Sometimes a network will go down... This can happen from

Sometimes a network will go down... This can happen from
Sometimes a network will go down...
This can happen from interference from other devices or your phone / cable company making
adjustments to their systems.
Not to panic… most connection issues can be resolved by following a few simple steps.
STEP 1: RESTART YOUR COMPUTER
Most simple issues can be solved by rebooting your computer. Give it a try. If that doesn’t work, let’s
move to STEP 2.
STEP 2: IF YOU CONNECT TO YOUR NETWORK WIRELESSLY, MOVE YOUR
COMPUTER CLOSER TO THE WIRELESS ROUTER
If you are still having trouble connecting, move to STEP 3.
STEP 3: “POWER CYCLE” YOUR NETWORK
Your network's router and modem have a lot more in common with your computer than you think Your
computer has an operating system that teaches it how to be a "computer", your router and modem work
the same way. You know how you need to reboot your computer from time-to-time when the operating
system messes up? Well, the same is true of your router and modem; they need to be rebooted (or,
"power cycled") too.
Don't worry, power cycling your router or modem won't affect any of their settings.
To power cycle your network just follow these instructions in order as they appear:
1. Turn off your computer(s)
2. Find your DSL/cable modem (it’s the one with the phone line or TV cable attached) and unplug
its power cable from the outlet.
Figure 1 - A Typical Modem
Figure 2 - A Typical Modem Power Cable
3. Identify the router box (usually has 5 or so jacks a little larger than your phone) and unplug the
power cable from the outlet.
Figure 3 - A Typical Wireless Router
Figure 4 - Another Example of a Power Cable
4. Wait one minute with everything unplugged
5. Plug in the DSL/cable Modem (Remember it’s the one with the phone line or TV cable attached)
and wait until all the lights turn on. This will take a minute or two.
6. Plug in the router and wait for all the lights to turn on. Again, this will take about one minute.
7. Turn on your computer(s) and wait for them to finish starting up.
8. If your computer connects to your network:
A. Wirelessly: Use the wireless connection manager to connect to your wireless network.
i. Windows Users can Right-Click on the wireless network icon in the notification
area and then choose the network name.
ii. Mac Users can click on the wireless icon in the menu bar and then choose the
network name.
B.
Wired: If your computer is connected to your router using an Ethernet cable, double-check
to make sure both ends are securely connected.
Figure 4 - An Ethernet Cable
9. Open your computer's web browser and go to www.GeekSquad.com/SpeedTest to test your
connection.
If you still cannot connect to your network, you will probably need some advanced troubleshooting
help. Call us at 1-866-608-7117
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising