REMOTE MICROPHONE 2

O P E R AT I O N S M A N U A L

Table of Contents

Introduction 4

Basic Use 6

Controls Overview 8

Operation

Low Battery and Charging

Power On/Off Slider

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Syncing to Hearing Instruments

Built-In Microphones

LED

How to Wear

Streaming Audio

Interoperability with Other Accessories

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Troubleshooting 20

Regulatory Notices 22

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Introduction

The SurfLink Remote Microphone is designed to stream remote microphone audio directly to your

900MHz wireless hearing instruments. When worn by a distant speaker in noisy environments, SurfLink

Remote Microphone functions as an assistive listening device.

Streaming – Audio or sound transmitted from

SurfLink Remote Microphone to your 900MHz wireless hearing instruments.

Package Contents

• SurfLink Remote Microphone

• USB-to-MicroUSB Charging Cable

• Wall Power Adapter

• Operations Manual

Optional Accessories

• Car Charger Adapter

• Lanyard

Typical Setup for SurfLink Remote Microphone

Hearing Instrument Speaker

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SurfLink Remote Microphone

Basic Use

To quickly start using SurfLink Remote Microphone:

1. Power on SurfLink Remote

Microphone. Green LED appears for 2 seconds.

2. Press “Sync” icon on slider button for 5 seconds until LED starts rapidly blinking blue.

3. Open one hearing instrument battery door, insert battery and close battery door. Green LED pulses to confirm successful sync.

If you only have one hearing instrument, wait 20 seconds until red LED pulses.

If you have two hearing instruments, open second hearing instrument battery door, insert battery and close battery door. Green

LED pulses to confirm successful sync.

4. Each hearing instrument should automatically start streaming audio. Blue

LED slowly pulses when audio streaming is active.

5. Have a speaker attach

SurfLink Remote

Microphone to their clothing, within 8 inches

(20cm) of their mouth is recommended for best performance.

6. To stop streaming, turn off SurfLink Remote

Microphone.

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SurfLink Remote Microphone

Controls Overview

1. MicroUSB Jack for Charging

Charging via Battery-Charging Cable.

2. Power On/Off Slider

• Moving the slider towards the microUSB jack powers on SurfLink Remote Microphone.

• Moving the slider away from the microUSB jack powers off SurfLink Remote Microphone.

3. Syncing

Establishes the relationship between SurfLink

Remote Microphone and hearing instruments.

4. Built-In Microphones

Pick up sound and transmit to hearing instruments.

5. LED Indicator

Identifies the current state of SurfLink

Remote Microphone.

6. Clip

Affixes SurfLink Remote Microphone to clothing, lanyard, etc.

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Operation

Low Battery and Charging

If SurfLink Remote Microphone is on and enters a low battery condition, the LED slowly pulses red and provides an audible indicator tone to a hearing instrument. The indicator tone is distinctly different from the low battery indicator for a hearing instrument, so there is no confusion as to which is experiencing a low battery condition. Once SurfLink

Remote Microphone enters a low battery condition, the indicator tone will occur about every 5 minutes until SurfLink Remote Microphone automatically shuts down, or until a power source is applied.

When SurfLink Remote Microphone is attached to a power source, charging automatically begins. While

SurfLink Remote Microphone is off, the LED turns solid green during charging and turns off when fully charged. While SurfLink Remote Microphone is on, the LED prioritizes streaming by slowly pulsing blue, but continues charging in the background.

TIP – Charging SurfLink Remote Microphone can take longer while streaming audio. Charging will be faster when the SurfLink Remote Microphone is off.

Typical Charging Method

To charge the battery, attach the microUSB end of the charging cable to the microUSB jack on SurfLink

Remote Microphone.

Attach the USB end of the charging cable to a female USB jack, such as found on a plugged-in wall power adapter, car charger adapter or computer.

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Car Charger Adapter

The SurfLink Remote

Microphone can be charged using a car charger adapter.

These adapters can be obtained from your hearing professional (ask for part

#52869-000).

Power On/Off Slider

Power On – Move the slider toward the microUSB end to turn on. The LED turns green for 2 seconds to verify power is on.

Power Off – To stop streaming audio, move the slider away from the microUSB end until the brightly colored surface is exposed. The LED turns red for

2 seconds to verify power is off.

Syncing to Hearing Instruments

Syncing establishes a relationship between your hearing instruments and SurfLink Remote Microphone.

For hearing instruments to receive streamed audio from SurfLink Remote Microphone, you must first sync the hearing instruments with SurfLink Remote

Microphone. You only have to sync SurfLink Remote

Microphone with your hearing instruments once, as they will automatically link when both are powered on and they are within wireless operating range.

To put SurfLink Remote

Microphone into an active syncing state, press the “Sync” icon on the Power On/Off slider for 5 seconds until the LED starts rapidly blinking blue. To sync a hearing instrument with SurfLink Remote Microphone, open your hearing instrument battery door, insert a battery, and close your hearing instrument battery door.

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The SurfLink Remote Microphone remains in an active syncing state for up to 20 seconds (concluded by red

LED blink), or until one hearing instrument is synced with it (confirmed by a green LED blink).

After a successful hearing instrument syncing, SurfLink

Remote Microphone continues in an active syncing state for another 20 seconds (concluded by red

LED blink), or until the second hearing instrument is synced with it (confirmed by green LED blink).

After successful syncing, each hearing instrument should automatically start streaming audio. If syncing did not yield the desired result, then repeat the process.

To cancel syncing mode, turn off and then turn on

SurfLink Remote Microphone.

The SurfLink Remote Microphone can be synced with at most one left and one right hearing instrument at a time. When hearing instruments are synced with

SurfLink Remote Microphone, any previously synced hearing instruments will be automatically deleted.

Built-In Microphones

Depending on SurfLink Remote Microphone’s physical orientation, it automatically adjusts the microphone settings to either “Focus” (directional) or “Surround”

(omni-directional).

“Focus” – When SurfLink

Remote Microphone is body worn, it automatically prioritizes sound from above while reducing sound levels from other directions. This is useful for listening to a single speaker when background noise is present.

“Surround” – When SurfLink

Remote Microphone is placed horizontally (on its clip), it receives sound from all directions. This setting is useful for listening to multiple nearby speakers in quiet environments.

TIP – In noisy environments, move SurfLink Remote

Microphone as close as possible to sound source.

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LED

The LED indicator provides helpful information about

SurfLink Remote Microphone:

LED BEHAVIOR

Off

Solid green

Green for

2 seconds

Slow pulsing red

Red for 2 seconds

Rapid blinking red

Slow pulsing blue

Rapid blinking blue

SURFLINK REMOTE

MICROPHONE STATE

• SurfLink Remote Microphone is off and is not attached to a power source

• If SurfLink Remote Microphone is off and attached to a power source, then battery is fully charged.

• If SurfLink Remote Microphone appears on but is not operational, then battery may need charging.

• Battery is charging and SurfLink

Remote Microphone is off

• SurfLink Remote Microphone successfully powers on

• Low battery state and SurfLink

Remote Microphone is on

• SurfLink Remote Microphone powers off

• Possible error condition, refer to

Troubleshooting section

• SurfLink Remote Microphone is streaming audio

• SurfLink Remote Microphone is in active syncing state

How to Wear

The SurfLink Remote Microphone can be affixed to clothing or worn on a lanyard. For better performance,

SurfLink Remote Microphone should be within 8 inches

(20cm) of the speaker’s mouth.

Clip – Gently press the clip as shown. Slide clip opening onto clothing and release clip. Ensure SurfLink Remote

Microphone is securely affixed to clothing.

Lanyard (optional) –

1. Gently press the clip as shown.

2. Insert lanyard loop into clip opening and lift loop toward top of clip.

Release clip. Ensure the lanyard is securely attached to

SurfLink Remote Microphone.

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Lanyards can be obtained from your hearing professional (ask for part #53262-000).

TIP – To achieve better signal-to-noise performance, a hearing professional can adjust (mute or attenuate) your hearing instrument microphones during SurfLink

Remote Microphone use.

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Streaming Audio

After SurfLink Remote Microphone powers on, it automatically begins streaming audio to synced hearing instruments. The LED slowly pulses blue to confirm that audio streaming is active and SurfLink

Remote Microphone’s battery is operational.

When SurfLink Remote Microphone is turned off, it automatically stops streaming audio.

The user can adjust streamed audio volume level via their hearing instruments. The SurfLink Remote

Microphone does not contain an integrated volume control.

TIP – Try placing SurfLink Remote Microphone near a television. To achieve a comfortable listening level, adjust the SurfLink Remote Microphone distance from the television speakers or modify the television volume level.

Interoperability with Other Accessories

If you also use a SurfLink Mobile, then phone call streaming will take priority over the SurfLink

Remote Microphone audio stream. When a SurfLink

Mobile phone call stream ends, SurfLink Remote

Microphone’s audio stream automatically returns to a hearing instrument.

SurfLink Remote Microphone streamed audio is equal in priority to SurfLink Media streamed audio with preference being given to the first available audio source.

If you use a SurfLink Remote or SurfLink Mobile, then remote control commands will continue to be sent to your hearing instruments.

