AXIS C1004-E Network Cabinet Speaker

AXIS C1004-E Network Cabinet Speaker
AXIS C1004-E Network Cabinet Speaker
User Manual
About this Document
This manual is intended for administrators and users of AXIS C1004-E
Network Cabinet Speaker, and is applicable to firmware 1.30 and later.
It includes instructions for using and managing the product on your
network. Previous experience of networking will be of use when using
this product. Some knowledge of UNIX or Linux-based systems may
also be useful when developing shell scripts and applications. Later
versions of this document will be posted at www.axis.com. See also the
product’s online help, available through the web-based interface.
Legal considerations
Audio surveillance can be regulated by laws that vary from country to
country. Check the laws in your local region before using this product
for surveillance purposes.
Liability
Every care has been taken in the preparation of this document. Please
inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical errors and reserves the right to make changes to the
product and manuals without prior notice. Axis Communications AB
makes no warranty of any kind with regard to the material contained
within this document, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing, performance
or use of this material. This product is only to be used for its intended
purpose.
Intellectual property rights
Axis AB has intellectual property rights relating to technology embodied
in the product described in this document. In particular, and without
limitation, these intellectual property rights may include one or more
of the patents listed at www.axis.com/patent.htm and one or more
additional patents or pending patent applications in the US and other
countries.
Equipment modifications
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains
no user-serviceable components. Unauthorized equipment changes or
modifications will invalidate all applicable regulatory certifications
and approvals.
Trademark acknowledgments
AXIS COMMUNICATIONS, AXIS and VAPIX are registered trademarks or
trademark applications of Axis AB in various jurisdictions. All other
company names and products are trademarks or registered trademarks
of their respective companies.
Regulatory information
Europe
This product complies with the applicable CE marking directives
and harmonized standards:
• Electromagnetic Compatibility (EMC) Directive 2014/30/EU. See
Electromagnetic compatibility (EMC) on page 2 .
• Low Voltage (LVD) Directive 2014/35/EU. See Safety on page 2 .
• Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.
See Disposal and recycling on page 2 .
A copy of the original declaration of conformity may be obtained from
Axis Communications AB. See Contact information on page 3 .
Electromagnetic compatibility (EMC)
This equipment has been designed and tested to fulfill applicable
standards for:
• Radio frequency emission when installed according to the
instructions and used in its intended environment.
• Immunity to electrical and electromagnetic phenomena when
installed according to the instructions and used in its intended
environment.
USA
This equipment has been tested using a shielded network cable (STP)
and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his
own expense.The product shall be connected using a shielded network
cable (STP) that is properly grounded.
Canada
This digital apparatus complies with CAN ICES-3 (Class A). The product
shall be connected using a shielded network cable (STP) that is
properly grounded. Cet appareil numérique est conforme à la norme
NMB ICES-3 (classe A). Le produit doit être connecté à l'aide d'un câble
réseau blindé (STP) qui est correctement mis à la terre.
Europe
This digital equipment fulfills the requirements for RF emission
according to the Class A limit of EN 55032. The product shall be
connected using a shielded network cable (STP) that is properly
grounded. Notice! This is a Class A product. In a domestic environment
this product may cause RF interference, in which case the user may be
required to take adequate measures.
This product fulfills the requirements for immunity according
to EN 61000-6-1 residential, commercial and light-industrial
environments.
This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
This product fulfills the requirements for immunity according to
EN 55024 office and commercial environments.
Australia/New Zealand
This digital equipment fulfills the requirements for RF emission
according to the Class A limit of AS/NZS CISPR 32. The product shall
be connected using a shielded network cable (STP) that is properly
grounded. Notice! This is a Class A product. In a domestic environment
this product may cause RF interference, in which case the user may be
required to take adequate measures.
Japan
この装置は、クラスA 情報技術装置です。この装置を家庭環
境で使⽤すると電波妨害 を引き起こすことがあります。この
場合には使⽤者が適切な対策を講ずるよう要求され ることが
あります。 本製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地してください。
Korea
이 기기는 업무용 환경에서 사용할 목적으로 적합성평가를
받은 기기로서 가정용 환경에서 사용하는 경우 전파간섭의
우려가 있습니다. 적절히 접지된 STP (shielded twisted pair)
케이블을 사용하여 제품을 연결 하십시오.
Safety
This product complies with IEC/EN/UL 60950-1 and
IEC/EN/UL 60950-22, Safety of Information Technology
Equipment. The product shall be grounded either through a shielded
network cable (STP) or other appropriate method.
Disposal and recycling
When this product has reached the end of its useful life, dispose of
it according to local laws and regulations. For information about
your nearest designated collection point, contact your local authority
responsible for waste disposal. In accordance with local legislation,
penalties may be applicable for incorrect disposal of this waste.
Europe
This symbol means that the product shall not be disposed of
together with household or commercial waste. Directive 2012/19/EU
on waste electrical and electronic equipment (WEEE) is applicable in
the European Union member states. To prevent potential harm to
human health and the environment, the product must be disposed
of in an approved and environmentally safe recycling process. For
information about your nearest designated collection point, contact
your local authority responsible for waste disposal. Businesses should
contact the product supplier for information about how to dispose
of this product correctly.
This product complies with the requirements of Directive 2011/65/EU on
the restriction of the use of certain hazardous substances in electrical
and electronic equipment (RoHS).
China
This product complies with the requirements of SJ/T 11364-2014,
Marking for the restriction of hazardous substances in electrical and
electronic products.
有毒有害物质或元素
部
件
名
称
电
气
实
装
部
分
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价
铬
(Cr(VI)
)
多溴
联苯
(PBB)
多溴
二苯
醚
(PBDE)
X
0
0
0
0
0
0: 表示该有毒有害物质在该部件所有均质材料中的含量均在
GB/T 26572标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含
量超出GB/T 26572标准规定的限量要求。
Contact information
Axis Communications AB
Emdalavägen 14
223 69 Lund
Sweden
Tel: +46 46 272 18 00
Fax: +46 46 13 61 30
www.axis.com
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot be answered immediately, your
reseller will forward your queries through the appropriate channels to
ensure a rapid response. If you are connected to the Internet, you can:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search
by product, category, or phrase
• report problems to Axis support staff by logging in to your private
support area
• chat with Axis support staff
• visit Axis Support at www.axis.com/support
Learn more!
Visit Axis learning center www.axis.com/academy/ for useful trainings,
webinars, tutorials and guides.
AXIS C1004-E Network Cabinet Speaker
Safety information
Safety information
Hazard levels
DANGER
Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
WARNING
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
TICE
NO
Indicates a situation which, if not avoided, could result in damage to property.
Other message levels
Important
Indicates significant information which is essential for the product to function correctly.
Note
Indicates useful information which helps in getting the most out of the product.
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AXIS C1004-E Network Cabinet Speaker
Table of Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hazard levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other message levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to access the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to access the product from a browser . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to access the product from the Internet . . . . . . . . . . . . . . . . . . . . . . . . .
How to set the root password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to set up the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to perform a basic setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VoIP Overview Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure the SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Account Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About application licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to upload and start an application . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Audio Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to set up action rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to add recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to create schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to set up recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About system options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to reset to factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to check the current firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Symptoms, possible causes and remedial actions . . . . . . . . . . . . . . . . . . . . . .
Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
4
4
4
6
6
7
8
8
8
8
9
9
10
10
11
12
14
14
14
16
20
20
20
20
21
22
22
23
24
24
26
27
27
28
29
33
33
34
34
35
36
36
36
36
38
AXIS C1004-E Network Cabinet Speaker
Product overview
Product overview
1
2
3
4
5
6
7
8
9
Bracket
Logotype (rotatable)
Hatch
Status LED indicator
Network connector
Protective earth terminal
Microphone disable switch
SD memory card slot
Control button
Connectors and Buttons
Protective Earth Terminal
DANGER
Risk of electric shock. The product shall be grounded using a grounding wire. Make sure both ends of the grounding wire
are in contact with their respective grounding surfaces.
Make sure the grounding wire is as short as possible to make the current path as short as possible.
Network connector
NOTICE
TICE
NO
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall
be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s
instructions. For information about regulatory requirements, see the Installation Guide available at www.axis.com
6
AXIS C1004-E Network Cabinet Speaker
Product overview
Control button
For location of the control button, see Product overview on page 6 .
The control button is used for:
•
Sending out a test tone that calibrates the Auto Speaker Test. Press and release the control button.
•
Resetting the product to factory default settings. See page 35.
•
Connecting to an AXIS Video Hosting System service. See page 30. To connect, press and hold the button for about 3
seconds until the Status LED flashes green.
•
Connecting to AXIS Internet Dynamic DNS Service. See page 30. To connect, press and hold the button for about 3 seconds.
Microphone Disable Switch
For location of the microphone disable switch, see Product overview.
The microphone disable switch is used to mechanically turn the microphone ON or OFF. The factory default setting for this switch
is ON.
LED Indicators
Status LED
Indication
Unlit
Unlit for normal operation.
Green
Steady green for normal operation.
Amber
Steady during startup and when restoring settings.
Red
Slow flash for failed upgrade.
7
AXIS C1004-E Network Cabinet Speaker
How to access the product
How to access the product
To install the Axis product, see the Installation Guide supplied with the product.
How to access the product from a browser
1. Start a web browser.
2. Enter the IP address or host name of the Axis product in the browser’s address field.
To access the product from a Mac computer (OS X), go to Safari, click on Bonjour and select the product from the
drop-down list.
Note
To show Bonjour as a browser bookmark, go to Safari > Preferences.
3. Enter your username and password. If this is the first time the product is accessed, the root password must first be
configured.
How to access the product from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will
attempt to automatically configure the router to allow access to the product. This is enabled from .
For more information, see NAT traversal (port mapping) for IPv4 on page 31.
For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/support
See also AXIS Internet Dynamic DNS Service at www.axiscam.net
How to set the root password
To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root
Password dialog, which opens when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 27.
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be
reset to the factory default settings. See How to reset to factory default settings on page 35.
To set the password via a standard HTTP connection, enter it directly in the dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Use HTTPS.
A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the
password can now be set securely.
2. Enter a password and then re-enter it to confirm the spelling.
3. Click OK. The password has now been configured.
8
AXIS C1004-E Network Cabinet Speaker
How to set up the product
How to set up the product
The Axis product can be configured by users with administrator rights. Go to Setup > Basic Setup > 1 Users to administer users.
•
Administrators have unrestricted access to all settings.
See also the online help
.
How to perform a basic setup
Basic Setup provides shortcuts to the settings that should be made before using the Axis product:
1. Users. See page 27.
2. TCP/IP. See page 29.
3. Date & Time. See page 28.
4. VoIP Settings. See page 14.
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AXIS C1004-E Network Cabinet Speaker
Audio
Audio
The audio settings can be used to adjust audio quality. You can configure the following:
•
Audio overview. See page 10.
•
Audio settings. See page 11 .
•
Audio clips. See Audio Clips.
Audio Overview
Connect several speakers into a zone, and manage music playlists, streams, announcements, scheduling and volume settings
from a single speaker.
Log in to the speaker that you want to set as the leader in the zone, and connect all the other speakers as followers.
About announcements
In the schedule it is possible to overlap your playlist with pre-recorded announcements. It is also possible to do live announcements
when playing a playlist, seeVoice over IP (VoIP).
In both cases the music will mute during the announcement.
About standalone mode
These settings are available in standalone mode (no speakers are added into the zone).
Use the slider to increase or decrease the volume.
To identify the speaker, click on the note to play a sound.
How to set up a speaker system (zone)
1. Log in to the speaker that you want to set as the leader in the zone.
2. Go to Audio > Audio Overview.
3. Click Edit speaker system.
4. Rename your leader speaker:
-
To edit the leader speaker, click the pencil
-
Set speaker name and enter username and password.
-
If the systems includes more than 50 speakers, change to Multicasting.
-
Click Apply
5. Add speakers to the zone:
-
Under Available speakers, click the plus sign to add a speaker to the zone. If your device is not listed, click
Add device manually to add the device.
