Gateway for Pcounter - Print Version

Gateway for Pcounter - Print Version
Gateway for Pcounter
Technical Manual | Gateway for Pcounter
Product Version: 4.21
Version of this manual: 1.0.6
© 2016 Inepro B.V. All rights reserved
Gateway for Pcounter
Connect with the most versatile Back Office Solution
Congratulations on your selection of the Inepro Gateway in combination with the Inepro
Back Office Suite. We are certain you will be pleased with your purchase of one of the
finest document management and financial management solutions of the market.
We want to help you get the best result from your Inepro Gateway and to operate
safely. This manual contains information on how to do that; please read it carefully.
Due to continuous product improvements this manual is subject to changes without
notice.
We strongly recommend you read the license agreement to fully understand its
coverage and your responsibilities of ownership.
Your Inepro dealer is dedicated to your satisfaction and will be pleased to answer your
questions and your concerns.
Best wishes,
Inepro BV.
Gateway for Pcounter
All rights reserved. No parts of this work may be reproduced in any form or by any means - graphic, electronic, or mechanical,
including photocopying, recording, taping, or information storage and retrieval systems - without the written permission of the
publisher.
Products that are referred to in this document may be either trademarks and/or registered trademarks of the respective owners. The
publisher and the author make no claim to these trademarks.
While every precaution has been taken in the preparation of this document, the publisher and the author assume no responsibility for
errors or omissions, or for damages resulting from the use of information contained in this document or from the use of programs and
source code that may accompany it. In no event shall the publisher and the author be liable for any loss of profit or any other
commercial damage caused or alleged to have been caused directly or indirectly by this document.
Version 1.0.6 created: August 2016 in Nieuw-Vennep.
Publisher
Inepro B.V.
Managing Editor
K. de Graaf
Technical Editors
R. Groen
K. de Graaf
Cover Design
H. Wagenaar
K. de Graaf
Team Coordinator
R. Groen
Production
Inepro B.V.
Table of Content
Introduction
Supported Products
Installing the Inepro Gateway for
Pcounter
Configuring the Inepro Gateway for
Pcounter
Setup PayCon Terminals
Setup IP Card Readers
How To
Troubleshooting
End User Licence Agreement
Version 1.0.6 Inepro B.V.
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4
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http://www.inepro.com
Introduction
I
Part
Introduction
Introduction
Thank you for choosing the Inepro Gateway for Pcounter software.
This software will enable you to connect the Inepro IP card readers or PayCon based terminals
(PayCon or PayMatic Card & Coin) to the Pcounter PRO Software.
The Inepro Pcounter PRO Gateway Setup consists of 2 main blocks:
1)
Copying the necessary files to your disk
2)
Configuration of the Inepro Gateway
a) Communication between Inepro Gateway and Pcounter
b) Communication between Inepro Gateway and the terminals
Should you decide not to read this manual before performing the setup, please follow the “Setup
guide” on page 10 .
Changes as from version 4.21.0
§ The *.log and *.ini files are now stored in the "C:\ProgramData\Inepro\" or in older Windows
versions in "C:\Documents and Settings\All Users\Application Data\Inepro".
§ Data stored in a SQL server database instead of a Firebird database.
§ Support the Pcounter option to have a two tags per user maximum.
§ Windows registry usage discontinued.
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Gateway for Pcounter
Supported Products
II
Part
Supported Products
Supported Products
Minimum requirements:
Software
Microsoft Windows Server 2008
Microsoft Windows XP
Internet Explorer 6 or above
This Gateway is suited for the following versions of the Pcounter software:
Software
Pcounter for NT - version 2.11g or above
The following Inepro hardware terminals can use the Inepro gateway and support these card
technologies:
Product
Details
all versions, supporting all possible card types:
- Contact chip card
Konica Minolta PayCon
- Mifare proximity card
- Legic proximity card
- Hitag proximity card
all *protec* versions, supporting all possible card types:
- Contact chip card
Inepro PayCon
- Mifare proximity card
- Legic proximity card
- Hitag proximity card
all *protec* versions, supporting all possible card types:
- Contact chip card
Inepro PayMatic Card & Coin - Mifare proximity card
- Legic proximity card
- Hitag proximity card
Inepro IP Card Reader
all versions, supporting all possible card types:
- Contact chip card
- Mifare proximity card
- Legic proximity card
- Hitag proximity card
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Gateway for Pcounter
Installing the Inepro Gateway for
Pcounter
III
Part
Installing the Inepro Gateway for Pcounter
Installing the Inepro Gateway for Pcounter
Setup
During the first part of the setup you can choose what to install to which location. After this part of
the setup has been completed, please refer to the manuals for further assistance during program
configuration.
Press
to continue.
The software will propose a default directory to install the software in. This directory can be
changed according to your companies requirements.
Press
6
-
to continue.
Gateway for Pcounter
Here an overview of the installation is showed.
Press
to perform the installation.
Installation details
When the installation is performed correctly the following is installed:
In the selected folder during the installation the program files and documentation is being copied.
A service is created and started: “Inepro Pcounter PRO Gateway”. This service should always be
running to ensure a proper working of the Pcounter gateway.
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7
Configuring the Inepro Gateway for
Pcounter
IV
Part
Configuring the Inepro Gateway for Pcounter
Configuring the Inepro Gateway for Pcounter
Quick setup guide
This paragraph is only intended as a quick start… Further details can be found in the next
paragraphs.
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Gateway for Pcounter
Starting the Gateway configuration program
After the installation is completed you will find under [Start] – [All Programs] - [Inepro Pcounter PRO
Gateway] - [Gateway Configuration]:
After you start this program you get the following start-up screen:
If you have followed the flow chart of the quick setup guide your payment terminals should appear
in the start-up screen.
In the event that your terminals do not appear in this screen, please refer to the troubleshooting
section, “My terminal(s) do not appear in the Gateway”
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Configuring the Inepro Gateway for Pcounter
Connecting the Gateway to the Pcounter server
Select [Configure] to enter the Pcounter server information:
Please refer to your Pcounter (PRO) manual for more information regarding these settings.
Configuring generic Gateway settings
Using the Gateway you can set which purse type the connected payment terminals should use.
This is a global setting which applies for all connected payment terminals.
Key
OS selection
Values
Windows
Novell
Personal
Purse Sub Type
Budget
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Gateway for Pcounter
Default
Client is running on Windows
Windows
Client is running on Novell
This purse is most often used.
Typically this purse is revalued
with cash money.
This is usual a virtual purse with
which the user can make
Personal
company-related transactions.
Typically this purse is
automatically topped-up to a
specific amount on a per month
basis.
Description
On what platform is the client running?
This setting is important when you want to
pay for prints and copies with the credits
stored on the card.
When using credits on the card there are
2 different purses which can be used.
To set or change this setting select [Settings] on the start-up screen. Then the following window is
displayed:
Configuring device specific settings
Note: The settings covered in this paragraph apply to each individual terminal.
To select the [Device Settings] screen, click [Devices] from the Gateway start-up screen. Now get a
list of all your connected payment terminals.
Right-click on a terminal to gain access to the context menu.
To configure a specific terminal use the right mouse click and select “Edit PayCon Settings”.
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Configuring the Inepro Gateway for Pcounter
Then the following screen is displayed:
Key
Values
Pcounter is responsible for setting the
Pcounter payment method. This can be release
only, or debiting an online-account.
Print jobs
The payment terminal decides how the
Payments
payment is fulfilled, this can be directly
PayCon
from the card, via the online account,
cash …
Users must enter their PIN Number
Enabled
before using this device.
Use PIN
Users must never (although configured
Numbers
Disabled in the Pcounter Administrator) enter
their PIN Number.
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Gateway for Pcounter
Default
Description
Pcounter
The print job payment option
selects the payment method to be
used for print jobs. This does not
apply to the copier functionality.
PIN Numbers
are controlled.
