Glooko Uploader User guide
Glooko Uploader is designed to transfer data from compatible diabetes devices to a server database. It can be used independently or with the Glooko System. The software allows individuals with diabetes and healthcare professionals to review, analyze, and evaluate device data, supporting effective diabetes management. Glooko Uploader works with FDA-cleared meters, insulin pumps, and continuous glucose monitors, enabling data transfer to mobile devices.
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GLOOKO UPLOADER
USER GUIDE
June 2017
IM GLUPL REV A
TABLE OF CONTENTS
GENERAL INFORMATION
GENERAL INFORMATION
PRODUCT DESCRIPTION
Glooko Uploader is indicated for use by individuals or health care professionals in the home or health care facilities to transfer pre-defined data from home monitoring devices to a server database. The device can be used as a stand-alone product or in combination with Glooko System.
INTENDED USE
The Glooko device system for Glooko Application is data management software intended for use in home and professional settings to aid individuals with diabetes and their health care professionals in review, analysis and evaluation of device data to support an effective diabetes management program. The Glooko device system for Glooko Application connects to compatible FDA cleared meters, insulin pumps and continuous glucose monitors and allows users to transfer their device data to their mobile devices.
The Glooko device system for Glooko Application is not intended to provide treatment decisions or to be used as a substitute for professional healthcare advice.
SUPPORTED DEVICES
To get started, individuals will need:
1. A compatible blood glucose meter ,
insulin pump , or continuous glucose monitor (CGM) ;
2. A PC or Mac computer with one of the following Operating Systems (OS):
Windows 7 (32-bit and 64-bit)
Windows 8.1 (32-bit and 64-bit)
Windows 10 (32-bit and 64-bit)
OS X 10.9: Mavericks
OS X 10.10: Yosemite
OS X 10.11: El Capitan
macOS 10.12: Sierra
3. The Glooko Uploader software;
4. A Glooko account; and
5. The syncing or device download cable that came with the supported diabetes device.
WARNINGS
The Glooko device system for Glooko Application does not measure, interpret, or make decisions on the data it conveys nor is it intended to provide automated treatment decisions or be used as a substitute for professional judgment. All medical diagnosis and treatment are to be performed under the supervision and oversight of an appropriate healthcare provider.
CONTRAINDICATIONS
None.
IM GLUPL REV A 1
COMPATIBILITY
COMPATIBLE DEVICES
Glooko Uploader downloads glucose data from the FDA cleared meters, insulin pumps, and CGMs listed below.
BLOOD GLUCOSE METERS
ACCU-CHEK
Aviva Nano
Aviva Compact Plus
Aviva Combo
Aviva Expert
Aviva Plus Black
Aviva Plus Silver
Go
Nano
Performa Nano
Infrared Cable:
ACTiSYS – Li cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7
ACTiSYS - LI2 cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7, 8, 10
Accu-Chek 360° cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7, 8, 10
Aviva Connect
Guide
Performa Connect
Micro USB cable
IM GLUPL REV A 2
COMPATIBILITY
ANIMAS
OneTouch Ping (meter)
Special upload instructions:
Connect then press the meter’s power button.
Infrared Cable:
ACTiSYS – Li cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7
ACTiSYS - LI2 cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7, 8, 10
ASCENSIA
CONTOUR NEXT ONE
CONTOUR PLUS ONE
BAYER
BREEZE 2
Special upload instructions:
Connect then press the meter’s M button
.
CONTOUR
CONTOUR NEXT EZ
CONTOUR XT
Special upload instructions
(all above): Connect then press the meter’s power button.
CONTOUR LINK
CONTOUR NEXT LINK
CONTOUR NEXT LINK 2.4
CONTOUR NEXT USB
CONTOUR USB
CONTOUR NEXT
Micro USB cable
Bayer’s Blue USB cable
Bayer’s Blue USB cable
USB port on meter
Micro USB cable
IM GLUPL REV A 3
COMPATIBILITY
CARESENS
Alphacheck Professional
N
N POP
N Voice
Special upload instructions
(all above):
Connect then push the meter’s
S button.
FREESTYLE
Freedom Lite
Lite
Insulinx
Precision Neo
Optium Neo
GLUCOCARD
01
Vital
Shine
NIPRO / TRIVIDIA
TRUE METRIX
TRUE METRIX AIR
TRUE METRIX
Mini USB cable i-Sens USB cable
Abbott FreeStyle USB cable
Micro USB cable
Akray USB cable i-Sens USB cable
Nipro TRUEresult USB docking station
IM GLUPL REV A 4
COMPATIBILITY
ONETOUCH
Ultra2
UltraLink
UltraMini
Special upload instructions:
Connect then press the meter’s left black button.
