Samsung | 2243QW | Datasheet | Samsung 2243QW Datasheet

Samsung 2243QW Datasheet
LCD MONITOR
quick start guide
2243QW/2243QWX
ii
Introduction
Package Contents
Note
Please make sure the following items are included with your monitor.
If any items are missing, contact your dealer.
Contact a local dealer to buy optional items.
Unpacking
Monitor & HAS stand
Manuals
Quick Setup Guide
Warranty Card
User's Guide
(Not available in all locations)
Cables
D-Sub Cable
USB Cable
Others
Cleaning Cloth(Option)
Power Cord
DVI Cable (option)
Introduction
Note
Cleaning Cloth is only provided for highly polished black products as a product feature.
Your Monitor
Initial Settings
Select the language using the up or down key.
The displayed content will disappear after 40 seconds.
Turn the Power button off and on. It will be displayed again.
It can be displayed up to three (3) times. Make sure to adjust the resolution of your PC before
reaching the maximum count.
Note
The resolution displayed on the screen is the optimal resolution for this product.
Adjust your PC resolution so that it is the same as the optimal resolution for this product.
Front
MENU button [MENU/ ]
Introduction
Opens the on-screen menu and exits from the menu. Also use to exit the
OSD menu or return to the previous menu.
Customized Key[
]
You can customize key assignment for the Custom button according to
your preferences.
Note
You can configure the customized key for a required function via Setup >
Customized Key.
Brightness button [ ]
When OSD is not on the screen, push the button to adjust brightness.
>> Click here to see an animation clip
Adjust buttons [
]
These buttons allow you to adjust items in the menu.
Enter button [ ] / SOURCE button
Activates a highlighted menu item.
Push the ' /SOURCE', then selects the video signal while the OSD is off.
/SOURCE button is pressed to change the input mode, a
(When the
message appears in the upper left of the screen displaying the current
mode -- analog or digital input signal.)
Note
If you select the digital mode, you must connect your monitor to the graphic
card's DVI port using the DVI cable.
>> Click here to see an animation clip
AUTO button
Use this button for auto adjustment.
>> Click here to see an animation clip
Power button [
]
Use this button for turning the product on and off.
Power Indicator
This light is lit when operating normally, and blinks once when your adjustments are saved.
Note
See PowerSaver described in the manual for further information regarding
power saving functions. For energy conservation, turn your monitor OFF
when it is not needed or when leaving it unattended for long periods.
Rear
Note
The configuration at the back of the product may vary from product to product.
Introduction
HAS Stand
POWER port
Connect the power cord for your monitor to the POWER port on the back of
the product.
DOWN(USB downstream port)
Connect the
USB cable.
DOWN port of the USB monitor and a USB device with the
UP(USB upstrem port)
Connect the
UP port of the monitor and the USB port of the computer
with the USB cable.
DVI IN port
Connect the DVI Cable to the DVI IN port on the back of your monitor.
RGB IN port
Connect the D-sub cable to the 15-pin, RGB IN port on the back of your monitor.
Kensington Lock
The Kensington lock is a device used to physically fix the system when using
it in a public place. (The locking device has to be purchased separately.) For
using a locking device, contact where you purchase it.
Note
The location of the Kensington Lock may be different depending on its model.
Using the Anti-Theft Kensington Lock
1.
Insert the locking device into the Kensington slot on the Monitor
turn it in the locking direction .
2.
Connect the Kensington Lock cable.
3.
Fix the Kensington Lock to a desk or a heavy stationary object.
Note
See Connecting Cables for further information regarding cable connections.
and
Introduction
Cable holding ring
•
Fix the cables using the holding ring, as shown in the figure.
Connections
Connecting Cables
Connect the power cord for your monitor to the power port on the back of the monitor.
Plug the power cord for the monitor into a nearby outlet.
Use a connection appropriate for your computer.
Using the D-sub (Analog) connector on the video card.
•
Connect the signal cable to the 15-pin, D-sub port on the back of your monitor.
[RGB IN]
Using the DVI (Digital) connector on the video card.
•
Connect the DVI Cable to the DVI IN Port on the back of your Monitor.
[DVI IN]
Connected to a Macintosh.
