SurfLink Remote Microphone 2 Operations Manual

REMOTE MICROPHONE 2
O P E R AT I O N S M A N U A L
Table of Contents
Introduction4
Basic Use6
Controls Overview8
Operation
Low Battery and Charging
10
Power On/Off Slider
12
Syncing to Hearing Instruments 13
Built-In Microphones 15
LED 16
How to Wear 17
Streaming Audio 18
Interoperability with Other Accessories 19
Troubleshooting20
Regulatory Notices22
Introduction
The SurfLink Remote Microphone is designed
to stream remote microphone audio directly to your
900MHz wireless hearing instruments. When worn
by a distant speaker in noisy environments, SurfLink
Remote Microphone functions as an assistive listening
device.
Streaming – Audio or sound transmitted from
SurfLink Remote Microphone to your 900MHz wireless
hearing instruments.
4
Package Contents
• SurfLink Remote Microphone
• USB-to-MicroUSB Charging Cable
• Wall Power Adapter
• Operations Manual
Optional Accessories
• Car Charger Adapter
• Lanyard
Typical Setup for SurfLink Remote Microphone
Hearing Instrument
Speaker
5
Basic Use
SurfLink Remote Microphone
Basic Use
To quickly start using SurfLink Remote Microphone:
1.Power on SurfLink Remote
Microphone. Green LED
appears for 2 seconds.
2.Press “Sync” icon on
slider button for 5 seconds
until LED starts rapidly
blinking blue.
3.Open one hearing
instrument battery door,
insert battery and close
battery door. Green LED
pulses to confirm successful
sync.
If you only have one hearing
instrument, wait 20 seconds
until red LED pulses.
6
Basic Use
If you have two hearing
instruments, open second
hearing instrument battery
door, insert battery and
close battery door. Green
LED pulses to confirm
successful sync.
4.Each hearing instrument
should automatically start
streaming audio. Blue
LED slowly pulses when
audio streaming is active.
5.Have a speaker attach
SurfLink Remote
Microphone to their
clothing, within 8 inches
(20cm) of their mouth is
recommended for best
performance.
6.To stop streaming, turn
off SurfLink Remote
Microphone.
7
8
Controls Overview
2
3
4
1
6
5
SurfLink Remote Microphone
Controls Overview
1.MicroUSB Jack for Charging
Charging via Battery-Charging Cable.
2. Power On/Off Slider
•M
oving the slider towards the microUSB jack
powers on SurfLink Remote Microphone.
•M
oving the slider away from the microUSB
jack powers off SurfLink Remote Microphone.
Controls Overview
3.Syncing
Establishes the relationship between SurfLink
Remote Microphone and hearing instruments.
4. Built-In Microphones
Pick up sound and transmit to hearing
instruments.
5. LED Indicator
Identifies the current state of SurfLink
Remote Microphone.
6.Clip
Affixes SurfLink Remote Microphone
to clothing, lanyard, etc.
9
Operation
Operation
Low Battery and Charging
10
If SurfLink Remote Microphone is on and enters
a low battery condition, the LED slowly pulses
red and provides an audible indicator tone to a
hearing instrument. The indicator tone is distinctly
different from the low battery indicator for a hearing
instrument, so there is no confusion as to which is
experiencing a low battery condition. Once SurfLink
Remote Microphone enters a low battery condition,
the indicator tone will occur about every 5 minutes
until SurfLink Remote Microphone automatically shuts
down, or until a power source is applied.
When SurfLink Remote Microphone is attached to a
power source, charging automatically begins. While
SurfLink Remote Microphone is off, the LED turns
solid green during charging and turns off when fully
charged. While SurfLink Remote Microphone is on,
the LED prioritizes streaming by slowly pulsing blue,
but continues charging in the background.
TIP – Charging SurfLink Remote Microphone can take
longer while streaming audio. Charging will be faster
when the SurfLink Remote Microphone is off.
Typical Charging Method
To charge the battery,
attach the microUSB end
of the charging cable to the
microUSB jack on SurfLink
Remote Microphone.
Operation
Attach the USB end of
the charging cable to a
female USB jack, such as
found on a plugged-in wall
power adapter, car charger
adapter or computer.
11
Car Charger Adapter
The SurfLink Remote
Microphone can be charged
using a car charger adapter.
These adapters can be
obtained from your hearing
professional (ask for part
#52869-000).
Operation
Power On/Off Slider
Power On – Move the slider
toward the microUSB end to
turn on. The LED turns green
for 2 seconds to verify power
is on.
Power Off – To stop streaming
audio, move the slider away
from the microUSB end until
the brightly colored surface is
exposed. The LED turns red for
2 seconds to verify power is off.
