Summary Report 2016 - AV
Summary Report 2016
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Anti-Virus Comparative
Summary Report 2016
Awards, winners, comments
Language: English
December 2016
Last Revision: 4th February 2017
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Summary Report 2016
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Table of Contents
Introduction
Management Summary
Tests
Results and Awards
Advice on Choosing Computer Security Software
Overview of levels reached during 2016
Annual Awards
Awards for individual tests
Awards for all combined scores of all tests
Product of the Year 2016
Outstanding Products 2016
Top-Rated Products 2016
Whole-Product Dynamic “Real-World” Protection winners
File Detection winners
False Positives winners
Overall Performance (Low System-Impact) winners
Malware Removal winners
User Experience Review
Review Format
Glossary
Protection features included in the Windows operating system
Avast Free Antivirus
AVG Internet Security
Avira Antivirus Pro
Bitdefender Internet Security
BullGuard Internet Security
Emsisoft Anti-Malware
eScan Internet Security Suite
ESET Internet Security
Fortinet FortiClient with FortiGate
F-Secure SAFE
Kaspersky Internet Security
Lavasoft Ad-Aware Pro Security
McAfee Internet Security
Microsoft Windows Defender for Windows 10
Quick Heal Total Security
Sophos Endpoint Security and Control
Tencent PC Manager
ThreatTrack VIPRE Internet Security Pro
Trend Micro Internet Security
Feature List
Copyright and Disclaimer
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Introduction
About AV-Comparatives
We are an independent test lab, providing rigorous testing of security software products. We were
founded in 2004 and are based in Innsbruck, Austria.
AV-Comparatives is an ISO 9001:2015 certified organisation (renewed
and upgraded in 2016). We received the TÜV Austria certificate for our
management system for the scope: “Independent Tests of Anti-Virus
Software”.
http://www.av-comparatives.org/iso-certification/
AV-Comparatives is the first certified EICAR Trusted IT-Security Lab
http://www.av-comparatives.org/eicar-trusted-lab/
At the end of every year, AV-Comparatives releases a summary report to comment on the various
anti-virus products tested over the year, and to highlight the high-scoring products of the various
tests that took place over the course of the year. Please bear in mind that this report looks at all the
comparative tests of 2016, i.e. not just the latest ones. Comments and conclusions are based on the
results shown in the various comparative test reports of AV-Comparatives, as well as from
observations made during the tests (http://www.av-comparatives.org/comparatives-reviews/).
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Participating Vendors
The following vendors participated in AV-Comparatives’ Public Main Test-Series of 2016 and agreed
to have the effectiveness of their products independently evaluated.
We are happy that this year’s tests helped several vendors to find critical and other bugs in their
software, and that this has contributed to improving the products.
Approved Security Product Award
The products of all the 19 vendors above are AV-Comparatives 2016 Approved Windows Security
Products.
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Management Summary
Tests
In 2016, AV-Comparatives subjected 19 security products for Windows to rigorous investigation. All
the programs were tested for their ability to protect against real-world Internet threats, identify
thousands of recent malicious programs, provide protection without slowing down the PC, and
remove malware that had already infected a PC.
Results and Awards
Whilst all of the programs in our test reached an acceptable level overall, some programs
outperformed others. For details, please see “Overview of levels reached during 2016” on page 9. In
order to recognise those products that achieve outstanding scores in our tests, we have given a
number of end-of-year awards that highlight the best results in each test and overall. The Product of
the Year, Outstanding Product and Top Rated awards are based on overall performance in the Public
Main Test Series; there are also Gold, Silver and Bronze awards for each individual test type. Please
see the Award Winners section for more details of the awards. The 2016 Product of the Year Award
goes to Avira; Outstanding Product Awards go to (alphabetically) Bitdefender and Kaspersky Lab;
Top Rated Products are (alphabetically) Emsisoft, ESET, Tencent and ThreatTrack VIPRE.
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Overview of tested products
Here we provide a summary for each of the programs tested, with a note of each one’s successes
during the year. Although the user interface does not affect any awards, we have noted some of the
best UI features as well.
Avast won three Advanced+ awards in this year’s tests. It took joint Silver in the Performance Test.
The program is quick and easy to install, and simple to use.
AVG received 4 Advanced+ awards in this year’s tests. It wins the joint Gold Award for Malware
Removal, and joint Bronze Award for the Real-World Protection Test. We liked its clear and persistent
malware alerts.
Avira is Product of the Year this year, receiving Advanced+ awards in all 7 tests. It wins joint Gold
Awards for the File Detection and Performance Tests, Silver for the Malware Removal Test, and joint
Silver for the Real-World Protection Test. The menu panel on the left-hand side of the window
provides easy access to all the program’s features.
Bitdefender is an Outstanding Product this year, with joint highest scores overall. It wins the Gold
Award for the Real-World Protection Test, joint Silver for Performance, File Detection and False
Positives,and the Bronze Award for Malware Removal. The very modern interface design is consistent
with that found in mobile devices.
BullGuard received three Advanced+ awards in 2016’s tests. It took the joint Silver Award for False
Positives and File Detection. Malware alerts are informative and persistent, and the tiled interface
provides easy access to individual components.
Emsisoft is a Top Rated Product this year, with four Advanced+ awards. It wins a joint Silver Award
for File Detection, and joint Bronze for Performance. We liked its informative setup wizard, and the
very clean and modern interface design.
eScan received an Advanced+ award in three tests this year. It wins joint Silver Awards for File
Detection and False Positives. Its tiled interface provides easy access to individual components, and
status information about each one.
ESET received four Advanced+ awards this year, and is once again a Top Rated Product. It wins joint
Gold Awards for False Positives and Performance. The program interface is very clean and easily
accessible, and help facilities are excellent.
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Fortinet received one Advanced+ award this year. Its user interface is business-oriented but
straightforward.
F-Secure reached Advanced+ level in three of our main tests this year. It wins a joint Silver Award
for File Detection. We liked its clear and persistent malware alerts.
Kaspersky Lab is an Outstanding Product this year, having received Advanced+ awards in all of the
year’s tests. It also wins joint Gold in the File Detection and Malware Removal Tests, joint Silver in
the Real-World Protection Test, and joint Bronze in the False Positives and Performance Tests. We
especially liked its automatic software updater.
Lavasoft received three Advanced+ awards in 2016. It receives a Bronze Award for File Detection and
joint Bronze for False Positives. The program window is very clear, and the manual is comprehensive,
clearly laid-out and well-illustrated.
McAfee received two Advanced+ awards this year. It also takes a joint Bronze Award for False
Positives. The Navigation Center provides an at-a-glance view of all its features.
Microsoft’s built-in security product served as baseline. It received awards in five tests this year. Its
simple design makes it very easy to use.
Quick Heal received four Advanced+ awards in this year’s tests. It also takes a joint Silver Award for
File Detection. Its status report and malware alerts are very clear.
Sophos received an award in all the Main-Series Tests this year. It takes a joint Silver Award for
False Positives. Its user interface is straightforward, although oriented towards business use.
Tencent is a Top-Rated Product this year, with 5 Advanced+ awards in the tests. It wins a joint
Gold Award for Malware Removal, and a joint Silver Award for File Detection. Malware alerts are very
obvious, and are displayed until you close them.
ThreatTrack VIPRE is a Top-Rated Product in 2016, receiving 5 Advanced+ awards in the tests. It
receives a joint Bronze Award for the Real-World Protection Test. The user interface is very clean and
modern.
Trend Micro received awards in all of this year’s tests. It wins a joint Gold Award for False Positives.
The malware and status alerts are very clear, and persistent.
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Advice on Choosing Computer Security Software
There is no such thing as the perfect security program, or the best one for all needs and every user.
Being recognized as “Product of the Year” does not mean that a program is the “best” in all cases
and for everyone: it only means that its overall performance in our tests throughout the year was
consistent and unbeaten.
Before selecting a security product, please visit the vendor’s website and evaluate their software by
downloading a trial version. Our awards are based on test results only and do not consider other
factors, as there are some important factors (such as available interface languages, price, and
support options), which you should evaluate for yourself.
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Overview of levels reached during 2016
AV-Comparatives provides a wide range of tests and reviews in comprehensive reports
(http://www.av-comparatives.org/comparatives-reviews/). Annual awards for 2016 are based on the
Public Main Test-Series: Real-World Protection Test, Performance Test, File Detection Test, FalseAlarm Test and Malware Removal Test.
All the programs tested are from the reputable and reliable manufacturers. Please note that even the
STANDARD level/award requires a program reach a good standard, although it indicates areas which
need further improvement compared to other products. ADVANCED indicates areas which may need
some improvement, but are already very competent. Below is an overview of awards reached by the
various anti-virus products in AV-Comparatives’ main test-series of 2016.
Key:
* = Standard, ** = Advanced, *** = Advanced+
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Annual Awards
Awards for individual tests
For each of the test types1 in the Public Main Test Series (Real-World Protection, File Detection,
Performance, Malware Removal, and False Positives2), we give Gold, Silver and Bronze awards, for
the first, second and third highest-scoring products, respectively.
Awards for all combined scores of all tests
As in previous years, in 2016 we are giving our Product of the Year Award to the product with the
highest overall scores across all of the tests in the Public Main Test Series. This depends on the
number of Advanced+ awards received in all the tests. As all products receiving an Advanced+ award
are considered (statistically speaking) to be as good as each other, a product can receive the
Product of the Year award without necessarily reaching the highest score in any individual test.