•
Connect the monitor to the Macintosh computer using the D-sub connection cable.
Note
If the monitor and the computer are connected, you can turn them on and use them.
Connecting USB
Note
You can use a USB device such as a mouse, keyboard, Memory Stick, or external hard disk
drive by connecting them to the
the PC.
The
DOWN port of the monitor without connecting them to
USB port of the monitor supports High-Speed Certified USB 2.0.
Connections
Data Rate
High speed
Full speed
Low speed
480 Mbps
12 Mbps
1.5 Mbps
2.5 W
2.5 W
(Max., each port)
(Max., each port)
Power Consump- 2.5 W
tion
(Max., each port)
1.
Connect the
cable.
UP port of the monitor and the USB port of the computer with the USB
Note
To use
DOWN port, you have to connect the UP (Upstream Cable) to the PC.
Make sure to use the USB cable supplied with this monitor to connect the monitor's
UP port and your computer's USB port.
2.
Connect the
3.
The use procedures are as the same as those for using an external device connecting
to the PC.
DOWN port of the USB monitor and a USB device with the USB cable.
•
You can connect and use a keyboard and mouse.
•
You can play a file from a media device.
(Examples of media devices: MP3, digital camera, etc.)
•
You can run, move, copy or delete the files on the storage device.
(Examples of storage devices: external memory, memory card, memory reader,
HDD-type MP3 player, etc.)
•
You can use other USB devices that can be connected to a computer.
Connections
Note
When connecting a device to the
DOWN port of the monitor, connect the device
using a cable appropriate to the device.
(For the purchase of the cable and external devices, ask the service center of the corresponding product.)
The company is not liable for problems or damages to an external device caused by
using an unauthorized cable for the connection.
Some products do not follow the USB standard, and it may cause a malfunction of the
device.
If the device malfunctions even if it is connected to the computer, contact the service
center of the device/computer.
USB monitor
Note
You can use this product as a monitor simply by connecting the power cable and the USB
cable to your PC.
Minimum hardware requirements
1.
When connecting one (1) or two (2) USB monitors
Minimum hardware requirements: 1.2 GHz CPU / 512 MB memoryDisplay: One monitor
can support DVD quality resolution in full screen mode.( It may not support a sufficient
frame speed during playback.)
2.
When connecting three (3) USB monitors
Minimum hardware requirements: 1.8 GHz CPU / 1GB memoryDisplay: One monitor can
support DVD quality resolution in full screen mode.( It may not support a sufficient frame
speed during playback.)
3.
Monitor connection: Multiple screens of 6 monitors
Minimum hardware requirements: 1.6 GHz Dual core CPU / 1 GB memoryDisplay: One
monitor can support DVD quality resolution in full screen mode. ( It may not support a
sufficient frame speed during playback.)
When connecting serially
You can connect up to four (4) USB monitors serially.
When connecting in parallel
You can connect up to six (6) USB monitors in parallel.When connecting external devices to
the USB monitor, you can only connect up to four (4) devices.
Connections
Installation
Installing Your USB Monitor
Note
Make sure to connect the USB cable and begin the installation after your PC has booted.
If you turn off your monitor or remove the USB cable while the installation is in progress, it
may cause a problem with your PC and Windows OS.
The optimal resolution for this USB monitor is 1680 x 1050.
1.
insert the provided USB Monitor Install CD into the CD-ROM drive of your PC. Doubleclick My Computer on the Windows Desktop and click on User Manual (I:). The volume
name of the removable storage disk (for example, E:, F:, G: ) may be different depending
on your computer environment. Right-click it and select 'Open' from the displayed menu.
Double-click the 'Setup' file and an installation progress window is displayed, as shown
in the figure below.
2.
Click "Next".
3.
Select "I accept the terms in the License Agreement" and click "Next".
Connections
4.
Click "Install".
5.
Click "Finish" to complete the installation.
When setup is finished, a monitor icon is created in the system tray at the bottom of the
monitor screen, and the information for the installed USB monitor is displayed.
6.
When the installation is completed, configure the following settings to use multiple monitors.
Right-click on the ‘Windows Desktop’and select ‘Properties’ from the displayed menu.
The “Display Properties” window appears.
