Domain 1: Personal Computer System Components

Domain 1: Personal Computer System Components
Domain 1:
1.1
1.2
1.3
1.4
1.5
Domain 2:
2.1
2.2
2.3
Personal Computer System Components
Identifying Components of Motherboards
1.11 Types of System Boards
1.12 System Board Form Factors
1.13 System Board Components
Identifying Purposes and Characteristics of Processors
Identifying Purposes and Characteristics of Memory
1.31 Important Memory Terms
1.32 Types of Memory
1.33 Memory Packaging
Identifying Characteristics of Ports and Cables
1.41 Peripheral Port Connector Types
1.42 Common Peripheral Interfaces and Cables
Identifying Purposes and Characteristics of Cooling Systems
1.51 Fans
1.52 Memory Cooling
1.53 Hard Drive Cooling
1.54 Chipset Cooling
1.55 CPU Cooling
Storage Devices, Power Supplies, and Adapters
Identifying Purposes and Characteristics of Storage Devices
2.11 Hard Disk Drive Systems
2.12 Floppy Drives
2.13 Optical Storage Drives
2.14 Other Storage Media
Identifying Purposes and Characteristics of Power Supplies
2.21 Floppy Drive Power Connectors
2.22 AT System Connectors
2.23 Standard Peripheral Power Connector
2.24 Modern Power Connectors
2.25 AC Adapters as Power Supplies
Identifying Input Devices
2.31 Mouse
2.32 Keyboard
2.33 Barcode Reader
2.4
Domain 3:
3.1
3.2
Domain 4:
4.1
4.2
2.34 Multimedia Devices
2.35 Biometric Devices
2.36 Touchscreens
2.37 KVM Switch
Identifying Purposes and Characteristics of Adapter Cards
2.41 Video
2.42 Multimedia
2.43 I/O
2.44 Communications
Understanding Display Devices
Understanding Display Types and Settings
3.11 Video Display Types
3.12 Adjusting Display Settings
Understanding Video Standards and Technologies
3.21 Video Standards
3.22 Advanced Video Resolutions
3.23 LCD-Specific Concepts
3.24 Additional Video Technologies
Understanding Laptops and Portable Devices
Understanding Laptop Architecture
4.11 Laptops vs. Desktops
4.12 Laptop Case
4.13 Motherboards and Processors
4.14 Memory
4.15 Storage
4.16 Input Devices
4.17 Expansion Buses and Ports
4.18 Docking Stations
4.19 Power Systems
Laptop Power Management
4.21 Understanding Laptop Power Management
4.22 Managing Power in Windows
Domain 5:
5.1
5.2
Domain 6:
6.1
6.2
Domain 7:
