enterprise subscriber guide

enterprise subscriber guide
ENTERPRISE
SUBSCRIBER GUIDE
Enterprise
Subscriber Guide
880 Montclair Road | Suite 400 | Birmingham, AL 35213
www.momentumtelecom.com
T A B L E O F C O N T E N T S
Table of Contents
Introduction ........................................................................................................... 6
Logging In............................................................................................................... 6
Navigation Bar, Sub-Menu and Page Layout ................................................. 7
Account.................................................................................................................... 8
Call Logs .................................................................................................8
Block a Caller............................................................................................... 9
Messages ..............................................................................................10
Forward a Voicemail.................................................................................. 10
Delete a Voicemail..................................................................................... 11
Profile.....................................................................................................12
Change e911 Address............................................................................... 12
Change Password...................................................................................... 14
Billing.....................................................................................................15
Pay Your Bill................................................................................................ 16
Manage a Recurring Credit Card Payment........................................ 17
Make a One-time Credit/Debit Card Payment................................. 19
Setup a Recurring Bank Draft............................................................. 21
Recent Activity........................................................................................... 23
Change Current Billing Method............................................................... 23
View and Download Statements............................................................... 23
Settings ................................................................................................................. 24
General..................................................................................................25
Anonymous Call Rejection........................................................................ 25
Call Block.................................................................................................... 26
Caller ID...................................................................................................... 28
Call Transfer............................................................................................... 29
Call Waiting................................................................................................ 30
Do Not Disturb.......................................................................................... 31
Hoteling Guest........................................................................................... 32
Hoteling Host............................................................................................. 33
Music On Hold........................................................................................... 34
Outbound Caller ID Block......................................................................... 35
Priority Alert............................................................................................... 36
Privacy......................................................................................................... 38
Selective Call Acceptance......................................................................... 39
Speed Dial.................................................................................................. 41
Time Schedule........................................................................................... 43
Forwarding............................................................................................46
Call Forwarding.......................................................................................... 47
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T A B L E O F C O N T E N T S
Call Forwarding Selective.......................................................................... 48
Call Notify.................................................................................................. 50
Find Me – Simultaneous Ring................................................................... 52
Find Me – Sequential Ring........................................................................ 54
Push To Talk................................................................................................ 56
Messaging.............................................................................................57
Voicemail.................................................................................................... 58
Voicemail Greetings............................................................................ 59
Distribution List.......................................................................................... 60
Reset Voicemail PIN................................................................................... 61
Mobility..................................................................................................62
Anywhere.................................................................................................... 62
Group...................................................................................................................... 66
Group Feature Settings........................................................................66
Account / Authorization Codes................................................................ 67
Account/Authorization Codes Administration.................................. 69
Account/Authorization Codes Reports.............................................. 70
Advanced Hunting (Hunt Groups)............................................................ 71
Auto Attendant ......................................................................................... 73
Call Park..................................................................................................... 79
Call Pickup.................................................................................................. 81
Instant Conference.................................................................................... 83
Music On Hold........................................................................................... 84
Series Completion..................................................................................... 85
Time Schedule........................................................................................... 87
Group Administration...........................................................................90
Manage Lines............................................................................................. 91
Manage Users............................................................................................ 92
Delete a User....................................................................................... 92
Edit a User........................................................................................... 92
Contact Center.................................................................................................... 94
Support.................................................................................................................. 95
Training................................................................................................................... 96
Manage Locations............................................................................................... 97
Edit Location Name.............................................................................. 97
Search for a Location............................................................................ 98
Appendix............................................................................................................... 99
Feature Access Codes........................................................................ 100
Feature Phone Instructions................................................................. 101
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G E T T I N G  S TA R T E D
Introduction
Welcome to your subscriber portal. In this user guide you will learn how to edit
your account information, manage your services, add, remove and change your
features along with many other useful pieces of information.
In addition to showing you how to edit various features and services, this guide
will also provide detailed descriptions about each of the calling features your
telephone service provides.
Logging in
To access the subscriber portal, you will need to open a web browser on your
computer and type the following in the address bar:
www.mydigitalservices.com/
This will load a Login page similar to image 1.1
Image 1.1
Note:
Admins: For login information, please contact customer support (888.538.3960)
or contact your project manager
Users: For login information, contact your office administrator.
Enter the login credentials in the spaces provided and click Login.
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N AV I G AT I O N B A R , S U B - M
 E N U A N D PA G E L AY O U T
Navigation Bar, Sub-Menu and
Page Layout
When you login to the subscriber portal, you’ll see a page similar to image 2.1
Image 1.1
The best way to move through the various screens is by using the navigation
bar which is similar to image 2.2.
Image 2.2
Within the navigation bar, tabs are used to group customer and product
details. Below is a brief description of each tab.
»» Account – View or change account details.
»» Settings – Manage user level feature settings.
»» Group – Manage group level feature settings.
»» Support – Access support documents and applications.
»» Manage Locations – Switch between telephone service locations.
On the right of the menu bar is a dropdown list of all phone numbers
associated to this particular account and location. Before making any changes,
ensure you have the correct phone number displayed so any changes are
applied to the intended phone number.
Under each tab you will find a submenu bar similar to image 2.3. The header in
bold is the submenu you are currently on and representative of the information
the page displays.
Image 2.3
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ACCO
 UNT
Account
The account tab is the default tab in the portal. This tab allows you to view and
manage your call logs, messages and customer profile.
Call Logs
To view all incoming and outgoing calls for the past three months, use image
3.1 and the following instructions.
2
1
3
4
Image 3.1
1 – Select Call Logs on the Account submenu.
2 – View or change the number that corresponds for the information on this
page.
3 – Select the desired date ranges.
4 – Click Export to download a .csv (comma separated value) file of the call
log.
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BL
loc
OCK
k A
a CA
aller
LLER
Block a Caller
To block future calls from a specific number, use the following instructions and
image 4.1.
1
3
2
Image 4.1
1 – Select Call Logs on the Account submenu.
2 – Check the desired number.
3 – On the Select Action dropdown list, select Block Number.
Note: Selecting Block Number blocks the number without supplying a
notification. Further management of call blocking is performed in the Call
Blocking feature section.
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F or w ard
M E Sa
S AVGoicemail
ES
Messages
To view a list of all new and saved messages, use image 5.1 and the following
instructions.
1 – Click Messages on the Account submenu.
1
2
3
4
Image 5.1
Note: The messages displayed are solely the messages of the number selected
in the Navigation Bar’s phone number dropdown menu.
Once the messages are loaded you can:
2 – Click the audio icon to play a message.
3 – Click the save arrow to save a message.
Forward a Voicemail
To forward a voicemail, click the envelope (see 4 in image 5.1).
Select the enveloped will load a pop-up window similar to image 6.1.
Image 6.1
Enter the email address and select Send to have the voicemail sent to the
entered email.
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DE
elete
LETE A
a VO
oicemail
ICEMAIL
Delete a Voicemail
To delete voicemail, use image 7.1 and the following instructions.
2
1
Image 5.1
1 – Check the box adjacent to the corresponding voicemail
2 – On the Select Action dropdown list, select Delete.
Note: Deleting a message from the screen does not delete the message from
your voicemail box.
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C h angeP R
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E ddress
Profile
To view profile information for the phone number selected in the navigation
bar, use image 8.1 and the following instructions.
1 – Click Profile on the Account submenu.
1
2
Image 8.1
On this page you can change the e911 address and the account’s password.
Change e911 Address
To view and manage your E911 address details, select See 911 Address List
(see 2 in image 8.1) and a page similar to image 9.1 will load. If you need to
temporary change an e911 address, use the following instructions.
1
Image 9.1
Note: Changing your E911 address using the following instructions is only
meant for temporary use. If you require a permanent change be made. Please
contact Customer Care to make any permanent changes.
1 – Click Edit to change the E911 address associated to the account.
Continued on the following page.
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CH
hA
ange
NGE E
e911 AD
ddress
DRESS
Clicking Edit will load a page similar to image 9.2.
Image 9.2
Note: Before making any changes, review the E911 information to understand
the importance of E911. Review this information by selecting the PLEASE
READ – End user E911 Service Address Update Information.
Make any address changes or select Reset to Primary Address to have the
primary address become the E911 address.
Click Save to submit changes and be returned to the Profile page.
Any changes can take up to 10 minutes to complete the address validation.
During this time, various pages will show the E911 status as Pending. When
validation is complete, the status will change from Pending to Active.
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ange
N G E PA
Pass
SSw
W ord
ORD
Change Password
To change your password, click on the Account tab and the Profile submenu.
This will load a page similar to image 10.1. Use this image and the following
instructions to change your password.
1
2
3
25
2
6
2 4
Image 10.1
1 – Enter your new password.
2 – Reenter your new password.
3 – Enter or verify an email address that will be used to reset your password if
you ever use the Forgot Password? feature on the login screen.
4 – Enter or verify the email address that appears where you will receive
all email notifications that pertain to your service and CPNI (Customer
Proprietary Network Information).
5 – Click Save to submit changes.
6 – Click Cancel to proceed without saving any changes.
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C h ange
B I L Pass
L I N G w ord
Billing
The Billing page allows you to perform several functions essential to managing
your billing. This is only available to accounts with administrative rights.
Access the Billing page by selecting the Account tab on the navigation bar
and then clicking Billing (see 1 in image 11.1) on the submenu. This will load a
page similar to image 11.1.
1
Image 11.1
On this page you can do each of the following for the number displayed at the
top of the page (see 2 in image 11.1):
»» Pay your bill
»» View Recent Activity
»» Edit billing method
»» View and download statements
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Pay Y O
PAY
our
U R B Iill
LL
Pay Your Bill
To pay your bill, access the Billing page by selecting the Account tab on the
navigation bar and then clicking Billing (see 1 in image 12.1) on the submenu.
This will load a page similar to image 12.1.
1
2
Image 12.1
2 – Click Pay My Bill.
This will load a Bills page similar to image 12.2.
Image 12.2
If this is the first time you have gone to this page, you will need to set up the
method you will use to pay your bill. The options are:
»» Manage a Recurring Credit Card Payment
»» Make a One-time Credit/Debit Card Payment
»» Setup a Recurring Bank Draft
Each option is covered in the following sections.
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RECURRING
Pay
CRY
ED
our
I T CBAill
R D PAY M E N T
MANAGE A RECURRING CREDIT CARD PAYMENT
To setup or manage a recurring credit card payment, click on Setup/Edit a
Recurring Credit Card on the Billing page.
The Billing page can be reached by clicking Account on the navigation bar and
then selecting Billing on the submenu. For information on how to reach the
Billing page, refer to the Billing or Pay Your Bill sections of this document.
Clicking on Setup a Recurring Credit Card Payment on the Billing page will
load a Pay By Credit/Debit Card page similar to image 13.1
1
2
3
Image 13.1
Fill in the fields with the required information.
When finished, proceed using on of the following options:
1 – Click Next to proceed with the entered information.
2 – Click Cancel to not submit any information.
3 – Click Disable Recurring, if a recurring payment has already been entered
and you wish to stop the recurring payments.
Continued on the following page.
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RECURRING
Pay
CRY
ED
our
I T CBAill
R D PAY M E N T
Clicking Next will load a confirmation request screen similar to image 13.2.
1
2
Image 13.2
Review the information and proceed:
1 – Click Submit to submit the entered information.
2 – Click Cancel to not submit any information.
Clicking Submit will load a final confirmation page similar to image 13.3.
1
2
Image 13.3
On this page you can do the following:
1 – Print a summary of the payment information.
2 – Click Back to site to return to Billing page.
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O N E - T I M E C RPay
E D I TY/ our
D E B I TB ill
C A R D PAY M E N T
MAKE A ONE-TIME CREDIT/DEBIT CARD PAYMENT
To setup or manage a one-time payment using a credit or debit card, click on
Make a One-time Credit/Debit Card Payment on the Billing page.
The Billing page can be reached by clicking Account on the navigation bar and
then selecting Billing on the submenu. For information on how to reach the
Billing page, refer to the Billing or Pay Your Bill sections of this document.
Clicking on Make a One-time Credit/Debit Card Payment on the Billing page
will load an Account Information page similar to image 14.1
1
2
Image 14.1
Fill in the fields with the required information.
When finished, proceed using on of the following options:
1 – Click Next to proceed with the entered information.
2 – Click Cancel to not submit any information.
Continued on the following page.
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O N E - T I M E C RPay
E D I TY/ our
D E B I TB ill
C A R D PAY M E N T
Clicking Next will load a confirmation request screen similar to image 14.2.
1
2
Image 14.2
Review the information and proceed:
1 – Click Submit to submit the entered information.
2 – Click Cancel to not submit any information.
Clicking Submit will load a final confirmation page similar to image 14.3.
1
2
Image 14.3
On this page you can do the following:
1 – Print a summary of the payment information.
2 – Click Back to site to return to Billing page.
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R E C U Pay
R R I NYGour
B A NBKill
DRAFT
SETUP A RECURRING BANK DRAFT
To setup or manage a recurring bank draft, click on Setup a Recurring Bank
Draft on the Billing page.
The Billing page can be reached by clicking Account on the navigation bar and
then selecting Billing on the submenu. For more detailed information on how
to reach the Billing page, refer to the Billing or Pay Your Bill sections of this
document.
Clicking on Make a One-time Credit/Debit Card Payment on the Billing page
will load an Pay Bank Drafts page similar to image 15.1
1
2
3
Image 15.1
Fill in the fields with the required information.
When finished, proceed using on of the following options:
1 – Click Next to proceed with the entered information. Be sure to review the
terms and conditions, and then check the box next to I have read and
agree to the Terms and Conditions.
2 – Click Cancel to not submit any information.
3 – Click Disable Recurring, if a recurring payment has already been entered
and you wish to stop the recurring payments.
Continued on the following page.
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R E C U Pay
R R I NYGour
B A NBKill
DRAFT
Clicking Submit will load a final confirmation page similar to image 15.2.
1
2
Image 15.2
On this page you can do the following:
1 – Print a summary of the payment information.
2 – Click Back to site to return to Billing page.
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R ecent A ctivity
Recent Activity
On the Billing page (see image 16.1) you can use the Recent Activity (see 1
in image 16.1) to view a time-stamped summary of your recent payments, your
latest statement number and the amount billed on that statement.
1
2
3
Image 16.1
Click on the statement number to open up a copy of the statement in PDF
form. You can either view the statement from your screen, save it as a file or
print it out for your records.
Change Current Billing Method
On the Billing page (see image 16.1) you can use the Current Billing Method
(see 2 in image 16.1) section to set up or change your billing method. Please
refer to the previous Pay Your Bill section of this document for more detailed
instructions on how to proceed.
View and Download Statements
On the Billing page (see image 16.1) you can use the Statements section (see
3 in image 16.1) to view a statement, select it from the View Statement and
click Go. The statements available include any statement from the past 18
months. If you need a statement that is older than the statements in this list,
please contact Momentum for further assistance.
The statement will be presented on the screen, where you will have the
additional options of printing or saving the statement. Please see your
browser’s instructions for how to print or save a screen.
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S E T TA
I Nctivity
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Settings
To access an account’s settings and configure features, select Settings on the
navigation bar. A page similar to image 17.1 will load.
Image 17.1
The settings and features displayed will correspond with the number displayed
in the top right section of the page.
The settings are divided into four sections:
»» General
»» Forwarding
»» Messaging
»» Mobility
Each individual feature is discussed in detail in the following sections of this
document.
To access any features, select the feature’s corresponding View/Edit arrow.
Note: An account’s feature set is determined by the service offering you have
purchased so you may or may not all of the services listed in this example.
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A nonymous
G E NCEall
R A LR e j ection
General
General settings are features that allow you to use your phone and
communications plan to its fullest extent.
Anonymous Call Rejection
Anonymous Call Rejection allows you to reject calls from callers who have
blocked the display of their number. Only numbers that are deliberately set
their numbers as “anonymous” will be rejected. Callers whose numbers are
unavailable are not rejected. Rejected callers are informed that you are not
accepting calls from unidentified callers. Your phone will not ring and you will
not receive any indication that there was an anonymous call.
Use image 18.1 and the following instructions to configure this feature.
1
2
3
Image 18.1
1 – Click the Anonymous Call Rejection’s View/Edit arrow.
2 – Select On or Off.
3 – Click Save to apply the change.
TELEPHONE INSTRUCTIONS
1. Dial * 77 to enable.
Dial * 87 to disable.
2. Listen for a confirmation message informing you that your
selection has taken effect.
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Call Block
Call Block rejects calls that meet your pre-defined criteria. Callers meeting
these criteria will be played an automated message advising them that you
cannot be reached. Use this feature to prevent nuisance calls.
Call Block rules can be applied to all incoming calls or up to 12 specified
phone numbers or digit patterns (example: 800* for all 800 numbers) a
specified time schedule or a specified holiday schedule. You can configure up
to 10 rules. Therefore, you can specify a total of up to 120 phone numbers to
be automatically rejected. For a call to be rejected, it must match all entered
criteria.
Note: Anytime you use a Selected Holiday Schedule, it will take precedence
all Selected Time Schedules.
Use image 19.1 and the following instructions to configure this feature.
1
2
3
4
Image 19.1
Note: Any numbers blocked using the Call Log block feature under Account
tab will appear in the list of blocked numbers.
1 – Click the Call Block’s View/Edit arrow.
2 – Check the any rule’s corresponding Active box to activate that rule.
3 – Click Save to apply changes.
To create a new Call Block rule, click Add (see 4 in image 19.1).
Continued on the following page.
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A page similar to image 19.2 will load.
Image 19.2
Fill in the fields with the desired information.
See additional information for select fields below.
Do Not Reject Call – This is an option to not reject calls that fit the following
criteria, and this will allow those calls to supersede any other rules.
Time Schedule – Select one of the available options. Refer to the Time
Schedule section for instructions on how to create a time schedule
From Any Phone number – Use to reject all incoming calls.
Forwarded – Use to reject any call forwarded from another number.
From following phone numbers – Use to reject any numbers in the Specific
Phone Numbers section.
Any Private Number – Use to reject all calls any caller with their number to
private.
Any Unavailable Number – Use to reject any call where caller ID is not
available.
Click Save to make any changes.
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C aller I D
Caller ID
Caller ID shows an incoming caller’s name and/or telephone number.
Use image 20.1 and the following instructions to configure this feature.
1 – Click the Caller ID’s View/Edit arrow.
1
3
2
Image 20.1
2 – Select On or Off.
3 – Click Save to apply any changes.
TELEPHONE INSTRUCTIONS
1. Dial * 68 to enable for all future calls.
Dial * 81 to disable for all future calls.
2. Dial * 67 and the 10-digit phone number to enable for a single
call.
Dial * 82 and the 10-digit phone number to disable for a
single call.
3. Listen for a confirmation message.
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C all T ransfer
Call Transfer
Call Transfer enables a user to transfer a call to a specified destination, and can
take place in one of three ways:
»» Blind – the party receiving the transferred call receives the call directly
»» Third-party consultation – the party receiving the transferred call
receives a call from you and then whenever you press a button, the call is
transferred.
»» Three-way consultation – all parties are on the line at the same time.
Use image 21.1 and the following instructions to configure this feature.
1 – Click Call Transfer’s View/Edit arrow.
1
2
3
4
5
6
8
7
Image 21.1
2 – Select On or Off for call transfer recall which redirects unanswered
transferred calls back to you.
3 – Specify the number of rings before the transferred call is redirected back to
the original number.
4 – Check to enable the capability to transfer calls to a phone number that is
already busy.
5 – Specify the number of seconds a call sent to a busy line will wait before the
transferred call is redirected back to the original number.
6 – Prevent blind transferred calls from being further redirected by services
such as Call Forwarding or Simultaneous Ring.
7 – Prevents consultative transferred calls from being further redirected by
services such as Call Forwarding or Simultaneous Ring.
8 – Click Save to apply any changes.
TELEPHONE INSTRUCTIONS
1. Press Flash or Transfer.
2. Enter appropriate transfer number.
3. Press Flash or Transfer again.
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C all Waiting
Call Waiting
Call Waiting notifies of an incoming call when the line is already on another
call.
Use image 22.1 and the following instructions to configure this feature.
1 – Click Call Waiting’s View/Edit arrow.
1
2
3
Image 22.1
2 – Select On or Off.
3 – Click Save to apply any changes.
TELEPHONE INSTRUCTIONS
1. Dial * 56 to enable.
Dial * 57 to disable.
2. Listen for a confirmation message.
To Answer a Call Waiting:
1. A sound will notify you when there is another call.
2. Press Flash to put the existing caller on hold and accept the
other call.
To turn off Call Waiting for the entirety of a single call:
1. Dial * 70 and enter the appropriate 10-Digit Phone Number to
disable for the following single call.
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D o N ot D isturb
Do Not Disturb
When Do Not Disturb is enabled, incoming callers receive a message stating
you are busy, and will subsequently be sent to your voicemail greeting.
Use image 23.1 and the following instructions to configure this feature.
1
2
3
4
Image 23.1
1 – Click Do Not Disturb’s View/Edit arrow.
2 – Select On or Off
3 – Check the box to have a single ring sent to the phone whenever a call is
forwarded to voicemail.
4 – Click Save to apply any changes.
TELEPHONE INSTRUCTIONS
1. Dial * 78 to enable.
Dial * 79 to disable.
2. Listen for a confirmation message.
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Hoteling G uest
Hoteling Guest
Hoteling Guest allows a user to associate their service profile with a Hoteling
Host user. This allows the guest user to use the host's device with the guest
user's service profile.
Use image 24.1 and the following instructions to configure this feature.
1 – Click Hoteling Guest’s View/Edit arrow.
1
2
3
4
5
6
Image 24.1
2 – Select On or Off.
3 – Set the Hoteling Guest to automatically expire by checking the Limit
Association box, and specify a maximum number of hours.
Note: If the host has enforced an association limit of 24 hours, the guest
account cannot exceed that amount.
4 – View the Available Hosts.
5 – Use the corresponding arrows to make available hosts associated hosts
Click the right arrow.
6 – View the host as a now Associated Host.
7 – Click Save to apply any changes.
TELEPHONE INSTRUCTIONS
Voice Portal Hoteling Menu:
1. Dial *98
2. Enter passcode and press #
3. Dial 7 to change Hoteling Options
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Hoteling Host
Hoteling Host
This feature allows a user to become designated as a host user. Any user that
is assigned the hoteling guest service can then be associated to the host user.
When associated, the host user allows the guest user to use the host's device
with the guest's service profile. If association limit is not enforced, the guest
user is allowed to associate with the host user indefinitely.
Use image 25.1 and the following instructions to configure this feature.
1 – Click Hoteling Host’s View/Edit arrow.
1
2
3
4
5
6
Image 25.1
2 – Select On or Off.
3 – Check to limit the user’s access to the host phone to 24 hours
4 – Select one of the following access levels:
»» Enterprise – Anyone in your company can use the designated phone to
“hotel.”
»» Group – Only a specified group (ex. employees in a single region) can use
the designated phone to “hotel.”
5 – View any associated accounts that use this account as a hoteling host.
6 – Click Save to apply any changes.
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M usic O n Hold
Music On Hold
Music On Hold specifies whether or not music will be played when callers are
placed on hold or parked. For this feature to function, Music On Hold must
also be enabled under the group tab settings (refer to the Music on Hold
section under the Group Feature Settings header).
Use image 26.1 and the following instructions to configure this feature.
1 – Click Music on Hold’s View/Edit arrow.
4
1
2
3
Image 26.1
2 – Select On or Off.
3 – Click Save to apply any changes.
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O utbound C aller I D B loc k
Outbound Caller ID Block
Outbound Caller ID Block blocks your number from displaying in the receiver’s
caller ID display.
Use image 27.1 and the following instructions to configure this feature.
1 – Click Outbound Caller ID Block’s View/Edit arrow.
1
2
3
Image 27.1
2 – Select On or Off.
3 – Click Save to apply any changes.
TELEPHONE INSTRUCTIONS
1. Dial * 68 to permanently enable.
Dial * 81 to permanently disable.
2. Dial * 67 and the 10-digit phone number to enable for a
single call.
Dial * 82 and the 10-digit phone number to disable for a
single call.
3. Listen for a confirmation message after using each of these
options.
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P riority A lert
Priority Alert
Priority Alert allows you to assign a distinctive ring tone to based on your
pre-defined criteria. Priority alert rules can be applied all incoming calls or to
up to 12 specified phone numbers or digit patterns (example: 800* for all 800
numbers).
Note: All criteria for a call must be met for the phone to ring with a different
tone.
Use image 28.1 and the following instructions to configure this feature.
1 – Click Priority Alert’s View/Edit arrow.
1
2
Image 28.1
2 – Click Add to create a new rule.
Continued on the following page.
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P riority A lert
A rule configuration page similar to image 28.2 will load.
Fill in the fields with the desired information.
1
Image 28.2
See additional information for select fields below.
Time Schedule – Select one of the available options. Refer to the Time
Schedule section for instructions on how to create a time schedule
Any External Phone number – Use to reject all incoming calls.
Following Phone Numbers – Use to reject any numbers in the Specific
Phone Numbers section.
Any Private Number – Use to reject all calls any caller with their number to
private.
Any Unavailable Number – Use to reject any call where caller ID is not
available.
1 – Click Save to apply any changes.
Clicking Save will load to the Priority Alert page with the new rule. This will
appear similar to image 28.3.
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3
2
Image 28.3
New alert rules are set to active by default. Deactivate an alert rule by
deselecting the corresponding check box (see 1 in image 28.3). When finished,
click Save (see 2 in image 28.3) to apply your changes.
To modify any alert rules at any time, click the corresponding Edit button (see 3
in image 28.3).
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P rivacy
Privacy
The Privacy feature allows you to exclude phone numbers from organization
Directory Lists, Auto Attendant Extension Dialing, Auto Attendant Name
Dialing and Phone Status monitoring.
Use image 29.1 and the following instructions to configure this feature.
1 – Click Privacy’s View/Edit arrow.
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8
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9
Image 29.1
To enable privacy services, select any number of the desired four available
checkboxes. The options are:
2 – Enable Directory Privacy – Your telephone number will not appear in
the enterprise or group directory.
3 – Enable Auto Attendant Extension Dialing Privacy – Your telephone
extension will be excluded from any auto attendant.
4 – Enable Auto Attendant Name Dialing Privacy – Your name will not
appear in the auto attendant name-dialing directory.
5 – Enable Phone Status Privacy – Your phone number or extension status
is not viewable.
By default, the phone status privacy rule will apply to all users. You can select
users who are allowed to monitor your phone status by highlighting them
in the Available Users list (see 6 in image 29.1) and moving them using the
appropriate arrow button (see 7 in image 29.1) to the Assigned Monitors list
(see 8 in image 29.1).
Click Save (see 9 in image 29.1) to continue.
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S elective C all A cceptance
Selective Call Acceptance
Selective Call Acceptance allows you to limit the calls you receive based
on your own predefined criteria. Selective acceptance rules can be applied
all incoming calls or to up to 12 specified phone numbers or digit patterns
(example: 800* for all 800 numbers).
Note: All criteria for a call must be met for the phone to ring with a different
tone.
Calls that do not meet the criteria will receive a message stating: “The party
you are trying to reach is not accepting calls at this time” and will not go to
voicemail.
Use image 30.1 and the following instructions to configure this feature.
1 – Click Selective Call Acceptance’s View/Edit arrow.
1
2
Image 30.1
2 – Click Add to create a new rule.
Continued on the following page.
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S elective C all A cceptance
A rule configuration page similar to image 30.2 will load.
1
Image 30.2
Fill in the fields with the desired information. See additional information for
select fields below.
Time Schedule – Select one of the available options. Refer to the Time
Schedule section for instructions on how to create a time schedule
Any Phone number – Use to reject all incoming calls.
Following Phone Numbers – Use to reject any numbers in the Specific
Phone Numbers section.
Any Private Number – Use to reject all calls any caller with their number to
private.
Any Unavailable Number – Use to reject any call where caller ID is not
available.
Click Save to apply any changes.
You will return to the Selective Call Acceptance page but will notice a new
rule. This will appear similar to image 30.3
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3
2
Image 30.3
New alert rules are set to active by default. Deactivate an alert rule by
deselecting the corresponding check box (see 1 in image 30.3). When finished,
click Save (see 2 in image 30.3) to apply your changes.
To modify any alert rules at any time, click the corresponding Edit button (see 3
in image 30.3).
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S peed D ial
Speed Dial
Speed Dial allows you to set up quick dial shortcuts for your most frequent
calls.
Some Speed Dial codes conflict with certain feature access codes, and should
therefore not be used. If used as speed dial codes, the following codes will
completely over-ride their feature access code functionality:
#31 Calling Line ID Delivery Blocking Persistent Deactivation
#40 Call Forwarding Busy To Voice Mail Deactivation
#41 Call Forwarding No Answer To Voice Mail Deactivation
#43 Call Waiting Persistent Deactivation
#58 Group Call Park
#70 Night Service Activation Manual Override
#71 Night Service Deactivation Manual Override
#72 Forced Forwarding Activation
#73 Forced Forwarding Deactivation
#76 Call Forwarding Selective Activation
#77 Call Forwarding Selective Deactivation
#80 Make Outgoing Call as Call Center
#81 Make Personal Outgoing Call
#83 Escalate Call to Supervisor
Use image 31.1 and the following instructions to configure this feature.
1 – Click Speed Dial’s View/Edit arrow.
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2
Image 31.1
2 – Click Add Contact to add a new speed dial entry.
Continued on the following page.
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S peed D ial
Clicking Add Contact will load an Add Speed Dial Contact page similar to
image 31.2.
Image 31.2
Note: This screen is displayed in a popup window. Please make sure you have
enabled popups in your web browser.
Enter all the desired information for the contact. See additional information for
select fields below.
Primary Phone – The number selected here will be the number called when
the speed dial code is used on your phone.
Speed Dial Code – Select an option from the available two digit numbers.
Note: The screen presents 33 different locations for you to choose when you
set Speed Dial codes. Some numbers are missing from the list by design, so
remember to pay close attention to the numbers you choose.
Click Save to create the speed dial contact.
Clicking Save will load the Selective Call Acceptance page but will notice a
new rule. This will appear similar to image 31.3.
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3
2
Image 31.3
Delete an alert rule by deselecting the corresponding check box (see 1 in
image 20.3) and click Delete (see 2 in image 20.3).
To modify any entry at any time, click the corresponding Edit button (see 3 in
image 20.3).
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T ime S c h edule
Time Schedule
Time Schedule allows you to create and customize multiple schedules. The
Time Schedule feature is used by many other features.
Use image 32.1 and the following instructions to configure this feature.
1 – Click Time Schedule’s View/Edit arrow.
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2
2
Image 32.1
The process of creating a Business Hours Schedule and a Holiday Schedule are
essentially the same.
Click Add (see 2 in image 32.1) to begin the process of creating a schedule. A
page similar to image 32.2 will load
Image 32.2
Name the schedule and click Save to continue.
Clicking Save will cause an empty event list to be added to the page (similar to
image 32.3).
Image 32.3
Click Add to configure an event.
Continued on the following page
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T ime S c h edule
Clicking Add will load an Add Schedule Event page similar to image 32.4.
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Image 32.4
Fill in each field with the desired entry for this rule.
1 – Choose a Start Date and Start Time.
2 – Choose a End Date and End Time.
3 – Choose the rate at which this schedule will need to repeat.
4 – Choose how often this schedule will recur.
5 – Place a check on all the days that should use this schedule.
6 – Choose how long you wish to have this schedule be available for use.
When finished, proceed by:
7 – Click Save to create event.
OR
8 – Click Cancel to stop creating event.
Continued on the following page.
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T ime S c h edule
Clicking Save will return you to the Add Hour Schedule page and the event
will be displayed in the Add Schedule view similar to image 32.5.
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5
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3
Image 32.5
To add additional time schedules, click Add (see 1 in image 32.5) and repeat
the steps as above.
To delete a time schedule, check the box next to the schedule’s name (see 2 in
image 32.5) and click Delete (see 3 in image 21.5).
To make changes to an existing time schedule, click Edit (see 4 in image 32.5).
When finished, click Save (see 5 in image 32.5).
Once a schedule has been created, it is displayed on the main Time Schedule
page similar to image 32.6.
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1
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4
3
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3
Image 32.6
To add additional time schedules, click Add (see 1 in image 32.6) and repeat
the steps as above.
To delete a time schedule, check the box next to the schedule’s name (see 2 in
image 32.6) and click Delete (see 3 in image 32.6).
To make changes to an existing time schedule, click Edit (see 4 in image 32.6).
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DING
Forwarding
Each feature in the Forwarding section involves routing incoming calls to other
phone numbers.
The Forwarding section can be found on the Settings page similar to image
33.1
Image 33.1
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C all F or w arding
Call Forwarding
Call Forwarding specifies when calls should be forwarded to another phone
number and the phone number(s) where the calls should be forwarded.
Use image 34.1 and the following instructions to configure this feature.
1 – Click Call Forwarding’s View/Edit arrow.
1
Image 34.1
Forwarding can be configured four ways:
»» Call Forward Always – If enabled, all incoming calls will be forward to the
number entered. This option takes precedence over all other rules, and
therefore, if activated, will override the other call forwarding options.
»» Call Forward Don’t Answer – If enabled, all unanswered incoming calls
will be forwarded to the phone number entered. Specify the number of
times the call should ring before forwarding.
»» Call Forward Busy Line – If enabled, any incoming call that reaches this
line when it is in use will be forwarded to the phone number entered.
»» Call Forward Not Reachable – If enabled, any incoming call that cannot
be completed due to a service issue will be forwarded to the phone
number entered.
Use the corresponding toggle buttons to turn the features On or Off. Use the
Forward to textboxes to enter the number where the call should be forwarded.
Note: All phone numbers entered for forwarding calls must be permitted by
your outgoing calling plan.
When finished, click Save to apply any changes.
TELEPHONE INSTRUCTIONS:
1. Dial *72 to enable call forward always.
Dial *73 to disable call forward always.
Dial *94 to enable call forward not reachable.
Dial *95 to disable call forward not reachable.
2. Enter the 10-digit phone number for the call forwarding
destination and press #.
3. Listen for a confirmation message.
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C all F or w arding S elective
Call Forwarding Selective
Call Forwarding Selective allows you to forward specific calls matching predefined criteria to a different phone number. Call Forwarding Selective rules
can be applied all incoming calls or to up to 12 specified phone numbers or
digit patterns (example: 800* for all 800 numbers). If the call is not forwarded,
the call continues as if this service was not activated.
Note: All criteria for a call must be met for a call to be forwarded.
Use image 35.1 and the following instructions to configure this feature.
1 – Click Call Forwarding Selective’s View/Edit arrow.
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6
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Image 35.1
2 – Turn Call Forwarding Selective on.
3 – Enter the default phone number for forwarding calls.
4 – Check this box to receive notification when receiving a forwarded call.
5 – Click Save.
6 – Click Add to create a rule for calls to be forwarded. Remember you can use
the following steps to make multiple rules.
Continued on the following page.
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C all F or w arding S elective
Clicking Add will load a Add Selective Criteria window similar to image 35.2.
Image 35.2
Fill in the fields with the desired information.
See additional information for select fields below.
Time Schedule – Select one of the available options. Refer to the Time
Schedule section for instructions on how to create a time schedule.
Any Phone number – Use to forward all incoming calls.
Following Phone Numbers – Use to forward any numbers in the Specific
Phone Numbers section.
Anonymous Callers – Use to forward all calls any caller with their number to
private.
Unavailable Callers – Use to forward any call where caller ID is not available.
Click Save to apply any changes. Clicking Save will return you to the Call
Forwarding Selective feature page similar to image 35.3.
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1
3
4
Image 35.3
From this page you can:
1 – Add a new rule.
2 – Edit an existing rule.
3 – Delete a rule.
4 – Save any progress.
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C all N otify
Call Notify
Call Notify allows you to receive email notifications containing specific callers’
names and numbers based on predefined criteria.
Note: All criteria must be met for an email to be sent.
Use image 36.1 and the following instructions to configure this feature.
1 – Click Call Notify’s View/Edit arrow.
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2
3
4
Image 36.1
2 – Enter an email address to send the notification.
3 – Click Save.
4 – Click Add.
Continued on the following page.
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C all N otify
Clicking add will load a Call Notification Criteria window similar to image 36.2.
Image 36.2
Fill in the fields with the desired information.
See additional information for select fields below.
Time Schedule – Select one of the available options. Refer to the Time
Schedule section for instructions on how to create a time schedule
Any Phone number – Use to notify all incoming calls.
Following Phone Numbers – Use to notify any numbers in the Specific
Phone Numbers section.
Any Phone Number – Use to notify all calls any caller with their number to
private.
Any Unavailable Number – Use to notify any call where caller ID is not
available.
Click Save to apply any changes. Clicking Save will return you to the Call
Notify feature page similar to image 36.3.
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Image 36.3
From this page you can:
1 – Make a rule Active.
2 – Edit an existing rule.
3 – Add a rule.
4 – Save any progress.
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F ind M e – S imultaneous R ing
Find Me – Simultaneous Ring
Find Me - Simultaneous Ring allows you to list up to 10 phone numbers you
would like to have ring simultaneously, including your primary phone, when
you are receiving a call. Find Me – Simultaneous Ring rules can be applied
all incoming calls or to up to 12 specified phone numbers or digit patterns
(example: 800* for all 800 numbers).
Use image 37.1 and the following instructions to configure this feature.
1 – Click Find Me – Simultaneous Ring’s View/Edit arrow.
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2
3
4
5
6
7
Image 37.1
From this page you can:
2 – Turn Call Forwarding Selective On or Off.
3 – Check if you want to disable Simultaneous Ring if number is busy.
4 – Check the corresponding box to require answer confirmation on the
forwarded line.
5 – Enter phone numbers for feature.
Note: The line with the fewest number of rings set before voicemail is
prompted will be where the voicemail is delivered.
6 – Save any progress.
7 – Add a rule.
Click Add (see 7 in image 37.1) to create a rule
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F ind M e – S imultaneous R ing
Clicking Add will load an Add Selective Criteria window similar to image 37.2.
Image 37.2
Fill in the fields with the desired information.
See additional information for select fields below.
Time Schedule – Select one of the available options. Refer to the Time
Schedule section for instructions on how to create a time schedule
Any Phone number – Use to forward all incoming calls.
Following Phone Numbers – Use to forward any numbers in the Specific
Phone Numbers section.
Anonymous Callers – Use to reject all calls any caller with their number to
private.
Unavailable Callers – Use to reject any call where caller ID is not available.
Click Save to apply any changes.
Clicking Save will display your rule on the Find Me – Simultaneous Ring page
similar to image 37.3.
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3
1
Image 37.3
With rules displayed, you can:
1 – Add another rule
2 – Edit an existing rule.
3 – Delete a rule.
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F ind M e – S e q uential R ing
Find Me – Sequential Ring
Find Me - Sequential Ring allows you to configure your calls to ring up to 5
additional locations sequentially when there is no answer from the primary
phone. Find Me – Sequential Ring rules can be applied all incoming calls or to
up to 12 specified phone numbers or digit patterns (example: 800* for all 800
numbers).
Note: All criteria for a call must be met to activate the sequential ring flow.
Use image 38.1 and the following instructions to configure this feature.
1 – Click Find Me – Sequential Ring’s View/Edit arrow.
1
2
Image 38.1
On this page, configure the feature to the desired settings and click Save when
configured. See additional information for select fields below.
Use base location first – If checked, this has the primary device ring first.
Answer Confirmation Required – The line receiving the call must press a
button to receive the call.
Number of Rings – The number of rings before the call is forwarded.
Note: Calls will be forwarded in the same order as they entered above. The
process will begin with the first number and finish with the last.
Click Add (see 2 in image 38.1) to create a rule. Continued on the following
page.
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F ind M e – S e q uential R ing
Clicking Add will load an Add Selective Criteria window similar to image 38.2.
Image 38.2
Fill in the fields with the desired information.
See additional information for select fields below.
Time Schedule – Select one of the available options. Refer to the Time
Schedule section for instructions on how to create a time schedule
Any Phone number – Use to forward all incoming calls.
Following Phone Numbers – Use to forward any numbers in the Specific
Phone Numbers section.
Anonymous Callers – Use to reject all calls any caller with their number to
private.
Unavailable Callers – Use to reject any call where caller ID is not available.
Click Save to apply any changes.
Clicking Save will display your rule on the Find Me –Sequential Ring page
similar to image 38.3.
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3
1
Image 38.3
With rules displayed, you can:
1 – Add another rule
2 – Edit an existing rule.
3 – Delete a rule.
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P us h T o Tal k
Push To Talk
Push to Talk enables automatic answering of Push to Talk calls via
speakerphone or intercom. Push to Talk can activate the microphone and
speaker by enabling hands-free communication. Note: To use this feature, all
participants must have Push to Talk enabled.
Use image 39.1 and the following instructions to configure this feature.
1 – Click Push To Talk’s View/Edit arrow.
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5
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4
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6
8
Image 39.1
2 – Select On to have the speakerphone or intercom connect automatically
when you receive a Push to Talk call. Or select Off to require manual
intervention.
3 – Specify one of the following desired communication types:
»» One Way: The caller can speak to the recipient, but the recipient cannot
respond to the caller.
»» Two Way: The caller and the recipient can communicate freely.
4 – Select the appropriate role of the users on the Selected Users list.
5 – View available users for feature
6 – Use buttons to move selected users to and from the boxes.
7 – View users you have selected for this rule.
8 – Click Save to apply your settings.
TELEPHONE INSTRUCTIONS
1. Dial *50.
2. Dial the desired extension.
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Messaging
The messaging section contains features directly associated with voicemail
setup and delivery.
Image 40.1
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V oicemail
Voicemail
Voicemail configuration allows you to specify how voice messages will be
handled, including options to retrieve voice messages using your phone or
email.
Use image 41.1 and the following instructions to configure this feature.
1
2
Image 41.1
1 – Click Voicemail’s View/Edit arrow.
Fill in the fields with the desired information.
See additional information for select fields below.
Send All Calls to Voice Mail – Sends all calls directly to voicemail
Use Unified Messaging – Voice are messages saved on the voice portal and
up to 5 email address to receive notification emails when new voicemails
have been received.
Forward to this Email- Address – will forward voicemails to a singular email
and will not store the files in the voice portal.
Transfer on “0” to Phone – Allow callers to press 0 and be transferred to a
different line. No message is played to callers, so they will need to know of
this option in advance.
Voicemail Greetings – Refer to the following Voicemail Greetings section
of this document.
2 – Click Save to apply any changes.
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V O I C EV
Moicemail
AIL GREETINGS
VOICEMAIL GREETINGS
Voicemail Greetings allows you to control the greeting a caller receives when
they reach the line’s voicemail.
Selecting Voicemail Greetings on the Voicemail feature page will load a page
similar to image 42.1. For more instructions on how to reach this page refer to
the previous Voicemail section.
Image 42.1
Select an option to configure one of the three greeting types:
»» Busy Greeting – The voicemail played when you are on the line and
choose not to answer the second incoming call.
»» No Answer Greeting – The voicemail played when a call goes
unanswered.
»» Alternate No Answer Greetings – The voicemail played when a call
goes unanswered. This feature, however, allows the creation of multiple
customized no answer greetings for special purposes (i.e., weekends,
vacation, lunch).
Note: There can only be one active No Answer greeting at a time, either the
No Answer or the Alternate No Answer greeting.
For each Personal Greeting option selected, use the Browse button to upload
your customized greetings from your computer.
Select the number of times you want calls to ring before a greeting is played
for callers.
Click Save to save changes.
TELEPHONE INSTRUCTIONS
1. Dial *98.
2. Enter your passcode.
3. Press #2 to change mailbox busy greeting.
Press #3 to change mailbox no answer greeting.
Press # to repeat the menu.
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D istribution L ist
Distribution List
Distribution List allows up to 15 phone number lists to be configured for
forwarding voicemail messages using the voice portal.
Use image 43.1 and the following instructions to configure this feature.
1 – Click Distribution List’s View/Edit arrow.
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Image 43.1
2 – Select a distribution list number.
3 – Enter a list name.
4 – Enter a phone number or extension.
5 – Click Add.
Repeat this step until all phone numbers and extensions have been added.
To remove a number from a distribution list:
6 – Check the box adjacent to the corresponding phone number.
7 – Click Delete.
When finished configuring settings
8 – Click Save to apply your settings.
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R eset V oicemail P I N
Reset Voicemail PIN
Whenever you reset your Voicemail Pin, it will reset back to the default pin
(8642).
Use image 44.1 and the following instructions to configure this feature.
1 – Click Reset Voicemail Pin’s View/Edit arrow.
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2
Image 44.1
2 – Click Reset.
Clicking Reset will load a confirmation message similar to image 44.2.
Image 44.2
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Mobility
The Mobility section of the Settings page has features that extend your voice
services beyond your primary phone device.
Anywhere
Anywhere allows you to make business calls from any phone, anytime,
anywhere. You can also move calls from one device to another without hanging
up, and access business features regardless of the device being used.
Note: Anywhere is an add-on feature. If you are unsure whether you have
subscribed to this feature, or would like to add the feature, please contact your
telephone provider for additional information.
Use image 45.1 and the following instructions to configure this feature.
1 – Click Anywhere’s View/Edit arrow.
1
2
Image 45.1
2 – Click Add.
A page similar to image 45.2 will load:
Image 45.2
This page has two tabs, Phone Number and Selective Criteria.
Phone Number must be configured and saved first before adding Selective
Criteria.
Continued on the following page.
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The Phone Number tab is the default display when adding Anywhere a line
and appears similar to image 45.3.
Image 45.3
Fill in the fields with the desired information.
See additional information for select fields below.
Phone number – Enter the number that should ring along with the primary
line.
Enable this location – Must be check to apply Anywhere to this location.
Outbound Alternate Phone Number/SIP URI – Use to notify any numbers
in the Specific Phone Numbers section.
Enable diversion inhibitor – Feature is no longer a supported and is
pending removal.
Require Answer Confirmation – Requires the line receiving call to press a
button when prompted to receive the call.
Click Save to apply any changes.
The number will appear under the Anywhere section similar to image 45.4.
Image 45.4
Anywhere automatically applies to all calls, if you would like this to apply to
Anywhere to a specific set of calls, you’ll need to configure a rule’s selective
criteria.
To configure a rule’s selective criteria, click the corresponding Edit button (see
1 in image 45.4).
Continued on the following page.
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Clicking Edit will load a popup window. Select the Selective Criteria tab, and a
page similar to image 45.5 will load.
Image 45.5
Click Add to display the configurable rules.
A page similar to image 45.6 will load.
Image 45.6
Fill in the fields with the desired information.
See additional information for select fields below.
Time Schedule – Select one of the available options. Refer to the Time
Schedule section for instructions on how to create a time schedule
Any Phone number – Use to notify all incoming calls.
Following Phone Numbers – Use to notify any numbers in the Specific
Phone Numbers section.
Any Phone Number – Use to notify all calls any caller with their number to
private.
Any Unavailable Number – Use to notify any call where caller ID is not
available.
Click Save to apply any changes. Continued on the following page.
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Clicking Save will load a page similar to image 45.7
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4
Image 45.7
Here you have the option to:
1 – Edit an existing rule.
2 – Save and return to the main page.
3 – Delete a rule (check the corresponding Active box and click Delete)
4 – Add additional rules.
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Group
The Group tab contains provides access to all feature and administration
settings that apply to your business group.
Note: Your business may not have all of the Group Features described in this
section; the features are dependent on your service offering. Please contact
customer support for additional details.
Access the Group settings by selecting Group (see 1 in image 46.1) in the
navigation bar. This will load a page similar to image 45.5.
1
2
Image 46.1
This page is divided into two sections
»» Group Feature Settings
»» Group Administration
Each individual feature is discussed in detail in the following sections of this
document.
To access any features, select the feature’s corresponding View/Edit arrow.
Group Feature Settings
Within the Group tab, the Group Feature Settings section (see 2 in image
46.1) contains all group features that can be configured.
Each of these settings will be covered in the following sections.
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A ccount / A ut h ori z ation C odes
Account / Authorization Codes
Account Codes allow users to assign certain codes to specified calls for
tracking purposes.
Authorization Codes allow the group administrator to select specific users who
must enter a valid authorization code when making a call to a party outside of
the group. Calls are not connected unless a valid code is entered.
Note: Groups cannot have Authorization Codes and Account Codes enabled
simultaneously.
Use image 47.1 and the following instructions to configure this feature.
1
1
Image 47.1
1 – Click Account/Authorization Code’s View/Edit arrow.
2 – Click Add Code.
Clicking Add Code will load the Add Account/Authorization Codes page
similar to image 47.2.
1
2
3
Image 47.2
1 – Enter an account or authorization code with the correct number of digits
specified earlier.
2 – Enter a name for the code.
3 – Click Save to create rule.
Continued on the following page.
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A ccount / A ut h ori z ation C odes
Clicking Save will load the Account/Authorization Code page with the new
account or authorization code will be displayed similar to image 47.3.
1
1
3
Image 47.3
From this page you can:
1 – Add additional account or authorization codes.
2 – Edit an existing account or authorization code.
3 – Delete an account or authorization code, check the code’s corresponding
box and click Delete.
Note: Provide these Account/Authorization codes to your employees as
appropriate for the making/tracking of outbound calls.
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ACCOUNT/AUTHORIZATION CODES ADMINISTRATION
The administration section is where you can control the feature, it is the second
section on this page appears similar to image 47.4.
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2
3
4
5
6
7
8
Image 47.4
1 – Set the feature type to Account Codes, Authorization Codes or Off.
2 – Set the code’s number of digits.
Note: Changing the number of digits can be done, but all previously
configured codes will be removed.
3 – Check to allow users to place local and toll-free calls without a code
checkbox.
4 – View Non-Restricted Users or users not required to enter a code before
placing a call.
5 – View Restricted Users or user required to enter a before placing a call.
6 – View Optional Usage or users who can activate an account code to track
the call. This is only available if the feature is setup for Account Codes.
7 – Highlight users and click the appropriate arrow buttons to move them to
the desired box.
8 – Click Save to apply changes.
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REPORTS
ACCOUNT/AUTHORIZATION CODES REPORTS
The reports section is where you can download reports from the feature
To access reports scroll to the bottom of the Account/Authorization Codes
section.
Use image 47.5 and the following instructions to configure this feature.
1 – Click Acc/Auth Code Reports.
1
Image 47.5
A page similar to image 47.6 will load.
2
1
3
Image 47.6
1 – Select the bill date.
2 – Choose a report type.
3 – Click Run to create the report.
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A dvanced Hunting ( Hunt G roups )
Advanced Hunting (Hunt Groups)
Hunt Groups provide an advanced method of applying call routing within a
group or enterprise. A hunt group is the method of distributing phone calls
from a single telephone number to a group of several phone lines. Managing
this feature allows you to change the process or algorithm that is used to select
which line in a hunt group will receive the call.
Use image 48.1 and the following instructions to configure this feature.
1 – Click Advanced Hunting’s View/Edit arrow.
Image 48.1
2 – Click Edit to configure a hunt group.
Continued on the following page.
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A dvanced Hunting ( Hunt G roups )
Clicking Edit will load the Edit Hunt Sequence Page similar to image 48.2.
Image 48.2
Fill in the fields with the desired information. See additional information for
select fields below.
Calling Line Name – The name displayed to call recipients within the hunt
group.
Hunt Style – Choose one of options described below:
»» Circular: Calls are routed to the next hunt group member based on
who received the last call.
»» Regular (linear): Call routing always follows the sequence of the hunt
group member list.
»» Simultaneous: All idle users within the hunt group are alerted of an
incoming call simultaneously.
»» Uniform: Calls are routed based on longest idle time.
Allow Call Waiting on Line – allows call agents to have more than one call
at a time directed to them.
Forward calls – forward a call to a specific line if call goes unanswered.
Selected User Order – agent list for the hunt group, can be arranged using
the up and down arrows.
Directory Number Hunting – calls are routed to agents’ individual phone
numbers.
Note: Directory Number Hunting can only be assigned to hunt groups or call
centers that are virtual users. The service does not apply to regular users and it
cannot be added to a service pack.
Click Save to apply any changes.
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A uto Attendant
Auto Attendant
Auto Attendant is an automated receptionist that answers the phone and
plays a personalized recorded message to callers. Auto Attendant has 12
routing options for callers, including dial by name or extension, transfer to the
operator or transfer to nine pre-configured phone numbers or extensions (for
example, 1 = Marketing, 2 = Sales, and so on).
Auto Attendants are available with 10-digit telephone numbers or Extensions
(2, 3, 4, 5, or 6 digits).
Use image 49.1 and the following instructions to configure this feature.
1 – Click Auto Attendant’s View/Edit arrow.
Image 49.1
2 – Click Edit for the auto attendant you want to configure.
Continued on the following page.
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A uto Attendant
Clicking Edit will load the Edit Auto Attendant page similar to image 49.2.
Image 49.2
Fill in the fields with the desired information.
See additional information for select fields below.
Calling Line Name – Name displayed to auto attendant call recipients.
Business Hours – Select when the auto attendant should be enabled.
Schedules are made in the Time Schedule feature.
Holiday Schedule – Select the holiday schedule for the auto attendant.
Schedules are made in the Time Schedule feature.
Scope of extension dialing – Enable extension dialing across the enterprise
(company) or the group (a location).
Scope of name dialing – Enable name dialing across the enterprise
(company) or the group (a location).
Set Business Hours Prompts – Loads page to configure routing options for
normal business hours.
Set After Hours Prompts – Loads page to configure the routing options for
non-business hours.
Click Save to apply any changes.
Click Set Business Hours Prompts or Set After Hours prompts to proceed.
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A uto Attendant
Selecting Set Business Hours Prompts or Set After Hours prompts will load a
configuration page similar to image 49.3
Image 49.3
Fill in the fields with the desired information. See additional information for
select fields below.
Standard Greeting – This greeting has been pre-configured to utilize the
options set by default and shown in the Auto-Attendant Prompt Descriptions
section. The default pre-recorded greeting plays the following message.
“Welcome. Your call is being answered by an automated attendant. If you
know your party’s extension, press 1. To use our automated name directory,
press 2. If you would like to speak with an operator, press zero. Thank you for
calling.”
Customer Greeting – Upload a pre-recorded custom greeting. Files must
be a .wav file in CCITT u-Law, 8kH sampling rate, or 8-bit Mono format. The
file size should not exceed 4.5 MB.
Enable First-Level Extension Dialing – Enable immediate extension dialing
the caller can use at any time.
Description – Optional field used to help identify the routing option.
Continued on the following page.
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A uto Attendant
Note: This is a continuation from the previous page, and image 49.3 has been
duplicated here for convenience sake.
Image 49.3
Action – Select the appropriate action type to be performed when the routing
option is entered. Options include:
Exit: terminates the call.
Name Dialing: allows caller to use the directory by name call routing
option.
Repeat Menu: replays the menu selection.
*Transfer To Operator: transfer caller to operator.
*Transfer to Voicemail Box: transfers caller directly to voicemail.
*Transfer With Prompt: transfers with a “You are being transferred to . . .”
message played.
*Transfer Without Prompt: directly transfers caller.
*Denotes an action that requires the caller to specify a telephone number.
Click Save when finished configuring.
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A uto Attendant
TELEPHONE INSTRUCTIONS:
To Setup Auto Attendant Voicemail:
1. From On-Network Extension: Dial 9999 and press *
From Off-Network Extension: Dial 10-Digit Auto Attendant
phone number and dial 9999
2. Enter extension (the last 4 digits of the Auto Attendant phone
number)
3. Enter the default passcode (8642) and press #
4. Following prompt stating passcode has expired, enter a
permanent passcode and press #
5. Re-enter permanent passcode and press # Main Voicemail
Menu Options:
[1] To access Voicemail
[3] Record name
[8] To change passcode
[9] To exit the voice portal
[#] To repeat this menu
To Access Auto Attendant Voicemail:
1. From On-Network Extension: Dial 9999 and press *
From Off-Network Extension: Dial 10-Digit Auto Attendant
phone number and dial 9999
2. Enter extension (the last 4 digits of the Auto Attendant phone
number)
3. Enter permanent passcode and press #
Access Voicemail Options:
[1] To listen to messages
[2] To change mailbox busy greeting
[3] To change mailbox no answer greeting
[5] To compose and send a new message
[7] To delete all messages
[*] To go to the voice portal
[#] To repeat this menu
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A uto Attendant
TELEPHONE INSTRUCTIONS (CONTINUED):
To Record a Custom Greeting:
1. *From On-Network Extension: Dial 9999. When you hear
“Welcome to your voice portal,” press *
*From Off-Network Extension: Dial the 10-Digit Auto
Attendant phone number. Dial 9999. When you hear
“Welcome to your voice portal,” press *
2. *Dial Extension 9999#
3. Enter passcode. Default is: 8642
4. Press 1 to change Auto Attendant greeting
5. Press 1 to change the Business Hours Greeting
Press 2 to change the After Hours Greeting
6. Follow the prompts
*The number of 9s required may vary, but will be equal to the
extension digit length
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C all Par k
Call Park
Call Park enables a call to be placed on hold and then retrieved from a
different phone in the group.
To park a call, a user presses the flash hook and dials the call park feature
access code. The call is parked and the caller is placed on hold. To retrieve
the call, the user can go to any phone in the group and dials the call retrieve
feature access code, followed by extension the call was parked against. While
parked, the caller will hear music on hold, if the feature is enabled.
To use Group Call Park to park a call, the user presses the flash hook during an
established call and then dials the Group Call Park feature access code. If no
number is entered and the user hangs up immediately after dialing the feature
access code, the call is parked against an available user’s line.
Use image 50.1 and the following instructions to configure this feature.
1 – Click Call Park’s View/Edit arrow.
3
1
2
4
1
5
Image 50.1
2 – Set the amount of time a call can remain parked against a specific
extension before it is returned to the original call recipient. Select any value
between 30 seconds to 600 seconds.
3 – Set the amount of time a call can remain parked against a group before it
is returned to the original call recipient. Select any value between 2 to 15
seconds
4 – Check to have the caller hear an announcement that they have been placed
in a park location.
Note: Recall Timer, Display Timer and Parked Destination Announcement
apply to all call park groups.
5 – Click Add to create a call park group.
Continued on the following page.
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C all Par k
Clicking Add will load the Add Call Park group configuration page similar to
image 50.2.
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2
4
3
5
6
Image 50.2
1 – Enter a name for the call park group.
2 – View and select the available user(s).
3 – Move selected users from the Available Users to Selected Users using the
appropriate arrow button.
4 – View the Selected Users list or the users that will be a part of this group.
5 – Click Save to apply group settings.
6 – If desired, Delete the group.
When a Call Park group is created it will appear on the Call Park page similar
to image 50.3.
1
2
Image 50.3
On this page you can:
1 – Click Edit to make changes to an existing group.
2 – Add a group
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Call Pickup
Call Pickup allows users to answer a call that is ringing at another extension
within their Call Park group. If more than one phone is ringing, the phone
ringing the longest is the one that is picked up first.
To pick up a ringing call coming to another line, users go off-hook and dial the
Call Pickup feature access code, which connects them to the calling party.
Use image 51.1 and the following instructions to configure this feature.
1 – Click Call Pickup’s View/Edit arrow.
1
2
Image 51.1
2 – Click Add to create a Call Pickup group.
Continued on the following page.
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The Add Call Pickup group configuration page similar to image 51.2 will load.
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2
4
3
5
6
Image 51.2
1 – Enter a Call Pickup group name.
2 – View and select the available user(s).
3 – Move selected users from the Available Users to Selected Users using the
appropriate arrow button.
4 – View the Selected Users list.
5 – Click Save to apply group settings.
6 – If desired, Delete the call pickup group.
When a Call Pickup group is created it will appear on the Call Pickup page
similar to image 51.3.
1
2
Image 51.3
On this page you can:
1 – Click Edit to make changes to an existing group.
2 – Add a group
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I nstant C onference
Instant Conference
Instant Conference allows a user to call the phone number assigned to an
instant group call group and alert all members in the group. As the members
answer, they are joined into a multi-way conference.
Instance Conference members can be part of the same group or can have
external phone numbers.
Use image 53.1 and the following instructions to configure this feature.
1 – Click Instance Conference’s View/Edit arrow.
1
1
Image 53.1
2 – Click Edit.
The Edit Instant Conference page similar to image 53.2 will load.
1
3
2
4
5
Image 53.2
1 – Modify the Instance Conference name.
2 – Check to enable a maximum time for instant conference call to go
unanswered.
3 – Enter the number of minutes for the maximum time for unanswered calls.
4 – Enter numbers or those that should included in the Instant Conference.
5 – Click Save to apply any changes.
Additional Instant Conference Groups can be created and edited at any time.
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M usic O n Hold
Music On Hold
Music On Hold gives the ability to play standard or custom music while callers
are on hold or parked.
Use image 54.1 and the following instructions to configure this feature.
1 – Click Music On Hold’s View/Edit arrow.
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2
3
4
5
6
Image 54.1
2 – Select On or Off.
3 – Select to use the system’s default music.
4 – Select to use a customized WAV file. The file used for your custom hold
music must be a .wav file, and cannot be larger than 4.5 megabytes.
5 – Use to upload your own WAV file.
6 – Click Save to apply your settings.
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S eries C ompletion
Series Completion
Series Completion is used to create an ordered list of phone lines that can
be used to reroute calls when the dialed phone line is busy. These calls will
overflow to the next phone line in the list until the call is picked up or the end
of the list is reached.
Use image 55.1 and the following instructions to configure this feature.
1 – Click Series Completion’s View/Edit arrow.
1
2
Image 55.1
2 – Click Add.
Clicking Add will load the Add Series Completion page similar to image 55.2.
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1
4
3
5
Image 55.2
1 – Enter a Series group name.
2 – View and select the available user(s).
3 – Move selected users from the Available Users to Assigned Users using the
arrow buttons.
4 – View the users that will be included in the Series Completion list in the
Assigned Users box.
Note: Call routing attempts are performed in the same sequence the numbers
appear in the Assigned Users box.
5 – Click Save to apply group settings.
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S eries C ompletion
When a series completion list is created it will appear on the Series
Completion page similar to image 55.3.
1
2
Image 55.3
1 – Click Edit to make changes to an existing series completion list.
2 – Click Delete to remove a series completion list from service.
Repeat the add series completion process to configure additional Series
Completion lists.
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T ime S c h edule
Time Schedule
Time Schedules created in the Group tab are available to all lines associated
to the group.
Use image 56.1 and the following instructions to configure this feature.
1 – Click Time Schedule’s View/Edit arrow after clicking the Group tab.
1
2
2
Image 56.1
Note: Business Hours Schedule and Holiday Schedules are configured using
the same process.
2 – Click Add to create a schedule.
Clicking Add will load a page similar to image 56.2.
1
Image 56.2
Name the schedule and click Save (see 1 in image 56.2).
Clicking Save will add an empty event list to the page similar to image 56.3.
1
Image 56.3
Click Add (see 1 in image 56.3) to configure an event. Continued on the
following page.
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T ime S c h edule
Clicking Add Schedule Event will load a page similar to image 56.4.
1
2
3
5
4
8
6
7
9
Image 56.4
Fill in each field with the desired entry for this rule.
1 – Choose a Schedule Name.
2 – Choose a Start Date and Start Time.
3 – Choose a End Date and End Time.
4 – Choose the rate at which this schedule will need to repeat.
5 – Choose how often this schedule will recur.
6 – Place a check on all the days that should use this schedule.
7 – Choose how long you wish to have this schedule be available for use.
When finished, proceed by:
8 – Click Save to create event.
OR
9 – Click Cancel to stop creating event.
Continued on the following page.
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T ime S c h edule
Clicking Save will return you to the Add Hour Schedule page and the event
will be displayed in the Add Schedule view similar to image 56.5.
5
2
1
4
3
Image 56.5
To add additional time schedules, click Add (see 1 in image 56.5) and repeat
the steps as above.
To delete a time schedule, check the box next to the schedule’s name (see 2 in
image 56.5) and click Delete (see 3 in image 56.5).
To make changes to an existing time schedule, click Edit (see 4 in image 56.5).
When finished, click Save (see 5 in image 56.5).
Once a schedule has been created, it is displayed on the main Time Schedule
page similar to image 56.6.
2
4
1
2
1
3
4
3
Image 56.6
To add additional time schedules, click Add (see 1 in image 56.6) and repeat
the steps as above.
To delete a time schedule, check the box next to the schedule’s name (see 2 in
image 56.6) and click Delete (see 3 in image 56.6).
To make changes to an existing time schedule, click Edit (see 4 in image 56.6).
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Group Administration
The Group Administration section (see 1 in image 57.1) provides a convenient
location to manage users and phone lines.
1
Image 57.1
The following sections will discuss how to manage users and the settings that
apply as a group to those accounts.
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M anage L ines
Manage Lines
Manage Lines provides functionality to update phone line user assignments
and outbound Caller ID information.
Use image 58.1 and the following instructions to configure this feature.
1 – Click Group Administration’s View/Edit arrow.
1
2
Image 58.1
2 – Click the desired line’s Edit button.
Clicking Edit will load the Edit Line page similar to image 58.2.
1
2
3
4
Image 58.2
1 – Modify the First Name.
2 – Modify the Last Name.
3 – Modify the number that recipients see as this line’s phone number on
outgoing calls. This can be different from the actual line.
4 – Click Save to apply any changes.
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M anage U sers
Manage Users
Manage Users contains settings for managing individual user rights and
password settings.
Use image 59.1 and the following instructions to configure this feature.
1 – Click Manage Users’ View/Edit arrow.
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1
3
2
5
Image 59.1
This page gives you the ability to delete a user and edit a user’s configuration.
DELETE A USER
Select a user by clicking the box that corresponds next to their user name (see
2 in image 59.1). Click Delete User (see 3 in image 59.1).
ADD A USER
Click Add User (see 4 in image 59.1) to add a user.
An image similar to image 59.2 will load.
Continued on the following page.
EDIT A USER
Click the desired user’s Edit button (see 5 in image 59.1).
An image similar to image 59.2 will load.
Continued on the following page
Note: The process to Add a User and to Edit a User uses essentially the same
procedure and is represented on the following page using image 59.2.
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A USER
Clicking Add User or Edit will load the Edit User page similar to image 59.2
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5
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7
9
8
10
Image 59.2
1 – View the phone number of the user account being updated.
2 – Update this user account’s portal password.
3 – Re-enter the updated user account’s new portal password.
4 – Modify the user account’s password recovery email.
5 – Check to assign this user administrative rights.
6 – Check to assign this user contact center manager rights.
7 – View and select extension numbers available to be assigned to this user.
8 – Use the appropriate arrow button to move the extension numbers.
9 – View and select extension numbers assigned to this user.
10 – Click Save to apply any changes.
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N TA C T CUEsers
NTER
Contact Center
Due to the complex nature of our Call Center product, a separate series
of guides has been prepared to help you administer and use the numerous
features and settings.
1
2
Image 60.1
1 – Click Contact Center to configure the Contact Center.
2 – Click Training to access guides on the Contact Center. These guides will be
under the section labeled Contact Center.
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S U P P OURsers
T
Support
The Support tab provides access to product documentation including links and
support information for additional applications that may be included with your
voice services.
Use the following instructions to configure access the Support tab.
1 – Click Support on the navigation bar.
This will load the Support page similar to image 61.1
1
Image 61.1
Note: Not every user will see the same options in the Support screen, but
image 61.1 contains the most common elements available to every user.
This page will provide access to:
»» A brief FAQ
»» A Feature Guide
»» Your Subscriber Agreement
»» An E911 legal notice
Note: As mentioned earlier, these documents can change at any time. Please
contact your provider for additional information.
The Apps section of this page will contain information about any applications
you are using with your telephone system.
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T R A I N IU
Nsers
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Training
The training tab contains a series of short video presentations and
demonstrations of our most-used features and services. There is also
documentation designed to further supplement the video tutorials.
To access the Training page, select the Training tab (see 1 in image 62.1) in the
navigation bar.
This will load the Training page similar to image 62.1.
1
Image 62.1
Click the links next to any of the features to view the content associated with of
those subject matters.
Refer back to the Training section often, as new tutorials and documentation
will be added as needed.
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AT I O N S
Manage Locations
If a company has multiple locations, a user can switch between the locations
using the Manage Locations tab (see 1 in image 63.1).
Use image 63.1 and the following instructions to configure this feature.
1 – Click Manage Locations on the navigation bar.
1
Image 60.1
Selecting the Manage Location tab will display a page similar to image 63.2
1
3
2
Image 63.2
1 – Select the location you wish to manage.
2 – Click Go to switch to the new location selection.
3 – Click Edit to update a location name.
Edit Location Name
Clicking Edit (see 3 in image 63.2) will load a page similar to image 64.1.
1
2
Image 64.1
1 – Enter a new Location Name.
2 – Click Save to apply the change.
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S E A RM
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anage
F O R AULsers
O C AT I O N
Search for a Location
Use image 65.1 and the following instructions to configure this feature.
1
2
Image 65.1
1 – Enter a name or number in the Search.
2 – Click the arrow.
Image 65.2 displays an example search with one result returned.
1
Image 65.2
1 – Click View Result for direct access to the line’s configuration page.
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APPEND
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X
Appendix
Various features are able to be accessed, modified and enabled through
telephone shortcuts. The appendix will include, in alphabetical order, each
feature that has a telephone shortcut and the instructions on how to access that
individual feature from your phone.
For more detailed information on each feature refer to the corresponding
section in this user guide. Each section contains a summary and instructions for
how to completely access, modify and enable each feature.
The following features have telephone shortcuts:
»» Anonymous Call Rejection
»» Do Not Disturb
»» Anywhere
»» Hoteling Guest / Hoteling Host
»» Auto Attendant (Individual)
»» Instant Conference
»» Auto Attendant (Group)
»» Last Number Redial
»» Call Forwarding
»» Push To Talk
»» Call Park
»» Speed Dial
»» Call Pickup
»» Voicemail
»» Call Transfer
»» Voicemail Greetings
»» Call Waiting
»» Voicemail Pin Reset
»» Caller ID
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APPEND
U Isers
X
FEATURE ACCESS CODES
FEATURE
ON
OFF
Anonymous Call Rejection
*77
*87
Call Bridge
*15
Call Forwarding - Always
*72
*73
Call Forwarding - Busy
*90
*91
Call Forwarding - No Answer
*92
*93
Call Forwarding - Not Reachable
*94
*95
Call Forwarding Selective
#76
#77
Call Park
*86
Call Park Retrieve
*88
Call Pickup
*89
Call Retrieve
*11
Call Return
*69
Call Waiting
*56 or *43
Caller ID - Block Outbound (per call)
*67
Caller ID Delivery (per call)
*65
Caller ID Block - Outbound
*68
Cancel Call Waiting
*70
Clear Voice Message Indicator
*99
Direct Voicemail Transfer
*55
Directed Call Pickup
*97
Directed Call Pickup with Barge-in
*33
Diversion Inhibitor
*80
Do Not Disturb
*78
Escalate Call to Supervisor
#83
Flash Call Hold
*22
Forced Forwarding
#72
Group Call Park
#58
Initiate Silent Monitoring
#82
Last Number Redial
*66
Location Control
*12
Make Outgoing Call as Call Center
#80
Make Personal Outgoing Call
#81
Monitoring Next Call
#84
Music On Hold Per-Call Deactivation
*60
Night Service Manual Override
#70
Per Call Account Code
*71
Push to Talk
*50
Speed Dial 100
*75
Speed Dial 8
*74
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*57 or #43
*81
*79
#73
*13
#71
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ANONYMOUS CALL REJECTION
1. Dial *77 to enable.
Dial *87 to disable.
2. Listen for a confirmation message.
ANYWHERE
1. Dial appropriate Anywhere feature control phone number
(skip step if using desk phone).
2. Dial *12 to enable
Dial *13 to disable
To swap active calls from one Anywhere-enabled device to a
desk phone:
1. Dial appropriate 10-digit Anywhere Feature Control phone
number (skip step if using desk phone).
2. Dial *11.
AUTO ATTENDANT (INDIVIDUAL)
To Setup Auto Attendant Voicemail:
1. From on-network extension: dial 9999 and press *.
From off-network extension: dial 10-digit auto attendant
phone number and dial 9999.
2. Enter extension (the last 4 digits of the auto attendant phone
number).
3. Enter the default passcode (8642) and press #.
4. Following prompt stating passcode has expired, enter a
permanent passcode and press #.
5. Re-enter permanent passcode and press #.
Main Voicemail Menu Options:
[1] To access voicemail.
[3] Record name.
[8] To change passcode.
[9] To exit the voice portal.
[#] To repeat this menu.
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AUTO ATTENDANT (CONTINUED)
To Access Auto Attendant Voicemail:
1. From on-network extension: dial 9999 and press *.
From off-network extension: dial 10-digit auto attendant
phone number and dial 9999.
2. Enter extension (the last 4 digits of the auto attendant phone
number).
3. Enter permanent passcode and press #.
Access Voicemail Options:
[1] To listen to messages.
[2] To change mailbox busy greeting.
[3] To change mailbox no answer greeting.
[5] To compose and send a new message.
[7] To delete all messages.
[*] To go to the voice portal.
[#] To repeat this menu.
To Record a Custom Greeting:
1. *From On-Network Extension: Dial 9999. When you hear
“Welcome to your voice portal,” press *
*From Off-Network Extension: Dial the 10-Digit Auto
Attendant phone number. Dial 9999. When you hear
“Welcome to your voice portal,” press *
2. *Dial Extension 9999#
3. Enter passcode. Default is: 8642
4. Press 1 to change Auto Attendant greeting
5. Press 1 to change the Business Hours Greeting
Press 2 to change the After Hours Greeting
6. Follow the prompts
*The number of 9s required may vary, but will be equal to the
extension digit length
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AUTO ATTENDANT (GROUP)
How to record a custom greeting from a phone:
1. If you are using a phone within your voice network, dial 9999
and then press the * key.
2. If you are using a phone that is not within your voice network,
dial the 10-digit telephone number for the Auto-Attendant
and once connected, dial 9999.
3. Enter the passcode for the Auto-Attendant followed by the #
key.
4. Press 1 to change the greeting (record a new custom
greeting).
5. Press 1 again to change the Business Hours greeting. Press 2
for the After Hours greeting.
6. Follow the prompts to finish and activate your new greeting.
CALL FORWARDING
1. Dial *72 to enable call forward always.
Dial *73 to disable call forward always.
Dial *94 to enable call forward not reachable.
Dial *95 to disable call forward not reachable.
2. Enter the 10-digit phone number for the call forwarding
destination and press #.
3. Listen for a confirmation message.
CALL PARK
1. Press flash or transfer during an active call.
2. Dial *86 to park a call followed by the park destination
extension and press #.
Dial *88 to retrieve a parked call followed by the park
destination extension and press #.
Dial #58 followed by the park destination extension for group
call park.
3. Listen for a confirmation message.
Note: Users can only have one parked call at a time.
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CALL PICKUP
1. Dial *89 to answer the line ringing the longest in the call
pickup group.
2. Line ringing the longest is picked up if more than one line
within the group is ringing.
Note: Multiple call pickup groups may be defined.
CALL TRANSFER
1. Press flash / transfer.
2. Enter appropriate transfer number.
3. Press flash or transfer again.
CALL WAITING
1. Dial *56 to enable.
Dial *57 to disable.
2. Listen for a confirmation message.
3. Dial *70 and enter the appropriate 10-digit phone number to
disable for one call.
To Answer:
1. Sound will alert when there is another call.
2. Press flash to put the existing caller on hold and accept the
other call.
CALLER ID
1. Dial *68 to permanently enable outbound caller ID block.
Dial *81 to permanently disable outbound caller ID block.
2. Dial *67 and the 10-digit phone number to enable outbound
caller ID block for one call.
Dial *82 and the 10-digit phone number to disable outbound
Caller ID Block for one call.
3. Listen for a confirmation message.
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DO NOT DISTURB
1. Dial *78 to enable.
Dial *79 to disable.
2. Listen for a confirmation message.
HOTELING GUEST / HOTELING HOST
Voice Portal Hoteling Menu:
1. Dial *98.
2. Enter passcode and press #.
3. Dial 7 to change hoteling options.
Hoteling Menu Options:
[1] To check host status.
[2] To associate with host.
[3] To disassociate from host.
[4] To disassociate from remote host.
[#] To repeat menu.
Note: Disassociate from the remote host option is only presented for users who
have associations with a remote host.
INSTANT CONFERENCE
1. Dial instant conference to call group.
2. For Intercom Dial *50 followed by instant conference
extension.
3. Users entered into the instant conference will be alerted.
4. Call ends for entire group when initiator hangs up.
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LAST NUMBER REDIAL
Quickly dial the number of the last outgoing call.
1. Dial *66.
PUSH TO TALK
1. Dial *50 followed by appropriate extension.
2. Feature works based on all parties having push to talk
enabled.
SPEED DIAL
1. Dial *75 and wait for the tone.
2. Dial appropriate speed dial code followed by the user’s
10-digit phone number.
(Example: 03+800-555-1212)
3. Listen for a confirmation message.
To Use Speed Dial:
1. Listen for a dial tone.
2. Dial # followed by appropriate 2-digit speed dial code.
VOICEMAIL
Reset Voicemail Passcode
1. Dial *98.
2. Enter default passcode 8642 and press # (first time setup).
3. Following passcode has expired prompt, enter a permanent
passcode and press #.
4. Re-enter permanent passcode and press #.
5. Follow the rest of the prompts to record name and greetings.
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VOICEMAIL (CONTINUED)
To Access Voicemail:
1. From on-network extension: dial *98.
From off-network extension: dial 10-digit phone number and
press * when greeting starts.
2. Enter passcode and press #.
Main Voicemail Menu Options:
[1] To access voicemail.
[3] Record name.
[8] To change passcode.
[9] To exit the voice portal.
[#] To repeat this menu.
Access Voicemail Options:
[1] To listen to messages.
[2] To change mailbox busy greeting.
[3] To change mailbox no answer greeting.
[5] To compose and send a new message.
[7] To delete all messages.
[*] To go to the CommPilot voice portal.
[#] To repeat this menu.
VOICEMAIL GREETINGS
1. Dial *98.
2. Enter passcode and press #.
Access Voicemail Options:
[2] To change mailbox busy greeting,
[3] To change mailbox no answer greeting.
[#] To repeat this menu.
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VOICEMAIL PIN RESET
To Change Passcode:
1. Dial *98.
2. Enter default passcode 8642 and press #.
3. Following passcode has expired prompt, enter a permanent
passcode and press #.
4. Re-enter permanent passcode and press #.
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