Arcserve UDP Appliance User Guide
How to Understand the Network Configuration on the UDP Appliance
How to Understand the Network Configuration on
the UDP Appliance
The purpose of network configuration on the Appliance ensures the build-in Linux
Backup Server (virtual name in Hyper-V Manager: Linux-BackupSvr) can work
behind NAT. So that:
User does not need to change the hostname of the build-in Linux.
User saves an IP on the network for the Linux Backup Server.
The Linux Backup Server can connect to any machine on the public network.
Any machine on the public network can only connect to the Linux Backup Server
through the Appliance Servers special port.
Network Configuration Detail:
On the Hyper-V Manager, an internal only virtual switch – Linux-BkpSvr-Switch
is available that is used only by Linux-BackupSvr.
In the Control Panel\Network and Internet\Network Connections, you can see
“Hyper-V Virtual Ethernet Adapter” named as “LinuxBkpSvr”. You have configured the IPv4 for this switch as “192.168.10.1” by default as below.
Chapter 4: Understanding Network Configuration 62
How to Understand the Network Configuration on the UDP Appliance
You have configured DHCP Server on the appliance machine by default, the
DHCP Server only works on the Hyper-V virtual adapter.
By default, only one 192.168.10.2 in the Address Pool to ensure the build-in
Linux Backup Server can get the IP 192.168.10.2.
63 Arcserve UDP Appliance User Guide
How to Understand the Network Configuration on the UDP Appliance
We have configured NAT on the Appliance machine.
We have configured port redirection on the appliance for the Linux Backup
Server.
Chapter 4: Understanding Network Configuration 64
How to Understand the Network Configuration on the UDP Appliance
Linux Backup Server gets the IP address 192.168.10.2 from the DHCP Server.
After getting the IP, the backend script (C:\Program Files\Arcserve\Unified Data
Protection\Engine\BIN\Appliance\resetdhcp.ps1) communicates with Linux to
change the system locale of the Linux to make it consistent with the system locale of the Appliance Windows OS.
65 Arcserve UDP Appliance User Guide
How to Configure IP Address for the preinstalled Linux Backup Server
How to Configure IP Address for the preinstalled
Linux Backup Server
For the preinstalled Linux Backup Server, by default, the backup server uses IP
192.168.10.2 to communicate with the Appliance Server. Please refer to the network configuration introduction for preinstalled Linux Backup Server as for how preinstalled Linux Backup Server communicate with Appliance Server.
To specify the IP address for the preinstalled Linux Backup Server, follow these
steps:
1. Open file C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance\Configuration\Appliance.properties.
2. Change the IP address of Appliance_IPAddress and Linux_IPAddress. For
example, set Appliance_IPAddress as 192.168.100.1 and Linux_IPAddress as
192.168.100.2.
Note:
The IP address of Appliance_IPAddress sets to the network interface
LinuxBkpSvr (Hyper-V Virtual Ethernet Adapter) used to communicate
with this preinstalled Linux Backup Server.
The IP address of Linux_IPAddress is set to the preinstalled Linux
Backup Server.
Please ensure “Appliance_IPAddress” and “Linux_IPAddress” use the IP
address of the same sub network.
Here is the file after modified:
DHCP_ENABLE=true
AdapterName=LinuxBkpSvr
Appliance_IPAddress=192.168.100.1
Linux_IPAddress=192.168.100.2
3. Save the file.
4. Delete the file C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance\dhcpdone.flag.
5. Run C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance\resetdhcp.ps1 to reset the IP address for network interface LinuxBkpSvr and the preinstalled Linux Backup Server.
Note:
Chapter 4: Understanding Network Configuration 66
How to Configure IP Address for the preinstalled Linux Backup Server
The preinstalled Linux Backup Server will shut down and restart during the
process if you change the Linux_IPAddress.
Run the command prompt and enter the following command:
C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance>powershell .\resetdhcp.ps1
67 Arcserve UDP Appliance User Guide
How to Enable Round Robin on the DNS Server to Balance Load
How to Enable Round Robin on the DNS Server to Balance Load
The Microsoft DNS Server supports round robin, which is a technique used for balancing the load between servers. This feature enables DNS to send both IP
addresses when a query is received for myserver.mydomain.com. The client (or
Resolver) always uses the first one. The next time when DNS receives a query for
this name, the order of the IP address list is changed using round robin method (the
address that was first in the previous list is last in the new list). Round Robin of
name records is not supported because only one canonical name is allowed for any
one alias.
For more details, refer to Microsoft KB 168321.
In the Appliance, you can add record(s) for all the IPv4 address to the Domain
Name Service(DNS) Server to get load balance among the network interfaces.
For more information on load balancing between servers, refer to RFC 1794.
Chapter 4: Understanding Network Configuration 68
Chapter 5: Upgrading Arcserve UDP on the Appliance
This section contains the following topics:
How to Apply a License After Upgrading Arcserve Software
70
Upgrade Sequence on the Arcserve UDP Appliance
71
Upgrade Sequence for UDP Console, RPS, and Agent
77
Chapter 5: Upgrading Arcserve UDP on the Appliance 69
How to Apply a License After Upgrading Arcserve Software
How to Apply a License After Upgrading Arcserve Software
After upgrading Arcserve UDP to v6.5 or upgrading Arcserve Backup to r17.5, the
original license key on the Arcserve UDP appliance will not work. To obtain the new
license keys for Arcserve Unified Data Protection v6.5 and Arcserve Backup r17.5,
contact your account representative.
For more details about adding a license key for Arcserve UDP, see Arcserve
Product Activation topic from the Arcserve Unified Data Protection Solutions
Guide.
For more details about adding a license key for Arcserve UDP, see Apply Arcserve
Backup Component Licenses from the Arcserve Backup Administration Guide.
70 Arcserve UDP Appliance User Guide
Upgrade Sequence on the Arcserve UDP Appliance
Upgrade Sequence on the Arcserve UDP Appliance
The upgrade from Arcserve UDP Appliance v5.0 to Arcserve UDP v6.5 could involve
one of the following sequences:
Upgrade Arcserve UDP
Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP Console and RPS
Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP RPS
only
Upgrade Steps When Two or More Arcserve UDP Appliances Are Used in the
Environment
Upgrade the Arcserve UDP Linux Agent on the Arcserve UDP Appliance
Upgrade the Arcserve Backup on the Arcserve UDP Appliance
Upgrade Sequence for UDP Console, RPS, and Agent
Chapter 5: Upgrading Arcserve UDP on the Appliance 71
Upgrade Sequence on the Arcserve UDP Appliance
Upgrade the Arcserve UDP Appliance that performs
as Arcserve UDP Console and RPS
Upgrade this Arcserve UDP Appliance, then follow up the upgrade sequence
described to upgrade the environment.
72 Arcserve UDP Appliance User Guide
Upgrade Sequence on the Arcserve UDP Appliance
Upgrade the Arcserve UDP Appliance that performs
as Arcserve UDP RPS only
Upgrade the complete productive environment. For details, refer to the upgrade
sequence.
Chapter 5: Upgrading Arcserve UDP on the Appliance 73
Upgrade Sequence on the Arcserve UDP Appliance
Upgrade Steps When Two or More Arcserve UDP
Appliances Are Used in the Environment
Upgrade the whole productive environment. For details, refer to the upgrade
sequence.
If you see warning as displayed below when you add an Appliance as RPS from
Arcserve UDP Console after upgrade, refer to the Backing Up a UDP Appliance
from Another Appliance Reports Duplicated Nodes topic in the
Troubleshooting section.
74 Arcserve UDP Appliance User Guide
Upgrade Sequence on the Arcserve UDP Appliance
Upgrade the Arcserve UDP Linux Agent on the Arcserve UDP Appliance
First, upgrade the Arcserve UDP Console which manages the Linux Backup
Server environment;
Then, upgrade the Linux Backup Server on the Arcserve UDP Appliance. For
details, refer to the Arcserve Unified Data Protection Agent for Linux Online
Help.
