How to install your desktop terminal

How to install your desktop terminal
Installation Guide
How to install your
Desktop Terminal
Need a hand? Call us on:
0345 761 6263 – UK
1800 242 636 – ROI
20044687 – GIB
Your Desktop Terminal
Installation Guide
To begin your installation you will need:
e
Your Merchant Number (also known as
Customer Number, Merchant ID or MID).
It is 8 digits long and you can find this on
any correspondence we’ve sent you.
e
Your terminal and power cable
e
Ethernet and/or telephone line cables
e
A spare plug socket
e A telephone or IP broadband connection
Example images
Set up your terminal
Before beginning your
installation you need to
set up your terminal.
We recommend you use
both connection methods
if available to you.
Or
IP-enabled terminal
Plug the Ethernet cable into
your router and plug the
other end into your base unit.
Standard telephone line.
Plug the telephone line into
the wall socket.
✔
✔
✔
Connect the other end of
either the Ethernet Cable
or Telephone Lead into the
connector as shown.
✔
Ethernet
Cable
and/or
Telephone
Line
Power Cable
The power supply should already be connected to the terminal base.
If not, connect and then plug the other end to your mains supply.
Confirm your connection method
The terminal will prompt you to select your
connection method:
Local Network is for Ethernet or IP broadband connections
PPP is a standard phone line connection.
If you choose Local Network…
If Local Network is selected the terminal
will prompt you to connect the Ethernet
cable and press ENTER
If you choose PPP…
If PPP is selected you will be prompted to
connect the telephone line and press ENTER
The terminal will prompt you to enter a prefix if required.
It will also ask if you have call waiting or 1571.
Select Connection Method
PPP
Local Network
And press ENTER
Select your connection method and
press the GREEN ENTER button
You will also be asked to select
your Region
Select Region
>
GBR
GIB
IRL
Select your Region and press ENTER
Terminal Installation
Key in your
Merchant Number
Enter your Merchant Number
Your Merchant Number (also known as Customer
Number, Merchant ID or MID). You can find this on
any correspondence we’ve sent you.
And press ENTER
Key in your Merchant Number and
press the GREEN ENTER button
Connecting…
Update your terminal
Your terminal will automatically begin the
installation and download all available updates.
This can take up to a couple of minutes.
Do not interrupt this process
SUPERVISOR CODE
Create your supervisor code
>
XXXX
Create a unique 4-digit code.
It’s important you remember this as you will need
it to complete certain functions e.g. refunds.
All done
Once you’ve successfully installed
your terminal it will dial out and print a
test receipt listing all the card types you
can accept. The screen will read:
Ready
Merchant Number
XXXXXXXX
Create a 4-digit code and press the
GREEN ENTER button to confirm.
You will then be asked to confirm
the code by entering it again.
Congratulations – you can now
start taking card payments!
To start a sale transaction, simply
enter the amount and follow the
instructions
For all other transactions, press the
MENU button
Important: make sure your terminal is connected and powered on at
all times so that any software and security updates can be received
by your terminal, keeping it fully compliant with payment regulations.
Getting in touch
If you have any queries or issues, our UK-based Helpdesk is there for
you 24/7 – every day of the year.
Just call us on:
0345 761 6263 – UK
1800 242 636 – ROI
20044687 – GIB
Stay supplied with tally rolls and accessories
Your terminal comes with a couple of tally rolls, so you can start
accepting transactions straight away. However, we’d recommend
you order some more as these may not last very long. You can order
new rolls and other terminal accessories, online or by phone, from:
www.worldpay.com/uk/order-accessories or call:
0800 289 666 – UK
00800 9899 2000 – ROI
20044687 – GIB
Monday to Friday 8.30am – 5.30pm
Worldpay (UK) Limited. Registered in England No. 07316500. Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AF.
Worldpay (UK) Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2009 (No. 530923) for
the provision of payment services and is authorised and regulated by the Financial Conduct Authority for consumer credit activities.
Worldpay, the logo and any associated brand names are all trademarks of the Worldpay group of companies.
worldpay.com
DESKTOP0616
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