Home Phone Voicemail Guide

Home Phone Voicemail Guide
Home Phone Voicemail Guide
WHAT IS VOICEMAIL?
Voicemail provides a personal answering service if your phone line is busy, if you’re on
another call or you can’t get to the phone to answer it. Callers will hear your personal
greeting and are able to leave a message, which you can retrieve at your leisure.
INSTRUCTIONS FOR USE
Setting up
The voicemail prompts will take you through a process to set up your mailbox including
setting a PIN to protect the privacy of your messages, recording a name announcement to
identify your mailbox to callers, and recording a personal greeting that callers will hear when
leaving a message for you. If you are unsure of your PIN, try the last four or six digits of your
telephone number.
Accessing messages
To access voicemail from the phone it is connected to:
Dial 12 51 01
Message
Prompt
Enter Pin
Dial #
To access voicemail from other fixed or mobile services within Australia:
Dial 12 51 02
Message
Prompt
Enter Mailbox
Number
Enter Pin
Dial #
Note: Your mailbox number is the phone number including the area code
To access voicemail from services connected with PABXs or other carriers:
Dial 1800 13 51 02
To access voicemail from phone services in other countries:
Dial +61 418 70 71 02
Listening to messages
You will know you have new messages when you hear a special dial tone when you pick up
your phone. Once you have accessed voicemail, your messages will play automatically.
After listening to a message, you can replay it by:
Dial 1
After listening to a message, you can replay it by:
Dial 22
After listening to a message, you can replay it by:
Dial 5
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Once you have selected an option, voicemail will move on to the next message.
Voicemail automatically stores all new messages for 14 days. Once played, messages are kept
for 7 days unless you delete them. Voicemail allows 60 messages of up to 5 minutes in length
to be stored at any one time.
Voicemail shortcuts - these can be entered at any time
To return to the Main Menu:
Dial 9
To cancel and go back one menu level:
Dial *
For help:
Dial 8
Voicemail shortcuts - these can be entered while listening to messages
To go back to the start of the message:
Dial 1
To go back 8 seconds:
Dial 2
To go forward 8 seconds:
Dial 3
To fast forward to the end of the message:
Dial 33
To skip to the next message:
Dial 6
To pause a message while it is playing:
Dial 7
Dial 7 again to
resume
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Additional features
If a caller hangs up immediately after your personal greeting tone is heard, you will be
notified of their number (if it is not a blocked or silent number). You need to turn this feature
on via the Main Menu.
To activate Hang Up Messages, from the Main Menu:
Dial 9
Option
Prompt
Option
Prompt
Dial 6
Dial 3
Option
Prompt
Dial 5
Select On
By default, the phone will ring for approximately 20 seconds before voicemail takes the call.
To change the number of rings:
Dial *
Dial 99
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Enter number
of seconds
Dial #
3
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