Technical Specifications

Technical Specifications
Userful v9.0 Specifications
Hardware Specifications
Certified and Supported
PC Models (Only
supported models
should be used for
Onboard GPU’s supported
for GPU acceleration
Up to 9 video wall displays and a single 4K video source:
Up to 40 video wall displays and 6k sources:
• Lenovo IdeaCentre 300 i3-6100, 2x4GB RAM
• HP EliteDesk 800 G2 series (Core i7)
• HP ProDesk 400 i3-6100, 2x4GB RAM
• Lenovo TS P310 i7-6700 workstation
Nvidia Offloading Card not required
• RAM: 8GB for up to 9 displays; 16GB for up to 16 displays;
Up to 100 video wall displays and 8k sources:
24GB for up to 25 displays; 32GB for up to 40 displays
• Contact Userful to purchase PC
For more details, see Userful’s system hardware guide available at
• Intel Integrated GPU (with HD4000, HD5000 or HD530 graphics)
• GPU Acceleration is important for proper performance
Cards supported for
• GeForce GTX 1050Ti (recommended)
Nvidia Offloading Feature
• GeForce GTX 1060 (for demanding deployments)
(Required for deployments
• GeForce GTX 1070 and 1080 (for most demanding deployments)
over 9 displays and higher Other CUDA may work. Test any other card in advance.
than 4k video source)
Note: ensure the PC has sufficient PCI slots and power supply to support the card.
In BIOS, default GPU should be set to Intel integrated GPU. You must select a motherboard that supports this feature (not all do). DO NOT
plug any displays into the Nvidia Offloading Card.
Network Zero Client
Player Devices
• No moving parts or operating system; expected lifespan of up to 10 years
• Supported devices include:
• Centerm C75 (HDMI or VGA)
• ViewSonic VMA-25 (VGA)
• ThinGlobal Minipoint Ethernet (HDMI or VGA )
• Atrust M320 (VGA)
• ViewSonic SC-U25 (VGA)
• and more
Network Requirements
Up to 25 displays on a video wall OR up to 12 independent displays playing 1080p sources (up to 30 with smaller resolution):
• 1gig NIC & 1gig uplink port on switch
Larger deployments:
• 10gig NIC & 10gig uplink port on switch
Note that video walls of over 12 displays which use server-side scaling (as opposed to display side scaling) should also utilize a 10Gig
uplink between host and switch.
Any traffic shaping (packet shaping) features on the switch should be disabled in order to ensure the switch is not throttling or interfering
with network packets and speed.
Network Bandwidth
Varies from 40mbps to 200mbps based on the type of session and source being played.
External Capture Card
• Blackmagic Intensity Pro 4k: HDMI, 1080p @ 60fps / 2160p @ 30fps, YUV, RGB requires source player to be UHD4k
• DeckLink Duo: SDI, 1080p @ 30fps / 1080i @ 60fps, RGB, YUV
• DeckLink Quad: SDI, 1080p @ 30fps / 1080i @ 60fps, RGB, YUV
• DeckLink Duo2: SDI, 1080p (Full HD) @ 60fps, RGB, YUV
• DeckLink Quad2: SDI, 1080p (Full HD) @ 60fps, RGB, YUV
• DeckLink Mini Recorder: HDMI / SD, 1080p (Full HD) @ 30fps, RGB, YUVI
• DeckLink Mini Recorder 4K: HDMI / SDI, 1080p (Full HD) @ 60fps / 2160p (UHD) @ 30fps
• Note: Add HDMI support to any of the above cards that use SDI with Blackmagic Micro Converter HDMI to SDI
Note that while capture cards are not HDCP compliant, customers can use additional add-on devices to deliver protected source
Source and Playback
Video walls of up to 40-100 displays from a single PC (up to 40 on standard PC, up to 100 on high-end PC)
Maximum Source
Up to 8k (7680x4320) on a high-end PC, 6k (6144x3072 pixels) on standard PC.
Note: upscaling allows each display to play source at the display’s native resolution.
Supported External
Real time video camera feed, Live TV, Laptop or PC, Network Streaming, Media player, HDMI and SDI inputs, DVD, Gaming console
Supported Internal
Source Options
Video playlist, Interactive Desktop, Full screen browser, Image slide show, Desktop applications, Windows, Android or Linux virtual desktop
CMS’s Natively Supported
• TDM Signage
• UIE Experience Manager
• Browser HTML5 based CMS
• Beabloo Player
• Display 5
• Rise Vision
• PADS4 HTML5 Viewer
Consult Userful about integration of other CMS’s; any CMS can play using external player and HDMI capture
Video Codecs
• FLAC, AAC, H.264, H.265, DV, MPEG2, Theora,
Vorbis, VPX, XviD
Video Containers
Frame Rate
Image Formats
• .gif, .pbm, .pgm, .png, .ppm, .qif, .qti, .tif, .tiff,
.jpe, .jpg, .jpeg, .qtif, .webp
Other Source Types
• Flash, HTML5, WebGL, 3d, RDP VNC, RTSP, RTP
• 30 fps (Recommended)
• 60 fps (Increases network bandwidth and is only recommended when a 10Gig NIC card and a switch with a 10Gig uplink port are
Virtual Desktop Support
Built in Hypervisor (VirtualBox) allows customers to upload master virtual machine file (.ova) and easily deploy and run virtual desktops onto
the video wall or onto individual zones or displays.
