Call Forwarding (with Remote Call Control) If your environment is configured for remote call control, you will see a menu like the one on the right when you click the Call Forwarding button. Forward calls to another phone number Click the Call Forwarding button, point to Call Forwarding On, and then click a number or click New Number and enter a new phone number. Publish Your Phone Numbers and Control Who Sees Them You can assign levels of access to your contacts to control their access to your presence information. Different attributes are exposed for each presence level, such as Block, Public, Company, Team, and Personal. For example, Mobile Phone is available at the Team level, but not at the Company level. Edit and publish your phone numbers In the Communicator title bar, click the Menu button, point to Tools, click Options, and then click Phones. Click the button for the number that you want to add or edit. After you have entered the number, select the Publish this phone number box for those numbers that you want to make visible to other Communicator users. Control access to your phone numbers After you publish your phone numbers, you must assign Access Levels to those contacts who you want to see your phone numbers. If you want a contact to see your Home and Mobile phone numbers, assign the contact to the Personal level. If you want them to see only your Work and Mobile numbers, assign them to the Team level. To assign a contact to an Access Level, right-click the contact, point to Change Level of Access, and then select the access level. About phone number formats When specifying phone numbers, enter the country code, an area code, and the local number, using only the digits 0123456789 and optionally the + symbol. Do not use alphanumeric numbers. A U.S. number might look like: 4255550101, 14255550101, or +14255550101. An international number dialed from the U.S. might look like: +441223479818 or 011441223479818. For more information, see “Phone Calls” under “Frequently Asked Questions” in Office Communicator online Help. Quick Reference Card for Phone and Video Get Started with Office Communicator 2007 R2 Phone and Video This Quick Reference Card covers the tasks most commonly used to place, receive, control, and forward phone and video calls with Microsoft Office Communicator 2007 R2. ® What you need to get started For audio (phone) conferencing, you need a headset, or speaker and microphone, or USB audio device, or Microsoft® Communicator 2007 R2 Phone Edition desk phone connected to your computer. For audio/video conferencing, you need a webcam connected to your computer. Adjust phone and video Office Communicator 2007 R2 automatically detects and selects the preferred phone and video devices for you. However, before you start placing and receiving calls, you may want to adjust your phone and video devices. Click the Menu button in the Office Communicator title bar, click Tools, and then click Set Up Audio and Video. Where to find more information For more information, visit the Office Communicator online Help. (Click the Menu button, click Help, and then click Microsoft Office Communicator Help.) Make Phone Calls You can use Office Communicator to make one-click phone calls to contacts in your Contact List. You can also call optional numbers by clicking the options arrow to the right of the Call button. Make a one-click phone call In the Contact List, click the contact’s Call button. Call an alternate phone number In the Contact List, click the arrow to the right of the Call button, and then click the number that you want to call. Enter a phone number to call Type the number in the Search box, and then click the Call button next to the number as it appears in the Search Results box. You can enter an internal phone extension, an external number, an alphanumeric number such as 425-555-TAXI, or a contact’s name. Invite an additional participant to a call In the Conversation window, click the Invite button, and then select a contact, enter a name, or enter a number to call. Receive Phone Calls Answer a phone call PRINT SETTINGS For best results, set printer options to: Paper Size: Legal (8.5 x 14”) / Orientation: Landscape 2-sided printing options: Two-sided, flip on short side In the phone call invitation alert, click the left pane. The alert appears in the lower right of your computer screen. If you have a Communicator Phone Edition desk phone or USB audio device attached, lift the handset or press Answer. Redirect a call © 2008 Microsoft Corporation. All rights reserved. This information is provided “as is” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose. Click the Redirect button, and then select an option from the menu. If you choose to redirect a call to an instant message, a call rejection message is sent to the caller and the Conversation window opens so that you can send the caller an instant message. Make Video Calls Call Forwarding (with Enterprise Voice) You can easily make video calls to contacts in your Contact List, but you must have a webcam. You can receive and participate in a video call without a webcam. In this case, you see the