Using the Pcounter Administrator
under the [Pcounter PRO/PIN
numbers] tab user accounts can
be protected using a PIN Number.
Connecting a terminal to a print queue
In order to “connect” a payment terminal to a specific print queue both devices have to be joined
together in the Gateway Manager.
To select the [Device Settings] screen, click [Devices] from the Gateway start-up screen. Now
double-click on the terminal you wish to connect to a printer queue.
Then the following screen is displayed:
Key
Associate with print
queue
Device Type
Configuration profile
Pcounter pull queue
Values
Default
Opens the print queue
screen (See image 1).
MyPrinter
<Unknown>, button has
<Empty>
no function yet.
Opens the Profile
Selection screen (See
image 2).
(default)
Opens the Profile
Configuration screen
(See image 2).
Opens the print queue
screen (See image 1).
<Empty>
Description
In this field the printer queue can be
selected for which this payment terminal is
active.
Reserved for future use...
For easier management of your devices
Configuration Profiles can be created. A
Profile is like a template with settings and
prices which than easily can be adapted
on a large number of printers in stead of
configuring printer per printer.
When Pcounter pull printing is activated
the name of the pull queue has to be filled
in here, otherwise it can be left blank.
Please refer to your Pcounter (PRO)
manual for more information regarding pull
printing.
Version 1.0.6
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15
Configuring the Inepro Gateway for Pcounter
1. Select Printer Queue.
2. Printer Configuration Profiles screen, a specific profile
can be selected, edited or created.
For modifying the current template click on the [Edit]
button on the Device Configuration screen or on the
Printer Profiles Screen.
3. Printer Configuration Profiles - Settings
4. Printer Configuration Profiles - Advanced.
Click 'Set all prices' to open the Set all prices screen',
(see image 5).
5. Set all prices
6. Add Pull Printer queue
Please refer to your Pcounter (PRO) manual for more information regarding these settings.
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Gateway for Pcounter
Setup PayCon Terminals
V
Part
Setup PayCon Terminals
How to setup a PayCon for Pcounter Gateway
This sheet is meant to help you to setup your PayCon system so your PayCons can work together with Pcounter
Gateway.
Take the following steps to achieve this:
·
·
·
·
The network must be setup in a way that the Pcounter Gateway server and the PayCons can communicate
The server address in the PayCons must point to the Pcounter Gateway server
The transaction log must be enabled
If print jobs will be used in combination with the PayCon, the print job client must be enabled
Network setup
Set the options in "Terminal -> Network" to comply with your network.
1. Set the host name so you can
recognise the PayCon in your
network.
2. If you have a DHCP server,
enable DHCP to let your
PayCon receive an IP-address
automatically.
3. If you do not use DHCP give
all your PayCons an IPaddress in the range of your
network.
4. Set the correct subnet mask.
5. Set the correct gateway.
6. If you need to, you can read
out the MAC-address of the
PayCon.
Server address
The server address in the PayCon must be set to the Pcounter Gateway.
1. Enter the IP-address of the
Pcounter Gateway server. If
you do you can't enter the
server name, they are mutually
exclusive.
2. Enter the Server name of the
Pcounter Gateway server. If
you do you can't enter the IPaddress, they are mutually
exclusive.
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Gateway for Pcounter
Transaction Log
The transaction Log must be enabled in the DB connectivity menu.
1. Enable the Transaction Log.
Print Jobs combined with the PayCon
If you are using print jobs you must enable the print job client.
1. Enable the print job client if you
want to control print jobs via
the PayCon.
You have just made your PayCon ready for working with Pcounter Gateway.
Version 1.0.6
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Setup IP Card Readers
VI
Part
Setup IP Card Readers
Software configuration settings
The IP Card Reader Config Tool
The configuration settings can be managed using the IP card reader config tool.
When you start the configuration setup program this screen will be
displayed.
Press the
button to search
for connected IP Card Readers.
This next screen will display the IP
Card Readers that were found by the
configuration set-up program.
Please note that the IP address of the IP Card Reader has not been applied (0.0.0.0).
Provided the DHCP server is up and running, the next screen will be displayed
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Gateway for Pcounter
The DHCP server has found the IP Card
Reader and has displayed the host name
"PoE Test". The IP-address is also retrieved
and displayed.
Select an IP Card Reader by double-clicking
on the intended IP Card Reader info line in
the list.
When the IP Card Reader information has
been found the next screen will be displayed.
This screen is divided into 4 distinct areas: "Name", "IP config", "Server config" and "Reader config":
The
The
button will exit this window without any processing.
button sends the new configuration to the IP Card Reader.
Name
Key
Name
Description
The name of this IP card reader (like 'Printer Q745') This name will also be used as
host name, it is sent to the DHCP server and DNS server if they are enabled.
IP config
Key
Dynamic Host
Configuration
Protocol
IP
Netmask
Gateway
Domain Name
System
Description
Enabled if DHCP be used, disabled if the network information need to be filled out
manually.
The IP-address for the IP card reader.
The netmask (only used when using subnetting, ask your system administrator, if
you're not sure). Standard value 255.255.255.0
The IP address of the gateway (The gateway is de server that is located between two
networks, like the Internet and your local network). It is usually the same address as
the DNS server.
The IP address of the server with the Domain Name System, the system that
transforms names to IP-addresses and vice versa.
Server config settings
Version 1.0.6
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Setup IP Card Readers
Key
Server 1 IP *
Server 2 IP *
Server 1 name
Server 2 name
Key set
Description
The address of the Inepro Gateway server that the IP card reader should contact.
The address of the back-up Inepro Gateway server that the IP card reader should
contact. It will be contacted if the first server does not respond.
When DNS is used the name of the server can be entered, the IP-address value for this
server will be ignored, and retrieved from the DNS server.
When DNS is used the name of the server can be entered, the IP-address value for this
server will be ignored, and retrieved from the DNS server
Key set will give the possibility to set the encryption key between the IP card reader and
the server. At the time of writing the value as not yet used and should always be set to
'1'.
* Inepro recommends using a fixed IP address instead of the DNS host name.
Reader config settings
Key
Setting 1
Setting 2
Setting 3
Data 1
Data 2
Description
These settings will be addressed below.
These fields will be used for retrieving the card reader data. The values entered here are dependent on the card that is
used.
Note: The raw data is supplied without conversion. Below you will find the data that applies to the data supplied in a
decimal format.
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Gateway for Pcounter
These are the setting for the currently supported readers:
Wiegand:
Setting
Description
Value
Setting 1
Card ID. Because of the applied interface
it is possible that different card readers
are connected with this communication
protocol. To be able to differentiate the
different card type the card type can be
entered here.
0
Setting 2
Setting 3
Data 1
Data 2
1
2
3
4
5
8
(Remark ”all types” in setting 0 means All 128
types except 2 and 128-255.)
129
130
131
255
Facility code. This is a part of the data
delivered by the Wiegand protocol. If the
value here is other then '0', then the IP
card reader will check if the code on the
card is present. If the value is '0' the
facility code is not checked.
Not applicable
Not applicable
Protocol Type. The different Wiegand
readers are able to read card with
different protocols. The IP card reader
software will enable you to select one of
the protocols.
Description
Bits
Facility
code
-
-
-
-
-
26
37
37
34
35
36
37
36
34
27
--
8 bit
none
16 bit
16 bit
12 bit
16 bit
16 bit
15 bit
0 bit
0 bit
0 bit
-
-
-
-
-
-
All types
except value 2
and 128-255
H10301
H10302
H10304
H10306
C1000
ARAS 36
NFP
NFP1
PAL
PAH
RAW
Note: The facility code is never send to the server.
Multi tag:
Setting
Description
Value
0
1
IP reader will read the
following protocols: EM4x02,
EM4x05, EM4x50, hitag1,
3
hitag2, Q5 and Ti-RFID.
