Mitel Open Integration Gateway
Mitel Open Integration Gateway
An Open, Standards-Based “Web Services” Platform For Mitel Developers
Mitel® understands
what it takes to help
you address the
communication needs
of your customers.
Key Benefits
• Deliver a rich, unified
communications experience
• Simple, rapid application development
and support
• Mitel hosted virtual lab
• Mitel Solutions Alliance (MSA) program
We offer the opportunity to build and sustain your ability to demonstrate, to your customers, innovative
business applications to enhance their resource optimization, automate communication processes, and
improve business performance to drive revenue.
The Mitel Open Integration Gateway (OIG) is an open, standards-based “Web Services” platform that
enables application development and integration with Mitel products. Together with the Mitel MiVoice
Business, the Mitel Open Integration Gateway helps deliver seamless integration of unified communications
and third-party business applications, enabling faster, more effective communications for your customers.
Deliver a rich, unified
communications experience
Mitel helps businesses respond to real-world business
Mitel’s broad API portfolio builds on native integrations,
challenges with a range of integration application
the Mitel Open Integration Gateway, a range of open and
programming interfaces (APIs) and middleware that
standalone Mitel interfaces, and pre-packaged third-party
facilitate unified communications and collaboration to
integrations, connectors, and plug-ins. Mitel integrations
improve productivity, minimize process latency, and
range from horizontal and vertically-focused integrations
improve business performance.
to partner integrations with Google®, Oracle®, SAP®,
Microsoft®, Remedy® Sage®, and Salesforce.com®.
Simple, rapid application development
and support
Application developers can rapidly construct, test,
and deploy feature-rich integrated voice and data
applications for Mitel MiVoice Business communications
platforms. Through an intuitive user interface,
Comprehensive set of Call Control services
MIVOICE BUSINESS CALL CONTROL SERVICES
The Mitel Open Integration Gateway (OIG) provides
Standard and Advanced MiVoice Business Call Control
licensed Services.
developers are provided a single, centralized point
The “Standard” feature set provides a rich suite of
of access to MiVoice Business API Web Services,
client / user / desktop-focused features required to meet
administrative capabilities, and networked software
the needs of a majority of Mitel developers and customers
licensing. Application developers are free to choose
for Call Control application functionality, such as:
a programming language, a software development
environment, an operating system, and a hardware
platform as their applications do not need to integrate
or compile in any Mitel code. The Web Service model
decouples the Open Integration Gateway software
from the application – only the standards-based “Web
Services Definition Language” (WSDL) files are needed.
• Screen Pop
• Click-to-Dial and Desktop / First-Party Call
Control
• Basic CRM Integration
• Embedded Web Apps
These Standard Call Control features allow an
application to monitor and control the telephony activity
Mitel Hosted Virtual Lab
Application developers can test drive Mitel’s MiVoice
Business API Web Services in a free, Mitel-hosted
developer sandbox environment. The Mitel Hosted
Virtual Lab offers a temporary, pre-configured virtual
software instance with default databases to rapidly
trial its capabilities. Simply download Mitel clients,
softphones, WSDLs, documentation, and sample code
of Mitel physical and logical devices (e.g., IP phones)
connected to a MiVoice Business system. In effect,
the Standard Call Control Service allows applications
to automate manual end-user interactions with their
MiVoice IP phones.
The “Advanced” feature set enables sophisticated contact
center applications, including capabilities such as:
from a centralized resource library. For businesses
• ACD path and agent functions
undertaking in-house application integration, Mitel
• Trunk, Group, Conference and MiVoice Business
feature monitoring
offers a nocost, 60-day trial to evaluate the application
development process.
• Third-party Call Control
• Contact Center CRM integration
Mitel Solutions Alliance program
Mitel Solutions Alliance (MSA) is a comprehensive
program enabling a wide range of Third-Party Partners
to successfully create and offer solutions that integrate
and / or interoperate with Mitel’s core business
communications portfolio. Through MSA, thirdparty
developers leveraging the Mitel Open Integration
Gateway gain access to Mitel development tools,
support, test resources, training, certification, and
marketing channels needed to deliver quality integrated
solutions to Mitel customers.