-
For each speaker: Set speaker name and enter username and password.
-
Click Apply.
10
AXIS C1004-E Network Cabinet Speaker
Audio
How to set the volume for speakers in a zone
Go to Audio > Audio Overview.
These settings are available when the speaker is connected to at least one more speaker.
1. Use the slider System under Volume to set system volume for max announcement sound level
2. Set volume in Axis Audio Player for the background music sound level.
3. If needed use the sliders beside the followers to adjust the balance between speakers by decreasing the individual volume
for the louder speakers and repeat step 1 and 2.
How to identify speakers in a zone
Go to Audio > Audio Overview.
Identify all speakers in the zone - Click on the upper note and all speakers that are connected to the speaker system will make a
sound.
Identify a single speaker in the zone - Click on the note beside a follower and that speaker will make a sound.
Set Up Audio
To set up the Axis product, go to Audio > Audio Settings.
Auto Speaker Test
The Auto Speaker Test is a test that can be initiated from a remote location to verify that the speaker is working as intended. The
speaker plays a series of test tones that are measured by the built-in microphone. The registered test tones are saved as reference
values to optimize speaker performance to its specific surroundings at the installation site.
The Auto Speaker Test must be calibrated during first time use from its mounted position at the installation site. If the speaker is
moved or if its local surroundings change, for example, if a wall is built or removed, the speaker should be re-calibrated.
Note
During calibration, it is recommended that someone is physically present at the installation site to listen to the test tones and
ensure that the test tones are not muffled or blocked by any unintended obstructions in the speaker’s acoustic path.
To calibrate the Axis product and run an Auto Speaker Test, follow the instructions below:
1. Go to Setup > Audio > Audio Settings.
2. Click Calibrate to calibrate Axis product and run the first Auto Speaker Test.
It is also possible to run the Auto Speaker Test by pressing the control button. See Product overview.
Once the Axis product is calibrated, the Auto Speaker Test can be run at any time:
1. Go to Setup > Audio > Audio Settings.
2. Click Test to run the Auto Speaker Test.
To set up the Auto Speaker Test as an action rule, see How to set up action rules on page 22.
Audio Modes
The Axis product supports the following audio modes:
•
Full duplex – Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time.
There is no echo cancellation; if feedback loops appear, try moving the microphone or the speaker.
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AXIS C1004-E Network Cabinet Speaker
Audio
•
Half-duplex –Audio can be transmitted to and from the Axis product but only in one direction at a time.
•
Simplex – Speaker only - Audio is transmitted from a client to the Axis product. This is the default audio mode.
•
Simplex – Microphone only - Audio captured by the product microphone is transmitted from the Axis product to
one or more clients.
To set the audio mode, go to Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.
Audio Output
Configure the audio output settings under Audio > Audio Settings.
Output gain - Move the slider to adjust the volume of the audio output. To mute the sound, move the slider to the left end
of the slider.
Audio Input
Configure the audio input settings under Audio> Audio Settings.
Source lists the built-in microphone.
Use the Input gain to control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify
the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal level in dB
relative to the full-scale input level.
•
Green – the signal is at a good level.
•
Yellow – the signal is becoming distorted.
•
Red – the signal is distorted.
Use the Encoding option to select digital audio encoding format.
•
AAC is used for encoding only in the Axis product. For decoding, no license is included in the Axis product.
•
G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system
•
G726 is an unlicensed speech codec that is most commonly used within the security industry.
The Sample rate defines the number of times per second the sound is sampled. A higher sample rate will provide better audio
quality, but also requires a greater bandwidth.
Set the required Bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate
may have latency or delay, but will require less bandwidth.
For more information about these settings, please see the online help
.
Audio Clips
Audio Clip List
Audio clips can be played when an event occurs. Audio clips are created by uploading a sound file to the Axis product. To add, play,
download, modify or remove audio clips, go to Audio > Audio Clips. For more information see the online help
•
.
Add – To add an audio clip, click Add, select the Upload radio button and click Browse. Navigate to the desired file
and click Upload to upload the audio clip.
-
The following audio formats are supported: .au G.711 u-law, 8-bit, mono (8, 16 kHz) ,
.wav PCM, 16-bit, mono (8, 16, 32 kHz) and MP3.
12
AXIS C1004-E Network Cabinet Speaker
Audio
-
The typical file size is 10MB.
•
Play – To play an audio clip, select an audio clip in the Audio Clip List and click Play. Audio clips can only be played if the
speaker is not streaming audio or playing another clip.
•
Stop – To stop an audio clip, select it and click Stop.
•
Download – To download a recording to a hard drive or network disk, select it and click Download.
•
Modify – To change the name of the audio clip, select it and click Modify.
•
Remove – To remove an audio clip, select it and click Remove.
To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information,
see About events on page 22.
Configure Audio Clip Link
To create a link to a configured audio clip:
1. Select an audio clip from the list.
2. If you want to play several clips with similar file names in an random order, replace parts of the file name in the audio
clip field with an asterisk. For example: to play the audio clips sound01.mp3 and sound02.mp3 write sound* in
the audio clip field.
3. Set the audio clip configurations.
4. Select the copy icon to copy the link.
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AXIS C1004-E Network Cabinet Speaker
Voice over IP (VoIP)
Voice over IP (VoIP)
Voice over IP (VoIP) is a group of technologies that enables voice communication and multimedia sessions over IP networks. In the
Axis product, VoIP is enabled through the Session Initiation Protocol (SIP) and Dual-Tone Multi-Frequency (DTMF) signaling.
To open the product’s VoIP pages, go to Setup > VoIP.
The VoIP settings include the following pages:
•
VoIP Overview. See VoIP Overview Page on page 14.
•
SIP Settings. See Configure the SIP Settings on page 14.
•
Account Settings. See Create or Edit Accounts on page 16.
The VoIP settings can be configured by users with administrator rights.
VoIP Overview Page
The VoIP Overview page shows basic information about the SIP, VoIP action rules, and Account Settings.
•
SIP Settings – Shows the basic Session Initiation Protocol (SIP) settings, and indicates whether SIP is enabled and
allows incoming calls or not.
To change the settings, click Configure or go to VoIP > SIP Settings. For more information, see Configure the SIP Settings
on page 14.
To change the settings, click Configure. For more information, see Configure the SIP Settings on page 14.
•
Account Settings – Shows an overview of the SIP account settings. See also The Account Settings Page on page 16.
To create a new account, test an account, or change the account settings, click Configure or go to VoIP > Account
Settings. For more information, see Create or Edit Accounts.
Configure the SIP Settings
Session Initiation Protocol (SIP) is a text-based protocol, similar to HTTP and SMTP, for interactive communication sessions between
users. The sessions can include voice and video elements. See About SIP Addresses on page 19.
Before the Axis product can be used to make and receive calls, you need to configure the SIP settings. This includes enabling SIP,
configuring the ports, and setting the rules for Network Address Translation (NAT) traversal.
To configure the SIP settings:
1. Go to Setup > VoIP > SIP Settings.
2. Click Start to start the SIP Setup Assistant. For more information, see SIP Setup Assistant on page 15.
Or:
1. Go to Setup > VoIP > SIP Settings.
2. Select Enable SIP.
3. To allow the Axis product to receive calls, select Allow incoming SIP calls.
4. Enter the SIP port number and the SIP TLS port number. For more information, see Port Settings on page 15.
5. Select the protocols you want to enable for NAT traversal. See Network Address Translation (NAT) Traversal (port
forwarding) on page 15.
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AXIS C1004-E Network Cabinet Speaker
Voice over IP (VoIP)
6. Configure the value for Registration interval and Max call duration if needed.
7. Click Save.
NOTICE
TICE
NO
Allowing incoming calls enables the AXIS product to accept calls from any device connected to the network. It is
recommended to disable incoming calls for products that are accessible from public networks or the Internet.
Note
Even if you choose to not enable SIP, you can configure the SIP settings. But remember that when SIP is disabled, you
cannot make or receive calls.
SIP Setup Assistant
The SIP Setup Assistant helps you with the SIP configuration. After completing all the steps in the setup assistant, the product is
ready to perform basic VoIP actions, such as making a call when the call button is pressed. Each time you finish the SIP setup
assistant, new action rules and DTMF rules will be created.
Port Settings
•
SIP port – Enter the port used for SIP sessions. The signalling traffic through this port will be non-encrypted. The default
port number is 5060.
•
SIP TLS port – Enter the port used for SIPS sessions and TLS-secured SIP sessions. The signalling traffic through this port
will be encrypted using Transport Layer Security (TLS). The default port number is 5061.
•
RTP start port – Enter the port used for the first RTP media stream in a SIP call. The default start port for media transport
is 4000. Some firewalls might block RTP traffic on certain port numbers. A port number must be between 1024 and 65535.
Note
If the PBX changes the port used for SIP messages, it is possible to receive a notification regarding this. Enable the Allow
port update messages through MWI option from the Add Account window (Applications > VoIP Client > VoIP Settings.
Click Configure under Account Settings. Click Add).
Network Address Translation (NAT) Traversal (port forwarding)
Use NAT traversal when the Axis product is connected to the network behind a NAT router or firewall device.
Without SIP-specific port forwarding, users of clients within the same private network would be able to talk to each other but
users of clients in different networks would not.
The following NAT traversal settings are available:
•
STUN – Session Traversal Utilities for NAT (STUN).
•
TURN – Traversal Using Relays around NAT (TURN).
•
ICE – Interactive Connectivity Establishment (ICE).
Each NAT traversal protocol can be used separately or in different combinations depending on the network environment.
Note
For more information about the product’s general NAT traversal settings, see NAT traversal (port mapping) for IPv4 on page 31.
Interactive Connectivity Establishment (ICE)
Interactive Connectivity Establishment (ICE) enables the product to send a request that includes multiple addresses to the receiving
device. In its response, the receiving device also includes multiple addresses. Through a process of connectivity checks, also called
handshakes, the channel for communication is established.
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AXIS C1004-E Network Cabinet Speaker
Voice over IP (VoIP)
ICE increases the chances of finding the most efficient path to successful communication between peer devices. If you also enable
STUN and TURN, you improve the ICE protocol’s chances of finding the most efficient path to successful communication.
Session Traversal Utilities for NAT (STUN)
Session Traversal Utilities for NAT (STUN) is a client-server network protocol that enables the product to ask a STUN server on the
Internet for a mapped public IP address. The STUN server response includes this IP address and port so that the client can use them
in its SIP messages to other hosts and clients.
Like TURN, STUN can be used in full-cone, address-restricted cone, and port-restricted cone NAT setups. STUN is fast because it
is lightweight. However, STUN does not allow incoming messages from symmetric NATs, and it cannot communicate with a peer
behind the same NAT device.
Traversal Using Relays around NAT (TURN)
Traversal Using Relays around NAT (TURN) is a client-server network protocol that enables the product to ask a TURN server for a
relayed IP address. The TURN server responds with its IP address and port so that the client can use them in its SIP messages.
TURN is primarily used in symmetric NAT setups. Like STUN, TURN can also be used in full-cone, address-restricted cone, and
port-restricted cone NAT setups. But because the IP address and port provided by the TURN server are those of the TURN server
itself, it works like a relay that forwards information to and from the client. This means that while TURN servers are reliable,
they sometimes cause a bit of latency.
The Account Settings Page
The Account Settings page allows you to set up and manage SIP accounts. See Create or Edit Accounts on page 16. The SIP accounts
can be verified by using Test SIP Call. See Make Test Calls on page 18.
The Account Settings page also includes an account list that shows an overview of the SIP account settings, including:
•
Name. See also Account Information on page 17.
•
SIP address. See also About SIP Addresses on page 19.
•
Transport mode. See also Transport Settings on page 18.
•
Default. See also Account Information on page 17.
•
Registration status. See Registration Status on page 16.
Registration Status
The account status is indicated with dots in different colors. For more detailed information about an account’s status, hover the
mouse pointer over the status dot or select the account in the account list and click Modify.
