user manual - Custom Spa

user manual - Custom Spa
USER MANUAL
KUBE II
CUSTOM S.p.A.
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2015 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of
this manual in whatever form, whether by printed
or electronic means, is forbidden. While guaranteeing that the information contained in it has been
carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this manual
bear no responsibility for how the manual is used.
Information regarding any errors found in it or
suggestions on how it could be improved are
appreciated. Since products are subject to continuous check and improvement, CUSTOM S.p.A.
reserves the right to make changes in information
contained in this manual without prior notii cation.
The pre-installed multimedia contents are protected from Copyright CUSTOM S.p.A. Other
company and product names mentioned herein
may be trademarks of their respective companies.
Mention of third-party products is for informational purposes only and constitutes neither an
endorsement nor a recommendation. CUSTOM
S.p.A. assumes no responsibility with regard to
the performance or use of these products.
THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for
accidents or damage to persons or property
occurring as a result of tampering, structural or
functional modii cations, unsuitable or incorrect installations, environments not in keeping with
the equipment’s protection degree or with the
required temperature and humidity conditions,
failure to carry out maintenance and periodical
inspections and poor repair work.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following actions
that could compromise the characteristics of the
product:
• Read and retain the instructions which follow.
• Follow all indications and instructions given
on the device.
• Make sure that the surface on which the device
rests is stable. If it is not, the device could fall,
seriously damaging it.
• Make sure that the device rests on a hard (nonpadded) surface and that there is sufi cient ventilation.
• Do not i x indissolubly the device or its accessories such as power supplies unless specii cally provided in this manual.
• When positioning the device, make sure cables
do not get damaged.
• [Only OEM equipment] The equipment must
be installed in a kiosk or system that provides
mechanical, electrical and i re protection.
• The mains power supply must comply with the
rules in force in the Country where you intend
to install the equipment.
• Make sure that there is an easily-accessible
outlet with a capacity of no less than 10A closely
to where the device is to be installed.
• Make sure the power cable provided with the
appliance, or that you intend to use is suitable
with the wall socket available in the system.
• Make sure the electrical system that supplies
power to the device is equipped with a ground
wire and is protected by a differential switch.
• Before any type of work is done on the machine,
disconnect the power supply.
• Use the type of electrical power supply indicated on the device label.
• These devices are intended to be powered
by a separately certii ed power module having an SELV, non-energy hazardous output.
(IEC60950-1 second edition).
• [Only POS equipment] The energy to the
equipment must be provided by power supply
approved by CUSTOM S.p.A.
• Take care the operating temperature range of
equipment and its ancillary components.
• Do not block the ventilation openings.
• Do not insert objects inside the device as this
could cause short-circuiting or damage components that could jeopardize printer functioning.
• Do not carry out repairs on the device yourself,
except for the normal maintenance operations
given in the user manual.
• The equipment must be accessible on these
components only to trained, authorized personnel.
• Periodically perform scheduled maintenance on
the device to avoid dirt build-up that could compromise the correct, safe operation of the unit.
• Do not touch the head heating line with bare
hands or metal objects. Do not perform any
operation inside the printer immediately after
printing because the head and motor tend to
become very hot.
• Use consumables approved by CUSTOM S.p.A.
THE CE MARK AFFIXED TO THE
PRODUCT CERTIFY THAT THE
PRODUCT SATISFIES THE BASIC SAFETY REQUIREMENTS.
The device is in conformity with the essential
Electromagnetic Compatibility and Electric Safety
requirements laid down in Directives 2006/95/CE
and 2004/108/CE inasmuch as it was designed
in conformity with the provisions laid down in the
following Standards:
• EN 55022 Class B (Limits and methods of
measurements of radio disturbance characteristics of Information Technology Equipment)
• EN 55024 (Information Technology Equipment – Immunity characteristics – Limits and
methods of measurement)
• EN 60950-1 (Safety of information equipment
including electrical business equipment)
The device is in conformity with the essential
requirements laid down in Directives 1999/05/CE
about devices equipped with intentional radiators
The Declaration of Conformity and other available
certii cations can be request to [email protected] please providing the correct part number shown
on product label or in the invoice.
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means that
used electrical and electronic products shall NOT
be mixed with unsorted municipal waste. For
more detailed information about recycling of this
product, refer to the instructions of your country
for the disposal of these products.
• Do not dispose of this equipment as miscellaneous solid municipal waste, but arrange to
have it collected separately.
• The re-use or correct recycling of the electronic
and electrical equipment (EEE) is important
in order to protect the environment and the
wellbeing of humans.
• In accordance with European Directive WEEE
2002/96/EC, special collection points are
available to which to deliver waste electrical
and electronic equipment and the equipment
can also be handed over to a distributor at the
moment of purchasing a new equivalent type.
• The public administration and producers of
electrical and electronic equipment are involved
in facilitating the processes of the re-use and
recovery of waste electrical and electronic
equipment through the organisation of collection activities and the use of appropriate
planning arrangements.
• Unauthorised disposal of waste electrical and
electronic equipment is punishable by law with
the appropriate penalties.
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy.
FCC STATEMENT (FEDERAL
COMMUNICATIONS COMMISSIONS).
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following conditions:
• The devices may not cause harmful
interference.
• The devices must accept any interference received, including interference
that may cause undesired operation.
NOTE: This equipment has been tested
and found to comply with the limits for a
Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment
generates, uses and can radiate radio
frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there
is no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try and correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Modii cations to this product not authorized by CUSTOM S.p.A. could void the
FCC & Industry Canada regulations
and negate your authority to operate
the product.
This Class B digital apparatus complies with
Canadian ICES-003.
Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.