7.1
7.2
Installing and Configuring Printers
Understanding Printer Types and Processes
5.11 Impact Printers
5.12 Bubble-Jet Printers
5.13 Laser Printers
5.14 Printer Interfaces and Supplies
Installing and Configuring Printers
5.21 Printer Installation Procedures
Operating System Features and Interfaces
Understanding Operating Systems
6.11 Operating System Terms and Concepts
6.12 Microsoft Windows
Using Operating Systems
6.201 The Windows Interface
6.202 What’s in a Window?
6.203 Control Panel
6.204 The Command Prompt
6.205 Administrative Tools
6.206 The Registry
6.207 Virtual Memory
6.208 Windows System Files
6.209 Disk Management
6.210 File Management
Installing and Configuring Operating Systems
File Systems and Directories
7.11 File Systems: FAT32 vs. NTFS
7.12 Files and Folders
Installing Operating Systems
7.21 Determining OS Installation Options
7.22 Determining the Installation Method
7.23 Preparing the Computer for Installation
7.24 Installing Windows 2000
7.3
7.4
7.5
7.6
7.7
7.8
Domain 8:
8.1
8.2
Domain 9:
9.1
7.25 Windows XP Installation
7.26 Windows Vista Installation
7.27 Postinstallation Routines
Upgrading Operating Systems
7.31 Upgrading to Windows Vista
7.32 Upgrading to Windows XP
7.33 Finalizing Your Upgrade
7.34 Migrating User Data
Performing a Repair Install
Common Installation Problems
Installing Device Drivers
7.61 Rights and Security Issues
7.62 Basic Procedure for Device Installation
7.63 Windows Version-Specific Installation Items
Optimizing Windows
7.71 Keeping the System Current
7.72 Power Management
Identifying Boot Sequences
Troubleshooting Theory and Preventive Maintenance
Understanding Troubleshooting Theory
8.11 Identifying the Problem
8.12 Establishing a Theory
8.13 Testing Solutions
8.14 Establishing a Plan of Action
8.15 Verifying Functionality
8.16 Documenting the Work
Understanding Preventive Maintenance
8.21 Managing the Physical Environment
8.22 Using the Right Repair Tools and Cleaning Materials
8.23 Running Updates
8.23 Using Disk Management Tools
8.24 Backing Up Data and Creating Restore Points
Troubleshooting Operating Systems, Hardware, Printers, and Laptops
Identifying Troubleshooting Resources
9.2
9.3
Domain 10:
10.1
10.2
10.3
Domain 11:
11.1
11.2
9.11 User/Installation Manuals
9.12 Internet/Web Resources
9.13 Training Materials
Understanding Operating System and Hardware Symptoms
9.21 Troubleshooting Common Operating System Problems
9.22 Troubleshooting Hardware Symptoms
9.23 Troubleshooting Printers
Troubleshooting Common Laptop Issues
9.31 Diagnosing Laptop Problems
9.32 Preventive Maintenance on Laptops
Understanding Networking
Understanding Networking Principles
10.11 Understanding Networking Fundamentals
10.12 Understanding Networking Protocols
Identifying Common Network Hardware
10.21 Network Interface Cards (NICs)
10.22 Cabling and Connectors
10.23 Networking Components
Comparing Network Types
10.31 Wired Networks
10.32 Wireless Networks
10.33 Virtual Private Networks (VPNs)
Understanding Network Security Fundamentals
Understanding Security
11.11 Authentication Technologies
11.12 Working with Hardware and Software Security
11.13 Understanding Wireless Security
11.14 Understanding Physical and Data Security
Security Solutions
11.21 BIOS Security
11.22 Malicious Software Protection
11.23 Data Access
11.24 Data Remnant Removal
11.25 Password Management
11.26 Locking Workstations
11.3
Domain 12:
12.1
12.2
12.3
Domain 13:
13.1
13.2
13.3
13.4
Identifying Security Problem Areas
Understanding Operational Procedures
Understanding Safety and Environmental Issues
12.11 Identifying Potential Safety Hazards
12.12 Identifying Environmental Concerns
12.13 Using Safety Documentation
12.14 Using Appropriate Repair Tools
12.15 Handling Accidents
Applying Proper Safety and Disposal Procedures
12.21 Preventing Electrostatic Discharge
12.22 Preventing Electromagnetic Interference
12.23 Working in a Safe Environment
12.24 Handling Equipment
12.25 Following Disposal Procedures
Demonstrating Communication Skills and Professionalism
12.31 Communicating with Customers
12.32 Using Appropriate Behavior
12.33 Putting It All in Perspective
Installing, Maintaining, and Troubleshooting Hardware
Installing, Configuring, and Maintaining PC Components
13.11 Working with Storage Devices