Upscaling Options
Scaling can be done on the server side or on the display side or both. Server side scaling uses cubic lancos. Heavy scaling on the server
side increases the number of pixels delivered through the network so may require 10gig NIC on PC and 10gig uplink port on the switch.
Sound Output
Admin can choose to output sound to:
• The output jacks on the host PC. This limits sound to one audio source.
• 3.5mm stereo audio output jack
• The display directly (via HDMI cable)
Admin can also designate which zero client device within each video wall or video wall zone outputs the sound for entire zone.
Keyboard, Mouse & USB
Device Support
Connect keyboard and mouse (wired or wireless) and other USB devices can be connected to the designated zero client device for the
video wall or video wall zone. Multiple keyboards can be connected to multiple zones (up to one per display). Other USB devices (other
than USB storage keys) may work but are not officially supported.
Note: Multimedia keys (e.g. volume control) on keyboards not supported.
Remote Control Feature:
Source Switcher
Non admin staff can change source on any video wall or display with a single touch on a tablet or phone from source switcher options
enabled by Administrator.
Remote Control Feature:
Preset Switcher
Administrators can preset options across all displays connected to one PC and either staff or administrators invoke presets with a single
touch on smartphone or tablet. Change all source and zones across any video wall with a single touch.
Remote Control Feature:
Interactive Viewer
Allows to control video wall or standalone station from UCC-UI, no need to connect mouse/keyboard in a video wall control station. This
feature is applicable to only interactive session.
Session Management
Offers ability to authenticate for access to a desktop or limit time permitted on a desktop or kiosk session. Includes privacy protection for
kiosk users.
Multiple Level User
Permission System
Allows Admins to give other staff members limited access to Userful Control Center (allowing staff to control source without having access
to admin level functions).
Mirror Feature
Add multiple displays to a mirror group to synchronize playback of a single source or session across multiple displays or video (same
source plays at exactly the same time).
Display multiple simultaneous source streams on preconfigured groups of displays within the video wall. Save and change zone and source
The Userful REST API is a powerful set of tools to programmatically interact with Userful allowing administrators to trigger playlists, source
and zone changes and more.
Support for Individual
Digital Signs & Displays
Supports stand alone digital signs, touch kiosks, or desktops all from the server that supports the video wall to create a complete digital
display solution.
Note: number of simultaneous individual displays supported by a single PC is less than the total number of video wall displays supported
from one PC.
Artistic Display Rotation
Artistic mode layout allows for any angle display rotation, even 1/10th of one degree, and ability to position and place displays of different
size and aspect ratio anywhere on canvas and achieve pixel perfect alignment using an interactive calibration tool.
Automated Failover
Install an optional 2nd failover server to ensure continuous system availability. Settings are automatically shared between primary host and
secondary failover server.
Note: any local sources must be added manually to both servers and CMS subscription may be required for both servers.
Multiple Simultaneous
Video Walls
Multiple video walls can be synchronized (play the same source) or independent (play different source)
Supported Languages
English (en)
French (fr)
Italian (it)
German (de)
Spanish (es)
Brazilian Portuguese (pt_BR)
Turkish (tr)
Japanese (ja)
Traditional Chinese (zh_TW)
Simplified Chinese (zh_CN)
Korean (ko)
Vietnamese (vi)
Romanian (ro)
Persian (fa)
Ukranian (uk_UA)
Thai (th_TH)
Nepali (ne)
Setup and Configuration
Install Process & Media
• Downloadable ISO on DVD media or USB key. 20 min install process installs the full (Linux based) server appliance operating system.
Server Location
• Host PC can be located anywhere within the LAN, such as in a server room.
• Host server can be upgraded or replaced without touching endpoint devices.
• Requires HDMI or VGA connection
• Use any commercial or consumer display: LED, LCD, monitor, projector, rear projection display. Heterogenous mix of different sizes
and aspect ratios and bezel widths is possible in artistic video walls.
Control Center
• Simple network zero client player attached to each display
Intuitive drag and drop browser GUI interface accessible from any device
Add unlimited sources via GUI
Supports non-standard configurations — such as 1x4 or 1x9 video walls
Solution is controlled entirely through the browser-based control panel.
Intuitive video wall builder with ability to configure the size, bezel, and position of individual displays.
Integrated LAN health and status monitoring.
Accessible from smartphones and tablets as well as PCs and Laptops. Toll Free +1.866.873.7385 International +1.403.289.2177 ext. 1 © 2017 Userful Corporation. All rights reserved. Userful Video Wall and the Userful logo are registered trademarks of Userful Corporation.
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