EZ100/EZ300/EZ500 series BARCODE PRINTER USER MANUAL

EZ100/EZ300/EZ500 series BARCODE PRINTER USER MANUAL
EZ100/EZ300/EZ500 series
BARCODE PRINTER
USER MANUAL
User Manual : EZ100/EZ300/EZ500 series
Version
:A
Issue Date : 2014/12
P/N
: 920-015511-00
CONTENTS
1.
Barcode Printer............................................................................................... 1
1-1 Box Content .......................................................................................................................... 1
1-2 Getting To Know Your Printer............................................................................................. 2
2.
Printer Setup ................................................................................................... 4
2-1 Open The Printer Cover ....................................................................................................... 4
2-2 Open The Printing Mechanism ........................................................................................... 5
2-3 Loading The Ribbon ............................................................................................................ 6
2-4 Loading The Label Roll ........................................................................................................ 8
2-5 Loading The Label Roll (Label Dispenser Model) ........................................................... 10
2-6 Loading The Label Roll (Cutter Model) ............................................................................ 13
2-7 Installing The Label Supply Hub Base On Internal Diameter ........................................ 14
2-8 Preparing For Tag Printing................................................................................................ 15
2-9 Connecting The Printer To The Host Computer ............................................................ 16
2-10 Installing The Driver ......................................................................................................... 17
3.
Operation Panel ............................................................................................ 20
3-1 LED Operation Panel ........................................................................................................ 20
3-2 Error Alerts ......................................................................................................................... 21
3-3 Label size calibration and Self Test Page ........................................................................ 22
3-4 Operation Panel .................................................................................................................. 23
4.
NetSetting for Ethernet ................................................................................ 24
4-1 Installing The NetSetting software ................................................................................... 24
4-2 The interface of NetSetting .............................................................................................. 25
5.
Maintenance And Adjustment ..................................................................... 32
5-1 Cleaning The Print Head.................................................................................................... 32
5.2 Adjusting The Print Head Pressure .................................................................................. 33
5-3 Adjusting The Print Line .................................................................................................... 33
5-4 Cleaning The Cutter (Cutter Model) ................................................................................ 34
5-5 Troubleshooting ................................................................................................................. 35
Appendix -EZ100 Series Printer Specifications .................................................................... 36
Appendix -EZ300/EZ500 Series Printer Specifications ........................................................ 37
EZ100/EZ300/EZ500 Series
Declaration
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference at own
expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic compatibility
based on the standards EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and
EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series, The equipment also tested and passed in
accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.
EZ100/EZ300/EZ500 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB9254-2008 (Class A ) ; GB17625. 1-2003; GB4943.1-2011,
EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and
EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series, UL 60950-1, 1st Edition, 2007-10-31, CSA
C22.2 No. 60950-1-03, 1st Edition, 2006-07, CFR 47, Part 15
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which case
the user may be required to take adequate measures.
此为 Class A 产品,在生活环境中,该产品可能造成无线电干扰,在这种情况下,可能需要用户对其干扰采取
切实可行的措施。
EZ100/EZ300/EZ500 Series
SAFETY INSTRUCTIONS
Please read the following instructions carefully.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please check the voltage of the power
source.
3. Make sure the printer is off before plugging the power connector into the power jack.
4. It is recommended that you connect the printer to a surge protector to prevent possible transient
overvoltage damage.
5. Be careful not to get liquid on the equipment to avoid electrical shock.
6. For safety and warranty reasons, ONLY qualified service personnel should open the equipment.
7. Do not repair or adjust energized equipment under any circumstances.
CAUTION

Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type
recommended by the manufacturer.

Dispose of used batteries according to the manufacturer’s instructions.

Only use with designated power supply adapter model.

Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
EZ100/EZ300/EZ500 Series
1. Barcode Printer
1-1 Box Content
Please check that all of the following items are included with your printer.
Barcode Printer
Ribbon Hubs ( set of 2 )
Power Adapter
Empty Ribbon Core
AC Adapter
Label Supply Hub
USB Cable
Label Guide Plates ( set of 2 )
Ribbon
Quick Guide
CD ( with GoLabel software /
user manual )
Label Stock
EZ100/EZ300/EZ500 Series
1
1-2 Getting To Know Your Printer
Front View
TOP COVER
LED INDICATOR
FEED BUTTON
FRONT COVER
COVER OPEN
BUTTONS
Rear View
FAN-FOLD LABEL INSERT
ETHERNET PORT
POWER SWITCH
USB PORT
POWER JACK
EZ100/EZ300/EZ500 Series
2
Open The Printer Cover
LABEL SUPPLY MODULE
- LABEL SUPPLY HUB
- LABEL GUIDE PLATES ( SET of 2 )
RIBBON MODULE
- RIBBON FEED MECHANISM
- RIBBON HUB
- EMPTY RIBBON CORE
ADJUSTMENT SCREW ( LEFT )
Screw for adjusting the print head pressure
ADJUSTMENT SCREW ( RIGHT )
Screw for adjusting the print head pressure
Open The Printing Mechanism
RELEASE CATCH ( RIGHT )
RELEASE CATCH ( LEFT )
PRINTING MECHANISM
ADJUSTMENT SCREW
Screw for adjusting
the print line
RIBBON SUPPLY HUB
PLATEN
LABEL GUIDE ( RIGHT )
LABEL GUIDE ( LEFT )
LABEL SENSOR
Movable
EZ100/EZ300/EZ500 Series
3
2. Printer Setup
2-1 Open The Printer Cover

Pressing The Cover Open Buttons
Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the
printer housing and lift the cover.
Pressing the button
Pressing the button
COVER OPEN BUTTONS
Release buttons for opening the printer cover.
Lift the printer cover backward
EZ100/EZ300/EZ500 Series
4
2-2 Open The Printing Mechanism

Pressing The Release Catches
Release and lift the printing mechanism.
RELEASE CATCHES
Lift the printing mechanism
Pressing
Pressing
EZ100/EZ300/EZ500 Series
5
2-3 Loading The Ribbon

A New Ribbon Module Installation
Place the new ribbon on the hub which forms a ribbon supply hub.
Place on the hub
RIBBON SUPPLY HUB
RIBBON HUB
NEW RIBBON
Place the empty ribbon core on the hub which forms a ribbon rewind hub.
Place on the hub
RIBBON FEED MODULE
RIBBON HUB
EMPTY RIBBON CORE
Stick the ribbon supply hub on the ribbon rewind hub and wind the rewind hub 2~3 circles.
Wind the ribbon around the core 2~3 circles
EZ100/EZ300/EZ500 Series
6

Install The Ribbon On The Printer
Place the ribbon supply hub at the back of the printing mechanism
Insert into the printing mechanism
Pass the ribbon supply hub under the print head.
Insert the ribbon rewind hub on the ribbon feed mechanism.
Close the printing mechanism, making sure that it clicks into place.
Place on the printing mechanism
Wind to the back
RIBBON FEED MECHANISM
EZ100/EZ300/EZ500 Series
7
2-4 Loading The Label Roll

A New Label Roll Module Installation
Place the label stock on the label supply hub, attach the guide plates to the label stock holder
LABEL STOCK
Place on the ribbon hub
LABEL SUPPLY HUB
LABEL GUIDE PLATES

Install The Label Roll Module On The Printer
Now load the label stock into the printer
Place on the printer
EZ100/EZ300/EZ500 Series
8
Release the printing mechanism and lift it.
Pass the labels through the label guides up to the tear-off plate.
Adjust the label guides to the label width.
Through the label guides
LABEL GUIDES
Close the printing mechanism
Close
EZ100/EZ300/EZ500 Series
9
2-5 Loading The Label Roll (Label Dispenser Model)
Pass the paper through the guides.
Through the label guides
LABEL GUIDES
Remove the first labels from the liner, so you can pull the liner through the guides.
THE PAPER FEED ROLLER
OF PRINTER
Tear a label
THE FIRST LABEL
EZ100/EZ300/EZ500 Series
10
Pass the label stock through the printer as shown in the illustration on the right
LABEL
LINER
LABEL STOCK
THE PAPER FEED ROLLER OF LABEL
DISPENSER MODULE
THE PAPER FEED ROLLER OF PRINTER
Close the label dispenser and the print mechanism. The installation is completed now.
Close
EZ100/EZ300/EZ500 Series
11
Press the FEED button to feed the label. The label will be peeled from the liner while it passes through the label
dispenser.
PAPER SENSOR
Remove the label
Press the FEED key
LABEL
LINER
! NOTICE

A label liner thickness of 0.006 mm ± 10% and a weight of 65 g/m 2 ± 6% are recommended.