Verio
Verio Flex
Verio IQ
Verio Sync
PRODIGY
AutoCode
RELION
Confirm
Prime
SANOFI
BGStar
MyStar Extra
WAVESENSE
Jazz
LifeScan USB cable
Micro USB cable
Mini USB cable
Mini USB cable
Arkray USB cable
Sanofi USB cable
AgaMatrix USB cable
IM GLUPL REV A 5
COMPATIBILITY
INSULIN PUMPS
ANIMAS
OneTouch Ping (pump)
Vibe
Special Upload Instructions
(for Animas pumps above)
1.Suspend the pump.(MAIN
MENU, scroll to Suspnd/Resum and press OK;
Suspend is highlighted).
2. Press OK.
3. Place the pump with its back towards the IR eye on the Transmitter.
4. When the transmission is finished:
Resume pump (MAIN MENU, scroll to Suspnd/Resum and press OK; Resume is highlighted). Press OK.
INSULET
Omnipod System
Infrared Cable:
ACTiSYS – Li cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7
ACTiSYS - LI2 cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7, 8, 10
Mini USB cable
TANDEM
t:flex t:slim t:slim X2 t:slim G4
Micro USB cable
CONTINUOUS GLUCOSE MONITORS (CGMS)
DEXCOM
G4
G4 with Share
G5
Special Upload instructions
(for all Dexcom CGMs above):
If the upload doesn’t start, disconnect the meter, select
Shutdown in the menu to turn the meter off. Turn the meter on again and connect it to the transmitter.
Micro USB cable
IM GLUPL REV A 6
PATIENTS: INSTALL GLOOKO UPLOADER
INSTRUCTIONS FOR USE – GLOOKO UPLOADER
You will need to create a Glooko account to use the Glooko Uploader. The data uploaded using the Glooko
Uploader will synchronize to your Glooko account, which can be accessed with your Glooko login information.
Internet (WiFi or cellular data network) is necessary for your data to synchronize to the Glooko server.
Learn how to install the Glooko Uploader Software
Health Care Providers:
Learn how to install the Glooko Uploader Software
NEED HELP? CONTACT GLOOKO SUPPORT
If you need assistance, please contact Glooko Support:
Website: https://support.glooko.com/
Email support: [email protected]
Call support: 1-800-206-6601 Option 1
SMS support: 650-720-5310
IM GLUPL REV A 7
PATIENTS: INSTALL GLOOKO UPLOADER
PATIENTS: INSTALL THE GLOOKO UPLOADER SOFTWARE
In order to access the MyGlooko Dashboard and download the Glooko Uploader software, you will need to have a Glooko account. You can sign up for Glooko using the Glooko mobile app for iOS or Android. You can
for assistance creating an account.
SIGN IN TO YOUR MYGLOOKO DASHBOARD
From the https://my.glooko.com
website:
Enter your Email Address and Password.
Tap Sign In.
GET HELP SIGNING INTO YOUR GLOOKO ACCOUNT
FORGOT PASSWORD: If you are unable to remember your password to Login, tap Forgot
Password to receive a password reset email.
Follow instructions on the screen. You can also contact Glooko Support for assistance.
UNLOCK YOUR ACCOUNT: If you have entered your password incorrectly five times, your account will become locked. An email with unlock instructions will automatically be sent to your account email address. However, if you did not receive an email, click Didn’t receive unlock
instructions - you will be redirected to the
Unlock page. Follow instructions on the screen. You can also contact Glooko Support for assistance.
DOWNLOAD THE SOFTWARE INSTALLATION FILE
After logging into your MyGlooko Dashboard, you will need to download the Installation File.
Tap Settings.
Scroll to the bottom of the page and click Get
Glooko Uploader.
You will be taken to a screen with buttons to install the Glooko Uploader on a Mac or PC. Click either the Mac or PC button to download the Installation File.
LOCATE THE INSTALLATION FILE AND RUN THE FILE
Depending on the web browser and operating system, you may need to search for the downloaded installation file or you may see a pop up window asking you to run the file.
If you are using a PC, look in your recent downloads folder
If you are using a Mac, look in the downloads folder in Finder
Once you’ve located the file, double-click on it and follow the installation instructions on the screen.
NOTE: You will be required to restart your computer at the end of the installation process.
IM GLUPL REV A 8
HEALTH CARE PROVIDERS: INSTALL GLOOKO UPLOADER
HEALTH CARE PROVIDERS: INSTALL THE GLOOKO UPLOADER SOFTWARE
In order to use the Glooko Uploader software, you will need a Glooko Provider account and a subscription that supports the Glooko Uploader. You will also need a specific link to download the Glooko Uploader. Please contact
Glooko Support for assistance.
DOWNLOAD THE SOFTWARE INSTALLATION FILE
Health Care Providers must request a link to download the Glooko Uploader software.
Please contact Glooko Support to request a link to download the Glooko Uploader software.