'Select the “Settings” tab. A list of connected USB monitors is displayed.
Connections
You can see the deactivated monitor No.2 (this may appear activated). Monitor No.2 is
a virtual monitor which cannot actually be used. Therefore, first arrange the activated
monitors in the order which they are actually used and move monitor No.2 to the last
position.
Note
A virtual monitor may be not displayed in the 'Display Properties' window. Example)
Three or four monitors may be displayed in the 'Display Properties' window when two or
three monitors respectively are actually connected. In this case, the second one is a
virtual monitor.
Then click "OK" button.
Configuring the USB Monitor Display Information
1.
When the driver setup for the USB monitor is finished, a monitor icon is created in the
system tray at the bottom of the monitor screen.
Connections
2.
Click the monitor icon to display a list of connected USB monitors.
Example) The following figure shows when two USB monitors are connected.
Select the monitor for which you want to configure the display settings. You can configure
the "Screen Resolution" , "Color Quality" and "Screen Rotation" settings for your monitor.
Checking the configuration
After the installation, you can check the configuration by following these steps.
1.
'Right-click'My Computer’, and select ‘Properties’ - 'System Properties’- the’Hardware
tab’.
2.
Click’Device Manage’.
Connections
3.
A list of the installed device will be displayed, as shown in the figure below.
The Initial Screen Settings after Installing the Program
Applicable mode: Extend mode
Mode position: To the right of the primary screen
Mode rotation: 0°
USB Monitor - Limitation
•
Supported OS (Operating Systems)
Windows XP
Service Pack 1 or earlier: Unsupported
Service Pack 2 or later: Supported
Windows 2000
Service Pack 3 or earlier: Not Supported
Connections
Service Pack 4 or later: Supported
Windows Server 2003: Not Supported
Windows Vista: Supported. (64bit Not Supported)
•
To check the information on the operating system of your PC, right-click’My Computer’ on
the ‘Windows Desktop’ and select ‘Properties’ from the displayed menu. Check the information in the ‘General’ tab of the ‘Computer Properties’ window.
1.
Because this USB monitor is recognized as a USB device, the DOS screen that appears for general monitors when a PC is booting up is not displayed.
- If you want to use your USB monitor as the Primary Monitor, connect a D-Sub cable
(for analog signals) or a DVI cable (for digital signals) as well.
2.
You cannot use the USB monitor for software using 3D hardware acceleration.
- Real Player (Expansion mode is not supported.)
- For most 3D games
- Programs running on the base of Direct X
3.
Supported movie programs
- Power DVD
- Win DVD(Version 5 onwards)
- Windows Media Player (Version 10 or later is supported.)
- VLC
4.
This monitor does not support the MagicTune program.
- The MagicRotation function may not function normally.
- If the MagicTune program is installed on your PC, it may not be compatible with this
monitor.
5.
The USB monitor may not work normally with USB 1.0.
6.
If you connect multiple USB monitors, a blank screen is displayed while your PC
recognizes them. Screens are displayed on your USB monitors after your PC has
recognized them.
7.
If the graphics card of your PC does not support WDDM, the extended mode may
not be available in Windows Vista.
Example) Some versions of the Matrox Card
Connections
Using the Stand
Monitor Assembly
HAS Stand
Monitor and Bottom
HAS Stand
A. Stand Stopper
Attaching a Base
This monitor accepts a 100 mm x 100 mm VESA-compliant mounting interface pad.
Connections
HAS Stand
A. Monitor
B. Mounting interface pad (Sold separately)
1.
Turn off your monitor and unplug its power cord.
2.
Lay the LCD monitor face-down on a flat surface with a cushion beneath it to protect the
screen.
3.
Remove two screws and then remove the stand from the LCD monitor.
4.
Align the mounting interface pad with the holes in the rear cover mounting pad and secure
it with four screws that came with the arm-type base, wall mount hanger or other base.
•
Do not use screws longer than the standard dimension, as they may damage the inside of the Monitor.
•
For wall mounts that do not comply with VESA standard screw specifications, the length of the screws may differ depending on their specifications.
•
Do not use screws that do not comply with the VESA standard screw
specifications.
Do not fasten the screws too tightly, as this may damage the product or
cause the product to fall, leading to personal injury.