2 | Mitel
MIVOICE BUSINESS DATA ACCESS SERVICE
Mitel OIG includes Data Access API Services on MiVoice
SINGLE COMMUNICATION SESSION ACROSS
MULTIPLE MIVOICE BUSINESS
Business. The OIG Data Access Service provides a
Once the Open Integration Gateway (OIG) initiates a
generic SQL-like interface, enabling applications to
communication session, and authenticates and authorizes
read and get change notifications on MiVoice Business
the third-party application, it provides the application
configuration data related to Mitel physical and logical
with a single communication session to access all the
devices including IP phones, Personal Ring Groups and
MiVoice Business solutions in a system cluster. The Mitel
line appearances on multi-line phones. The Data Access
Open Integration Gateway can communicate with a single
Service allows applications to retrieve and in some cases
deployment of the MiVoice Business solution or a MiVoice
update essential MiVoice Business data, including:
Business solution cluster. When there are more than two
deployments of the MiVoice Business solution that need
• User Data
to communicate with each other, the multiple MiVoice
• Group Data
Business solutions must be configured in a cluster.
• MiVoice Business System Data & version control
• Receive and maintain data change notifications
from MiVoice Business, and provide data change
notification to applications.
CLOUD-BASED APPLICATIONS
The OIG software runs on our robust Mitel Standard
Linux (MSL) operating system. The software can be
FLEXIBLE, OPEN DEVELOPMENT ENVIRONMENT
deployed as a Mitel MSL blade or as a virtual appliance.
The Standard MiVoice Business Call Control API service is
The OIG enables seamless integration of MiVoice
based on Web Service Definition Languages (WSDLs). The
Business with such cloudbased applications as
service uses SOAP and XML or REST/JSON over https;
Google, Microsoft Office 365, and Salesforce.com.
as a result, applications do not require additional Mitel
software to communicate with the Open Integration
Gateway, nor do they need to compile in any Mitel
code. Application developers are free to choose their
own programming language, software development
environment, operating system, and hardware platform.
Technical specifications
LANGUAGES SUPPORTED
English
HARDWARE REQUIREMENTS
Physical OIG Deployments
OIG is available for use on hardware listed on the Mitel Hardware
Compatibility List / approved hardware platforms. Refer to the MSL section
of the Mitel Product Documentation portal (Mitel eDocs) for the latest
hardware list and documentation.
Virtual OIG Deployments
Refer to the Virtual Appliance Deployment Guide on the Mitel Product
Documentation portal (Mitel eDocs) for hardware and other VMWare
requirements
Mitel | 3
SOFTWARE REQUIREMENTS
Client Station Support
Administrators access the OIG using a web browser (e.g., Google Chrome™,
Microsoft Internet Explorer®) supported on the following operating systems:
Windows® 8, Windows® 7 Professional, Ultimate, and Enterprise (both 32and 64-bit versions), Windows XP Professional, and Windows Vista Business
and Ultimate.
Virtual OIG
VMware vSphere™ 5.X standalone (single ESXi hypervisor) or Managed (by
vCenter™ Server) modes.
OIG Platform Sharing and Clustering
Multiple applications can connect to a single OIG, and the OIG can connect
to one or more MiVoice Business solutions. If more than one, the MiVoice
Business solutions must be in one cluster (i.e., the OIG can only connect to
one MiVoice Business cluster). The OIG itself cannot be clustered.
License Sharing
Mitel OIG Call Control Service licensing is managed via the Mitel
Applications Management Center (AMC), and shared across all applications
connected to the OIG. Licensing is not shared among multiple OIGs.
Network
OIG requires internet connectivity for authentication and AMC licensing access
SUPPORTED MITEL PLATFORMS
Mitel Standard Linux (MSL)
Release 10.3; server-only configuration. OIG does not support MSL in
servergateway, network edge, or DMZ configurations.
MiVoice Business Software
Release 7.2
MiVoice Business Platforms
Mitel 3300 MXe, 3300 CX II, and 3300 CXi II controllers, MiVoice Business on
Industry Standard Servers, Multi-Instance deployments of MiVoice Business
(R2.0 SP1), and virtual deployments of MiVoice Business.
Co-residency
One OIG per MSL server; co-residency of OIG software with other
applications is not supported.
Location
OIG must be co-located with MiVoice Business or the MiVoice Business
cluster in the enterprise LAN or vLAN. Note: MiVoice Business resiliency is
supported
Resiliency
OIG supports MiVoice Business IP Resiliency. The OIG itself is not resilient.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
System capacities
System capacities and performance levels are dependent upon the type of Open Integration Gateway (OIG) hardware
platform, the number of applications using the OIG, and the number of MiVoice Business solutions supported in a
cluster. Please refer to System Capacities, Performance, and Constraints in the Mitel Open Integration Gateway (OIG)
Engineering Guidelines for details.
mitel.com
© Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation.
Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.
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