Polycom® SoundPoint® IP 560
Cutting-Edge SIP and GigE Meet
Polycom HD Voice™
Unrivaled voice experience and ease of provisioning and upgrade in a
four-line SIP phone
Introducing the SoundPoint® IP 560 desktop phone with GigE, a four-line
SIP phone that delivers calls of unprecedented richness and clarity and
supports a comprehensive range of cutting-edge features to future-proof
your investment in network infrastructure. It is ideal for professionals and
managers with demanding collaborative communication needs.
Higher Productivity with Less Fatigue
The SoundPoint IP 560 desktop phone features Polycom’s revolutionary HD
Voice technology, which brings life-like richness and clarity to every call1,2.
Polycom HD Voice technology incorporates wideband audio for over twice
the voice clarity and Polycom’s patented Acoustic Clarity Technology for
crystal-clear, noise- and echo-free sound plus a best-in-class system design
for high-fidelity, faithful voice reproduction.
The SoundPoint IP 560 desktop phone is engineered to make installation,
configuration, and upgrades as simple and efficient as possible. The phone’s
built-in IEEE 802.3af PoE circuitry and a dual-port Gigabit Ethernet switch
enable flexible deployment options and savings on cabling expenses. It
supports remote, zero-touch provisioning and upgrades from a variety
of servers as well as boot and call server redundancy to ensure reliable,
uninterrupted performance.
Investment Protection
Powered by state of the art Gigabit Ethernet IP telephony technology, the
SoundPoint IP 560 desktop phone features a future-proof dual-port Gigabit
Ethernet switch for seamless integration with a PC or desktop server. For
organisations with existing GigE deployment, the SoundPoint IP 560 desktop
phone delivers unobstructed, high-speed access to productivity-boosting
applications. For organisations with plans to migrate to GigE, the SoundPoint
IP 560 desktop phone protects investment in network infrastructure.
Make Great Things Happen with Polycom SoundPoint IP 560
Desktop Phone
In today’s Internet driven world, the ability to conduct real time communication
and collaboration has become critical to an organisation’s survival. As the
market leader in voice, video, data and web solutions, our award-winning
conference technology makes it easy for people to interact and maximise
productivity, over any network, in just about any environment, anywhere
around the globe. That’s why more organisations worldwide use and prefer
Polycom conferencing solutions. Because when people work together, great
things happen. See how you too, can achieve great things with the Polycom
SoundPoint IP 560 desktop phone.
nparalleled Sound Quality –
Polycom HD Voice technology
enables rich, clear, life-like
voice communications1
dvanced Features &
• Four lines
• Backlit 320 x 160-pixel
graphical grayscale LCD
• Shared call/bridged line
• Busy lamp field (BLF)
• Presence, buddy lists
• XHTML micro-browser for
productivity-boosting Web
• Gigabit Ethernet support
ase of Provisioning
and Upgrade
• Integrated IEEE 802.3af
Power over Ethernet (PoE)
• Remote, zero-touch
provisioning with support
of a variety of protocols
including FTP, TFTP, HTTP,
• Dual-port Gigabit Ethernet
switch for flexible
deployment options and
lower cabling expenses
Broad and Deep
Interoperability – Certified to
support a comprehensive set
of features with a variety of
leading SIP-based IP PBX
and Softswitch platforms. For
a complete list of certified
platforms see www.polycom.
Polycom® SoundPoint® IP 560 Specifications
Lines (Directory Numbers)
• Up to 4 lines with up to 2 concurrent calls per line
• 320 x 160-pixel backlit grayscale graphical LCD
• LED backlight with custom intensity control
Feature Keys
• 4 context-sensitive “soft” keys
• 26 dedicated “hard” keys
- 4 line keys with bi-color (red/green) LED
- 8 feature keys
- 6 display/menu navigation keys
- 2 volume control keys
- Illuminated mute key
- Illuminated headset key
- Illuminated hands-free speakerphone key
- Dedicated hold key
Headset Compatibility
• Dedicated RJ-9 headset port
- Amplified headsets are recommended
Hearing Aid Compatibility
• Compliant with ADA Section 508
Recommendations: Subpart B 1194.23 (all)
• Hearing Aid Compatible (HAC) handset for
magnetic coupling to approved HAC hearing aids
• Compatible with commercially-available TTY
adapter equipment
Audio Features
• Polycom HD Voice technology delivers life-like
voice quality for each audio path - the handset,
the hands-free speakerphone, and the optional
• Full-duplex hands-free speakerphone
- Type 1 compliant with IEEE 1329 full duplex
• Frequency response - 100Hz - 7kHz for handset,
optional headset and hands-free speakerphone
• Codecs: G.722 (wideband), G.711 µ/A, and
G.729A (Annex B)
• Individual volume settings with visual feedback for
each audio path
• Voice activity detection
• Comfort noise fill
• DTMF tone generation / DTMF event RTP
• Low-delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment
• Acoustic echo cancellation
• Background noise suppression
Call Handling Features2
• Shared call / bridged line appearance
• Flexible line appearance (one or more line keys
can be assigned for each line extension)
• Busy Lamp Field (BLF)
• Distinctive incoming call treatment / call waiting
• Call timer
• Call transfer, hold, divert (forward), pickup
• Called, calling, connected party information
• Local three-way conferencing
• One-touch speed dial, redial
• Call waiting
• Remote missed call notification
• Intercom
• Automatic off-hook call placement
• Do not disturb function
Other Features
• Local feature-rich GUI
• Time and date display
• User-configurable contact directory and call
history (missed, placed, and received)
• Customisable call progress tones
• Wave file support for call progress tones
• Unicode UTF-8 character support. Multilingual
user interface encompassing Chinese, Danish,
Dutch, English (Canada / US / UK), French,
German, Italian, Japanese, Korean, Norwegian,
Portuguese, Russian, Spanish, Swedish
Protocol Support
• IETF SIP (RFC 3261 and companion RFCs)
Network and Provisioning
• Two-port Gigabit Ethernet switch
- 10/100/1000Base-Tx across LAN and PC
- Conforms to IEEE802.3-2005 (Clause 40) for
Physical Media Attachment
- Conforms to IEEE802.3-2002 (Clause 28) for
Link Partner Auto-Negotiation
• Manual or dynamic host configuration protocol
(DHCP) network setup
• Time and date synchronisation using SNTP
• FTP / TFTP / HTTP / HTTPS server-based
central provisioning for mass deployments
• Provisioning and call server redundancy
• Web portal for individual unit configuration
• QoS Support – IEEE 802.1p/Q tagging (VLAN),
Layer 3 TOS, and DSCP
• Network Address Translation (NAT) – support
for static configuration and “Keep-Alive” SIP
• RTCP support (RFC 1889)
• Event logging
• Syslog
• Local digit map
• Hardware diagnostics
• Status and statistics reporting
• Transport Layer Security (TLS)
• Encrypted configuration files
• Digest authentication
• Password login
• Support for URL syntax with password for boot
server address
• HTTPS secure provisioning
• Support for signed software executables
• Built-in, auto-sensing IEEE 802.3af Power over
• External Source 48V DC @ 380mA
• FCC Part 15 (CFR 47) Class B
• ICES-003 Class B
• EN55022 Class B
• CISPR22 Class B
• AS/NZS CISPR 22 Class B
• VCCI Class B
• EN55024
• EN61000-3-2; EN61000-3-3
• ROHS compliant
• Anatel
• CE Mark
• EN 60950-1
• IEC 60950-1
• AS/NZS 60950-1
Operating Conditions
• Temperature: +10 to 40°C (+50 to 104°F)
• Relative Humidity: 20% to 85%, non-condensing
Storage Temperature
• -40 to +70°C (-40 to +160°F)
SoundPoint IP 560 Comes With:
• SoundPoint IP 560 console
• Handset with handset cord
• Base stand
• Network (LAN) cable
• Quick Start Guide
• Product registration card
• 26.5 cm x 15 cm x 19 cm x 6.5 cm)
(W x H x D x T) (10.5 in x 6 in x 7.5 in x 2.5 in)
• Phone weight: 1.1 kg (2.4 lb) Unit Box Dimensions / Weight
• 31.75cm x 33.66cm x 8.89cm
(12.5 in x 13.25 in x 3.5 in)
• 1.8 kg. (4.0 lbs)
Master Carton Quantity
• Five
Country of Origin
• Thailand
• 1 year
In some calling scenarios, such as IP to PSTN, Polycom
HD Voice will not be available and the call will progress in
narrowband instead.
Some of these features need to be supported by an
appropriate call/applications server.
©2007 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo and SoundPoint are registered trademarks and Polycom HD Voice is a trademark of Polycom, Inc. in the U.S. and various countries.
All other trademarks are the property of their respective owners. Specifications subject to change without notice.
Polycom EMEA
270 Bath Road, Slough,
Berkshire SL1 4DX, UK
(T) +44 (0)1753 723000
(F) +44 (0)1753 723010
Polycom Headquarters
4750 Willow Road,
Pleasanton, CA 94588
(T) 1.800.POLYCOM
for North America only
Polycom Asia Pacific
8 Shenton Way
#11-01 Temasek Tower
Singapore 068811
For your local Polycom office please visit www.polycom.com
Part No. 3726-47004-002 Rev. 11/07