Chapter 5: Upgrading Arcserve UDP on the Appliance 75
Upgrade Sequence on the Arcserve UDP Appliance
Upgrade the Arcserve Backup on the Arcserve UDP
Appliance
Refer to the Arcserve Backup Implementation Guide to complete upgrade on the
Arcserve UDP Appliance.
76 Arcserve UDP Appliance User Guide
Upgrade Sequence for UDP Console, RPS, and Agent
Upgrade Sequence for UDP Console, RPS, and Agent
Based on the Backward Compatibility Support Policy, plan your upgrade in the following sequence to ensure the upgrade works smoothly:
1. Upgrade Arcserve UDP Console.
2. Upgrade Arcserve UDP RPS (DR site).
3. Upgrade Arcserve UDP RPS (Data Center).
4. Upgrade Arcserve UDP Agentless Proxy, some Agents in Data Center.
5. Upgrade Arcserve UDP RPS (Remote site).
6. Upgrade Arcserve UDP Agentless Proxy and some Agents at the remote site.
Note: Repeat Step 5 and 6 for each remote location.
7. Upgrade Arcserve UDP Virtual Standby Monitor.
Note: Per the replication backward support policy, always upgrade the target RPS
before the source RPS.
Chapter 5: Upgrading Arcserve UDP on the Appliance 77
Chapter 6: Configuring the Arcserve UDP Appliance
This section contains the following topics:
How to Configure Network Settings for a UDP Appliance
79
Overview of Creating a Plan Using the UDP Appliance Wizard
83
How to Set up the Arcserve UDP Appliance and Create Plans
84
Additional Information on Adding Nodes to a Plan
93
Configure UDP Appliance as Gateway
102
Clear Configuration and Apply Appliance Factory Reset
103
Apply Arcserve UDP Factory Reset Using Boot Option
105
How to Activate Arcserve Product on the Appliance
108
Chapter 6: Configuring the Arcserve UDP Appliance 78
How to Configure Network Settings for a UDP Appliance
How to Configure Network Settings for a UDP Appliance
To manage the Arcserve UDP appliance, the first step is to have the appliance in
your network. For that, you need to assign a hostname to the appliance and then
configure network ports.
Follow these steps:
1. After you power on the appliance, the Settings screen for the Microsoft
License terms opens. Read and accept the terms.
2. The UDP End User License Agreement dialog opens. Read and accept the
license agreement and click Next.
3. Enter a hostname for the appliance. Assigning a name helps identify the appliance on your network.
To make your appliance a member of a domain in your network, click the
Add this Arcserve UDP Appliance to a domain option and specify the
domain, user name, and password.
Note: The Domain, Username, and Password fields is displayed when the
option is selected.
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How to Configure Network Settings for a UDP Appliance
Note: To apply a new hostname, you need to restart the appliance. You can
choose to reboot the appliance now or after you configure the network settings.
After you reboot the appliance, you can access the appliance from any other
machine using the following URL:
https://<hostname>:8015
4. Click Save.
5. The following dialog opens.
By default, Arcserve UDP discovers all network connections in a network. If
some connections are not assigned, then manually edit and specify the connection details.
Chapter 6: Configuring the Arcserve UDP Appliance 80
How to Configure Network Settings for a UDP Appliance
6. To edit a network connection, click Edit from the Network Connections box.
7. The Network Connection dialog opens.
81 Arcserve UDP Appliance User Guide
How to Configure Network Settings for a UDP Appliance
8. Modify the IP address, subnet mask, and default gateway values as required
and click Save.
Note: Optionally, you can also modify the hostname, domain, date, and time.
9. To apply the changes, click Reboot Appliance to restart the appliance.
The appliance restarts with a new hostname.
10. The Login screen opens again. Enter the user name and password and click
Enter.
11. When the appliance configuration screen reopens, click Launch Wizard.
Chapter 6: Configuring the Arcserve UDP Appliance 82
Overview of Creating a Plan Using the UDP Appliance Wizard
Overview of Creating a Plan Using the UDP Appliance
Wizard
A plan is a collection of steps that define what nodes to back up and when to back
up. The Arcserve UDP appliance lets you create basic plans. Creating a plan using
the UDP Appliance wizard is a three-step process:
1. Add the nodes you want to protect.
You can select Windows nodes or virtual machines from vCenter/ESX or HyperV Servers.
2. Define the backup schedule.
3. Review and confirm the plan.
In addition to a basic plan, Arcserve UDP lets you create complex plans and control
many parameters from the UDP Console. To create complex plans from the UDP
Console, see the Arcserve UDP Solutions Guide.
83 Arcserve UDP Appliance User Guide
How to Set up the Arcserve UDP Appliance and Create Plans
How to Set up the Arcserve UDP Appliance and
Create Plans
After the appliance restarts with the new hostname, the Unified Data Protection
wizard opens. The wizard lets you create a basic plan to schedule backups. The plan
lets you define the nodes you want to protect and when to create backups. The
backup destination is the appliance Server.
Note: All the steps on the wizard are optional, you can skip these and directly open
the UDP console and create plans.
How to Run the Arcserve UDP Appliance Wizard
Follow these steps:
1. Log into the Arcserve UDP console.
2. The Unified Data Protection wizard first opens the Arcserve UDP Appliance
Management dialog. You can manage the UDP console either as a standalone instance or you can manage it remotely from another UDP console. The
remote console management function is useful when you are managing multiple UDP consoles.
3. Select whether you want to manage the appliance locally (default) or from
another UDP console.
If the appliance is managed from another UDP console, then specify the UDP
console URL, username, and password.
4. Click Next.
Note: To cancel the wizard and open the Arcserve UDP Console, click Cancel.
Chapter 6: Configuring the Arcserve UDP Appliance 84
How to Set up the Arcserve UDP Appliance and Create Plans
5. The Data Stores dialog opens.
A data store is a physical storage area on the appliance and is used as the destination for your backups.
By default, Arcserve UDP creates a data store called <hostname>_data_store.
This data store is deduplication and encryption enabled. For more information
about deduplication and encryption, see Data Deduplication topic in Arcserve
UDP Solutions Guide.
Note: As this data store is encrypted, you must specify an encryption password.
6. Enter and confirm the encryption password for this data store.
7. Click Next.
8. The Email and Alerts dialog opens.
This dialog lets you define the email Server that is used to send alerts and the
recipients who would get the alerts. You can select options specify to get
alerts based upon successful jobs, failed jobs, or both.
85 Arcserve UDP Appliance User Guide
How to Set up the Arcserve UDP Appliance and Create Plans
9. Specify the following email and alert details.
Service
Specifies the email services such as Google Mail, Yahoo Mail, Live
Mail, or Other.
Email Server
Specifies the email Server address. For example, for google Server
email, specify smtp.gmail.com.
Port
Species the email Server port number.
Requires Authentication
Specifies whether the email Server requires authentication. If yes, specify the account name and password for authentication.
Subject
Specifies the subject of the email that is sent to the recipients.
From
Chapter 6: Configuring the Arcserve UDP Appliance 86
How to Set up the Arcserve UDP Appliance and Create Plans
Specifies the email ID of the sender. The recipients will receive the
mail from this sender.
Recipients
Specifies the recipients who will receive the alerts. (You can use semicolons ";" to separate multiple recipients).
Options
Specifies the encryption method to use for the communication channel.
Connect using a proxy Server
Specifies the proxy Server user name and port number if you are connecting to the mail Server through a proxy Server. Also, specify a username and password if the proxy Server requires authentication.
Send a Test Email
Sends a test mail to the recipients. You can verify the details by sending
a test mail.
10. Click Next.
11. The Replication to Remote RPS dialog opens.
87 Arcserve UDP Appliance User Guide
How to Set up the Arcserve UDP Appliance and Create Plans
12. Specify the following details if you want the appliance to replicate to a
remotely-managed recovery point Server (RPS). For more information on a
remotely-managed RPS, see the Arcserve UDP Solutions Guide.
Arcserve UDP Console URL
Specifies the URL of the remote Arcserve UDP console.