Samsung is not liable for these kinds of accidents.
•
Samsung is not liable for product damage or personal injury when a nonVESA or non-specified wall mount is used or the consumer fails to follow
the product installation instructions.
•
To mount the monitor on a wall, you should purchase the wall mounting
kit that allows you to mount the monitor at least 10 cm away from the wall
surface.
•
Contact the nearest Samsung Service Center for more information. Samsung Electronics will not be responsible for damages caused by using a
base other than those specified.
•
Please use Wall Mount according to the International standards.
Troubleshooting
Self-Test Feature Check
Note
Your monitor provides a self test feature that allows you to check whether your monitor is
functioning properly.
Self-Test Feature Check
1.
Turn off both your computer and the monitor.
2.
Unplug the video cable from the back of the computer.
3.
Turn on the monitor.
If the monitor is functioning properly, you will see a box in the illustration below.
This box appears during normal operation if the video cable becomes disconnected or
damaged.
4.
Turn off your monitor and reconnect the video cable; then turn on both your computer
and the monitor.
If your monitor screen remains blank after using the previous procedure, check your video
controller and computer system; your monitor is functioning properly.
Warning Messages
If there is something wrong with the input signal, a message appears on the screen or the
screen goes blank although the power indicator LED is still on. The message may indicate
that the monitor is out of scan range or that you need to check the signal cable.
Environment
The location and the position of the monitor may influence the quality and other features of
the monitor.
If there are any sub woofer speakers near the monitor, unplug and relocate the woofer to
another room.
Remove all electronic devices such as radios, fans, clocks and telephones that are within 3
feet (one meter) of the monitor.
Troubleshooting
Useful Tips
A monitor recreates visual signals received from the computer. Therefore, if there is a problem
with the computer or the video card, this can cause the monitor to become blank, have poor
coloring, become noisy, and video mode not supported, etc. In this case, first check the source
of the problem, and then contact the Service Center or your dealer.
Judging the monitor's working condition
If there is no image on the screen or a "Not Optimum Mode", "Recommended Mode 1680 x
1050 60 Hz" message comes up, disconnect the cable from the computer while the monitor
is still powered on.
If there is a message coming up on the screen or if the screen goes white, this means the
monitor is in working condition.
In this case, check the computer for trouble.
Check List
Note
Before calling for assistance, check the information in this section to see if you can remedy
any problems yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer.
No images on the screen. I cannot turn on the monitor.
Q:
Is the power cord connected properly?
A:
Check the power cord connection and supply.
Q:
Can you see "Check Signal Cable" on the screen?
A:
(Connected using the D-sub cable)
Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen when the monitor is connected properly,
check to see if the monitor status is set to analog.
If you still see an (error) message on the screen when the monitor is connected properly,
check to see if the monitor status is set to analog. Press ‘ /SOURCE’ button to have
the monitor double-check the input signal source.
Q:
If the power is on, reboot the computer to see the initial screen (the login screen), which
can be seen.
A:
If the initial screen (the login screen) appears, boot the computer in the applicable mode
(the safe mode for Windows ME/XP/2000) and then change the frequency of the video
card.
(Refer to the Preset Timing Modes)
If the initial screen (the login screen) does not appear, contact the Service Center or
your dealer.
Q:
Can you see "Not Optimum Mode", "Recommended Mode 1680 x 1050 60 Hz" on the
screen?
Troubleshooting
A:
You can see this message when the signal from the video card exceeds the maximum
resolution and frequency that the monitor can handle properly.
A:
Adjust the maximum resolution and frequency that the monitor can handle properly.
A:
If the display exceeds SXGA or 75 Hz, a "Not Optimum Mode", "Recommended
Mode 1680 x 1050 60 Hz" message is displayed. If the display exceeds 85 Hz, the
display will work properly but the "Not Optimum Mode", "Recommended Mode 1680 x
1050 60 Hz" message appears for one minute and then disappears.
Please change to the recommended mode during this one-minute period.
(The message is displayed again if the system is rebooted.)
Q:
There is no image on the screen. Is the power indicator on the monitor blinking at 1
second intervals?
A:
The monitor is in PowerSaver mode.
A:
Press a key on the keyboard to activate the monitor and restore the image on the screen.
