Technical Bulletin Upgrade DCA and CC DCA drop box printer to

Technical Bulletin Upgrade DCA and CC DCA drop box printer to
Technical Bulletin
Upgrade DCA and CC
DCA drop box printer to
TG2460C guillotine
printer
Technical Bulletin No:
Date of issue:
Revision:
Author:
CTB1049
11/02/2014
2.1
Roger Lacey
Compac Industries Ltd.
52 Walls Road, Penrose, Auckland 1061, New Zealand.
PO Box 12 417, Penrose, Auckland 1642, New Zealand.
Tel: +64 9 579 2094 Fax: +64 9 579 0635 [email protected] www.compac.co.nz
Technical Bulletin CTB1049
DCA printer upgrade
Scope
This bulletin refers to the replacement of the Seiko and Custom guillotine style printers fitted to the Compac DCA and CC
DCA until July 2012 with the 24 Volt, Custom TG2460C printer.
Introduction
The Seiko and Custom drop box style printers fitted to Compac DCA and CC DCA units up until July 2012 are now
obsolete and will be replaced by the Custom TG2460 24 Volt printer with paper chute. The upgrade involves removing the
printer and receipt box and replacing it with a new panel containing a printer fitted with a receipt chute. Power and
printer communications cables will also need to be modified or replaced. These instructions apply to both style of
obsolete printer.
A software upgrade is required. You will need to have an internet connection to the unit and you will need
to book a time with the Comapc help desk so they can install it. If your unit has dial-up or no internet connection, a new
FMS software chip will need to be ordered.
Always take anti-static precautions when working with electronic components for example, wearing a
wristband with an earth strap.
Parts required



Printer module (part number F-BA-PRT-TG2460C)
Door adaptor plate kit (part number FD-P-FRME-TGADP)
Software chip (if unit not connected to CompacOnline). DCA details need to be supplied to ensure correct chip is
supplied.
Suggested tools required






5.5 mm nut driver
#2 Pozidriv screwdriver
Sidecutters
Cable ties
Insulating tape
Neutral cure silicon sealant
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Technical Bulletin CTB1049
DCA printer upgrade
Removal
1.
2.
3.
4.
Turn off the power to the DCA
Open the door and remove the paper roll.
Clip any cable ties holding the power or data wires to the printer module.
Remove the power and data wires from the printer. Remove the low paper sensor wire if fitted (single red wire).
Figure 1. Seiko printer
Figure 2. Custom printer
5.
Undo the four nuts that hold the printer and receipt box assembly to the door and remove the unit.
6.
Clean off any old sealant from the inside of the door.
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Technical Bulletin CTB1049
DCA printer upgrade
Replacement
1.
2.
3.
4.
5.
6.
7.
8.
Fasten the new printer to the adaptor plate if it is not already mounted.
Put a thin bead of clear, neutral cure silicone sealant around where the paper chute goes through the door.
Fasten the assembly to the door using the four studs that held the old printer. Clean off any excess silicone sealant.
Find a suitable location to mount the supplied power adaptor board. Preferably on the door, close enough for the
printer power cable to reach.
Clean and dry the surface and stick the board in place using the self-adhesive standoffs. For extra security use glue
or sealant around the outside of the standoffs.
Wire the 24V printer power cable to the power adaptor board. You may need to cut off the extisting terminals and trim
to length.
For Custom printers, trim and strip the existing 12V power wires then fasten them into the 12 volt terminals on the
new power adaptor board. Red wires go to 12V, black wires go to GND. Where there is more than one red or black
wire they should all be inserted in the appropriate terminal. Another option is to remove the existing power cable and
use the supplied wire to wire from the 12V power supply to thepower adaptor board.
For Seiko printers, Take the power plug with six wires that connected to TP1. Cut and insulate the orange wire and
the black wire next to it. Cut and strip and twist together the remaining power wires then insert them into the 12 volt
terminals on the new power adaptor board. Cut and strip and twist together the remaining earth or GND (black) wires
and insert them into the GND terminal of the new power adaptor board. Note: Both red wires go to 12V and both
black wires go to GND. Another option is to remove the existing power cable and use the supplied wire to wire from
the 12V power supply to thepower adaptor board.
Figure 3. Seiko wiring modification.
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Technical Bulletin CTB1049
DCA printer upgrade
9. Plug the end of the supplied cable into the RS232 port 3 on the FMS board.
Credit Card DCAs already use the RS232 port 3. For these units, plug the printer cable into the CON3
RS232 port of the Multiplex board as shown in Figure 5. CC DCA Multiplex board
Figure 4. Custom printer to FMS board connection
Figure 5. CC DCA Multiplex board
10. Leaving plenty of slack, feed the printer cable down the side of the cabinet, cable tying or incorporating it into the
main loom. Plug the RJ45 plug into the socket marked COM on the left hand side of the printer.
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Technical Bulletin CTB1049
DCA printer upgrade
Figure 6. New printer wiring.
11. Re-power the DCA, fit a new paper roll and perform a test print by pressing the Print button on the left hand side of
the printer. If no print appears on the receipt, turn the printer paper around.
12. The original printer communications wires (paper low and TTL) plus the orange and black 5 Volt power wires on Seiko
printers are no longer used. Insulate and cable-tie them out of the way or remove them from the loom. Check that no
wires are stretched when the door is fully opened or are pinched when the door is closed.
13. Contact the Compac help desk to get the software updated. When this has been completed, perform a test
transaction.
Make sure the paper roll is installed the right way round and is feeding correctly into the printer.
Additional information for units without internet
connection
Units without a cellular or ADSL internet connection will need to have a new software chip installed before the new receipt
printer will work. This should be ordered with the upgrade kit.
Refer to the original DCA manual for software replacement instructions.
Helpdesk assistance
For any further queries regarding the above Service Advisory, contact the Compac Helpdesk on
+64 9 579 1877 (Worldwide) or 1800 145 887 (Australia) [email protected]
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