Username and Password
Specifies the username and password to connect to the remote console.
Connect using a proxy Server
Specifies the proxy Server details if the remote console is behind a
proxy Server.
13. If you do not want the appliance to replicate to a remotely-managed RPS,
select the This appliance will not replicate to a remotely-managed RPS
option.
14. Click Next.
15. The Create a Plan dialog opens.
Using this dialog, you can create a basic plan where you specify the nodes
that you want to protect and the backup schedule.
Chapter 6: Configuring the Arcserve UDP Appliance 88
How to Set up the Arcserve UDP Appliance and Create Plans
Note: If you do not want to create basic plans using the wizard, click Skip
Plan Creation. This will open the last dialog, the Next Steps dialog. Click Finish to open the UDP console and create plans.
16. Specify the following details to create a plan:
Plan Name
Specifies the name of the plan. (If you do not specify a Plan Name, the
default name "Protection Plan <n>" is assigned).
Session Password
Specifies a session password. The session password is important as it is
required when you restore data. Make sure that you do not lose the
password.
How do you want to add nodes to the plan?
Specifies the method to add nodes to the plan. Select one of the following methods:
Hostname/IP Address
Use this method to manually add the nodes by specifying the node
hostname or IP address. You can add as many nodes as you want.
Discovering Nodes from Active Directory
Use this method to add nodes that are in an active directory, you can
first discover the nodes by providing the active directory details and
then adding the nodes.
Importing from a vCenter/ESX Server
Use this method to import virtual machine nodes from ESX or
vCenter Servers. This option lists all the virtual machines that are discovered on the hostname or IP address you specify here.
Importing from a Hyper-V Server
Use this method to import the virtual machine nodes from Microsoft
Hyper-V Servers.
After you select a method, specify the details on each dialog.
17. After the nodes are added to your plan and click Next.
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How to Set up the Arcserve UDP Appliance and Create Plans
The Backup Schedule dialog opens.
18. Enter the following schedule:
Arcserve UDP agent install or upgrade schedule: The latest version of the
Arcserve UDP agent is installed on source nodes that do not have the agent
installed. Any previous agent installations is upgraded to the latest version.
Incremental backup schedule: A full backup is performed for the first time,
and then incremental backups is performed after that.
Note: If you specify the backup time earlier than the install/upgrade time,
then the backup is automatically scheduled for the next day. For example, if
you schedule the agent installation for Friday at 9:00 PM and backup schedule
for 8:00 PM, then the backup is performed on Saturday at 8:00 PM.
Cancel Plan Creation: To cancel the plan that you just created, click Cancel
Plan Creation.
Chapter 6: Configuring the Arcserve UDP Appliance 90
How to Set up the Arcserve UDP Appliance and Create Plans
19. Click Next.
The Plan Confirmation dialog opens.
20. From here you can review the details of your plan. If necessary, you can edit
the nodes or the schedule by clicking Edit Nodes or Edit Schedule, or you can
add or delete a plan.
Edit Nodes
Modifies the source nodes you want to protect.
Edit Schedule
Modifies the backup schedule.
21. After you are satisfied that the plans are correct, click Next.
The Next Steps dialog opens.
You have successfully completed the configuration and you are now ready to
work in the Arcserve UDP Console. You can add more nodes to protect, customize plans with features such as virtual standby, and add more destinations
by including Recovery Point Servers and Data Stores.
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How to Set up the Arcserve UDP Appliance and Create Plans
22. Click Finish to exit the wizard and open the Arcserve UDP Console.
Chapter 6: Configuring the Arcserve UDP Appliance 92
Additional Information on Adding Nodes to a Plan
Additional Information on Adding Nodes to a Plan
You can create a plan to protect various nodes. To protect nodes, you need to add
nodes to a plan. You can add nodes from the UDP Appliance wizard. The wizard lets
you add nodes using the following methods:
Manually entering the node IP Address or hostname
(Add Nodes by Hostname/IP Address)
Discovering nodes from an active directory
(Add Nodes by Active Directory)
Importing virtual machine nodes from VMware ESX/vCenter Servers
(Add vCenter/ESX Nodes)
Importing virtual machine nodes from Microsoft Hyper-V Servers
(Add Hyper-V Nodes)
93 Arcserve UDP Appliance User Guide
Additional Information on Adding Nodes to a Plan
Add Nodes by Hostname/IP Address
You can manually enter the IP address or the hostname of the address to add a
node to a plan. Use this method when you have a few nodes to add, however, you
can add multiple nodes one at a time. Arcserve UDP Agent (Windows) is installed
on these nodes.
Follow these steps:
1. On the Add Nodes by Hostname/IP address dialog, enter the following
details:
Hostname/IP Address
Specifies the hostname or IP address of the source node.
User name
Specifies the user name of the node having administrator privileges.
Password
Specifies the user password.
Description
Chapter 6: Configuring the Arcserve UDP Appliance 94
Additional Information on Adding Nodes to a Plan
Specifies any description to identify the node.
Cancel Plan Creation
Cancels the plan that you just created.
2. Click Add to List.
The node is added to the right pane. To add more nodes, repeat the steps. All
the added nodes are listed on the right pane.
3. (Optional) To remove the added nodes from the list on the right pane, select
the nodes and click Remove.
4. Click Next.
The nodes are added to the plan.
95 Arcserve UDP Appliance User Guide
Additional Information on Adding Nodes to a Plan
Add Nodes by Active Directory
To add nodes that are in an active directory, provide the active directory details to
discover the nodes and then add nodes to the plan.
Follow these steps:
1. On the Add Nodes by Active Directory dialog, enter the following details:
Username
Specifies the domain and user name in the domain\username format.
Password
Specifies the user password.
Computer Name Filter
Specifies the filter to discover node names.
Cancel Plan Creation
Cancels the plan that you just created.
2. Click Browse.
The discovered nodes are displayed.
Chapter 6: Configuring the Arcserve UDP Appliance 96
Additional Information on Adding Nodes to a Plan
To add nodes, select the nodes and verify.
3. To verify, select the nodes, enter the user name and password, and then click
Apply.
The credentials are verified. Verified nodes are marked with green check
marks. If a node fails verification, re-enter the credentials and click Apply
again.
Note: You must verify each node before you can add it to the list.
4. Click Add to List.
The selected node is added to the right pane.
5. (Optional) To remove the nodes from the right pane, select the nodes and
click Remove.
6. Click Next.
The nodes are added to the plan.
97 Arcserve UDP Appliance User Guide
Additional Information on Adding Nodes to a Plan
Add vCenter/ESX Nodes
You can add virtual machine nodes to a VMware vCenter/ESX Server. To add these
nodes, you need to discover and import nodes from the vCenter/ESX Server.
Follow these steps:
1. On the Add Nodes by vCenter/ESX dialog, specify the following vCenter/ESX
Server details, and click Connect.
Hostname/IP Address
Specifies the hostname or the IP address of the vCenter/ESX Server.
Port
Specifies the port number to be used.
Protocol
Specifies the protocol to be used.
Username
Specifies a user name of the Server.
Password
Chapter 6: Configuring the Arcserve UDP Appliance 98
Additional Information on Adding Nodes to a Plan
Specifies the user password.
Cancel Plan Creation
Cancels the plan that you just created.
2. The discovered hostnames are displayed. Expand a hostname to see the
nodes.
3. Select the nodes that you want to add, and then click Add to List.
The selected nodes are added to the right pane.
4. (Optional) To remove the nodes from the right pane, select the nodes and
click Remove.
5. Click Next.
The nodes are added to the plan.
99 Arcserve UDP Appliance User Guide
Additional Information on Adding Nodes to a Plan
Add Hyper-V Nodes
Use this method to import the virtual machine nodes from a Microsoft Hyper-V
Server.
Follow these steps:
1. On the Add Hyper-V Nodes dialog, specify the following details.
Hostname/IP Address
Specifies the Hyper-V Server name or the IP address. To import virtual
machines that are in Hyper-V clusters, specify either the cluster node
name or Hyper-V host name.