As in previous years, where there has been a tie for Product of the Year, we are using the following
tiebreaker: the product that has not won the award before, or the product that won it less/least
recently, is given the award. However, there it is very close competition between three different
products this year, all of which received the Advanced+ Award in all of the qualifying tests.
Consequently, we are introducing the Outstanding Product Award, which we are giving to the two
other products that also achieved top scores.
As in previous years, we will also be giving Top Rated Awards to a select group of participating
products which reached a very high standard in the Public Main Series tests. We have used the
results over the year to designate products as “Top Rated”. Results from all the tests are assigned
points as follows: Tested = 0, Standard = 5, Advanced = 10, Advanced+ = 15. Products with 90
points or more are given the Top Rated award, with two conditions. Firstly, any products that failed
to win any award (i.e. got 0 points) in either of the Real-World Protection tests have not been
considered. Secondly, good results in the Performance Tests cannot make up for weak results in the
detection/protection tests.
To get the Approved Windows Security Product Award (see page 4), at least 35 points must be
reached.
For some test types, there may be two actual tests conducted in a year; the awards are based on the
combined score of both tests.
2
The False Positives Test is not an independent test, but part of the File Detection Test.
1
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Product of the Year 2016
AV-Comparatives’ 2016 Product of the Year award goes to Avira.
AVIRA
Outstanding Products 2016
AV-Comparatives’ 2016 Outstanding Product Awards go to, in alphabetical order:
Bitdefender, Kaspersky Lab
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Top-Rated Products 2016
AV-Comparatives’ Top-Rated Award for 2016 goes to, in alphabetical order:
Emsisoft, ESET, Tencent, ThreatTrack VIPRE
Please see our summary and awards pages – links below:
http://chart.av-comparatives.org/awardslist.php?year=2016
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Whole-Product Dynamic “Real-World” Protection winners
Security products include various different features to protect systems against malware. Such
protection features are taken into account in the Whole-Product Dynamic “Real-World” Protection
tests, which test products under real-world conditions. Products must provide a high level of
protection without producing too many false alarms, and without requiring the user to make many
decisions.
The programs with the best overall results over the course of the year were from: Bitdefender,
Avira, Kaspersky Lab, ThreatTrack VIPRE and AVG.
AWARDS
Bitdefender
Avira, Kaspersky Lab
ThreatTrack VIPRE, AVG
For details and full results of the 2016 Real-World Protection tests, please click the link below:
http://www.av-comparatives.org/dynamic-tests/
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File Detection winners
The File Detection Test evaluates the static file scanning engine component, which is one subset of
the protection features provided by security products. A high detection rate of malware - without
causing too many false alarms – is, depending on the situation, one of the most important,
deterministic and reliable features of an anti-virus product (as e.g. it is not heavily dependent on
infection vectors or other factors).
Avira, Bitdefender, BullGuard, Emsisoft, eScan, F-Secure, Kaspersky Lab, Quick Heal, Tencent
and Kaspersky Lab earned ADVANCED+ in both tests. Avira and Kaspersky Lab scored over 99.9%
both times.
AWARDS
Avira, Kaspersky Lab
Bitdefender, BullGuard, Emsisoft,
eScan, F-Secure,
Quick Heal, Tencent
Lavasoft
For details and full results of the 2016 File Detection tests, please click the link below:
http://www.av-comparatives.org/detection-test/
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False Positives winners
False positives can cause as much trouble as a real infection. Due to this, it is important that antivirus products undergo stringent quality assurance testing before release to the public, in order to
avoid false positives. AV-Comparatives carry out extensive false-positive testing as part of the File
Detection Tests.
The products with the lowest rates of false positives during 2016 were ESET, Trend Micro (0),
Bitdefender, BullGuard, eScan, Sophos (5) and Kaspersky Lab, Lavasoft, McAfee (6). These
figures represent the SUM of the false positives from both FP Tests.
AWARDS
ESET, Trend Micro
Bitdefender, BullGuard,
eScan, Sophos
Kaspersky Lab, Lavasoft,
McAfee
For details and full results of the 2016 False Positive tests, please click the link below:
http://www.av-comparatives.org/false-alarm-tests/
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Overall Performance (Low System-Impact) winners
Security products must remain turned on under all circumstances, while users are performing their
usual computing tasks. Some products may have a higher impact than others on system performance
while performing some tasks.
Avast, AVIRA, Bitdefender, Emsisoft, ESET and Kaspersky Lab demonstrated a lower impact on
system performance than other products.
AWARDS
Avira, ESET
Bitdefender, Avast
Kaspersky Lab, Emsisoft
For details and full results of the 2016 Performance tests, please click the link below:
http://www.av-comparatives.org/performance-tests/
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Malware Removal winners
A very useful ability for an anti-virus program is the ability to remove malware which has already
infected a system.
In this year’s test, five products received the Advanced+ award, these being Kaspersky Lab,
Tencent, AVG, AVIRA and Bitdefender:
AWARDS
Kaspersky Lab, Tencent, AVG
Avira
Bitdefender
For details and full results of the 2016 Malware Removal test, please click the link below:
http://www.av-comparatives.org/removal-tests/
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User Experience Review
Review Format
For our 2016 Summary Report, we have tried to make the User-Experience Review more accessible to
the average computer user, by explaining some technical terms and providing a glossary. The
specific points we have looked at for each of the programs in the review are as follows.
Which versions of Windows does it work with?
We list the versions of Windows – e.g. Windows Vista, Windows 7, Windows 8, Windows 10 – that
the manufacturer supports, i.e. guarantees that the product will work with.
What features does the program have?
Some of the programs we review have additional features, such as parental controls or a replacement
firewall, which we list here. Please note that none of these are relevant to our malware-protection
or performance tests, and we have not included any details of them in this review.
Where can I find more information about the product?
We provide a link to the product page on the manufacturer’s website, so you can find out more
about it.
What we liked about the program
Here we list the design and functionality elements that we thought were particularly good in the
product.
Tips for users
Having tried the product out, we list any useful hints that we think might help readers to use the
program.
Installing the product
Here we list any decisions that you have to make when installing the program, e.g. whether you
want it to detect potentially unwanted programs.
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Finding essential features
In this section we tell you how to find the most important functions of the program. These are:
•
Security status: whether the program is up-to-date and all protection features are enabled
•
Scans: how to run a full scan, scan an individual drive, folder or file, and how to set up a
scheduled scan
•
Update: how to run a manual update of the malware definitions
•
Subscription information: where you can see the expiry date of your licence (does not apply to
free programs)
•
Help: where to go to get assistance on using the program
How does the program warn you about problems and threats?
In this section we note how the program warns you if real-time protection is disabled, and how to
reactivate it.
We show an example malware alert. Please note that many antivirus programs display a variety of
malware alerts, depending on the type of threat and the way it is encountered (download, USB stick
etc.). The alert shown in the review is thus just one example, and other alerts might be displayed in
different circumstances.
We also tell you how the program will alert you if it detects a potentially unwanted program.
To provoke the malware detection alert, we used a common malware sample (malicious program)
that we know the antivirus program will recognise. To provoke warnings for potentially unwanted
programs, we used the AMTSO Potentially Unwanted Applications Test File.
What are the program’s help features like?
Here we list the program’s help features, such as built-in help files, user manuals, and online
knowledge bases.
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Glossary
The following is provided to help non-expert users understand the terms we have used in this report.
It is by no means a complete or detailed dictionary of security-related terminology.
Antimalware program: see antivirus program
Antivirus program: an application that protects your computer against malicious programs
(malware). These days, antivirus programs guard against all types of malware, including worms and
Trojans.
Application/App: a piece of software that carries out a specific task, e.g. Microsoft Word, Mozilla
Firefox, Apple iTunes.
Download: to copy a file (e.g. picture, music track or program installer) from an Internet server to
your computer, usually by clicking on a link in a web page or email.
Firewall: a program (or physical device) that controls communications between your computer the
Internet or local area network. Amongst other things, it helps prevent hackers from gaining access
to your PC.
Install: to make a new antivirus program/security suite work on your computer, the program file
that you have downloaded or got on CD-ROM has to be run; this registers and activates the program
on your system, and provides shortcuts with which you can open its main window.
Internet security suite: an antivirus program that includes additional features such as a firewall.
Logs: a feature of antivirus programs that keeps records of malware detections, scans run, and
updates received.
Mail protection: a feature of antivirus programs which scans incoming email for malicious
attachments or links and blocks any it finds before you can access them. It is only relevant if you
use an email program such as Windows Mail, Thunderbird or Outlook. It does not apply if you access
your email using a browser (e.g. Internet Explorer, Edge, Chrome, and Firefox). However, in this case
other features of the antivirus program will still protect you against threats in emails.
Malware: any type of clearly malicious software which can e.g. damage your computer, allow hackers
to remotely control it, or steal personal data. Viruses, worms and Trojans are all examples of
malware.
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Malware definitions/malware signatures: information about malicious programs (malware) which
is used by antivirus programs to detect threats.
Phishing: a means of stealing usernames, passwords and other security-related information used to
access e.g. Internet banking websites. This is done by tricking the user into going to a fake copy of
the website and entering the necessary security details to log on, allowing the criminals to steal
these.
Potentially Unwanted Application (PUA): a program which is not malware (clearly malicious) but
which some people would nonetheless not want to have on their computers. PUAs include adware
(which may e.g. change your home page without asking permission), and legitimate programs (e.g.
for remote control) which could be misused by hackers for criminal purposes.
Potentially Unwanted Program (PUP): see Potentially Unwanted Application
Program: see Application/App
Quarantine: when antivirus programs detect a file on your computer that is believed to be malicious,
they can store it safely in quarantine so that it can be further analysed without posing a threat.
Real-time protection: a feature of antivirus programs which constantly watches for malicious
programs (malware) entering your computer via e.g. the Internet, local area network or USB stick. If
real-time protection is disabled or malfunctions, the computer is effectively unprotected during
normal use.
Scan: a feature of antivirus programs, which actively searches your computer for malicious programs
(malware). Most antivirus programs allow the user to scan the entire computer, or just a specific
area, such as a USB stick. NB: some antivirus vendors may use the term on-access scan to mean realtime protection.
Scheduled scan: a computer scan which is set to run automatically on a schedule, e.g. every
evening at 10pm.
Trojan: a malicious program (malware) which tricks the user into running it, by pretending to be a
legitimate program such as a game.
Update: a feature of antivirus programs which allows them to get the most recent information over
the Internet. The term is usually used to mean updating malware definitions, but can also mean
updating the antivirus program itself.
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Virus: a specific type of malicious program (malware). The term may be used by some people to
mean any or all types of malware, although this is not technically correct.
Virus definitions/virus signatures: see malware definitions
Web protection: a feature of antivirus programs which helps protect you against threats from web
pages. It can block e.g. phishing pages and sites known to distribute malicious programs (malware),
and detect and block any inadvertent downloads of malware before they reach your computer.
Worm: a specific type of malicious program (malware)
Windows Administrator Account: an account (name that you log on with) that gives you complete
control of the computer, and lets you e.g. install and uninstall programs.
Windows Standard User Account: an account (name that you log on with) that allows you to
change your own personal preferences, but not change system settings or install/uninstall programs.
Protection features included in the Windows operating system
Windows Vista, Windows 7, Windows 8/8.1 and Windows 10 include both the Windows Firewall, and
a program called Windows Defender that provides basic protection against malicious/unwanted
programs. We test Microsoft’s “out-of-box” protection in our Main Test Series, to help readers decide
whether installing a third-party antivirus program could provide more effective protection.
NB: In Windows Vista and Windows 7, Windows Defender only detects spyware and adware; installing
the optional Microsoft Security Essentials update provides similar protection to that incorporated
into Windows 8/8.1 and Windows 10. To check which version of Windows you have on your
computer, first press the Windows Key on your keyboard (examples shown below):
Then type winver and press the enter key on your keyboard. The Windows version will then be
displayed (example shown below):
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Avast Free Antivirus
Which versions of Windows does it work with?
XP, Vista, 7, 8, 8.1, 10
What features does the program have?
Avast Free Antivirus includes a password manager. For full details of all the features included in the
product, please click the link to the product's web page below.
Where can I find more information about the product?
https://www.avast.com/en-eu/free-antivirus-download
What we liked about the program
Installing the program is very quick and easy.
Tips for users
If you want to run a manual update of malware definitions, you have to click on the cogwheel in the
top right-hand corner of the window; the update function can be found in the settings.
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Installing the product
To install Avast Free Antivirus, you just download and run the installer program, then click Install.
There are no decisions to make.
Finding essential features
Security status: You can see this in the middle of the main window:
Scans: You can run a Smart Scan (full scan including outdated software and browser add-ons) from
the button below the status display. Alternatively, if you click the Scan button at the top of the
window, you can Scan for viruses, which offers malware-only scans; you can choose between quick,
full, custom and removable media scans. It’s also possible to right-click a drive, folder or file in
Windows Explorer and click the Avast Scan entry:
We could not find a way to schedule a scan with Avast Free Antivirus.
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Update: to manually update malware definitions, you have to click the cogwheel icons (settings),
then click Update, Update.
Subscription information: this is not applicable, as the program is free.
Help: you can open this by clicking the ? symbol in the top right-hand corner of the window.
How does the program warn you about problems and threats?
If real-time protection is disabled, the status display shows this a warning:
The protection can be reactivated by clicking either Turn on or Resolve all.
One example alert displayed when Avast Free Antivirus detects a malicious program is shown below:
The alert closes after about 30 seconds. You do not need to do anything.
By default, Avast Free Antivirus does not detct potentially unwanted programs. However, you can
switch this option on in the settings. If you do this, Avast shows a similar alert for PUPs to the
malware alert above.
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What are the program’s help features like?
The local help feature provides simple text instructions for the basic functions of the program:
There is also an online support service.3
3
https://www.avast.com/en-eu/support
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AVG Internet Security
Which versions of Windows does it work with?
Windows XP (32-bit only), Vista, 7, 8, 8.1, 10
What features does the program have?
In addition to malware protection, AVG Internet Security also includes a replacement firewall. For
full details of all the features included in the product, please click the link to the product's web
page below.
Where can I find more information about the product?
http://www.avg.com/ww-en/internet-security
What we liked about the program
AVG Internet Security makes the most important functions (status, update and scan) very easy to
find. The status display warns effectively if protection is disabled, and makes it very easy to
reactivate it. Malware warnings are clear, and stay open until you close them, giving you time to
read them. The help feature is good.
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Tips for users
Both the AVG icon on the Desktop and the System Tray icon open the AVG Zen window (see Notes
below). The main program window can be accessed directly from the Windows Start Menu, and then
pinned to the Windows Taskbar for easy access.
Installing the product
To install the program, you just need to download and run the installer file from the AVG website
and click Install Now. There is an option to create an AVG account to manage your protected
devices, but you can skip this and create the account later if you want. At the end of the
installation, a dialog box will ask if you want to install AVG Web TuneUp, which will change your
home page and search engine; you can accept or decline.
Finding essential features
Security status: This is shown at the top of the main program window:
Scans: Clicking the Scan now button in the program window starts a full scan. If you click the cog
wheel symbol to the right of this, a range of scan options is displayed, including custom and
scheduled scans:
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You can also scan a specific drive, folder or file by right-clicking it in Windows Explorer, and clicking
Scan with AVG in the context menu:
Update: You can run a manual update by clicking Protection is up to date in the main window (the
caption will change if signatures are significantly out of date).
Subscription information: We could not find a means of accessing subscription information from the
program window; you have to log on to your AVG account to see it.
Help: You can open the program’s help feature by clicking the Options menu in the top right-hand
corner of the main window, then clicking Help contents.
How does the program warn you about problems and threats?
If real-time protection is disabled, the status display in the main window changes to a warning:
The protection can be reactivated by clicking the Fix Now button.
One example alert displayed when AVG Internet Security detects a malicious program is shown
below:
The alert is displayed until you close it. You do not need to take any action. A similar alert is shown
for potentially unwanted programs.
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What are the program’s help features like?
Clicking Help contents in the Options menu shows the local help window. This opens with an FAQ
page, and has links to articles on various components and tasks. Instructions are short and simple,
with a few screenshots.
There is also an FAQ page on the AVG website:
https://support.avg.com/support_Internet_Security?l=en_US&retUrl=support_protection_crossroad
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Avira Antivirus Pro
Which versions of Windows does it work with?
Windows 7, 8, 8.1, 10
What features does the program have?
Avira Antivirus Pro is a straightforward antivirus program. It does not include a replacement firewall
but lets you control Windows Firewall from its program window.
Where can I find more information about the product?
https://www.avira.com/en/avira-antivirus-pro
What we liked about the program
Avira Antivirus Pro is very simple to install. The main program window makes it easy to find all the
important features and information.
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Tips for users
Installing the separate Browser Safety component enables search ratings, plus protection against
phishing pages, malicious search engines and other malicious URLs.
Installing the product
To install Avira Antivirus Pro, you just need to download the installer file from the Avira website and
run it. There are no choices to be made. Options to install other Avira products are displayed during
setup, but you can just ignore these if you want.
Finding essential features
Security status: This is shown in the main program window
Scan and update buttons and subscription information can all be found on the program’s home page:
Additional scan options are available from the System Scanner link on the left of the window, and
scheduled scans can be set using the Scheduler link in the same place. You can also right-click a
drive or folder in Windows Explorer and click Scan selected files with Avira:
Help: you can find this by clicking the Help menu at the top of the window, then Overview.
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How does the program warn you about problems and threats?
If real-time protection is disabled, the status display changes to show this:
The protection can be reactivated by clicking Fix problem.
One example alert displayed (in the browser window) when Avira Antivirus Pro detects a malicious
program is shown below:
You do not need to do anything, as the malicious program has been blocked automatically. . A
similar alert is shown for potentially unwanted programs.
To enable advanced web protection, you need to install the Browser Safety component. Having done
this, if you accidentally open a phishing page, Avira shows the following warning in the browser
window:
Clicking Take me away! opens Avira’s safe search page instead.
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If you use Google Chrome or Mozilla Firefox as a browser, Avira shows search ratings for searches
with Google, Bing and Yahoo. These add an icon to the left of each search result to show if the site
is considered safe or not:
What are the program’s help features like?
