Frequently Asked Questions on Swar Systems products Page 1 / 5

Frequently Asked Questions on Swar Systems products

Question

Are Swar Systems products compatible with my operating system?

I want to add Indian instruments to my DAW.

Which product is suitable for me?

Product

All

SwarPlug

SwarGroove

Type

Compatibility

Compatibility

Resolution

On Windows, our products are compatible from XP thru Windows 8.

On Mac OS X, they are compatible from OS 10.5 thru 10.9.

Page 1 / 5

If you are planning to do most of your composition work in a software sequencer like LogicStudio, Cubase, Nuendo,

FruityLoops, GarageBand etc…, then SwarPlug will be the product of choice. SwarPlug is a VST/Audio Units/RTAS and AAX plugin that works perfectly with most sequencers.

Once you have that installed, you can open a MIDI track in Garageband (or another sequencer), assign SwarPlug to that track and then use your external MIDI keyboard for playing the Indian instruments selected in SwarPlug, or use the thousands of

MIDI loops that come with the plugin.

If you’d like to also enjoy the main rhythmic styles of India (Bhangra, Qawwali, Garba, …) then you can add SwarGroove to the mix. SwarGroove is an add-on to SwarPlug that lets you play and create from scratch complete rhythmic styles using multiple drums.

Can I use

SwarPlug/SwarGroove with ProTools?

I work on MOTIF and want to load Indian instruments sounds on it.

What’s the best product for me?

Can I use my rhythmic/melodic patterns created by SwarShala in other applications like

CakeWalk, Nuendo,

Cubase, ACID etc?

I have SwarShala. Can I play it using my MIDI keyboard?

SwarPlug

SwarGroove

SwarTrax

SwarShala

SwarShala

Compatibility

Compatibility

Compatibility

Compatibility

Yes, SwarPlug and SwarGroove are available in both RTAS and AAX formats.

If you are planning to do most of your composition work on MOTIF, we would recommend SwarTrax MOTIF version. It comes with voices of all our Indian instruments in Motif format, along with thousands of MIDI loops and a Librarian software to browse them.

We also have SwarTrax versions in other formats. Feel free to ask if you have any questions.

You can export your components/compositions from SwarShala as .wav (AIFF on Mac) or MIDI files. These files can then be used in other sequencers. You can do this by using 'Export as' option from File menu. Also note that dragging a component out of SwarShala on a folder or a MIDI track will automatically export there a MIDI file of the component.

SwarShala is a standalone software and doesn’t support external MIDI devices. If you want to play the Swar Systems instruments using your MIDI keyboard, you need SwarPlug or SwarTrax. These products add our collection of instruments to your sequencer and/or sampler.

Frequently Asked Questions on Swar Systems products

I ordered a packaged version. When can I expect the package?

How much do I have to pay towards packaging and shipping if I order a packaged version?

How can I check the software before buying it?

Would I be able to download as soon as I pay? What is the most secure and fastest way to get the software?

I lost my

SwarShala/SwarPlug CD.

How can I get it again?

I don't want to pay by credit card. What other options are available?

What are the payment

All

All

All

All

All

All

All

Ordering

Ordering

Ordering

Ordering

Ordering

Ordering

Ordering

Check our Demos section at www.swarsystems.com/support .

Page 2 / 5

It usually takes 2 to 4 days for a package to reach a destination in India or Europe. Count 4 to 7 days for other destinations.

For international clients, the shipping cost is fixed at $25. For Indian clients, the prices may vary depending upon the location.

Indian customers can send a mail to [email protected]

and we’ll confirm the shipping cost.

Yes, if you have opted for download version, you will get the download instructions instantly on your registered email as soon as your payment is received. All our online, credit card transactions go through the SIX Multipay gateway, which is a very secure medium. If you are not comfortable paying by credit card, you can also wire transfer money into our bank account, or even send us a Western Union money transfer. You can contact us at [email protected]

to discuss with our support team regarding the best payment method for you.

Download instructions for downloading the software are sent immediately after your payment is received, whether you order a packaged or downloadable version.

Downloadable version has the same content as packaged one. But if you would like to have the CD and printed manual/flyer, or if you can’t download 300 to 600 MB, then you can go for the packaged version, which comes for additional $25, shipment included. Just note that some taxes/customs may apply at the time you receive the parcel.

If you are a registered user, you can order a replacement CD from our online shop at http://www.swarsystems.com/shop for

$1 + $25 shipping fees. If you are not yet registered, just send an email at [email protected]

giving your personal details, Serial Nr and Product Key that came with the package and retailer from whom you purchased it.

Indian customers can contact us directly at [email protected]

.

