USB 2 - Thinklogical

USB 2 - Thinklogical
®
thinklogical
®
Copyright Notice
Copyright © 2016. All rights reserved. Printed in the U.S.A.
Thinklogical, LLC®
100 Washington Street
Milford, Connecticut 06460 U.S.A.
Telephone: 1-203-647-8700
All trademarks and service marks are property of their respective owners.
Q-Series Chassis
& Modules
®
Subject: Q-4300, Q-2300, Q-1300 Chassis Product Manual (Q-Series Fiber Extension)
Revision: C, November, 2016
Website:
Facebook:
LinkedIn:
Google+:
YouTube:
Twitter:
www.thinklogical.com
www.facebook.com/ThinklogicalUSA
www.linkedin.com/company/thinklogical
http://plus.google.com/u/0/109273605590791763795/about
www.youtube.com/user/thinklogicalNA
@thinklogical
Q-Series Chassis, Rev. C
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Table of Contents
PREFACE...................................................................................................................................4
About Thinklogical....................................................................................................................4
Notes and Warning Symbols....................................................................................................5
Class 1 Laser Information ........................................................................................................5
1. INTRODUCTION ...................................................................................................................4
1.1. Product Overview .......................................................................................................4
1.2. Laser Information .......................................................................................................5
1.3. General System Features ..........................................................................................5
1.4. Mixing Q-Series and TLX Modules in a single Chassis ...........................................8
Air-Flow through TLX Modles ....................................................................................8
Q-Series ChassisTechnical Specifications......................................................................9
2. USING THE Q-4300 CHASSIS AND MODULES ................................................................10
2.1. Types of Connectors ................................................................................................10
2.2. Desktop or Rack Mount ...........................................................................................10
2.2.1. Mounting the Q-4300 Chassis............................................................................10
2.2.2. Mounting the Q-2300 Chassis............................................................................10
2.2.3. Mounting the Q-1300 Chassis............................................................................11
2.3. Cooling......................................................................................................................12
2.4. Hot Swappable Power Supplies ..............................................................................12
2.5. Front Panel and Display Buttons ............................................................................12
2.5.1. Navigating the Menus.........................................................................................13
2.5.2. Firmware Upgrades ............................................................................................14
3. REGULATORY & SAFETY COMPLIANCE .........................................................................14
3.1. Safety Requirements ................................................................................................14
Symbols Found on the Product...............................................................................14
Regulatory Compliance ...........................................................................................15
North America...........................................................................................................15
Australia & New Zealand ..........................................................................................15
European Union........................................................................................................15
Declaration of Conformity ....................................................................................15
3.2. Standards with Which Our Products Comply.........................................................16
3.3. Supplementary Information .....................................................................................16
Product Serial Number.............................................................................................17
Connection to the Product.......................................................................................17
4. HOW TO CONTACT US ......................................................................................................17
4.1. Customer Support ....................................................................................................17
Website .....................................................................................................................17
Email .........................................................................................................................18
Telephone ..................................................................................................................18
Fax .............................................................................................................................18
4.2. Product Support .......................................................................................................18
4.2.1. Warranty..............................................................................................................16
4.2.2. Return Authorization ..........................................................................................18
Our Address .............................................................................................................19
APPENDIX A: 19 Inch Chassis Under-Desk Mounting .........................................................20
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PREFACE
About Thinklogical
We, the Thinklogical team, are committed to understanding and
exceeding our customers’ requirements, the first time and every time.
Thinklogical, LLC is the leading manufacturer and provider of fiber optic and CATx KVM,
video, audio, and peripheral extension and switching solutions used in video-rich, big-data
computing environments.
Thinklogical offers the only fiber-optic KVM matrix switches in the world that are
accredited to the Common Criteria EAL4, TEMPEST SDIP 24 Level B, and NATO
NIAPC Evaluation Scheme: GREEN and the U.S. DoD DISA JITC UCR 2013 APL
information assurance standards. And Thinklogical Velocity products are the first
system with both KVM and video matrix switching capabilities to be placed on the
Unified Capabilities Approved Product List (UC APL) under the Video Distribution
System (VDS) category.