A:
If there is still no image, press the ' /SOURCE' button. Then press any key on the
keyboard again to activate the monitor and restore the image on the screen.
Q:
Connected using the DVI cable?
A:
You may get a blank screen if you boot the system before you connect the DVI cable,
or disconnect and then reconnect the DVI cable while the system is running as certain
types of graphic cards do not send out video signals. Connect the DVI cable and then
reboot the system.
I cannot see the On Screen Display.
Q:
Have you locked the On Screen Display (OSD) Menu to prevent changes?
A:
Unlock the OSD by pressing the [MENU/
] button for at least 5 seconds.
The screen shows strange colors or just black and white.
Q:
Is the screen displaying only one color as if looking at the screen through a cellophane
paper?
A:
Check the signal cable connection.
A:
Make sure the video card is fully inserted in its slot.
Q:
Have the screen colors become strange after running a program or due to a crash
between applications?
A:
Reboot the computer.
Q:
Has the video card been set properly?
A:
Set the video card by referring to the video card manual.
The screen suddenly has become unbalanced.
Q:
Have you changed the video card or the driver?
A:
Adjust screen image position and size using the OSD.
Troubleshooting
Q:
Have you adjusted the resolution or frequency to the monitor?
A:
Adjust the resolution and frequency at the video card.
(Refer to the Preset Timing Modes).
Q:
The screen can be unbalanced due to the cycle of the video card signals. Readjust
Position by referring to the OSD.
The screen is out of focus or OSD cannot be adjusted.
Q:
Have you adjusted the resolution or frequency on the monitor?
A:
Adjust the resolution and frequency of the video card.
(Refer to the Preset Timing Modes).
LED is blinking but no images on the screen.
Q:
Is the frequency properly adjusted when checking the Display Timing on the menu?
A:
Adjust the frequency properly by referring to the video card manual and the Preset
Timing Modes.
(The maximum frequency per resolution may differ from product to product.)
There are only 16 colors shown on the screen. The screen colors have changed after
changing the video card.
Q:
Have the Windows colors been set properly?
A:
Windows XP :
Set the resolution at the Control Panel → Appearance and Themes → Display → Settings.
A:
Windows ME/2000 :
Set the resolution at the Control Panel → Display → Settings.
Q:
Has the video card been set properly?
A:
Set the video card by referring to the video card manual.
There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC) monitor found".
Q:
Have you installed the monitor driver?
A:
Install the monitor driver according to the Monitor Driver.
Q:
See the video card manual to see if the Plug & Play (VESA DDC) function can be
supported.
A:
Install the monitor driver according to the Monitor Driver.
USB Monitor Check List
Troubleshooting
There is no image on the screen. I cannot turn on the monitor.
Q:
If you quickly and repeatedly turn your USB monitor off and on, it may not work normally.
A:
Your USB monitor is recognized as a general USB device on your PC. Therefore, please
refer to the troubleshooting information for USB devices by visiting Microsoft’s customer
support site.
Check the signal cable connection.
( www.microsoft.com - Support )
1. Right-click the ’My Computer’ and click on’Properties’.
2. The Device Manager is displayed
3. From the “Action” menu, click “Scan for hardware changes”. Reboot your PC.
The screen of the USB monitor freezes.
Q:
Check the ’Hardware acceleration’ setting for your USB monitor in the ’Display Properties’ window.
A:
Set the ’Hardware acceleration’value to’Full’.
For more information on how to configure the settings, click here.
1. Right-click the ’My Computer’ and click on’Properties’.
2. The “Display Properties” window appears.Select the “Settings” tab and click on “Advanced”.
3. If the “Properties” window for your monitor is displayed, select the “Troubleshoot”
tab.Move the “Hardware acceleration” slide to “Full
My USB monitor is connected but the screen is blank.
Q:
Does the Auto Installation program run when your USB monitor is connected?
A:
Check your user account in the Control Panel.
Check your user account in the Control Panel.
1. Click Start - Control Panel - User Accounts - Change an account ? Admin: Computer
administrator - Change my account type. In the displayed window, Computer administrator (Power User or higher) must be selected. - For Windows XP computers.
