Encoded Media Player

Encoded Media Player
First published 2003
This edition 2014
Copyright © 2003-2014 Encoded Media
Minimum Specifications
Required information
Starting the installation
Installing the Desktop Client
Authentication Method
Proxy Server Settings
Whilst every attempt has been made to ensure that the information
contained in this document is both accurate and complete, Encoded
Media Limited cannot be held responsible for any damage, whether
direct or indirect, or the loss of any business that may be attributable
to inaccuracies or omissions.
The specifications contained in this document are subject to change
without notice.
Encoded Media Limited acknowledges all trademarks and registered
trademarks contained in this document.
Desktop Client Manual Version 3.2
Minimum Specifications
Encoded Media produces market-leading software in the fields of
IPTV and content distribution.
Uses include streaming live TV news to corporate desktops,
broadcasting messages from senior management to remote offices
and home workers, and automatically distributing training material to
external partners.
The Encoded Media Player is a desktop interface to our IP TV
server products. It provides end users with instant access to live TV
and to video on demand services.
Originally built to exceed the high standards demanded by the
financial industry, the Encoded Media Player is designed to be a
fast, reliable and flexible gateway to IP video services.
Minimum Specifications
Starting the Installation
The Encoded Media Player does not require any specialist
infrastructure or hardware.
To open the setup program, follow the steps below:
To install the Player you will need:
A PC with Microsoft® Windows NT, Windows 2000, Windows
XP or better
At least an Intel Pentium III or compatible processor
64MB RAM, 128MB recommended
A DirectX compatible video card
25MB free disk space
Sound card and speakers
Start your computer and make sure there are no other
programs running.
Place the CD into your CD-ROM drive. The installation
program should start to run automatically. If this does not
happen, click Start, then Run, then type D:\setup.exe (where
D: is your CD-ROM drive) and click OK.
The setup program will start. If at any stage you wish to
cancel the process, you can come back to it again at any time
by starting from step 1 above.
The set-up process continues over the page.
Depending on which options you choose during the installation, you
may require a username and password. You can obtain this from
your IT department or helpdesk.
Administrator privileges may be required during the installation.
We recommend setting your video resolution to at least 1024x768
and 16-bit colour.
Service Pack 6 is required for Windows NT. For Windows 2000,
Windows XP or better, ensure you use the most recent service pack.
Installing the Encoded Media Player
The next screen asks where, on your computer, you wish to install
the Encoded Media Player.
An introductory screen will provide instructions to start the
When you have read the introduction, click Next to continue with the
The screen which follows contains the License Agreement. You
should only choose “I accept the agreement” if you have read and
fully agree to its terms.
You can accept the default installation folder or choose a different
folder either by clicking the Browse button or by typing the folder
name directly into the text box. The folder will be automatically
created if it doesn’t already exist.
When done, click Next to continue with the installation.
Typical or Advanced install
You will then be asked if you wish to perform a Typical install
(default) or customise options with an Advanced install.
The Advanced install will ask a number of questions.
If you don’t understand a particular option, please check with your IT
department or helpdesk before proceeding further.
It is recommended that most users select Typical install.
An Authentication Server checks your login details and automatically
locates the programs which are available to you on your network.
The Typical install will:
Install Microsoft Windows Media Player 9 (if required)
Use your system's existing proxy settings
Use the default Authentication Server
If you need to customise any of these actions, please make sure you
select Advanced install.
If you have a Server on your LAN, you should enter its details by
removing the check from the Use default Authentication details
Check the box to install Microsoft Windows Media Player 9 if you
don’t already have it installed on your system.
Check the box to install MIcrosoft's Codec Pack for Windows
Media Player 6.4 if you don’t already have it installed on your
When finished, click Next to continue with the installation.
Proxy Server Settings
If you select the Advanced install, the next step asks you for your
proxy server settings.
The Encoded Media Player needs to be able to communicate with
remote authentication and video on demand servers. If you access
the internet via a proxy server, it is likely that it will need to use this
proxy server too.
Both checkboxes should be ticked if the connection to the proxy
server is slow, for example if it is located at a different office.
Bypass proxy server for local addresses will force the client to
communicate directly with local servers rather than try and access
them through your proxy server.
