glooko uploader user guide

glooko uploader user guide
GLOOKO UPLOADER
USER GUIDE
June 2017
IM GLUPL REV A
TABLE OF CONTENTS
GENERAL INFORMATION ......................................................................................................1
Product Description ....................................................................................................................................................1
Intended Use ...............................................................................................................................................................1
Supported Devices ......................................................................................................................................................1
Warnings ......................................................................................................................................................................1
Contraindications........................................................................................................................................................1
COMPATIBLE DEVICES .........................................................................................................2
Blood Glucose Meters .................................................................................................................................................2
Insulin Pumps..............................................................................................................................................................6
Continuous Glucose Monitors (CGMs)........................................................................................................................6
INSTRUCTIONS FOR USE – GLOOKO UPLOADER......................................................................7
Need Help? Contact Glooko Support .........................................................................................................................7
PATIENTS: INSTALL THE GLOOKO UPLOADER SOFTWARE .................................................................8
Sign in to your MyGlooko Dashboard.........................................................................................................................8
Download the software installation file.....................................................................................................................8
Locate the installation file and run the file ................................................................................................................8
HEALTH CARE PROVIDERS: INSTALL THE GLOOKO UPLOADER SOFTWARE..........................................9
Download the software installation file.....................................................................................................................9
Locate the installation file and run the file ................................................................................................................9
OPEN THE GLOOKO UPLOADER SOFTWARE ...................................................................................10
SIGN INTO YOUR GLOOKO ACCOUNT.............................................................................................10
Get help signing into your Glooko account..............................................................................................................10
Log out of your account ............................................................................................................................................11
View your profile information...................................................................................................................................11
See additional information about Glooko Uploader...............................................................................................11
UPLOAD DIABETES DEVICE DATA ..................................................................................................12
Connect the cable for your diabetes device to the computer ................................................................................12
Connect the diabetes device to the cable................................................................................................................12
VIEW DIABETES DEVICE DATA .......................................................................................................13
REVISION HISTORY ............................................................................................................14
GENERAL INFORMATION
GENERAL INFORMATION
PRODUCT DESCRIPTION
Glooko Uploader is indicated for use by individuals or health care professionals in the home or health care
facilities to transfer pre-defined data from home monitoring devices to a server database. The device can be
used as a stand-alone product or in combination with Glooko System.
INTENDED USE
The Glooko device system for Glooko Application is data management software intended for use in home and
professional settings to aid individuals with diabetes and their health care professionals in review, analysis
and evaluation of device data to support an effective diabetes management program. The Glooko device