If you click the Help menu, then Overview, the local help window opens. This has simple instructions
for using the program, with some screenshots:
There is also an FAQ page on the Avira website: http://www.avira.com/en/support
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Bitdefender Internet Security
Which versions of Windows does it work with?
7, 8, 8.1, 10
What features does the program have?
In addition to protection against malware, Bitdefender Internet Security provides an antispam
feature, a firewall, parental controls, file encryption and secure data deletion. For full details of all
the features included in the product, please click the link to the product's web page below.
Where can I find more information about the product?
http://www.bitdefender.com/solutions/internet-security.html
What we liked about the program
Bitdefender Internet Security 2017 has a very modern interface, similar to those found in mobile
phones and tablets. This makes the program window very clean and uncluttered, and means that it
can be used easily on a touchscreen device. If you are used to using (e.g.) an iPad or Android
phone, you should find it very easy to navigate your way around the program.
Tips for users
If the program’s security status shows a problem, you can fix it by clicking on the warning itself.
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You can show the names of all the items in the left-hand menu column by clicking the “hamburger”
symbol at the top:
You can find advanced antimalware features, and other functions such as the firewall, by clicking
View Modules on the right-hand side of the window.
Installing the product
To install Bitdefender Internet Security, you just need to download and run the installer. When
setup is complete, you have to create a Bitdefender account, or sign in if you already have one.
Finding essential features
Security status: This is shown at the top of the main program window:
Scans: There is a Quick Scan button on the program’s home page. You can also scan a drive, folder or
file by right-clicking it in Windows Explorer and clicking Scan with Bitdefender:
To run a full or scheduled scan, you need to click on the View Modules link on the right-hand side of
the window, and then click System Scan to scan the whole computer, or Manage Scans to set up a
scheduled scan.
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Update: there is an Update Now button under the status display.
Subscription information: you can see this by clicking on the Account button in the menu panel on
the left.
Help: If you click on the ? symbol in the menu panel (Support) and then Product Documentation, the
program’s online help pages will open.
How does the program warn you about problems and threats?
If real-time protection is disabled, the status display shows a clear warning:
The protection can be reactivated by clicking on the red text and then Fix, or by switching Autopilot
(button to the right) on.
One example alert displayed when Bitdefender Internet Security detects a malicious program is
shown below:
The alert disappears after about half a minute. You do not need to do anything.
If you should download a potentially unwanted program, Bitdefender will show you a warning and
ask what you want to do:
You cannot make a mistake here, as none of the options allows the potentially unwanted program to
run. Clicking on Learn more opens a page of the Bitdefender website that explains what PUPs are.
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What are the program’s help features like?
The online help feature is an FAQ page with a search function4. Selecting an answer from the FAQs
or search results displays brief, simple instructions for the task in question:
http://www.bitdefender.com/media/materials/user-guide/2017/enUS/InternetSecurity/current/html/index.html
4
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BullGuard Internet Security
Which versions of Windows does it work with?
Vista, 7, 8, 8.1, 10
What features does the program have?
In addition to malware protection, BullGuard Internet Security provides a firewall, spam filter,
backup and parental controls. For full details of all the features included in the product, please
click the link to the product's web page below.
Where can I find more information about the product?
http://www.bullguard.com/products/bullguard-internet-security.aspx
What we liked about the program
The malware alerts are informative and persist until you close them, giving you time to read them.
The tiled home screen provides easy access to each of the individual components.
Tips for users
The … button at the bottom right of every tile displays a menu of actions for that component.
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Installing the product
To install BullGuard Internet Security, you just need to download and run the installer program.
There are no decisions to make.
Finding essential features
Security status: Overall security status is shown when the program window is first opened:
If all is well, the status is only shown for 2 seconds, after which the tiled homepage is displayed.
Additionally, the status of each of the individual components is shown as a symbol in the top righthand corner of their respective tiles on the home page.
Scans: You can find scan options by clicking the menu (…) on the Antivirus tile:
You can also right-click a drive, folder or file and click Scan with BullGuard:
We could not find a means of scheduling a scan.
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Update: there is an Update button at the top of the window
Subscription information: You have to log in to your online BullGuard account to find this.
Help: If you click the Support link in the bottom right-hand corner of the window, the support page
of the BullGuard website opens in your browser.
How does the program warn you about problems and threats?
If real-time protection is disabled, the status screen shown when the program is opened displays a
warning, which persists until you click one of the buttons:
The protection can be reactivated by clicking View Report, Enable:
One example alert displayed when BullGuard Internet Security detects a malicious program is shown
below:
You do not need to take any action. The alert persists until you close it. A similar alert is shown for
potentially unwanted programs.
What are the program’s help features like?
The online help pages provide comprehensive instructions for using the program’s features, well
illustrated with screenshots.5
5
http://www.bullguard.com/support/product-guides/bullguard-desktop-protection-guides/getting-started.aspx
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Emsisoft Anti-Malware
Which versions of Windows does it work with?
7, 8, 8.1, 10, all 32 and 64-bit
What features does the program have?
Emsisoft Anti-Malware is a straightforward antivirus program. For full details of all the features
included in the product, please click the link to the product's web page below.
Where can I find more information about the product?
https://www.emsisoft.com/en/software/antimalware/
What we liked about the program
The setup wizard explains potentially unwanted programs very nicely with the screenshot of a
browser laden with unwanted toolbars, and the simple tutorial at the end also makes sense to us.
The program interface has a very modern design and makes essential features easy to find.
Tips for users
The Emsisoft News strip along the bottom shows links to online articles by Emsisoft, which include
some general security advice.
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Installing the product
There are two choices to be made during setup. The first is whether to join the Emsisoft AntiMalware Network (data-sharing scheme), the second is whether to detect potentially unwanted
programs. In both cases, clear explanations are given as to what is involved.
There is a short tutorial at the end of the setup wizard which explains how to scan drives, and how
to check that real-time protection is active.
Finding essential features
Security status: This is shown in the Protection box on the left-hand side of the program window.
Scans: The Scan box on the home screen provides links for quick, full and custom scans. The custom
scan option provides a link to Scheduled Scans. You can also right-click a drive, folder or file in
Windows Explorer, and click Scan with Emsisoft Anti-Malware:
Update: these can be run from the Updates box on the home screen.
Subscription information: this is shown on the home screen below the scan options.
Help: the local help service can be opened from the ? symbol in the top right-hand corner of the
program window.
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How does the program warn you about problems and threats?
If real-time protection is disabled, the Protection tab displays a clear warning:
The protection can be reactivated by clicking on the affected component (File Guard) and checking
the Activate File Guard box.
One example alert displayed when Emsisoft Anti-Malware detects a malicious program is shown
below:
The alert is displayed for about 10 seconds. You do not need to take any action.
If you should download a potentially unwanted program, a different alert is shown:
The dialog box is shown until you click on one of the options.
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What are the program’s help features like?
The local help file provides comprehensive text instructions for the program’s features:
There is also a forum on the Emsisoft website.6
6
https://support.emsisoft.com/
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eScan Internet Security Suite
Which versions of Windows does it work with?
XP, Vista, 7, 8, 8.1, 10, all 32 and 64-bit
What features does the program have?
As well as malware protection, eScan Internet Security includes a firewall and parental controls. For
full details of all the features included in the product, please click the link to the product's web
page below.
Where can I find more information about the product?
http://www.escanav.com/en/windows-antivirus/internet-security-suite.asp
What we liked about the program
The tiled interface provides a clear overview of the program’s components and their status. Scan,
update and help features are very easy to find, and there is a very comprehensive manual available.
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Tips for users
In our test, we found that eScan Internet Security shut itself down for a few seconds after installing
an update, causing Windows so show an alert. However, the program restarts itself almost
immediately, so there is no cause for concern.
If you do not use a dedicated email program such as Outlook or Thunderbird, the mail anti-virus and
anti-spam tiles will show up as Stopped in the program window. This does not mean there is
anything wrong; it simply means they are not required. However, users should be careful to check
that other components, such as file anti-virus and firewall, are shown as Started. If not, you need to
click on the component’s tile and click Start on its settings page.
Installing the product
To install eScan Internet Security, you download and run the installer file from the eScan website.
You need to enter a licence key or click Trial, which lets you try the program for 30 days for free.
Finding essential features
Security status: The status of each individual component (such as File Antivirus) is shown on its
respective tile in the main program window.
Scans: The Scan button in the bottom left-hand corner of the window opens the scan options page,
from which you can run full, custom and scheduled scans, amongst other options. You can also
right-click a drive, folder or file in Windows Explorer and scan it by clicking the eScan entry in the
context menu:
Update: There is an update button in the bottom left-hand corner of the window.
Subscription information: you can find this by clicking License Information at the bottom of the
window.
Help: There is a big ? symbol in the top right-hand corner of the window, which displays various
help and support options.
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How does the program warn you about problems and threats?
If real-time protection is disabled, the file anti-virus tile will turn red and show the status as
Stopped:
To reactivate the protection, click on the tile and then click Start.
One example alert displayed when eScan Internet Security detects a malicious program is shown
below:
The alert closes automatically after 20 seconds. You do not need to take any action. If you should
download a potentially unwanted program, a very similar alert is shown.
What are the program’s help features like?
There is a comprehensive, well-illustrated 116-page manual in .PDF format, along with a searchable
knowledge base, on the eScan website.7
7
http://wiki.escanav.com/wiki/index.php/Escan/english/escan14/epc
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ESET Internet Security
Which versions of Windows does it work with?