Username
Specifies Hyper-V user name having the administrator rights.
Note: For Hyper-V clusters, use a domain account with administrative
privilege of the cluster. For standalone Hyper-V hosts, we recommend
using a domain account.
Password
Specifies the password of user name.
Chapter 6: Configuring the Arcserve UDP Appliance 100
Additional Information on Adding Nodes to a Plan
Cancel Plan Creation
Cancels the plan that you just created.
2. Click Connect.
The discovered hostnames are displayed. Expand a hostname to see the
nodes.
3. (Optional) You can type the node name in the filter field to locate the node in
the tree.
4. Select the nodes, and then click Add to List.
The selected nodes are added to the right pane.
5. (Optional) To remove the nodes from the right pane, select the nodes and
click Remove.
6. Click Next.
The nodes are added to the plan.
101 Arcserve UDP Appliance User Guide
Configure UDP Appliance as Gateway
Configure UDP Appliance as Gateway
You can configure the Arcserve UDP Appliance as Gateway.
Follow these steps:
1. Uninstall Arcserve UDP Console from the Arcserve UDP Appliance.
2. From the Arcserve UDP Console, click the resources tab.
3. From the left pane of the Arcserve UDP Console, navigate to Infrastructures,
and click Sites.
4. Click Add a Site.
5. Follow the instructions provided in the Add a Site wizard to install Arcserve
UDP Remote Management Gateway on the Arcserve UDP Appliance.
Note: After installing Arcserve UDP Remote Management Gateway on the
Arcserve UDP Appliance, click Launch Wizard on the Arcserve UDP Appliance
wizard does not launch the Arcserve UDP Console. To access the Arcserve
UDP Console, provide the URL of Arcserve UDP Console directly.
Chapter 6: Configuring the Arcserve UDP Appliance 102
Clear Configuration and Apply Appliance Factory Reset
Clear Configuration and Apply Appliance Factory
Reset
Using Factory Reset, you can return your Arcserve UDP appliance back to clean and
non-configured status. You can apply factory reset from the Arcserve UDP Console.
Follow these steps:
1. Click Factory Reset on the settings tab from the Arcserve UDP Console.
All the backed up data is preserved by default.
Notes:
Arcserve UDP provides the Preserve existing backup data option to help you
preserve the existing data store.
If you select the Preserve existing backup data option, only C:\ volume is
rebuilt. Data at X:\ volume and Y:\ volume remain unchanged.
If you do not select the Preserve existing backup data option, all the data
on the respective volumes of C:\ , X:\ and Y:\ is rebuilt.
2. Click Perform Factory Reset.
A confirmation dialog is displayed.
103 Arcserve UDP Appliance User Guide
Clear Configuration and Apply Appliance Factory Reset
3. From the confirmation dialog, click Reset to launch the factory reset.
The Appliance machine is rebooted, and the factory reset runs as displayed
below:
Completion of factory reset displays a confirmation dialog.
Chapter 6: Configuring the Arcserve UDP Appliance 104
Apply Arcserve UDP Factory Reset Using Boot Option
4. From the confirmation dialog, perform one of the following options:
Click Restart to reboot the appliance.
Click Shut Down to close the appliance.
Apply Arcserve UDP Factory Reset Using Boot Option
You can also apply UDP factory reset from the Boot Menu of the UDP Appliance.
Using UDP factory reset, you can return your Arcserve UDP Appliance to clean and
non-configured status.
Note: You can also select the Preserve the backup data option while running UDP
factory reset.
Follow these steps:
105 Arcserve UDP Appliance User Guide
Apply Arcserve UDP Factory Reset Using Boot Option
1. Press F11 to invoke Boot Menu.
2. Select the boot option UDP Factory Reset.
A page about factory reset is displayed.
Notes:
Chapter 6: Configuring the Arcserve UDP Appliance 106
Apply Arcserve UDP Factory Reset Using Boot Option
The Preserve existing backup data option is selected by default. Only
C:\ volume in the original operating system is rebuilt. Data at X:\
volume and Y:\ volume remain unchanged.
If you clear the selection of the Preserve existing backup data option,
all the data on the respective volumes of C:\, X:\, and Y:\ in the original
operating system is rebuilt.
3. Click Reset.
A confirmation dialog appears.
You can click Cancel to reboot the Appliance unit.
4. After factory reset finishes, you can perform either of the following actions:
Click Restart to reboot the appliance.
Click Shut Down to close the appliance.
107 Arcserve UDP Appliance User Guide
How to Activate Arcserve Product on the Appliance
How to Activate Arcserve Product on the Appliance
For activating Arcserve product on the Appliance, refer to Activating Arcserve
Product License Online topic in Solutions Guide.
Chapter 6: Configuring the Arcserve UDP Appliance 108
Chapter 7: Creating Backup Plans
Using UDP Appliance, you can create backup plans for Windows, Linux, and virtual
machines. You can also write data to a tape device and create a virtual standby
machine.
This section contains the following topics:
Create a Backup Plan for Linux Nodes
110
Create a Backup Plan to a Tape Device
111
Create an On-Appliance Virtual Standby Plan
112
Chapter 7: Creating Backup Plans 109
Create a Backup Plan for Linux Nodes
Create a Backup Plan for Linux Nodes
You can back up Linux nodes from the Appliance Console. The Linux Backup Server
is already added to the Console.
Follow these steps:
1. Open the Appliance Console.
2. Click resources, Plans, All Plans.
3. Create a Linux Backup plan.
4. Specify the Source, Destination, Schedule, and Advanced configurations.
Note: For more information about each of the configurations, see How to
Create a Linux Backup Plan in the Solutions Guide.
5. Run the backup plan.
110 Arcserve UDP Appliance User Guide
Create a Backup Plan to a Tape Device
Create a Backup Plan to a Tape Device
UDP Appliance has the capability to write data to a tape device. Typically, the
source data is the recovery point that you have saved in a data store using the UDP
backup plan, and the destination is a tape device. You need to use Arcserve Backup
Manager to manage your backup jobs to a tape.
The following process overview gives you an idea on how to write to a tape device
using the UDP Appliance:
1. Attach the tape device to the UDP Appliance
UDP Appliance comes with a port at the rear panel to attach your tape
device. Once you attach the tape device, UDP Appliance automatically identifies the tape device.
2. Configure the tape device using the Backup Manager
Open the Backup Manager and add the tape device to Backup Manager.
Backup Manager is the interface that lets you manage Arcserve Backup. After
you add the tape device to Backup Manager, configure the device.
Note: For more information on configuring and managing the device, see
Managing Devices and Media in Arcserve Backup for Windows Administration
Guide.
3. Successfully complete at least one backup job using the UDP Console
You need at least one successful backup that you can write to a tape device.
To back up data, create a plan using the UDP Console and back up to a data
store.
Note: For more information about creating a backup plan for different nodes,
see Creating Plans to Protect data in the Solutions Guide.
4. Initiate a backup to tape job from Backup Manager
Open the Backup Manager and create a plan to back up data to the tape
device. Here the source data is the destination of UDP backup plan and the
destination is the tape device.
Note: For more information on creating a backup plan to tape, see Backing
Up and Recovering D2D/UDP Data in Arcserve Backup for Windows Administration Guide.
Chapter 7: Creating Backup Plans 111
Create an On-Appliance Virtual Standby Plan
Create an On-Appliance Virtual Standby Plan
Appliance has the capability to serve as a virtual standby machine. This capability is
present in the following Appliance series:
Arcserve UDP Appliance 7200V
Arcserve UDP Appliance 7300V
Arcserve UDP Appliance 7400V
Arcserve UDP Appliance 7500V
Arcserve UDP Appliance 7600V
Arcserve UDP Appliance 8100
Arcserve UDP Appliance 8200
Arcserve UDP Appliance 8300
Arcserve UDP Appliance 8400
Prerequisite: You must have a successful backup plan.