system for Glooko Application connects to compatible FDA cleared meters, insulin pumps and continuous
glucose monitors and allows users to transfer their device data to their mobile devices.
The Glooko device system for Glooko Application is not intended to provide treatment decisions or to be used
as a substitute for professional healthcare advice.
SUPPORTED DEVICES
To get started, individuals will need:
1. A compatible blood glucose meter, insulin pump, or continuous glucose monitor (CGM);
2. A PC or Mac computer with one of the following Operating Systems (OS):
 Windows 7 (32-bit and 64-bit)
 Windows 8.1 (32-bit and 64-bit)
 Windows 10 (32-bit and 64-bit)
 OS X 10.9: Mavericks
 OS X 10.10: Yosemite
 OS X 10.11: El Capitan
 macOS 10.12: Sierra
3. The Glooko Uploader software;
4. A Glooko account; and
5. The syncing or device download cable that came with the supported diabetes device.
WARNINGS
The Glooko device system for Glooko Application does not measure, interpret, or make decisions on the data
it conveys nor is it intended to provide automated treatment decisions or be used as a substitute for
professional judgment. All medical diagnosis and treatment are to be performed under the supervision and
oversight of an appropriate healthcare provider.
CONTRAINDICATIONS
None.
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COMPATIBILITY
COMPATIBLE DEVICES
Glooko Uploader downloads glucose data from the FDA cleared meters, insulin pumps, and CGMs listed
below.
BLOOD GLUCOSE METERS
ACCU-CHEK
Infrared Cable:
Aviva Nano
Aviva Compact Plus
Aviva Combo
Aviva Expert
Aviva Plus Black
Aviva Plus Silver
Go
Nano
Performa Nano
Aviva Connect
Guide
Performa Connect
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ACTiSYS – Li cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7
ACTiSYS - LI2 cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7, 8, 10
Accu-Chek 360° cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7, 8, 10
Micro USB cable
2
COMPATIBILITY
ANIMAS
Infrared Cable:
OneTouch Ping (meter)
Special upload instructions:
Connect then press the
meter’s power button.
ACTiSYS – Li cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7
ACTiSYS - LI2 cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7, 8, 10
ASCENSIA
CONTOUR NEXT ONE
CONTOUR PLUS ONE
Micro USB cable
BAYER
BREEZE 2
Special upload instructions:
Connect then press the
meter’s M button.
CONTOUR
CONTOUR NEXT EZ
CONTOUR XT
Special upload instructions
(all above): Connect then
press the meter’s power
button.
CONTOUR LINK
CONTOUR NEXT LINK
CONTOUR NEXT LINK 2.4
CONTOUR NEXT USB
CONTOUR USB
CONTOUR NEXT
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Bayer’s Blue USB cable
Bayer’s Blue USB cable
USB port on meter
Micro USB cable
3
COMPATIBILITY
CARESENS
Alphacheck Professional
N
N POP
N Voice
Special upload instructions
(all above):
Connect then push the meter’s
S button.
Mini USB cable
i-Sens USB cable
FREESTYLE
Freedom Lite
Lite
Abbott FreeStyle USB cable
Insulinx
Precision Neo
Optium Neo
Micro USB cable
GLUCOCARD
01
Vital
Akray USB cable
Shine
i-Sens USB cable
NIPRO / TRIVIDIA
TRUE METRIX
TRUE METRIX AIR
TRUE METRIX
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Nipro TRUEresult USB docking station
4
COMPATIBILITY
ONETOUCH
Ultra2
UltraLink
UltraMini
Special upload instructions:
Connect then press the meter’s
left black button.
LifeScan USB cable
Verio
Verio Flex
Micro USB cable
Verio IQ
Verio Sync
Mini USB cable
PRODIGY
AutoCode
Mini USB cable
RELION
Confirm
Prime
Arkray USB cable
SANOFI
BGStar
MyStar Extra
Sanofi USB cable
WAVESENSE
Jazz
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AgaMatrix USB cable
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COMPATIBILITY
INSULIN PUMPS
ANIMAS
OneTouch Ping (pump)
Vibe
Special Upload Instructions
(for Animas pumps above)
1.Suspend the pump.(MAIN
MENU, scroll to Suspnd/Resum
and press OK;
Suspend is highlighted).
2. Press OK.
3. Place the pump with its back
towards
the IR eye on the Transmitter.
4. When the transmission is
finished:
Resume pump (MAIN MENU,
scroll to Suspnd/Resum and
press OK; Resume is
highlighted). Press OK.
Infrared Cable:
ACTiSYS – Li cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7
ACTiSYS - LI2 cable:
Mac OS X: 10.6-10.11
Windows: XP, Vista, 7, 8, 10
INSULET
Omnipod System
TANDEM
t:flex
t:slim
t:slim X2
t:slim G4
Mini USB cable
Micro USB cable
CONTINUOUS GLUCOSE MONITORS (CGMS)
DEXCOM
G4
G4 with Share
G5
Special Upload instructions
(for all Dexcom CGMs above):
If the upload doesn’t start,
disconnect the meter, select
Shutdown in the menu to turn
the meter off. Turn the meter on
again and connect it to the
transmitter.
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Micro USB cable
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PATIENTS: INSTALL GLOOKO UPLOADER
INSTRUCTIONS FOR USE – GLOOKO UPLOADER
You will need to create a Glooko account to use the Glooko Uploader. The data uploaded using the Glooko
Uploader will synchronize to your Glooko account, which can be accessed with your Glooko login information.
Internet (WiFi or cellular data network) is necessary for your data to synchronize to the Glooko server.


