iPad Remote Desktop Guide Access to the desktop is now available

iPad Remote Desktop Guide Access to the desktop is now available
iPad Remote Desktop Guide
Access to the desktop is now available via Lewisham managed iPad devices.
There are a few things you will need to do first before accessing the desktop.
What you will need
• A working Apple ID
• Pulse Secure and vWorkspace applications downloaded
• Google authenticator downloaded and setup (via Lewisham thin client)
Please follow the guidance in this document to assist you in setting up the desktop.
Quick links
Need to create an Apple ID? Click here
Need to download Pulse Secure or vWorkspace? Click here
Need to download and setup Google authenticator? Click here (This will open an internet page)
Need help accessing the remote desktop? Click here
Tips and tricks - Click here
Creating an Apple ID
To be able to use the remote desktop via your iPad you will
need to have an Apple ID associated to your device.
An Apple ID is used to access Apple services and download
applications from the Apple and Apps@Work Store.
Click here to begin creating an Apple ID.
Important
• Please use your Lewisham email address for this. It is
recommended that you do not use your personal Apple
ID on a Lewisham device.
• Please note that you will not be able to create an Apple
ID directly through the iPad, Apple currently force you
to enter payment details if you do. Use the Internet
Explorer browser on your thin client.
• Apostrophes are not usable when creating Apple ID’s.
Downloading Pulse Secure and vWorkspace
To access the remote desktop you will need to download
the Pulse Secure and vWorkspace applications.
Please follow this short guidance to get ready for the
remote desktop.
Step One:
Find and tap on the Apps@Work icon on your
home screen.
Step Two:
Tap on Continue and wait
for the store page to load.
You may be prompted to
choose a store front, please
tap on it to continue.
Step Three:
Tap on Pulse Secure, then
tap on Request.
This will begin the
download of the Pulse
Secure application.
You will be prompted to
enter your Apple ID
password, please enter it
and continue.
Step Four:
Tap on vWorkspace, then
tap on Request.
This will begin the
download of the
vWorkspace application.
You will be prompted to
enter your Apple ID
password, please enter it
and continue.
Step Five:
Press the home button on your iPad to return to your home
screen.
On some devices it may not be clear that the download has
started, check the home screen to see if the download has
begun.
The downloads may take a few minutes depending on your
data connection.
Once Pulse Secure has finished downloading, we will need
to manually activate it once. Please tap on Pulse Secure.
Step Six:
Please tap on Connect to
enable and launch the
Pulse Secure VPN (Virtual
Private Network)
connection.
Step Seven:
VPN will now be enabled.
You can see this in the top left of
your device.
You will only need to activate Pulse Secure manually
once, the VPN will automatically launch in future.
Next - Accessing the Remote Desktop via your iPad
Accessing the Remote Desktop via your iPad
Please follow the steps in this guidance to
be able to access the remote desktop via
your iPad.
Please note you will need to have Pulse
Secure and vWorkspace downloaded on
your device and have setup Google
Authenticator before being able to access
the remote desktop.
For security and compliance reasons it is
advised colleagues use a different smart
device to access Google Authenticator.
Step One:
Locate and tap on the ‘Desktop’ icon on your
home screen.
Step Two:
Tap on the Desktop link.
VPN (Virtual Private Network) will activate automatically
when you tap on this. You can see this in the top left of
your device.
Step Three:
Please type in your Lewisham Network username and
network password
Step Three continued:
The Passcode box is for your 6 digit Google Authenticator
number, please type it in here.
Example of Google Authenticator screen
Step Four:
Tap on ‘Login' and allow the device to load.
Step Five:
Tap on ‘LBL RDSH Desktop’.
Step Six:
Tap on ‘Open in vWorkspace’. This will launch the Dell
vWorkspace application.
Step Seven:
Allow the application to load and then tap on ‘OK’.
Step Eight:
Your remote session will now open and you will be able to
access your Lewisham desktop.
Please note that if you log into the iPad session, you will
be logged off your thin client session elsewhere.
Navigating the Remote Desktop
Using the Mouse
Place your finger in the mouse loop and then
drag your finger to move the mouse cursor
around the screen.
• Single click action. Single tap the mouse loop.
• Double click action. Double tap the mouse
loop.
• Right-click. Place a finger in the mouse loop
and tap the screen with another finger.
• Click and drag or highlight a section. Single
tap the loop, hold your finger to the screen,
and move the cursor in the direction you wish
to go.
Finger Gestures
There are a series of finger gestures that can
now be used to replicate the on screen mouse.
By tapping the ? icon in the navigation bar you
can scroll through a tutorial that will show you
how these can be used.
Turning off the VPN connection
After closing the remote desktop session we advise you to
turn off your VPN connection, if you do not it can cause
issues sending and receiving emails.
The easiest way to do this is to turn on Airplane Mode.
You can do this by dragging your finger along the bottom
of your iPad’s screen to bring up the interface.
Tap on the Airplane icon to activate Airplane Mode, wait 2
seconds and tap it off again.
This will turn off all wireless connections on your device
temporarily and then restart them – The VPN connection
will not reactivate.
You can also turn off the VPN via the settings menu by
tapping it whilst on.
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