13.12 Working with Motherboards, CPUs, Memory, and Adapter Cards
13.13 Working with Power Supplies
13.14 Working with Cooling Systems
Identifying Tools and Diagnostics for PC Components
13.21 Gathering Tools
13.22 Recognizing and Isolating Issues
13.23 Applying Basic Troubleshooting Techniques
Removing, Installing, and Configuring Components
13.31 Selecting Components
Using Tools and Diagnostic Procedures for Personal Computer Components
13.41 Understanding Computer Resources
13.42 Determining Available Resources
13.43 Manually Specifying a Resource Assignment
Domain 14:
Installing, Configuring, and Troubleshooting Laptops
14.1
Disassembling and Reassembling Laptops
14.11 Using the Right Tools
14.12 Organization and Documentation
Replacing Laptop Components
14.21 Understanding LCDs
14.22 Replacing Hard Drives and Memory
14.23 Recognizing Internal Laptop Expansion Slots
14.24 Upgrading Wireless and Video Cards
14.25 Replacing Other Internal Components
14.26 Removing External Hardware
14.2
Domain 15:
15.1
15.2
Domain 16:
16.1
16.2
16.3
16.4
16.5
16.6
16.7
Resolving Printer Problems
Troubleshooting Printer Problems
15.11 Dot-Matrix Printer Problems
15.12 Bubble-Jet Printer Problems
15.13 Laser Printer Problems
Performing Preventive Maintenance
15.21 Performing Scheduled Maintenance
15.22 Using Cleaning Solutions
15.23 Ensuring a Suitable Environment
15.24 Using Recommended Supplies
15.25 Installing Printer Upgrades
Operating System Structures and Commands
Using Operating Systems
16.11 Using the Command Prompt
Understanding and Navigating Directory Structures
User File Locations
System File Locations
Font Files
Managing Temporary Files
Program Files
16.8
Domain 17:
17.1
17.2
17.3
17.4
17.5
17.6
Domain 18:
18.1
Offline Files
16.81 Windows Vista
16.82 Windows XP
16.83 Windows 2000
Operating System Utilities and Troubleshooting Issues
Performing Preventive Maintenance on Operating Systems
17.11 Using Recommended Hardware
17.12 Obtaining Current Drivers
17.13 Installing Windows Properly
17.14 Shutting Down Properly
17.15 Updating Windows
17.16 Creating Restore Points
Dealing with Boot Issues
17.21 Advanced Startup Options
17.22 Using the Repair Options (Windows Vista)
17.23 Using the Recovery Console (Windows 2000 and Windows XP)
17.24 Creating Boot Disks or an Emergency Repair Disk
17.25 Common Boot Errors and Solutions
Solving Windows File-Related Problems
17.31 System Files Not Found
17.32 Configuration File Issues
17.33 Swap File Issues
17.34 Troubleshooting Other Common Problems
17.35 Understanding Windows Reporting
Using Windows-Based Troubleshooting Utilities
17.41 Disk Management Tools
17.42 System Management Tools
Disk and Remote Management
17.51 Getting Disks Ready to Store Files and Programs
17.52 Remote Desktop Connection and Assistance
System Performance and Optimization
17.61 Common Operational Problems
Installing and Troubleshooting Networks
Installing and Configuring SOHO Networks
18.2
Domain 19:
19.1
19.2
19.3
19.4
19.5
19.6
18.11 Choosing Connection Types
18.12 Installing the Network
18.13 Understanding Firewall Basics
Troubleshooting Client-Side Connectivity Issues
18.21 Troubleshooting TCP/IP Settings
18.22 Using Client-Side Tools
18.23 Troubleshooting Proxies and Firewalls
System Security
Security Basics
Viruses and Malware
19.21 Symptoms of a Virus/Malware Infection
19.22 How Viruses Work
19.23 Types of Viruses
19.24 Virus Transmission in a Network
19.25 Antivirus Software
Recognizing Common Attacks
19.31 Back Door Attacks
19.32 Spoofing Attacks
19.33 Man-in-the-Middle Attacks
19.34 Replay Attacks
19.35 Password-Guessing Attacks
19.36 Denial-of-Service (DoS) and Distributed DoS (DDoS) Attacks
19.37 TCP Attacks
Recovering Operating Systems
19.41 Recovery Console
19.42 Recovery CD/DVD
19.43 Automated System Recovery
19.44 Emergency Repair Disk
19.45 Diagnostic Tools
Security and Troubleshooting
19.51 Hardening the OS
19.52 Updating Your Operating System
19.53 Working with Filesystems
19.54 General Rules for Security and Troubleshooting
Access Control
19.61 Working with Policies
19.62 Working with Disks and Directories
19.63
19.64
19.65
19.66
Auditing and Logging
BIOS Security
Encrypting File System
General Rules for the Exam on Access Control
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