12
Syncing to Hearing Instruments
Syncing establishes a relationship between your
hearing instruments and SurfLink Remote Microphone.
For hearing instruments to receive streamed audio
from SurfLink Remote Microphone, you must first
sync the hearing instruments with SurfLink Remote
Microphone. You only have to sync SurfLink Remote
Microphone with your hearing instruments once, as
they will automatically link when both are powered on
and they are within wireless operating range.
Operation
To put SurfLink Remote
Microphone into an
active syncing state,
press the “Sync” icon
on the Power On/Off
slider for 5 seconds
until the LED starts
rapidly blinking blue. To sync a hearing instrument
with SurfLink Remote Microphone, open your hearing
instrument battery door, insert a battery, and close
your hearing instrument battery door.
13
The SurfLink Remote Microphone remains in an active
syncing state for up to 20 seconds (concluded by red
LED blink), or until one hearing instrument is synced
with it (confirmed by a green LED blink).
Operation
After a successful hearing instrument syncing, SurfLink
Remote Microphone continues in an active syncing
state for another 20 seconds (concluded by red
LED blink), or until the second hearing instrument is
synced with it (confirmed by green LED blink).
After successful syncing, each hearing instrument
should automatically start streaming audio. If syncing
did not yield the desired result, then repeat the
process.
To cancel syncing mode, turn off and then turn on
SurfLink Remote Microphone.
The SurfLink Remote Microphone can be synced with
at most one left and one right hearing instrument at
a time. When hearing instruments are synced with
SurfLink Remote Microphone, any previously synced
hearing instruments will be automatically deleted.
14
Built-In Microphones
Depending on SurfLink Remote Microphone’s physical
orientation, it automatically adjusts the microphone
settings to either “Focus” (directional) or “Surround”
(omni-directional).
Operation
“Focus” – When SurfLink
Remote Microphone is
body worn, it automatically
prioritizes sound from above
while reducing sound levels
from other directions. This is
useful for listening to a single
speaker when background noise
is present.
“Surround” – When SurfLink
Remote Microphone is placed
horizontally (on its clip),
it receives sound from all
directions. This setting is useful
for listening to multiple nearby
speakers in quiet environments.
TIP – In noisy environments, move SurfLink Remote
Microphone as close as possible to sound source.
15
LED
The LED indicator provides helpful information about
SurfLink Remote Microphone:
LED BEHAVIOR
SURFLINK REMOTE
MICROPHONE STATE
•S
urfLink Remote Microphone is off
and is not attached to a power
source
Operation
Off
16
• If SurfLink Remote Microphone is
off and attached to a power source,
then battery is fully charged.
• If SurfLink Remote Microphone
appears on but is not operational,
then battery may need charging.
Solid green
• Battery is charging and SurfLink
Remote Microphone is off
Green for
2 seconds
• SurfLink Remote Microphone
successfully powers on
Slow pulsing red
• Low battery state and SurfLink
Remote Microphone is on
Red for 2 seconds
• SurfLink Remote Microphone
powers off
Rapid blinking red
• Possible error condition, refer to
Troubleshooting section
Slow pulsing blue
• SurfLink Remote Microphone is
streaming audio
Rapid blinking blue
• SurfLink Remote Microphone is in
active syncing state
How to Wear
The SurfLink Remote Microphone can be affixed to
clothing or worn on a lanyard. For better performance,
SurfLink Remote Microphone should be within 8 inches
(20cm) of the speaker’s mouth.
Clip – Gently press the clip
as shown. Slide clip opening
onto clothing and release
clip. Ensure SurfLink Remote
Microphone is securely affixed
to clothing.
1.Gently press the clip
as shown.
2.Insert lanyard loop into
clip opening and lift
loop toward top of clip.
Release clip. Ensure the
lanyard is securely attached to
SurfLink Remote Microphone.
1
Operation
Lanyard (optional) –
2
Lanyards can be obtained from your hearing
professional (ask for part #53262-000).
TIP – To achieve better signal-to-noise performance,
a hearing professional can adjust (mute or attenuate)
your hearing instrument microphones during SurfLink
Remote Microphone use.
17
Streaming Audio
Operation
After SurfLink Remote Microphone powers on,
it automatically begins streaming audio to synced
hearing instruments. The LED slowly pulses blue to
confirm that audio streaming is active and SurfLink
Remote Microphone’s battery is operational.
When SurfLink Remote Microphone is turned off,
it automatically stops streaming audio.
18
The user can adjust streamed audio volume level
via their hearing instruments. The SurfLink Remote
Microphone does not contain an integrated volume
control.