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Troubleshooting

SYMPTOM / ISSUE POSSIBLE CAUSE

Hearing instrument may be on the edge of wireless range.

One (or both) hearing instruments unexpectedly drop out of audio streaming.

Battery level in hearing instrument can no longer support audio streaming.

Large object, such as furniture or a wall, may be degrading signal.

Outdated hearing instrument firmware.

LED is slowly pulsing blue, but no streamed sounds are heard in the hearing instruments.

LED is rapidly blinking red continuously.

Hearing instruments are not within wireless range.

Hearing instruments are not properly synced with SurfLink

Remote Microphone.

Battery level in hearing instrument cannot support audio streaming.

Possible error condition.

Difficult to hear speaker in noisy environments.

SurfLink Remote Microphone may be too far from speaker.

SurfLink Remote Microphone may not be positioned for optimal streaming.

Signal-to-noise performance not optimal for current hearing instrument memory.

POSSIBLE REMEDY

Move closer to SurfLink Remote Microphone.

Replace hearing instrument battery with new one.

For best performance, your hearing instruments should be within line-of-sight.

Hearing professional can update hearing instruments with the most recent firmware.

Move closer to SurfLink Remote Microphone.

Sync hearing instruments with SurfLink Remote Microphone.

Replace hearing instrument battery with new one.

Turn off SurfLink Remote Microphone, wait 15 seconds, and turn on SurfLink Remote Microphone.

Move SurfLink Remote Microphone closer to speaker’s mouth.

Re-orient SurfLink Remote Microphone spatially by turning a few degrees to right or left.

Change to memory optimized by your hearing professional for use with SurfLink Remote Microphone.

SYMPTOM / ISSUE POSSIBLE CAUSE

Hearing instrument may be on the edge of wireless range.

One (or both) hearing instruments unexpectedly drop out of audio streaming.

Battery level in hearing instrument can no longer support audio streaming.

Large object, such as furniture or a wall, may be degrading signal.

Outdated hearing instrument firmware.

LED is slowly pulsing blue, but no streamed sounds are heard in the hearing instruments.

Hearing instruments are not within wireless range.

Hearing instruments are not properly synced with SurfLink

Remote Microphone.

Battery level in hearing instrument cannot support audio streaming.

Possible error condition.

LED is rapidly blinking red continuously.

Difficult to hear speaker in noisy environments.

SurfLink Remote Microphone may be too far from speaker.

SurfLink Remote Microphone may not be positioned for optimal streaming.

Signal-to-noise performance not optimal for current hearing instrument memory.

SurfLink Remote Microphone

POSSIBLE REMEDY

Move closer to SurfLink Remote Microphone.

Replace hearing instrument battery with new one.

For best performance, your hearing instruments should be within line-of-sight.

Hearing professional can update hearing instruments with the most recent firmware.

Move closer to SurfLink Remote Microphone.

Sync hearing instruments with SurfLink Remote Microphone.

Replace hearing instrument battery with new one.

Turn off SurfLink Remote Microphone, wait 15 seconds, and turn on SurfLink Remote Microphone.

Move SurfLink Remote Microphone closer to speaker’s mouth.

Re-orient SurfLink Remote Microphone spatially by turning a few degrees to right or left.

Change to memory optimized by your hearing professional for use with SurfLink Remote Microphone.

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Regulatory Notices

Required Information

Waste from electronic equipment must be handled according to local regulations.

Instructions for Disposal of Old Electronics

Paradigm encourages, and your local community laws may require, that your SurfLink Remote Microphone be disposed of via your local electronics recycling/disposal process.

The below instructions are provided for the benefit of disposal/recycling personnel. Please include this manual with your device when disposing of your SurfLink Remote

Microphone.

For Disposal/Recycling Personnel Only

This product contains a Lithium Ion Polymer battery.

To remove this battery from SurfLink Remote Microphone:

• Power off the SurfLink Remote Microphone.

• Insert small screwdriver into the side housing crevice just above the clip spring and pry apart the housing halves.

• Unplug the battery connector from the circuit board to prevent accidental shorting.

• Pry the battery away from the back plate using a wide flat blade.

Intended Use

The SurfLink Remote Microphone is an accessory to a wireless air conduction hearing instrument. It is intended to wirelessly transmit audio signals from the location of the

SurfLink Remote Microphone directly to an air conduction hearing instrument.

The SurfLink Remote Microphone is classified as a Type B applied part under the IEC 60601-1 medical instrument standard.

SurfLink Remote Microphone is designed to comply with the most stringent Standards of International

Electromagnetic Compatibility. However, it is still possible that you may experience interference caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges.

SurfLink Remote Microphone is designed to be cleaned with a damp cloth moistened with soapy water.

If you use other medical devices or wear implantable medical devices such as defibrillators or pacemakers and are concerned that your SurfLink Remote Microphone might cause interference with your medical device, please contact your physician or the manufacturer of your medical device for information about the risk of disturbance.

SurfLink Remote Microphone should not be used during an

MRI procedure.

Use on Aircrafts

SurfLink Remote Microphone should not be used on aircrafts unless specifically permitted by the flight personnel.

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International Use

SurfLink Remote Microphone is approved to operate at radio frequencies that are specific to your country or region and might not be approved for use outside your country or region.

Be aware that operation during international travel may cause interference with other electronic devices, or other electronic devices may cause interference with your SurfLink

Remote Microphone.

The battery in your SurfLink Remote Microphone is not replaceable. Do not attempt to replace the battery.

The SurfLink Remote Microphone is designed to the following temperature ranges:

• Operating: -10 to +45 degrees C (14 to 113 degrees

F), humidity ≤ 95% non-condensing

• Battery Charging: 0 to +45 degrees C (32 to 113 degrees F), humidity ≤ 95% non-condensing

• Storage: -20 to +63 degrees C (-4 to 145 degrees F)

We are required by regulations to provide the following warnings:

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WARNING:

Use of SurfLink Remote Microphone directly next to other electronic equipment should be avoided because it could result in improper performance. If such use is necessary, note as to whether your hearing aids and the other equipment are operating normally.

WARNING:

Use of accessories, components or replacement parts other than those provided by the manufacturer of

SurfLink Remote Microphone could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance.

WARNING:

If Portable Radio Frequency communications equipment is used closer than 30 cm (12 inches) from SurfLink Remote Microphone, degradation of the performance of SurfLink Remote Microphone could result. If this occurs, move away from the communications equipment.

Wireless Technical Description

The European version of the SurfLink Remote Microphone operates in the 863-865 MHz band with a maximum effective radiated power of 10 dBm. with transmission modulation type of 342KFXD. The receiver section of the radio has a bandwidth of 300 kHz.

The North American version of the SurfLink Remote

Microphone operates in the 902-928 MHz band with a maximum effective radiated power of 20 dBm. with transmission modulation type of 508KF1D. The receiver section of the radio has a bandwidth of 300 kHz

SurfLink Remote Microphone has been tested to, and has passed, the following emissions and immunity tests:

• IEC 60601-1-2 radiated immunity requirements for a

Group 1 Class B device as stated in CISPR 11.

• RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.7 GHz as well as higher field levels from communications devices as stated in

Table 9 of IEC 60601-1-2.

• Immunity to power frequency magnetic fields at a field level of 30 A/m.

• Immunity to ESD levels of +/- 8 kV conducted discharge and +/- 15 kV air discharge.

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FCC/IC Information

SurfLink Remote Microphone

FCC ID: EOA-CM

IC: 6903A-CM (Model 400)

FCC/IC Notice

This device complies with part 15 of the FCC rules and with Industry Canada’s license-exempt RSS standard(s).

Operation is subject to the following two conditions: (1)

This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

Note FCC/IC

Cet appareil est conforme à la partie 15 des règles de la

FCC et avec les normes RSS de licence d’Industrie Canada.

Le fonctionnement est soumis à deux conditions: (1) Cet appareil ne doit pas causer d’interférences nuisibles et

(2) cet appareil doit accepter toute interference reçue, y compris les interférences qui peuvent causer des fonctionnements du dispositif.

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NOTE:

Le manufacturier n’est pas responsable de l’interférence créée par la modification de cet équipement lors de l’écoute du téléviseur ou de la radio. De telles modifications pourraient entrainer la révocation de l’autorité de l’utilisateur à opérer cet équipement.

The European version of the SurfLink Remote Microphone operates in the 863-865 MHz band with a maximum effective radiated power of 10 dBm.

Hereby, Paradigm declares that the SurfLink Remote

Microphone is in compliance with the essential requirements and other relevant provisions of Directive

1999/5/EC. A copy of the Declaration of Conformity can be obtained from the addresses below.

Paradigm, Inc.

6600 Washington Ave. South

Eden Prairie, MN 55344 USA

Paradigm, Inc. European Headquarters

Wm. F. Austin House, Bramhall Technology Park

Pepper Road, Hazel Grove, Stockport SK7 5BX

United Kingdom

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The following symbols are used in this document:

This device produces and receives radio frequency energy. Interference may occur in the vicinity of equipment marked with the following symbol.

Class II device

Dispose of properly

Consult operations manual

Notes

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Notes

Notes

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© 2017 Paradigm, Inc. All Rights Reserved.

85339-007 2/17 BKLT2925-00-EE-XX