Common Network Questions

Common Network Questions
Common Network Questions
My network point in my hostel room is not
working or is having intermittent connections.
(Student)
1. Please unplug and re-connect the network
cable to the network point. Check that your
cable is firmly inserted into the point.
2. Double check if the LAN cable you are using is
Cat6.
3. Connect your laptop to another working
network point to test.
4. If the issue is with the internet connection in
your room only, kindly contact NUS ITCare via
phone or email and provide the following
details:




Location:
Contact no:
Network point label:
Physical and IP Address of your computer
when connected to your network point. Kindly
follow the instructions below:
a) Go to Start --> Click Run
b) Type cmd in the text box that appears.
A command prompt window launches
on the desktop.
c) In this command window, type
ipconfig /all and press Enter.
d) Under "Ethernet Adapter Local Area
Connection", look for Physical address
and IP address.

My network point in office is not working. (Staff)
Availability/convenient time to visit you if
necessary.
1. Please unplug and re-connect the network cable
to the network point.
2. If the PC/notebook is connected to the IP Phone
and the IP Phone is working, bypass the IP phone
and connect the PC/notebook directly to the
network point.
3. If computer is unable to access the Internet,
contact ITCare and provide the following
information:




Location:
Contact no:
Network point label:
Physical and IP Address of your computer
when connected to your network point. Kindly
follow the instructions below:
a. Go to Start --> Click Run
b. Type cmd in the text box that
appears. A command prompt
window launches on the desktop.
c. In this command window, type
ipconfig/all and press Enter.
d. Under "Ethernet Adapter Local
Area Connection", look for Physical
address and IP address

How to submit an online request to activate
network point. (Staff)
MAC address of the IP Phone – located behind
the phone
1. Visit
http://www.nus.edu.sg/comcen/gethelp/forms.html
2. Click "Network Point(s) / Cable Request"
3. When prompted for the login screen, please
enter nusstf\UserID, followed by your email
password.
4. Put a tick on "Network Point(s) Activation" and fill
out the form.
How to submit a request for new network point
installation. (Staff)
1. Visit
http://www.nus.edu.sg/comcen/gethelp/forms.html
2. Click "Network Point(s) / Cable Request"
3. When prompted for the login screen, please
enter nusstf\UserID, followed by your email
password.
4. Put a tick on "New Installation/Additional
Network Point(s)" and fill out the form.
5. Once the request has been submitted, you will
be contacted by the contractors for the site survey
and costing.
How to request for new/additional network
cable.
You may purchase the network cable in NUS
Coop@Forum, Ground Floor, Central Library
Building. Their contact number is 6779-2535.
How to submit an online request for network
point relocation. (Staff)
1. Visit
http://www.nus.edu.sg/comcen/gethelp/forms.html
2. Click "Network Point(s) / Cable Request"
3. When prompted for the login screen, please
enter nusstf\UserID, followed by your email
password.
4. Put a tick on "Network Point(s) Relocation" and
fill out the form.
Can I connect a wireless router/hub in my
network point?
Please be informed that it is not advisable to
connect a wireless/software router on your network
point as it violates the NUS Acceptable Use Policy
for IT Resources (Clause 5.2 Network Connection
Policy).
If there is a need to connect your other devices to
Wi-Fi from your room, you may want to find
alternatives to enable your other devices to access
Internet without going through Wi-Fi.
An improperly setup networking device like wireless
router, could potentially disrupt the network
services affecting the users in the same area.
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