Follow these steps:
1. Open the Appliance Console.
2. Navigate to the plans and modify the backup plan.
3. Add a Virtual Standby task.
4. Update the Source, Destination, Virtual Machine configurations.
Note: For more information about the configurations, see How to Create a Virtual Standby Plan topic in the Solutions Guide.
5. Save and run the plan.
112 Arcserve UDP Appliance User Guide
Chapter 8: Repairing the Arcserve UDP Appliance
This section contains the following topics:
Remove and Replace a Hard Drive
114
Chapter 8: Repairing the Arcserve UDP Appliance 113
Remove and Replace a Hard Drive
Remove and Replace a Hard Drive
With the Arcserve UDP appliance, if one hard drive fails, the rest of the drives will
kick in immediately to ensure no data is lost and the appliance continues to work
normally. Therefore, to guard against any problems associated with multiple hard
drive failures, it is important to replace a hard drive as soon as possible to minimize potential loss of data.
The Arcserve UDP appliance contains four hard drive carriers which are labeled 0,
1, 2 and 3 from left to right. If you replace more than one hard drive at a time, you
should label the replacement hard drives so that you know which drive is placed
into each drive carrier. You should also label the hard drives that you remove from
the appliance so that you know which drive carrier they occupied.
Important! Take proper safety precautions when handling the hard drives because
they are static-sensitive devices and can be easily damaged.
Wear a wrist strap to prevent any static discharge.
Touch a grounded object before removing the replacement hard disk from the
antistatic shipping bag.
Always handle a hard drive by the edges only and do not touch any of the visible components on the bottom.
Follow these steps:
1. To gain access to the drive holders, you first need to remove the faceplate:
a. Unlock the faceplate lock.
b. Press the release knob to retract the faceplate pins.
c. Carefully remove the faceplate (using two hands).
2. Press the release latch on the drive carrier. This extends the drive carrier
handle.
114 Arcserve UDP Appliance User Guide
Remove and Replace a Hard Drive
3. Using the handle, pull the drive carrier out from the front of the appliance.
The hard drives are mounted in drive carriers to simplify their removal and
replacement from the appliance. These carriers also help promote proper airflow for the drive bays.
Important! Except for short periods of time (swapping of the hard drives), do
not operate the appliance without the drive carriers fully installed.
4. Remove the old hard drive from the drive carrier and install the new hard
drive being careful to properly orient the replacement hard drive with the
Chapter 8: Repairing the Arcserve UDP Appliance 115
Remove and Replace a Hard Drive
label on top and the visible components on the bottom.
5. Slide the drive tray into the appliance until it is fully installed and secure by
closing the drive carrier handle.
116 Arcserve UDP Appliance User Guide
Remove and Replace a Hard Drive
6. Obtain return instructions from Arcserve Support to return a defective drive.
Chapter 8: Repairing the Arcserve UDP Appliance 117
Chapter 9: Safety Precautions
This section contains the following topics:
General Safety Precautions
119
Electrical Safety Precautions
121
FCC Compliance
122
Electrostatic Discharge (ESD) Precautions
123
Chapter 9: Safety Precautions 118
General Safety Precautions
General Safety Precautions
The following are general safety precautions you should adhere to in order to protect yourself from harm and to protect the appliance from damage or malfunction:
For EMI Class A Equipment (Business equipment), this equipment is registered
for Electromagnetic Conformity Registration as business equipment (A) and not
home equipment. Sellers or users are required to take caution in this regard.
A급 기 기 (업 무 용 방 송 통 신 기 자 재 )
이 기 기 는 업 무 용 (A급 )으 로 전 자 파 적 합 기 기 로 서 판 매 자 또 는 사 용 자
는 이 점 을 주 의 하 시 기 바 라 며 ,가 정 외 의 지 역 에 서 사 용 하 는 것 을 목 적
으로합니다
Note: This safety precaution only applies to South Korea. For more details, contact Arcserve Support at https://www.arcserve.com/support or call
0079885215375 (South Korea).
Inspect the box that the appliance was shipped in and ensure that there are no
visible signs of damage. If there is evidence of damage, please retain all packaging materials and contact Arcserve Support immediately at: https://www.arcserve.com/support.
Decide on a suitable location for the rack unit that will hold the appliance. It
should be situated in a clean, dust-free area that is well ventilated and free of
clutter. Avoid areas where heat, electrical noise, and electromagnetic fields
are generated.
You will also need it placed near at least one grounded power outlet. Depending on the model, the appliance includes either one power supply or a redundant power supply and will then require two grounded outlets.
The appliance is only for use in a restricted location.
Access can only be gained by service persons or by users who have been
instructed about the reasons for the restrictions applied to the location
and about any precautions that shall be taken; and
Access is through the use of a tool or lock and key, or other means of
security, and is controlled by the authority responsible for the location.
Place the appliance top cover and any components that have been removed
away from the appliance or on a table so that they will not be accidentally
stepped on.
119 Arcserve UDP Appliance User Guide
General Safety Precautions
While working on the appliance, do not wear loose clothing such as neckties
and unbuttoned shirt sleeves, which can come into contact with electrical circuits or be pulled into a cooling fan.
Remove any jewelry or metal objects from your body, which are excellent
metal conductors that can create short circuits and harm you if they come into
contact with printed circuit boards (PCBs) or areas where power is present.
After accessing the inside of the appliance, close the appliance and secure it to
the rack unit with the retention screws after ensuring that all connections have
been made.
Chapter 9: Safety Precautions 120
Electrical Safety Precautions
Electrical Safety Precautions
The following are electrical safety precautions you should adhere to in order to protect yourself from harm and to protect the appliance from damage or malfunction:
Be aware of the locations of the power on/off switch on the appliance as well
as the room's emergency power-off switch, disconnection switch, or electrical
outlet. If an electrical accident occurs, you can then quickly remove power
from the appliance.
Do not work alone when working with high-voltage components.
Power should always be disconnected from the appliance when removing or
installing main system components, such as the Serverboard, memory modules
and the DVD-ROM and floppy drives (not necessary for hot swappable drives).
When disconnecting power, you should first power down the appliance with the
operating system and then unplug the power cords from all the power supply
modules in the appliance.
When working around exposed electrical circuits, another person who is familiar with the power-off controls should be nearby to switch off the power, if
necessary.
Use only one hand when working with powered-on electrical equipment. This is
to avoid making a complete circuit, which will cause electrical shock. Use
extreme caution when using metal tools, which can easily damage any electrical components or circuit boards they come into contact with.
Do not use mats designed to decrease electrostatic discharge as protection
from electrical shock. Instead, use rubber mats that have been specifically
designed as electrical insulators.
The power supply power cord must include a grounding plug and must be
plugged into grounded electrical outlets.
Serverboard Battery: CAUTION - There is a danger of explosion if the onboard
battery is installed upside down, which will reverse its polarities This battery
must be replaced only with the same or an equivalent type recommended by
the manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
DVD-ROM laser: CAUTION - this Server may have come equipped with a DVDROM drive. To prevent direct exposure to the laser beam and hazardous radiation exposure, do not open the enclosure or use the unit in any unconventional
way.
121 Arcserve UDP Appliance User Guide
FCC Compliance
FCC Compliance
This appliance complies with part 15 of the FCC Rules. Operation is subject to the
following conditions:
This appliance may not cause harmful interference, and
This appliance must accept any interference received, including interference
that may cause undesired operation
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user is required to correct the interference
at his own expense.
Chapter 9: Safety Precautions 122
Electrostatic Discharge (ESD) Precautions
Electrostatic Discharge (ESD) Precautions
Electrostatic Discharge (ESD) is generated by two objects with different electrical
charges coming into contact with each other. An electrical discharge is created to
neutralize this difference, which can damage electronic components and printed circuit boards. Devices that are sensitive to ESD, such as Serverboards, motherboards,
PCIe cards, drives, processors, and memory cards require special handling. Use the
following precautions to help neutralize the difference of electrical charges coming
into contact with each other, before contact is made, to protect your equipment
from ESD:
Use a rubber mat that has been specifically designed as an electrical insulator.