Governments, entertainment, scientific and industrial customers worldwide rely on
Thinklogical’s products and solutions for security, high performance, continuous operation
and ease of integration. Thinklogical products are designed and manufactured in the USA
and are certified to the ISO 9001-2008 standard.
Thinklogical is headquartered in Milford, Connecticut and is privately held by Riverside
Partners, LLC, Boston, MA (http://www.riversidepartners.com). For more information about
Thinklogical products and services, please visit www.thinklogical.com.
Follow Thinklogical on LinkedIn at http://www.linkedin.com/company/thinklogical and on
Facebook at http://www.facebook.com/ThinklogicalUSA
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Note and Warning Symbols
Throughout this manual you will notice certain symbols that bring your attention to important information.
These are Notes and Warnings. Examples are shown below.
Note: Important Notes appear in blue text preceded by a yellow exclamation point
symbol, as shown here.
A note is meant to call the reader’s attention to helpful information at a point in the text that is relevant to
the subject being discussed.
Warning! All Warnings appear in red text, followed by blue text, and preceded by a red
stop sign, as shown here.
A warning is meant to call the reader’s attention to critical information at a point in the text that is
relevant to the subject being discussed.
BEFORE STARTING ANY PROCEDURE, IT IS RECOMMENDED
THAT YOU READ THE INSTRUCTIONS THOROUGHLY!
Class 1 Laser Information
Q-Series Matrix Switches and Extenders, like all Thinklogical® products, are designed and identified as
Class 1 LASER products. This means the maximum permissible exposure (MPE) cannot be
exceeded when viewing the laser with the naked eye or with the aid of typical magnifying optics (e.g.
telescope or microscope).
CLASS 1 LASERS do not require any special
precautions under conditions of normal use.
Fiber-Optic
Cables
SFP
Modules
Class 1 Lasers
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1.
Introduction
POWER
POWER
enter
Q-4300
UPDATE
Quad Module Rack Mount Chassis
The Q-4300 Chassis
H: 1.72” (4.40cm) x D: 18.02” (45.8cm) x W: 17.45” (44.5cm), 50 Watts per unit
1.1. Product Overview
Each multiple-module Q-Series Chassis provides a framework for mounting, powering, upgrading and
interfacing with a variety of modules that perform the functions of a KVM and video distribution system.
Our most diverse chassis, the Q-4300, supports up to 4 modules and features redundant power
supplies. Along with the two-module Q-2300, each chassis features an LCD/button interface and
provides convenient upgrade ports for the chassis and modules. Fans mounted inside the chassis
provide cooling and all modules and power supplies are hot swappable. The Q-4300 and Q-2300
Chassis may be rack or desktop mounted. The stand-alone Q-1300 (one module) is a desktop model.
Installable modules include our DVI, RGB/DVI and SDI lines of extenders.
The Q-4300 can combine up to four modules, including both transmitters and receivers, for a
space-saving and cost effective solution to the challenges of the most demanding applications.
VQM Transmitter (TX) Modules, designed to fit all Q-Series Chassis, feature a video input and, in
many cases, a local video output which can be used for DDC modification and for displaying video
at the source. The TX also has fiber connectors used for transferring video and data to the
Receiver. Most models include audio, USB, Serial or network jacks. Status LEDS are provided for
system information.
VQM Receiver (RX) Modules, also designed to fit all Q-Series Chassis, feature 2 video outputs.
The RX also has fiber connectors used to receive video and data and to transfer data to the TX.
Most models include audio, USB, Serial or network jacks.
SDI Transmitter Modules feature dual 3G/HD/SD SDI video inputs and an RS422 Serial Port.
SDI Receiver Modules feature dual 3G/HD/SD SDI video outputs and an RS422 Serial Port.
1.3 General System Features







The Q-4300 provides a desktop or rack mount chassis for up to four modules.
The Q-2300 provides a desktop or rack mount chassis for up to two modules
The Q-1300 provides a desktop chassis for one module.
