USER PORTAL Manual Rev 1.2

USER PORTAL Manual Rev 1.2
USER PORTAL
Manual
Rev 1.2
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Table of Contents
Introduction...............................................3
Voicemail Settings.........................................4
Call Forwarding............................................5
Call Screening.............................................6
Call Blocking..............................................6
Call Recording.............................................7
Contacts & Directory.......................................7
Voice Mail.................................................8
Recorded Calls.............................................8
Preferences................................................9
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Introduction
1Point Communications User Portal is a web interface which
enables you to specify how the calls to your extension are
handled, configure call forwarding, call screening, call
blocking, call recording, manage your voice mail messages and
recorded calls, dial using personal contacts and company
directory.
User Portal includes the following screens:
Voicemail Settings gives you an ability to set your preferences
for handling of voice mail messages.
Call Forwarding allows you to configure call forwarding rules.
Call Screening allows you configure the rules for screening
inbound calls.
Call Blocking allows you to block calls from certain numbers and
specify what to do when caller id is not known.
Call Recording (if enabled) allows you to set rules for call
recording.
Contact & Directory allows you to make calls by selecting phone
numbers from the company directory and create and manage your
own personal contacts.
Voice Mail gives you the ability to access and manage voice mail
messages.
Recorded Calls (if enabled) allows you to access and manage
recorded calls.
Preferences allows you to change your personal settings and web
interface preferences.
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Voicemail Settings
PIN. Personal identification number for accessing voice mail.
Notify by email. Check this if you would like to be notified
about new voice mail messages via email. If this is checked,
then Email address is also required.
Email address. Your email address.
Attach messages to email. Check this if you would like the voice
mail messages to be attached to the e-mail
notifications.
Delete after delivery. Check this if you would like voice mail
messages to be deleted after they are delivered via email.
Notify by pager. Check this if you would like to be notified
about new voice mail messages via pager. If this is checked,
then Pager is also required.
Pager. Pager address. (Carrier needs to be entered as well)
(Example Verizon: 5554443333@vtext.com)
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Call Forwarding
This screen allows you to specify call forwarding rules and
enable call forwarding.
Note that you can enter the information you use frequently (for
example a list of numbers for Find Me / Follow Me) and then
“Enable” or “Disable” it as needed by using radio buttons.
Voicemail – specify whether incoming calls should be forwarded
to voice mail and how long your phone is going to ring before
the caller is sent to voice mail.
Call Forwarding Always allows you to forward all your incoming
calls to a different phone number, such as your home office or
cell phone. Note that if Call Forwarding Always is enabled it
will take precedence over Find Me / Follow Me.
You can also set the phone number to forward using by dialing
feature codes. *72 – Activation *73 - Deactivation
Call Forwarding Busy allows you to forward all your incoming
calls to a different phone number if your phone is currently
busy. Use this when you would rather have a co-worker receive
the call instead of the caller being sent to your voice
messaging box.
You can also set the phone number to forward using by dialing
feature access code. *90 – Activation *91 - Deactivation
Find Me / Follow Me allows you to forward your incoming calls to
a different phone numbers. You can specify up to 5 phone numbers
which can be either dialed at the same time or sequentially.
You can specify whether the phone associated with your extension
will be called or not, and whether the numbers will be called
simultaneously or one after another.
You can enable Find Me /Follow Me for all callers or that calls
only from certain callers be forwarded and enter caller ids of
these callers.
You can also set one phone number to forward using by dialing
feature access code. *92 – Activation *93 – Deactivation
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Call Screening
This screen allows you to specify call screening rules and
enable call screening.
You can specify call screening options for calls with or without
a caller id.
For calls with caller id you can request that the callers
announce themselves. You can also enter a list of caller ids for
the callers you would like to exclude from screening.
For calls without caller id you can request that the callers
announce themselves and/or enter their caller id.
You can combine Call Screening with Find Me / Follow Me. If you
would like to hear callers' announcements while receiving a
forwarded call you should check “Play caller announcement while
in follow-me mode “.
Note that you can enter the information once and then “Enable” /
“Disable” call screening as needed.
Call Blocking
This screen allows you to specify call blocking rules and enable
call blocking.
You can specify call blocking options for calls with or without
a caller id.
For calls with caller id the options are “Block” or “Allow”.
If you are blocking calls, you can enter caller ids of callers
to be excluded from blocking.
If are not blocking all the calls you can enter caller ids of
callers that you would like to block.
For calls without caller id the options are simply “Block” or
“Allow”.
You can specify how the blocked calls are to be handled by
choosing from the list of “When blocking calls” options.
Note that you can enter the information once and then “Enable” /
“Disable” call blocking as needed.
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Call Recording
This screen (if enabled) allows you to specify whether the calls
to and from your extension will be recorded. Note that this
option may be disabled by your system administrator and this
screen will not be available.
The options are to record all calls, not record calls or record
calls selectively by pressing a key sequence. By default this
key sequence is #9.
Contacts & Directory
This screen gives you access to contacts stored in the office
directory and personal contacts and allows you to initiate calls
from your phone using “click-to-call” feature.
Selection Filter allows you to
based on Last Name, First Name
fields you can specify whether
match or entries starting with
string. If multiple fields are
combined in the filter.
quickly find directory entries
or Department. For each of these
you are looking for an exact
or containing the specified
specified all of them are
You can switch between your Personal Contacts and Company
Directory by checking an appropriate option and clicking Select.
To call a contact, select one of his/her phone numbers from the
drop down list in the Phone column, and click Call. Your phone
will ring and when you pick it up you will hear it ringing your
contact's phone.
While in Personal Contacts you can create additional Contact
records by clicking Create Contact button.
To delete a Personal Contact select it using the check box on
the left and click on Delete Selected.
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Voice Mail
This screen allows you to manage your voice mail messages.
To listen to a voice mail message click PLAY, and the message be
downloaded and played (provided that you have an appropriate
player software).
To delete a voice mail message, select it using the check box on
the left and click on Delete Selected.
Voice mail messages can be organized into folders. To create a
new folder you can enter its name and click Create button. To
move or copy voice mail message(s) to a folder, select it using
the check box on the left, select the target folder from the
drop down list and click on either Move to folder or Copy to
folder button.
You can also send your messages to other people via email. To
send message(s) select them using the check box on the left,
enter email address into Send to field (or choose it from a list
by clicking ... button), enter Subject and (optional) email
text, and click Send email button.
Recorded Calls (if enabled)
This screen allows you to manage recorded calls associated with
your extension.
To listen to a recorded call click on PLAY, and the recorded
call will be downloaded and played (provided that you have an
appropriate player software).
To delete a recorded call, select it using the check box on the
left and click on Delete Selected.
You can also send your recorded calls to other people via email.
To send recorded call(s) select them using the check box on the
left, enter email address into Send to field (or choose it from
a list by clicking ... button), enter Subject and (optional)
email text, and click Send email button.
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Preferences
Language. Your preferred language for the User Portal web
interface.
Color scheme. Your preferred color scheme for the User Portal
web interface.
Password. Your password for accessing User Portal web interface.
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