MANUAL
For details on the commands,
refer to the manual with code 77200000001000
TABLE OF CONTENTS
1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1 Document structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Explanatory notes used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
DESCRIPTION
2.1
2.2
2.3
2.4
2.5
2.6
Box content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Device components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Key functions: power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Key functions: standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.1
3.2
3.3
3.4
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Driver and SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.1 Opening the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.2 Switch the device ON/OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.3 Loading the paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5
CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.1 5.2
5.3
5.4
5.5
Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Device status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
6
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.1
6.2
6.3
6.4 Autocutter jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Upgrade irmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
7
7
SPECIFICATION
7.1 7.2 7.3 7.4
7.5
7.6
7.7 7.8 Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Character speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Speciications for Wi-Fi DONGLE Access Point Ethernet (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Power supply dimensions cod. 961GE020000001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Power supply dimensions cod. 963GE020000003 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Paper speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Character sets (release HW ≥ R6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
8
CONSUMABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
9 ACCESSORIES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
9.1 Sides replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
10 ALIGNMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
10.1 Enable alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
10.2 Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
10.3 Alignment parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
10.4 Printing area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
11 TECHNICAL SERVICE
8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
1
INTRODUCTION
1.1
Document structure
This document includes the following chapters:
1
INTRODUCTION
information about this document
2
DESCRIPTION
general description of device
3
INSTALLATION
information required for a correct installation of the device
4
OPERATION
information required to make the device operative
5 CONFIGURATION description of the coniguration parameters of the device
6
information for a correct periodic maintenance
MAINTENANCE
7 SPECIFICATION technical speciication for the device and its accessories
8
CONSUMABLES
description and installation of the available consumables for the device
9
ACCESSORIES
description and installation of the available accessories for the device
10 ALIGNMENT
information required for managing the paper alignment
11 TECHNICAL SERVICE
information required for contacting the technical service
1.2
Explanatory notes used in this manual
NOTE:
Gives important information or suggestions relative to the use of the device
ATTENTION:
Gives information that must be carefully followed to guard against damaging
the device
DANGER:
Gives information that must be carefully followed to guard against operator
injury or damage
9
10
2
DESCRIPTION
2.1
Box content
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.
1. Paper roll
2. AC adapter
3. Serial cable
4. AC Power cable
5. Device
6. Documentation (Short guide, sheet warranty)
1
4
2
3
5
6
• Open the device packaging.
• Remove the packing frame content and remove the packing frame.
• Take out the device.
• Keep the box, trays and packing materials in the event the device must be transported/shipped in the future.
11
2.2
Device components
External view
1. Paper compartment
1
2. Paper out with serrated blade
3. Opening levers
2
4. Status LED
5. FEED key
6. ON/OFF key
3
7. RS232 serial port
8. USB port
9. Drawer port
10. Power supply port
4
5
6
7
12
8
9
10
Internal view
1. Sensor for cover open
2. Sensor for paper in presence / Sensor for black mark
3. Temperature sensor for the printhead
4. Sensor for detecting low paper
1
2
3
4
13
2.3
Product label
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
XXXXXXXXXXXXXX
Rx
0000000000000000000
PC
14
SN
HW
2.4
Key functions: power up
POWER UP
LF
ON/OFF
Hold
down
Fast
push
LF
Hold
down
printing
SETUP report
LF
ON/OFF
ON/OFF
Fast
push
modify
selected parameter
ON/OFF
Fast
push
skip the
SETUP mode
enter the SETUP MODE
LF
printing
FONT TEST
LF
Fast
push
ON/OFF
LF
ON/OFF
Fast
push
next
parameter
15
2.5
Key functions: standby
STANDBY
LF
ON/OFF
LF
Fast
push
Fast
push
Advance the paper
(preset length)
printing
demo ticket
LF
ON/OFF
Fast
push
Is the
“Notch
Alignment” parameter
set on “Disabled”?
(see Setup)
YES
NO
perform the
ticket alignment
16
ON/OFF
no
action required
2.6
Status messages
The Status LED indicates hardware status of device. Given in the table below are the various LED signals and the corresponding device status.
STATUS LED
DESCRIPTION
-
OFF
PRINTER OFF
GREEN
ON
PRINTER ON: NO ERROR
x1
RECEIVE DATA
x2
RECEPTION ERRORS
(PARITY, FRAME ERROR, OVERRUN ERROR)
x3
COMMAND NOT RECOGNIZED
x4
COMMAND RECEPTION TIME OUT
x5
LOW PAPER
x2
PRINTHEAD OVERHEATED
x3
PAPER END
x5
POWER SUPPLY VOLTAGE INCORRECT
x6
COVER OPEN
x3
RAM ERROR
x4
EEPROM ERROR
x5
CUTTER ERROR
GREEN
COMMUNICATION
STATUS
YELLOW
RECOVERABLE
ERROR
RED
UNRECOVERABLE
ERROR
17
18
3
INSTALLATION
3.1
Wall mounting
The device is provided with two slots for the mounting of the machine on pins. The slots are placed at the bottom of the
machine (see following igure). The dimensions shown in the image are in millimetres.
60
.2
Ø3
Detail A
Ø3.2
A
2 x M3
A
Attach two pins to the wall using the measurements shown above. The dimensions of the ixing pins are provided below. The dimensions shown in the image are in millimetres.
+1
0
0
Ø5 -1
Ø3 -0.5
2.5 0
2
19
Mounting
To use the device in vertical position proceed as follows.
1
3
B
A
Unscrew the fixing screw
and remove the low paper sensor board.
While holding the point A, put pressure at point B
by pushing the left carter in the direction indicated.
2
4
Unscrew the fixing screw
and remove the left side.
20
Place the low paper sensor board
in the new position as shown in figure.
5
7
Fix the sensor board using
the fixing screw removed previously.
6
Reassemble the left carter removed previously
sliding it in the direction indicated.
8
Reassemble the left side
removed previously .
Remove the two adhesive foots by levering
with a small screwdriver as shown.
21
9
Fix the device to the wall.
22
3.2
Connections
The following igure shows the possible connections for the device.
RS232
RS232
Standard
serial cable
Standard
USB cable
PC
USB
DK
VIn 24Vdc
DK
Vin 24 Vdc
Power
Supply cable
(included)
PC
Cash drawer
Power supply
ATTENTION:
In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE: If RS232 and USB connectors are inserted, communication port is USB.