TIP – Try placing SurfLink Remote Microphone near
a television. To achieve a comfortable listening level,
adjust the SurfLink Remote Microphone distance
from the television speakers or modify the television
volume level.
Interoperability with Other Accessories
If you also use a SurfLink Mobile, then phone
call streaming will take priority over the SurfLink
Remote Microphone audio stream. When a SurfLink
Mobile phone call stream ends, SurfLink Remote
Microphone’s audio stream automatically returns to
a hearing instrument.
SurfLink Remote Microphone streamed audio is
equal in priority to SurfLink Media streamed audio
with preference being given to the first available
audio source.
Operation
If you use a SurfLink Remote or SurfLink Mobile, then
remote control commands will continue to be sent to
your hearing instruments.
19
Troubleshooting
SYMPTOM / ISSUE
POSSIBLE CAUSE
Hearing instrument may be on
the edge of wireless range.
One (or both) hearing
instruments unexpectedly
drop out of audio
streaming.
Battery level in hearing instrument can
no longer support audio streaming.
Large object, such as furniture or
a wall, may be degrading signal.
Outdated hearing instrument firmware.
Hearing instruments are not
within wireless range.
Troubleshooting
LED is slowly pulsing
blue, but no streamed
sounds are heard in the
hearing instruments.
Battery level in hearing instrument
cannot support audio streaming.
LED is rapidly blinking
red continuously.
Possible error condition.
SurfLink Remote Microphone
may be too far from speaker.
Difficult to hear speaker
in noisy environments.
20
Hearing instruments are not
properly synced with SurfLink
Remote Microphone.
SurfLink Remote Microphone
may not be positioned for optimal
streaming.
Signal-to-noise performance
not optimal for current hearing
instrument memory.
SurfLink Remote Microphone
POSSIBLE REMEDY
Move closer to SurfLink Remote Microphone.
Replace hearing instrument battery with new one.
For best performance, your hearing instruments should be
within line-of-sight.
Hearing professional can update hearing instruments with the
most recent firmware.
Move closer to SurfLink Remote Microphone.
Sync hearing instruments with SurfLink Remote Microphone.
Turn off SurfLink Remote Microphone, wait 15 seconds, and
turn on SurfLink Remote Microphone.
Move SurfLink Remote Microphone closer to speaker’s mouth.
Troubleshooting
Replace hearing instrument battery with new one.
Re-orient SurfLink Remote Microphone spatially by turning a
few degrees to right or left.
Change to memory optimized by your hearing professional for
use with SurfLink Remote Microphone.
21
Regulatory Notices
Required Information
Waste from electronic equipment must be
handled according to local regulations.
Instructions for Disposal of Old Electronics
Paradigm encourages, and your local community laws
may require, that your SurfLink Remote Microphone be
disposed of via your local electronics recycling/disposal
process.
The below instructions are provided for the benefit of
disposal/recycling personnel. Please include this manual
with your device when disposing of your SurfLink Remote
Microphone.
For Disposal/Recycling Personnel Only
This product contains a Lithium Ion Polymer battery.
To remove this battery from SurfLink Remote Microphone:
•Power off the SurfLink Remote Microphone.
•Insert small screwdriver into the side housing crevice
just above the clip spring and pry apart the housing
halves.
Regulatory
Notices
•Unplug the battery connector from the circuit board to
prevent accidental shorting.
22
•Pry the battery away from the back plate using a
wide flat blade.
Intended Use
The SurfLink Remote Microphone is an accessory to a
wireless air conduction hearing instrument. It is intended
to wirelessly transmit audio signals from the location of the
SurfLink Remote Microphone directly to an air conduction
hearing instrument.
The SurfLink Remote Microphone is classified as a Type B
applied part under the IEC 60601-1 medical instrument
standard.
SurfLink Remote Microphone is designed to comply
with the most stringent Standards of International
Electromagnetic Compatibility. However, it is still possible
that you may experience interference caused by power
line disturbances, airport metal detectors, electromagnetic
fields from other medical devices, radio signals and
electrostatic discharges.
SurfLink Remote Microphone is designed to be cleaned
with a damp cloth moistened with soapy water.
If you use other medical devices or wear implantable
medical devices such as defibrillators or pacemakers and
are concerned that your SurfLink Remote Microphone
might cause interference with your medical device, please
contact your physician or the manufacturer of your medical
device for information about the risk of disturbance.
SurfLink Remote Microphone should not be used during an
MRI procedure.
Regulatory
Notices
Use on Aircrafts
SurfLink Remote Microphone should not be used on
aircrafts unless specifically permitted by the flight
personnel.