The label dispenser will take labels up to a max. width of 110 mm. Labels should be at least 25 mm high to
ensure correct functioning of the label dispenser.

When using the label dispenser, set the stop position to 9 mm.

There is a paper sensor on the Label Dispenser module. It will stop the printing if it is covered by label.
Please remove the last printed label and the printer will then continue to print next label.
EZ100/EZ300/EZ500 Series
12
2-6 Loading The Label Roll (Cutter Model)
Pass the labels through the guides.
Close the printing mechanism.
Through the label guides
Through the cutter module
LABEL GUIDES
To finish, press the FEED button to set the label position.
Press the FEED key
! NOTICE

Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning.

The cutter has a blade life of 400,000 cuts when using paper liner which is 0.2mm thick and 3 inches wide.
You can cut paper with a max. width of 116 mm.

Labels should be at least 30 mm high to ensure correct functioning of the cutter.

With the cutter installed, setting the stop position in GoLabel to 30, or the E value to 30 is recommended.

If you use cutter, please do not use inside wound media while printing, otherwise the breakdown may occur.
EZ100/EZ300/EZ500 Series
13
2-7 Installing The Label Supply Hub Base On Internal Diameter

1" Cores
Installing the label supply hub for 1" cores.

1.5" Cores
Installing the label supply hub for 1.5" cores

3" Cores
Installing the label supply hub for 3" cores.
EZ100/EZ300/EZ500 Series
14
2-8 Preparing For Tag Printing
In tag printing, the tag hole indicates the height of a label. During adjustment, the sensor must therefore be
positioned directly below the tag hole as shown in the illustration.
SENSOR POSITION
EZ100/EZ300/EZ500 Series
15
2-9
Connecting The Printer To The Host Computer

Please make sure that the printer is switched off.

Connect the power cord to the AC adapter and connect the adapter to the printer.

Connect the USB / parallel cable to the printer and host computer. (USB / parallel cable’s type
depends on the printer which you purchase.

Switch on the printer. The LED indicator should now lights up.
A1
POWER SLOT
B1
USB PORT
A1
B1
POWER JACK
USB PORT
B2
USB PORT
A2
PLUG
B2
USB PORT
A2
THE SOCKET OF THE WALL
EZ100/EZ300/EZ500 Series
16
2-10 Installing The Driver
STEP-01
Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull-Driver" folder on
the CD
STEP-02 Select the icon for the driver file and click it to start the installation.
STEP-03
STEP-04
Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
Select "Install printer drivers".
STEP-05
Specify your printer model.
EZ100/EZ300/EZ500 Series
17
STEP-06
Specify the port used to connect the printer to the host computer.
STEP-07
Enter a printer name and assign the appropriate rights.
Godex EZ520
STEP-08 Once the installation is complete, a summary of the printer settings is displayed.
STEP-09 Check whether the printer settings are correct and click "Finish" to start copying the driver files.
STEP-10 Wait until copying is complete, then finish the installation.
Godex EZ520
Godex EZ520
EZ100/EZ300/EZ500 Series
18
STEP-11
Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
EZ100/EZ300/EZ500 Series
19
3. Operation Panel
3-1
LED Operation Panel
LED Operation Panel
FEED Button
LED Indicator

FEED Button
When you press the FEED button, the printer moves the label to the defined stop position. If you are using
continuous labels, pressing the FEED button will move label stock until you release the button again. If you are
using individual labels, pressing the FEED button will move only one label. If the label does not stop at the correct
position, please run the auto calibration (See Section 3-2. for the label size calibration function) on the label stock.

LED Indicators
LED indicator
Status
Description
Green
Standby mode
The printer is ready for operation
Red /Orange
Error mode
The printer has detected an error.
(See Section 3-2. for Error alerts)
EZ100/EZ300/EZ500 Series
20
3-2 Error Alerts
In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED
indicators and hear some beep signals. Please refer to below table for the error alerts.
Error Indicators
● Red
LED Operation Panel
● Orange
Flashing
Frequency
● Flashing
● Flashing
Slowly
LED Indicator
● Light on
LED indicator
Beeps
2 x 2 beeps
STATUS
Description
Solution
No paper is detected.
Please execute Auto Sensing again.
Paper is finished.
Replace the paper or ribbon.
Paper Error
Printer feed problem.
Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot detect
a gap or black mark between the
labels; there is no paper. Please reset
the sensor.
1. To work in thermal transfer mode,
load a ribbon.
2. Alternatively, select the direct
thermal printing mode.。
No ribbon is installed and
the printer is set to
direct thermal printing
mode.
The memory is full. The
printer prints the message Delete unnecessary data from memory.
"File System full".
Use the "~X4" command to print all
Unable to find file. The
files. Then check whether the files
First 2 beeps,
printer prints the message
Memory Error
exist and whether the names are
than 3 beeps
"File Name Not found".
correct.
A file of the same name
already exists. The printer Change the name of the file and try
prints the message "
storing it again.
Filename is repeated”".
Wenn the printer is overheated, The
printer will stop printing automatically.
High temperature at the
None
Print Head Error
Once the print head has cooled down,
print head.
the printer switches to standby mode.
The LED indicator stops flashing.
EZ100/EZ300/EZ500 Series
2 x 3 beeps
Print Mode Error
2 x 4 beeps
Operation Error
The printing head is not
correctly closed.
21
Open the print mechanism and close
it again.
3-3 Label size calibration and Self Test Page
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
And the self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.
STEP-01
Check that the paper is loaded correctly.
STEP-02
Switch off the printer and press Feed button.
STEP-03
Switch the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release
the FEED button. The printer will now measure the label stock and store the label height.
STEP-04
Once the printer has successfully measured the label stock, it will print a self-test label.
contents of a self-test printout are listed below.
EZ520:GX.XXX
Model & Version
USB S/N:12345678
USB ID setting
MAC Addr:xx-xx-xx-xx-xx-xx
MAC address of Ethernet port
IP protocol setting
DHCP Enable
IP xxx.xxx.xxx.xxx
IP address of Ethernet port
Gateway xxx.xxx.xxx.xxx
Gateway setting
Netmask setting
Sub-Mask xxx.xxx.xxx.xxx
##################################
1 DRAM installed
Number of DRAM installed
Image buffer size:1500 KB
Image buffer size
0000 FORM(S) IN MEMORY
Number of forms
Number of graphics
0000 GRAPHIC(S) IN MEMORY
000 FONT(S) IN MEMORY
Number of fonts
000 ASIAN FONT(S) IN MEMORY
Number of Asian fonts
000 DATABASE(S) IN MEMORY
Number of Databases
Number of Scalable fonts
000 TTF(S) IN MEMORY
Free memory size
Speed, Density, Ref. Point, Print direction
Label width, Form length, Stop position
4073 KB FREE MEMORY
Cutter, Label Dispenser, Mode
Option:^D0 ^O0 ^AD
^S4 ^H8 ^R000 ~R200
^W102 ^Q100,3 ^E18
Reflective AD:1.96 2.84 2.49[0.88_23]
Sensor Setting
Code Page
Code Page:850
Default state=Yes
Printer is on factory default
EZ100/EZ300/EZ500 Series
22
3-4 Operation Panel
STEP 1, Let the printer enter Dump Mode
(For Desktop printer EZ100/EZ300/EZ500 series)
1. Power off the printer, press and hold the FEED key.
2. Power on the printer (while still holding the FEED key).
3. There are 3 serial short beeps first, then, 3 single beep.
rd
Release FEED key when heard the 3 beep.
STEP 2. Make sure Printer ready for print a label
STEP 3. Send a label or commands which met problem to the printer
STEP 4. Printer will print out a label with letters and numbers, please
take a picture on them and send us by email.
To cancel (get out of) the Dump Mode, please press the FEED key, and then the printer will
automatically print “OUT OF DUMP MODE.” This indicates that the printer is back to the standby mode.
EZ100/EZ300/EZ500 Series
23
4. NetSetting for Ethernet
4-1 Installing The NetSetting software
The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.
It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow
below steps.
Step-01
Step-02
Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the
CD.
Select the icon for the NetSetting installation file and click it to start the installation.
Step-03
Step-04
Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure
Specify the “Installation Folder".
Step -05
Step -06
Click ”Next” to start the installation.
Once the installation is completed; you will see the NetSetting icon on your desktop.
EZ100/EZ300/EZ500 Series
24
4-2
The interface of NetSetting
Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the
basic information of connected printer and your PC.
Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network
environment. Once a connected Godex printer is detected, it will be listed on the start page.
There are six tabs on the top of interface which can configure different types of network settings. But for the data
EZ100/EZ300/EZ500 Series
25
security reason, you need correct password to enter the configuration pages.
! NOTICE

The default password is “1111”, you can change the password later from the “IP Setting” tab.
IP Setting
The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the
printer. You can also set the printer’s IP address ether by DHCP or by Static IP.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
! NOTICE

To fully benefit from the NetSetting software, you should be familiar with basic networking
principles. Please contact your network administrator for related network setting information
EZ100/EZ300/EZ500 Series
26
Alert Path Setting
NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert
messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).
You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
EZ100/EZ300/EZ500 Series
27
Alert Message Setting
For the alert message notification function, you can decide which error cases need to be sent out to the operator.
Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
EZ100/EZ300/EZ500 Series
28
Printer Configuration
Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by
this setting page.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
EZ100/EZ300/EZ500 Series
29
User Command
“The “User Command” tab provides a communication interface for operator to control the printer. Input printer
commands in "Input Command" window and press “Send Command” button, the commands will be sent to the printer.
For some commands that will return response message, the message will be displayed in "Output Message" window.
You can press “Send Command” button to send printer commands via Ethernet port and control the printer remotely
EZ100/EZ300/EZ500 Series
30
Firmware Download
On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to
update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.
The printer firmware then can be updated remotely.
In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer
configurations back to factory default.
EZ100/EZ300/EZ500 Series
31
5. Maintenance And Adjustment
5-1 Cleaning The Print Head
Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer
cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a
good print quality and a longer lifespan of the print head.

Cleaning Steps
Here is how you clean the print head.
1. Switch off the printer.
2. Open the printer cover.
3. Release the printing mechanism and lift it.
4. Remove the ribbon.
5. To remove any label residue or other dirt from the print head (see blue arrow), please use a soft
lint-free cloth dipped in alcohol.
PRINT HEAD
To clean the print head
! NOTICE

The print head should be cleaned once a week.

Please make sure that there are no metal fragments or other hard particles on the soft cloth
used to clean the print head.
EZ100/EZ300/EZ500 Series
32
5.2 Adjusting The Print Head Pressure
When printing on special media (with varying material thickness), the print quality may suffer. You will then need to
adjust the print head pressure.

Adjustment Steps
1. Open the printer cover.
2. Remove the ribbon.
3. Use a screw driver and slowly turn the adjustment screws for the print head to increase or reduce the print
head pressure. Do not screw it hard, otherwise the machine will be broken.
4. Turn the adjustment screws according to actual position which is unsuccessful printed. Turn towards +(Plus)
indicates : The pressure is increased;Turn towards –(Minus) indicates : The pressure is reduced.
Turn the adjustment screws
SCREW ( RIGHT )
Screw for adjusting the print head pressure
on right side
SCREW ( LEFT )
Screw for adjusting the print head
pressure on left side
5-3 Adjusting The Print Line
When the print line is incorrectly set, the print quality on one side of the medium may suffer.
In such a case, the print line must be adjusted so it is positioned parallel to the paper feed roller.

Adjustment Methods
1. To move the print head in direction A as indicated by the blue arrow, turn the adjustment wheel
anticlockwise (see arrow 1).
2. To move the print head in direction B as indicated by the blue arrow, turn the adjustment wheel clockwise
(see arrow 2).
Direction-A
1
2
Turn the adjustment wheel
Direction-B
ADJUSTMENT WHEEL
PRINT HEAD
EZ100/EZ300/EZ500 Series
33
5-4 Cleaning The Cutter (Cutter Model)
While using the cutter, paper jams may occur. Please follow the below steps to clean the paper jam.
A socket head screw for adjusting the cutter is located on the bottom of cutter module, as shown in below illustration.

Cleaning Steps
1. Switch off the printer.
2. Use a Philips screwdriver to turn the socket head screw and release the knife.
3. When you have cleared the paper jam, switch on the printer again. The cutter will automatically reset
SOCKET HEAD SCREW
! NOTICE

Labels should be at least 30 mm high to ensure correct functioning of the cutter.
EZ100/EZ300/EZ500 Series
34
5-5 Troubleshooting
Problem
The printer is switched on but the display
does not light up.
Solution

Check the power supply.。


Check the software settings (driver settings) or
command codes.
Look for the error alert in the table in Section 3-3 Error
alerts .
Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed.)
Please make sure that the label stock is loaded the right
way up and that it is suitable material.
Please make sure that the ribbon is loaded correctly.
Clear the paper jam. Remove any label material left on
the thermal print head and clean the print head using a
soft lint-free cloth dipped in alcohol.
Check the thermal print head for dust or other dirt (label
material or ribbon residue).
Check for errors in the application software.
Check the ribbon for wrinkles.
Check the power supply.
Run a self test (Section 3-2 ) and check the test print
pattern to see whether the print head prints over the
entire width of the medium.
Check the quality of the print medium.
Run the Label size calibration function. (Section 3-2)
Check the label height setting.
Check whether there is paper or dust covering the
sensor.
Check the paper guide settings.

Check whether the label stock is positioned straight.

Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not fed
through or cut off incorrectly.


The label dispenser is not functioning
normally.


Check whether the cutter has been correctly installed.
Check whether the paper guides are functioning
correctly.
Check whether there is dust on the label dispenser.
Check whether the label stock is positioned correctly.
One or both LEDs light up red and printing is
interrupted.


The label stock passes through the printer but
no image is printed.



The label stock jams during printing.



There is no printed image on part of the label

or the image is blurred.

The printed image is positioned incorrectly
or a label is missed out during printing.
The cutter does not cut off the labels in a
straight line.
The cutter does not cut off the labels
completely.