Single-Link DVI and Dual-Link DVI modules are available with audio and networking options.
SDI Modules that support two SD/HD signals or one 3G signal (as well as dual-link HD-SDI) are
also available.
Many modules provide a Dry Contact Alarm for power failure or over-temp notification.
All physical connections to Q-Series modules use industry-standard connectors.
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Q-4300 Chassis: (VQS-004300) Supports up to four DVI, RGB/DVI or SDI Q-Series modules.
Dual interface and current sharing power supplies. Desktop or 19" rack-mount.
Q-2300 Chassis: (VQS-002300) Supports up to two DVI, RGB/DVI or SDI Q-Series modules.
Desktop or 19" rack-mount.
Q-1300 Chassis: (VQS-001300) Supports one DVI, RGB/DVI or SDI Q-Series module.
Desktop only.
The Q-4300 Chassis includes the following features:
Desktop/Rack-mount unit can accommodate up to 4 modules in any combination of transmitter or
receiver. Features include:
 Hot swappable power supplies to minimize down time
 Current sharing power supplies
 Hot swappable modules
 Front LCD panel status monitoring and control
 Fully compatible with all of Thinklogical’s VXRouter line of products.
 Simple plug and play
The Q-2300 Chassis includes the following features:
Desktop/Rack-mount unit can accommodate up to 2 modules in any combination of transmitter or
receiver. Features include:
 Hot swappable modules
 Front LCD panel status monitoring and control
 Fully compatible with all of Thinklogical’s VXRouter line of products.
 Simple plug and play
The Q-1300 Chassis includes the following features:
Desktop unit can accommodate any one Q-Series transmitter or receiver module. Features
include:
 Hot swappable module
 Fully compatible with all of Thinklogical’s VXRouter line of products.
 Simple plug and play
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1.4. Mixing Q-Series Modules and TLX Modules in a single Chassis
Besides Q-Series products, Thinklogical also carries the TLX line of 10G extension products in a
modular form. Non-Q-Series modules, such as TLX, are compatible with the Q-4300, Q-2300 and Q1300 chassis as well as their own CHS-4, CHS-2 and CHS-1 chassis. However, because VQM
modules generate less heat than TLX modules, they were not deigned to allow air-flow through their
enclosures as in TLX modules.
Air-Flow through VQM Modules
To avoid over-heating of TLX modules when mixed with non-TLX modules, the simple solution is
to always install all non-TLX modules on the left side of the chassis (as looking from the back
where the modules are loaded) and install all TLX modules on the right side, next to the cooling-air
intake fans (The side next to the power cord receptacles). This will allow proper air-flow over the warmer
TLX modules and will prevent over-heating. This is true for both the Q-4300 and Q-2300 Chassis and for
both the CHS-4 and CHS-2 Chassis.
Warning! To avoid over-heating of TLX modules, always install all non-TLX
modules on the left side of the chassis (as looking from the back where the
modules are loaded) and install all TLX modules on the right side, next to the
cooling-air intake fans (The side next to the power cord receptacles) .
Note: Non-TLX modules, such as Thinklogical’s Q-Series (VQM), were not deigned to
allow air-flow through their enclosures as in TLX modules.
To avoid over-heating, always install all non-TLX modules on the left side of the chassis and install all
TLX modules on the right
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Q-Series Chassis Technical Specifications
Q-4300:
Rack Size: EIA 19"
Height: 1.72” (4.37 cm) 1U
Depth: 18.02" (45.77 cm)
Width: 17.49" (44.42 cm)
(Tolerance: ± .0394" (.100cm)
Dimensions
Q-2300:
Height: 1.72” (4.37 cm) 1U
Depth: 10.66" (27.08 cm)
Width: 10.74" (27.28 cm)
(Tolerance: ± .0394" (.100cm)
Q-1300:
Height: 1.72” (4.37 cm) 1U
Depth: 10.66" (27.08 cm)
Width: 4.31" (10.95 cm)
(Tolerance: ± .0394" (.100cm)
Q-4300:
15 lbs (6.8 kg) per unit
Shipping Weight: 30 lbs (13.6 kg)
Weight
Q-2300:
4 lbs (1.8 kg) per unit
Shipping Weight: 18 lbs (8.16 kg)
Q-1300:
1 lb (.454 kg) per unit
Shipping Weight: 10 lbs (4.54 kg)
Q-4300: 50 watts
Supply Voltage: 100-240 VAC, 47-63 Hz,
Universal AC Power Supplies
Power Consumption
Q-2300: 30 watts
Supply Voltage: 100-240 VAC, 47-63 Hz,
Universal AC Power Supplies
Q-1300: 15 watts
Supply Voltage: 100-240 VAC, 47-63 Hz,
Universal AC Power Supplies
Operating Temperature
Optical Distance
Operating Temp & Humidity
Compliance
Warranty
Q-Series Chassis, Rev. C
0°-50°C; (32°-122°F)
Up to 65 meters with Type OM1
Up to 350 meters with Type OM2
Up to 650 meters with Type OM3
Up to 1000 meters with Type OM4
0° to 50°C (32° to 122 °F), 5% to 95% RH, non-condensing
Approvals for US, Canada, and European Union
12 months from date of purchase. Extended warranties available.
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2 Using the Q-Series Chassis and Modules
2.1 Types of Connections
All physical connections to our Q-Series products use industry-standard connectors. Non-supplied
cables that may be needed are commercially available. All interface connections are found on the
modules, located in the rear of the Q-4300 and Q-2300 chassis and on the front of the Q-1300 Chassis.
Typical copper cable types used in Q-Series applications:



DVI-D, Single- and Dual-Link Video
USB A-B
RJ45M to RJ45M CAT5
2.2
• 3.5mm Audio
• BNC, M to M, 50Ω
• RS-232/422 Serial
Desktop or Rack Mount
2.2.1. Mounting the Q-4300 Chassis
You may choose to place your Q-4300 Chassis on or under a shelf or desktop (rubber feet included,
under-desk mounting brackets, Kit ENCA000797, available), or rack mount it using the supplied EIA 19”
mounting brackets. In any mounting configuration, the front panel should be visible and unobstructed so
that the navigation buttons and LCD display are accessible. All connections are made to the modules on
the rear of the chassis. The Q-4300 chassis does not need to be opened or accessed. The sturdy metal
case allows units to be stacked as needed (maximum of four units per stack, with a minimum of two
inches of clearance between stacks for adequate ventilation). See Appendix A (page 20) for underdesk mounting.
RACK-MOUNT OR DESK-TOP
OPTIONS: All Thinklogical® KVM
extenders can be mounted in a
standard EIA 19" rack or on a shelf or
desk-top.
8 Mounting bracket
screws
Velocitykvm-28
DVI TWO DISPLAY
Fiber Optic Transmitter
Each mounting bracket is secured
by four screws and can be safely
removed from the transmitter or
receiver unit for desk-top mounting
after power has been removed from
the unit.
2 Mounting bracket screws
in four places.
All screws should be reinstalled after
the brackets have been removed.
Q-4300 Rack-Mounting Bracket Removal
2.2.2. Mounting the Q-2300 Chassis
You may choose to place your Q-2300 Chassis on or under a shelf or desktop (rubber feet and
mounting brackets included). Standard 19” rack-mount brackets (VED-000001) are available upon
request. In any mounting configuration, the front panel should be visible and unobstructed so that the
navigation buttons and LCD display are accessible. All connections are made to the rear of the chassis.
The Q-2300 chassis does not need to be opened or accessed. The sturdy metal case allows units to be
stacked as needed (maximum of four units per stack, with a minimum of two inches of clearance
between stacks for adequate ventilation).
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®
enter
UPDATE
Removable mounting
brackets installed for
under-desk mounting.
Q-2300
Dual Module Stand Alone Chassis
Removable mounting
brackets installed for
fixed desktop mounting.
®
enter
UPDATE
Q-2300
Dual Module Stand Alone Chassis
Q-2300 Mounting Options
2.2.3. Mounting the Q-1300 Chassis
You may choose to place your Q-1300 Chassis on or under a shelf or desktop (rubber feet and
mounting brackets, ENC-001394, are included). In any mounting configuration, the module’s connector
panel should be visible and unobstructed so that the receptacles are accessible. All connections are
made to the module on the front of the chassis. The Q-1300 chassis does not need to be opened or
accessed. The sturdy metal case allows units to be stacked as needed (maximum of four units per
stack, with a minimum of two inches of clearance between stacks for adequate ventilation).
The removable mounting brackets can
be installed for fixed desktop mounting
or under-desk mounting simply by
removing two screws per bracket.
Supplied Q-1300 Mounting Brackets
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K2
K1
1
1
MIC IN
K2
2
2
UPDATE
UPDATE
LINE OUT
LINE OUT
USB HID
K2
K1
K1
MIC IN
USB HID
VQM-HA0002-LCRX
1
1
MIC IN
K2
K1
MIC IN
2
2
Removable mounting
brackets installed for
under-desk mounting.
Removable mounting
brackets installed for
fixed desktop mounting.
UPDATE
UPDATE
LINE OUT
LINE OUT
USB HID
USB HID
VQM-HA0002-LCRX
Q-1300 Mounting Bracket Configurations
2.3 Cooling
The Q-4300 Extender System uses four DC fans to move air horizontally through the enclosure.*
The Q-2300 Extender System uses two DC fans to move air horizontally through the enclosure.*
The Q-1300 Extender System uses passive ventilation through chassis vent holes.
Note: Be sure to leave adequate ventilation space on both sides of the units
(2”minimum), especially if the units are being stacked
2.4 Hot Swappable Power Supplies
Each Q-4300 Chassis is equipped with dual hot-swappable, current-sharing power supply
modules. Each supply has an ON/OFF rocker power switch located on the chassis front panel. When
the power supply is ON, the LED on the front of the power supply will be lit.
If a power module ever fails, the replacement can be swapped with no interruption in unit
functionality. To hot swap a power supply, simply unscrew the affected module and replace it with a
new power supply module which can be ordered from Thinklogical (part number VTM-000001).
2.5 Front Panel Display and Navigation Buttons
Note: On the Q-4300 and Q-2300 Chassis front panel display is a removable decal
that identifies the installed modules as configured for your specific application.
The Q-4300 and Q-2300 front-panel LCD display should be visible and accessible for system setup. The
front panel buttons are used to gather status, configure special video settings and to review existing
configurations.
Power ON/OFF
Update Port
LCD
LCD Navigation
Q-4300 Chassis Front Panel
*See Mixing Q-Series Modules and TLX Modules in a single Chassis on page 8.
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2.5.1. Navigating the Menus
Main Root Menus: Once the system is powered up, the initial chassis display is shown as follows:
Thinklogical
Q4300 RACK CTRL VXX.XX
VXX.XX
Our company name is listed on the first line of the display.
(VXX.XX) of the unit is displayed on the second line.
The model and software version
Note: In the front panel menus, the word CARD is used in place of MODULE, but
refers to the same devices described elsewhere throughout this document.
By pressing the down arrow
you will enter the main menu. There is a separate root menu for each
of the four cards (modules). The main root menu items are displayed with an *. They are as follows:
*System
*CARD 1
Once a *root menu item is displayed, you can then use the left arrow
settings or make allowable changes.
or right arrow
to review
The Q-4300 menu functionality is as follows:
The Chassis will display menus for up to 4 cards, plus the System menu. The examples below are for
CARD 1 and the System Menu:
*Card 1
Card1 Tx/Rx
Tx/Rx=
Card1 Desc.
Desc=
Card1 Type
Type=
Card1 Rev
Rev=
Card1 Sw Rev
Rev=
Card1 Serial Number
S/N=
Card1 Temp in C
Card1 SFP
Left
Card1 SFP
Right
Card1 SFP LOS
#21
Status=
Card1 SFP Des OK #21
Status=
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Card1 Input
Card1 DDC PROM Emula.