Vista, 7, 8, 8.1, 10, Home Server 2011
What features does the program have?
As well as malware protection, ESET Internet Security includes a replacement firewall and parental
controls. For full details of all the features included in the product, please click the link to the
product's web page below.
Where can I find more information about the product?
https://www.eset.com/int/home/internet-security/
What we liked about the program
ESET Internet Security has a very simple, clean layout that makes it very easy to find all the
important functions and information. Help facilities are outstanding, being very comprehensive and
well produced.
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Tips for users
During the installation process, ESET Internet Security asks you to choose whether or not to detect
potentially unwanted programs (PUPs). If you are not an expert, the safest course is to do so, and
to click Clean when a PUP is detected.
Installing the product
To install the product, you download and run the installer file from the ESET website. There are 2
decisions to make: whether to join ESET’s data sharing scheme, and whether to detect potentially
unwanted programs. Both are clearly explained by the setup wizard:
Finding essential features
Security status: This is shown at the top of the program window.
Scans: A full scan can be run from the Scan your computer button, while custom scans are available
by clicking Computer Scan in the menu panel on the left-hand side of the window. You can set a
scheduled scan by clicking Tools, More tools, Scheduler. You can scan a drive, folder or file by rightclicking it in Windows Explorer and clicking Scan with ESET Internet Security:
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Update: There is an Update link in the menu panel on the left-hand side of the window.
Subscription information: this is shown at the bottom of the window.
Help: various help and support options can be found by clicking Help and support in the left-hand
menu panel.
How does the program warn you about problems and threats?
If real-time protection is disabled, the status display shows a clear warning:
The protection can be reactivated by clicking Enable Antivirus and antispyware protection.
One example alert displayed when ESET Internet Security detects a malicious program is shown
below:
The message closes automatically after about 10 seconds. You do not need to do anything.
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If you should download a potentially unwanted program, ESET will display the alert shown below:
You need to decide whether or not you want to keep the program; the alert is shown until you click
on either Clean or Ignore.
What are the program’s help features like?
Clicking Help and support, Open help in the program window opens ESET’s online help pages, which
provide comprehensive, illustrated instructions for using the program.8 Two manuals are also
available to download from the same page as the program installer.9 The concise Quick Start Guide
and the comprehensive User Guide are both very clearly laid out and well illustrated with
screenshots. Finally, there is a searchable knowledge base.10
http://help.eset.com/eis/10/en-US/
https://www.eset.com/int/home/internet-security/#download
10
http://support.eset.com/?segment=home&locale=en_EN
8
9
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Fortinet FortiClient with FortiGate
Which versions of Windows does it work with?
7, 8, 8.1, 10
What features does the program have?
Fortinet FortiClient is an antivirus program with an optional VPN component. For full details of all
the features included in the product, please click the link to the product's web page below.
Where can I find more information about the product?
http://www.forticlient.com/
What we liked about the program
Fortinet FortiClient has all the essential features of a good antivirus program, and is simple to install
and use.
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Tips for users
FortiClient is intended primarily for business use, and so may be different from consumer antivirus
products in some aspects. This means that it is probably better suited to expert rather than nonexpert home users.
The alert shown when the program blocks a malware download states Failed to quarantine! – some
uses may find this alarming. However, the program has deleted the malware and the system is safe.
Installing the product
Installation involves downloading and running the installer file; an initial scan is run before setup
starts. You need to accept the licence agreement, and click Complete in the installation-type dialog.
Finding essential features
Security status: This is shown in the main pane of the program window
Scans: the Scan Now button in the bottom right-hand corner of the window, will run a quick scan;
alternatively, if you click the arrow at the end of the button, a menu including full and custom
scans is shown. You can schedule a scan by clicking the cogwheel icon next to Realtime Protection…
and then Scheduled Scan. You can also right-click a drive, file or folder in Windows Explorer and click
Scan with FortiClient AntiVirus:
Update: We could not find a means of manually updating the malware definitions (although these
are updated automatically by the program).
Subscription information: the program is free for home users, so this is not applicable
Help: Technical Documentation and Fortinet Knowledge Base can be found in the Help menu.
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How does the program warn you about problems and threats?
If real-time protection is disabled, the Realtime Protection… status text will change to show this:
The protection can be reactivated by clicking the cogwheel next to the status text, and then Scan
files as they are downloaded or copied to my system.
One example alert displayed when FortiClient detects a malicious program is shown below:
The warning is displayed until you click Close. You do not need to take any further action.
In our test, FortiClient did not recognise the AMTSO Potentially Unwanted Application test file.
What are the program’s help features like?
There is a comprehensive manual11 and also a knowledge base.12 Both are very much aimed at system
administrators in corporate IT environments rather than home users, in keeping with the businessoriented nature of the program.
11
12
http://docs.fortinet.com/d/forticlient-5.4.2-admin-guide
http://kb.fortinet.com/kb/microsites/msbrowse.do
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F-Secure SAFE
Which versions of Windows does it work with?
Vista, 7, 8.1, 10
What features does the program have?
F-Secure SAFE is an antivirus program that includes a management interface for Windows Firewall.
For full details of all the features included in the product, please click the link to the product's web
page below.
Where can I find more information about the product?
https://www.f-secure.com/en/web/home_global/internet-security?icid=1694
What we liked about the program
F-Secure SAFE is straightforward to install and use. The malware detection alerts are very clear, and
are displayed until you close them, giving you time to read the message.
Tips for users
If a potentially unwanted program is detected, taking the default action (handle automatically)
means you do not have to make a decision about whether the program is safe to run.
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Installing the product
To install F-Secure SAFE, you need to create an online account and log in. You then click Add device
and Install on this device, which downloads the installer file. The setup wizard asks you to confirm
the type of device you are using (e.g. Windows or Mac computer) and gives you the option of
joining F-Secure’s Security Cloud data-sharing scheme.
Finding essential features
Security status: This is shown with text and a graphic in the main pane of the program window.
Scans: clicking Virus scan in the main pane of the program window runs a quick scan. Alternatively,
you can click Tools, Full computer scan to run a complete scan. Clicking Settings, Scheduled scanning
lets you configure a scheduled scan. You can also scan a drive, folder or file by right-clicking it in
Windows Explorer and then clicking Scan Folders for Viruses and Spyware:
Update: you can update malware signatures by clicking Tools, Check for updates.
Subscription information: this is shown in the main pane of the program window.
Help: clicking the ? symbol, then Help opens the local help feature.
How does the program warn you about problems and threats?
If real-time protection is disabled, the text and graphic in the status display change to show this:
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Additionally, a pop-up warning is shown in the bottom right-hand corner of the screen:
The protection can be reactivated by clicking Turn on.
One example alert displayed when F-Secure SAFE detects a malicious program is shown below:
The message box is shown until you click Close. You do not need to take any further action. If you
should download a potentially unwanted program, F-Secure will show the following dialog box:
Clicking OK will let F-Secure take the recommended action. Alternatively, you can click I want to
decide and choose to quarantine, delete or allow the file. The message box is displayed until you
make a decision.
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What are the program’s help features like?
The local help feature provides text instructions for everyday tasks:
There is also a searchable knowledge base on the F-Secure website.13
13
https://community.f-secure.com/t5/Home-Security/tkbc-p/Home_Security_Solutions
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Kaspersky Internet Security
Which versions of Windows does it work with?
XP, Vista, 7, 8, 8.1, 10, all 32 and 64-bit
What features does the program have?
In addition to malware protection, Kaspersky Internet Security includes a replacement firewall,
software updater, vulnerability scanner, VPN and parental controls. For full details of all the features
included in the product, please click the link to the product's web page below.
Where can I find more information about the product?
https://www.kaspersky.com/internet-security
What we liked about the program
Kaspersky Internet Security has a very clean, modern interface that makes it very easy to access
important features and information. The software updater is automatic and extremely easy to use.
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Tips for users
During a standard computer scan, the software updater looks for newer versions of other programs
on your computer, and lets you install these with the click of a button:
Using this feature helps to keep your computer secure. Kaspersky Internet Security does not detect
potentially unwanted programs by default, but you can enable this function in the settings.
Installing the product
To install Kaspersky Internet Security, download and run the setup file; the only choice you have to
make is whether to join the Kaspersky Security Network (data sharing scheme). When the program
first starts, a short tour of the program’s features is offered, and there is an option to block
unwanted software installations.
Finding essential features
Security status: this is shown at the top of the main program window.
Scans: there is a Scan button in the main pane of the window; clicking this allows you to run full,
quick, custom and scheduled scans. You can also right-click a drive, folder or file in Windows
Explorer and then Scan for viruses:
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Update: there is a Database Update button in the main pane of the window.
Subscription information: you can see this in the bottom right-hand corner of the program window.
Help: you can get help for the program by clicking the ? symbol in the top right-hand corner of the
window.
How does the program warn you about problems and threats?
If real-time protection is disabled, the status display changes to warn you of this:
The protection can be reactivated by clicking Details and then Enable.
One example alert displayed when Kaspersky Internet Security detects a malicious program is shown
below:
The alert closes after a few seconds. You do not need to take any action.
