Antietam DIGITALPhone - Antietam Cable Television

Antietam DIGITALPhone - Antietam Cable Television
Welcome to
Antietam DIGITAL Phone
We bring
the world
to your home!
301-797-5000
www.antietamcable.com
Table of Contents
Contact Us................................................................................................3
Welcome..................................................................................................4
Calling Features................................................................................. 5–23
Frequently Asked Questions........................................................... 22–25
Subscriber Agreement..................................................................... 26–37
2
Antietam Cable Television
Contact Us
Email Us:
info@myactv.net
Telephone Us:
Customer Service, Sales and Billing
301-797-5000 | Monday through Friday, 8:30 a.m. – 5:00 p.m.
In-Home Technical Repair Service
301-797-5000 | 7 days a week, 8:30 a.m. – 7:00 p.m.
Tech Support
301-797-5000 | 24 hour a day, 7 days a week | support@myactv.net
Online:
www.antietamcable.com
Office Location:
Antietam Cable Television
1000 Willow Circle
Hagerstown, Maryland 21740
Directions:
From Frederick Street, turn onto Commonwealth Avenue. Continue on Commonwealth
Avenue until you reach the end. Antietam Cable is right there!
Hours:
Drive-thru Window
Monday through Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 12:00 noon
Sunday and major holidays: closed
Lobby
Monday through Friday: 8:30 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 12:00 noon
Sunday and major holidays: closed
Contact Us
3
Welcome
Antietam Digital Phone
Congratulations on switching to the clarity and reliability of Digital Phone from Antietam
Cable! Now you can call as often as you want, for as long as you want, any time you want,
all across the country for one low price!
ff Unlimited calling — one low monthly price! Call across the entire United States, plus
Canada, Puerto Rico, Guam, and the U.S. Virgin Islands for one low price!
ff FREE, local customer service and 24/7 technical support!
ff One bill, one company — experience the convenience of having just one bill
for telephone, Internet and cable TV!
ff 29 Calling Features — Voicemail, Caller ID, Call Waiting and more included at
no additional cost!!
ff Special discounts — qualify for ongoing savings when you also have
Antietam Digital Cable and/or MyACTV High-Speed Internet!
ff Keep your current phone number — in most cases, keep your same
telephone number to make switching easy!
ff Use existing phones!
ff Enhanced 911 — delivers your phone number and address to emergency responders!
ff International long-distance to family and friends all around the world
at competitive rates!
ff No long-term contract!
ff Secure, reliable private network!
We appreciate your business, and value the
opportunity to serve you!
Your Neighbors,
The Staff and Management
of Antietam Cable
4
Antietam Cable Television
Calling Features
1. Account Portal Access
There is a portal (URL below) available for customers to activate and deactivate phone
features. To access the customer portal for phone features follow these steps:
ff Start by going to the URL https://voice.myactv.net/portal/
ff Provide username and password. The username will be the Antietam Cable Digital
Telephone number. The default password will be the Antietam Cable Account Number.
ff After providing the username and password, you may be prompted for your email
address. The email address may be obtained at the time the order is placed for the
phone service, however if it was not obtained, it will be required at this point. Enter
the email address and click “Submit”. If you did supply an email at the time of placing
your order, move down to step 4.
ff Next, you will be asked to setup your Customer Proprietary Network Information
(CPNI) pin. Please enter the 4 digit code you would like to use, then click “Submit.”
ff Next, a password change will be required. Please fill in the current password, the new
password and then verify password.
ff Click Submit.
ff Upon login, the Features Management screen will be present. On the left hand side,
there will be three menus to choose from:
`` Basic Features
`` Advanced Features
`` Voicemail Management
2. Voicemail Management
Voice Management allows you to specify how to handle your voice messages. Use Unified
messaging if you want to use your phone to retrieve voice messages. You can also just
choose to send the message to your e-mail and not use the phone for voice messaging.
This feature is on by default.
To Manage via Portal:
ff Select “Voicemail Management” on the left hand side.
ff On should be selected by default.
ff Select from the following options: `` Send all calls to Voicemail - All calls will be directed to voicemail if checked.
`` Send Busy Calls to Voicemail.
`` Send Unanswered Calls to Voicemail - All unanswered calls will be directed to
voicemail if checked.
5
Calling Features
ff When a message arrives, configure the following settings: `` Use unified messaging — this feature allows you to check “Use Phone Message
Waiting Indicator” (provides stuttered dial tone and/or blinking light on some
phones) to indicate a message is waiting.
`` Forward it to this e-mail address — an email address can be provided so the voice
messages will be sent there.
ff Additional Settings: `` Notify me by e-mail of the new voice message at this address — an alternative
email address can be provided to notify that a new message is waiting along with
the caller info and the date/time of the call.
`` E-mail a carbon copy of the voice message to — if a carbon copy of your messages
is desired to go to another email address.
`` Transfer on “0” to Phone Number — callers can press 0 during your outgoing voice message
and be transferred to another number, such as a mobile phone or auto attendant. If 0 is
pressed, the recording is aborted, no message is left and the caller is transferred.
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off.
ff Click Apply. The change is effective immediately.
To Access Voicemail via Telephone Initially:
ff Dial the 10 digit phone number, or dial *62.
ff A prompt will play for the passcode. The default passcode is 4227.
ff A prompt will play to change the current passcode. Enter a new passcode, followed
by the # key.
ff A prompt will play to confirm this new passcode. Enter the passcode again, followed
by the # key.
ff A prompt will play to record the greeting. After the beep, record the greeting, then
press the # key. `` If finished with the recording, press *.
`` To re-record, press 1.
`` To listen to the current recording, press 2.
ff You are now placed in your mailbox.
To clear the message waiting indicator without erasing messages, dial *99.
To Retrieve Voicemails:
A stuttered dial tone will be present if there are voicemail messages available.
ff Dial the 10 digit phone number, or dial *62.
ff Enter the passcode, and press the # key.
6
Antietam Cable Television
Calling Features
ff Press 1 to access the voicemail box.
ff You will be advised about your new messages. `` To listen to your voice messages, press 1.
ff The first message will be played, with the time and date. `` To Save the message, press the # key.
`` To Erase this message, press 7.
`` To Repeat this message, press 2.
`` To Play the envelope, press 5.
`` To go to the next message, press 6.
`` To call back the caller, press 8.
`` For additional options, press 9.
`` To return to the previous menu, press the * key.
If no options are picked, previously saved messages will be reviewed.
To Retrieve Voicemail from Another Phone:
ff Dial the 10 digit phone number, wait until the voicemail greeting starts to play, then
press the * key.
ff Enter the passcode, and press the # key.
ff Press 1 to access the voicemail box.
ff You will be advised about your new messages. `` To listen to your voice messages, press 1.
ff The first message will be played, with the time and date. `` To Save the message, press the # key.
`` To Erase this message, press 7.
`` To Repeat this message, press 2.
`` To Play the message envelope, press 5.
`` To go to the next message, press 6.
`` To call back the caller, press 8.
`` For additional options, press 9.
`` To return to the previous menu, press the * key.
If no options are picked, previously saved messages will be reviewed.
Aliases
Messaging Aliases allows you to enter numbers, which when called from, make your voice
messaging box act as if you called from your office phone.
7
Calling Features
To Activate via Portal:
ff Enter the phone number you wish to use.
ff Click Add.
ff Repeat as necessary.
ff Click Apply.
To Delete a Number:
ff Check the box under the
“Delete” column.
ff Click Apply. The change is
effective immediately.
Greetings
Greetings allows you to set the number of rings before reaching your voice messaging box.
To Manage via Portal:
ff Busy Greeting
`` System Greeting — generic greeting.
`` Personal Greeting — load a file to play personal greeting.
ff No Answer Greeting
`` System Greeting — generic greeting.
`` Unavailable Greeting — load a file to play personal greeting.
ff Alternative No Answer Greetings;
`` Configure Greeting Name, along with uploading a file to load the alternative
greeting. You can create up to three alternatiave greetings.
`` Select Greeting.
`` Number of rings before greeting — configure up to 5.
ff Click Apply.
Voicemail Password
To Reset via Portal:
`` Type new password.
`` Confirm new password.
`` Click Apply.
Voice Portal
Voice Portal allows you to set a Personalized Name (upload a WAV file to use as your name
for Auto Attendant and Voice Messaging) and set voice portal auto-login option.
To Manage via Portal:
ff Select “Use Personalized Name for Auto Attendant and Voice Messaging”
ff Upload a file to provide a recording.
ff If needed, select “Auto-login to Voice Portal when calling from my phone.
ff Click Apply.
8
Antietam Cable Television
Calling Features
3. Voice Message Notification
To Manage via Portal:
ff Login through the Customer Voice Portal.
ff Select “Voicemail Management” on the left hand side.
ff On should be selected by default.
ff Select from the following options:
`` Send all calls to voicemail — All calls will be directed to voicemail if checked.
`` Send Busy Calls to voicemail.
`` Send Unanswered Calls to voicemail — All unanswered calls will be directed to
voicemail if checked.
ff When a message arrives, configure the following settings:
`` Use unified messaging — this feature allows you to check “Use Phone Message
Waiting Indicator” (provides stuttered dial tone and/or blinking light on some
phones) to indicate a message is waiting,
`` Forward it to this e-mail address — an email address can be provided so the voice
messages will be sent there.
ff Click Apply.
4. Voice Message to Email
To Manage via Portal:
ff Login through the Customer Voice Portal.
ff Select “Voicemail Management” on the left hand side.
ff When a message arrives, configure the following settings:
`` Use unified messaging — this feature allows you to check “Use Phone Message
Waiting Indicator” (provides stuttered dial tone and/or blinking light on some
phones) to indicate a message is waiting.
`` Forward it to this e-mail address — an email address can be provided so the voice
messages will be sent there.
ff Additional Settings:
`` Notify me by e-mail of the new voice message at this address — an alternative
email address can be provided to notify that a new message is waiting along with
the caller info and the date/time of the call.
`` E-mail a carbon copy of the voice message to — if a carbon copy of your messages
is desired to go to another email address.
ff Click Apply.