Card1 Load Default DDC
Card1 Load 1080p DDC
Card1 Acquire DDC
Card1 Force DDC
*System
Rack Serial Number
Allow FPGA Update
Ctrl Temp in C
Fan Status F4 F3 F2 F1
Card Pres. C4 C3 C2 C1
Alarm Stat. FsC4C3C2C1Mn
Pwr Supp Pres. P1 P2
Port 1/2=
Mode=
Yes/No=
Yes/No=
Yes/No=
Mode=
S/N=
Yes/No=
Alrm Act=
2.5.2. Firmware Upgrades
FPGA and Firmware Upgrade Applications are available through Thinklogical’s® Technical
Assistance Department. Please call us at 1-203-647-8700 and we’ll be happy to provide you with
all the assistance you’ll need to keep your system up and running at its optimum performance
level.
Firmware Upgrade: Connect a USB A-B Cable from the CPU to the UPDATE Port
3. Regulatory & Safety Compliance
3.1. Safety Requirements
Symbols found on the product
Markings and labels on the product follow industry-standard conventions. Regulatory markings found on
the products comply with domestic and many international requirements.
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Regulatory Compliance
Thinklogical’s Q-Series products are designed and made in the U.S.A. Q-Series products have been
tested by a certified testing laboratory and found to be compliant with the following standards (both
domestic USA and many international locations):
North America
Safety
ANSI/UL60950-1: 1st Edition (2003)
CAN/CSA C22.2 No. 60950-1-03
LASER Safety
CDRH 21CFR 1040.10
Class 1 LASER Product
Electromagnetic Interference
FCC CFR47, Part 15, Class A
Industry Canada ICES-003 Issue 2, Revision 1
Australia & New Zealand
This is a Class A product. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures.
European Union
Declaration of Conformity
Manufacturer’s Name & Address:
Thinklogical, LLC®
100 Washington Street
Milford, Connecticut 06460 USA
Telephone: 1-203-647-8700
These products comply with the requirements of the Low Voltage Directive 72/23/EEC and the EMC
Directive 89/336/EEC.
3.2. Standards with Which Our Products Comply
Safety
CENELEC EN 60950-1, 1st Edition (2001)
LASER Safety
IEC60825:2001 Parts 1 and 2
Class 1 LASER Product
Electromagnetic Emissions
EN55022: 1994 (IEC/CSPIR22: 1993)
EN61000-3-2/A14: 2000
EN61000-3-3: 1994
Electromagnetic Immunity
EN55024: 1998 Information Technology Equipment-Immunity Characteristics
EN61000-4-2: 1995 Electro-Static Discharge Test
EN61000-4-3: 1996 Radiated Immunity Field Test
EN61000-4-4: 1995 Electrical Fast Transient Test
EN61000-4-5: 1995 Power Supply Surge Test
EN61000-4-6: 1996 Conducted Immunity Test
EN61000-4-8: 1993 Magnetic Field Test
EN61000-4-11: 1994 Voltage Dips & Interrupts Test
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3.3. Supplementary Information
The following statements may be appropriate for certain geographical regions and might not
apply to your location.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigencies du Règlement sur le matérial
brouilleur du Canada.
Warning! This is a Class A product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take corrective measures.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment.
This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications in which case the user may be
required to take adequate corrective measures at their own expense.
Note: This Class A digital apparatus complies with Canadian ICES-003 and has been
verified as being compliant within the Class A limits of the FCC Radio Frequency Device
Rules (FCC Title 47, Part 15, Subpart B CLASS A), measured to CISPR 22: 1993 limits and
methods of measurement of Radio Disturbance Characteristics of Information Technology
Equipment.
Note: The user may notice degraded audio performance in the presence of
electromagnetic fields.
Note: If using a keyboard that is noise susceptible, a ferrite ring on the keyboard cable
may be needed to comply with Immunity Requirements
3.3.1. Product Serial Number
Thinklogical products have a unique serial number, which includes a date-code, printed on an adhesive
label that is affixed to the unit. The format for the date-code is 2 digits for the month, dash, 2 digits for the
year, plus at least four digits for a unique unit number. 05-160127 for example, indicates the unit was
built in the 5th month of 2016, and is unit number 127.