By default, Kaspersky Internet Security does not detect potentially unwanted programs. However,
you can enable this feature under Threats and Exclusions settings. If you do this, the program will
block the download of a PUP and display this warning:
The alert closes after a few seconds. You do not need to take any action.
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What are the program’s help features like?
Clicking the ? button opens the program’s online help pages.14 These provide simple text
explanations of the program’s features, and instructions for using them. There is also a searchable
knowledge base, which provides step-by-step instructions for common tasks, well illustrated with
screenshots.15
14
15
https://help.kaspersky.com/KIS/2017/en-EN/70625.htm
http://support.kaspersky.com/kis2017
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Lavasoft Ad-Aware Pro Security
Which versions of Windows does it work with?
XP (32-bit only); Vista, 7, 8, 8.1; at the time of writing, Windows 10 was not listed among the
supported operating systems, but Ad-Aware Pro Security worked flawlessly on our Windows 10 64-bit
test system.
What features does the program have?
Lavasoft Ad-Aware Pro Security includes a replacement firewall as well malware protection. For full
details of all the features included in the product, please click the link to the product's web page
below.
Where can I find more information about the product?
http://www.lavasoft.com/products/ad_aware_pro.php
What we liked about the program
The program window has a modern, clean design that makes components and settings very easy to
access with a single click. The manual is comprehensive, clearly laid-out and well-illustrated.
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Tips for users
If you move your mouse over the blue strip at the bottom of the program window, a pop-up panel
will be displayed, with icons for notifications, product information and help:
You can use a PIN to prevent unauthorised users from disabling the program.
Installing the product
After downloading and running the setup program, you have to decide whether to install Ad-Aware
Web Companion:
At the end of the installation, the program runs a malware scan, though you can skip this if you
want to. You have to restart the computer to complete the installation. When you have entered the
licence key, Ad-Aware Pro will prompt you to create a PIN to prevent the settings being changed:
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Finding essential features
Security status: there is an overall status display in the top right-hand corner of the window, along
with sliding switches for the individual components that show if they are active or not.
Scans: there is a Scan button on the right-hand side of the window, which runs a quick scan.
Alternatively, you can click Scan Computer in the menu panel on the left, which then gives you the
choice of a quick, full, custom or scheduled scan. You can also right-click a drive, folder or file in
Windows Explorer and then click Scan with Ad-Aware:
Update: you can update the malware definitions by clicking the Update link underneath Protection
Summary.
Subscription information: you can see when your subscription expires by clicking App Management in
the left-hand menu column.
Help: clicking Help Center in the menu panel lets you access the product manual and FAQs.
How does the program warn you about problems and threats?
If real-time protection is disabled, the overall status text shows a warning in red, and the slider
switch for the component shows that it is off:
The protection can be reactivated by moving the slider switch to the right.
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One example alert displayed when Ad-Aware Pro Security detects a malicious program is shown
below:
The alert closes after a few seconds. You do not need to take any action. Ad-Aware does not support
the detection of AMTSO’s potentially unwanted test file
What are the program’s help features like?
There is a manual available to download from the Lavasoft website.16 A searchable FAQ page is also
provided.17
16
17
http://www.lavasoft.com/support/supportcenter/manuals/ad_aware/Ad-Aware%2011%20Manual.pdf
http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faq
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McAfee Internet Security
Which versions of Windows does it work with?
7, 8, 8.1, 10
What features does the program have?
As well as malware protection, McAfee Internet Security includes a firewall and parental controls.
For full details of all the features included in the product, please click the link to the product's web
page below.
Where can I find more information about the product?
https://www.mcafee.com/consumer/en-us/store/m0/catalog/mis_516/mcafee-internet-security.html
What we liked about the program
The tiled interface lets you get to the most important functions and information very easily, while
the Navigation Center, described below, provides an at-a-glance view of everything else.
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Tips for users
The Navigation link in the top right-hand corner of the program window opens the Navigation Center,
which provides an overview of the various features, functions and resources in the program:
Installing the product
When you have downloaded and started the installer file, the setup wizard runs a quick scan of your
computer. Installation then proceeds. There are no decisions you have to make, but you need to
create, or sign in with, a McAfee account at the end.
Finding essential features
Security status: this is shown at the top of the program window.
Scans: clicking Schedule and run scans on the Virus and Spyware Protection tile lets you run full,
quick, custom and scheduled scans. You can also right-click a drive, folder or file in Windows
Explorer and then click Scan:
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Update: manual updates can be run by clicking the McAfee Updates tile on the home page, then
Check for Updates.
Subscription information: you can find this by clicking the Your Subscription tile on the home page.
Help: there is a Help button on the right-hand side of the window near the top.
How does the program warn you about problems and threats?
If real-time protection is disabled, the status display will change to show that there is a problem:
If (and only if) the protection has been permanently disabled, and the computer has been restarted,
the status display will additionally indicate what the problem is, and let you solve it providing a
Turn On button:
One example alert displayed when McAfee Internet Security detects a malicious program is shown
below:
The message is shown for about 20 seconds. You do not have to take any action.
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If you should download a potentially unwanted program, McAfee will show the following dialog box:
The alert is shown until you click one of the buttons. If you click Remove, a message box will be
shown:
This also remains until you click a button. Clicking OK will quarantine the program.
What are the program’s help features like?
Clicking Help, Help opens the program’s online support pages.18
https://smarthelp.mcafee.com/help/mcafee/14.0/total%20protection/en-us/GUID-CDB29714-9C0B-42B18D83-8EF7D80B1AD2.html
18
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Microsoft Windows Defender for Windows 10
What features does the program have?
Windows Defender for Windows 10 is a straightforward antivirus program; Microsoft’s Windows
Firewall is also integrated into the operating system.
Where can I find more information about the product?
https://www.microsoft.com/en-us/windows/windows-defender
What we liked about the program
Windows Defender for Windows 10 has all the essential features of a good antivirus program in a
very clear, simple interface.
Tips for users
This review relates to Windows Defender for Windows 10, which is a complete anti-malware program
built into the operating system. Windows 8 and 8.1 also include a similar complete antivirus
program called Windows Defender. However, in Windows 7 and Windows Vista, the integrated
program called “Windows Defender” is NOT a complete antimalware program; it only protects against
adware and spyware, and should be supplemented by a full antivirus program.
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Installing the product
No installation is required, as the program is integrated into Windows 10. It can be activated or
deactivated from Control Panel.
Finding essential features
Security status: this is shown in the main pane of the program window
Scans: The right-hand pane of the window has radio buttons for quick, full and custom scans, and a
ScanNow button. You can also right-click a drive, folder or file in Windows Explorer, and scan it by
clicking Scan with Windows Defender:
Update: there is an Update tab at the top of the window.
Subscription information: this is not applicable, as the program is free.
Help: there is a Help menu in the top right-hand corner of the window.
How does the program warn you about problems and threats?
If real-time protection is disabled, the status display shows a clear warning:
The protection can be reactivated by clicking Turn on.
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One example alert displayed when Windows Defender detects a malicious program is shown below:
The alert closes after a few seconds. You do not need to take any action. A similar alert is shown if
the AMTSO Potentially Unwanted Application Test File is downloaded.
What are the program’s help features like?
A community-based support page is provided.19
19
http://answers.microsoft.com/en-us/protect/forum/protect_defender?tab=Threads&auth=1
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Quick Heal Total Security
Which versions of Windows does it work with?
Windows 2000 32-bit; XP, Vista, 7, 8, 8.1, 10, all 32 and 64-bit
What features does the program have?
As well as malware protection, Quick Heal Total Security includes parental controls and a
replacement firewall.
Where can I find more information about the product?
http://www.quickheal.com/quick-heal-total-security#simple1
What we liked about the program
Quick Heal Total Security comes with a very clean and modern design that makes most features very
easy to access. The status report and malware alerts are very clear.
Tips for users
The file that you download from the Quick Heal website is not the installer file itself, but a
downloader which downloads the installer to your Desktop. When this is done, the installer file
starts the setup wizard after running a Quick Scan. Pop-up messages display links to security-related
articles on the Quick Heal website.
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Installing the product
There are no decisions you have to make to install the product, although a couple of options are
provided for expert users. You have to register the product at the end of the process.
Finding essential features
Security status: This is shown in the main window.
Scans: If you click the Scan button in the bottom right-hand corner of the window, a scan menu is
displayed, with various scan options including full and custom scans. You can schedule a scan by
clicking Files and Folders on the home page, then Scan Schedule. If you right-click a drive, folder or
file in Windows Explorer, you can scan it by clicking Quick Heal Total Security Scan:
Update: to run a manual update of the malware definitions, you need to use a separate Quick Heal
program called Quick Update. You can find this in the Windows Start Menu/Screen under All
Programs\Quick Heal Total Security.
Subscription information: you can see this by clicking the Help menu in the top right-hand corner of
the window, then About.
Help: click Help\Help.
How does the program warn you about problems and threats?
If real-time protection is disabled, the below status display shows this clearly:
The protection can be reactivated by clicking Resolve Now.
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One example alert displayed when Quick Heal Total Security detects a malicious program is shown
below:
The alert closes automatically after a few seconds. You do not need to do anything. If you should
download a potentially unwanted program, this will also be deleted and a similar alert shown.
If you accidentally access a phishing page, Quick Heal will block the page and show this alert in the
browser window:
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What are the program’s help features like?