23
3.3
Pinout
2
1
3
POWER SUPPLY
Tripolar female connector
4
1 +24 Vdc
2 GND
J10
3 GND
4 Frame GND
ATTENTION:
Respect power supply polarity.
NOTE:
Power supply cable
The following igure shows the connector pinout of the power supply cable for the device:
Tripolar male connector
n.c.
GND
Power supply cable
2
1
USB INTERFACE
Female USB type B connector
3
4
1 USB-PLUG
J14
2 D0 -
(in/out)
3 D0 +
(in/out)
4 GND
SH1 SHIELD
SH2 SHIELD
24
(in)
+24 V
5
9
1
6
SERIAL INTERFACE
Female DB9 connector
1 DTR
(out)
When “1”, device is fed
2 TX
(out)
During transmission, oscillates between “0” and “1” depending on data
3 RX
(in)
During reception, oscillates between “0” and “1” depending on data
(out)
When “1”, device is fed
(out)
When “1”, device is ready to receive data
4 n.c.
J13
5 GND
6 DTR
7 n.c.
8 RTS-O
9 n.c.
NOTES
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3 Vdc and +15
Vdc and logic value “1” corresponds to a voltage level of between -3 Vdc and -15 Vdc.
1
2
3
4
5
6
7
8
9
DEVICE
DTR
DCD
TXD
RXD
RXD
TXD
GND
GND
DTR
DSR
RTS
CTS
1
2
3
4
5
6
7
8
9
DB9
DB9
DEVICE > PC connection
Use an RS232 serial cable to connect the printer to a personal computer. The following picture shows an example of
connection between the device and a personal computer using a 9 pin serial connector.
PC
When use a serial cable, we recommend the installation of a ferrite core on the serial cable..
25
1
6
DRAWER CONNECTOR
Female RJ12 connector
1 GND
2 SOL-EN
(out)
3 CASS
J7
(in)
Drawer 1 command (open collector)
Drawer status
4 +24 Vdc
5 n.c.
6 GND
NOTES:
The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on the drawer connector
PIN 4
PIN 2
DRAWER 1
(-)
RJ12
SOL
DEVICE
26
(+)
JACK
DEVICE > CASH DRAWER (optional) connection
Use an optional adapter cable RJ12-Jack to connect the device to a cash drawer. Refer to the picture below for the
connector pin signals
+24Vdc
CASH
DRAWER
3.4
Driver and SDK
The drivers are available for the following operating systems:
OPERATING
SYSTEM
DESCRIPTION
INSTALLATION PROCEDURE
Driver for Windows XP
Driver for Windows VISTA (32/64bit)
Driver for Windows 7 (32/64bit)
Windows
Driver for Windows 8 (32/64bit)
From the START menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.
Driver for Windows 8.1 (32/64bit)
Driver for Opos
Linux
32/64 bit
Windows /
Linux
Driver for JavaPOS
Android
iOS
Windows
Phone 8 / 8.1
Follow the instruction get back on the
README.TXT ile. You can ind it in the
software package downloaded in advance.
Extract the zipped folder to
the destination path desired.
SDK for CustomAndroidAPI
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
SDK for CustomiOSApi
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
SDK for CeWP8Api
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
NOTE:
All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.
27
28
4
OPERATION
4.1
Opening the device
1
Lift the opening levers and
open the device cover.
2
The indicator shows the state “Cover Open”.
29
4.2
Switch the device ON/OFF
1
IN DC 24V
For printing receipts with wide
black zones, we recommend to
replace the included power supply
with the optional power supply that
provides a peak current higher for
larger time intervals (see technical
specification for power supplies
codes).
1A
Power supply cable
(supplied)
VIn 24Vdc
Connect the power adapter (supplied) to the device and the mains outlet.
Use the type of electrical power supply indicated on the label.
2
ON/OFF
Switch device On pressing key ON/OFF, the indicator light is switched on and the device is ready.
Switch device Off pressing key ON/OFF for at least 3 seconds.
30
4.3
Loading the paper roll
To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any
scraps of paper.
1
2
Blade
80mm
82.5mm
Place the roll in the paper compartment and
pull out the paper for a few centimetres.
3
Open the device cover (see par. 4.1) and
adjust the paper width properly through
the paper width adapter (included).
Close the device cover and wait until the paper is
loaded and automatically cut off.
31
32
5
CONFIGURATION
5.1
Coniguration mode
To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows.
1
3
PRINTER SETUP
FEED
Press the FEED key.
The device prints the report with
parameters for printer settings.
4
2
FEED
FEED
ON/OFF
Enter
setup
Skip
setup
ON/OFF
While pressing the FEED key, switch on the
device by pressing the ON/OFF key.
Press the FEED key to enter the configuration mode or
press the ON/OFF key to skip setup procedure.
33
5.2
Setup report
The following igures show the setup reports of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs.