SIP disabled – SIP is disabled.
Account not registered – The SIP account is not registered with a PBX, or the SIP account is a peer-to-peer account
which does not register itself.
Provisional – The product is trying to register the account.
Redirection – The account or address needs to be redirected.
Successful – The account has successfully registered with the SIP registrar.
Failure – There is a problem with the account, such as the account credentials are wrong.
Create or Edit Accounts
To set up a SIP account:
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AXIS C1004-E Network Cabinet Speaker
Voice over IP (VoIP)
1. Go to Setup > VoIP > Account Settings.
2. Click Add.
3. Enter the account details.
Under the General tab:
-
See Account Information on page 17.
-
See Account Credentials on page 17.
-
See SIP Server Settings on page 17.
Under the Network tab:
-
See Transport Settings on page 18.
-
See Proxy Settings on page 18.
4. Click OK.
To edit an account, select the account in the account list and click Modify.
To remove an account, select the account in the account list and click Remove.
Account Information
•
Name – Enter a descriptive name. This can for example be a first and last name, a role, or a location. The name is used as
an alias and is especially useful when several accounts have the same user ID.
•
Default account – Select to make this the default account. Only one account can be the default account.
At startup, the first time the product is accessed or after a reset, a peer account is created automatically and set to be the
default account. This peer account can only be removed if at least one more account has been added to the list.
The default account will be used when making a VAPIX® Application Programming Interface (API) call without specifying
which SIP account to call from. For more information, visit www.axis.com/developer.
Account Credentials
•
User ID – User ID is typically the extension or phone number assigned to the Axis product at the SIP server. It is also
possible to use a SIP URI as a User ID if required by the SIP server.
•
Authentication ID – Enter the Authenticaion ID used for authenticating against the SIP server. This is typically the
same as the User ID.
•
Password – Enter the password associated with the SIP account for authenticating against the SIP server.
•
Caller ID – The name that is presented to the recipient of calls from this Axis product.
To create an account that is registered with a PBX or a service provider, enter the user ID, password, and the registrar address or
domain name. See SIP Server Settings below. If you only enter a user ID, the account will be used as a peer-to-peer account.
Note
Unless the devices are connected to NATs with SIP-specific port forwarding such as STUN or TURN, the account will only be
able to communicate with devices that are connected to the same private network. For more information, see Network
Address Translation (NAT) Traversal (port forwarding) on page 15.
SIP Server Settings
•
Domain name – If available, enter the public domain name. The domain name will be shown as part of the SIP address
when calling other accounts. For more information, see About SIP Addresses on page 19.
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AXIS C1004-E Network Cabinet Speaker
Voice over IP (VoIP)
•
Registrar address – Enter the SIP server’s registrar address. This is to point out the SIP registrar with which the account
should register itself. The SIP registrar is the part of the PBX that keeps track of all the extensions.
•
Secondary SIP Server – The Axis product will try to register on the secondary SIP server if registration on the primary SIP
server fails.
Important
The registrar address should be an IPv4 address. The product’s VoIP capabilities currently do not include support for IPv6.
Transport Settings
•
Enable SIPS – Select to use Secure Session Initiation Protocol (SIPS). SIPS uses the TLS transport mode to encrypt traffic. If
you enable SIPS, you cannot select any other transport mode than TLS.
•
Transport mode – Select the SIP transport mode for the account: UDP, TCP, or TLS. By default, TLS is used when media
encryption is activated.
•
Media encryption – Encrypts media (audio and video) in SIP calls.
-
SRTP Best Effort – Supports both encrypted and unencrypted media. Encryption is always used if available.
Supported crypto suites are AES_CM_128_HMAC_SHA1_80 and AES_CM_128_HMAC_SHA1_32.
-
SRTP Mandatory – Supports only encypted media, that is, SIP calls are only set up if the remote
party offers SRTP media encryption. Supported crypto suites are AES_CM_128_HMAC_SHA1_80 and
AES_CM_128_HMAC_SHA1_32.
Note
If more than one TLS peer-to-peer account is created and they are using different media encryption, the strictest value is
applied to all of them. Registered accounts are not affected.
•
Allow port update messages through MWI – Message waiting indicator (MWI) notifies the user of changes in the
port settings.
The difference between SIPS (Enable SIPS) and SIP over TLS (Transport mode – TLS) is that SIPS ensures that each message transfer
is encrypted, while TLS only ensures encryption of the SIP traffic to the next node in the network.
SIP over UDP Transport mode – UDP is generally faster as the message will be sent without the handshakes that SIPS, SIP over TLS,
and SIP over TCP Transport mode – TCP offer.
Proxy Settings
A SIP proxy manages registration and routing requests from calling devices. The SIP proxy communicates with the private branch
exchange (PBX) in order to find a route that a call has to take to reach a device that is set in a different location or site.
Address - Enter the SIP proxy server's address.
Username - Enter a user name for the SIP proxy server if required.
Password - Enter a password for the SIP proxy server if required.
Make Test Calls
To make sure that calls can be made from the Axis product, you can make a test call:
1. Go to VoIP > Account Settings.
2. From the list on the Account Settings page, select the account to make the test call from.
3. In the test call field, enter a valid SIP address to the other device. Use the format sip:<extension>@<domain> or
sips:<extension>@<domain>. For more information and examples, see About SIP Addresses on page 19.
4. Click Test call. For more information, see Transport Settings on page 18.
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AXIS C1004-E Network Cabinet Speaker
Voice over IP (VoIP)
The call status is displayed. For more information, see Call Status on page 19.
5. To end the call, click End call.
About SIP Addresses
SIP addresses are used to identify users within a network just like you would use a phone number or an email address to contact a
friend or colleague.
Like email addresses, SIP addresses are a type of uniform resource identifier (URI) that include two user-specific parts, a user ID or
extension and a domain or IP address. Together with a prefix and the @ symbol, they make up a unique address. For example, if
Caesar of ancient Rome had both an email address and a SIP address, they would be mailto:caesar@ancientrome.it
and sip:caesar@ancientrome.it respectively. For local peer-to-peer calls only the IP address is required. For more
examples and descriptions, see below.
SIP addresses are also known as SIP URIs or, in some cases, SIP numbers. For more information, see the PBX’s and service provider’s
instructions.
Example
sip:192.168.0.90
sip:3468@172.25.33.142
sip:3468@voipprovider.com
Description
sip:
Prefix that tells the system that a SIP session is being started.
sips:
Prefix that tells the system that a SIPS session is being started.
<extension>
The user ID or extension of the recipient of the call.
Or, if it is a peer-to-peer call, the IP address of the receiving device.
@<domain>
The domain name or registrar address (IPv4 address) of the receiving device.
Important
The Axis product’s VoIP functionality does not include support for IPv6.
For more information about SIP, SIPS, and TLS, see Port Settings on page 15 and Transport Settings on page 18.
For more information about registrar addresses and domains, see Account Credentials on page 17.
Call Status
The call status is indicated with dots in different colors. More information about the call status is shown next to the status dot.
Idle – No active calls.
Terminated – The call was denied or ended, there was no answer, or the connection failed.
Calling – Calling and waiting for an answer.
Active – The call has been answered and is ongoing.
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AXIS C1004-E Network Cabinet Speaker
About applications
About applications
AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications
for Axis products. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications
To find the user manuals for Axis applications, go to www.axis.com
Note
• It is recommended to run one application at a time.
• Avoid running applications when the built-in motion detection is active.
About application licenses
Some applications need a license to run. Licenses can be installed in two ways:
•
Automatic installation — requires access to the Internet
•
Manual installation — obtain the license key from the application vendor and upload the key to the Axis product
To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under .
How to upload and start an application
To upload and start an application:
1. Under Upload Application, click Browse. Locate the application file and click Upload Package.
2. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.
3. Start the application. Go to Applications, select the application in the list of installed applications and click Start.
4. Configure the application. For instructions, see the documentation provided by the application vendor.
Note
• Applications can be uploaded by product administrators.
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version
3.10 and later.
To generate a log file for the application, go to Applications. Select the application and click Log.
Application Considerations
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and
the application reconfigured.
If the Axis product’s firmware is upgraded, uploaded applications and their settings will remain unchanged, although this is not
guaranteed by Axis Communications. Note that the application must be supported by the new firmware. For information about
firmware upgrades, see How to upgrade the firmware on page 36.
If the Axis product is restarted, running applications will restart automatically.
If the Axis product is restored or reset to factory default, uploaded applications and their settings are removed. For information
about restoring the Axis product, see Maintenance on page 33. For information about factory default, see How to reset to factory
default settings on page 35.
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AXIS C1004-E Network Cabinet Speaker
About applications
AXIS Audio Player
The application AXIS Audio Player is included in this product. Use AXIS Audio Player to add, manage and schedule music playlists,
streams and prerecorded announcements.
How to add music and announcements in the library
Drag and drop or browse to add music in the library. The audio files will be stored on a SD card.
You can either play directly from the library or create playlists.
How to create playlists in AXIS Audio Player
1. Click on the plus sign next to Playlists to add a new playlist.
2. Enter a name and click Save.
You can now drag and drop music files and announcements from the library to your playlist.
NOTICE
TICE
NO
When deleting a file from the playlist it will still be In the library, but if you delete a file in the library it will be deleted
both in the library and the playlist.
How to add streams to AXIS Audio Player
1. Click on the plus sign next to Streams.
2. Write the name of the stream and the URL to your MP3 stream.
3. Click Save.
How to create a schedule in AXIS Audio Player
1. Go to the Schedule tab.
2. Click and drag to create a box over the time slot you want to play a playlist or stream. The time and date settings
on the local device are used for all scheduled activities.
3. In New Event:
-
Choose to play either directly from the library or to play a playlist or stream.
-
Click on the time for start or end if you want to change the time.
4. Click Save.
How to schedule announcements
1. Go to the Schedule tab.
2. Click
.
3. Choose which announcement to play and the time to play it.
4. The announcement will be marked in the schedule with
21
.
AXIS C1004-E Network Cabinet Speaker
About events
About events
The event pages allow you to configure the product to perform actions when different events occur. For example, the product can
play an audio clip according to a schedule or when a call is received. The set of conditions that defines how and when the action
is triggered is called an action rule.
How to set up action rules
An action rule defines the conditions that must be met for the product to perform an action, for example play an audio clip or send a
notification message. If multiple conditions are defined, all of them must be met to trigger the action.
For more information about available triggers and actions, see About triggers on page 22 and About actions on page 23.
The following example describes how to set up an action rule to play an audio file when the Axis product receives an input signal
from a video management system.
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Input Signal from the Trigger drop-down list.
4. Select Virtual Inputs from the second drop-down list.
5. Select 1 from the third drop-down list.
6. Select Yes in the Active list.
7. Optionally, select a Schedule and Additional conditions. See below.
8. Under Actions, select Play Audio Clip from the Type drop-down list.
9. Select the desired audio file from the Play drop-down list.
10. Click OK.
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using
additional conditions, all conditions must be met to trigger the action.
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds,
during which the trigger should be ignored before the action rule can be activated again.
For more information, see the online help
.
About triggers
Available action rule triggers and conditions include:
•
Applications – Use installed applications to trigger the rule. See About applications on page 20.
•
Call
•
-
State – Triggers the action rule when a call service state changes to active, calling or idle. This trigger can, for
example, be used to play a dial tone when a call is connecting.
-
State Change – Triggers the action rule when a call state changes. This trigger can for example, be used
to play a busy tone when a call is busy.
Hardware
22
AXIS C1004-E Network Cabinet Speaker
About events
-
•
•
Network – Triggers the action rule when the network connection is lost. Select Yes to trigger the action
rule when the network connection is lost. Select No to trigger the action rule when the network connection
is restored.
Input Signal
-
Speaker Test Performed – Triggers an action rule after an Auto Speaker Test has been performed and, either
OK or failed. It can be used to, for example, send a notification to an operator when a speaker test has been
performed after the product has restarted.
-
Virtual Inputs – Triggers the action rule when one of the virtual inputs changes states. It can be used by a
client such as an access management system, through the VAPIX® application programming interface, to trigger
actions. Virtual inputs can, for example, be connected to buttons in the management system's user interface.
System
-
System Ready – Triggers the action rule when the system is in state ready. For example, the Axis product can
detect the system state and send a notification when the system has started.
Select Yes to trigger the action rule when the product is in state ready. Note that the rule will only trigger when
all necessary services, such as the event system, has started.
•
Time
-
Recurrence – Triggers the action rule by monitoring the recurrences that you have created. You can use this
trigger to initiate recurring actions such as sending notifications every hour. Select a recurrence pattern or create
a new one. For more information about setting up a recurrence pattern, see How to set up recurrences on page 24.
-
Use Schedule – Trigger the rule according to the selected schedule. See How to create schedules on page 24.
About actions
Available actions include:
•
Play Audio Clip – Plays an audio clip when the action rule is triggered. From the Play drop-down list, select an audio clip
to play when the action rule is triggered. To add new audio clips go to Audio > Audio Clips.
•
Run Auto Speaker Test – Sends an Auto Speaker Test signal when the action Rule is triggered.
•
Send Notification – Send a notification message to a recipient.
•
Status LED – The status LED can be set to flash for the duration of the action rule or for a set number of seconds. The
status LED can be used during installation and configuration to visually validate if the trigger settings work correctly.
To set the status LED flash color, select a LED Color from the drop-down list.
How to add recipients
The product can send messages to notify recipients about events and alarms. But before the product can send notification messages,
you must define one or more recipients. For information about available options, see About recipient types on page 24.
To add a recipient:
1. Go to Events > Recipients and click Add.
2. Enter a descriptive name.
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the connection to the recipient.
6. Click OK.
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AXIS C1004-E Network Cabinet Speaker
About events
About recipient types
The following recipient types are available:
•
HTTP
•
HTTPS
•
Email
•
TCP
How to set up email recipients
Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and
authentication used by, for example, a corporate email server.
Note
Some email providers have security filters that prevent users from receiving or viewing large attachments, from receiving
scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked email accounts.
To set up an email recipient using one of the listed providers:
1. Go to Events > Recipients and click Add.
2. Enter a Name and select Email from the Type list.
3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.
4. Select the email provider from the Provider list.
5. Enter the user ID and password for the email account.
6. Click Test to send a test email.
To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server
address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server
certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see
About certificates on page 28.
How to create schedules
To create a new schedule:
To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.
How to set up recurrences
Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.
To set up a recurrence:
1. Go to Events > Recurrences and click Add.
2. Enter a descriptive name and recurrence pattern.
3. Click OK.
To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then
select the recurrence from the second drop-down list.
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AXIS C1004-E Network Cabinet Speaker
About events
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
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AXIS C1004-E Network Cabinet Speaker
About languages
About languages
Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected
language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click
the Upload Language button. Select the new language from the list and click Save.
Note
• Resetting the product to factory default settings will erase any uploaded language files and reset the product language to
English.
• Clicking the Restore button on the Maintenance page will not affect the language.
• A firmware upgrade will not affect the language used. However if you have uploaded a new language to the product and
later upgrade the firmware, it may happen that the translation no longer matches the product's web pages. In this case,
upload an updated language file.
• A language already installed in the product will be replaced when a current or a later version of the language file is uploaded.
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AXIS C1004-E Network Cabinet Speaker
About system options
About system options
Security
Users
The user list displays authorized users and user groups (access levels):
•
Administrators have unrestricted access to all settings. The administrator can add, modify and remove other users.
Note
Note that when the option Encrypted & unencrypted is selected, the webserver will encrypt the password. This is the default
option for a new unit or a unit reset to factory default settings.
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are
viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in again and be configured to use this functionality.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be
made before using the Axis product.
IP Address Filter
IP address filtering is enabled on the page. Once enabled, the listed IP address are allowed or denied access to the Axis product.
Select Allow or Deny from the list and click Apply to enable IP address filtering.
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by
HTTPS is considered adequate for most commercial exchanges.
To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage
certificates. See About certificates on page 28.
To enable HTTPS on the Axis product:
1. Go to System Options > Security > HTTPS
2. Select an HTTPS certificate from the list of installed certificates.
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.
4. Set the HTTPS Connection Policy for the different user groups.
5. Click Save to enable the settings.
To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol
and http:// for the HTTP protocol.
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
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About system options
To access a network protected by IEEE 802.1X, devices must be authenticated. The authentication is performed by an authentication
server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.
In Axis implementation, the Axis product and the authentication server identify themselves with digital certificates using EAP-TLS
(Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA).
You need:
•
a CA certificate to authenticate the authentication server.
•
a CA-signed client certificate to authenticate the Axis product.
To create and install certificates, go to System Options > Security > Certificates. See About certificates on page 28.
To allow the product to access a network protected by IEEE 802.1X:
1. Go to System Options > Security > IEEE 802.1X.
2. Select a CA Certificate and a Client Certificate from the lists of installed certificates.
3. Under Settings, select the EAPOL version and provide the EAP identity associated with the client certificate.
4. Check the box to enable IEEE 802.1X and click Save.
Note
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP
server. See Date & Time on page 28.
About certificates
Note
• If the product is reset to factory default, all certificates, except preinstalled CA certificates, will be deleted.
• If the product is reset to factory default, all preinstalled CA certificates that have been deleted will be reinstalled.
How to create a self-signed certificate
1. Go to Setup > System Options > Security > Certificates.
2. Click Create self-signed certificate and provide the requested information.
How to create and install a CA-signed certificate
1. Create a self-signed certificate, see How to create a self-signed certificate on page 28.
2. Go to Setup > System Options > Security > Certificates.
3. Click Create certificate signing request and provide the requested information.
4. Copy the PEM-formatted request and send to the CA of your choice.
5. When the signed certificate is returned, click Install certificate and upload the certificate.
How to install additional CA certificates
1. Go to Setup > System Options > Security > Certificates.
2. Click Install certificate and upload the certificate.
Date & Time
The Axis product’s date and time settings are configured under System Options > Date & Time.
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About system options
To change the date and time settings, select the preferred Time mode under New Server Time:
•
Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and
time are set once and will not be updated automatically.
•
Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see NTP Configuration on page 31.
If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 30.
•
Set manually – Allows you to manually set date and time.
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
Network
Basic TCP/IP Settings
IPv4 Address Configuration
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are
configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is
then possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 35) and then perform the installation again.
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.
IPv6 Address Configuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 29.
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP
address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional
two minutes.
To disable the service, go to and clear the option Enable ARP/Ping setting of IP address.
Pinging the product is still possible when the service is disabled.
Assign IP Address Using ARP/Ping
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.
1. Acquire a free static IP address on the same network segment as the computer.
2. Locate the serial number (S/N) on the product label.
3. Open a command prompt and enter the following commands:
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AXIS C1004-E Network Cabinet Speaker
About system options
Linux/Unix syntax
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
Linux/Unix example
arp -s 192.168.0.125 00:40:8c:18:10:00 temp
ping -s 408 192.168.0.125
Windows syntax (this may require that you run the command prompt as an administrator)
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
Windows example (this may require that you run the command prompt as an administrator)
arp -s 192.168.0.125 00-40-8c-18-10-00
ping -l 408 -t 192.168.0.125
4. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.
5. Open a browser and type http://<IP address> in the Location/Address field.
Note
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select
Run as administrator.
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.
AXIS Video Hosting System (AVHS)
The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service
is enabled by default. To disable, clear the Enable AVHS box.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered, the product will
stay connected to the service. This option can be used when the product is already installed and it is not convenient or possible to
use the one-click installation.
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Note
AXIS Internet Dynamic DNS Service requires IPv4.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
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About system options
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by
semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is
optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS
name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help
.
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static
or DHCP-supplied IP address at the same time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the
default setting, which is 80, any port in the range 1024–65535 can be used.
HTTPS
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side
of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to
the product.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM.
• In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway,
Broadband router, Broadband sharing device, or a software such as a firewall.
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About system options
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using
UPnPTM. Note that UPnPTM must be enabled in the product (see ).
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is
found, the default router is selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter a port in the range 1024–65535. If the
port field is empty or contains the default setting, which is 0, a port number is automatically selected when enabling NAT traversal.
Note
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not
support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled
under System Options > Network > TCP/IP > Advanced.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an audio stream from the Axis product. The RTSP port
number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
Audio streams will not be available if the RTSP server is disabled.
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and
notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help
.
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the
group of devices and management station running SNMP. Community names are used to identify groups.
To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page.
Depending on the level of security required, select the version on SNMP to use.
Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
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About system options
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status
changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that
should receive the message.
The following traps are available:
•
Cold start
•
Warm start
•
Link up
•
Authentication failed
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
To use SNMP v3, HTTPS must be enabled, see HTTPS on page 27. To enable SNMP v3, check the box and provide the initial user
password.
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see How
to reset to factory default settings on page 35.
UPnPTM
The Axis product includes support for UPnPTM. UPnPTM is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
UPnPTM can be disabled under System Options > Network > UPnP.
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
Bonjour can be disabled under System Options > Network > Bonjour.
Ports & Devices
LED Settings
The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports &
Devices > LED.
The available options for the Status Indicator LED are:
•
Normal: The status LED shows steady green during normal operation. This is the default setting.
•
Off: The status LED is off during normal operation. This can be useful in making the Axis product less noticeable.
Maintenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current
settings.
Note
A restart clears all entries in the Server Report.
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About system options
Click Restore to reset most settings to the factory default values. The following settings are not affected:
•
the boot protocol (DHCP or static)
•
the static IP address
•
the default router
•
the subnet mask
•
the system time
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see How to reset to factory default settings on page 35.
For information about firmware upgrade, see How to upgrade the firmware on page 36.
Support
Support Overview
The page provides information on troubleshooting and contact information, should you require technical assistance.
See also Troubleshooting on page 36.
System Overview
Logs & Reports
The page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a
server report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The access log can also be configured to list all connections to the
product (see below).
View Server Report - Provides information about the product status in a pop-up window. The access log is automatically included
in the server report.
Download Server Report - Creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include
snapshot from Live View option to include a snapshot of the product’s Live View. The .zip file should always be included when
contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
NOTICE
TICE
NO
Improper use may cause unexpected behavior and loss of contact with the Axis product.
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AXIS C1004-E Network Cabinet Speaker
About system options
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide
assistance for problems with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its
factory default settings, see page 35.
For more information, see www.axis.com/developer
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from
this page.
To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance with this feature.
How to reset to factory default settings
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AXIS C1004-E Network Cabinet Speaker
Troubleshooting
Troubleshooting
How to check the current firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
How to upgrade the firmware
Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.
Note
• When you upgrade the Axis product with the latest firmware, the product receives the latest functionality available. Always
read the upgrade instructions and release notes available with each new release before upgrading the firmware.
Symptoms, possible causes and remedial actions
Problems upgrading the firmware
Firmware upgrade failure
If the firmware upgrade fails, the product reloads the previous firmware. Check the firmware
file and try again.
Problems setting the IP address
When using ARP/Ping
The product is located on a
different subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product):
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict
with another device on the
same subnet
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address field.
If the password for the user root is lost, the product must be reset to the factory default settings.
See How to reset to factory default settings on page 35.
The IP address has been
changed by DHCP
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AXIS C1004-E Network Cabinet Speaker
Troubleshooting
The product is accessible locally but not externally
Router configuration
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4 on page 31. The router must support UPnPTM.
Firewall protection
Check the Internet firewall with your network administrator.
Default routers required
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AXIS C1004-E Network Cabinet Speaker
Technical specifications
Technical specifications
To find the latest version of the datasheet, go to www.axis.com > product > Support & Documentation.
38
User Manual
AXIS C1004-E Network Cabinet Speaker
© Axis Communications AB, 2016
Ver. M1.25
Date: April 2017
Part No. 1513520
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