The local help window provides simple text instructions and explanations for the program’s features:
There is also an FAQ page on the vendor’s website.20
20
http://www.quickheal.com/faq-avists
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Sophos Endpoint Security and Control
Which versions of Windows does it work with?
XP, Vista, 7, 8, 8.1, 1021
What features does the program have?
Sophos Endpoint Protection includes an optional replacement firewall in addition to malware
protection.
For full details of all the features included in the product, please click the link to the
product's web page below.
Where can I find more information about the product?
https://www.sophos.com/en-us/products/endpoint-antivirus.aspx
What we liked about the program
Sophos Endpoint Security and Control is well suited to its target business environment.
Tips for users
Sophos Endpoint Security and Control is designed for use in businesses environments where it is
managed from a central console. Consequently, it may differ from typical consumer security products
in some aspects of design and usage.
21
Also compatible with Windows Server operating systems from Windows Server 2003 onwards
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Installing the product
Running the installer file initially unpacks the installation files into a local folder. The setup wizard
then starts. There are a few options but no decisions have to be made, default options can be left as
they are.
Finding essential features
Security status: this is shown in the status panel in the top left-hand corner of the program window.
Scans: There is a Scan my computer button in the main pane of the window, which runs a default
scan. Clicking Scans in the same place allows the user to run custom and scheduled scans. It is also
possible to right-click a drive, folder or file in Windows Explorer, and click
Scan with Sophos Anti-Virus:
Update: Malware definitions can be updated manually by right-clicking the System Tray icon, then
Update now.
Subscription information: this is not shown.
Help: there is a Help button in the toolbar.
How does the program warn you about problems and threats?
If the real-time protection is disabled, the text in the Status panel changes to show this:
To reactivate the protection, you have to click Configure anti-virus and HIPS, on-access scanning, and
click Enable…
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One example alert displayed when Sophos Endpoint Protection detects a malicious program is shown
below:
The alert is shown for a few seconds. You do not need to take any action.
shown when a potentially unwanted program is detected.
A
similar
alert
is
What are the program’s help features like?
The Help link opens the product’s local help feature, which provides simple text explanations for
essential features and tasks:
A knowledge base is also provided on the Sophos website.22
22
https://community.sophos.com/kb?TopicId=1462
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Tencent PC Manager
Which versions of Windows does it work with?
This is not stated by the vendor, but Tencent PC Manager worked flawlessly on our Windows 7 and
Windows 10 64-bit test systems.
What features does the program have?
PC Manager is a straightforward antivirus program.
Where can I find more information about the product?
http://www.pcmgr-global.com/
What we liked about the program
Installation of the program is very quick and simple, and the program itself is extremely easy to use.
Malware alerts are very obvious, and are displayed until you close them.
Tips for users
The nature of the program means that it is probably better suited to expert users than the average
home user. There is no help feature – something non-expert users might well miss; additionally, the
status display is not part of the main program window, and does not produce any kind of alert if
protection is disabled. During our tests, we noticed that Tencent does not scan files while copying
but only if they are executed or downloaded via a supported browser.
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Installing the product
To install Tencent PC Manager, you just need to download and run the installer from the vendor’s
website. There are no decisions to make.
Finding essential features
Subscription information: this is not applicable, as the program is free.
Security status: the main program window does not have a status display; if real-time protection is
disabled, the program does not show any obvious alert. There is in fact a status display, but it can
only be accessed by right-clicking the System Tray icon and clicking Active Defense:
This then opens a separate window with the overall status and status of individual components:
Scans: There is a Quick Scan button in the top right-hand corner of the program window. Clicking
the arrow to the right of this lets you run a full or custom scan instead.
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Additionally, you can right-click a drive, folder or file in Windows Explorer and Scan (PC Manager):
Update: these can be run by clicking the “hamburger” menu in the top right-hand corner of the
window, and Check for update:
Help: we could not find any help or support features.
How does the program warn you about problems and threats?
If real-time protection is disabled, no alert of any kind is shown by the program. One example alert
displayed when Tencent PC Manager detects a malicious program is shown below:
The alert is shown until you click I know. You do not need to take any action. A similar alert is
shown for potentially unwanted programs.
What are the program’s help features like?
We could not find any help or support features.
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ThreatTrack VIPRE Internet Security Pro
Which versions of Windows does it work with?
Vista, 7, 8, 10
What features does the program have?
As well as malware protection, VIPRE Internet Security Pro includes a replacement firewall. For full
details of all the features included in the product, please click the link to the product's web page
below.
Where can I find more information about the product?
https://www.vipreantivirus.com/home-antivirus/internet-security-pro.aspx
What we liked about the program
The most important features are shown on the home page, and the user interface is very clean and
modern.
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Tips for users
The minimalist design of the program’s home page means that it is not always clear where to find
some features (e.g. help). However, clicking on the tabs MyVIPRE (=home), Account and Manage at
the top lets you locate all the features and functions on these pages.
The alert in the status display when real-time protection is turned off is rather subtle, so you should
check carefully to see that all is well when you open the program.
Installing the product
To install VIPRE Internet Security Pro, you just need to download and run the installer file. There are
no decisions to make. When installation is complete, a pop-up will ask you whether you the network
you are currently connected to is private or public:
Finding essential features
Security status: this is shown in the main program window
Scans: the Scan button on the home page lets you choose from full, quick and custom scans. There
is another button just to the right of it for scheduling scans. You can also scan a drive, folder or file
by right-clicking it in Windows Explorer and clicking Scan with Vipre:
Updates: there is an Updates button in the main program window.
Subscription information: you can see this by clicking on Account at the top of the window.
Help: this can be found by clicking Manage, VIPRE Help.
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How does the program warn you about problems and threats?
If real-time protection is disabled, the status display changes subtly to show this:
The protection can be reactivated by clicking Turn On.
One example alert displayed when VIPRE Internet Security Pro detects a malicious program is shown
below:
The alert closes after a few seconds. You do not need to take any action. A Similar alert is shown for
a potentially unwanted program.
What are the program’s help features like?
The VIPRE Help link on the Account page opens the local help window, which has simple text
instructions and explanations for the program’s features:
The Support Center link opens the program’s support pages on the vendor’s website.23
23
https://www.vipreantivirus.com/support.aspx
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Trend Micro Internet Security
Which versions of Windows does it work with?
Vista, 7, 8, 8.1, 10
What features does the program have?
In addition to malware protection, Trend Micro Internet Security provides parental controls. For full
details of all the features included in the product, please click the link to the product's web page
below.
Where can I find more information about the product?
http://www.trendmicro.com/us/home/products/software/internet-security/index.html
What we liked about the program
The program window is simply and cleanly laid out. The malware and status alerts are very clear, and
persist until you actively close them, meaning you have time to read them.
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Tips for users
After you download the product, a web page is displayed that includes a video showing how to
install the product.24
Installing the product
To install Trend Micro Internet Security, you just need to download and run the installer file from
the vendor’s website. There are no decisions to make. When setup is complete, a wizard runs that
explains ransomware and lets you choose a folder to protect, so that ransomware cannot change the
files within it. The Windows Documents folder is suggested, although you can change this to any
folder you want.
Finding essential features
Security status: this is shown on the home page
Scans: Clicking the circular Scan button in the middle of the window runs a quick scan.
Alternatively, you can click the little arrow to the right of this, and a menu with full and custom
scan options is shown. You can also right-click a drive, folder or file in Windows Explorer and then
click Scan for Security Threats:
Update: this is not applicable, as the program uses cloud-based malware definitions
Subscription information: this is shown below the status display in the middle of the window.
Help: clicking the ? symbol at the top of the window, then Product Support, opens the program’s
support pages on the Trend Micro website.
http://www.trendmicro.com/us/home/products/software/internet-security/installationinstructions/index.html
24
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How does the program warn you about problems and threats?
If real-time protection is disabled, the status display changes to show this:
A pop-up alert is also shown in the bottom right-hand corner of the program window:
The protection can be reactivated by by clicking Enable Now in the main program window. One
example alert displayed when Trend Micro Internet Security detects a malicious program is shown
below:
The message box is shown until you click OK. You do not need to do anything. If
you
should
download a potentially unwanted program, Trend Micro takes the same action as for malware.
What are the program’s help features like?