Bypass proxy server for video content will force Windows Media
Player to communicate directly with server rather than use the proxy
Click Next to continue with the installation.
Choose Do not use a proxy, I connect directly to the Internet if
you have a direct Internet connection.
Use my system’s current proxy settings will import your existing
proxy settings from Microsoft Internet Explorer (default).
Use the following proxy server will allow you to enter your settings
If you are unsure, make sure you choose to use your current proxy
Additional Tasks
Installing the Player
The last screen prior to copying files allows you to add an icon for
the Encoded Media Player to your desktop and Quick Launch
The status bar displays the progress of the installation.
Once the installation has completed, you may be prompted to restart
the computer.
Click Next to begin installing the Encoded Media Player.
Starting the Player
Logging In
After the installation has finished, be sure to restart your computer if
you were prompted to do so.
Once you start the Encoded Media Player, it will check that the
Authorisation Server is running.
You are now ready to start the Encoded Media Player.
Depending on how the server has been set-up, you may be required
to supply a username and password before gaining access to the
programs on your network.
Click the Start button, then select Programs, then select Encoded
Media and click the Encoded Media Player icon.
Alternatively, if you chose to install an icon on your desktop or Quick
Launch toolbar, you may use that instead.
If there is a problem connecting to the Authorisation Server, an error
message will be displayed in the status window. Please refer to the
Troubleshooting section of this guide if this happens.
Type your username and password into the appropriate fields if you
are asked for them.
[[[ADD screenshot of Start menu]]]
Click the Log in button to start the client and browse all available
content sources.
Navigating the Player
Once you have successfully logged in, the main screen will appear.
The Main Menu offers the first level of commands. Like most
Windows applications, the Encoded Media Player organises
commands in pull-down menus. These menu commands are
described on the next page.
All the programs on your network and all available content is
accessible via the Channel Selector button. To use it, simply click
it. There are more details about this over the page.
Video Window
Channel Selector
Main Menu
Once you have requested some content, the Video Window will
display it. You can resize the Player by clicking and dragging one of
its edges.
Use the Volume Control to increase or decrease the volume.
The Status Bar gives you information about what tasks the Player is
performing. If there is a problem, it will be shown here.
Status Bar
Volume Control
The Main Menu
Channel Selector
login as another user
stop the video playing
close the Client
All available content sources are listed in the Channel Selector. To
access it, simply click the box titled “Select Channel”.
Raise Volume
Lower Volume
increase the volume
decrease the volume
mute all sound
Always on Top
Zoom 100%
Zoom 200%
Full Screen
Compact Mode
Channel Labels
Show Statistics
Media Library
force the Client to remain visible
resize the Client to the video resolution
resize the Client to double the video resolution
resize the Client to fill the screen
remove the menu and status bars
show names in the Channel Selector
display network information
open the Media Library window
On The Web
open the Help screen
direct your web browser to more information
display version information
This will make the channel selector drop down from the toolbar.
To start a live channel, simply click on the appropriate channel
It is possible that your main menu may not look the same as shown
in the pictures above. Menus can be specific to each user.
Media Library *
In addition to live channels, the Encoded Media Player can be used
to view pre-recorded video-on-demand content.
Click the Media Library button at the bottom of the Channel
To access all available video on demand content, click on the More
Items entry at the bottom of the listing. You can also double click the
the Media Library button at the bottom of the Channel Selector.
Both these actions will bring up the Media Library screen.
The Media Library window allows you to search and view all content
available to you, along with a description, date and keywords.
To view content, either double click its title in the list or press the
Click to Play button in the lower right corner of the screen.
Content Search
Content Folders
This will display all available content in a folder structure. Click an
entry to see the latest ten recordings within that folder. To view a
particular recording, simply click its name.
* The Media Library button is only present if you have access to a
video-on-demand server.
Slide information
In-depth information
about the content
Video on Demand Controls
Slide Viewer
When playing pre-recorded content from the Media Library, the
Encoded Media Player will automatically insert the Video-ondemand toolbar just below the Video Window.
