SUHSD AVAYA DESK PHONE
SOFT-KEYS
SUHSD AVAYA DESK PHONE
3.
4.
You may announce the call, if the call cannot be
accepted press CANCEL
If the call is accepted, press COMPLETE to transfer the
call
TRANSFER TO VOICEMAIL DIRECTLY
1.
2.
3.
4.
5.
While active on a call press Transfer
Press Message button
Dial the [*] Star key
Enter the extension number
Press Complete
CALL FORWARD
1.
2.
Soft-Keys are Context Sensitive keys and therefore
will change according to the current state of the
telephone.
Hold, Conf, Transfer buttons will only display on the
main screen soft-keys. If you cannot see a desired
soft-key. Press Phone Exit to go back to the Main
Phone Screen.
Phone =EXIT
HOLDING CALLS
BASIC NAVIGATION
A navigation icon
appears in the telephone prompt
line to indicate that you may scroll to see more options or
information. When navigating through the options and
features on your telephone display, use the navigation
arrows to scroll and buttons to select lines or options.
Use the up and down navigation keys to scroll through
features or lists. When only one up or down navigation
arrow shows, it indicates you are at the bottom of the list
and can only move in the direction of the arrow.
When you scroll to a line on the display the cursor
indicates that line is selected. The soft key labels will
change according to the options available for the
highlighted line. The OK button is a shortcut for the
default action. For example, if you select an entry in the
Contacts list, pressing OK places a call to that entry.
You may exit at any time and return to the home screen
with the Phone exit button.
1.
1.
2.
3.
4.
5.
CONFERENCE
1.
2.
To put on hold, while on a call, press the Hold key.
If you are active in a call and cannot see the hold key
press Phone
to exit and return to the main
screen.
C ALL H ANDLING
To Answer a Call, lift handset or press Speaker.
nd
To answer a 2 call, press Anshold,
To Make a Call, lift handset or press speaker or
headset and dial. For internal calls dial the extension,
and for external calls, dial #9 first for an outside line.
Press CLEAR to erase all dialed digits and enter a new
number.
To stop the ringing for an incoming call, Press IGNORE
To immediately redirect an incoming call to voicemail,
press, TO Vmail
3.
4.
While on a call, press the Conference soft key
Dial the number of the person you want to
conference in. If the additional party is internal, dial
their extension, if they are external dial #9 for an
outside line followed by their number.
a. Or, you may use the CONTACTS or CALL
LOG list.
Press JOIN, to add the person to the existing call.
Press ADD, to add additional parties. Up to 5
additional parties can be included.
If additional party doesn’t want to join
conference or is not available: Press the Cancel
key
After connecting conference participants, you
may quietly hang up to leave the conference.
ADD A HOLDING CALL TO A CONFERENCE
TRANSFER
1.
2.
3.
1.
2.
4.
While on a call, press the Transfer soft key
Dial the number of the person you want to transfer
the caller to
a. Or press CONTACTS, scroll to the number,
then press OK to select the contact.
Lift handset and press, Call Forward
Dial extension number or dial 9, and an external
telephone number.
a. Calls that are forwarded internally but not
answered will return to proper voicemail.
b. Press Call Forward again to cancel
From the Phone screen, select your active call.
Press Conf.
Select the line key for the holding call that you want
to add to the conference.
Press Join
DROP, REDIAL AND MUTE
TO EDIT THE BUTTON LABELS
Drop
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11.
1.
The drop button can be used while in the middle of
making a conference or transfer to drop the digits you
have mistakenly dialed and begin again.
2. Also use Drop to automatically disconnect the last
person added to a conference call.
Redial
1.
Press Redial to immediately redial the last number
dialed.
Mute
1.
To activate mute, press the Mute key and the red
light appears. The microphone will be one way only.
Make sure to press mute again if you change from
handset to speaker.
SEND ALL CALLS
To send all calls to voice mail:
1. Press Send All Calls while on-hook.
To cancel Send All Calls:
1.
Press Send All Calls again while on-hook.
DIRECTORY
Use the directory to search for internal extensions by last
name. Press the number digit only one time for the letter
intended. If you make a mistake, press Directory button to
clear the memory and start again. The 1 key is a comma.
1. Press Directory
2. Use dial pad to spell name i.e. for Susan Crane,
press C [2], R[7], A[2], N[6]
3. Use the button labeled Next to scroll forward if
necessary.
4. Finally when the name is displayed, press the
button Make Call and the number is dialed.
Press Home.
Select Options & Settings
Press Select or OK.
Select Application Settings.
Press Select or OK.
Select Personalize Labels.
Press Change or OK.
Scroll to locate and Select the label you want to edit.
Press Edit.
Edit the label.
Press Save or OK.
SETTING THE PHONE SCREEN TO HALF
1.
2.
3.
4.
5.
6.
7.
8.
Press Home.
Select Phone Settings.
Press Select or OK.
Select: Screen & Sound Options.
Press Select or OK.
Select: Phone Screen width
Press Change or OK
The screen will change to either half or full screen
mode. Half screen mode allows you to view more
features and lines on the same page, therefore
reducing the need to change screen.
PAIR CONTACTS TO CALLS
Activate this feature to enable your telephone to
recognize any number calling that is also stored in your
Contacts and display the name.
1.
2.
3.
4.
5.
6.
7.
8.
Press Home
Select: Options & Settings
Press Select or OK.
Select: Call Settings.
Press Select or OK.
Scroll down to: Pair Contacts to Calls
Press Select or OK to change to yes.
Press Save
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