9
Calling Features
5. Anonymous Call Rejection
Anonymous Call Rejection allows you to reject calls from callers who have blocked the
display of their number. Only deliberate anonymous numbers are rejected. Callers whose
numbers are unavailable are not rejected. Callers that are rejected are informed that you
are not accepting calls from unidentified callers. Your phone does not ring and you do not
receive any indication that they called. However, this does not apply to calls within your
group. This feature is off by default.
To Activate via Portal:
ff Select On and click apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click apply. The change is effective immediately.
To Activate via Telephone:
ff Dial *77. The change is effective immediately.
To Deactivate via Telephone:
ff Dial *87. The change is effective immediately.
6. Automatic Callback
Use this feature if you receive a busy signal and wish to monitor the busy party (within the
same call group) and automatically establish a call when the busy party becomes available.
To Use this feature:
ff Enter the appropriate digit as prompted by phone system when you receive a busy signal.
7. Call Forwarding Always
Call Forwarding Always allows you to forward all your incoming calls to a different phone
number, such as your cell phone. You can also make your primary phone emit a short ring
burst to inform you if you are next to your phone when the call is forwarded by using the
Ring Reminder. Ringer Reminder will let 1 ring play at the original telephone number, to
remind you that calls are being forwarded. After the initial ring, the phone will fall silent
and the call is forwarded. This is important when you have forgotten the service is turned
on and you are at your primary phone waiting to receive calls. Note that the address
(phone number) you forward your calls to must be permitted by your outgoing calling
plan. You can also set the phone number to forward to using the voice portal or on the
phone using the feature access code. This feature is off by default.
10
Antietam Cable Television
Calling Features
To Activate via Portal:
ff Select On and provide the telephone number to forward to.
ff If desired, checkbox “Play Ring Reminder when a call is forwarded.”
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
To Activate via telephone:
ff Dial *72. The change is effective immediately.
To Deactivate via telephone:
ff Dial *73. The change is effective immediately.
8. Call Forwarding Busy
Call Forwarding Busy allows you to forward all your incoming calls to a different phone
number if your phone is currently busy. Use this service when you would rather have a
secondary number in place to receive calls to instead of the caller being sent to your voice
messaging box. Note that the address (phone number) you forward your calls to must be
permitted by your outgoing calling plan. You can also set the phone number to forward to
using the feature access code. This feature is off by default.
To Activate via Portal:
ff Select On and provide the telephone number to forward to.
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
To Activate via Telephone:
ff Dial *90. The change is effective immediately.
To Deactivate via Telephone:
ff Dial *91. The change is effective immediately.
9. Call Forwarding No Answer
Call Forwarding No Answer allows you to forward all your calls to a different phone number
when you do not answer your phone. Use this service when you would rather have a secondary
number in place to receive calls to instead of the caller being sent to your voice messaging box.
The number of rings prior to forwarding can be configured here as well. You may choose none,
2, 3, 4, 5 or 6 number of rings prior to forwarding. This feature is off by default.
11
Calling Features
To Activate via Portal:
ff Select On and provide the telephone number to forward to.
ff If desired, select the number of rings before forwarding.
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
To Activate via telephone:
ff Dial *92. The change is effective immediately.
To Deactivate via telephone:
ff Dial *93. The change is effective immediately.
10.Call Forwarding Not Reachable
Call Forwarding Not Reachable automatically forwards your incoming calls to a phone
number of your choosing, when activated, if the device your phone is connected to loses
contact with our Digital Voice System, such as the eMTA losing contact with Antietam
Cable. Note that the phone number you forward your calls to must be permitted by your
outgoing calling plan. This feature is off by default.
To Activate via Portal:
ff Select On and provide the telephone number to forward to.
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
To Activate via Telephone:
ff Dial *94. The change is effective immediately.
To Deactivate via telephone:
ff Dial *95. The change is effective immediately.
11.Call Forwarding Selective
Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria
to a different phone number. Use this service to forward calls from your manager, a family
member, or an important customer to your cell phone, alternate business phone, or home
phone. The criteria for each Call Forwarding Selective entry can be a list of up to 12 phone
numbers or digit patterns and a specified time schedule. All criteria for an entry must be satisfied
for the call to be forwarded (phone number and day of week and time of day). If the call is not
12
Antietam Cable Television
Calling Features
forwarded, the call continues as if this service was not turned on. Ring Reminder is also available
with this feature. This feature is off by default. Note: This feature is only available via portal.
To Activate via Portal:
ff Select On and provide the default telephone number to forward to. Scroll down and provide:
`` Description for criteria, required field,
`` Select a time schedule
`` Choose to use default number or forward to an additional number
`` Choose between calls from any phone number, any private number or any
unavailable number. Additionally, up to 12 specific numbers can be provided for
that criteria entry.
ff Click Add. Repeat this process as needed for different call selective entries.
ff Once call selective entry has been created, click the check box under the “active”
column to activate or deactivate.
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
12.Call History
This feature allows you to review all incoming and outgoing calls over the previous six
months. This feature can be accessed via the portal.
To Activate via Portal:
ff Navigate to voice.myactv.net/portal ·
ff Provide your username/password to login.
ff In the navigation bar, click on “Call History”
ff Under the Select CDRs Criteria tab:
ff Filter by Calling Type: Select the type of call type you would like to view via the
dropdown.
ff CDR Requested Date: Select the start and end date for the time frame to look for calls.
ff Destination #: This drop down can be used to specify the destination number to look
for in the Call Detail Records.
ff Origination # can also be selected from this drop down menu.
ff Click Submit.
ff The details tab will then be populated with the call history from the selected criteria.
The history can be sorted by field and exported to a .CSV file as desired.
13
Calling Features
13.Call Return
Use this feature to call the last party who called your number, whether or not the call was answered.
ff Press *69 while off hook. The previous number will be dialed. `` If you wish to hear an audio playback of the number of the last caller, press *69 then
option 1 when prompted.
14.Call Waiting
Call Waiting allows you to receive another call while you are on the phone. You can turn
it on or off for all calls and then selectively turn it back on or off using the feature access
codes. This feature is on by Default.
To Activate via Portal:
ff Select On and if you choose, you can checkbox “Disable Calling Line ID Delivery on
Call Waiting.”
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
To Deactivate PER CALL via telephone:
ff Dial *70, then the number you wish to call while Call Waiting is canceled.
Note: this process must be repeated with each additional call if you have this feature
switched to On in the portal.
15.Inbound Calling Line Name Delivery
A caller’s name will be displayed (if available).
16.Calling Name Retrieval
Calling Name Retrieval looks up the name of a caller in an external database when the
name did not arrive with the original call. This is helpful to identify callers when using the
CommPilot Call Manager, a phone that displays CLID information, or other call client. This
feature is on by Default.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
To Activate via Portal:
ff Select On and click Apply. The change is effective immediately.
14
Antietam Cable Television
Calling Features
17.CommPilot Express
CommPilot Express allows you to pre-configure four profiles to control your inbound calls.
These profiles can quickly be changed using the web or phone when you leave your desk or
when you are at a remote location. If you use CommPilot Express, it takes precedence over
some of your other service settings associated with processing incoming calls. The available
profiles are “Available - In the Office,”“Available - Out of the Office”, “Busy” and “Unavailable.”
This feature is off by default. Each profile includes preferences for managing the relevant
call functions, for example, Call Forwarding (Busy, No Answer, Always and Selective), Voice
Messaging, Simultaneous Ringing and Call Notify. If a user elects to use CommPilot Express, it
takes preference over all other service settings associated with processing incoming calls.
To Activate via Portal:
ff Select Profile (Default none). Click Apply. The feature is available immediately.
To Manage Profiles via Portal:
ff Available — In the Office:
Additional Options include
`` Also ring to this phone
number — provide number.
`` If Busy: Select “Have Voice Messaging
take the call” or “Forward to this phone
number”— provide phone number.
`` If No Answer: Select “Have Voice
Messaging take the call” or “Forward
to this phone number”— provide
phone number.
`` Scroll down and click “Apply.”
ff Available — Out of the Office:
Additional Options include
`` When a call comes in: Select “Have
Voice Messaging take the call” or
“Forward to this phone number”
— provide phone number.
`` If needed, select checkbox “Also
notify me by email when a call
comes in”— provide email address.
`` Scroll down and click “Apply.”
ff Busy:
`` Select “Send all calls to Voice
Messaging” except calls from these
phone numbers (provide up to three
numbers), then move to option “Which
will be forwarded to this phone
number” — provide phone number.
`` If needed, select checkbox “Also
notify me by email when a call
comes in”— provide email address.
`` Scroll down and click “Apply.”
ff Unavailable:
`` Select “Send all calls to Voice
Messaging” except calls from these
phone numbers (provide up to three
numbers), then move to option “Which
will be forwarded to this phone
number”— provide phone number.
`` Additional options include, “Have
Voice Messaging take the call
using”— No Answer Greeting or
Unavailable Greeting.
ff Click Apply.
15
Calling Features
18.Connected Line Identification Restriction
Connected Line Identification Restriction allows you to block your number from being
shown when receiving a call. Members of your group can still see your number when they
call you. You have the choice of turning it on or off for all calls and then selectively turning
it right back on or off using the feature access codes. This feature is off by default.
To Activate via Portal:
ff Select On and click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
19.Do Not Disturb
Allows you to send your calls directly to your voice messaging box without ringing your
phone. In addition, you can make your primary phone emit a short ring burst to inform
you when the call is being sent to voice messaging by using the Ring Reminder. This is
important when you have forgotten the service is turned on and you are at your phone
waiting to receive calls. This feature is off by default.
To Activate via Portal:
ff Select On and if desired, select the checkbox “Play Ring Reminder when a call is forwarded.”
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Select Off and click Apply. The change is effective immediately.
To Activate via telephone:
ff Dial *78. The change is effective immediately.
To Deactivate via telephone:
ff Dial *79. The change is effective immediately.
20.Enhanced 911
This feature automatically displays the address associated with the home phone account
on the emergency dispatcher’s screen when a call to 911 is made from the phone. This
feature is always active and occurs automatically whenever a call is made by dialing 911.
21.Last Number Redial
Use this feature to redial the last number you called. Simply press *66.
16
Antietam Cable Television
Calling Features
22.Mailbox Management (Account Portal)
Voice Management allows you to specify how to handle your voice messages. Use Unified
messaging if you want to use your phone to retrieve voice messages. You can also just
choose to send the message to your e-mail and not use the phone for voice messaging.
This feature is on by default.
To Manage via Portal:
ff Login through the Customer Voice Portal.
ff Select “Voicemail Management” on the left hand side.
ff On should be selected by default.
23.Priority Alert
Priority Alert allows you to make your phone ring with a different ring based on your predefined criteria. Use this service if you want to know when a specific person calls such as
your manager or spouse or when you would like to easily tell when a call is from inside
your group or outside your group. The criteria for each Priority Alert entry can be a list of
up to 12 phone numbers or digit patterns and specified time schedule. All criteria for an
entry must be true for the phone to ring with a different tone (phone number and day of
week and time of day). This feature is off by default.
To Activate via Portal:
ff Provide Description (to remember the configuration).
ff Select the following options “Use priority alert” or “Do not use priority alert.”
ff Select Time Schedule.
ff Select how to filter calls:
`` Any phone number.
`` Following phone numbers “Any private number” or “Any unavailable number.”
`` Specific phone numbers, up to 12.
ff Click Add.
ff Repeat as necessary.
ff Once desired priority alert exists, select the “active” checkbox for the plan you wish to
activate.
ff Click Apply. This change is effective immediately.
To Deactivate via Portal:
ff Remove the active checkbox selection.
ff Click Apply. The change is effective immediately.
17
Calling Features
24.Selective Call Acceptance
Selective Call Acceptance allows you to receive only calls that meet your pre-defined
criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone
numbers or digit patterns and a specified time schedule. All criteria for an entry must be
true for you to receive the call. This feature is off by default.
To Activate via Portal:
ff Provide Description (to remember the configuration).
ff Select the following options “Accept Call” or “Do not accept call.”
ff Select Time Schedule.
ff Select how to filter calls: `` Any phone number
`` Following phone numbers: `` Any private phone number,
`` Any unavailable phone number.
`` Specific phone numbers, up to 12.
ff Click Add.
ff Repeat as necessary.
ff Once a profile has been created, select the “active” checkbox, and click Apply. This
change is effective immediately.
To Deactivate via Portal:
ff Remove the active checkbox selection.
ff Click Apply. The change is effective immediately.
25.Selective Call Rejection
Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These
callers will be given an announcement that you cannot be reached. Use this feature to prevent
nuisance calls from people you would rather not talk to. The criteria for each Selective Call
Rejection entry can be a list of up to 12 phone numbers or digit patterns and a specified time
schedule. All criteria for an entry must be true to reject the call. This feature is off by default.
To Activate via Portal:
ff Provide Description (to remember the configuration).
ff Select the following options “Reject Call” or “Do not reject call.”
ff Select Time Schedule.
ff Select how to filter calls: `` Any phone number,
18
Antietam Cable Television
Calling Features
`` Following phone numbers;
`` Any private phone number
`` Any unavailable phone number
`` Specific phone numbers, up to 12.
`` Click Add.
`` Repeat as necessary.
`` Once a profile has been created, select the “active” checkbox, and click Apply. This
change is effective immediately.
To Deactivate via Portal:
ff Remove the active checkbox selection.
ff Click Apply. The change is effective immediately.
26.Sequential Ring
Sequential Ring allows you to sequentially ring up to 5 locations in addition to the base
location for a specified number of rings. There can be up to 5 locations and the feature
applies to calls matching your pre-defined criteria. Use this service to ring calls from your
manager, a family member, or an important customer on your cell phone, alternate business
phone, or home phone. The criteria for each Sequential Ring entry can be a list of up to 12
phone numbers or digit patterns and a specified time schedule. All criteria for an entry must
be satisfied for the call to enter Sequential Ring (phone number and day of week and time of
day). The caller can also interrupt the search to leave a message. If the criteria do not match,
the call continues as if this service was not turned on. This feature is off by default.
To Activate via Portal:
ff Add Description.
ff Select the following options “Use sequential ring” or “Do not use sequential ring.”
ff Select Time Schedule.
ff Select the call filters;
`` Any phone number,
`` Following phone numbers: `` Any private number
`` Any unavailable number
`` Specific phone numbers, up to 12.
ff Click Add, repeat profile creation as necessary.
ff Click the “active” checkbox for the profile you wish to use, click Apply.
ff If you wish to use the base location first, check the box. Otherwise leave empty.
ff Select the number of rings needed for Base Location, up to 5. Otherwise leave at default.
ff If you wish to continue to search if the base location is busy, select that checkbox.
19
Calling Features
ff If you want to give the caller the option to skip the search process, check this box.
Note: This option assumes voice messaging is available.
ff Provide up to 5 additional numbers to have the caller ring to. Specify the amount of
rings per number that is required.
ff Click Apply. This change is effective immediately.
To Deactivate via Portal:
ff Remove the “Active” checkbox and click Apply. The change is effective immediately.
27.Simultaneous Ring Personal
Simultaneous Ring Personal allows you to list up to 10 phone numbers you would like
to ring in addition to your primary phone when you receive a call. This feature is helpful
when you are not at your phone but you would like your cell phone to ring when you
get a call. You can also turn off simultaneous ring when you are at your desk on a call. The
criteria for each Simultaneous Ring entry can be a list of up to 12 phone numbers or digit
patterns, a specified time schedule, and a specified holiday schedule. All criteria for an
entry must be satisfied for the call to enter Simultaneous Ring (phone number and day of
week and time of day). If the criteria do not match, the call continues as if this service was
not turned on. Warning: if your cell phone or other phone has voicemail that picks up
before your digital phone voice messaging picks up, your voicemails could be on your
cell phone messaging system! This feature is off by default.
To Activate via Portal:
ff Select On and if desired click the checkbox for “Do not ring my Simultaneous Ring
Numbers if I am already on a call.”
ff Enter the phone numbers that should ring simultaneously with the digital phone service.
ff Select the checkbox if a answer confirmation is required for the numbers provided.
ff Click Apply.
To create a schedule:
ff Enter a description to remind you of the preferences set.
ff Select “Use simultaneous ring personal” or “Do not use simultaneous ring personal.”
ff Pick a “Selected Time Schedule.”
ff Specify the calls from type `` Any phone number,
`` Or following phone numbers: Any private number or Any unavailable number,
`` Specific phone numbers, up to 12 can be listed.
ff Click Add.
ff Repeat as necessary to add additional schedules.
20
Antietam Cable Television
Calling Features
To set a schedule:
ff Click the checkbox for “active” for whichever schedule you want to be active. Click
Apply. The change is effective immediately.
28.Speed Dial 8
Speed Dial allows you to set up to eight speed dial numbers that can be called with the
push of a button. Enter the number as you would normally dial it and then just hit that
number on your touch pad to call it. You can also program your speed dial using your
phone and the star code for Speed Dial. This feature is off by default.
To Activate via Portal:
ff Choose the Speed Dial Code you wish to associate to a specific number (Code 2 - 9
are available for assignment).
ff Enter the phone number you wish to assign to the Speed Dial Code.
ff Enter a description Name.
ff Repeat as necessary.
ff Click Apply. The change is effective immediately.
To Deactivate via Portal:
ff Remove the phone number(s) that you wish to remove from Speed Dial 8.
ff Click Apply. The change is effective immediately.
To Activate via telephone:
ff Dial *74, then the number you wish to use as the code, then the phone number.
Example Dial *74 3 2400006666 allows you to use code 3 for phone number 240-0006666. `` To use the feature, dial the code for the number you wish to dial, then #. Example Dial 3#.
29.Three Way Calling
Use this feature to create a three way call. When this service is assigned, you can place a
three-way call using the flash based services.
While engaged on call:
ff Press flash hook on phone. The initial call is placed on hold.
ff Enter complete phone number or extension of third party. You can press # to signal
the end of the phone number.
ff When third party is connected, press flash hook again. All parties will then be
connected in three-way call.
ff To drop the third party caller, press flash hook again.
ff If either two parties hang up, your call with the remaining party is intact. If you
disconnect, the other two parties remain connected.
21
FAQ’s
QQ. What is Digital Phone?
AA. Digital Phone is a multi-featured, residential phone service available from Antietam
Cable. Digital Phone service is as easy to use as your existing phone service from your
traditional phone company. Plus, you get all the benefits of Digital Phone service,
which include unlimited local and long distance calling throughout the United States,
Canada, Puerto Rico, Guam and the Virgin Islands — all for one low monthly price!
QQ. Can I have Digital Phone?
AA. Yes! You can subscribe to Antietam Cable’s Digital Phone service if you live within
Antietam Cable’s serviceable area.
QQ. What does Digital Phone offer?
AA. 1. The power to call anyone, anytime, anywhere in the United States, Canada, Puerto
Rico, Guam and the Virgin Islands as often as you like for one low monthly price.
2. Call Waiting, Caller ID, Call Waiting ID, Call Forwarding and much more at no extra cost!
3. The convenience of one bill including local/long distance phone charges, cable
television services and high-speed Internet.
QQ. Will I save money?
AA. Most people will save money by subscribing to Digital Phone service from Antietam
Cable. To find out how much money you will save, call us today at 301-797-5000.
QQ. Do I need to subscribe to other Antietam Cable services to get Digital
Phone?
AA. No. You’re not required to subscribe to any other Antietam Cable service to get Digital
Phone. However, by subscribing to more than one service from Antietam Cable you will be
saving even more money. Please see the Packages and Pricing section of the website for
more details.
QQ. Is there a fee to switch to Digital Phone?
AA. There is a one-time installation charge from Antietam Cable to have the service
professionally installed in your home. Check with your current provider to see if it
assesses a charge to transfer your phone number to Antietam Cable.
QQ. Can I keep my existing phone number?
AA. Yes. In most cases you can keep your existing phone number. You also have the option
to receive a brand new number from Antietam Cable or in most cases you can keep
your existing telephone number from your current telephone service provider. This
means that you will continue to receive calls from your family and friends without
having to notify them of a new telephone number. We do need to verify availability for
each phone number before you can use it with Antietam Digital Phone service.
QQ. Can I have more than one phone line/number with Digital Phone and if so
what is the cost of the additional number?
AA. Yes. You can have a total of two different phone numbers with Antietam Digital Phone
service. The second phone number is an additional charge. Please see the pricing and
packages section of the website or call us to learn more at 301-797-5000.
22
Antietam Cable Television
FAQ’s
QQ. Can I use my existing home phones with Antietam Cable’s Digital Phone
service? If so, how many phones can I connect?
AA. Yes. You can connect up to 5 touch-tone phones to the service.
QQ. Does Digital Phone replace my home phone service?
AA. Yes. If you choose to keep your existing number, then Antietam Cable will notify your
existing provider that you are switching service.
QQ. Can I use Digital Phone for my business?
AA. Yes. In fact, many customers have found they can save money every month on their
business phone. Call for your free customized quote — 301-797-5000.
QQ. Can I talk on the phone, browse the Internet and watch TV at the same time?
AA. Yes! Antietam Cable will provide you with new equipment, which will allow you
to utilize the Internet service, cable service, and the phone service simultaneously.
Antietam Cable services operate independently of one another and therefore one
service is not affected by the use of another.
QQ. How do I refer someone to Digital Phone service?
AA. You can refer customers to the Antietam Cable website at www.antietamcable.com.
Features:
QQ. How do I use my Antietam Cable Digital Phone features?
AA. Please refer to the Calling Features section of this handbook, beginning on page 5 or
the Features section of www.antietamcable.com for complete details.
Enhanced 911 (E911):
QQ. Can I call 911 using my Antietam Cable Digital Phone?
AA. Yes! Enhanced 911 (E911) is part of Antietam Cable Digital Phone service. With E911, when
you dial emergency services, the operator automatically receives your name and address
information in advance. Please note that there may be circumstances under which the
E911 services available with Digital Phone may be limited in comparison to traditional 911
service. Please see Antietam Cable’s Digital Phone Agreement for more information.
QQ. If power goes out, does my 911 service still work?
AA. Antietam Cable’s Digital Phone service provides up to 8 hours of battery backup. So
long as your battery backup is not uncharged, discharged, improperly installed or
malfunctioning, your phone service will continue to work even if you lose electrical
power. This includes your E911 service. Note that it’s important to have a battery
backup telephone to use at all times in case of power failure.
QQ. If my phone service is temporarily suspended for non-payment, does my
911 service stop working?
AA. No. If you are temporarily suspended for non-payment, your 911 service will still
function. If you are disconnected instead of suspended, then your 911 will NOT work.
Disconnect reasons are:
1. You request to be disconnected.
2. You fail to pay your bill after 45 days.
23
FAQ’s
QQ. Under which circumstances would my E911 service stop working besides
being disconnected by the cable company?
AA. Any changes you make to the Antietam Cable Digital Phone equipment without first
notifying Antietam Cable may cause your 911 service to fail. Please notify Antietam
Cable before making any changes to your equipment.
A few reasons your 911 service would stop working are:
1. If you move the Digital Phone equipment to a different address without first
notifying Antietam Cable of the move.
2. If the Digital Phone equipment fails or is not configured properly.
3. If your home or equipment loses electrical power AND the battery is dead in the
Digital Phone equipment (eMTA).
*Please see Antietam Cable’s Digital Phone Agreement for more details.
Long Distance:
QQ. Can I change my Long Distance Carrier?
AA. With Momentum Telecom as our provider, unfortunately we do not have the option of
offering customers the ability to choose a separate carrier and have our digital phone service.
QQ. How do I make long distance calls?
AA. Dial as usual. Press 1 before the area code and telephone number.
QQ. How do I make international calls?
AA. Just dial as usual — that is, 011 + country code + city code + telephone number. Calls
to international locations are extra but are billed at discounted rates.
QQ. Can I use my calling card for long distance calls?
AA. Antietam Digital Phone provides local and long distance calling included in the price,
so there is no need to use a calling card.
Installation:
QQ. How soon can my Digital Phone service be installed?
AA. We are usally able to complete installation in 3–10 business days. We require
approximately 3 business days for brand new telephone numbers and approximately
10 business days to port an existing phone number.
QQ. Do I need to be home?
AA. Yes. In order for Antietam Cable to install and test your service, you need to be present.
QQ. What if I can’t be home?
AA. If the primary account holder cannot be home at the time of the installation,
he/she must come into our front office before the installation to pre-sign
the paperwork
QQ. What if I have to reschedule my phone installation date?
AA. It is important you notify Antietam Cable 3 business days prior to your scheduled
installation date to avoid losing your phone number.
QQ. I wasn’t home, and now my phone is out of service. What should I do?
AA. Contact Antietam Cable at 301-797-5000 to reschedule the installation.
24
Antietam Cable Television
FAQ’s
QQ. How long does installation take?
AA. Approximately 2 hours.
QQ. How soon will my Digital Phone service be active?
AA. When installation is completed, Digital Phone is active. The installer will provide you
with a welcome kit that details all aspects of your service.
Equipment:
QQ. Can I move my Digital Phone equipment modem from one location to another?
AA. Moving your Digital Phone equipment may cause your service, including E911,
to stop functioning. Please call Antietam Cable before moving your Digital
Phone equipment.
QQ. Does Antietam Cable provide technical support for my Digital Phone service?
AA. Yes. To contact us 24/7, call 301-797-5000.
QQ. Who maintains my Digital Phone equipment?
AA. Antietam Cable.
QQ. Do I have to buy any extra equipment?
AA. No. Antietam Cable will provide you with the equipment (eMTA) that you need for the
Digital Phone service, for a nominal fee.
QQ. Do I need a special phone?
AA. No. All standard touch-tone, wall-mounted, portable, and cordless phones work with
Digital Phone.
QQ. Is Digital Phone compatible with answering machines and Caller ID display?
AA. Yes, Digital Phone is compatible with most answering machines and Caller ID displays.
You must have a Caller ID display to use Caller ID. Remember that Caller ID, Call Waiting,
Call Waiting ID, Call Forwarding and more are available at no additional cost with
Digital Phone.
QQ. Will a fax machine work with Antietam Cable Digital Phone service?
AA. Yes, in most cases. Some older fax machines may not be compatible.
QQ. Will Digital Phone work with my home network?
AA. Yes. Antietam Cable Digital Phone and High-Speed Data services are separate. Your
home network will not be affected by Digital Phone.
QQ. Will Antietam Cable Digital Phone work with my alarm system?
AA. Antietam Digital Phone will work with the majority of alarm systems available on the
market today. However, older alarm systems may not be compatible. Check with your
alarm company to be sure.
25
Subscriber Agreement
This is your customer agreement (“Agreement”) with Antietam Cable Television, Inc.
(“Antietam,”“we,”“us,”“our”) for Antietam’s Voice over Internet Protocol Services (together with
related 911/E911 and other services, “Digital Phone”). This Agreement incorporates any thencurrent pricing guide on www.antietamcable.com. Together, these documents set forth the
terms and conditions under which residential customers (“Customer,”“you,”“your”) will be
provided Antietam’s Digital Phone and, if necessary, devices used in connection with the
Digital Phone services, including the “Antietam Equipment” defined below.
When you enroll in, use, or pay for the Digital Phone services, you agree to the terms and
conditions set forth in this agreement. If you do not agree to the terms or conditions in
this agreement, cancel the Digital Phone service immediately by calling our customer
service department at 301-797-5000 during normal business hours.
1. The Digital Phone services.
a.Digital Phone versus traditional
telephone services. The Digital Phone
services are not traditional telephone services,
and we provide them on an as-is basis.
Important distinctions exist between traditional
telephone services and the Digital Phone
services. Some but not all of these distinctions
are outlined in this Agreement. Because the
Digital Phone services are not designed for use
in situations where error-free or uninterrupted
service is essential, you expressly assume the
risk of any damages from high-risk activities
involving vital communications in which an
error or interruption in the Digital Phone services
could lead to material injury to business, persons,
property, or the environment.
b.Directory listings. Any phone numbers that you
obtain from us will be listed in telephone directories
unless you request an unlisted phone number, for
which there may be an additional charge.
c. Changing your Digital Phone services.
You must contact us anytime you wish to
upgrade or change your Digital Phone services.
In certain instances, a service call may be
required. A time will be scheduled for one of
our trained technicians to stop by your home.
There may be a fee to upgrade or change your
Digital Phone services. A Customer Service
Representative can assist you in determining
what, if any, costs are associated with the change
you are requesting.
2. Customer equipment, Antietam
equipment, and Antietam’s access to
customer premises.
26
Antietam Cable Television
a.“Customer Equipment” that you must
provide. In order to use the Digital Phone services,
you are required to provide certain equipment such
as a phone handset or equivalent, phone inside
wire and outlets, and a powered electrical outlet.
Because we may have limited ability to install
wire or outlets in a rental property, you may wish
to provide a cordless phone if you live in a rental
property so that you can use our Digital Phone
services throughout your unit.
b.Customer Equipment.
i. Maintenance. Antietam shall have no
obligation to provide, maintain, or service
any Customer Equipment.
ii. Specifications for Customer
Equipment and Internet connection.
Any Customer Equipment that you use in
connection with the Digital Phone services
must meet Antietam’s current minimum
technical and other requirements. You
may not use the Digital Phone without an
Antietam broadband connection.
iii. Non-Recommended Configurations.
If you install or use in connection with the
Digital Phone services Customer Equipment
or an Internet connection that does not meet
the minimum technical or other requirements
described in Section 2.b.ii above (a “NonRecommended Configuration”), you agree
(i) that you will not be entitled to customer
support relating to any issues other than the
quality of the signal delivered to the MTA,
and (ii) that the following limitation of liability
shall apply: neither Antietam nor any of its
owners, officers, directors, employees, parent
Subscriber Agreement
company, affiliates, or agents (collectively,
“Antietam parties”), warrant that a nonrecommended configuration will enable you
to successfully install, access, operate, or use
the Digital Phone services. You acknowledge
that any such installation, access, operation,
or use could cause damage to Customer
Equipment. None of the Antietam parties
shall have any liability whatsoever for any
such failure or damage, including lack of 911/
E911, incompatibility with alarm or home
security systems, medical monitoring devices,
fax equipment or dial-up modems. For
purposes of this Agreement, “affiliate” means
any entity that controls, is controlled by, or is
under common control with Antietam. The
foregoing limitation of liability is in addition
to and shall not limit any other limitation of
liability set forth in this Agreement.
c. “Antietam Equipment.”
i. Ownership. “Antietam Equipment” shall
mean all equipment, such as MTAs, external
cabling and related electronic devices, owned
by Antietam. Antietam Equipment will at all
times remain the property of Antietam.
ii. Our responsibility for Antietam
Equipment. You acknowledge that
Antietam Equipment is merely a means for
us to provide you the Digital Phone services,
and that we may remove or change it at our
discretion. You agree not to use Antietam
Equipment for any purpose other than to
use the Digital Phone services in accordance
with this Agreement. Antietam will repair
and maintain all Antietam Equipment during
the term of this Agreement. You agree that
you will not allow Antietam Equipment to
be serviced by anyone other than Antietam’s
employees or agents. You are responsible
for all Antietam Equipment while in your
possession. Damages beyond normal use,
or failure to return the Antietam Equipment,
will result in additional fees.
iii. Relocation: You agree that the Digital Phone
services will only be used at your service address
appearing in our records. You understand and
acknowledge that if you attempt to install or use
the MTA or Digital Phone at another location,
the Digital Phone services, including but not
limited to 911/E911, may fail to function or
may function improperly. If you move the MTA
or Digital Phone services to another location
without complying with this Section 2.c.iii,
you do so in violation of this Agreement and
at your own risk, and Antietam reserves the
right to terminate the Digital Phone services
immediately and without Notice, leaving
you responsible for all outstanding charges,
which immediately become due and payable.
If you change residences, you must contact
Antietam for information on whether the Digital
Phone services can be transferred to your new
residence, to schedule a date to connect your
new Digital Phone services (if available), and
to supply us with the date to disconnect the
Digital Phone services at your old address. There
will be a nominal transfer fee charged to your
account. If you plan to move outside Antietam’s
service area, you must call us with the date to
disconnect your Digital Phone services.
d.Antietam’s access to customer premises
and MTA:
i. Access. From time to time, Antietam
may need to enter your service address
(“Premises”) in order to install, maintain,
repair, or remove the Digital Phone services
and Antietam Equipment. Accordingly,
you authorize Antietam and its employees,
agents, contractors, and representatives to
enter the Premises as necessary, at a time
agreeable to you and us.
ii. Authorization for access. You warrant
either that you are the owner of the
Premises, or if you are a tenant, that you
have the authority to afford us access to
the Premises. If you are not the owner of
the Premises, you agree to supply us, if we
ask, the owner’s name and address, and
evidence or written consent from the owner
that the owner has authorized you to grant
access to the Premises and to install the
Digital Phone services.
iii. Affiliates and subcontractors.
Antietam’s affiliates or subcontractors may
perform some or all of Antietam’s duties or
obligations under this Agreement.
3. Limitations on 911/E911 services.
The Digital Phone services include 911/enhanced 911
functions (“911/E911”) that may differ from the 911
or enhanced 911 functions furnished by traditional
telephone companies, and that has certain limitations.
27
Subscriber Agreement
Carefully read the information below. You acknowledge
and accept any limitations on 911/E911. You agree
to convey these limitations to anyone who may have
occasion to place calls over the Digital Phone services. If
you have any questions about 911/E911, call customer
service at 301-797-5000.
a.Your correct address is necessary. In
order for your 911/E911 calls to be properly
directed to emergency services, Antietam must
have your correct service address. If you move
the Digital Phone services to a different address
without Antietam’s approval, 911/E911 calls may
be directed to the wrong emergency authority,
may transmit the wrong address, or the Digital
Phone services and 911/E911 services may fail
altogether. Accordingly, you must call 301-7975000 before you move the Digital Phone services
to a new address.
b.Delays in updating location information
in emergency database. Antietam will need
several business days to update your service
address in the emergency database so that your
911/E911 calls can be properly directed. In the
meantime, 911/E911 calls may be directed to
your former address. As noted in Section 2.c.iii
above, all changes in service address require
Antietam’s prior approval.
c.Electric outages. Antietam’s Digital Phone
services use the electrical power in your
home. If there is an electrical power outage,
the MTA has battery backup providing up
to 8 hours of backup power. If the battery is
uncharged, discharges, is improperly installed or
malfunctions during a power outage, 911/E911
calling will be interrupted.
d.Broadband outages and maintenance.
All calls, including calls to 911/E911, may
not be completed if there is a problem with
network facilities, including network congestion,
network/equipment/power failure, or another
technical problem, or if the network is
undergoing maintenance.
e.Network congestion; reduced speed for
routing or answering 911 calls. There may
be a greater possibility of network congestion
and reduced speed in the routing of a 911
call made with the Digital Phone services as
compared to traditional telephone services.
28
Antietam Cable Television
*Affixed to your Antietam-provided MTAs are
warning stickers that summarize the limitations.
If your Antietam-provided MTAs do not have
such warning stickers, or if you require additional
warning stickers, please contact our customer
service department.
Limitation on liability: you acknowledge and agree
that the Antietam parties and their underlying
providers will not be liable for any service outage,
inability to dial 911/E911 using the Digital Phone
services, and/or inability to access emergency
service personnel. You agree to defend, indemnify,
and hold harmless the Antietam parties and their
underlying providers, from any and all claims,
losses, damages, fines, penalties, costs, and
expenses (including but not limited to reasonable
attorney fees) by, or on behalf of, you or any third
party or user of the Digital Phone services relating
to the failure or outage of the Digital Phone
services, including those related to 911/E911
services provided to you in connection with the
Digital Phone services.
4. Incompatibility of the Digital Phone
with certain equipment, services, and
activities.
You acknowledge and understand that the Digital
Phone may not support or be compatible with:
a.Non-Recommended Configurations as defined
in Section 2.b.iii;
b.Certain non-voice communications equipment,
including but not limited to alarm or home
security systems that make automatic phone
calls; medical monitoring devices; certain fax
machines; and certain “dial-up” modems;
c. Rotary-dial phone handsets, pulse-dial phone
handsets, and models of other voice-related
communications equipment such as answering
machines and traditional Caller ID units;
d.Casual/dial around (10-10) calling. If you want
the ability to use the Digital Phone services with
900 or 976 numbers, you must expressly request
such service from Antietam.
e.311, 511 or other x11 calling (other than 411,
611, 711, and 911); and
f. Other call types not expressly set forth in our
product literature (e.g., outbound shore-to-ship
calling and outbound satellite calling).
*By accepting this agreement, you waive all
claims against the Antietam parties and their
underlying providers for interference, disruption,
or incompatibility between Antietam Equipment
Subscriber Agreement
or the Digital Phone services and any other service,
systems, or equipment. In the event of such
interference, disruption, or incompatibility, your
sole remedy shall be to terminate the services in
accordance with section 9.A.
5. Billing and payment.
a.Charges, fees, and taxes that you must pay.
i. Charges. You agree to pay all charges
associated with the Digital Phone services.
These charges may include but not be
limited to installation charges, monthly
service charges, usage charges, surcharges
for international calls to wireless telephones,
charges for the use of Antietam Equipment,
charges for service calls, and other charges.
Updated pricing guides can be found at
www.antietamcable.com.
ii. Taxes and other fees. You agree to pay
any and all applicable federal, state, and local
taxes (however designated) levied upon us
and our affiliates in connection with the sale,
installation, use, or provision of the Digital
Phone services, and amounts that we may
be required to collect or pay in support of
statutory or regulatory programs, including
but not limited to universal service fees, 911/
E911 surcharges, telecommunications relay
service surcharges, franchise fees, right-ofway fees, etc. Consult Antietam’s pricing
guide for additional details.
iii. Notification of changes. We may
change the fees and charges for the Digital
Phone from time to time at our discretion;
specifically, we may decrease fees and
charges with or without advance Notice
(as defined in Section 13.b), and we may
increase fees and charges for the Digital
Phone by posting new pricing at www.
antietamcable.com. Taxes and fees may
be changed with or without Notice. You
will also be responsible to pay any fees,
payment obligations, and taxes that become
applicable retroactively.
b.Commencement of billing. Billing for the
Digital Phone services will commence on the
date that your service is installed by Antietam.
If you self-install an MTA that we have shipped
you, billing will commence the earlier of (i) the
day you install the MTA or (ii) 5 days after the
shipment date. If you self-install an MTA that you
obtained from a source other than Antietam,
billing will commence the day your order for the
Digital Phone service is entered into our systems.
The option to self-install an MTA or to use a nonAntietam-supplied MTA is subject to availability
and the terms of this Agreement.
c. Per-call and measured-call charges. Our
calling plans may not include certain call types.
These call types will instead be charged on a percall (e.g., operator services) or a measured basis
(e.g., international calls). For billing purposes, a
measured call begins when the call is answered
by the called party or an automated answering
device (such as an answering machine or fax
machine); it ends when one of the parties
disconnects the call. Measured calls are recorded
in whole minutes, with partial minutes rounded
up to the next whole minute. However, some
providers (e.g., those involved in calls to foreign
countries) charge Antietam, its affiliates or
suppliers for a completed call when the called
party’s line rings or after a certain number of
rings. In these situations, Antietam will charge
for the call as if it were answered by the called
party. If a computed charge includes a fraction of
a cent, the fraction is rounded up to the nearest
whole cent. Consult Antietam’s pricing guide for
information on per-call charges and the timing
of measured-call charges.
d.Third-party charges that are your
responsibility. The Digital Phone services may
allow you to access “dial-up” Internet service
providers, other enhanced service providers
(e.g., information services accessible through
800, 888, and 877 numbers), and other thirdparty providers. You acknowledge that you
may incur charges with such providers that are
separate and apart from the amounts charged
by us. You agree that all charges payable to
third parties, including all applicable taxes, are
your sole responsibility. In addition, you are
solely responsible for protecting the security of
credit card information provided to others in
connection with such transactions.
e.Billing statements. Antietam will send you a
billing statement once every month. All services
are billed one month in advance, with the
exception of per-call and measured-call charges
and surcharges, which are billed after they have
been incurred. Any changes you have made to
your service will be reflected from the date of the
change to the end of the billing period.
29
Subscriber Agreement
f. Payment due date; late payments;
disconnection. Payment is due 30 days
after date of invoice. If your account has a
balance due that is over 31 days old, you are
subject to disconnection of your Digital Phone
services. Once your Digital Phone services have
been disconnected, the entire balance due, a
reconnection fee, and one month’s service in
advance must be paid prior to reconnection.
Once payment has been made, your service will
be reconnected at the first available opportunity.
If your payment is returned to Antietam unpaid,
you are immediately in default and subject to a
returned check charge. A late fee will be assessed
on your account if payment is not received
before the next bill is rendered. You agree to
pay Antietam its reasonable expenses, including
attorney and collection agency fees, incurred in
enforcing its rights under this Agreement.
g.Billing questions. If you have any questions
about any of the charges on your bill, you
must contact Customer Service within 30 days
after the billing date of the disputed charge.
Otherwise, all charges are considered accurate
and are due.
h.Payment options.
We offer a variety of payment options:
`` Pay in person at our office during regular
business hours.
`` Pay in person after business hours by placing
your payment in our drop box located outside
the front of our building.
`` Mail your payment to the address on your
billing statement.
`` Pay by phone with a debit/credit card or by check.
`` Pay automatically every month via your debit/
credit card. Contact our office for details.
`` Pay online at www.antietamcable.com.
i. Our right to make credit inquiries. You
authorize Antietam to make inquiries and to receive
information about your credit experience from others,
to enter this information in your file, and to disclose
this information concerning you to appropriate third
parties for reasonable business purposes.
30
Antietam Cable Television
6. Privacy policy.
Antietam will respect your privacy interests, including
your ability to limit disclosure of certain information
to third parties in the manner described in Antietam’s
privacy policy posted at www.antietamcable.com. You
acknowledge that you have reviewed this privacy policy,
and that you expressly consent to the terms of those
policies. We may amend our policies from time to time.
7. Limits on your use of the services.
a.Acceptable use. You agree to ensure that all
uses of Antietam Equipment and the Digital
Phone services installed at your premises (“use”
or “uses”) are legal and that all uses by you or
by any other person, whether authorized by
you or not (“user”), comply with all applicable
laws, regulations, and written and electronic
instructions for use. Antietam reserves the
right to act immediately and without Notice
to terminate or suspend the Digital Phone
services and to remove from the Digital Phone
services any information transmitted by or to
you or users if Antietam determines that such
use or information does not conform with
the requirements set forth in this Agreement,
interferes with Antietam’s ability to provide
the Digital Phone services to you or others, or
reasonably believes that such use or information
may violate any laws or regulations. Antietam’s
action or inaction under this Section 7.a. shall
not constitute review or approval of your or any
other users’ use or information.
b.Residential use only. Unless you subscribe to a
service plan that expressly permits otherwise, you
agree to use the Digital Phone services solely for
residential purposes, however, you are permitted
to use the Digital Phone services to make business
calls that are incidental to your personal and
non-commercial use of the Digital Phone services.
You may not resell the Digital Phone services.
You expressly agree not to use the Digital Phone
for auto-dialing, continuous or extensive call
forwarding, telemarketing, fax broadcasting
or fax blasting, or for any other use that results
in excessive usage inconsistent with normal
residential calling patterns. If we determine, in
our sole discretion, that the Digital Phone services
are being used in violation of this Agreement,
we reserve the right to immediately and without
Notice to terminate or modify the Digital Phone
services and to assess additional charges for each
month in which excessive usage occurred.
Subscriber Agreement
c. No tampering with Digital Phone services
or Antietam Equipment. You will not
service, alter, modify, or tamper with Antietam
Equipment or with the Digital Phone services,
or permit any other person (not expressly
authorized by Antietam) to do so.
d.Your obligation to report theft of service
immediately. Theft of the Digital Phone
services is against federal and state law.
Such theft results in both increased cost and
degradation of the quality of reception to
honest customers. Antietam will continue to
prosecute those guilty of stealing the Digital
Phone services to the fullest extent allowed by
federal and state laws. All reports of theft will be
fully investigated and appropriate action will be
taken. You will be liable for all use of the Digital
Phone services using your MTA and for any and
all stolen Digital Phone services or unauthorized
use of the Digital Phone services. You agree to
notify us immediately in writing or by calling our
Customer Service department during normal
business hours if you become aware at any
time that the MTA is stolen or that your Digital
Phone services are being stolen or used without
your authorization. Until such time as you notify
us of theft or fraudulent or unauthorized use,
you will be liable for any stolen, fraudulent, or
unauthorized use of the Digital Phone services.
If you fail to notify us in a timely manner, your
Digital Phone services may be terminated
without Notice, with additional charges to you.
e.Limits on your license to use firmware
or software. The Digital Phone services and
Antietam Equipment, including any firmware or
software embedded in Antietam Equipment or
used to provide the Digital Phone services, are
protected by trademark, copyright, and other
intellectual property laws and international
treaty provisions. You are granted a revocable
license to use such firmware and software
in object code form (without making any
modification thereto) strictly in accordance
with this Agreement. You acknowledge and
understand that you are not granted any
other license to use the firmware or software
embedded in Antietam Equipment or used to
provide the Digital Phone services. You expressly
agree that you will use Antietam Equipment
exclusively in connection with the Digital
Phone services. You shall not reverse compile,
disassemble, or reverse engineer or otherwise
attempt to derive the source code from the
binary code of the firmware or software.
*Antietam reserves the right to maintain
and upgrade its network to provide for the
maximum possible reliability. Accordingly, you
acknowledge and agree that Antietam may
access through Antietam’s network Antietam
Equipment, including the MTA that you are
using with the Digital Phone services in order to
perform diagnostics, testing of, and updates to
the firmware or software embedded in Antietam
Equipment, including the MTA. (“Remote
Maintenance”). The Remote Maintenance may
require capture of packets received or transmitted
by the Digital Phone services. Packets captured in
the process of performing Remote Maintenance
shall be used only for the purpose of Remote
Maintenance. You authorize Antietam to perform
such Remote Maintenance.
*Use of the Digital Phone services through an
interface device not provided by Antietam is
prohibited, and Antietam reserves the right to
terminate this Agreement immediately and
without Notice if you use such an interface
device. You will indemnify and hold harmless the
Antietam parties and their underlying providers
from and against any and all liability arising out of
your use of such interface device with the Digital
Phone services.
f. Protection of Antietam’s information
and marks. All Digital Phone information,
documents, and materials on our web sites
are protected by trademark, copyright or other
intellectual property laws. All websites, corporate
names, service marks, trademarks, trade names,
logos, and domain names (collectively “marks”)
of Antietam are and shall remain the exclusive
property of Antietam or its licensors. Nothing
in this Agreement shall grant you the right or
license to use any of the marks.
8. Representations and warranties
of customer.
You represent and warrant that you are at least 18 years
of age. You also represent and warrant that you have
provided and will continue to provide to Antietam
accurate, complete, and current customer information,
including but not limited to your legal name, address,
phone numbers, and payment data (including but not
limited to credit card numbers and expiration dates).
You agree that during the term of this Agreement you
will promptly notify us if there is any change in the
information that you have provided to us in accordance
with the terms of this Agreement.
31
Subscriber Agreement
9. Termination of this agreement.
a.Termination by you. You may terminate
this Agreement for any reason at any time by
providing notice of termination to Antietam
by (i) sending a written notice to the postal
address specified in Section 13.a; or (ii) calling
Customer Service during normal business hours.
All applicable fees and charges will accrue until
the date of termination, but we will refund all
prepaid monthly service fees charged for the
Digital Phone after the date of termination (less
any outstanding amounts due Antietam).
b.Suspension and termination by Antietam.
We may suspend your Digital Phone services or
terminate this Agreement at any time for any
reason. If we suspend your Digital Phone services
or terminate this Agreement because you failed
to comply in full with any term of this Agreement,
we may do so at any time upon 7 days’ Notice,
or upon less than 7 days’ Notice or without
Notice where permitted by this Agreement. If we
suspend the Digital Phone services or terminate
this Agreement for any other reason, we must first
give you 7 days’ Notice. If we suspend the Digital
Phone services or terminate this Agreement
for a reason other than your violation of this
Agreement, all applicable fees and charges will
accrue until the date of suspension or termination,
but we will refund all prepaid monthly service
fees charged for the Digital Phone services after
the date of termination (less any outstanding
amounts due Antietam).You understand and
acknowledge that all Digital Phone services,
including 911/E911, will be disabled because of
termination of your account.
c. Your obligations upon termination. You
agree that upon termination of this Agreement
you will do the following: (i) You will immediately
cease use of the Digital Phone services and all
Antietam Equipment; and (ii) you will pay in
full for your use of the Digital Phone services
and Antietam Equipment up to the later of the
effective date of termination of this Agreement
or the date on which the Digital Phone services
are disconnected and all Antietam Equipment
has been returned.
d.Retention of Rights. Nothing contained
in this Agreement shall be construed to limit
Antietam’s rights and remedies available at law
32
Antietam Cable Television
or in equity. Antietam and its suppliers reserve
the right both during the term of this Agreement
and upon its termination to delete your voicemail,
data, files, or other customer information that is
stored on Antietam’s or its suppliers’ servers or
systems, in accordance with our storage policies.
You understand and acknowledge that we shall
have no liability whatsoever as a result of the loss
or removal of any such voicemail, data, files, or
other customer information.
10.Transfer of your phone number.
If you are switching to the Digital Phone services
from another service provider, you may not be able
to transfer your existing phone number to the Digital
Phone services. If you switch from Antietam to another
provider, you may not be able to transfer your phone
number from Antietam to the new provider.
11.Limitation of liability; indemnification;
no warranties; warnings.
a.Limited Warranty. Antietam Equipment,
including the MTA, and the Digital Phone
services are provided “as is,” without warranty
of any kind, either express or implied. The
Antietam parties do not warrant that Antietam
Equipment, including any MTAs provided by
Antietam, or the Digital Phone services will meet
your requirements, provide uninterrupted use,
or operate as required, without delay, or without
error. The Antietam parties do not warrant
that any communications will be transmitted
in uncorrupted form. All representations and
warranties of any kind, express or implied,
including but not limited to any warranties
of performance, non-infringement, fitness for
a particular purpose or merchantability, are
excluded.
Antietam will compensate you for a service
interruption only in the event of complete
failure of the Digital Phone services because of a
technical malfunction for 24 or more consecutive
hours. In such case, your sole remedy, available
upon your request, will be limited to a prorated
credit against the net monthly recurring charge
(exclusive of nonrecurring charges, other
one-time charges, per call charges, measured
charges, regulatory fees and surcharges,
taxes, and other governmental and quasigovernmental fees). To qualify for the credit, you
must request the credit from Antietam within 30
days of the failure. We shall not compensate you
Subscriber Agreement
for any service interruption caused by a power
outage or by Customer Equipment. Credits will
be applied only against current and future fees
payable by you for the Digital Phone services.
Any credits provided by Antietam are at our sole
discretion and in no event shall constitute or be
construed as a course of conduct by Antietam.
b.Limitation of liability. Except as specifically
provided in this agreement, in no circumstance
and under no legal theory (including but not
limited to tort, contract, or otherwise), shall the
Antietam parties or their underlying providers
have any liability to you or to any person or entity
for (i) any direct, indirect, incidental, special, treble,
punitive, exemplary, or consequential losses or
damages, including but not limited to loss of profits,
loss of earnings, loss of business opportunities,
or personal injuries (including death), resulting
directly or indirectly out of, or otherwise arising in
connection with, the installation, self-installation,
maintenance, failure, removal, or use of the Digital
Phone services, including lack of 911/E911 services
or dialing associated with an alarm or security
system, medical monitoring device, fax equipment,
dial-up modems, or Antietam Equipment, MTAs
provided by Antietam, or customer’s reliance on
or use of Antietam Equipment, MTAs provided by
Antietam, or the Digital Phone services, including
but not limited to any mistakes, omissions,
interruptions, failures or malfunction, errors, defects,
delays in operation, delays in transmission, loss of
information or data, or failure of performance of
Antietam Equipment, MTAs provided by Antietam,
or the Digital Phone services; or (ii) any losses,
claims, damages, expenses, liabilities, or costs
(including legal fees) resulting directly or indirectly
out of, or otherwise arising in connection with,
any allegation, claim, suit, or other proceeding
based upon a contention that the use of Antietam
Equipment, MTAs provided by Antietam, or the
Digital Phone services by customer or any other
person or entity infringes the copyright, patent,
trademark, trade secret, confidentiality, privacy, or
other intellectual property rights, or contractual
rights of any third party.
c. Limitations on Antietam’s Liability for
Directories and Directory Assistance.
The limitations in this section 11.C shall
apply where we make available a directory
listing or publication option. If (i) any phone
number for which you have requested unlisted
status is published in any directory; (ii) any
phone number for which you have requested
nonpublished status is included in any directory,
any directory assistance database, or is otherwise
disclosed to any unauthorized person; (iii)
any phone number which you requested be
published or listed in any directory or directory
assistance database is not so published or
listed, or (iv) any published or listed phone
number contains material errors or omissions,
then the total liability of the Antietam parties in
connection with the described error or omission
shall not in the aggregate exceed the monthly
charges, if any, which you have actually paid
to Antietam to list or not to list or to publish or
not publish the number for the affected period.
You shall hold the Antietam parties and its
underlying providers harmless against any and
all claims for damages caused or claimed to have
been caused, directly or indirectly, by the errors
and omissions described above.
d.Customer’s indemnification obligations.
Except as otherwise expressly set forth in this
agreement, you agree to defend, indemnify, and
hold the Antietam parties and its underlying
providers, harmless from claims or damages
relating to or arising out of your breach of
this agreement or your and your users’ use of
the Digital Phone services or any Antietam
Equipment or MTA provided by Antietam,
including but not limited to any claims or
damages arising out of the lack of 911/E911
services or dialing associated with an alarm or
security system, medical monitoring device,
fax equipment or dial-up modem. You agree
that the Antietam parties and their underlying
providers shall not be responsible for any
third-party claims that arise from your use of the
Digital Phone services, Antietam Equipment,
or any MTA provided by Antietam. Further, you
agree to reimburse us for all costs and expenses
related to the defense of any such claims.
e.Limitations on Antietam’s liability for
Customer Equipment and software.
Customer Equipment may be damaged or suffer
service outages as a result of the installation, use,
inspection, maintenance, repair, and removal
of Antietam Equipment and the Digital Phone
services, or upgrades to firmware or software
embedded in Antietam Equipment or the MTA
used with the Digital Phone services. Except
33
Subscriber Agreement
for gross negligence or willful misconduct
by us, the Antietam parties shall have no
liability whatsoever for any damage, loss, or
destruction to the Customer Equipment. Use
of certain features of the Digital Phone services
may require special software, applications,
or access to web portals. Antietam makes no
representation or warranty that any software
or application installed on your computer or
web portal does not contain a virus or other
harmful feature. It is your sole responsibility to
take appropriate precautions to protect any
computer and other hardware of yours from
damage to its software, files, and data as a result
of any such virus or other harmful feature. We are
not required to provide you with any assistance
in removal of viruses. If we decide, in our sole
discretion, to install or run virus check software
on your computer, we make no representation or
warranty that the virus check software will detect
or correct any or all viruses. You acknowledge
that you may incur additional charges for any
service call made or required on account of
any problem related to a virus or other harmful
feature detected on your system. The Antietam
parties and their underlying providers shall have
no liability whatsoever for any damage to or loss
of any hardware, software, files, or data resulting
from a virus, any other harmful feature, or from
any attempt to remove it.
Antietam does not represent, warrant, or
covenant that the installation of the special
software or applications described in the
preceding paragraph or access to our web
portals will not cause the loss of files or disrupt
the normal operations of any Customer
Equipment, including but not limited to your
computer. For these and other reasons, you
acknowledge and understand the importance
of backing up all files to another storage
mechanism prior to such activities.You
understand and accept the risks if you decide
not to back up files. Neither the Antietam parties
or their underlying providers shall have any
liability whatsoever for any damage to or loss of
any software, files, or data.
f. Limitations on Antietam’s liability for
third parties. Notwithstanding anything to the
contrary in this Agreement, you acknowledge
and understand that we may use third parties
to provide components of the Digital Phone
34
Antietam Cable Television
services, including without limitation their
services, equipment, and infrastructure.
Antietam is not responsible for the performance
or non-performance of third-party services,
equipment, or infrastructure, whether or not
they constitute components of the Digital
Phone services. Antietam shall not be bound
by any undertaking, representation, or warranty
made by an agent or employee of Antietam or
of our underlying providers in connection with
the installation, maintenance, or provision of
the Digital Phone services, if that undertaking,
representation, or warranty is inconsistent with
the terms of this Agreement. The limitations of
liability set forth in Sections 11.b and 11.c apply
to any acts, omissions, and negligence of the
Antietam parties and their underlying providers
which, but for that provision, would give rise to
a cause of action in contract, tort, or any other
legal doctrine.
g.Customer’s sole remedies. Your sole and
exclusive remedies under this Agreement
are as expressly set forth in this Agreement.
The liability of the Antietam parties and their
underlying providers is limited as set forth by this
Agreement, or, where applicable law limits such
limitations of liability, to the maximum extent
permitted by law.
h.Survival of Limitations. All representations,
warranties, indemnifications, and limitations
of liability contained in this Agreement shall
survive the termination of this Agreement; any
other obligations of the parties hereunder shall
also survive, if they relate to the period before
termination or if, by their terms, they would be
expected to survive such termination.
12.Arbitration.
Except for claims by Antietam for nonpayment for,
theft of, or misuse of the Digital Phone services, or for
injunctive relief, as described below, any past, present,
or future controversy or claim arising out of or related to
this agreement shall be resolved by binding arbitration
administered by the american arbitration association
under its commercial arbitration rules, including, if
applicable, the supplementary procedures for the
resolution of consumer related disputes. Consolidated
or class action arbitrations shall not be permitted. The
arbitrator of any dispute or claim brought under or in
connection with this agreement shall not have the power
to award injunctive relief; injunctive relief may be sought
solely in an appropriate court of law. No claim subject
Subscriber Agreement
to arbitration under this agreement may be combined
with a claim subject to resolution before a court of law.
The arbitrability of disputes shall be determined by the
arbitrator. Judgment upon an award may be entered in
any court having competent jurisdiction. If any portion
of this section is held to be unenforceable, the remainder
shall continue to be enforceable.
This Section 12 shall survive the termination of your
Digital Phone services with Antietam.