Do not use a mat designed to decrease electrostatic discharge as protection
from electrical shock.
Use a grounded wrist strap designed to prevent static discharge.
Use antistatic or electrostatic discharge (ESD) preventive clothing or gloves.
Keep all components and printed circuit boards (PCBs) in their antistatic bags
until ready for use.
Touch a grounded metal object before removing the board from the antistatic
bag.
Do not let components or PCBs come into contact with your clothing, which
may retain a charge even if you are wearing a wrist strap.
Handle a board by its edges only. Do not touch its components, peripheral
chips, memory modules, or contacts.
When handling chips or modules, avoid touching their pins.
Put the Serverboard and peripherals back into their antistatic bags when not in
use.
For grounding purposes, verify your appliance provides excellent conductivity
between the power supply, the case, the mounting fasteners, and the Serverboard.
123 Arcserve UDP Appliance User Guide
Chapter 10: Changing the IPMI Password
This section contains the following topics:
How to Change the IPMI Password
125
Chapter 10: Changing the IPMI Password 124
How to Change the IPMI Password
How to Change the IPMI Password
Before changing the IPMI password, you need to access the BIOS setup screen to
obtain the IP address.
Follow these steps:
1. Boot up your system and a bootup screen appears. From this screen, press the
Delete key. The BIOS setup screen is displayed.
Note: To navigate, use the arrow keys and press Enter. To go back to the previous screens, press Escape key.
2. Select the IPMI tab at the top of the main BIOS screen.
Note: By default, the configuration address source is set to DHCP.
3. Verify that the IP address is correct. You can connect to the IPMI interface
using your web browser only if your Server is on the same network.
4. Record the Station IP Address.
5. Enter the Station IP address on your web browser.
After you are connected to the remote Server via the IPMI port, the IPMI
login screen is displayed.
125 Arcserve UDP Appliance User Guide
How to Change the IPMI Password
6. Enter your user name in the Username field. (ADMIN by default)
7. Enter your password in the Password field. (ARCADMIN by default)
8. The home page is displayed (IPMI main screen).
9. Click the Configuration option from the top bar. The Configuration screen is
displayed.
Chapter 10: Changing the IPMI Password 126
How to Change the IPMI Password
10. Click the Users option in the Configuration sidebar.
11. Select the User: (ADMN) from the Users List.
127 Arcserve UDP Appliance User Guide
How to Change the IPMI Password
12. Click Modify User and the Modify User screen is displayed.
13. Enter your user name. (ADMIN)
14. Select the Change Password check box to change the password. The password
fields is enabled.
15. Enter the new password and confirm.
16. Click Modify to save the changes. Your IPMI password has been changed.
Chapter 10: Changing the IPMI Password 128
Chapter 11: Troubleshooting
This section contains the following topics:
Linux Backup Server Fails to Connect from the Console
130
Backing Up a UDP Appliance from Another Appliance Reports Duplicated Nodes
132
Linux Backup Server Cannot Get the Network DNS Suffix
134
Default Time Zone on the Appliance
135
Licenses Error even when the licenses are available
136
Chapter 11: Troubleshooting 129
Linux Backup Server Fails to Connect from the Console
Linux Backup Server Fails to Connect from the Console
Symptom
When I try to connect my Linux Backup Server from the Arcserve UDP Console, connection is unsuccessful and I see a red mark.
Solution
When a Linux Backup Server fails to connect from the console, you can
troubleshoot the connection to determine the problem.
To troubleshoot the connectivity issue
1. Launch the Hyper-V Manager, connect the Linux Backup Server virtual
machine and login.
2. Run the following command:
service network restart
3. Verify that the IP address assigned to the Linux Backup Server is 192.168.10.2.
To verify, run the following command:
ifconfig
4. If the IP address is 192.168.10.2, navigate to the Arcserve UDP Console and
update the Linux Backup Server node that you are trying to connect.
5. If the IP address is not 192.168.10.2, follow the instructions in the
Troubleshoot from DHCP Microsoft Management Console (MMC) section.
Troubleshoot from DHCP Microsoft Management Console (MMC)
Important! Ensure that the DHCP Server service is running appropriately on the
appliance.
1. Launch DHCP MMC from the Server Manager, Tools, DHCP.
2. Expand the Linux Server node, IPV4, Scope and ensure that the scope with the
name 192.168.10.0 exists under it.
3. Expand the Address Leases and delete the presence of any other lease record.
4. Log into the Linux Backup Server and run the following command:
service network restart
5. Navigate to the Arcserve UDP Console and update the Linux Backup Server
node that you are trying to connect.
130 Arcserve UDP Appliance User Guide
Linux Backup Server Fails to Connect from the Console
The Linux Backup Server now connects from the Console.
Chapter 11: Troubleshooting 131
Backing Up a UDP Appliance from Another Appliance Reports Duplicated Nodes
Backing Up a UDP Appliance from Another Appliance
Reports Duplicated Nodes
Symptom
When I back up Appliance B from Appliance A, I see the following warning message
in the activity log:
"The following nodes are duplicated: Appliance_B, Appliance_A. As a result, they
have the same agent identifier and may cause unexpected results. This duplicate
node problem can be caused if the node was added using a different node name
(such as the DNS name or IP address), or if some machines were set up by cloning
from one to another."
Case 1: Appliance B is added as an RPS to the Appliance A UDP Console.
For example: From Appliance B, you can configure the appliance using the UDP wizard and select "This appliance will function as an instance of Arcserve UDP Recovery Point Server managed by another Arcserve UDP console."
Solution
1. Stop the data store in the Appliance B node from the RPS pane of the UDP console.
2. Log into Appliance B and delete the registry key of the Node ID that is located
under [HKEY_LOCAL_MACHINE\SOFTWARE\CA\ARCserve Unified Data Protection\Engine].
3. Restart the Arcserve UDP Agent Web Service from the Appliance B node.
4. Restart the Arcserve UDP RPS Data Store Service from the Appliance B node.
5. From the UDP console, go to the Nodes, All Nodes pane and update the Appliance B node.
6. Go to the Recovery Point Server pane and update the Appliance B node.
7. Import the existing data store to the Appliance B RPS by setting it with the original backup destination.
Case 2: Appliance B is added only as an agent node to the Appliance A UDP Console.
For example, a plan protects Appliance B through an agent-based backup task on
the Appliance A UDP console.
1. Log into Appliance B and delete the registry key of the Node ID that is located
under [HKEY_LOCAL_MACHINE\SOFTWARE\Arcserve Unified Data
132 Arcserve UDP Appliance User Guide
Backing Up a UDP Appliance from Another Appliance Reports Duplicated Nodes
Protection\Engine].
2. Restart the Arcserve UDP Agent service from Appliance B.
3. From the UDP console, go to the Nodes, All Nodes pane and update the node
from Appliance B.
Chapter 11: Troubleshooting 133
Linux Backup Server Cannot Get the Network DNS Suffix
Linux Backup Server Cannot Get the Network DNS
Suffix
When you set the static IP address to the appliance Server, the Linux Backup Server
cannot get the network DNS suffix properly after restarting the network service.
This issue leads to communication problems between the Linux backup Server and
the UDP console. You then cannot use this Linux backup Server to protect the Linux
node due to the communication problems.
Symptom
The status of the Linux Backup Server remains in a disconnected state on the UDP
console. The Update Node cannot update the Linux Backup Server successfully and
the yellow warning icon will not change to green. This occurs when you set the
static IP address to the appliance Server which will then cause the Linux Backup
Server to not get the network DNS suffix properly.
Solution
To resolve this issue, you can update the file/etc/resolv.conf directly in the Linux
machine to add the correct DNS suffix.
134 Arcserve UDP Appliance User Guide
Default Time Zone on the Appliance
Default Time Zone on the Appliance
Symptom
The default time zone is (UTC-08:00) Pacific Time (US & Canada) no matter what
region you select when you first power on the appliance.
Solution
To resolve this issue, go to the Arcserve Backup Appliance Wizard and click Edit,
Date and Time to change the time zone.