3.3.2. Connection to the Product
Connections and installation hardware for our products use industry-standard devices and methods. All
wiring connections to the customer equipment are designed to minimize proprietary or customized
connectors and cabling. Power connections are made with regionally appropriate power cords and
approved methods.
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4. How to Contact Us
4.1. Customer Support
Thinklogical® is an engineering company and we will always do our best to ensure that you
receive any assistance you need directly from our most knowledgeable engineers.
We believe that the first line of support comes from the design
engineers that developed each particular product.
Therefore, your questions or issues will be handled promptly by our in-house engineers who are most
familiar with your products. We won’t be satisfied until you are satisfied.
Thank you for choosing Thinklogical products for your application.
We appreciate your business and are dedicated to helping you successfully use our products.
thinklogical
®
is always here to help you.
To contact us, please use the following telephone numbers and internet-based methods:
Website
Check out our website for current product offerings, support information and general information about
all of the products we offer.
Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need.
Internet: www.thinklogical.com
Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have
the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.
Email
Thinklogical® is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will
always do our best to respond to your email inquiries promptly. Please use one of the following email
addresses:
info@thinklogical.com – Information on Thinklogical® and our products.
sales@thinklogical.com – Sales Department - orders, questions or issues.
support@thinklogical.com – Product support, technical issues or questions, product
repairs and request for Return Authorization.
Telephone
Thinklogical Operator
Product & Customer Support:
US Commercial & Canada Sales:
US Federal Government Sales:
Toll Free in the Continental US:
International Sales (Europe, Middle East, Africa):
International Sales (Asia Pacific, Central & Latin America):
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17
1-203-647-8700
1-203-647-8798
1-203-647-8715
1-203-647-8716
1-800-291-3211
1-203-647-8704
1-203-647-8734
November, 2016
®
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from
8:30am to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone
number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at
your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours
and holidays. You can leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
4.2. Product Support
Thinklogical’s® support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical® products. 1-203-647-8798.
Warranty
Thinklogical, LLC® warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery. Thinklogical, LLC® and its suppliers disclaim any and all other
warranties.
Note: Thinklogical, LLC® products carry a one year warranty, with longer term available at
time of purchase on most products. Please refer to your product invoice for your products
Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC® authorized dealer where you purchased
the device, or if you purchased directly, call Thinklogical, LLC at 1-800-291-3211 (USA).
Note: Thinklogical Inc. products carry a one year warranty, with longer term available at
time of purchase on most products. Please refer to your product invoice for your products
Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical authorized dealer where you purchased the
device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
Return Authorization
In the event you must return a product to Thinklogical® directly, please contact our Customer Support
at 1-800-291-3211 or 1-203-647-8700.
If you need to return your Thinklogical® product to us for any reason, please get a
Return Merchandise Authorization Number (RMA#)
from Thinklogical’s Product Support Department (1-203-647-8798) before sending the unit in.
Q-Series Chassis, Rev. C
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November, 2016
®
Customer Support will ask you to describe the problem and will issue you a Return Merchandise
Authorization number (RMA#). Pack the device in its original box, if possible, and return it with the
RMA# printed on the outside of the box.
Note: DO NOT return products to Thinklogical® without Return Merchandise Authorization.
Our Addresses
If you have any product issues or questions or need technical assistance with your Thinklogical® system,
please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need to write us
or return a product, please use the following address:
Return address for products with Return Merchandise Authorization:
Thinklogical, LLC®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA
PHONE: 1-203-647-8700
Website:
Facebook:
LinkedIn:
Google+:
YouTube:
Twitter:
www.thinklogical.com
www.facebook.com/ThinklogicalUSA
www.linkedin.com/company/thinklogical
http://plus.google.com/u/0/109273605590791763795/about
www.youtube.com/user/thinklogicalNA
@thinklogical
Q-Series Chassis, Rev. C
19
November, 2016
®
Appendix A: 19 Inch Chassis Under-Desk Mounting
Q-Series Chassis, Rev. C
20
November, 2016
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