DEVICE NAME and
FIRMWARE MODULES
RELEASE
<device name>
SCODE <code>
-
rel 2.20
FCODE <code>
rel 1.00
-
PRINTER SETUP
DEVICE
STATUS
PRINTER
PARAMETERS
KEYS FUNCTIONS
34
PRINTER TYPE ....................................<device model>
PRINTING HEAD TYPE ........................<head model>
INTERFACE ..........................................USB/RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
[V] = 24.21
HEAD TEMPERATURE
[°C] = 28
POWER ON COUNTER
= 4
PAPER PRINTED
[cm] = 40
CUT COUNTER
= 1
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Address Number ..................... :
Autofeed .......................................... :
Print Mode ....................................... :
Chars / inch ..................................... :
Speed / Quality................................ :
Printing Width .................................. :
Notch Alignment .............................. :
Notch Threshold ..............................:
Notch Distance ................................ :
Total cut (ESC i) .............................. :
PaperEnd Buffer Clear .................... :
PowerFail WakeUp Mode................ :
Font Type......................................... :
Code Table [num] ............................ :
Print Density.................................... :
[ LF ]
Key to enter setup
[ ON/OFF ] Key to skip Setup
115200 bps
8 bits/chr
None
Hardware
RxFull
0
CR Disabled
Normal
A=15 B=20 cpi
Normal
80mm[82.5 PaperW]
Enabled
2.00V
0.00
Enabled
Disabled
LAST PWR State
International
00
0%
5.3
Device status
The device operating status is indicated in the coniguration print-out in which, next to the name of the components displayed, the following information is given:
PRINTER TYPE
device model
PRINTING HEAD TYPE
print head model
INTERFACE
Present interface
PROGRAM MEMORY TEST
OK appears if functioning and NOT OK if faulty
DYNAMIC RAM TEST
OK appears if functioning and NOT OK if faulty
EEPROM TEST
OK appears if functioning and NOT OK if faulty
CUTTER TEST
OK appears if functioning and NOT OK if faulty
HEAD VOLTAGE
voltage of the head
HEAD TEMPERATURE
temperature of the head
POWER ON COUNTER
number of power-ups made
PAPER PRINTED
centimetres of paper printed
CUT COUNTER
number of cuts performed
35
5.4
Printer parameters
This device allows the coniguration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the device has been turned off and they are stored in non-volatile memory.
RS232 BAUD RATE
Communication speed of the serial interface:
1200
2400
4800
9600
19200
38400
57600
115200 D
NOTE: Parameter valid only with serial interface.
RS232 DATA LENGTH
Number of bit used for characters encoding:
7 bits/car
8 bits/car D
NOTE: Parameter valid only with serial interface.
RS232 PARITY
Bit for the parity control of the serial interface:
None D = parity bit omitted
Even = even value for parity bit
Odd =
odd value for parity bit
NOTE: Parameter valid only with serial interface.
RS232 HANDSHAKING
Handshaking:
XON/XOFF =
Hardware D =
software handshaking
hardware handshaking (CTS/RTS)
NOTES:
Parameter valid only with serial interface.
When the receive buffer is full, if handshaking is set to XON/XOFF, the device sends the XOFF (0x13) on the
serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the device
sends the XON (0x11) on the serial port.
BUSY CONDITION
Activation mode for Busy signal:
OffLine/ RXFull = Busy signal is activated when the device is both in OffLine status and
the buffer is full
RXFull D =
Busy signal is activated when the buffer is full
NOTE: Parameter valid only with serial interface.
36
USB ADDRESS NUMBER
Numerical address code for the univocal identiication of the USB device (in case of more
than a USB device connected with the same PC):
0D
1
AUTOFEED
2
3
4
5
6
7
8
9
Setting of the Carriage Return character:
CR disabled D = Carriage Return disabled
CR enabled = Carriage Return enabled
PRINT MODE
Printing mode:
Normal D = enables printing in normal writing way
Reverse = enables printing rotated 180 degrees
CHARS / INCH
Font selection:
A = 11 cpi, B = 15 cpi
A = 15 cpi, B = 20 cpi D
NOTE: CPI = Characters Per Inch
SPEED / QUALITY
Setting of printing speed and printing quality:
Normal D
High Quality
High Speed
PRINTING WIDTH
Width of printing area:
76mm D (80 PaperW)
80mm (82.5 PaperW)
NOTCH ALIGNMENT
Alignment management:
Disabled D =
Enabled =
NOTCH THRESHOLD
the black mark alignment is not performed
the black mark alignment is performed
Threshold value for the recognition of the presence of black mark by the black mark sensor:
0.75 V
1.00 V
1.25 V
1.50 V
1.75 V
2.00 V D
2.25 V
2.50 V
2.75 V
NOTE: If the “Notch Alignment” parameter is disabled, this parameter is not printed
37
NOTCH DISTANCE
“Notch Distance” is the minimum distance (in mm) between the upper edge of ticket and
the notch.
The numeric value of the distance is made up with the following three parameters for the
setting of three digits (two for the integer part of the number and one for the decimal part):
Setting the digit for tens:
NOTCH DISTANCE [mm x 10]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for units:
NOTCH DISTANCE [mm x 1]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for decimals:
NOTCH DISTANCE [mm x .1]
0D
1
2
3
4
5
6
7
8
9
NOTES:
For example, to set the notch distance to 15 mm, modify the parameters as follows:
Notch Distance [mm x 10] = 1
Notch Distance [mm x 1] = 5
Notch Distance [mm x .1] = 0
If the “Notch Alignment” parameter is disabled, the parameters for the “Notch Distance” are not printed.
TOTAL CUT
Sets the behavior of the cutter when the total cut command 0x1B 0x69 (ESC i) is sent:
Disabled =
The total cut command 0x1B 0x69 (ESC i) will be ignored and the printer
always executes a partial cut command 0x1B 0x6D (ESC m).
Enabled D = The total cut command 0x1B 0x69 (ESC i) will be executed.
PAPEREND BUFFER
CLEAR
Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:
Disabled D = The data remain in the receive buffer. When the paper runs out, the device
keeps the remaining data in the receive buffer and prints the remaining
portion of the ticket after that the new paper is loaded.
Enabled = When the paper runs out, all data in the receive buffer are deleted.
POWERFAIL
WAKEUP MODE
This parameter set the printer state (ON or OFF) that will be automatically restored after
a power fail:
LAST PWR State D = the printer returns in the previous state (ON or OFF) before the
power fail.
Always ON =
the printer always switches on automatically, after a power fail.
Always OFF =
the printer switches on only by pressing the ON/OFF key after a
power fail.
38
FONT TYPE
Setting of the Font Type:
International D
Chinese GB18030
Korean PC949
=
=
=
Enables the use of font tables to 256 characters
Enables the use of the Chinese extended font GB18030-2000
Enables the use of the Korean extended font PC949
NOTES:
When the Chinese and Korean font is enabled, the selection of the character code table is suspended
(parameter “CODE TABLE”). When the Chinese and Korean fonts is disabled, it returns the character code
table previously in use (parameter “CODE TABLE”).
Parameter present only with release HW ≥ R6 (see on the label).
CODE TABLE [num]
Identiier number of the character code table to use.
The numeric value of the identiier is made up with the following two parameters for the
setting of two digits for the tens and the units:
Setting the digit for tens:
CODE TABLE [num x 10]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for units::
CODE TABLE [num x 1]
0D
1
2
3
4
5
6
7
8
9
NOTES:
See the paragraph 7.6 to learn about the character tables corresponding to the identiication numbers set with this parameter.
The character tables set with this parameter are the same set with the command 0x1B 0x74 (refer to the
Commands Manual of the device).
Parameter present only with release HW ≥ R6 (see on the label).
PRINT DENSITY
Adjusting the printing density:
-50%
-37%
-25%
-12%
0D
+12%
+25%
+37%
+50%
39
5.5
Hexadecimal dump
This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.
During the startup, if you hold down the FEED key, the printer enters the self-test routine and print the setup report.
The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadecimal Dump mode). For each character sent, the ticket shows the hexadecimal value and the ASCII codes (if the characters
are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:
HEXADECIMAL DUMP
31
39
37
68
73
66
65
6F
6F
77
72
6B
64
73
66
6A
40
32
30
38
6B
64
73
69
72
75
65
69
6C
66
64
6B
6B
33
31
39
6A
66
64
6F
69
77
72
6F
73
6B
66
F2
6C
34
32
75
73
6B
66
79
75
65
69
75
64
73
6B
6A
68
35
33
69
64
6A
6B
75
77
72
6F
77
66
64
6A
73
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
12345 ...
90123 ...
789ui ...
hkjsd ...
sdfkj ...
fsdfk ...
eioyu ...
oriuw ...
ouwer ...
werio ...
riouw ...
klsdf ...
dfksd ...
sdfkj ...
fk≥j ...
jklh
6
MAINTENANCE
6.1
Autocutter jam
1
3
FEED
FEED
Press the FEED key.
4
Press the FEED key to try to unlock the cutter.
If the cutter did not unlock press slightly the left side
of the cutter cover, so that it opens.
2
Rotate the mechanism in the direction that oppose
less resistance, as shown in the label.
Open the device cover (see par. 4.1) and
pull the paper in order to have the damaged part
outside the device.
41
5
If the problem persists, please
contact the customer service.
Reassemble the cover removed previously.
NOTE: Remove possible scraps of paper along the path
of the cutter using tweezers.
42
6.2
Planning of cleaning operations
The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.
EVERY PAPER CHANGE
Printhead
Use isopropyl alcohol
Rollers
Use isopropyl alcohol
EVERY 5 PAPER CHANGES
Cutter
Paper path
Sensors
Use compressed air
Use compressed air or tweezers
Use compressed air
EVERY 6 MONTHS OR AS NEEDED
Printer case
Use compressed air or a soft cloth
For speciic procedures, see the following pages.
NOTE: If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.
43
6.3
Cleaning
For periodic cleaning of the device, see the instructions below.
Sensors
Paper path
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.1)
2
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Clean the device sensors
by using compressed air.
44
Disconnect the power supply cable and
open the device cover (see par. 4.1)
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Clean the area involved in the passage of paper
by using compressed air.
Printhead
Printing roller
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.1)
2
ISOPROPYL ALCOHOL
Disconnect the power supply cable and
open the device cover (see par. 4.1)
2
ISOPROPYL ALCOHOL
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
ON
Clean the printing head by using
a non-abrasive cloth moistened with isopropyl.
Clean the printing roller by using
a non-abrasive cloth moistened with isopropyl.
45
Cutter
Case
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.1)
Disconnect the power supply cable
2
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Clean the cutter compartment from the inside
using compressed air.
46
Alcohol, solvent
To clean the device,
use compressed air or a soft cloth.
6.4
Upgrade irmware
9. Select the serial communication port (ex. COM1):
Select the system communication port
WARNING: During communication between PC/device
for the irmware update it is strictly forbidden to disconnect the communication cable or to remove the power
supply of the devices not to endanger the proper functioning of the device.
NOTES:
The latest irmware of the device is available in the download area of the web site www.custom.biz
Install on the PC used for device upgrading the UPGCEPRN software available in the download area of the
web site www.custom.biz.
Available port
OK
COM1
Firmware rel.:COM2None
COM3
Hardware rel.:COM4None
Printer type:
None
Cancel
Select port:
None
Selected port
COM5
PSW Version :
None
COM6
File [*.cfg] :
None
COM1
File (*.psw):
C:\<device>.PSW
Select (*.psw):
Begin upgrade
Data flush status...
Upgrade status:
Port config:
No upgrade thread active...
Communication port not init
UPDATE VIA SERIAL INTERFACE
Proceed as follows:
1. Write down the product code (14 digits) printed on the
product label (see par. 2.3).
2. Go to the web site www.custom.biz and download the
appropriate irmware release from the DOWNLOAD area.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a serial cable (see
par. 3.2).
6. Switch ON the device.
7. Launch the software UPGCEPRN.
8. Select the update ile .PSW location:
10. Detecting and setting of the parameters necessary for
serial communication are performed automatically and
then updating begins.
11. After a few minutes a message on the screen warns
that the update is completed.
Upgrade OK
Upgrade succesfully completed.
OK
12. Print a new SETUP report to verify the new irmware release (see chapter 5).
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
File (*.psw):
Select (*.psw):
Begin upgrade
Data flush status...
Upgrade status:
No upgrade thread active...
Port config:
Communication port not init
47
UPDATE VIA USB INTERFACE
Select Printer
ATTENTION:
Only during the irmware update, the connection between PC and device must be direct, without the use
of wireless HUB.
Only during the irmware update, do not connect or disconnect other USB devices.
<device1>
<device2>
<device3>
<device4>
<device5>
Selected Printer
<device1>
NOTE: For communication via USB you must install on
PC the device driver available in the download area of
the web site www.custom.biz.
OK
Port filtering...
Cancel
USB
Select the system communication port
Available port
OK
COM4
Firmware rel.:COM5None
COM6
Hardware rel.:COM7None
Printer type:
None
Cancel
Select port:
None
Selected port
COM9
PSW Version :
None
USB
File [*.cfg] :
None
Proceed as follows:
USB
File (*.psw):
1. Write down the product code (14 digits) printed on the
C:\<device1>.PSW
Select (*.psw):
product label (see par. 2.3).
2. Go to the web site www.custom.biz and download the
Begin upgrade
Data flush status...
appropriate irmware release from the DOWNLOAD area.
Upgrade status:
3. Print the SETUP report (see chapter 5).
Port config:
No upgrade thread active...
Communication port not init
4. Switch OFF the device.
5. Connect the device to the PC using a USB cable (see
par. 3.2).
6. Switch ON the device.
7. Launch the software UPGCEPRN.
10. After a few minutes a message on the screen warns
that the update is completed.
8. Select the update ile .PSW location:
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
Upgrade OK
Upgrade succesfully completed.
OK
File (*.psw):
Select (*.psw):
Begin upgrade
11. Print a new SETUP report to verify the new irmware release (see chapter 5).
Data flush status...
Upgrade status:
No upgrade thread active...
Port config:
Communication port not init
9. Select item USB and then select the USB device among
those proposed (eg. device1):
48
7
SPECIFICATION
7.1
Hardware speciications
GENERALS
Sensors
Paper presence / black mark,
head temperature, cover open,
low paper
MTBF (1)
108 350 hours
Emulations
Printing driver
CUSTOM/POS
Windows XP
VISTA (32/64bit)
Windows 7 (32/64bit)
Windows 8 (32/64bit)
Windows 8.1 (32/64bit)
Opos
Linux
JavaPOS
Android
iOS
Windows Phone 8 / 8.1
INTERFACES
USB Port
RS232 serial port
12 Mbit/s (USB 1.1 full speed)
from 1200 bps to 115200 bps
MEMORIES
Receive buffer
20 Kbytes
Flash memory
512 Kbytes
RAM memory
2 Mbytes
Graphic memory
2 logos (608 x 862 dots)
PRINTER SPECIFICATIONS
Resolution
203 DPI (8 dot/mm)
Printing method
Thermal, ixed head
49
Head life (2)
Abrasion resistance (3)
Pulse durability
100 Km (with recommended paper)
100 M (12.5% duty cycle)
Printing width
76 mm, 80 mm
Printing mode
Normal, 90°, 180°, 270°
Printing format
Height/Width from 1 to 8, bold, reverse, underlined, italic
Character fonts
Release HW ≤ R5
(see on the label)
PC437, PC850, PC860, PC863, PC865,PC858 (euro)
Release HW ≥ R6
(see on the label)
54 character code tables
Extended chinese GB18030-2000
Korean PC949
Printable barcode
UPCA, UPCE, EAN13, EAN8,
CODE39, ITF, CODABAR, CODE93,
CODE128, CODE32, PDF417, QRCODE
Printing speed (2) (3)
High quality = 130 mm/s
Normal = 200 mm/s
High speed = 220 mm/s / 250 mm/s (4) (5)
PAPER
Type of paper
Paper width
Paper weight
Paper thickness
Thermal rolls, heat-sensitive side on outside of roll
80 mm ± 0.5 mm
82.5 mm ± 0.5 mm
58 g/m2 ± 5 g/m2
90 g/m2 ± 5 g/m2
63 μm ± 5 μm (for KF50 paper)
Recommended paper
KANZAN KF50 or equivalent (for 58 g/m2 paper weight)
KANZAN KP470 or equivalent (for 90 g/m2 paper weight)
MITSUBISHI TL1000 (for 80 g/m2 paper weight)
External roll diameter
max 90 mm
External roll core diameter
50
25 mm
Paper end
Not attached to roll core
Core type
Cardboard or plastic
CUTTER
Paper cut
Total or partial
Estimated life (2)
1 000 000 cuts
DEVICE ELECTRICAL SPECIFICATIONS
Power supply
24 Vdc ±10% (external power supply)
Medium consumption (3)
Standby consumption
1A
0.08 A
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.961GE020000001 (7)
Power supply voltage
Frequency
from 100 Vac to 240 Vac
from 47 Hz to 63 Hz
Output
24 V, 2.5 A
Power
60 W
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000003 (OPTIONAL)
Power supply voltage
Frequency
from 100 Vac to 240 Vac
from 50 Hz to 60 Hz
Output
24 V, 2.5 A
Power
60 W
ENVIRONMENTAL CONDITIONS
Operating temperature
Relative humidity
Storage temperature
Storage relative humidity
from 0°C to +50°C
from 10% Rh to 85% Rh
from -20 °C to +70 °C
from 10% Rh to 90% Rh
51
NOTES:
(1) : Control board.
(2) : Respecting the regular schedule of cleaning for the device components.
(3) : Damages caused by scratches, ESD and electromigration are excluded.
(4) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).
(5) : This speed is achieved in the following test conditions: parameter "Speed / Quality" = High Speed,
Print Density = 0%, Ambient Temperature = 25 °C, Power Supply 24Vdc.
(6) : Possibility through Firmware coniguration up to 250 mm/s respecting the test conditions described in note 4 and using paper MITSUBISHI TL4000.
(7) : For receipts with wide black zones is recommended the optional power supply cod. 963GE020000003 that provides
a peak current higher for larger time intervals.
52
7.2
Character speciications
Character set
Character density
Number of columns
Character / sec
Lines / sec
Characters (L x H mm)-Normal
3
11 cpi
15 cpi
20 cpi
35
45
64
2600
3352
4700
73
73
73
2.25 x 3
1.75 x 3
1.25 x 3
NOTE: Theoretical values. (Printing width = 80 mm).
7.3
Speciications for Wi-Fi DONGLE Access Point Ethernet (optional)
Wi-Fi ACCESS POINT EXTERNAL SPECIFICATIONS (cod. 972GU01000000302)
Wireless standards
Networking standards
Frequency range
Wireless transfer rates
Port
Protocol supported
Security
Reset button
LED indicators
Antenna
Power supply
IEEE 802.11 b/g/n
10/100Mbps
from 2.4GHz to 2.485GHz
11 / 54 / 135 / 150Mbps
ETH and USB
UPnP, DDNS, and a static router, TCP/IP
supports SSID broadcast with control of MAC lists with access authorization
WEP 64/128/152-bit coding, compatible with WPA 128 bit (TKIP/AES)
Press the Reset button (located on the back side of the router) for 5~8 seconds
to Reset the router to factory default settings (clear all settings)
LAN, WPS, WLAN, POWER
Internal Antenna
DC 5V
53
7.4
Device dimensions
Length
209 mm
Height
152 mm (with cover closed)
254 mm (with cover open)
Width
140 mm
Weight
2300 g
140
152
254
NOTES:
Dimensions referred to devices without paper roll.
All the dimensions shown in following igures are in millimetres.
209
54
7.5
Power supply dimensions cod. 961GE020000001
Length
112 mm
Height
27 mm
Width
48 mm
27
All the dimensions shown in following igures are in millimetres.
AC INLET
48
N.C
2 1
3
112
GND
+24V
DC OUTPUT WIRE
55
7.6
Power supply dimensions cod. 963GE020000003 (optional)
Length
127 mm
Height
35.5 mm
Width
56 mm
35.5
NOTE: All the dimensions shown in following igures are in millimetres.
AC INLET
56
n.c.
2 1
3
GND
127
56
DC OUTPUT WIRE
+24V
7.7
Paper speciications
Paper with black mark alignment
The following image shows the placement of the black mark on the non-thermal side of paper.
For more information about the use of paper with black mark see chapter 10.
NOTE: All the dimensions shown in following igures are in millimetres.
Manual tear off
41
Cutting line
min 10
5
11
25
Printing line
THERMAL SIDE
min 20 / max 400
29
PAPER WIDTH 80 / 82.5
57
Character sets (release HW ≥ R6)
7.8
NOTE: To verify the HW release of the device consult the the data printed on the product label
The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the
device.
To know the coding tables actually present on the device, you need to print the font test (see par.2.4).
You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code
Table” and the “Chars / Inch” parameters during the Setup procedure (see par.5.4).
The following is the full list of coding tables that can be installed on the device.
<CodeTable>
58
Coding table
0
PC437 - U.S.A., Standard Europe
1
Katakana
2
PC850 - Multilingual
3
PC860 - Portuguese
4
PC863 - Canadian/French
5
PC865 - Nordic
11
PC851 - Greek
on request
12
PC853 - Turkish
on request
13
PC857 - Turkish
14
PC737 - Greek
15
ISO8859-7 - Greek
on request
16
WPC1252
on request
17
PC866 - Cyrillic 2
18
PC852 - Latin 2
19
PC858 with Euro symbol in position 213
20
KU42 - Thai
21
TIS11 - Thai
on request
26
TIS18 - Thai
on request
30
TCVN_3 - Vientamese
on request
31
TCVN_3 - Vientamese
on request
32
PC720 - Arabic
on request
<CodeTable>
Coding table
33
WPC775 - Baltic Rim
on request
34
PC855 - Cyrillic
35
PC861 - Icelandic
36
PC862 - Hebrew
37
PC864 - Arabic
38
PC869 - Greek
on request
39
ISO8859-2 - Latin 2
on request
40
ISO8859-15 - Latin 9
on request
41
PC1098 - Farci
on request
42
PC1118 - Lithuanian
on request
43
PC1119 - Lithuanian
on request
44
PC1125 - Ukranian
on request
45
WPC1250 - Latin 2
on request
46
WPC1251 - Cyrillic
on request
47
WPC1253 - Greek
48
WPC1254 - Turkish
on request
49
WPC1255 - Hebrew
on request
50
WPC1256 - Arabic
on request
51
WPC1257 - Baltic Rim
on request
52
WPC1258 - Vientamese
on request
53
KZ1048 - Kazakhstan
on request
255
Space page
on request
59
60
8
CONSUMABLES
The following table shows the list of available consumables for device:
DESCRIPTION
CODE
67300000000406
THERMAL PAPER ROLL
width = 80mm
Ø external = 90mm
Ø core = 25mm
61
62
9
ACCESSORIES
The following table shows the list of available accessories for device:
DESCRIPTION
CODE
961GE020000001
POWER SUPPLY
(for technical speciications, see the paragraph 7.1)
963GE020000003
POWER SUPPLY
(for technical speciications, see the paragraph 7.1)
976BG010000002
RIGHT AND LEFT SIDES KUBE
color: black
(see the paragraph 9.1)
26500000000356
USB CABLE TYPE AB
Length = 1.8 m
972GU010000002
Wi-Fi DONGLE
External Wi-Fi Access Point ETHERNET and USB
ER
POW
A
WL
N
SYS
S
WP
PS
LA
N
W
(for technical speciications, see the paragraph 7.3)
63
9.1
Sides replacement
To replace the device side (right or left), proceed as follows:
1
3
B
A
While holding the point A, put pressure at point B
by pushing the carter in the direction indicated.
Remove the printer side.
2
4
NEW
Unscrew the fixing screw
for the printer side.
64
Assemble the new side and fix it
with the screw previously removed.
5
Reassemble the carter sliding it
in the direction indicated.
65
66
10
ALIGNMENT
Device is provided with a sensor for the use of alignment notch in order to handle roll of tickets with pre-printed ields and a ixed length;
The alignment notch may be formed by black mark printed on paper (see par.7.7).
The alignment sensor assembled on the device is “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light relected to it. The presence of the notch is therefore detected by the amount of light that returns to the sensor, considering that the light is relected by the white paper and absorbed by the black mark. The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.
67
10.1
Enable alignment
Device is provided with one mobile sensor facing the thermal side of paper.
To guarantee the alignment, you must enable the parameter “Notch Alignment” during the Setup procedure (see chapter 5)
SENSOR 1
68
Paper with black mark on the thermal side
In the standard model the detection of black mark and paper presence is performed by the ixed sensor.
SENSOR 1
direction
of paper
feed
THERMAL
SIDE
69
10.2
Calibration
The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of
whiteness of the paper used and the degree of black of the mark printed on paper.
The device automatically performs the self-calibration during the Setup procedure only if the “Notch Alignment” parameter
is set to “Enabled” value (see chapter 5).
When self-calibration starts, the device performs some paper feeds and then it prints the calibration result and the value
(numeric and as a percentage) of the “Threshold White” parameter that indicates the power-up level of the sensor emitting
side (the value ranges from 0V to 5V):
Autosetting Notch : OK
Threshold White : 2.00V [39%]
The “Autosetting Notch” parameter indicates the result of the self-calibration procedure; OK will appear if it has been successful, NOT OK will appear if the procedure has failed.
After the printing of the procedure result, the device offers the execution of the function of paper characterization “Characterize Paper” and the change of the “Notch Threshold” parameter which represents the detection threshold of the black mark.
Choosing the “Yes” value for the “Characterize Paper” parameter, the device prints a graphic representation (see following
igures) of the outgoing voltage of the alignment sensor (expressed as a percentage) and the “Notch Threshold” value.
This graphic representation is useful to set the most suitable value to assign to the “Notch Threshold” parameter and then
to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations
around zero.
The following igure shows an example of paper with the non-thermal paper printed with black marks: the outgoing voltage is constant while passing the white paper between two black marks and presents a peak at each black mark.
In this case, the optimal value for the “Notch Threshold” parameter is placed about half of the peak.
THERMAL SIDE
Peak
THERMAL SIDE
“Notch/B.Mark
Threshold”
70
The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents
a peak at each black mark and presents some “noise” at each barcode.
In this case, the optimal value for the “Notch Threshold” parameter is located about halfway between the peak value and
the maximum value of the “noise”.
THERMAL SIDE
Peak
THERMAL SIDE
“Notch/B.Mark
Threshold”
Noise
If the maximum value of “noise” read by the sensor is very close to the peak value, it might be dificult to place the value of the “Notch/B.Mark Threshold” at an intermediate point. In these cases, it is mandatory that the portion of paper between the
point of printing end and the front black mark is completely white (no graphics). In this way, the only next graphic detected
by the sensor for alignment after the printing end will be the black mark.
71
10.3
Alignment parameters
The “alignment point” is deined as the position inside the ticket to use for the black mark alignment.
The distance between the black mark edge and the alignment point is deined as “Notch Distance”.
“Notch/Distance” value varies from 0mm minimum and 99.9 mm maximum.
If the “Notch Distance” value is set to 0, the alignment point is set at the beginning of the black mark.
Alignment
point:
black mark front
Alignment
point
PRINTING DIRECTION
+
0
72
positive values
of “Notch Distance”
The following igure shows a section of the device with the paper path and the distances between the alignment sensor, the printing head and the cutter (cutting line), where:
NOTE: The dimension shown in following igures are in millimetres.
11
D
is
fix
m ed pr tan
ar s in ce
k/ en tin b
pa s g et
pe or lin we
r p for e a en
re bl nd
se ac
nc k
e
14
Distance between
printing line and
cutting line
73
CUSTOM/POS EMULATION
To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Distance” parameter. (see par.5.4).
For example, to set a notch distance of 15mm between the notch and the alignment point, the parameters must be set on
the following values:
Notch Distance Sign
Notch Distance [mm x 10]
Notch Distance [mm x 1]
Notch Distance [mm x .1]
:+
:1
:5
:0
The “Notch Distance” parameter, may be modiied as follows:
• during the Setup procedure of the device (see chapter 5)
• by using the 0x1D 0xE7 command (for more details, refer to the Commands Manual)
• by driver
74
10.4
Printing area
In order to print ticket containing only one notch and to not overlay printing to a notch (that will make it useless for the next
alignment), it is important to well calibrate the height of the printing area of ticket according to the inter-notch distance.
The following igure shows an example of tickets with “Notch Distance” set to 0:
Cutting
line
Printing
line
Cutting
line
Printing
line
PRINTING DIRECTION
25
11
A
PRINTING
AREA
H
D
A
L
A
“Non-printable area” of 14 mm generated from:
“Distance between cutter/printing head” - “Value for the paper recovery after a cut”
where:
“Distance between printhead and cutter” = 25 mm (ixed distance)
“Value for the paper recovery after a cut” = 11 mm,
H Distance between the irst and the last print line, called “Height of the printing area”.
L
Distance between an edge of the black mark and the next one, called “Inter-notch distance”.
D
Automatic feed for alignment at the next black mark.
To use all the black marks on the paper, you must comply with the following equation:
H + A ≤ L
The height of the printing area H can be increased to make no progress on alignment D but no further.
75
76
11
TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
3
XXXXXXXXXXXXXX
Rx
0000000000000000000
Customer Service Department:
[email protected]
Write down the data printed
on the product label (see paragraph 2.3)
(worldwide)
or
[email protected]
2
(specific for North/South American customers)
FW
Send an e-mail to the Technical Service,
with the data collected.
<device name>
SCODE <code>
- rel 2.20
FCODE <code>
- rel 1.00
PRINTER SETUP
PRINTER TYPE ...............................<device model>
PRINTING HEAD TYPE ...................<head model>
INTERFACE .....................................RS232
PROGRAM MEMORY TEST............OK
DINAMIC RAM TEST.......................OK
EEPROM TEST................................OK
CUTTER TEST.................................OK
HEAD VOLTAGE [V]
= 23.70
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release
77
78
Rev. 3.00
Part Number : 762000000065
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
[email protected] - www.custom.biz
All rights reserved
www.custom.biz
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