Chapter 11: Troubleshooting 135
Licenses Error even when the licenses are available
Licenses Error even when the licenses are available
For more information on license related errors in the Appliance even when the
licenses are available, refer the link.
136 Arcserve UDP Appliance User Guide
Chapter 12: Best Practices
This section contains the following topics:
Best Practices for Network Configuration
138
Best Practices for Arcserve UDP Console Migration
141
Best Practices for Set Appliance Image Utility Tool
143
Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself
146
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
150
Solution 1
151
Solution 2
155
Best Practices for Arcserve UDP Linux instant VM job to Local Appliance Hyper-V
158
Chapter 12: Best Practices 137
Best Practices for Network Configuration
Best Practices for Network Configuration
If multiple network interfaces are connected in the production environment,
ensure that each network adapter is connected to different sub network.
If Linux node is not available in the production environment to protect, we
recommend to stop the VM Linux-BackupSvr, DHCP Server service and RRAS
on the Appliance.
For more information, refer How to Disable DHCP Server in Appliance User
Guide.
If you encounter a connection problem between the Appliance and an Agent
node when both the Appliance and the Agent node are online on the network.
The problem occurs if there are multiple network interfaces connected to the
same sub network in the Appliance.
Symptom
If both the Appliance and Agent node are online on the same sub network.
The following symptoms may occur:
On the Arcserve UDP Console, when you deploy the plan to Agent node,
the following error message is displayed:
Backup job of the Agent node fails as below:
Ping the Agent node from the Appliance and verify whether the Agent
node is connected or not as follows:
138 Arcserve UDP Appliance User Guide
Best Practices for Network Configuration
Ping Appliance host name from the Agent node and the Appliance is
NOT connected as follows:
Solution
To resolve the connection problem between the Appliance and Agent node,
perform one of the following steps:
If Linux node is not available in the production environment, stop the
DHCP Server service and RRAS service on the Appliance and verify
whether the problem is resolved or not.
For more information, refer How to Disable DHCP Server in Appliance
User Guide.
On the Appliance and Agent node, follow these steps:
Steps to be followed on Appliance:
1. Run ipconfig /all from DOS Command Prompt to get the available IPv4 address on the Appliance:
2. Run Route Print from DOS Command Prompt to get the IPv4
Route Table, record the order list for all the available IPv4
Chapter 12: Best Practices 139
Best Practices for Network Configuration
address on the Appliance as below:
Steps to be followed on Agent node:
1. From the DOS Command Prompt, try to ping each available
IPv4 address of Appliance one by one according to the order
above to get the first IPv4 of the Appliance connected on the
Agent node as follows:
2. Modify the file C:\Windows\System32\drivers\etc\hosts to add
a record for the pair the_IPv4_got_above Appliance_hostname
and save the file.
140 Arcserve UDP Appliance User Guide
Best Practices for Arcserve UDP Console Migration
Best Practices for Arcserve UDP Console Migration
On the Arcserve UDP Appliance, you can migrate the Arcserve UDP Console to
another Appliance using ConsoleMigration.exe.
Use ConsoleMigration.exe for BackupDB and RecoverDB. The following screenshot
displays the usage of ConsoleMigration.exe:
To complete the migration process, follow these steps:
1. On old Appliance, perform backup for the Arcserve UDP database.
The DB_Migration folder is created successfully.
2. On the new Appliance, copy the DB_Migration folder to the following path:
C:\Program Files\Arcserve\Unified Data Protection\Management\BIN\Appliance\
3. On the new Appliance, change hostname and reboot the Appliance.
Note: You need to finish the Appliance configuration using Appliance wizard.
4. On the new Appliance, perform the steps mentioned in the screen below to
recover the Arcserve UDP Console database.
Chapter 12: Best Practices 141
Best Practices for Arcserve UDP Console Migration
Note: In Arcserve UDP Console, if there exists any site other than Local Site,
follow the steps mentioned in NewRegistrationText.txt file to register the site
again.
You have completed migration of Arcserve UDP Console to the new Appliance successfully.
142 Arcserve UDP Appliance User Guide
Best Practices for Set Appliance Image Utility Tool
Best Practices for Set Appliance Image Utility Tool
Set Appliance Image Utility tool helps you to replace the original Appliance image
in current system with desired Appliance image of Arcserve UDP Appliance available versions. You can download the Appliance image from the URL.
Note: The md5 for Appliance image download is
9F568A4BDC6B42972C5177284591B835.
After executing the utility, perform factory reset to revert Appliance to desired
released version of Arcserve UDP Appliance using factory default setting available
in the Arcserve UDP Console. Set Appliance Image utility is available for Arcserve
UDP Appliance v6.5 Update 1 or later releases.
Note: The Appliance image used for replacement should have higher version than
the Original Arcserve UDP version installed on the Arcserve UDP Appliance.
To verify the original Arcserve UDP version, log into Arcserve UDP Console, navigate to settings and select Factory Reset for the version details.
How to Use Set Appliance Image Utility to revert from Arcserve UDP Appliance
v6 Update 1 to Arcserve UDP Appliance v6.5 Update 1
If the installed Arcserve UDP release version on Appliance is Arcserve UDP v6
Update 1, then you can upgrade the Appliance to Arcserve UDP v6.5 Update 1.
To upgrade, follow these steps:
1. Download the Appliance image of Arcserve UDP Appliance v6.5 Update 1,
and execute the Set Appliance Image Utility. Perform the following steps to
use set Appliance Image Utility:
a. Download the Arcserve UDP v6.5 update1 Appliance image from the
URL or contact suppport to get the download.
Note: The md5 for Appliance image download is
9F568A4BDC6B42972C5177284591B835.
b. Open the Windows command line and run the following command:
Chapter 12: Best Practices 143
Best Practices for Set Appliance Image Utility Tool
C:\Program files\Arcserve\Unified Data Protection\Management\bin\Appliance\SetImage.exe –applianceimage
<Fullpath of the appliance image just downloaded>
c. After checking appliance images finished step is done, you can see
the following query:
Are you sure you want to replace the appliance.wim file? <y|n>
d. Enter y or yes to proceed the command line to replace the image or
enter n or no to exit the execution.
e. Once the image replication is done, the command line displays the
following message:
Replace appliance image completed.
2. After executing the Set Appliance Image Utility, perform the following
steps:
a. After replacing Appliance image, you can see Original Arcserve UDP
version is changed to the desired Appliance release version.
b. From Arcserve UDP Console, navigate to Settings and select Factory
Reset.
You can see that the Original Arcserve UDP Version is changed to Arcserve UDP Appliance v6.5 Update 1 now.
Note: You can reload the page if desired Appliance release version is
not displayed in Original Arcserve UDP version after replacing the
Appliance image.
144 Arcserve UDP Appliance User Guide
Best Practices for Set Appliance Image Utility Tool
c. Click Perform Factory Reset to revert from current version of Appliance to the new Arcserve UDP Appliance v6.5 Update 1 version.
For more information about Factory Reset, refer the link.
Chapter 12: Best Practices 145
Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself
Best Practices for Arcserve UDP Appliance to backup
the Linux Backup Server itself
In the Arcserve UDP Appliance, if you want the Linux Backup Server to backup itself,
perform the following steps:
1. From Arcserve UDP Console, click the resources tab.
2. Click All Nodes in the right pane.
3. From the center pane, click Add Nodes.
The Add Nodes to Arcserve UDP Console dialog opens.
4. From the Add Nodes by drop-down list, select Add Linux Node.
5. Provide the node credentials and click Add to List.
6. Click Save.
The added Linux node is displayed in the All Nodes list.
146 Arcserve UDP Appliance User Guide
Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself
7. Navigate to All Plans and create an Agent-based Linux plan.
The Source tab appears.
8. From the Add drop-down list, select Select Nodes to Protect in Arcserve
UDP.
Chapter 12: Best Practices 147
Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself
The Select Nodes to Protect dialog opens.
9. Protect the added Linux node and click OK.
The Destination tab appears.
