Certification: HP ATA – Connected Devices

Certification: HP ATA – Connected Devices
HP ExpertONE Competency Model
Certification: HP ATA – Connected Devices
Overview
Achieving an HP certification provides relevant skills that can lead to a fulfilling career in Information
Technology. HP Accredited Technical Associate (ATA) certifications are designed to provide
practical experience with HP and industry standard technologies as an integrated part of an
academic learning experience. HP certifications go well beyond simple concepts or product
knowledge and focus on the application of knowledge in real world environments. HP ATA
certifications teach and assess the ability to design, implement and support IT solutions in a small
and medium business context. HP ATA certification directly applies to a broad range of IT job roles
including:
 IT Architects
 System Engineers
 System Administrators
 Technical Support Engineers
Learning And Assessment Content
The HP ATA - Connected Devices certification provides the knowledge and experience required to
discover a customer’s business objectives and to design a PC client and connected device solution
that meets the customer’s requirements. In addition, knowledge and skill to deploy and troubleshoot
the solution are also included. The following detailed testing and learning objectives are covered in
the courseware and the exams.
Section
1. Explain and
recognize industry
standard client
technologies and
their implications
on customer needs
Objective
1.1 Describe and recognize common desktop virtualization technologies and products
 Describe the concept of desktop virtualization and virtual machines
1.2 Describe and recognize mobile computing technologies and their implications on customer needs
 Describe and contrast between Tablet, netbook, and phone form factors and their
implications on customer needs
 Describe the difference between x86 (Atom based) and ARM based architectures including
processor and memory requirements
 Describe the process to sync mobile devices to PCs
 Describe mobile device network connectivity
 Describe the need, security capabilities and requirements for mobile PCs
1.3 Describe and recognize traditional PC technologies and their implications on customer needs
 Describe and contrast desktop, notebook, tablet notebook form factors and their
implications on customer needs
 Identify the installed processor and its attributes
 Describe and recognize the differences between various memory types
 Describe common PC storage technologies
 Explain and recognize the typical accessory bus technologies, including USB, Firewire, and
other devices (SCSI)
 Recognize the type of network interface in the system and describe the performance
implications, including Ethernet 10/100/1000/10GB, Wi-Fi ABGN, GSM/CDMA, POTS
(dial up), and PAN
 Recognize and describe common PC video technologies, including display types,
resolution, and touch technology
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2. Plan and design
client solutions for
SMB customers
3. Install,
configure, and
upgrade client
solutions for SMB
customers
1.4 Describe and recognize thin client technology and solutions
 Describe the elements of a thin client solution (terminal approach and virtualization
approach only)
 Describe desktop virtualization technologies
1.5 Describe and recognize cloud technology as it relates to client solutions
 Describe the concept of "user state" and what it means to maintain "state" across a number
of devices
 Describe the mechanisms to synchronize "user state," including data storage and
synchronization (mail, calendar, POP, IMAP)
 Describe the mechanisms that will provide an unified/integrated view of data from multiple
sources (e.g. across various local data folders, websites, and applications) through a single
application (such as calendars, contacts, and messaging)
 Contrast between local apps, online apps, and hybrid apps (e.g. Office, Office365,
Google docs, OpenOffice)
 Describe the commonly available vertical applications (e.g. Salesforce.com and
Quickbooks online)
 Identify and describe the common client operating systems and built-in applications
2.1 Consult with an SMB customer to assess their business and technical needs and create a plan for
a client solution
 Gather and analyze customer business requirements (including existing assets, standards,
and strategies), determine what business problems the customer is trying to solve, and
anticipate current or future business problems that the customer may not be considering
 Plan for user requirements based on user characteristics, locations, and usage patterns
(power users, administrators, etc.)
 Determine which form factors are appropriate to a particular role (desktop, laptop,
netbook, tablet, etc.)
 Plan for network connectivity requirements - LAN, Wi-Fi, WWAN, POTS (dial up), PAN
 Plan for management and security requirements, including asset security, user security, and
data security
 Plan for printing requirements based on user/job requirements and the implications on the
print infrastructure
 Plan for cross-platform interoperability issues, including file sharing, printing, and
application and file-level compatibility
 Plan for data archiving, data storage, and retrieval
2.2 Design a client solution to meet the customer needs identified in the planning stage
 Use appropriate tools to size and validate a given situation, including HP website, white
papers, QuickSpecs, and IT Resource Center
 Select the client platforms to be used - selection criteria includes application availability
mobility and data security
 Design a business continuity strategy
3.1 Create pre-installation checklist
 Describe safety precautions, including personal and data safety, electrical shock protection
and ESD protection
 Assess and implement acceptable environmental conditions, including physical
surroundings, thermal conditions, humidity considerations, and magnetic interference
3.2 Set up a new PC (hardware)
 Install and upgrade system and accessory components, Including:
 Verify UPS and overload and ground considerations from planning documents
 Configure BIOS, including identifying BIOS version, accessing BIOS, and configuring BIOS
features
Copyright © 2011 Hewlett-Packard Corp. All rights reserved.
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4 Troubleshoot and
perform
repair/replacement
procedures for
client solutions for
SMB customers
5. Perform
administrative and
operational tasks
3.3 Install the OS (operating system)
 Restore HP factory software image
 Describe OS and driver recovery media
 Describe and use media to install factory image (QuickRestore)
 Install operating system from OS media
 Install OS-specific drivers
 Configure user profile settings, including:
 Install and configure applications
3.4 Set up a new mobile device
 Activate the device with the carrier
 Set up user profile
3.5 Set up a thin client
 Install Peripherals
 Customize and configure according to specs
 Reset thin client image to factory defaults
3.6 Configure Management Tools and Resources
 Automated admin tasks
 Describe how to create a standard PC software image/profile, including making, testing,
and replicating
3.7 Conduct user training, handoff, and performance tuning
 Documentation, support information
 User Customization
4.1 Troubleshoot common client issues using the HP 6-step troubleshooting methodology
 Gather information on the problem
 Evaluate data to determine the problem
 Develop an action plan to resolve the issue
 Execute the plan
 Test if the fault has been resolved using appropriate tools
 Implement preventive measures by taking necessary steps to ensure the problem does not
reoccur
4.2 Describe how to best use support resources
 4.2.1 Evaluate Service Level Agreement (SLA)
 4.2.2 Recognize which contact method to use based on priority and urgency - contact
methods include phone, e-mail, web, channel services network, instant support
 4.2.3 Know which information to have and where to find it before you call
 4.2.4 Recognize when to escalate
5.1 Perform change management and version control
 5.1.1 Configure and update System software
 5.1.2 Configure Hardware
5.2 Perform backups
 5.2.1 Describe the various backup procedures, test restores
 5.2.2 Perform Imaging/ghosting
5.3 Perform administrative and maintenance tasks
 5.3.1 Describe how to start/stop/restart system services
 5.3.2 Understand and describe how to load/unload device drivers
 5.3.3 Understand and describe how to manage disks, partitions, and file systems and
recover from failures
 5.3.4 Manage client solutions with HP and industry standard resources
Copyright © 2011 Hewlett-Packard Corp. All rights reserved.
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