Patients: Learn how to install the Glooko Uploader Software
Health Care Providers: Learn how to install the Glooko Uploader Software
NEED HELP? CONTACT GLOOKO SUPPORT
If you need assistance, please contact Glooko Support:
Website: https://support.glooko.com/
Email support: support@glooko.com
Call support: 1-800-206-6601 Option 1
SMS support: 650-720-5310
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PATIENTS: INSTALL GLOOKO UPLOADER
PATIENTS: INSTALL THE GLOOKO UPLOADER SOFTWARE
In order to access the MyGlooko Dashboard and download the Glooko Uploader software, you will need to
have a Glooko account. You can sign up for Glooko using the Glooko mobile app for iOS or Android. You can
also contact Glooko Support for assistance creating an account.
SIGN IN TO YOUR MYGLOOKO DASHBOARD
From the https://my.glooko.com website:
 Enter your Email Address and Password.
 Tap Sign In.
GET HELP SIGNING INTO YOUR GLOOKO ACCOUNT
 FORGOT PASSWORD: If you are unable to
remember your password to Login, tap Forgot
Password to receive a password reset email.
Follow instructions on the screen. You can also
contact Glooko Support for assistance.
 UNLOCK YOUR ACCOUNT: If you have entered
your password incorrectly five times, your account
will become locked. An email with unlock
instructions will automatically be sent to your
account email address. However, if you did not
receive an email, click Didn’t receive unlock
instructions - you will be redirected to the
Unlock page. Follow instructions on the
screen. You can also contact Glooko Support
for assistance.
DOWNLOAD THE SOFTWARE INSTALLATION FILE
After logging into your MyGlooko Dashboard, you will
need to download the Installation File.
 Tap Settings.
 Scroll to the bottom of the page and click Get
Glooko Uploader.
 You will be taken to a screen with buttons to
install the Glooko Uploader on a Mac or PC. Click
either the Mac or PC button to download the Installation File.
LOCATE THE INSTALLATION FILE AND RUN THE FILE
Depending on the web browser and operating system, you may need to search for the downloaded
installation file or you may see a pop up window asking you to run the file.


If you are using a PC, look in your recent downloads folder
If you are using a Mac, look in the downloads folder in Finder
Once you’ve located the file, double-click on it and follow the installation instructions on the screen.
NOTE: You will be required to restart your computer at the end of the installation process.
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HEALTH CARE PROVIDERS: INSTALL GLOOKO UPLOADER
HEALTH CARE PROVIDERS: INSTALL THE GLOOKO UPLOADER SOFTWARE
In order to use the Glooko Uploader software, you will need a Glooko Provider account and a subscription
that supports the Glooko Uploader. You will also need a specific link to download the Glooko Uploader. Please
contact Glooko Support for assistance.
DOWNLOAD THE SOFTWARE INSTALLATION FILE
Health Care Providers must request a link to download
the Glooko Uploader software.
 Please contact Glooko Support to request a
link to download the Glooko Uploader
software.
 When you receive the link to download the
software from Glooko, click the link in your
email. You will be taken to a screen with
buttons to install the Glooko Uploader on a
Mac or PC. Click either the Mac or PC button to
download the Installation File.
LOCATE THE INSTALLATION FILE AND RUN THE FILE
Depending on the web browser and operating system, you may need to search for the downloaded
installation file or you may see a pop up window asking you to run the file.


If you are using a PC, look in your recent downloads folder
If you are using a Mac, look in the downloads folder in Finder
Once you’ve located the file, double-click on it and follow the installation instructions on the screen.
NOTE: You will be required to restart your computer at the end of the installation process.
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SIGN INTO GLOOKO UPLOADER
After installing the Glooko Uploader (Instructions for Patients; Instructions for Health Care Providers) and
restarting your computer, locate the Glooko Uploader icon either on your Desktop (PC) or in your Applications
folder (Mac).
OPEN THE GLOOKO UPLOADER SOFTWARE
 Locate the Glooko Uploader icon on your
Desktop (PC) or in your Applications
Folder (Mac).
 Double-click on the Glooko Uploader
icon to start the program.
NOTE: Make sure you have restarted your
computer before starting the Glooko
Uploader for the first time.
SIGN INTO YOUR GLOOKO ACCOUNT
Once the Glooko Uploader program opens, you will need to sign into
your Glooko Account.
 Enter your Email or Username
 Enter your Password
 Tap Sign In.
GET HELP SIGNING INTO YOUR GLOOKO ACCOUNT
If you are unable to remember your password to Login, click Forgot
Password to receive a password reset email. You can also contact
Glooko Support for assistance.
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SIGN INTO GLOOKO UPLOADER
LOG OUT OF YOUR ACCOUNT
 You can log out of your Glooko account by tapping the Profile
button
in the bottom right-hand corner of the Glooko
Uploader.
 Tap Log Out.
VIEW YOUR PROFILE INFORMATION
 You can view your profile information by tapping the Profile
button
in the bottom right-hand corner of the Glooko
Uploader.
 This popup includes:
o Your Name
o Your Primary Authorized Site (Health Care Provider) and
the associated ProConnect Code
o Your Email address
 Tap Log Out.
SEE ADDITIONAL INFORMATION ABOUT GLOOKO UPLOADER
 You can view additional information by tapping the Info
button
in the bottom left-hand corner of the Glooko
Uploader.
 This popup includes product support information, product
description, and the Intended Use statement.
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UPLOAD DIABETES DEVICE DATA
UPLOAD DIABETES DEVICE DATA
Once you have signed into the Glooko Uploader, you can upload your diabetes device data.
CONNECT THE CABLE FOR YOUR DIABETES DEVICE TO THE COMPUTER
After logging in, Glooko Uploader will start searching for a device.
 Connect the appropriate USB cable or infrared (IR) cable for the diabetes device to the computer.
 Once the cable is recognized, wait a few seconds for the cable drivers to be recognized before
connecting your device.
NOTE: Make sure you use the cable that came with your diabetes device. If you need to get a new
cable, please contact the manufacturer of your diabetes device.
CONNECT THE DIABETES DEVICE TO THE CABLE
 After connecting the cable to the computer, connect the diabetes device to the cable.
Click here to learn more about what cable is needed to upload your diabetes device.
NOTE: Make sure you use the cable that came with your diabetes device. If you need to get a new
cable, please contact the manufacturer of your diabetes device.


After connecting the diabetes device to your computer using the cable that came with the device, your
device will begin uploading data using the Glooko Uploader.
If you receive an error, please follow the instructions on the screen to resolve the error. If you continue
to experience difficulties, please contact Glooko Support for assistance.
NOTE: The first time you upload data from your device, you may be asked to validate your user
account. If prompted, please enter your username and password to complete the upload and assign
the device to your account.
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VIEW DIABETES DEVICE DATA
VIEW DIABETES DEVICE DATA
After uploading your diabetes device data using the Glooko Uploader, you can view the data at
https://my.glooko.com by logging into your Glooko account.

Patients: To learn more about the MyGlooko Web Dashboard, please refer to the MyGlooko Web
Dashboard Instructions for Use Guide.

Health Care Providers: To learn more about the Population Tracker, please refer to the:
o Population Tracker Instructions for Use Guide or the
o Population Tracker Sponsored Edition Instructions for Use Guide.
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REVISION HISTORY
REVISION HISTORY
Revision
DCO #
Description of Changes
Initiator
Effective Date
A
17-088
Initial Release
J. Baldridge
06/15/17
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