Setting 1
Setting 2
Setting 3
Data 1
Data 2
Because of the emulation of
the EM4x02 card and the
5
EM4x05 card by the Q5 card,
these different settings of
Setting 1 are supported.
7
Not applicable
Not applicable
Not applicable
Not applicable
-
Card Types
EM4x50, hitag1,
hitag2, Q5 and
Ti-RFID
EM4x02, EM4x05,
EM4x50, hitag1,
hitag2 and Ti-RFID
EM4x02, EM4x05,
EM4x50, hitag1,
hitag2 and Ti-RFID
EM4x02, EM4x05,
EM4x50, hitag1,
hitag2 and Ti-RFID
EM4x02, EM4x05,
EM4x50, hitag1,
hitag2 and Ti-RFID
-
Behaviour
-
The card data of the
EM4x02 cards will be
processed and send in
reversed order.
The card data of the
EM4x05 cards will be
processed and send in
reversed order.
The card data of the
EM4x02 and EM4x05 cards
will be processed and send
in reversed order.
-
Warning: Processing and sending of data in reversed order not tested for the EM4x05 cards.
Version 1.0.6
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Setup IP Card Readers
Mifare:
Setting
Setting 1
Setting 2
Setting 3
Data 1
Data 2
Description
Value
The Mifare reader supports the 4 bytes
Mifare card serial number and 7 bytes
0
Desfire card serial number.
Setting 1 will be used to determine if the
order of the 4 bytes Mifare card serial
number should be reversed.
Card Types
Card serial number
is calculated from
the raw data in the
reversed order.
Only 4 bytes of the Desfire card serial
number are used to calculate the decimal
card number.
Not applicable
Not applicable
Not applicable
Not applicable
1
Card serial number
is calculated from
the raw data in the
normal order.
-
-
Description
The IP card reader supports:
Legic Prime
Legic Advant
Mifare (classic)
Mifare Desfire
ISO 15695
Value
Card Types
0
Card serial number
is calculated from
the raw data in the
reversed order.
Legic:
Setting
Setting 1
Setting 1 will be used to determine if the
order of the card serial number should be
reversed for the Mifare Classic
1
For ISO 15695 and Mifare Desfire are not
influenced by these settings
0
Setting 2
Legic Prime Read Setting
Setting 3
Data 1
Data 2
Not applicable
Not applicable
Not applicable
1
-
Card serial number
is calculated from
the raw data in the
normal order.
Standard Legic
Prime number
Reversed Legic
Prime number
-
Note: When you can't find your card reader type in these tables, please contact Inepro for the settings for your
reader. They will send you the latest version of this manual.
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Gateway for Pcounter
How To
VII
Part
How To
How to…
·
·
·
·
·
·
·
·
28
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How to for “setup the configuration Online-Accounts”
Configure your Pcounter printer for “Super pause Mode”
Start the Gateway Manager
Configure the PayCon for the correct print queue
o The “Associate with print queue” is the important queue to set
Start the Pcounter administrator
Go to the option [Pcounter Pro ID/PIN numbers]
Enter an ID (and PIN Code) for the online account users
Switch back to the [User Accounting] section and foresee the users of a balance
Go to the PayCon and start an online session
o Type [F]
o The PayCon now asks for an “Account ID”
o Enter your account ID
o When enabled, enter your PIN code.
o When the PayCon is set to “always” for the online account mode there is no need to press the
[F] key before the Account information.
Gateway for Pcounter
Troubleshooting
VIII
Part
Troubleshooting
Troubleshooting
My terminal(s) do not appear in the Gateway
When you start the Gateway and the Inepro terminals do not appear in the window you
can control the following:
· Close the Gateway software
· Insert your Administrator card in the terminal
· Enter the [Terminal] menu
· Scroll down to the [Network] menu
· Enter the [Network] menu
· Check all network settings on the terminal
o Regardless whether DHCP is selected or not, you should manually enter the address of the
Pcounter server under the menu item “server address”.
· Leave the menu by pressing [Stop] 4 times
· Power off and on the terminal
· Start the Gateway software
·
·
·
·
·
·
30
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Online accounts do not work on the terminal
Enter the service menu with your Service Card.
Scroll down to the [Online Accounts] menu
Enter the [Online Accounts] menu
Scroll down to the [User input] menu
Enter the [User input] menu
o Never: no manual user ID entry is allowed
o Under F key: before a manual user ID can be entered the [F] key has to be pressed
o Always: only manual ID entry is possible to operate the terminal.
Leave the menu by pressing [Stop] 4 times
Gateway for Pcounter
END-USER LICENSE AGREEMENT
INEPRO BACK OFFICE SUITE BY INEPRO BV
THE PROGRAM IS COPYRIGHTED AND LICENSED (NOT SOLD). BY PURCHASING THE PROGRAM, YOU ARE ACCEPTING AND AGREEING TO
THE TERMS OF THIS LICENSE AGREEMENT. THIS LICENSE AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE
PROGRAM, BETWEEN YOU AND INEPRO BV, (REFERRED TO AS "LICENSOR"), AND IT SUPERSEDES ANY PRIOR PROPOSAL,
REPRESENTATION, OR UNDERSTANDING BETWEEN THE PARTIES.
1. License Grant. Licensor hereby grants to you, and you accept, a nonexclusive license to use the program in machine-readable, object code
form only, for use only as authorized in this License Agreement. The Programs may be used only on computers owned, leased or otherwise
controlled by you. The program shall only manage the number of devices specified in the purchase agreement. You agree that you may not
reverse assemble, reverse compile, or otherwise translate the Program.
2. Term (Demo Version Only). This License commences upon the installation of the software and is effective for 90 days following the date
you install the software. This License terminates automatically without notice from Inepro BV upon the expiration of the evaluation term or if
you fail to comply with any provision of this License. Upon termination you shall remove the SOFTWARE from your computer(s).
3. Licensor's Rights. You acknowledge and agree that the Program is proprietary to Licensor and protected under copyright law. You further
acknowledge and agree the all right, title, and interest in and to the Program, including associated intellectual property rights, are and shall
remain with Licensor. The License Agreement does not convey to you an interest in or to the Program, but only a limited right of use
revocable in accordance with the terms of this License Agreement.
4. No Warranty; Limitation of Liability. YOU ACKNOWLEDGE THAT THE PROGRAM IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY
OF ANY KIND. LICENSOR MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE USE OR PERFORMANCE OF THE PROGRAM.
LICENSOR EXPRESSLY DISCLAIMS THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LICENSOR
SHALL HAVE NO LIABILITY TO CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE CAUSED, DIRECTLY OR INDIRECTLY, BY THE
PROGRAM, INCLUDING, BUT NOT LIMITED TO, ANY INTERRUPTION OF SERVICES, LOSS OF BUSINESS, LOSS OF DATA OR SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES.
5. Severability. Should any term of this License Agreement be declared void or unenforceable by any court of competent jurisdiction, such
declaration will have no effect on the remaining terms hereof.
6. No Waiver. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any
breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of
future breaches.
7. Update Checks. You acknowledge and agree to allow Inepro Back Office Suite version and license status details to be sent to Inepro BV
when you request to "Check for updates". This allows the Inepro Back Office Suite software to determine whether software updates are
available in real-time.
8. Service. Licensor will utilize its best efforts to maintain acceptable performance of services, but Licensor makes absolutely no warranties
whatsoever, express or implied, including warranty of merchantability or fitness for a particular purpose. Licensor cannot guarantee
continuous service, service at any particular time, or integrity of data stored or transmitted via its system or via the Internet.
9. Data. Licensor will not be liable for the inadvertent disclosure of, corruption or erasure of data transmitted or received or stored on its
system. Licensor shall not be liable to Licensee or any of its customers for any claims or damages which may be suffered by Licensee or its
customers, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, inability to access the
Software, or inability to transmit or receive information, caused by, or resulting from, delays, nondeliveries, or service interruptions whether
or not caused by the fault or negligence of Licensor.
Version 1.0.6
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