Some forms of content, particularly training materials, use
supporting visual aids such as PowerPoint slides. The Encoded
Media Player has a sophisticated slide viewer built in, allowing you
to watch the presenter and his or her slides at the same time.
The horizontal line at the top is the Track bar. Clicking anywhere on
this line will skip forward and back within the content.
When the Player views content with slides, it will automatically open
the Slide Viewer as shown below:
The button on the left operates as Play or Pause, and the timer
display to the right of the indicates how much of the content has
been played.
Often, the video you are watching will be split into distinct sections.
You can jump to a different section of the content by clicking the
dropdown box in the Video-on-demand toolbar.
Click the Hide button to close the slide viewer and return the Player
to its original smaller size.
Video Title
Track bar
Play/Pause Button
Compact Mode and Full Screen
Options Screen
The Encoded Media Player can be shrunk down to the size of a
postage stamp, or enlarged to fill the whole screen.
Most options will globally set to their optimum values by your IT
Compact mode will remove all the toolbars from around the Video
window and allow you to resize the screen to whatever size you
wish. Simply click and drag any edge.
However, if you wish to customise the Encoded Media Player to
your liking, there is an Options screen in the Edit menu.
Automatic Login
begins the login process as soon as you
start the application, removing the Login
Media Library Refresh
how often the Client will check for new
Media Player Version
manually sets which Windows Media
Player to use, in case of a bad install or
other problems
Proxy Server Settings
change proxy name or IP Address and
Network Timeouts increase these if you are on a slow connection
Full screen mode will resize the Encoded Media Player to fill the
entire screen. You can return to the default size again by double
clicking anywhere in the Video window.
While in Full screen mode, you can access Player functions by
right-clicking on the Video window, or by moving your mouse to the
bottom portion of the screen.
Quick install guide
It is recommended that you follow the Encoded Media Player's
install guide at the start of this manual.
Problems starting up
When logging in, the Encoded Media Player must communicate with
an Authentication Server. The Server is located locally or remotely,
often via a web proxy server.
However, if you are confident about the installation procedure,
please read the steps outlined below.
1) Installation location, requires 25MB of space
2) Authentication method
a. Local
b. Remote
3) Proxy Settings
Log in with username and password
Play a Live channel
Test Compact and Full screen modes
Play a video from Media Library and move the Track bar
Play a video with slides if possible
Problems playing content
Live channels can be both multicast and unicast streams. Unicast
streams may be being directed via a proxy server that doesn’t
support streaming.
Invalid username or password
Double check the username and password you were supplied.
Ensure you don’t have Caps Lock set accidentally on your keyboard.
Could not contact login server
If you use an proxy server, check that it is working correctly by
launching a web browser and visiting any page on the Internet. If
your Internet access is down, you will need to contact your IT
department. If you have access to the Internet, check that your
proxy settings in the Options screen are correct.
If you experience difficulties, see the Troubleshooting guide.
Video is jerky
Live video may appear jerky if the multicast stream loses packets.
Packet loss can be due to network congestion. Inform your IT
department of the problem, and give them the information from the
Player's Network Statistics screen. If recorded content from the
Media Library appears jerky, this could be due to your proxy server.
Player fails to play recorded videos
Make sure the Video Library server is accessible (try pinging its IP
address). Copy and paste the video's URL into Windows Media
Player. Make sure you've turned off the Proxy checkbox. Reinstall
Media Player, or try switching to an earlier version of the Media
Player on the Advanced tab of the Options dialog.
Setup Parameters
The application's setup program accepts optional command line
These can be useful to system administrators, and to other
programs calling the Setup program.
/silent or /verysilent
Run the installation silently.
Do not restart once the installation is complete.
Use the supplied path name as the install directory.
/key="program licence key"
Causes the installation to use the provided application key.
/authserver="IP Address or hostname"
Use the given address as the Player authentication server.
Set integrated (Active Directory) or standard authentication.
Use no proxy, current proxy, or a custom one (see below).
/proxyserver="IP Address or hostname"
Set the given address as a proxy (use with custom above).
/proxyport="port number"
Set the given port number as your proxy port.
Do not use the proxy when connecting to internal servers.
Create an icon for the application on your desktop.
Create an icon for the application in your quicklaunch bar.
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