Network Controller 3500 Quick Start Guide

Network Controller 3500 Quick Start Guide
Copyright 2008 ValuePoint Networks, Inc. All rights reserved.
Network Controller 3500
Quick Start Guide
Firmware Version 1.00.82
1. Configuring the Controller
1.1. Connect to the Controller:
The default LAN IP Address of the Controller is:
Set you managing computer to:
Connect the LAN cable, and open a web browser to address Default
Username / Password for the administrator is
Username: “root”
Password: “root”
We recommend changing the default password after the first login.
1.2. Configure WAN settings:
Depending on your broadband ISP, set the Controller to DHCP, PPPoE or Static
1.2.1. WAN DHCP
If your WAN connection is TCP/IP, and you expect the Controller to receive a dynamic
address from a DHCP server, use this setting. This is most common with Cable Modem
service, or if you are connecting the Controller to an existing routed network or T1 router.
Simply select
Express Setup – DHCP Client
1.2.2. WAN PPPoE
If your WAN connection is DSL, or another kind of PPP-based network, use this setting.
You will need a Name and Password from your ISP to connect. Select
Express Setup – PPPoE
Copyright 2008 ValuePoint Networks, Inc. All rights reserved.
Provide The User and Password in the text fields.
When connecting or reconnecting PPPoE it is recommended to reset or reboot the DSL
Modem first and then reboot the Controller 3500.
1.2.3. Static WAN IP Address
If you have Static IP settings provided by your ISP, or you are adding the Controller to an
existing network, select
Express Setup – Static IP
Provide the IP, Netmask, and DNS Server values provided by your ISP.
1.3. Configure LAN settings:
You can assign the LAN IP settings of the Controller by selecting:
Networks – WAN / LAN – Device IP
In most installations the Controller will provide DHCP services and IP addresses to
Wired and Wireless subscribers. If you change the default IP Address be sure the
DHCP settings match. Otherwise DHCP clients will receive addresses that cannot
connect to the Controller. To configure DHCP Select
Networks – Server – DHCP Server
Default LAN IP:
Default LAN Netmask:
Default DHCP: DHCP Server
Default Start IP Address:
Default IP Pool Size: 100
Default Duration: 1440 minutes
It is a good practice to reserve static addresses for Access Points or other hardware on
the network, so that you can always find them. By default, addresses to will not be distributed by DHCP, and can be assigned as static addresses.
1.4. Configure Authentication
You have five authentication options in the Controller: Local, RADIUS, Hampton Inn
HSIA, Terms of Service, or No Authentication. You can select No Authentication to
create an open system.
Please note that all subscribers will need to establish a session on the Controller by
opening their web browser before they can ping, send email, or establish other
connections to the Internet. If using No Authentication they will not be interrupted or
asked to login in any way when using their web browser.
The default authentication of the Controller: Local Authentication
Default Local User Account:
Copyright 2008 ValuePoint Networks, Inc. All rights reserved.
Username: guest
Password: guest
1.4.1. Configure Local Authentication
To manage user accounts directly from the Controller without an external authentication
server, select:
Security – Authentication – Local Authentication
Click on Add/Modify User to see the current user database and make any changes.
1.4.2. Configure RADIUS Authentication
If you have a RADIUS Server set up to manage accounts on the network, or you are
using a service provider to handling billing and authentication, select
Security – Authentication – RADIUS Server
Please consult your service provider or RADIUS documentation to determine the correct
IP, port, and Shared Secret settings for your RADIUS Server. In addition you may need
to register the Controller’s IP Address and NAS ID (found under Networks – System)
with the RADIUS Server in order for RADIUS to accept requests from the Controller.
1.4.3. Configure Hampton HSIA Authentication
To use the Hampton Inn HSIA Central Authentication Server (CAS), select
Security – Authentication – Hampton HSIA Authentication.
This will open a dropdown with Hampton specific configuration. The default values are
for testing only, please contact Hampton Inn for valid configuration settings for the
property you are installing.
Central Authentication
Enter the correct URL for the Hampton portal page.
These values must be provided by Hampton or the venue
Property Code
Enter the Property Code provided by Hampton Inn.
Property Zip
Enter the Property Zip Code.
Gateway IP
Normally the Public IP of the Controller will be provided to
the CAS automatically. If the Controller is behind a NAT
firewall, you can use this field to override this and provide
the IP Address of the Firewall here. Configure your
Firewall to forward port 1111 to the Controller to enable
Hampton HSIA Authentication through NAT.
Copyright 2008 ValuePoint Networks, Inc. All rights reserved.
1.4.4. Configure Terms of Service
Many venue owners wish to provide open access, but want to limit it to users who have
explicitly agreed to a legal terms of service to protect the venue. The terms of service
feature will only allow access to users who specifically “click through” a legal agreement
which you or the venues owner specifies.
To enable Terms of Service select:
Security – Authentication – Terms of Service
Subscribers will be presented with a form that you can customize by uploading a HTML
file with the terms of service text. The file must contain the correct HTML POST form
provided in the sample Terms_of_Service.htm file.
If you wish to provide a terms of service login from a portal page, you must configure
Security – Local Authentication and then use the HTML code under System Tools –
Maintenance – Terms of Service – View External HTML Code. Configure your portal
gage to redirect subscribers to under Customization – Login Page – External Portal.
1.4.5. Configure No Authentication
If you want any subscribers to get access to the network without any authentication
mechanism, you can select
Security – Authentication – No Authentication
Subscribers will still be subject to other policies in the Controller such as black list,
advertising, and redirection.
1.5. Configure Login Options
If you have enabled Local or RADIUS Authentication, the Controller will provide a default
Internal Login Page to Subscribers for them to enter their username and password. The
formatting of this page is standardized. If you want to make limited changes to the
internal page, in terms of color and text, you can also select
Customization – Login Page – Custom
If you do not wish subscribers to be redirect at all, you can select
Customization – Login Page – No Redirect
In this case you will need to provide subscribers with the URL of your login page in some
other way for them to get access.
The default login page: Internal
NOTE: Terms of Service and Hampton Inn HSIA Authentication have a different
login process, so these redirect settings are ignored.
Copyright 2008 ValuePoint Networks, Inc. All rights reserved.
1.5.1. Configure Login Page Redirection (Captive Portal)
Many venues prefer to direct subscribers to an external website where they can see
terms of service, manage their account, or login to the Controller. To create a custom
login page, select
Customization – Login Page – External Portal
Provide the URL of the page you wish unauthenticated users to be directed to in the text
box. You will also need to add this URL to the URL Pass through table, so that
unauthenticated users can access it. Once the session is redirected, all further page
control will be on the website. When you want users to login to the controller, you must
embed the HTML code provided in the code link on your web page. When the user
selects ‘submit’ on the redirected login page, their login information will be sent to the
Controller, which will check their username/password against the local user database or
external RADIUS Server.
As an additional option, you can set a HTML tag to direct the subscriber to a URL after
they successfully authenticate. This HTML code goes on the redirected login page.
<input type="hidden" name="redirecturl" value="about:blank">
You supply the URL to send the subscriber to after they are authenticated under value=
If you wish to redirect subscribers in a “no authentication” configuration, provide a URL
under Customization – Login – Default Post-Authentication Redirect – Specify
1.6. Upgrading the Firmware
The firmware image in the Controller can be easily updated by selecting
System Tools – Maintenance – Firmware Upgrade
Use the browse button to select the firmware image on your managing computer that you
wish to load. Clicking Upgrade will start the upgrade process. Once started the
upgrade cannot be stopped, and the Controller must reboot. Logic in the Controller will
insure that an invalid firmware image is not loaded. However, if the file is not
transferred correctly you may need to try again after the Controller reboots. Look for the
firmware version under System Status – System to very the firmware version.
The firmware upgrade process can take up to five minutes.
Preventing Upgrade Problems:
These steps can be used if you are having trouble upgrading, or just want to make
certain that there are no browser or network issue that interfere with the process.
1. Export your current settings and user database under System Tools - Maintenance
2. Disconnect WAN port.
3. Clear browser cache in Internet Explorer (so you don't get any old pages out of the
cache) under tools - internet options - delete files – delete all offline content - OK
Copyright 2008 ValuePoint Networks, Inc. All rights reserved.
4. Upgrade NC3500 .bin file through LAN port.
5. After reboot, if the System Status page shows the correct Firmware Image version,
you are done. You can import your original settings if you reset the factory defaults.
6. If the status page does not show the correct firmware version, or the NC3500 .bin
image does not load, try resetting the Controller to Factory Default, unplug and replug
the power, and repeat steps 4-6.
Note: If you get “Bad File”, “Digest”, or “Signature Errors” more than once, try
downloading the upgrade from the ValuePoint FTP site and using the MD5 digest utility
to insure that the files have not been corrupted in transit.
ValuePoint FTP:
User: customer
Password: vp2002
Note: It may be necessary to restore factory defaults after the firmware upgrade. If you
have any problems please press the ‘default’ button for a few seconds after the
Controller boots and the System and WLAN lights are on.
Note: If you have any HTTP GUI display problems please clear your Internet file cache
in Internet Explorer by selecting Tools – Internet Options – Delete Files – Delete All
2. Controller 3500 Default Settings
Web configuration login (case sensitive): username: root - password: root
Default LAN IP:
Default WAN IP: Static
Default Authentication: Local
Default Login: Standard
Default Local Database Entry: username: guest password: guest
Default WEP: disable
Note: You can reset default settings by holding the hardware reset button for
approximately 10 seconds when the Controller is running (the system light is flashing or
solid, not off), or selecting “Reset Factory Defaults” in the Management GUI.
Copyright 2008 ValuePoint Networks, Inc. All rights reserved.
3. Optimizing Controller Performance
The Controller 3500 is designed to satisfy multiple network configurations and business
models. If you are deploying the Controller in a high stress public environment where
you will be using authentication, login redirect, Auto-IP, Auto-Proxy and other
sophisticated features you can maximize the performance of the Controller by simplifying
the WAN connection and providing a Static IP Address. This can be done with a Static
IP Address from your ISP or by adding an inexpensive Gateway/Router to the Network to
handle PPPoE or WAN side DHCP. Auto-IP and Auto-Proxy also consume significant
resources, so disable these if subscribers do not need them.
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