When you receive the link to download the software from Glooko, click the link in your email. You will be taken to a screen with buttons to install the Glooko Uploader on a
Mac or PC. Click either the Mac or PC button to download the Installation File.
LOCATE THE INSTALLATION FILE AND RUN THE FILE
Depending on the web browser and operating system, you may need to search for the downloaded installation file or you may see a pop up window asking you to run the file.
If you are using a PC, look in your recent downloads folder
If you are using a Mac, look in the downloads folder in Finder
Once you’ve located the file, double-click on it and follow the installation instructions on the screen.
NOTE: You will be required to restart your computer at the end of the installation process.
IM GLUPL REV A 9
SIGN INTO GLOOKO UPLOADER
After installing the Glooko Uploader (
Instructions for Health Care Providers ) and
restarting your computer, locate the Glooko Uploader icon either on your Desktop (PC) or in your Applications folder (Mac).
OPEN THE GLOOKO UPLOADER SOFTWARE
Locate the Glooko Uploader icon on your
Desktop (PC) or in your Applications
Folder (Mac).
Double-click on the Glooko Uploader icon to start the program.
NOTE: Make sure you have restarted your computer before starting the Glooko
Uploader for the first time.
SIGN INTO YOUR GLOOKO ACCOUNT
Once the Glooko Uploader program opens, you will need to sign into your Glooko Account.
Enter your Email or Username
Enter your Password
Tap Sign In.
GET HELP SIGNING INTO YOUR GLOOKO ACCOUNT
If you are unable to remember your password to Login, click Forgot
Password to receive a password reset email. You can also contact
Glooko Support for assistance.
IM GLUPL REV A 10
SIGN INTO GLOOKO UPLOADER
LOG OUT OF YOUR ACCOUNT
You can log out of your Glooko account by tapping the Profile button in the bottom right-hand corner of the Glooko
Uploader.
Tap Log Out.
VIEW YOUR PROFILE INFORMATION
You can view your profile information by tapping the Profile button in the bottom right-hand corner of the Glooko
Uploader.
This popup includes: o Your Name o Your Primary Authorized Site (Health Care Provider) and the associated ProConnect Code o Your Email address
Tap Log Out.
SEE ADDITIONAL INFORMATION ABOUT GLOOKO UPLOADER
You can view additional information by tapping the Info button in the bottom left-hand corner of the Glooko
Uploader.
This popup includes product support information, product description, and the Intended Use statement.
IM GLUPL REV A 11
UPLOAD DIABETES DEVICE DATA
UPLOAD DIABETES DEVICE DATA
Once you have signed into the Glooko Uploader, you can upload your diabetes device data.
CONNECT THE CABLE FOR YOUR DIABETES DEVICE TO THE COMPUTER
After logging in, Glooko Uploader will start searching for a device.
Connect the appropriate USB cable or infrared (IR) cable for the diabetes device to the computer.
Once the cable is recognized, wait a few seconds for the cable drivers to be recognized before connecting your device.
NOTE: Make sure you use the cable that came with your diabetes device. If you need to get a new cable, please contact the manufacturer of your diabetes device.
CONNECT THE DIABETES DEVICE TO THE CABLE
After connecting the cable to the computer, connect the diabetes device to the cable.
Click here to learn more about what cable is needed to upload your diabetes device.
NOTE: Make sure you use the cable that came with your diabetes device. If you need to get a new cable, please contact the manufacturer of your diabetes device.
After connecting the diabetes device to your computer using the cable that came with the device, your device will begin uploading data using the Glooko Uploader.
If you receive an error, please follow the instructions on the screen to resolve the error. If you continue to experience difficulties, please contact Glooko Support for assistance.
NOTE: The first time you upload data from your device, you may be asked to validate your user account. If prompted, please enter your username and password to complete the upload and assign the device to your account.
IM GLUPL REV A 12
VIEW DIABETES DEVICE DATA
VIEW DIABETES DEVICE DATA
After uploading your diabetes device data using the Glooko Uploader, you can view the data at https://my.glooko.com
by logging into your Glooko account.
Patients: To learn more about the MyGlooko Web Dashboard, please refer to the MyGlooko Web
Dashboard Instructions for Use Guide .
Health Care Providers: To learn more about the Population Tracker, please refer to the: o
Population Tracker Instructions for Use Guide or the o
Population Tracker Sponsored Edition Instructions for Use Guide .
IM GLUPL REV A 13
REVISION HISTORY
Revision DCO #
A 17-088
Description of Changes
Initial Release
REVISION HISTORY
Initiator
J. Baldridge
Effective Date
06/15/17
IM GLUPL REV A 14
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Key Features
- Data transfer from diabetes devices
- Compatibility with various devices
- Secure data storage
- Data visualization and analysis
- Integration with Glooko System
- Facilitates diabetes management