10. The default destination displayed is the data store created using Appliance
wizard. Select Local disk or shared folder to backup the node if required.
148 Arcserve UDP Appliance User Guide
Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself
11. After providing the settings related to plan, click Save.
You can perform backup for the added Linux Backup Server successfully.
Chapter 12: Best Practices 149
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
This topic provides two solutions for user to perform migration from existing UDP
Appliance to another fresh UDP Appliance.
For example, let us migrate the Arcserve UDP Appliance 8200 to Arcserve UDP
Appliance 8400. The prerequisites are listed as follows:
Ensure that you can connect to both Appliance 8200 and Appliance 8400.
Capacity of the new Appliance should have enough memory to hold all the
data on the original Appliance.
To migrate from any Appliance to a fresh Appliance, you have two solutions as listed below.
Solution 1
Solution 2
150 Arcserve UDP Appliance User Guide
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
Solution 1
Bare Metal Recovery (BMR) solution
To perform BMR from existing UDP Appliance to another fresh UDP Appliance , follow these steps:
1. Create a data store on the fresh Arcserve UDP 8400 and backup Arcserve
UDP Appliance 8200 to this data store.
Note: You can just ignore the following warning:
The Arcserve UDP Recovery Point Server data store is configured on volume
X:,Y:. This volume will not be backed up.
2. After the backup, perform BMR on the Appliance 8400 using the recovery
point you get on the step above and select driver megasas.inf manually.
3. After the BMR, restart the Appliance 8400 according to the system prompt.
Chapter 12: Best Practices 151
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
4. Now, rebuild the network switch on 8400 Appliance.
Follow these steps:
a. Open Routing and Remote Access and click Disable Routing and
Remote Access.
b. Run the following command with PowerShell:
C:\Program Files\Arcserve\Unified Data Pro-
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Best Practices to Migrate from Arcserve UDP Appliance to Appliance
tection\Engine\BIN\Appliance\Rebuild-VMSwitch.ps1
5. Now, follow these steps to copy the data on 8200 Appliance to 8400 Appliance and import the data on to 8400 Appliance:
a. Stop all the UDP services on UDP Appliance 8200 using the following
command in the command line:
C:\Program Files\Arcserve\Unified Data Protection\Management\BIN>
cmdutil.exe /stopall
b. Copy all the data on disk X and Y from UDP Appliance 8200 to 8400
manually.
Chapter 12: Best Practices 153
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
c. On 8400 Appliance, start all UDP services and then import the data
copied from 8200 Appliance.
154 Arcserve UDP Appliance User Guide
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
Solution 2
Migrate Arcserve UDP Console solution
Important! If the existing Appliance works as both UDP Console and UDP RPS,
we can use this solution.
To migrate the Arcserve UDP Console from existing UDP Appliance to another fresh
UDP Appliance, follow these steps:
1. In the UDP Appliance 8200, ensure that no job runs.
For more information on Console migration, refer the Best Practices for Arcserve UDP Console Migration topic.
2. Now, copy the data stores on 8200 to 8400 and import the data stores on
8400.
3. Now, follow these steps to copy the data stores on 8200 Appliance to 8400
Appliance and import the data stores on 8400 Appliance.
a. Stop all the UDP services on UDP Appliance 8200 using the following command in the command line:
C:\Program Files\Arcserve\Unified Data Protection\Management\BIN> cmdutil.exe /stopall
b. Copy all the data on disk X and Y from UDP Appliance 8200 to 8400
manually.
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Best Practices to Migrate from Arcserve UDP Appliance to Appliance
c. On 8400 Appliance, start all UDP services and then import the data
stores copied from 8200 Appliance.
Note: The Arcserve UDP log files are not migrated to the new fresh Appliance.
156 Arcserve UDP Appliance User Guide
Best Practices to Migrate from Arcserve UDP Appliance to Appliance
You have migrated the existing Arcserve UDP Appliance to another fresh UDP Appliance successfully.
Chapter 12: Best Practices 157
Best Practices for Arcserve UDP Linux instant VM job to Local Appliance Hyper-V
Best Practices for Arcserve UDP Linux instant VM job
to Local Appliance Hyper-V
Using the Arcserve UDP Appliance, you can set the network to perform Linux
instant VM job on local Appliance Hyper-V.
Follow these steps:
1. Open Hyper-V manger.
2. Create a new external virtual network switch.
3. Open Routing and Remote Access and click Disable Routing and Remote
Access.
4. Run the following command with PowerShell to reconfigure Routing and
Remote Access for the newly added virtual network switch in step 1:
C:\Program Files\Arcserve\Unified Data Protection\Engine\bin\Appliance>Rebuild-VMSwitch.ps1
Note: The Linux Backup Server Linux-BackupSvr is rebooted during the process.
5. To perform Linux instant VM job to local Hyper-V, select the newly added
virtual network switch created.
Now, you can perform Linux instant VM job to local Appliance Hyper-V successfully.
158 Arcserve UDP Appliance User Guide
Chapter 13: Acknowledgements
Portions of this product include software developed by third-party software providers. The following section provides information regarding this third-party software.
This section contains the following topics:
putty
160
Chapter 13: Acknowledgements 159
putty
putty
This product includes the "putty" component which entails the following details:
Component
Name
putty
Component
Vendor
Developed originally by Simon Tatham
Component
Version
0.64
Legal Remark http://www.chiark.greenend.org.uk/~sgtatham/putty/licence.html
Project Name Appliance Rhodium
Component
Type
Open Source
Source Code
http://the.earth.li/~sgtatham/putty/0.64/
URL
Localization
Required
Platform(s)
Required
Windows 2012 R2
Component
URL
http://the.earth.li/~sgtatham/putty/0.64/x86/
Component
Version URL
http://the.earth.li/~sgtatham/putty/0.64/x86/
Description
On the appliance machine, we use putty.exe to communicate with the Linux
Backup Server to change the system locale and UDP Linux locale.
Features
Appliance
http://www.chiark.greenend.org.uk/~sgtatham/putty/licence.html
PuTTY is copyright 1997-2015 Simon Tatham.
Portions copyright Robert de Bath, Joris van Rantwijk, Delian Delchev,
Andreas Schultz, Jeroen Massar, Wez Furlong, Nicolas Barry, Justin Bradford, Ben Harris, Malcolm Smith, Ahmad Khalifa, Markus Kuhn, Colin Watson, Christopher Staite, and CORE SDI S.A.
License Text
Permission is hereby granted, free of charge, to any person obtaining a
copy of this software and associated documentation files (the "Software"),
to deal in the Software without restriction, including without limitation the
rights to use, copy, modify, merge, publish, distribute, sublicense, and/or
sell copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in
all copies or substantial portions of the Software.
160 Arcserve UDP Appliance User Guide
putty
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT. IN NO EVENT SHALL SIMON TATHAM BE LIABLE FOR
ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF
CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN
CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
THE SOFTWARE.
http://www.chiark.greenend.org.uk/~sgtatham/putty/licence.html
PuTTY is copyright 1997-2015 Simon Tatham.
Portions copyright Robert de Bath, Joris van Rantwijk, Delian Delchev,
Andreas Schultz, Jeroen Massar, Wez Furlong, Nicolas Barry, Justin Bradford, Ben Harris, Malcolm Smith, Ahmad Khalifa, Markus Kuhn, Colin Watson, Christopher Staite, and CORE SDI S.A.
Copyright
Text
Permission is hereby granted, free of charge, to any person obtaining a
copy of this software and associated documentation files (the "Software"),
to deal in the Software without restriction, including without limitation the
rights to use, copy, modify, merge, publish, distribute, sublicense, and/or
sell copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in
all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT. IN NO EVENT SHALL SIMON TATHAM BE LIABLE FOR
ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF
CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN
CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
THE SOFTWARE.
License URL
Intended
Usage
On the appliance machine, we use putty.exe to communicate with the Linux
Backup Server to change the system locale and UDP Linux locale.
Modifications
No
Required
Type of Distribution to
Customer Binary
Chapter 13: Acknowledgements 161
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