The support pages provide a searchable FAQ.25
25
https://esupport.trendmicro.com/en-us/home/pages/technical-support/internet-security-2017/home.aspx
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Featurelist Windows (as of January 2017)
FREE
COMMERCIAL
COMMERCIAL
COMMERCIAL
COMMERCIAL
COMMERCIAL
COMMERCIAL
COMMERCIAL
COMMERCIAL
COMMERCIAL
COMMERCIAL
Product name
Avast Free Antivirus
AVG Internet Security
Avira Antivirus Pro
Bitdefender Internet
Security
BullGuard Internet
Security
Emsisoft Anti-Malware
eScan Internet Security
ESET Internet Security
F-Secure SAFE
Fortinet FortiClient (with
FortiGate)
Kaspersky Internet
Security
Target market
Home Users
Home Users
Home Users
Home Users
Home Users
Home/Business Users
Home Users
Home Users
Home Users
Business Users
Supported Program languages
Third-party scan engine included
Protection
Real-Time protection (on-access scanner)
Scans file on execution
On-demand scanner
Detects potentially unwanted applications (PUA)
Detects malware also while offline (i.e. without cloud)
Improved malware detection with cloud connection
Scans file on-creation after Internet download
Scans file copied from local disks
Scans file copied from network drive
Prevents access to phishing and other malicious websites
Detects also threats for e.g. Android, Mac, Linux
Has capabilities to clean-up an infected system
Quarantine
Whitelisting for specific files/folders
Scheduled On-Demand Scan
Scheduled Update
Logging in plain-text
Additional features
Rescue disk
Anti-Spam
Parental Control
Firewall
Gaming mode
Backup
Removable media blocking
Secure Browser / banking protection
Browser cleanup / Privacy cleaner / File Eraser
Vulnerability scan/protection
Software Updater
Secure Connection / Secure DNS
WiFi protection / Home Network Protection
Multi-device protection / Multi-platform licensing
Other features
All
proprietary
English, German, French,
Russian, Italian, Spanish,
English, German,
English, French, German, English, French, Danish,
Arabic, Catalan, Persian,
Spanish, French, Italian, German, English, Italian,
Dutch, Spanish, Italian,
Swedish, Dutch,
Finnish, Greek,
Portuguese, Dutch,
French, Spanish,
Romanian, Portuguese,
Portuguese, German,
Hungarian, Japanese,
Russian, Chinese,
Portugese, Russian,
Polish, Greek,
Spanish, Portuguese,
Dutch, Turkish, Japanese,
Korean, Dutch, Polish,
Turkish, Japanese,
Vietnamese, Turkish,
Norwegian, Italian,
Chinese
Portuguese, Slovenian,
Korean, Polish, Thai,
Korean , Czech
Chinese
Swedish, Thai, Turkish,
Slovenian, Czech
Vietnamese, Chinese
proprietary
proprietary
Network scan, Sandbox,
Password manager
proprietary
Bitdefender
Bitdefender
File Encryption,
Password manager
PC Tune Up
Enterprise Console,
Commandline Scanner,
privacy conscious
operation, Malware
Removal support
guarantee (money-back)
Arabic, Bulgarian, Czech,
Danish, German, Greek,
Spanish, Estonian,
Finnish, French, Hebrew,
Croatian, Hungarian,
English, German, French,
Chinese, Italian,
Dutch, Italian,
Japanese, Kazakh,
Portuguese, Spanish,
Korean, Lithuanian,
Turkish, Chinese, Greek,
Dutch, Norwegian,
Korean, Norwegian,
Polish, Portuguese,
Russian, Polish, Czech,
Romanian, Russian,
Slovak
Slovak, Slovenian,
Serbian, Swedish, Thai,
Turkish, Ukrainian,
Vietnamese
Bitdefender
proprietary
Home Users
Home Users
Arabic, French,
Bulgarian, Czech, Danish,
Dutch, English, Estonian,
Farsi, Finnish, German, Dutch, English, French,
Greek, Hungarian,
Georgian, German,
Indonesian, Italian,
Hungarian, Italian,
Japanese, Korean,
Polish, Portuguese,
Latvian, Lituanian,
Russian, Chinese,
Norwegian, Polish,
Spanish, Turkish,
Portuguese, Romanian,
Ukrainian, Croatian,
Russian, Serbian,
Serbian, Japanese,
Chinese, Spanish,
Indonesian, Armenian,
Swedish, Thai,
Belarusian, Thai
Turkish, Ukrainian,
Vietnamese
English, Bulgarian, Czech,
Danish, Dutch, Estonian,
Finnish, French, German,
Greek, Hungarian,
Italian, Japanese,
Lithuanian, Norwegian,
Polish, Portuguese,
Romanian, Russian,
Slovenian, Spanish,
Swedish, Turkish,
Vietnamese, Chinese
English, Chinese,
German, Japanese,
Korean, Portugese,
Spanish
Bitdefender
proprietary
proprietary
central management
with FortiGate/EMS,
network access control
with FortiGate
Default Deny, Webcam
protection, Anti-banner,
Software Cleaner,
Browser Configuration
Webcam protection
COMMERCIAL
COMMERCIAL
Lavasoft Ad-Aware Pro
McAfee Internet Security
Security
Bitdefender
FREE
Microsoft Security
Essentials / Windows
Defender
COMMERCIAL
COMMERCIAL
FREE
COMMERCIAL
COMMERCIAL
Quick Heal Total Security
Sophos Endpoint Security
and Control
Tencent PC Manager
ThreatTrack VIPRE
Internet Security Pro
Trend Micro Internet
Security
Home Users
Home Users
Home Users
Business Users
Home Users
Home Users
Home Users
Chinese, Danish, Dutch,
English, Finnish, French,
German, Italian,
Japanese, Korean,
Norwegian, Portuguese,
Russian, Spanish,
Swedish, Turkish
English, French, Dutch,
Portuguese, Czech,
Danish, German,
Spanish, Italian,
Norwegian, Polish,
Russian, Finnish,
Swedish, Turkish,
Chinese, Japanese,
Korean, Arabic, Hebrew
English
English, French, German,
Japanese, Italian,
Spanish, Chinese
English
English
English, German, French,
Italian, Spanish,
Portuguese, Japanese,
Chinese, Russian, Polish,
Dutch, Danish,
Norwegian, Swedish
proprietary
proprietary
Bitdefender
proprietary
Bitdefender
Bitdefender
proprietary
PC Tune Up
Malicious Traffic
Detection, Application
Control, Data Control
(DLP)
Several of the above
Biometric Password
features are part of the
(Truekey), Malware
Microsoft operating
Removal support
system (e.g. Firewall,
guarantee (money-back)
Software Updater,
SmartScreen, etc.)
Social Watch, Malware
Removal support
guarantee (money-back)
Support
Online Help
Support forum
Email support
Phone Support
User manual
Online Chat
Supported languages (of support)
Price (may vary)
Price 1 PC / 1 year (USD/EUR)
Price 3 PCs / 2 years (USD/EUR)
English, German,
English, German, French,
English, German,
Spanish, French, Italian,
Dutch, Italian,
English, French,
Chinese, Spanish, French,
Portuguese, Dutch,
German, English, French,
Portuguese, Spanish,
Portuguese, Spanish, English, Danish, German, English, German, French,
Italian, Korean,
Russian, Chinese,
Italian, Portugese,
Turkish, Chinese,Greek,
Italian, Dutch, German, Dutch, French, Swedish Russian, Italian, Spanish
Portuguese, Polish,
Turkish, Japanese,
Spanish
Korean, Norwegian,
Romanian, Japanese
Czech, Turkish
Korean, Polish, Thai,
Russian, Polish, Czech,
Slovenian, Czech
Slovak
FREE
FREE
70 USD/EUR
140 USD/EUR
35 USD/EUR
75 USD/EUR
60 USD / 50 EUR
120 USD / 100 EUR
60 USD/EUR
100 USD/EUR
40 USD/EUR
105 USD/EUR
45 USD/EUR
105 USD/EUR
All
35 USD/EUR
75 USD/EUR
Arabic, Bulgarian,
Chinese, Croatian, Czech,
Danish, Dutch, English,
Estonian, Finnish, French,
Chinese, Danish, Dutch,
German, Greek, Hebrew,
English, Danish, Dutch,
English, Finnish, French,
Hungarian, Italian,
Finnish, French, German,
English, Russian,
English, French, German,
German, Italian,
English, French, German,
Japanese, Korean,
English, Hindi, Regional
German, French, Spanish, English, German, French
Italian, Japanese,
Japanese, Italian,
Japanese, Korean,
Japanese
Latvian, Lithuanian,
Indian languages
Norwegian, Polish,
Spanish, Chinese
Italian, Portuguese
Norwegian, Portuguese,
Norwegian, Polish,
Swedish
Russian, Spanish,
Portuguese, Romanian,
Swedish, Turkish
Russian, Serbian, Slovak,
Slovenian, Spanish,
Swedish, Thai, Turkish,
Ukrainian
60 USD/EUR
100 USD/EUR
over 200 USD/EUR
over 400 USD/EUR
40 USD/ EUR
80 USD / 105 EUR
36 USD/EUR
75 USD/EUR
80 USD/EUR
160 USD/EUR
FREE
FREE
30 USD/EUR
105 USD/EUR
over 200 USD/EUR
over 400 USD/EUR
N/A
English
English, German, French,
Italian, Spanish,
Portuguese, Japanese,
Chinese, Russian, Polish,
Dutch, Danish,
Norwegian, Swedish
FREE
FREE
60 USD/EUR
110 USD/EUR
40 USD/EUR
80 USD/EUR
Summary Report 2016
www.av-comparatives.org
Copyright and Disclaimer
This publication is Copyright © 2017 by AV-Comparatives ®. Any use of the results, etc. in whole or
in part, is ONLY permitted with the explicit written agreement of the management board of AVComparatives, prior to any publication. AV-Comparatives and its testers cannot be held liable for any
damage or loss, which might occur as a result of, or in connection with, the use of the information
provided in this paper. We take every possible care to ensure the correctness of the basic data, but
liability for the correctness of the test results cannot be taken by any representative of AVComparatives. We do not give any guarantee of the correctness, completeness, or suitability for a
specific purpose of any of the information/content provided at any given time. No one else involved
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consequential damage, or loss of profits, arising out of, or related to, the use (or inability to use),
the services provided by the website, test documents or any related data.
For more information about AV-Comparatives and the testing methodologies, please visit our
website.
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