Feel free to email us at [email protected]

and we’ll propose you some other options like a bank account deposit/transfer or a Western Union draft.

If you live in India, you have the following payment options:

Frequently Asked Questions on Swar Systems products

options for Indians?

I am trying to install

SwarShala/SwarPlug from the CD. It goes up to 50% and then stops displaying some ‘data move’ error.

What should I do?

Why do I need to register?

All

All

All

Installation

Registration

Activation

Page 3 / 5

a) Drop a cheque in the name of ‘Swar Systems India’ at your nearest ICICI Bank or ATM. b) Deposit cash at your nearest ICICI Bank branch. c) Pay using your credit card through the website secured system.

Swar Systems India account details are here below:

Account Name: Swar Systems India

Account No: 025005001196

Bank: ICICI Bank, Dwarka Branch

This usually happens when files that need to be overwritten by the installer are locked, for example by a running instance of

SwarShala. To avoid this, close all applications on your computer, reboot, and then only launch the installer.

If this doesn’t solve the problem, then you may have a corrupted or damaged CD. You can either order a replacement CD from our website or you can directly mail to [email protected]

so we’ll send you the download instructions.

Your registration helps us in keeping you informed about the latest developments on Swar Systems’ front. This is specially required from the users who buy the packaged version of the software from stores. Users who have downloaded it from the site need not register since we already have them in our records.

Registration can be done by simply sending us the following information at [email protected]

 Your Name

 Your Address

 Products Purchased

 Serial Number of your package

 Product Key of your package

 Retailer information

We allow installation on up to 2 computers, provided they are for your personal use. For any additional installations, please contact us on [email protected]

How many installations are allowed with a copy of your software?

When I open SwarShala it says: Authorization failed.

It opens in demo mode and I don't know where to put a serial number?

SwarShala Activation You can unlock your software in the About box. You will be receiving a personalized Product Key by email.

Frequently Asked Questions on Swar Systems products

Is SwarPlug multi-timbral?

If not, how many instances of the plugin can

I open?

I don't hear anything in

Practice and Compose section? I am on

Windows.

I can't launch the Learn

Section. What’s the solution?

I installed SwarPlug/

SwarGroove, but I still can't see it in my DAW

How do I download the updates? My email address is not accepted by the site for downloading the updates.

SwarPlug

SwarShala

SwarShala

SwarPlug

SwarGroove

All

Features

Executing

Executing

Executing

Updating

You must be running an old version of SwarShala. Make sure to update it at www.swarsystems.com/support/

Page 4 / 5

SwarPlug is not a multi-timbral plug-in but depending upon your sequencers capability and computer CPU, you can open as many instances of SwarPlug as required.

Learn section is a Flash presentation for which Flash player should be installed on your machine. You can download Flash player from: http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash

We have also included the Flash player components in the CD.

On Windows, the plugins are installed in the following directories:

VST: <Program Files>\Steinberg\Vstplugins

RTAS: <Common Files>\Digidesign\DAE\Plug-Ins

AAX: <Common Files>\Avid\Audio\Plug-Ins

On Mac, it’s:

VST: /Library/Audio/Plug-Ins/VST

Audio Unit: /Library/Audio/Plug-Ins/Components

RTAS: /Library/Application Support/Digidesign/Plug-Ins

AAX: /Library/Application Support/Avid/Audio/Plug-Ins

Check that the plugins are there, and then that your DAW searches these folders (always the case on Mac).

For downloading the updates, you must be a registered user. If you haven’t still registered your product, please send your registration details to [email protected]. After you are registered, you’ll be able to download the updates.

If you had registered your product in the past and still your email address is not being accepted, then maybe we have a different email address in our records. In that case, please send a request for updating our records with your latest email address.

Frequently Asked Questions on Swar Systems products

I bought

SwarPlug/SwarShala few years back. How can I upgrade to the latest version?

I bought

SwarPlug/SwarShala a few years back. Now I want a

Mac version of the same?

How do I get the latest update of

SwarPlug/SwarShala.

Are the future upgrades/updates free?

All

All

All

All

Updating

Updating

Updating

Page 5 / 5

Updating The Upgrade cost depends upon the version you are currently using. Contact [email protected]

for a personal upgrade price.

Just contact us at [email protected]

. If you are a registered user you will get the Mac download instructions for free.

You can download the updates from our website at http://www.swarsystems.com/support/ in the Updates section. For more information feel free to contact us on [email protected]

.

For Updates you don’t need to pay anything you can simply update your software form our website or you can send a mail to [email protected]

for instructions. For future upgrades (when we are adding new instruments or significant new features) we only charge a very nominal amount.