caller’s video stream, but no video is transmitted from your Office Communicator client. If your environment is configured for Enterprise Voice (Voice over IP), you will see a Call Forwarding menu as shown below. Make a video call In the Contact List, right-click the contact that you want to call, and then click Start a Video Call. Invite someone to call In the Conversation window, click the Invite button, and then select a contact or enter a number to call in the Type a name or number box. Receive Video Calls Forward calls to Voice Mail, another phone, or a contact Click the Call Forwarding button, point to Forward Calls To, and then select a phone number, Voice Mail, New Number, or Contact. When calls are forwarded, your phone does not ring. Instead, calls are automatically forwarded to the specified destination. When specifying phone numbers, enter the country code, an area code, and the local number, using only the digits 0123456789. Do not use alphanumeric numbers. Therefore, a U.S. number might look like: 14255550101. See your system administrator for dialing requirements (such as adding 9 for outside calls) specific to your organization. For more information, see “Phone Calls” under “Frequently Asked Questions” in Office Communicator online Help. Ring another number at the same time your number rings In the video call invitation alert, click the left pane. The alert appears in the lower right of your computer screen. Click the Call Forwarding button, point to Simultaneously Ring, and then select a number, or click New Number and enter a number. The numbers available on the Simultaneously Ring menu are based on the numbers that you published on the Phone Options tab (see “Publish Your Phone Numbers and Control Who Sees Them” on this card). Any new number that you enter overwrites an existing number on the Simultaneously Ring menu. Redirect a call Redirect unanswered calls to Voice Mail, another number, or a contact Click the Redirect button, and then select an option from the menu. If you choose to redirect a call to an instant message, a call rejection message is sent to the caller and the Conversation window opens so that you can send the caller an instant message. Click the Call Forwarding button, and then click CallForwarding Settings. In the Send unanswered calls to the following list, click a number, or click Voice Mail, New Number, or Contact, and then enter the number or select a contact. To specify the time period before redirecting the call, in the Ring for this many seconds before redirecting box, use the up or down arrow to increase or reduce the time interval. Answer a video call Call Controls Call Controls enable you to easily manage your phone calls. For example, you can put a call on hold, transfer a call to another user or phone, or mute a speaker or microphone. End a call In the Conversation window, click the End Call button. Put a call on hold Set up a Team Call You can set up the Team Call feature so that incoming calls will ring you and the contacts that you specify. You can set a delay so that incoming calls will ring you first, and then ring your contacts after a number of seconds. Click the call alert invitation to accept the call. In the Conversation window, click the Transfer button, click Another Person, and then select the contact to whom you want to transfer the call. Click the Call Forwarding button, and then click CallForwarding Settings. Under Do the following when I get calls, select Ring me and my team-call group. Click the Add button, and then click Contact. Select the contact, and then click OK. Use the Add button to add more contacts to your call group. To set a delay before the contacts are rung, click the Ring Delay button, select the Turn on ring delay check box, and then type the number of seconds. Transfer an incoming call to phone Call Voice Mail Click the call alert invitation to accept the call. In the Conversation window, click the Transfer button, click One of My Devices, and then select the phone to which you want to transfer the call. Your voice mail messages appear in your Microsoft® Office Outlook® Inbox. To call your voice mail number to check messages, click the Call Forwarding button and then click Call Voice Mail. Instructions for accessing your voice mail, including your Access Number and your Extension and PIN should be provided to you in an e-mail message from your administrator. In the Conversation window, click the Hold button. Transfer an incoming call to another person Display Dial pad Click the Dialpad button. This control is often used when prompted for voice mail PIN or Access Codes. Mute speaker or adjust speaker volume In the Conversation window, click the Mute speaker button to turn off the speaker on your USB phone device. Click the down arrow and use the slider to adjust the speaker volume. Mute microphone In the Conversation window, click the Mute microphone button to mute the microphone. Change Your Voice Mail Greeting If you want to change your voice mail greeting, click the Call Forwarding button, and then click Change Greetings.
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