2. Set your account type as directed above. Then turn the Power button at the front of
your USB monitor off and on or reconnect the USB cable connected to the monitor. If
the problem persists, install the “USB Monitor Installation Driver” from the provided CD.
For more information, refer to the Manual Installation section.
3. When the installation is finished, reboot your PC.
My computer is on and the LED is blinking. However, only a blank screen is displayed
on the monitor.
Q:
Check whether the USB cable is connected correctly.
A:
Connect the USB cable again.
Troubleshooting
Q:
Check whether your computer is in hibernation mode (The monitor turns off).
A:
Move your mouse or press any key to display the screen again.
Check the following items if there is trouble with the monitor.
Check if the power cord and the video cables are properly connected to the computer.
Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
If you installed a new video card or if you assembled the PC, check if the installed the adapter
(video) driver and the monitor driver.
Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.
(Do not exceed 75 Hz when using the maximum resolution.)
If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode,
remove the Display Adapter in the "Control Panel → System → Device Administrator" and
then reboot the computer to reinstall the adapter (video) driver.
Note
If problems repeatedly occur, contact an authorized service center.
Q&A
Q:
How can I change the frequency?
A:
The frequency can be changed by reconfiguring the video card.
A:
Note that video card support can vary, depending on the version of the driver used.
(Refer to the computer or the video card manual for details.)
Q:
How can I adjusts the resolution?
A:
Windows XP:
Set the resolution in the Control Panel → Appearance and Themes → Display → Settings.
A:
Windows ME/2000:
Set the resolution in the Control Panel → Display → Settings.
* Contact the video card manufacturer for details.
Q:
How can I set the Power Saving function?
A:
Windows XP:
Set the resolution in the Control Panel → Appearance and Themes → Display → Screen
Saver.
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer
Manual).
A:
Windows ME/2000:
Set the resolution at the Control Panel → Display → Screen Saver.
Troubleshooting
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer
Manual).
Q:
How can I clean the outer case/LCD Panel?
A:
Disconnect the power cord and then clean the monitor with a soft cloth, using either a
cleaning solution or plain water.
Do not leave any detergent or scratches on the case. Do not let any water enter the
monitor.
Q:
How can I remove the “USB Monitor Installation Program“ completely?
A:
1.Click ‘Add/Remove Programs’ in the ‘Control Pane’. A list of ‘currently installed programs’ is displayed.
2. Select ‘Samsung UbiSync Monitor’ from the list and click ‘Remove’.
Q:
There is no response when I right-click “Samsung UbiSunc (P:) (USB Monitor)“ in the
“My Computer“ window and click “Eject“ in the displayed menu.
A:
Though your USB monitor is recognized as a drive by your PC, it has been designed
so that the context menu usually displayed when right-clicking on the “My Computer“
window does not work.
Q:
The screen size of the USB monitor is larger than the actual monitor size.
A:
If the primary monitor has a high resolution, screens are expanded beyond the recommended resolution in Clone mode (USB monitor). (Recommended resolution:
1680x1050)
Q:
The screen size of the USB monitor is smaller than the actual monitor size. The screen
is centered on the monitor.
A:
If the primary monitor has a high resolution, screens are smaller than the recommended
resolution in Clone mode (USB monitor). (Recommended resolution: 1680x1050)
Q:
I disconnected or turned off my USB monitor but my PC still displays the old monitor
information in the Display Properties window.
A:
The deactivated USB monitors are such that the power to them is turned off or their
USB cables are disconnected. To remove this information, you have to remove the
'Samsung Ubisync Monitor' program from ‘Add/Remove Programs’ in the ‘Control Panel’.
If you remove the program you cannot use all the connected USB monitors. If you want
to use the USB monitor again, you have to setup the installation program again.
Q:
Icons and photos are broken or jagged in Clone mode (USB monitor).
A:
This occurs because Windows does not send the screen updating information to Clone
mode if Extended mode is active on a single PC.
We recommend using the monitor in Extend mode.
Q:
How I can clone or extend screen mode?
A:
Open the “Display Properties” window and select the “Settings” tab,
- For more information on how to configure the settings, click here.
Troubleshooting
Note
Before calling for assistance, check the information in this section to see if you can remedy
any problems yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer.
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