23
International Use
SurfLink Remote Microphone is approved to operate
at radio frequencies that are specific to your country or
region and might not be approved for use outside your
country or region.
Be aware that operation during international travel may
cause interference with other electronic devices, or other
electronic devices may cause interference with your SurfLink
Remote Microphone.
The battery in your SurfLink Remote Microphone is not
replaceable. Do not attempt to replace the battery.
The SurfLink Remote Microphone is designed to the
following temperature ranges:
•Operating: -10 to +45 degrees C (14 to 113 degrees
F), humidity ≤ 95% non-condensing
•Battery Charging: 0 to +45 degrees C (32 to 113
degrees F), humidity ≤ 95% non-condensing
• Storage: -20 to +63 degrees C (-4 to 145 degrees F)
We are required by regulations to provide the following
warnings:
Regulatory
Notices
WARNING: Use of SurfLink Remote Microphone directly
next to other electronic equipment should be avoided
because it could result in improper performance. If such
use is necessary, note as to whether your hearing aids and
the other equipment are operating normally.
24
WARNING: Use of accessories, components or replacement
parts other than those provided by the manufacturer of
SurfLink Remote Microphone could result in increased
electromagnetic emissions and decreased electromagnetic
immunity and could result in degradation of performance.
WARNING: If Portable Radio Frequency communications
equipment is used closer than 30 cm (12 inches)
from SurfLink Remote Microphone, degradation of
the performance of SurfLink Remote Microphone
could result. If this occurs, move away from the
communications equipment.
Wireless Technical Description
The European version of the SurfLink Remote Microphone
operates in the 863-865 MHz band with a maximum
effective radiated power of 10 dBm. with transmission
modulation type of 342KFXD. The receiver section of the
radio has a bandwidth of 300 kHz.
The North American version of the SurfLink Remote
Microphone operates in the 902-928 MHz band with
a maximum effective radiated power of 20 dBm. with
transmission modulation type of 508KF1D. The receiver
section of the radio has a bandwidth of 300 kHz
SurfLink Remote Microphone has been tested to, and has
passed, the following emissions and immunity tests:
•IEC 60601-1-2 radiated immunity requirements for a
Group 1 Class B device as stated in CISPR 11.
•RF radiated immunity at a field level of 10 V/m
between 80 MHz and 2.7 GHz as well as higher field
levels from communications devices as stated in
Table 9 of IEC 60601-1-2.
•Immunity to ESD levels of +/- 8 kV conducted
discharge and +/- 15 kV air discharge.
Regulatory
Notices
•Immunity to power frequency magnetic fields at a
field level of 30 A/m.
25
FCC/IC Information
SurfLink Remote Microphone
FCC ID: EOA-CM
IC: 6903A-CM (Model 400)
FCC/IC Notice
This device complies with part 15 of the FCC rules and
with Industry Canada’s license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received, including
interference that may cause undesired operation of the
device.
NOTE: The manufacturer is not responsible for any radio
or TV interference caused by unauthorized modifications
to this equipment. Such modifications could void the user’s
authority to operate the equipment.
Regulatory
Notices
Note FCC/IC
Cet appareil est conforme à la partie 15 des règles de la
FCC et avec les normes RSS de licence d’Industrie Canada.
Le fonctionnement est soumis à deux conditions: (1) Cet
appareil ne doit pas causer d’interférences nuisibles et
(2) cet appareil doit accepter toute interference reçue,
y compris les interférences qui peuvent causer des
fonctionnements du dispositif.
26
NOTE: Le manufacturier n’est pas responsable de
l’interférence créée par la modification de cet équipement
lors de l’écoute du téléviseur ou de la radio. De telles
modifications pourraient entrainer la révocation de
l’autorité de l’utilisateur à opérer cet équipement.
The European version of the SurfLink Remote Microphone
operates in the 863-865 MHz band with a maximum
effective radiated power of 10 dBm.
Hereby, Paradigm declares that the SurfLink Remote
Microphone is in compliance with the essential
requirements and other relevant provisions of Directive
1999/5/EC. A copy of the Declaration of Conformity can be
obtained from the addresses below.
Paradigm, Inc.
6600 Washington Ave. South
Eden Prairie, MN 55344 USA
Paradigm, Inc. European Headquarters
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
Regulatory
Notices
27
The following symbols are used in this document:
This device produces and receives
radio frequency energy. Interference
may occur in the vicinity of equipment
marked with the following symbol.
Class II device
Dispose of properly
Regulatory
Notices
Consult operations manual
28
Notes
29
Notes
30
Notes
31
© 2017 Paradigm, Inc. All Rights Reserved.
85339-007 2/17 BKLT2925-00-EE-XX

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