13.Miscellaneous.
a.How to contact Antietam. For any inquiries
or notices required in connection with this
Agreement, you may contact us (i) in writing
to our Customer Service Department at 1000
Willow Circle, Hagerstown, MD 21740, or (ii)
on our customer service line at 301-797-5000
during normal business hours.
b.How you will receive Notices. Antietam
may deliver this agreement, updates to this
agreement, pricing guides, or any other
communications, disclosures, or notices to
you by posting them to our website located
at www.antietamcable.com, by sending them
via email, U.S. Mail, or overnight mail to your
physical address of record, or the email address
on Antietam’s account records, or by delivering
them by hand at the time of installation, repair,
maintenance or removal of the Digital Phone
services (“notice”). You agree that any one of the
foregoing will constitute sufficient notice.
c. Your system requirements. To view this
Agreement online, receive electronic Notices,
and to access and retain electronic Notices and
other records in connection with the Services,
your system must be able to access the public
Internet and Antietam’s website at
www.antietamcable.com, and must be able to
run Adobe Acrobat software. By using the Digital
Phone services, you represent to us that you satisfy
the system requirements of this Section 13.c.
e.General. This Agreement and any pricing guide
provided to you by Antietam are incorporated by
reference and constitute the entire agreement
and understanding between the parties with
respect to the subject matter of this Agreement,
and they supersede and replace any and all
prior written or verbal agreements. If there is a
conflict between this Agreement and our pricing
guide, the terms and conditions of the pricing
guide shall take precedence in the resolution of
the conflict. If any portion of this Agreement or
the pricing guide is held to be unenforceable,
the unenforceable portion shall be construed
in accordance with applicable law as nearly as
possible to reflect the original intentions of the
parties, and the remainder of the provisions shall
remain in full force and effect. No failure on the
part of either party to exercise, and no delay
in exercising, any right or remedy hereunder
shall operate as a waiver thereof nor shall any
single or partial exercise of any right or remedy
hereunder preclude any other or further exercise
thereof or the exercise of any other right or
remedy granted hereby or by law. Neither the
course of conduct between the parties nor trade
practice shall act to modify any provision of this
Agreement or the pricing guide.
f. Changes to the Digital Phone services
and the Agreement. If you continue to use
the Digital Phone after any modification of
this Agreement or the Digital Phone services,
you shall be deemed to have accepted the
modification. If you do not agree to any
modifications, you must immediately stop using
the Services and notify Antietam that you are
terminating this Agreement. You will then be
entitled to a refund of any unused portion of
any recurring monthly service fee for the Digital
Phone that has been paid by you in advance,
less any outstanding amounts due Antietam for
equipment or other applicable fees and charges).
d.Assignment of this agreement to other
parties. Antietam may assign its rights and
obligations under this Agreement, without Notice,
to (i) any affiliate of Antietam; (ii) to any party
acquiring all or substantially all of the assets or stock,
by merger, or otherwise, of Antietam; or (iii) to any
person or entity purchasing or otherwise acquiring
the Antietam video system serving you. You may not
assign or transfer this Agreement without Antietam’s
prior consent.
35
Subscriber Agreement
Notification Regarding CPNI Policy
This CPNI Policy applies to the customer
proprietary network information (“CPNI”) of
subscribers to Antietam Cable Television,
Inc.’s (“Antietam Cable,” “we,” “us”) voice over
Internet protocol (“Digital Phone”) services.
1. Introduction
CPNI. Customer proprietary network information,
or CPNI, is information about the quantity, technical
configuration, type, destination, location, and amount
of your use of Antietam Cable’s Digital Phone services;
and information contained on your bills related to the
Antietam Cable’s Digital Phone services that you receive.
CPNI does not include your name, address, and
telephone number, because federal law classifies
that information as “subscriber list information” which
is not subject to the protections applicable to CPNI.
However, that information may be subject to protection
as personally identifiable information under Antietam
Cable’s privacy policy. Please see Antietam Cable’s
privacy policy for more information.
Federal Law. 47 U.S.C. § 222 provides privacy
protections for certain information related to Antietam
Cable’s Digital Phone services. This CPNI Policy describes
what CPNI we obtain, how we protect it, and how it
may be used.
Your Rights. Customers of Antietam Cable’s Digital
Phone services have the right under federal law, and
Antietam Cable has a duty under federal law, to protect
the confidentiality of their CPNI. Antietam Cable will
also honor any restrictions applied by state law, to the
extent applicable.
2. Use, Disclosure and Access to CPNI
47 U.S.C. § 222 and FCC regulations
authorize us to use, disclose, or permit
access to CPNI without your approval for
the purposes of:
`` Initiating, rendering, billing, and collecting for
your Antietam Cable Digital Phone services;
`` Marketing Antietam Cable’s Digital Phone service
offerings to you;
`` The provision of inside wiring installation,
maintenance, and repair services.
`` To market adjunct-to-basic services such as
speed dialing, computer-provided directory
36
Antietam Cable Television
assistance, call monitoring, call tracing, call
blocking, call return, repeat dialing, call tracking,
call waiting, caller ID, and call forwarding.
`` To provide any inbound telemarketing, referral,
or administrative services to you for the duration
of the call, if such call was initiated by you and
you approve of the use of such information to
provide such service.
`` To protect our rights or property, or to protect
users of our services and other carriers from
fraudulent, abusive, or unlawful use of, or
subscription to, such services.
`` Federal law and FCC regulations prohibit us from
using CPNI for any purposes other than those
listed above except as explained in Sections 4
and 5 below, at your affirmative written request,
or as permitted or required by law.
3. Marketing of CommunicationsRelated Services
Antietam Cable may use your CPNI and disclose to
and allow access to your CPNI by its agents and any
affiliates that provide communications-related services
to market communications-related services (such as
Internet services and services related to the provision or
maintenance of customer premises equipment) to you
unless you contact us to deny or restrict your approval. If
Antietam Cable does not hear from you within
30 days after providing you this notification,
Antietam Cable will assume that you approve
our use or disclosure of your CPNI to market
communications-related services. If you
approve, you do not have to take any action.
Please note that you may deny or restrict your approval at
any time as provided in Section 6 below.
4. Other Services
Antietam Cable also offers other services that are not
related to the Digital Phone services to which you
subscribe. Under the FCC’s CPNI regulations, some of
those services, such as Antietam Cable’s cable television
services, are considered to be non-communications
related products and services. Occasionally, you may
be asked by Antietam Cable or one of its agents during
a call regarding your Digital Phone services for your
oral consent to Antietam Cable’s use of your CPNI for
the purpose of providing you with an offer for noncommunications related products and services. If you
provide your oral consent for Antietam Cable to do so,
Antietam Cable may use your CPNI only for the duration
of that call in order to offer you additional services.
Subscriber Agreement
5. To Grant, or to Deny or Restrict pproval,
of Use, Disclosure and Access to CPNI
You may grant us approval to use, disclose and access
your CPNI, or may deny or restrict your approval at any
time. To do so, please see our contact information in
Section 9 below. Any approval or denial of approval for
the use of your CPNI outside of the service to which you
already subscribe is valid until you affirmatively revoke
or limit such approval or denial. A denial of approval will
not affect the provision of any services to which you
subscribe, but with your approval, Antietam Cable and
its agents and affiliates can use your CPNI to offer you
additional products and services that will better serve
your needs, or package deals or special promotions that
may save you money.
You do not have to take any action if you have
previously contacted us in response to a CPNI
notification and denied use of your CPNI for the
purposes described above. 15
6. Requests for CPNI.
If you request a copy of your CPNI in writing and
we reasonably believe the request is valid, we will
disclose the relevant information we have to you, or
to any person designated by you, in accordance with
federal law. However, subscribers to our Digital Phone
services should be aware that we generally do not
provide them with records that we do not furnish in
the ordinary course of business (for example, as part
of a bill) or which are available only from our archives,
without valid legal process such as a court order.
In addition, we cannot correct any errors in customer
names, addresses, or telephone numbers appearing
in, or omitted from, directory lists until the next
available publication of those directory lists. Further,
we may have no control over information appearing
in the directory lists or directory assistance services of
directory publishers or directory assistance providers
which are not owned by us.
Antietam Cable reserves the right to charge you for the
cost of retrieving and photocopying any documents
that you request.
7. Emails from Antietam Cable
If you approve orally or in writing, Antietam Cable will,
from time to time, send you email notices regarding
Antietam Cable’s Digital Phone services and CPNI. You
can opt out of receiving the emails that Antietam Cable
sends by following the instructions contained in the
emails or by going to www.antietamcable.com and
following the directions there. By going to this website
and accessing your account, you may also request that
Antietam Cable provide such emails to you.
8. Changes to this CPNI Policy
Antietam Cable reserves the right to modify this CPNI
Policy at any time, subject to applicable law. We will notify
you of any material changes through written, electronic,
or other means and as otherwise permitted by law.
9. Contact Information
If you have any questions or suggestions regarding
this CPNI Policy, or wish to contact us about your CPNI,
please reach us as follows:
`` Telephone: 301-797-5000
`` Email: cpni@myactv.net
`` You may write to us at:
Antietam Cable Television, Inc.
Attn: CPNI Compliance Supervisor
1000 Willow Circle
Hagerstown, MD 21740
`` If you have online access to your Digital Phone
services account with Antietam Cable and wish
to grant approval to use, disclosure and access to
your CPNI, or to deny or restrict your approval, you
may also go to www.antietamcable.com/cpni,
and follow the instructions there. For general
knowledge about Antietam Cable’s services, please
visit our website at www.antietamcable.com.
10.Disability Access
Antietam Cable Digital Phone customers can
contact a Telecommunications Relay Service (TRS)
communications assistant by dialing 711 at no
additional charge.
If you have any questions or concerns regarding TRS or
other disability access to Antietam Cable Digital Phone,
please feel free to contact us.
`` Telephone: 301-797-5000
`` Email: support@myactv.net
`` You may write to us at:
Antietam Cable Television
1000 Willow Circle
Hagerstown, MD 21740
11.Jurisdiction
The Maryland Public Service Commission does not
have jurisdiction over the regulation of Digital Phone
service. Complaints about Digital Phone service may be
filed with the Division of Consumer Protection in the
Office of the Attorney General.
37
Notes
38
Antietam Cable Television
Notes
39
Antietam DIGITAL Phone
Complete
Home Packages
1000 Willow Circle | Hagerstown, MD 21740
301-797-5000
www.antietamcable.com
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising