Fast Track Troubleshooting: Is there audio from the Unifi™ 35 projector speakers? 1. Is your audio output device plugged in and turned on? NO Confirm that you have the audio cable plugged in then turn on the audio output device. YES Check that the two RCA audio cables from your audio source are securely connected to the Extended Connection Panel (ECP). 2. Is the audio source operating correctly? Check that the audio from your computer is connected to the ECP mini stereo jack. NO Check the ECP cable’s audio connection to the projector base. See document 107283. YES Check that your audio source, such as a DVD player or computer, is operating correctly by connecting it to another speaker system, if possible. Use the same cables to verify that they are working. 3. Is the volume set too low or muted? NO Use the remote control or the controls available on the device to adjust the volume. Turn the volume control knob located on the pen tray clockwise to increase the volume. Press the control module’s volume control knob to restore the sound. Press it again to mute the sound. See document 107283. NO Confirm that the 3.5 mm stereo and/or RCA cables are in the correct receptacles on the ECP. See document 107283. NO Press the MENU button on the projector’s remote control, choose from Input on the left side of the remote, and then select Audio. Confirm the following minimum requirements: Bass: 5, Treble: 5, Audio Mode: Stereo, Digital Audio Delay: 0. See “Unifi 35 Projector Configuration” in document 87643. NOTE: If the Loading screen doesn’t refresh, touch the on-screen menu to refresh the screen. NO Press the Menu button on the projector’s remote control and select Settings > Configure Inputs > Properties. Select your audio input source and confirm that the selection matches the audio cable you’re using. See “Customizing the Input Configuration” in document 87643. YES 4. Is the audio cable plugged in to the correct audio input on the extended connection panel (ECP)? YES 5. Do you have the right Unifi 35 audio settings? YES 6. Do the Unifi 35 on-screen menu settings match the audio cable in use? YES Contact your SMART reseller. Contact SMART Technical Support. SMART Technologies 1207 – 11 Avenue SW, Suite 300 Calgary, AB T3C 0M5 CANADA www.smarttech.com/support www.smarttech.com/contactsupport Support +1.403.228.5940 or Toll Free 1.866.518.6791 (Canada/U.S.) © 2007 SMART Technologies ULC. All rights reserved. Unifi, SMART Board, smarttech and the SMART logo are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners. U.S. Patent Nos. 5,448,263; 6,141,000; 6,326,954; 6,337,681; 6,741,267; 6,747,636; 6,540,366, and 7,151,533. Canadian Patent No. 2,058,219. U.S., Canadian and other patents pending. Contents are subject to change without notice. 10/2007.
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