! NOTICE

If any problems occur that are not described here, please contact your dealer.
EZ100/EZ300/EZ500 Series
35
Appendix -EZ100 Series Printer Specifications
Model
Print Method
Resolution
Print Speed
Print Width
Print Length
Processor
Memory
Sensor Type
Media
Ribbon
Printer Language
Software
Resident Fonts
Download Fonts
Barcodes
Code Pages
Graphics
Interfaces
Control Panel
Power
Environment
Humidity
Agency Approvals
Dimension
Weight
Options
EZ120
EZ130
Thermal Transfer / Direct Thermal
203 dpi (8 dots/mm)
300 dpi (12 dots/mm)
Up to 4 IPS (102 mm/s)**
3 IPS (76 mm/s)**
4.25” (108 mm)
4.16” (105.7 mm)
Min. 0.16” (4 mm)**
Min. 0.16” (4 mm)**
Max. 68” (1727 mm)
Max. 30” (762 mm)
32 Bit RISC CPU
8MB Flash (4MB for user storage); 16MB SDRAM
Adjustable reflective sensor
2 fixed transmissive sensors, central aligned
Types: Continuous form, gap labels, black mark sensing, and punched hole; label length set by auto sensing or
programming
Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max.
Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max.**
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1” (25.4 mm), 1.5” (38.1mm), 3” (76.2mm)
Types: Wax, wax/resin, resin
Length: 981’ (300 m)
Width: 1.18” Min. - 4.33” (30 mm - 110 mm) Max.
Ribbon roll diameter: 2.67“ (68 mm)
Core diameter: 1” (25.4 mm)
EZPL, GEPL, GZPL auto switch
Label design software: GoLabel (for EZPL only)
Driver: Windows 2000 / XP / VISTA / Windows 7 / Windows 8.1
DLL/SDK: Win CE, .NET, Andriod, Windows Mobile, Windows 2000 / XP / VISTA / Windows 7 / Windows 8.1
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
1-D Bar codes:
Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2 of 5 & I 2 of 5 with Shipping Bearer Bars,
Codabar, Code 128 (subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight,
Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM, GS1 DataBar, German Post Code,
Planet 11 & 13 digit, Japanese Postnet, I 2 of 5 with human readable check digit, Standard 2 of 5, Industrial 2 of 5,
Logmars, Code 11, Code 49, Cadablock
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR code and Aztec code.
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)
Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software
USB Device (B-Type)
One Tri-color LED: Power (Green, Orange and Red)
Function Key: FEED
Wall Mount Auto Switching 100-240VAC, 50-60Hz.
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
CE(EMC), FCC Class A, CB, CCC, UL, cUL
Length: 11.2” (285 mm)
Height: 6.8” (171 mm)
Width: 8.9” (226 mm)
6 lbs (2.72Kg) ,excluding consumables
External label roll holder for 10”(250 mm) O.D. label rolls
External label rewinder T10
* Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their
respective owners.
** Minimum print height, maximum print speed and maximum media thickness specification compliance can be dependent on non-standard
material variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for minimum
print height, maximum print speed and maximum media thickness capability.
EZ100/EZ300/EZ500 Series
36
Appendix -EZ300/EZ500 Series Printer Specifications
Model
Print Method
Resolution
Print Speed
Print Width
Print Length
Processor
Memory
Sensor Type
Media
Ribbon
Printer Language
Software
Resident Fonts
Download Fonts
Barcodes
Code Pages
Graphics
Interfaces
Control Panel
Power
Environment
Humidity
Agency Approvals
Dimension
Weight
Options
EZ320
EZ330
EZ520
EZ530
Thermal Transfer / Direct Thermal
203 dpi (8 dots/mm)
300 dpi (12 dots/mm)
203 dpi (8 dots/mm)
300 dpi (12 dots/mm)
Up to 6 IPS (152 mm/s)**
4 IPS (102 mm/s)**
Up to 6 IPS (152 mm/s)** 4 IPS (102 mm/s)**
4.25” (108 mm)
4.16” (105.7 mm)
4.25” (108 mm)
4.16” (105.7 mm)
Min. 0.16” (4 mm)**
Min. 0.16” (4 mm)**
Min. 0.16” (4 mm)**
Min. 0.16” (4 mm)**
Max. 68” (1727 mm)
Max. 30” (762 mm)
Max. 68” (1727 mm)
Max. 30” (762 mm)
32 Bit RISC CPU
8MB Flash (4MB for user storage); 16MB SDRAM
Adjustable reflective sensor
2 fixed transmissive sensors, central aligned
Types: Continuous form, gap labels, black mark sensing, and punched hole; label length set by auto sensing or
programming
Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max.
Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max.**
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1” (25.4 mm), 1.5” (38.1mm), 3” (76.2mm)
Types: Wax, wax/resin, resin
Types: Wax, wax/resin, resin
Length: 360’ (110 m)
Length: 981’ (300 m)
Width: 1.18” Min - 4.33” (30 mm - 110 mm) Max
Width: 1.18” Min. - 4.33” (30 mm - 110 mm) Max.
Ribbon roll diameter:1.57“ (40 mm)
Ribbon roll diameter: 2.67“ (68 mm)
Core diameter: 0.5” (12.7 mm)
Core diameter: 1” (25.4 mm)
EZPL, GEPL, GZPL auto switch
Label design software: GoLabel (for EZPL only)
Driver: Windows 2000 / XP / VISTA / Windows 7 / Windows 8.1
DLL/SDK: Win CE, .NET, Andriod, Windows Mobile, Windows 2000 / XP / VISTA / Windows 7 / Windows 8.1
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
1-D Bar codes:
Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2 of 5 & I 2 of 5 with Shipping Bearer Bars,
Codabar, Code 128 (subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight,
Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM, GS1 DataBar, German Post Code,
Planet 11 & 13 digit, Japanese Postnet, I 2 of 5 with human readable check digit, Standard 2 of 5, Industrial 2 of 5,
Logmars, Code 11, Code 49, Cadablock
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR code and Aztec code
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)
Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software
USB Device (B-Type), Ethernet port (RJ-45)
One Tri-color LED: Power (Green, Orange and Red)
Function Key: FEED
Auto Switching 100-240VAC, 50-60Hz.
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
CE(EMC), FCC Class A, CB, CCC, UL, cUL
Length: 11.2” (285 mm)
Height: 6.8” (171 mm)
Width: 8.9” (226 mm)
6 lbs (2.72Kg) ,excluding consumables
External label roll holder for 10”(250 mm) O.D. label rolls
External label rewinder T10
* Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their
respective owners.
** Minimum print height, maximum print speed and maximum media thickness specification compliance can be dependent on non-standard
material variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for minimum
print height, maximum print speed and maximum media thickness capability
EZ100/EZ300/EZ500 Series
37
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement