SIP Based IP PBX Market Shares, Market Strategies, and Market

SIP Based IP PBX Market Shares,
Market Strategies, and Market
Forecasts, 2017 to 2023
Abstract: SIP IP PBX Hardware is Replaced By Cloud
Software
.
Smart SIP Based IP PBX systms have come full circle from the times when enterprise
hardware was less expensive than AT&T supplying each phone on the desk of every
business. Now the cloud computing is ubiquitious and less expensive than enterprise
server technology. IP PBX is far less expensive than owning your own servers and has
been for a long time.
SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
WinterGreen Research, Inc.
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
Table of Contents
SIP BASED IP PBX EXECUTIVE SUMMARY
14
SIP Based IP PBX Market Driving Forces
14
A Digital Transformation, An Approach That Enables Organizations To Drive Changes In Their Business
Models And Ecosystems
15
SIP PBX Market Shares
17
SIP PBX Forecast
19
1. SIP BASED IP PBX: MARKET DESCRIPTION AND MARKET DYNAMICS
21
1.1
21
Software Based IP PBX
1.1.1
Session Initiation Protocol (SIP) Trunking
22
1.1.2
SIP Trunking Works: Over an Existing IP Network
23
1.1.3
SIP Trunking Alternative Solutions:
25
1.2
SIP-PBX Deployment
32
1.2.1
Telephone First Point Of Contact
33
1.2.2
SIP Application Server
34
1.3
Convergence of Voice and Data
37
1.4
Enterprise PBX
38
1.5
Session Initiation Protocol (SIP) Standard
39
1.5.1
SIP Advantages and Applications
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
1.5.2
SIP Part of IP Suite
40
1.5.3
Session Initiation Protocol
41
1.5.4
SIP Mobility and Presence Support
41
1.6
SIP Application Server
42
1.6.1
Session Initiation Protocol (SIP) Trunking
43
1.6.2
SIP Trunking:
43
1.6.3
Advantages of SIP Trunking Services:
44
2. SIP BASED IP PBX MARKET SHARES AND MARKET FORECASTS
45
2.1
45
SIP Based IP PBX Market Driving Forces
2.1.1
A Digital Transformation, An Approach That Enables Organizations To Drive Changes In Their
Business Models And Ecosystems
2.2
46
SIP PBX Market Shares
48
2.2.1
8x8
53
2.2.2
Microsoft
53
2.2.3
NEC
53
2.2.4
NEC
54
2.2.5
SIP Cloud Delivery Architectures Market Share
57
2.2.6
Mitel
58
2.2.7
Cisco Tops PBX Market, Microsoft Leads In UC
59
2.2.8
Cloud PBX Market Shares
60
2.2.9
RingCentral
60
2.2.10
West Corporation
61
2.2.11
Huawei
62
2.2.12
Broadsoft
63
2.3
SIP PBX Forecast
2.3.1
63
Digital Private Branch Exchange (PBX) At the End of Its Life Cycle
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
2.3.2
SIP Based IP PBX Cloud and Unified Communications
68
2.3.3
SIP Enabled IP PBX SMB Market Shares Dollars, Worldwide, 2016
70
2.3.4
SIP Enabled IP PBX Enterprise Market Shares Dollars, Worldwide, 2016
71
2.3.5
SIP Enabled IP PBX Cloud SMB Market Shares Dollars, Worldwide, 2016
72
2.3.6
SIP Enabled IP PBX Cloud Enterprise / Service Provider Market Shares Dollars, Worldwide,
2016
73
2.3.7
SIP Enabled IP PBX Unified Communications Market Shares Dollars, Worldwide, 2016
74
2.4
SIP Based IP PBX Pricing
75
2.5
SIP Based IP PBX Regional Analysis
77
3. SIP BASED IP PBX PRODUCT DESCRIPTION
79
3.1
79
Avaya
3.1.1
Avaya Networking
79
3.1.2
Avaya Cloud Options
80
3.1.3
Avaya Communication Server 1000
81
3.1.4
Avaya Professional-Grade Business Communications
82
3.2
BT / Avaya IP PBX Cloud
83
3.3
Equinix / Avaya Cloud SIP Communications
83
3.4
Cisco
84
3.4.1
Cisco Existing Collaboration
84
3.4.2
Apple and Cisco Working Together on IP Communication
86
3.5
AT&T
87
3.5.1
Cisco Hosted Collaboration Solution from AT&T
88
3.5.1
Cisco Hosted Collaboration Solution from AT&T Hybrid and Existing Voice Services
89
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
3.6
NEC
94
3.6.1
NEC IP-PBX
94
3.6.2
NEC IP-PBX
96
3.6.3
NEC Univerge SV9500
97
3.7
Mitel
97
3.7.1
Mitel Phone System Offers Flexibility
98
3.7.2
Mitel VoIP
99
3.7.3
Mitel Cloud Solution
101
3.7.4
Mitel Hybrid Solution
101
3.7.5
Mitel Presence
103
3.8
Microsoft SfBS Premises-Based Version of Skype
104
3.9
RingCentral Phone System In The Cloud
105
3.10
8x8 Global Cloud Communications
106
3.10.1
3.11
8x8 Virtual Office Pre-Built CRM Integrations with Salesforce, NetSuite, and Zendesk
Ericsson Multimedia Telephony Application Server
3.11.1
Ericsson Consumer and Enterprise Communication Services Offering
107
108
109
4. SIP BASED IP PBX RESEARCH AND TECHNOLOGY
112
4.1
112
NFV
4.1.1
4.2
NFV – Network Functions Virtualization - Cisco
Scale: Cloud 2.0 Mega Data Center Containers
4.2.1
113
113
Data Center Architectures Evolving
114
5. SIP BASED IP PBX COMPANY PROFILES
115
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
5.1
8x8
115
5.2
AT&T
116
5.3
Avaya
116
5.3.1
Avaya Team Engagement Solutions
117
5.3.2
Avaya Customer Engagement Solutions
118
5.3.3
Avaya Fabric Networking
121
5.3.4
Avaya Services
121
5.3.5
Avaya Files for Chapter 11 Bankruptcy
122
5.3.6
Avaya Revenue
124
5.4
Brekeke Software
128
5.5
Broadsoft
129
5.6
BT / Avaya IP PBX Cloud
130
5.7
Ciena / BluePlanet
130
5.7.1
Ciena Opensource And Standards Affiliations
131
5.7.2
Ciena Open Network Operating System (Onos)
131
5.7.3
Ciena Metro Ethernet Forum
132
5.7.4
Ciena Open Compute Project
132
5.7.5
Ciena OpenDaylight
133
5.7.6
Ciena Open Networking Foundation
133
5.7.7
Ciena Internet Engineering Task Force
133
5.7.8
Ciena European Telecommunications Standards Institute
134
5.7.9
Centurylink And Blue Planet: Orchestration Of NFV-Based Services With NG-OSS
136
5.7.10
Telefónica, Blue Planet, Brocade, Intel, And Red Hat: Orchestrating Vrouter Vnf With
Deterministic Performance
5.7.11
5.7.12
137
Centurylink, Blue Planet
139
Ciena Blue Planet SDN and NFV Orchestration Platforms For Network Operators
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SIP Based IP PBX: Market Description, Market Shares,
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5.7.13
Ciena Blue Planet Container-Based Micro-Services Architecture
140
5.7.14
Ciena Blue Planet Container Based Architecture
141
5.8
Cisco Systems
143
5.8.1
Cisco Business
143
5.8.2
Cisco Strategy and Focus Areas
144
5.8.3
Cisco Leverages Market Transitions
146
5.8.4
Cisco Addresses Digital Transformation
147
5.8.5
Cisco Software-Defined Networking
149
5.8.6
Cisco Cloud Strategy
150
5.8.7
Cisco Switching
150
5.8.8
Cisco Spark
153
5.8.9
Cisco Data Center
153
5.8.10
Cisco UCS Mini Edge Of The Network Soolution
155
5.8.11
Cisco Competition
156
5.8.12
Cisco Revenue
158
5.9
5.10
Equinix / Avaya Cloud SIP Communications
160
Ericsson
5.10.1
161
Ericsson Revenue
161
5.11
Fonality
162
5.12
Huawei
164
5.12.1
Huawei 2016 Business
164
5.12.2
Huawei Smart Devices
165
5.12.3
Huawei Regional Strengths
166
5.12.4
Huawei Building Cloud Ecosystem
167
5.12.5
Huawei Adopting a Product + Service Strategy
168
5.12.6
Huawei Vision & Mission
169
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SIP Based IP PBX: Market Description, Market Shares,
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5.12.7
Huawei Strategy
169
5.12.8
Huawei Financial Highlights
170
5.12.9
Huawei Corporate Governance
170
5.12.10
Huawei Research & Development
170
5.12.11
Huawei Cyber Security
170
5.12.12
Huawei Milestones
170
5.12.13
Huawei Annual Report
171
5.12.14
Huawei Partners with China Telecom, Shenzhen Gas On Smart Utility
171
5.13
Microsoft
172
5.13.1
Microsoft / Mojang AB Minecraft
172
5.13.2
Microsoft Reportable Segments
172
5.13.3
Microsoft Revenue by Segment
175
5.13.4
Skype and Microsoft
177
5.13.5
Microsoft / Skype / GroupMe Free Group Messaging
178
5.13.6
Microsoft SOA
179
5.13.7
Microsoft .Net Open Source
181
5.14
Mitel
181
5.14.1
Mitel Business Communication Experts
182
5.14.2
Mitel Empowering Partners
182
5.14.3
Mitel Signs Definitive Agreement to Divest Mobile Business
183
5.14.4
Mitel Reports September Quarter Results
184
5.14.5
Mitel Cloud and Revenue
185
5.14.6
Mitel Enhances Reliability of Cloud-Based Business Communications and Collaboration
Services
186
5.14.7
Mitel Reduced IT Maintenance
187
5.14.8
Mitel Cloud Technology
190
5.14.9
Mitel’s Approach To Developing 5G Technologies
190
5.15
NEC
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SIP Based IP PBX: Market Description, Market Shares,
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5.15.1
NEC Communication Platforms
192
5.15.2
NEC Software-Based Communication Platforms
192
5.15.3
NEC Software and Hardware Based: UNIVERGE® SV9000
193
5.15.4
NEC Small to Medium-Sized Businesses Communication Platforms
194
5.15.5
NEC Large Enterprise Communication Platforms
194
5.16
NetSapiens
195
5.17
RingCentral Next-Gen Competitor
195
5.18
Shoretel
196
5.19
Vonage
197
5.20
West Corporation
198
5.20.1
West Services
199
5.20.2
West Corporation Revenue
200
5.21
ZyXEL
201
5.22
List of Companies
216
WINTERGREEN RESEARCH,
223
WinterGreen Research Research Methodology
224
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
Figure 1.
Dollars, 2016
SIP Enabled IP PBX Server, Cloud, and Unified Communications Market Shares Revenue,
18
Figure 2.
SIP Enabled IP PBX Market Forecasts Dollars, Worldwide, 2016
20
Figure 3.
SIP Application Server Business Benefits
26
Figure 4.
SIP Server-Based Applications
28
Figure 5.
SIP Server-Based Benefits
29
Figure 6.
SIP Enabled IP PBX Server, Cloud, and Unified Communications Market Shares Revenue,
Dollars, 2016
Figure 7.
Dollars, 2016
49
SIP Enabled IP PBX Server, Cloud, and Unified Communications Market Shares Revenue,
50
Figure 8.
Selected Enterprise Communications Systems Participants
Figure 9.
SIP Enabled IP PBX Market Shares, Segments SIP PBX SMB, SIP PBX Enterprise, SIP PBX Cloud
SMB, SIP Cloud Enterprise / Service Provider, SIP Unified Communications, Dollars, Worldwide, 2016
51
52
Figure 10.
NEC Univerge SIP IP PBX
54
Figure 11.
NEC UNIVERGE SV9100 Features:
55
Figure 12.
NEC UNIVERGE SV9100 Functions:
56
Figure 13.
SIP Enabled IP PBX Market Forecasts Dollars, Worldwide, 2016
64
Figure 14.
SIP Enabled IP PBX Market Forecasts Dollars, Worldwide, 2016
65
Figure 15.
SIP Enabled IP PBX SMB Market Shares Dollars, Worldwide, 2016
70
Figure 16.
SIP Enabled IP PBX Enterprise Market Shares Dollars, Worldwide, 2016
71
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
Figure 17.
SIP Enabled IP PBX Cloud SMB Market Shares Dollars, Worldwide, 2016
Figure 18.
SIP Enabled IP PBX Cloud Enterprise / Service Provider Market Shares Dollars, Worldwide,
2016
72
73
Figure 19.
SIP Enabled IP PBX Unified Communications Market Shares Dollars, Worldwide, 2016
74
Figure 20.
Avaya Networking Technology Driving Digital Transformation
80
Figure 21.
Avaya Cloud Options
80
Figure 22.
Avaya Communication Server 1000 Functions
82
Figure 23.
Avaya Cloud Options
83
Figure 24.
Avaya Cloud Options
83
Figure 25.
Cisco Spark Plus App Features
85
Figure 26.
Cisco Spark Board: A 3-in-1 Team Collaboration Device for Meeting Rooms
86
Figure 27.
Cisco Hosted Collaboration Solution from AT&T Features
89
Figure 28.
Cisco Hosted Collaboration Solution from AT&T Functions
90
Figure 29.
Cisco Hosted Collaboration Solution from AT&T Functions
92
Figure 30.
AT&T Cisco Unified SIP Collaboration System Features
93
Figure 31.
NEC IP-PBX
94
Figure 32.
NEC UNIVERGE SV9100 Features:
95
Figure 33.
NEC SL1000 IP PBX
96
Figure 34.
Microsoft Partners Affected by Pivot from SfBS (On-Premises) to SfBO
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SIP Based IP PBX: Market Description, Market Shares,
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Figure 35.
8x8 Virtual Office Functions
106
Figure 36.
Ericsson Multimedia Telephony Application Server Main Values
110
Figure 37.
8x8 Cloud-Based Phone Systems and Contact Center Functions:
115
Figure 38.
8x8 Customers
116
Figure 39.
Avaya SIP PBX Solution Deployment Models
117
Figure 40.
Avaya Transaction Solutions Functions
119
Figure 41.
Avaya Telecommunications Leadership Position Metrics
120
Figure 42.
Avaya Applications on Platform
123
Figure 43.
Avaya Target Markets Businesses by Size
127
Figure 44.
Figure 22. Avaya Target Markets Businesses by Industry
127
Figure 45.
Avaya Cloud Options
130
Figure 46.
Ciena OSS from BluePlanet
135
Figure 47.
Benefits of Blue Planet's Container-Based Micro-Service Architecture
141
Figure 48.
Ciena Blue Planet Component Micro Services: SDN, NFV, and Multi Domain
142
Figure 49.
Cisco Technology Foundation For Digital Transformation
148
Figure 50.
Cisco Unified Computing System Portfolio Of Solutions Functions
154
Figure 51.
Avaya Cloud Options
160
Figure 52.
Fonality Flexibility of Hosted
162
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SIP Based IP PBX: Market Description, Market Shares,
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Figure 53.
Fonality Benefits of Premise
163
Figure 54.
Microsoft Intelligent Cloud Segment
174
Figure 55.
Microsoft / Skype / GroupMe Free Group Messaging
178
Figure 56.
Microsoft Service Orientated Architecture SOA Functions
179
Figure 57.
NEC Global Sales by Segment
191
Figure 58.
ShoreTel Target Markets
196
Figure 59.
West Corporation Revenue by Segment
200
Figure 60.
ZyXEL SIP IP PBX Functions
201
Figure 61.
ZyXEL Enterprise-Grade SIP IP PBX System for Small and Medium
Businesses Specifications, System Specifications, Standard Protocols
203
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
SIP Based IP PBX Market Driving Forces
SIP based IP PBX supporting FXO, FXS, ISDN-BRI, T1, E1 and SIP trunks. SIP
supports the versatile trunking expansions, including FXO, FXS, ISDN, T1 and E1. The
users can fit into all sort of telephony environment. Standard SIP trunks and trusted
peers make devices seamlessly integrated with ITSP services. Following illustrates that
some companies are more fully integrated with SIP application servers than others.
• ISDN PRI (T1/E1):
- Alcatel-Lucent, Avaya, Siemens, and Nortel PBXs
• SIP Trunk:
- Nokia Siemens, Nortel, Broadsoft, and Huawei Soft Switches
Information technology (IT) has moved from the back office to the front office with
platform technologies, mobile, social business, cloud, and analytics monitoring. The
shift occurring is for digital technology to embed itself into every aspect of business
endeavor and personal lives.
This is an era where the distinction between the technologies and processes that
businesses deploy is tightly linked. Digital technology directly impacts customers and
markets. The boundary between internal operations of the enterprise and its external
ecosystem is rapidly disappearing. Customers, markets, competitors, partners, and
regulators are inextricably linked.
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
Business leaders are challenged to move their enterprises to the next level of
competition. An effective digital business player, transformer, and disruptor position
depends on the effectiveness of employing digital technologies. Organizational,
operational, and business model innovation are needed to create ways of operating and
growing the business. It is a journey.
Many companies are using digital technology to create market disruption.
Amazon, Uber, Airbnb represent companies using effective disruptive strategic
positioning. As entire industries shift to the digital world, once buoyant companies are
threatened with disappearing. SIP is a significant aspect of telecommunications
applications server disruptive technology, it is enough to look at Avaya and the
bankruptcy to see there is a shift to cloud SIP solutions.
A Digital Transformation, An Approach That Enables
Organizations To Drive Changes In Their Business
Models And Ecosystems
Disruption in the business communications markets represents major opportunity
for vendors with cloud offerings. This is part of a larger digital transformation, a digital
approach to interconnecting everything that enables organizations to drive changes in
their business models and ecosystems.
By leveraging digital competencies, businesses can grow faster than they would
otherwise. A digital strategy, in conjunction with the appropriate unified communications
solution permits the implementation of innovative communications services. Digital
connectivity with combined voice, video and file transfer can help organizations and
their end users innovate and compete more effectively. It is imperative that
organizations have a digital communications strategy in place.
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
Communications and collaboration solutions are migrating to the cloud in every
segment of small, medium and large business. In vertical markets, businesses are
managing competition that is characterized by disruption. Traditional verticals exploit
digital technologies.
Initiatives provide innovation in the marketplaces. Communications initiatives are
being used to leverage information from the Internet of Things (IoT) and video. New
functionality is being built out in the healthcare sector. Communication goes beyond
voice. Most people under 30 prefer to communicate via text.
SIP IP communications can provide an increase in the quantity and quality of
home and personal medical devices for monitoring patient health care. Care delivery is
being improved by having monitors linked into a full communications system. By
integrating the data from monitoring devices with a real-time communications system,
medical professionals can do their jobs better.
Making the workforce more engaged and productive by providing users with new
tools and solutions that are highly relevant to how they work in the DX era, while
delivering enterprise-class voice and video capabilities. Increased productivity is
achieved.
Users can remotely share and explain real-time data in context. Compelling
benefits that organizations can realize from UC&C solutions designed for the digital
transformation era:
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SIP Based IP PBX: Market Description, Market Shares,
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SIP PBX Market Shares
The SIP trunk: is supported by Nokia Siemens, Nortel, Broadsoft, and Huawei
soft switches. Hosted PBX Systems implement unified communications servers. Avaya
1000 is sized for growth. This scalable and centrally managed solution supports up to
150,000 IP users, 40,000 IP clients, or 20,000 SIP clients per call server.
Avaya has struggled to keep up with unified communications competitors, Cisco
and Microsoft, as services become more cloud-oriented. The Avaya bankruptcy filing
and restructuring gives the vendor a chance to create true cloud services.
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
Figure 1. SIP Enabled IP PBX Server, Cloud, and Unified Communications
Market Shares Revenue, Dollars, 2016
SIP Enabled IP PBX Server, Cloud, and Unified
Communications Market Shares Revenue, Dollars, 2016
NEC
15%
Microsoft
15%
Total $14.2
Billion
2016
Other
15%
Huawei
13%
ShoreTel
2%
Broadsoft
4%
West Unified
Communications
10%
Cisco
6%
Avaya
7%
Vonage
7%
Mitel
8%
Source: WinterGreen Research, Inc .
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
SIP PBX Forecast
SIP enabled PBX and IP PBX market forecasts indicate a bifurcation in the
market between hardware servers and cloud enabled services, either for soft switches
and or Unified Communications (UC). The SIP based voice equipment and services
market PBX phone systems, voice over IP gateways, UC applications and IP phones
markets at $14.15 billion in 2016 are anticipated to grow strongly in the cloud computing
segment to reach $59 billion by 2023.
Strong growth is anticipated as mega data centers and hyper data centers create
networks inside the data centers that force economies of scale and move users beyond
server solutions to cloud solutions. The SIP IP technology is a softwre solution that can
reside anywhere, on a PBX hardware server or inside a cloud as a software solution.
Other combinations of hardware and software are done.
What matters is that the broad feature function package known as a PBX gets
implemented and made available to users. The SIP trunking is more efficient for users,
creating clearer, more consistent voice communications.
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Figure 2. SIP Enabled IP PBX Market Forecasts Dollars, Worldwide, 2016
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
1.1 Software Based IP PBX
The software based SIP based IP PBX integrated infrastructure provides
opportunities for achieving significant acceleration of business processes and employee
productivity. As communications functionality becomes integrated into daily worker
productivity and core process business applications. The need to effectively support
business communication application software takes on additional mission critical
importance.
Productivity and core process business applications effectively support business
communication. Application software takes on additional mission critical importance in
this context. The shift to a software centric communications model creates new
requirements for operations and support.
Conventional phone service can quickly become a costly venture, particularly if
you are endeavoring to use such services to satisfy the unique communications
demands of the small-to-midsized business market. Luckily, such businesses now have
the options when it comes to voice communications and are no longer subject to the
burdens of standard phone service.
SIP IP PBX is being implemented as software driven sets of communications
functionality. Instead of investing large sums of money on outdated servers, businesses
opt for more reliable and cost efficient Voice over IP (VoIP) communications platforms
based on efficient cloud computing.
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These types of digital calling systems leverage high-speed Internet to transmit
high quality voice calls. Users have a wide range of rich, business enhancing features.
Multiple VoIP PBX providers use robust software feature function packages located in
the cloud to achieve PBX functionality. This extends the definition of a PBX beyond a
server to label it SIP VoIP. The server has become a virtual machine.
A phone system with hosted SIP PBX is referred to in the industry as an
advanced virtual PBX that starts with 40 features and can be expanded to thousands of
features. ·
1.1.1 Session Initiation Protocol (SIP) Trunking
Session initiation protocol (SIP) trunking is the virtual equivalent of a traditional
business phone line. A SIP trunk is a virtual connection to the public switched
telephone network (PSTN), utilizing an internet connection. SIP is one of the specific
protocols that enable VoIP services to work.
A SIP trunk replaces the physical connections with virtual connections over
existing IP networks. Information is transmitted through the internet and not landline
telephone lines. SIP integrates voice, video data and internet services into one single
line.
VoIP PBX, voice communications were no longer restricted to traditional circuits
and landline phones. Instead through SIP, a signaling language designed to carry data
like voice, video and instant messaging, utilize the internet to highly cut down on the
cost and rigidity of older phone systems.
All SIP calls are local calls and you do not need a phone line. SIP services are
offered by most business VoIP providers for both small and large application.
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SIP services offer a cost effective way for small businesses to maintain the
professional presence.
1.1.2 SIP Trunking Works: Over an Existing IP Network
SIP trunking delivers telephone and unified communications services over an
existing IP network. SIP trunking replaces traditional telephone lines. Through a SIP
trunk, VoIP users can make calls directly to any phone on the PSTN without telephone
lines by connecting to a compatible hosted PBX system.
Three elements to operate a SIP trunk are the SIP provider that supplies the
services, a phone system that has a trunk side to enable SIP, and a border element to
facilitate the connection between the enterprise network and the PSTN or an external IP
carrier network.
These border elements can be a firewall or switch, and are usually managed by
SIP trunking provider. These elements any business can vastly boost its
telecommunications reach. A pre-existing IP-PBX installed make the process even
easier.
Advantages of SIP trunking services: to SIP, small businesses can easily appear
large and professional with a level of service often reserved for more expensive
solutions or Fortune 100 companies. This makes it easier for a large business to
maintain their local presence, as all SIP calls are local calls – customers do not have to
dial a generic call center number. The benefits of SIP include inherent flexibility.
SIP inherent flexibility allows users to add or even subtract as many phone lines
as they need. The hassle of overpaying for unused lines, or waiting. Everything can be
handled through dedicated web portals to tailor the phone system to needs on the fly.
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Analog trunks can be disrupted by bad weather. Expensive phone companies,
SIP trunking can help mitigate disaster scenarios by properly rerouting, and prioritizing
calls to different networks or phones.
Consolidated hardware and setups reduce the installation and maintenance
costs of adding or changing existing phone system. The system can grow without
adding hardware, a new trunk for extra phone lines doesn’t require any new devices.
Take phone number anywhere you travel. Move offices, as number bound by
location. If primary link to the SIP provider fails or any internet connection can serve as
a temporary link to the SIP network.
Business does a lot of calling oversees, SIP can offer free international calls
based on provider and pricing plans. Compare industry leading SIP providers. SIP
trunking can improve business communication.
SIP trunking connections are more limited than IP networks. Phone lines are
required for the purchase of a trunk that included at minimum, 24 additional lines.
There is no o need to purchase an entire trunk. This is a lot more money and includes
23 useless lines. SIP trunking strongest advantage is scalability.
SIP trunking combines video, data and voice all into one single line, Local, long
distance, broadband internet service, and video calls are all handled through one
network. With dynamic bandwidth allocation, users can ensure the necessary
resources are available. Basic web use maintaining a consistent call volume and
quality.
Every service on the same network, the necessary hardware needed in house
drops dramatically. In house IT managers stay on top of phone lines, with Sip
technology nothing is on-site.
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The provider sets up a SIP proxy server to provision incoming, outgoing, and
PBX calls and they even take care of all technical support to cut down on costs and
headaches.
Service outages are a thing of the past with SIP trunking. If one location shuts
down temporarily, SIP trunks will automatically reroute calls to any other locations and
extensions to at least partially restore services.
If there is an unexpected power outage, calls can be rerouted to a separate
satellite office. Companies with an international presence, or even considering
outsourcing, can take advantage of this benefit. The flexibility of SIP trunking allows
spread staff across the country or even the world. SIP trunking helps businesses.
1.1.3 SIP Trunking Alternative Solutions:
Sending data over one single connection does not take much to start saving
money with a SIP trunk. SIP trunks are 25% cheaper than PRI trunks. Beyond a level
of flexibility that just not available in traditional phone services, SIP allows making free
voice calls between any office on the same VoIP system. With a large list of providers
and hardware, pricing and installation costs are much lower, and rates for calls are
lower.
Another option, Primary Rate Interface (PRI) trunking allows for large businesses
to transmit a large number of voice and data communications from multiple locations,
This is an older, outdated alternative to SIP. As it relies on the use of T1 lines,
telephone circuits might need to be added and calling fees are generally more
expensive.
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SIP services ensure staying connected and automatic rerouting calls. An
internet-based replacement for traditional phone service, SIP is a central part of how
VoIP works. It allows for a more robust, and flexible unified communications system.
Figure 3. SIP Application Server Business Benefits

• Enables service providers and enterprises to develop and
deploy next-generation converged communication services fast
and easily.

• Provides a commercial-grade platform suited for deployments
requiring massive scalability, high availability, service continuity,
and high performance.

• Single, open platform for hosting multiple applications and
services

• Performance, reliability & scalability

• Optimization for real-time communication
Source: WinterGreen Research, Inc.
The SIP application server provides a wide ranging and flexible development
environment for real-time SIP-based IP communications applications. Developers can
choose to develop with:
•
Native JSR116 SIP Servlets
•
Event lets that allow external J2EE and .NET applications to invoke SIP
applications through SOAP and RMI interfaces
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•
SOA and Web Services development tools and techniques using a new
SIP SOA developer kit, re-usable SIP service components, and a runtime application
framework
The SIP application server is a core component in leading network equipment
vendors’ IMS solutions. It fulfills the role of application server for delivering advanced
application control logic, and is connected to the IMS infrastructure through standard
3GPP IMS interfaces.
The SIP application server is also proven interoperable with leading J2EE
application servers, IP media servers, and additional network infrastructure equipment,
guaranteeing seamless deployment into Tier 1 carrier networks.
For enterprises, the SIP application server is interoperable with Avaya
communication manager and SIP enablement services, allowing communication
manager to be extended to support advanced SIP applications resident on the SIP
Application Server.
Some of the enterprise and service provider SIP Application Server-based
applications currently developed and deployed include:
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Figure 4. SIP Server-Based Applications
•
Emergency notification to PSTN and mobile handsets
•
IP conferencing
•
Mobile conferencing
•
Consumer VoIP and IM
•
3G mobile multi-party video sharing
•
IP Toll Free• / IP IVR
•
Ringback tones
•
Prepaid IM to PSTN calling
•
Remote TV/PVR manager
•
I'm Lost location-based service
•
Mobile handset-based remote video surveillance and security
•
Push ringtones
•
IPTV CallerID
Source: WinterGreen Research, Inc.
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Figure 5. SIP Server-Based Benefits
• Enables service providers and enterprises to develop and deploy nextgeneration converged communication services fast and easily.
• Provides a commercial-grade platform suited for deployments requiring massive
scalability, high availability, service continuity, and high performance.
Source: WinterGreen Research, Inc.
UDE is a laptop or PC version of the SIP Application Server that is designed for
developers and is self-contained to make it easier for the developer to deploy, debug,
and test applications. UDS is a set of tools that simplify production, debugging and
deployment of advanced real-time communication applications. UDS tools help
produce, integrate, test and deploy code faster. They reduce the time it takes to
introduce new solutions that improve communications and productivity.
The UDS is based on the Eclipse IDE framework and enables developers to
rapidly create, debug, and tune SIP applications that can be instantly deployed and
executed on UDE and the SIP Application Server.
UDS takes advantage of the plug-in framework of Eclipse to make it easier to
create, integrate and utilize software tools, saving time and money. UDS combines the
best of Eclipse built-in and real-time application development plug-ins. A vast number
of third-party plug-ins are also available. The Eclipse platform and plug-ins are written in
the Java language and come with extensive plug-in construction toolkits and examples.
Key aspects of the UDS include:
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SOA and a web services development and runtime environment support the
rapid creation and deployment of SIP applications using familiar and well understood
SOA and web services programming models. SIP SOA enables the seamless
integration of SIP Application Server with Web Services-based SDP infrastructures and
enterprise SOA environments at the application layer.
SIP SOA abstracts the complexities of the SIP protocol by exposing reusable
Service Components as standards-based web services to external applications,
enabling developers that are not necessarily SIP experts to quickly incorporate SIPbased real-time session control into their applications.
Service Components are pre-built software building blocks providing specific
elements of functionality that can be composed into logical applications. Service
Components are organized into a 3-Tier hierarchy with each tier delivering a specific
class of functionality.
Service Orchestration is a capability of SIP SOA that enables more rapid service
creation. Service Orchestration lets developers use a simple scripting language, called
BPEL (Business Process Execution Language), to orchestrate the interaction between
Service Components.
This allows composite applications to be quickly built by combining and
orchestrating different SLBs (Service Level Blocks) into an overall application or service.
SIP SOA products include:
•
SIP SOA SDK (SIP SOA Framework and Service Components)
•
Open Web Services SDK
•
Inova IT SIP Objects.NET
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The SIP Application Server Runtime Platform provides a full runtime environment
for deploying applications to end users, whether service provider customers or
enterprise employees. This environment includes the components to deploy and
manage the runtime environment including:
•
Service Hosts (Active, Hot Standby, and Pool)
•
Service Director
•
Management Server
The SIP Application Server is a core component in leading network equipment
vendors' IMS solutions, fulfilling the role of Application Server for delivering advanced
application control logic, and is connected to the IMS infrastructure through standard
3GPP IMS interfaces. The SIP Application Server is proven interoperable with leading
J2EE application servers, IP media servers, and additional network infrastructure
equipment, guaranteeing seamless deployment into Tier 1 carrier networks.
For enterprise customers, this means that the SIP Application Server supports
next-generation standards-based architectures, which meets the need for open,
interoperable network environments. It also means that enterprises' developers are
already familiar with working within this structure.
The SIP Application Server is an open programmable application server platform
that can be used to develop and deploy (host) multiple applications that share common
network resources. Once the first application is deployed, adding others becomes
simpler and more efficient because they can utilize existing components like media
servers and web servers.
The SIP Application Server offers a distributed, load-balanced, clustered
architecture with no single-point of failure, ensuring the continuous operation of hosted
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services. SIP session state is replicated across active (primary) Service Hosts and
backup (hot standby) Service Hosts in an HA Channel configuration, with each cluster
supporting multiple Channels.
SIP Application Server provides a comprehensive logging service that enables
service providers to quickly collect usage, fault, and performance data. Carriers also
can extract accounting information and export the data to external billing systems to
expedite customer invoices.
Businesses can choose their preferred container for business-level application
logic, whether a J2EE platform with HTTP and EJB containers, or a Microsoft .NET
platform. The SIP Application Server also interoperates with Microsoft's Connected
Services Framework.
1.2 SIP-PBX Deployment
The Session Initiation Protocol SIP-PBX uses advanced protocols to enable a
framework for advanced enterprise-wide productivity. Systems provide flexible
configuration, enhancing customer interaction with applications. Voice communications
capabilities are extended by presence features.
The SIP-PBX can be deployed in a variety of customer scenarios. The telephony
networks of most major enterprises use a host of vendor equipment that has delivered
digital voice services. These companies need to leverage the existing investment in
their capital equipment.
Voice mail, call center, and automated call distribution offerings involve adjunct
servers, attached to the PBX fabric through proprietary line side ports or data interfaces.
These applications do interoperate through standards. The vast majority of PBXs are
network islands connected via traffic-bearing circuits.
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The SIP-PBX can work with legacy PBX implementations to bring these islands
together, participate fully in forklift upgrades of already depreciated telephony
infrastructure, and act as an overlay application to unify control of the VoIP network
backbone.
The SIP-PBX enables centralized voice mail services to be extended based on
the availability of inexpensive storage, backup, and regulatory compliance. Corporatewide directories are able to strengthen customer service and global follow-me services.
Systems are implemented for more productive employees. Many other applications
drive successful penetration of this technology.
Using IP technology and applications based on session initiation protocol (SIP),
companies can connect to employees located in remote branches or home offices and
provide expanded services and expertise to existing operations. However, to be
successful, companies need to build processes and policies that support their virtual
workforce in a secure environment and ensure that remote workers are well-trained and
support the company's culture.
With IP contact centers, companies now have a new way to improve services
through the virtualization of their contact centers, while also reducing operational
expenses
1.2.1 Telephone First Point Of Contact
The telephone is the first point of contact customers have with a business. A
good phone system can improve customer service, save time and money, reduce staff
turnover and frustration and grow the business. Telephone systems need to be easy to
operate and manage, give a good first impression, strengthen employee productivity,
and lead to ongoing efficiencies in time and hard dollars.
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Voice and data traffic does not yet run on a unified network. The unified network
is coming because of the cost savings involved. Combining the numerous pieces of
voice and data communications equipment into a single, fully integrated
communications platform can mean faster response times and a lower total cost of
ownership.
Businesses of all sizes want to be able to take advantage of changing technology
without losing their current investment in an existing communications system. An open
architecture that allows for upgrading of both hardware and software. This enables
system to grow with a business.
1.2.2 SIP Application Server
SIP application servers are enabling intelligent communications applications.
The development of IP communications is linked to the Internet broadband networking
revolution. Its main characteristic is the positioning of a less expensive communications
system that is more fully featured than existing systems.
Equally reliable and available means of voice communications over a converged
IP Network is possible. The second phase of IP Telephony has been characterized by
its essential economic replacement dominance. By moving to standards based
platforms and taking advantage of new less expensive network services, IP Telephony
is becoming the obvious choice in the natural replacement cycle for telephony systems.
The third phase is starting to shift focus from tactical cost reductions to enhanced
functionality that can begin to deliver strategic value to enterprises poised to take
advantages of the underlying technology. At the heart of the strategic value proposition
is the promise that communications capabilities, when closely linked into business
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processes and applications, can accelerate the velocity of enterprises to respond to
changes in customers and markets situations.
Embedding communications applications in daily business processes improves
quality and efficiency, creates upswings in worker productivity, improves customer
loyalty, and increases enterprise profitability. Avaya Intelligent Communication
solutions reduce human latency. The time it takes for a desired action is for business
decisions can be made faster, easier and more accurately and offer profound
transformations in operations.
Intelligent communications mean users are no longer bound by the structured
communications modes and capabilities that have existed in the past, but are able to
construct communications applications that fit into the way you do business, enabling to
leverage the power of communications uniquely for each audience in business. Sales
personnel can have access to key data on their mobile devices, as well as being alerted
to shipping or other customer impacting issues, or operations managers can more
easily communicate and collaborate with vendors or downstream operations leveraging
presence and ad-hoc conferencing tools. The basis for creating this tight linkage of
business applications and communications capabilities resides in two emerging
technologies:
Web Services in a Services Oriented Architecture (SOA) and Session Initiated
Protocol (SIP). Web Services in a SOA construct provide the ability to create new
business application integration that incorporates communications services. SOA is
aimed at building high level interfaces between applications that allow them to share
information and process flows.
SOA promises to achieve higher levels of application interoperability which can
result in better application integration with business process, faster deployment of new
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capabilities, and increased flexibility for application and business process modification.
SIP is the communications protocol of choice, providing a rich presence context that is a
key foundational element for creating intelligent communication capabilities. Improved
worker productivity, customer loyalty and enterprise profitability are achieved through
communication-enabling integrated applications
By communication-enabling their integrated applications and processes,
enterprises are able to gain the strategic value at the heart of IP telephony’s third phase
of evolution. For IT organizations, the convergence of communications over SIP and IP,
the convergence of IP communication with IT applications using Web Services and
SOA, and the ubiquitous access by fixed and mobile devices mean a fundamental
transformation to the way they architect their enterprise applications and support.
Phones have been migrated over to the SOA telephone system. IBM is the
defacto industry standard market leader in SOA. SOA provides the ability to provide
flexible response to changing market conditions.
IBM dominates SOA with 64% of the market, the rest of market is divided
between 12 other participants with measurable market share, none of whom have even
been able to garner as much as 8% of the market.
IBM dominates the SOA infrastructure markets with more than half of the market
because it has the infrastructure offering that can be used to achieve integration in a
heterogeneous IT environment and solid services support to permit the large
enterprises to change their business model.
The small-to-medium sized businesses, multi-site businesses, corporate branch
offices, and call centers are target markets. A PBX telephone system switches calls
between users within an enterprise while allowing sharing external telephone lines. The
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system provides intuitive and easy to use system administration software. This allows
customer self-administration and remote administration.
1.3 Convergence of Voice and Data
Businesses have separate, incompatible networks to handle their
communication. The traditional telephone network circuit-switched network maintains a
dedicated line between calling parties for the duration of a call. The "packet-switched"
network replaces circuit switching. Internal local area networks and the Internet
combine voice, video, images or data.
Internet protocol packets of information are readied for transmission. Packets
are simultaneously combined with other unrelated packets of information and routed to
a final destination where this process is reversed. Packet-switched networks are more
efficient than the traditional circuit-switched telephone network, because network paths
are not dedicated to a single user, but instead are available to be shared by all users.
As a result, network capacity is allocated more efficiently. It is commonplace for
networks installed today to be able to support both voice and data usage with Internet
protocol packet-switching.
Most telecommunications systems do not address the needs of businesses that
need to transmit voice communications over both traditional telephone networks and
packet-switching networks. For example, businesses may wish to route internal calls
over their existing voice network and route calls between offices over packet-switched
networks, all using the same telecommunications system. We believe a significant
opportunity exists to provide small-to-medium sized and mid-enterprise businesses with
an integrated phone system that delivers the benefits of integrated, multi-function
telecommunications systems using Internet protocol packet switching networks as well
as traditional circuit-switched telephone networks.
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1.4 Enterprise PBX
Premise-based PBX (Private Branch eXchange) is an automatic switchboard for
telephone systems. It provides the same basic functions for any business or enterprise
that the ranks of telephone operators with handfuls of wiring plugs did that you will
remember seeing in old movies. Those essential features provide switching and
connection between any two (or more) telephone users and make sure the connection
remains in place until it is ended, at which point the system properly terminates the
connection.
Any system that does this automatically for telephone calls within an organization
is a PBX. The reason businesses move to PBXes is to avoid requiring every employee
to have a direct line to the public telephone system, each of which incurs a connection
and a line charge. A smaller number of lines get shared by all the users and managed
by the PBX.
This saves money and is more efficient. All IP PBX systems are basically
exchange and extension managers for calls based on Internet protocol – also known as
VoIP and Internet telephony. The essential advantage they offer to small- to mediumsized businesses is the ability to add features that have only been affordable or
available to large businesses up to now. VoIP and Internet telephony are usually also
more cost-effective when looking at long-term operating costs, due to lower monthly
fees and much lower costs to connect and complete calls. There are three basic kinds
of premise-based phone systems. The first kind is called keyless systems or KSU-less
systems.
They are very lightweight phone systems designed for organizations with fewer
than 10 employees that also have very basic phone requirements. The advantage of
these systems is that they are very inexpensive and very easy to set up and run. They
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are portable and can be moved easily if users relocate. However, in a typical keyless
system, there is little support and maintenance from your service provider.
1.5 Session Initiation Protocol (SIP) Standard
IT decision makers in medium to large-sized businesses are adopting Session
Initiation Protocol (SIP) standard. Drivers, benefits, and barriers to implementation are
all part of the package. The business applications for SIP trunking and the advantages
of SIP as an enabler for unified communications are a central issue. SIP has become
the de facto industry standard for IP telephony development, the businesses and
enterprises of all sizes may be well served if they consider SIP as part of their evolving
network strategy.
The extension of the Internet Protocol as an application layer signaling protocol
in the telecommunications network infrastructure is used to implement systems that
work for both wireline and wireless networks. SIP enables the suite of IP-based Unified
Communications applications to be extended from PBX systems and/or an IP network
across different network transport services and end user devices to support remote
sites and mobile workers.
It allows any user on any network to have access to any content on-demand,
regardless of their physical location, the device they’re using, or the access modality
they’re employing. SIP is enabling Unified Communications.
SIP migration facilitates a number of customer advantages, including increased
enterprise productivity through improved support for distributed workforces, timelier and
higher quality responsiveness to customers, and reduced capital expenses (CAPEX)
and operating expenses (OPEX) for telecommunications infrastructures. On the small
business and enterprise side of the house, it gets even better.
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Using SIP helps reduce the cost of networking, plus SIP trunks free the customer
from being locked into a specific system vendor or network provider.
1.5.1 SIP Advantages and Applications
When deployed in a network, SIP offers a collection of distinct advantages that
can be used to develop powerful and compelling end-user applications. SIP-enabled
telephony systems offer most of the call processing and feature invocation procedures
offered through SS7 — but in a different way. SS7 is a hierarchical, centralized, corebased protocol designed around the limited requirements of telephone sets — which
have no innate intelligence.
SIP, on the other hand, is a peer-to-peer protocol, which requires a different type
of network core infrastructure (preferably MPLS built on an IP platform) with a blend of
intelligence located at the edge (i.e., software or end-user device hardware or PBX),
complemented by more scalable, granular, and rapidly deployed services offered by
network operators.
1.5.2 SIP Part of IP Suite
As part of the overall IP suite, SIP is flexible and extraordinarily dynamic. Its
functionality can be extended to any number of applications, including enhanced
signaling for value-added services, VoIP, and XML-tagged applications.
Because XML is used to structure, store, and send information across the
network, it works well with SIP in environments where data needs to be retrieved and
used, as in a call center environment where customer records must be accessed, or in a
healthcare environment where access to customer data is critical. As a “lightweight,
text-based protocol,” SIP relies on a text-based command structure that uses the now
universally familiar HTTP syntax and URL addressing, both ideal for delivering
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telephony over an IP network where the logical integration of applications (e.g., voice,
messaging, conferencing, and Web access) can create an enhanced customer
experience.
SIP is flexible and extraordinarily dynamic. Its functionality can be extended to
any number of applications, including enhanced signaling for value added services,
VoIP, and XML tagged applications.
1.5.3 Session Initiation Protocol
SIP is an application layer protocol, it can ride seamlessly across any transport
scheme and be transported across any access modality — cable, DSL, private line,
Ethernet, and wireless. SIP can enable a broad range of applications and remote
session capabilities (such as mobile application delivery and supply chain management)
without the need to provision additional transport services. From an enterprise point-ofview, this is critical because SIP offers seamless connectivity options for service
delivery for branch locations, remote workers, or trading partners.
Since branch offices account for anywhere from 30% to 90% of the enterprise’s
employees globally, depending on the industry, this will be a significant benefit for the
enterprise.
1.5.4 SIP Mobility and Presence Support
SIP is now incorporated into a range of user devices, including mobile wireless
devices and desktop clients. Using SIP, session establishment requests are not sent to
a device; they are sent to the network, which locates the user’s “presence” and
establishes a session based on the user’s current location and usage profile.
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SIP unshackles users’ physical location from their logical address, they can have
fully integrated corporate communications — regardless of location. They can integrate
instant messaging and desktop collaboration applications.
Presence is a relatively new concept in the networking arena. The user’s client
publishes his or her availability within the presence application, and all users then has
access to that person’s availability via all services — office wireline voice, mobile, email, chat, etc. Users can customize their availability profile and publish it.
Communications are efficient.
SIP is the protocol that supports the universal availability of presence
information. A call center might use presence to ensure that a customer has the ability
to get back in touch with a call center agent who was helping them with a technical
support problem. With presence, the agent would not have to be in the call center, but
could be located by the network and have the call routed to them, regardless of where
they actually are, thus making it possible to fulfill and exceed customer service
requirements without reliance on a physical call center presence.
1.6 SIP Application Server
The SIP Application Server (SIP A/S) is a robust application development and
runtime platform for deploying applications that blend voice, video, data, and presence
to form advanced communications services for corporate users and consumers.
The SIP Application Server is the leading SIP development and runtime platform.
It is designed for Tier 1 wireline and wireless carriers, enterprises, new generation ISPs
and ASPs, and a rich ecosystem of ISVs and System Integrators (SIs). The SIP
Application Server is a mature, proven platform that meets carrier and large enterprises'
exacting requirements for scalability, high availability, service continuity, high
performance, and comprehensive management.
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1.6.1 Session Initiation Protocol (SIP) Trunking
Session Initiation Protocol (SIP) Trunking is the virtual equivalent of a traditional
business phone line. A SIP trunk is a virtual connection to the Public Switched
Telephone Network (PSTN), utilizing an internet connection. SIP is one of the specific
protocols that enable VoIP services to work.
A SIP trunk replaces the physical connections with virtual connections over
existing IP networks. Because information is transmitted through the internet and not
landline telephone lines, SIP integrates voice, video data and internet services into one
single line.
With the invention of VoIP and PBX, voice communications were no longer
restricted to traditional circuits and landline phones. Instead through SIP, a signaling
language designed to carry data like voice, video and instant messaging, can utilize the
internet to highly cut down on the cost and rigidity of older phone systems.
All SIP calls are local calls and users do not need a phone line. SIP Services are
offered by most business VoIP providers for small and large applications. SIP offers a
cost effective way for small businesses to maintain the professional presence. It
provides a way for large companies to maintain a local presence.
1.6.2 SIP Trunking:
SIP trunking delivers telephone and Unified Communications services over an
existing IP network, and replaces traditional telephone lines. Through a SIP trunk, VoIP
users can make calls directly to any phone on the PSTN without telephone lines by
connecting to a compatible hosted PBX system.
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The only three necessary elements to operate a SIP trunk are the SIP Provider
that supplies the services, a phone system that has a trunk side to enable SIP, and a
border element to facilitate the connection between your enterprise network and the
PSTN or an external IP carrier network. These border elements can be a firewall or
switch, and are usually managed by a SIP Trunking provider. With only these three
simple elements any business can vastly boost its telecommunications reach. A pre
existing IP-PBX installed will only make the process even easier.
1.6.3 Advantages of SIP Trunking Services:
SIP means small businesses can appear large and professional with a level of
service reserved for more expensive solutions or Fortune 100 companies. This makes
it easier for a large business to maintain their local presence, as all SIP calls are local
calls. Customers do not have to dial a generic call center number.
SIP has inherent flexibility. It allows for users to add or subtract as many phone
lines as they need. Everything can be handled through dedicated web portals to tailor
the phone system to needs on the fly. SIP trunking can help mitigate disaster scenarios
by properly rerouting and prioritizing calls to different networks or phones.
Consolidated hardware and setups reduce the installation and maintenance
costs of adding or changing your existing phone system. The system can grow without
even adding new hardware, a new trunk for extra phone lines doesn’t require any new
devices.
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2.1 SIP Based IP PBX Market Driving Forces
SIP based IP PBX supporting FXO, FXS, ISDN-BRI, T1, E1 and SIP trunks. SIP
supports the versatile trunking expansions, including FXO, FXS, ISDN, T1 and E1. The
users can fit into all sort of telephony environment. Standard SIP trunks and trusted
peers make devices seamlessly integrated with ITSP services. Following illustrates that
some companies are more fully integrated with SIP application servers than others.
• ISDN PRI (T1/E1):
- Alcatel-Lucent, Avaya, Siemens, and Nortel PBXs
• SIP Trunk:
- Nokia Siemens, Nortel, Broadsoft, and Huawei Soft Switches
Information technology (IT) has moved from the back office to the front office with
platform technologies, mobile, social business, cloud, and analytics monitoring. The
shift occurring is for digital technology to embed itself into every aspect of business
endeavor and personal lives.
This is an era where the distinction between the technologies and processes that
businesses deploy is tightly linked. Digital technology directly impacts customers and
markets.
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The boundary between internal operations of the enterprise and its external
ecosystem is rapidly disappearing. Customers, markets, competitors, partners, and
regulators are inextricably linked.
Business leaders are challenged to move their enterprises to the next level of
competition. An effective digital business player, transformer, and disruptor position
depends on the effectiveness of employing digital technologies. Organizational,
operational, and business model innovation are needed to create ways of operating and
growing the business. It is a journey.
Many companies are using digital technology to create market disruption.
Amazon, Uber, Airbnb represent companies using effective disruptive strategic
positioning. As entire industries shift to the digital world, once buoyant companies are
threatened with disappearing. SIP is a significant aspect of telecommunications
applications server disruptive technology, it is enough to look at Avaya and the
bankruptcy to see there is a shift to cloud SIP solutions.
2.1.1 A Digital Transformation, An Approach That Enables
Organizations To Drive Changes In Their Business
Models And Ecosystems
Disruption in the business communications markets represents major opportunity
for vendors with cloud offerings. This is part of a larger digital transformation, a digital
approach to interconnecting everything that enables organizations to drive changes in
their business models and ecosystems.
By leveraging digital competencies, businesses can grow faster than they would
otherwise. A digital strategy, in conjunction with the appropriate unified communications
solution permits the implementation of innovative communications services. Digital
connectivity with combined voice, video and file transfer can help organizations and
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their end users innovate and compete more effectively. It is imperative that
organizations have a digital communications strategy in place.
Communications and collaboration solutions are migrating to the cloud in every
segment of small, medium and large business. In vertical markets, businesses are
managing competition that is characterized by disruption. Traditional verticals exploit
digital technologies.
Initiatives provide innovation in the marketplaces. Communications initiatives are
being used to leverage information from the Internet of Things (IoT) and video. New
functionality is being built out in the healthcare sector. Communication goes beyond
voice. Most people under 30 prefer to communicate via text.
SIP IP communications can provide an increase in the quantity and quality of
home and personal medical devices for monitoring patient health care. Care delivery is
being improved by having monitors linked into a full communications system. By
integrating the data from monitoring devices with a real-time communications system,
medical professionals can do their jobs better.
Making the workforce more engaged and productive by providing users with new
tools and solutions that are highly relevant to how they work in the DX era, while
delivering enterprise-class voice and video capabilities. Increased productivity is
achieved.
Users can remotely share and explain real-time data in context. Compelling
benefits that organizations can realize from UC&C solutions designed for the digital
transformation era:
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2.2 SIP PBX Market Shares
The SIP trunk: is supported by Nokia Siemens, Nortel, Broadsoft, and Huawei
soft switches. Hosted PBX Systems implement unified communications servers. Avaya
1000 is sized for growth. This scalable and centrally managed solution supports up to
150,000 IP users, 40,000 IP clients, or 20,000 SIP clients per call server.
Avaya has struggled to keep up with unified communications competitors, Cisco
and Microsoft, as services become more cloud-oriented. The Avaya bankruptcy filing
and restructuring gives the vendor a chance to create true cloud services.
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Figure 6. SIP Enabled IP PBX Server, Cloud, and Unified Communications
Market Shares Revenue, Dollars, 2016
SIP Enabled IP PBX Server, Cloud, and Unified
Communications Market Shares Revenue, Dollars, 2016
NEC
15%
Microsoft
15%
Total $14.2
Billion
2016
Other
15%
Huawei
13%
ShoreTel
2%
Broadsoft
4%
West Unified
Communications
10%
Cisco
6%
Avaya
7%
Vonage
7%
Mitel
8%
Source: WinterGreen Research, Inc .
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Figure 7. SIP Enabled IP PBX Server, Cloud, and Unified Communications
Market Shares Revenue, Dollars, 2016
SIP Enabled IP PBX Market Shares
Dollars, Worldwide, 2016
In Millions of Dollars
NEC
Microsoft
Huawei
West Unified Communications
Mitel
Vonage
Avaya
Cisco
Broadsoft
ShoreTel
Other
Total (MM$)
MM$
2016
%
2016
2,119.0
2,098.0
1,782.0
1,441.0
1,150.0
987.0
936.0
901.0
352.0
263.0
2,125.0
15.0
14.8
12.6
10.2
8.1
7.0
6.6
6.4
2.5
1.9
15.0
14,154.0
100.0
Source: WinterGreen Research, Inc.
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Figure 8. Selected Enterprise Communications Systems Participants
BroadSoft
Vonage
Ring Central
BT
8x8
Fuze
West
Mitel
Orange Business Services
Vonage
Interroute
Microsoft
Google
Verizon
AT&T
NTT
Shoretel
Star2Star
Source: WinterGreen Research, Inc.
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Figure 9. SIP Enabled IP PBX Market Shares, Segments SIP PBX SMB, SIP
PBX Enterprise, SIP PBX Cloud SMB, SIP Cloud Enterprise / Service
Provider, SIP Unified Communications, Dollars, Worldwide, 2016
SIP Enabled IP PBX Market Shares, Segments SIP PBX SMB, SIP PBX Enterprise, SIP PBX Cloud SMB,
SIP Cloud Enterprise / Service Provider, SIP Unified Communications, Market Shares, Dollars, Worldwide, 2016
In Millions of Dollars
NEC
Microsoft
Huawei
West Unified Communications
Mitel
Vonage
Avaya
Cisco
Broadsoft
ShoreTel
Other
Total (MM$)
MM$
2016
%
2016
SIP PBX
SIP PBX
SMB Enterprise
SIP PBX
SIP PBX
Cloud
Cloud
SMB Enterprise /
Service
Provider
2,119.0
2,098.0
1,782.0
1,441.0
1,150.0
987.0
936.0
901.0
352.0
263.0
2,125.0
15.0
14.8
12.6
10.2
8.1
7.0
6.6
6.4
2.5
1.9
15.0
691.0
320.5
256.0
439.0
374.0
745.0
879.2
882.0
277.0
587.0
224.0
432.0
45.0
217.0
40.0
478.0
32.0
342.0
14.0
216.0
56.0
148.0
67.0
116.0
645.0
78.0
376.0
78.0
30.0
342.0
14,154.0
100.0
1,454.0
1,857.5
1,944.0
4,171.2
SIP PBX
Unified
Communications
106.5
779.8
526.0
1,441.0
138.0
188.0
309.0
218.0
1,021.0
4,727.3
Source: WinterGreen Research, Inc.
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2.2.1 8x8
More than 47,000 companies have made the transition to 8x8’s cloud-based
communications and contact center solutions, including Lazy Dog Restaurants who
enabled faster growth by replacing their aging and expensive Avaya system with the
flexibility of 8x8.
2.2.2 Microsoft
Unified communications as a service (UCaaS) supports the same functions as its
premises-based unified communications (UC) counterpart. The chief difference is that
UCaaS adheres to a cloud service delivery model. Gartner therefore uses the same six
broad communications functions for both (see Note 1 for detailed definitions):
Voice and telephony, including mobility support
Conferencing — Audioconferencing, videoconferencing and web conferencing
Messaging — Email with voice mail and unified messaging (UM)
Presence and instant messaging (IM)
Clients — Including desktop clients and thin browser clients
Communications-enabled applications — For example, integrated collaboration
and contact center applications
2.2.3 NEC
NEC Corporation of America (NEC) is the leading vendor in the global PBX
extensions/licenses market.
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With a market share of 15%, NEC remained ahead of Avaya and overtook Cisco.
NEC has continued strength in Asia Pacific, as well as strong share growth in North
America.
2.2.4 NEC
NEC IP-PBX is the global leader in that segment. NEC IP PBX/PABX solutions
offer the advantage to business communications because of the combination of low cost
and high quality feature set.
Figure 10.
NEC Univerge SIP IP PBX
Source: NEC.
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NEC offers smart communications for small and medium businesses. The
UNIVERGE® SV9100 IP PBX/PABX is a unified communications solution targeted to
small and medium-sized businesses (SMEs). Intelligent design helps to solve
communications challenges. The system is built to scale as the business grows.
Figure 11.
NEC UNIVERGE SV9100 Features:
> Multi-carrier SIP support – SIP technology offers greater resilience and
provides more cost effective routing of calls
> VoIP (Voice over IP) and Traditional Voice Support – Deploy a pure VoIP
solution or any combination of VoIP and traditional phone service with a single SV9100
system
> Application Integration – Embedded applications are easily accessed through
simple license activation
> Scalability – As a business’s communication needs grow with the company
> Stackable Architecture – The SV9100’s rack stackable chassis supports server
functions, media gateways and media converters through a single unit
Source: WinterGreen Research, Inc.
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Figure 12.
NEC UNIVERGE SV9100 Functions:
> Easy migration from the SV8100
> Investment protection
> Features and improved functionality
> Enhanced unified communications (UC) choices
> High capacity - almost double the ports of the SV8100
Source: WinterGreen Research, Inc.
The success underscores the strength of NEC's portfolio of communications
solutions, the company's commitment to expand its global enterprise communications
footprint and the ability to serve customers worldwide.
NEC offers a broad range of enterprise communications solutions – ranging from
small to very large systems. These support enterprise and SMB customers effectively.
Customer requirements span from traditional TDM to full IP and 100% software-based
deployments.
NEC has a global leadership position. Solutions are below 100
extensions/licenses. NEC has 21% market share in that segment. NEC does well in
Japan, North America, Latin America and Western Europe. The leadership position is
garnered from the strength of NEC's portfolio of communications solutions. The
company has a commitment to expand its global enterprise communications footprint
and the ability to serve customers worldwide.
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2.2.5 SIP Cloud Delivery Architectures Market Share
Cloud delivery architectures are iterated as multitenant and multi instance. Multi
tenant clouds are those, in which all customers share a common (single) software
instance. The second is multi-instance, in which each customer receives its own
software instance.
Both the multitenant and multi-instance architectures possess such cloud
characteristics as shared infrastructure (for example, data centers, racks, common
equipment and blades), shared tools (for example, provisioning, performance and
network management tools), per-user-per-month pricing, and elasticity to dynamically
add and subtract users.
Large businesses (typically those with more than 1,000 employees) have
traditionally preferred a separate software instance because of perceived security,
integration and customization benefits. UCaaS implementations are with the
multitenant architecture, because it is easier to support, manage, and enhance with new
capabilities and services.
In contrast, it takes more administration time to manage each user's separate
software instance in the multi-instance architecture.
The UCaaS market as a whole is transitioning. The early adopter phase has
passed to the mainstream phase.
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2.2.6 Mitel
Source: Mitel
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2.2.7 Cisco Tops PBX Market, Microsoft Leads In UC
Source: Cisco.
Cisco showed measurable year-over-year revenue growth in the third quarter
2016. while Microsoft once again captured the highest unified communications (UC)
revenue market share.
On a year-over-year basis, however, the PBX market was down 7 percent while
the UC market was flat.
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2.2.8 Cloud PBX Market Shares
Cisco, Microsoft, BroadSoft, and Avaya with strong Cloud PBX Solutions
The Global PBX market accounts for more than $40 billion in annual sales. It
continues to grow almost independent of the global economy since PBX purchases are
primarily driven by their ability to improve employee productivity.
The broader market significantly exceeds $40 billion when the following are
added to proprietary PBX sales: · Pull-through services such as planning and design
· Systems integration projects
· Ecosystem pull-through
· Services component of managed PBXs
· Hosted PBX
· Open source PBX software and distributions
· Customer owned server based PBXs
Amid the strong market, there are also huge amounts of untapped potential.
How SIP Trunking Works:
2.2.9 RingCentral
350,000 businesses use RingCentral. A secure and scalable, enterprise-class
platform gives businesses a professional image without costly hardware and
maintenance.
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2.2.10 West Corporation
West Corporation is a global provider of communication and network
infrastructure services. West helps its clients more effectively communicate, collaborate
and connect with their audiences through a diverse portfolio of solutions that include
unified communications services, safety services, interactive services such as
automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services.
West has sales and operations in the United States, Canada, Europe, the Middle East,
Asia Pacific and Latin America.
West has processed 64 billion telephony minutes. processed
159M
159 million conference
calls facilitated
290M
290 million Emergency 911
calls facilitated
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Source: West Corporation.
2.2.11 Huawei
Huawei is actively supporting developers. In the carrier and enterprise markets,
Huawei has a open ICT developer ecosystem strategy. ICT infrastructure open
innovative and leading ICT capabilities to developers. An open environment
enablement platform is used for the carrier and enterprise markets.
Developers create innovative services, rapidly respond to and meet customers'
business needs, and help customers achieve business success. Over the next five
years, Huawei will invest US$1 billion to implement a developer enablement plan.
Huawei has 180 million consumer cloud service users and 27.5 billion app downloads in
the Huawei AppStore (HiApp).
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2.2.12
Broadsoft
BroadSoft, Inc. (NASDAQ: BSFT), a leading global provider of hosted cloudbased enterprise communications software and services to the telecommunications
industry. BroadSoft charges for every user on the system. They add additional charges
to enable features of conferencing, call recording.
For the quarter ended September 30, 2016 include total revenue that increased
22% year-over-year to $84.1 million. For the second quarter of 2016, total revenue
increased 27% year-over-year to $81.7 million.
2.3 SIP PBX Forecast
SIP enabled PBX and IP PBX market forecasts indicate a bifurcation in the
market between hardware servers and cloud enabled services, either for soft switches
and or Unified Communications (UC). The SIP based voice equipment and services
market PBX phone systems, voice over IP gateways, UC applications and IP phones
markets at $14.15 billion in 2016 are anticipated to grow strongly in the cloud computing
segment to reach $59 billion by 2023.
Strong growth is anticipated as mega data centers and hyper data centers create
networks inside the data centers that force economies of scale and move users beyond
server solutions to cloud solutions. The SIP IP technology is a softwre solution that can
reside anywhere, on a PBX hardware server or inside a cloud as a software solution.
Other combinations of hardware and software are done.
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What matters is that the broad feature function package known as a PBX gets
implemented and made available to users. The SIP trunking is more efficient for users,
creating clearer, more consistent voice communications.
Figure 13.
SIP Enabled IP PBX Market Forecasts Dollars, Worldwide, 2016
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Figure 14.
SIP Enabled IP PBX Market Forecasts Dollars, Worldwide, 2016
SIP Enabled IP PBX Market Forecasts
Dollars, Worldwide, 2016
In Millions of Dollars
Total MM$
2016
2017
2018
2019
2020
2021
2022
2023
14,154.0
15,868.6
18,313.4
21,786.0
26,728.9
33,808.9
44,042.9
59,004.3
Source: WinterGreen Research, Inc.
2.3.1 Digital Private Branch Exchange (PBX) At the End of
Its Life Cycle
Consolidating into a single platform the numerous UC solutions that
organizations typically have deployed within their environments — reducing the cost
and complexity of multiple solutions. Embedding communications into applications in
which employees work so that they can just clickto-call, conference, or collaborate from
within the application to engage other participants more productively.
A sales person who does most of his/her work in Salesforce.com likes the digital
integration with application software. Integrating and customizing communications into
line of business (LoB) processes and applications to drive enhanced performance within
the organization.
Upgrading a manually-intensive manufacturing process to a more contextual,
automated one that includes embedded communication alerts and notifications for
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designated persons, along with intuitive links to messaging, presence, and collaboration
technologies in order to help address a situation in real time is being done. Systems
minimize a work stoppage or downtime.
Vertical market applications can benefit from these more user-defined
capabilities. Utilizing a mobile-first user experience with an intuitive, mobile-first design
paradigm that makes people more productive on mobile devices with a less-restrictive
form factor. Enabling employees to access enterprise services anywhere with the same
intuitiveness and simplicity of their consumer apps. This is very different compared to a
traditional enterprise, IT-defined desktop environment.
SIP IP is being used to easily create unique, custom communications
experiences that project a company’s offerings over standard, off-the-shelf experiences
for verticals such as hospitality, healthcare, retail, government, media, and
entertainment. This enables users to rapidly use focused, context sensitive
communications applications or engage the business as required.
Mobility is a core part of the story — and a major driver. It reaches across most
or all of the technologies. It increasingly offers end users multiple device support; a
simpler, more intuitive user experience; a mobile-centric design device that features
support for independence.
Features, functions, and rules associated with the user, not the mobile device
and mobile business applications are used to communicate and collaborate internally in
real time as well as externally. In a global business environment, companies large and
small have mobile workforces in varying degrees that include executives, knowledge
workers, telecommuters, sales staff, service personnel, and field workers.
The following trends are driving the market:
Increasing emphasis on the use case to help justify customer investment
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Support for a simpler end-user experience
Support for a more intuitive user interface.
End users are increasingly accessing their business applications from a browser
Delivery model is maturing
Communications service providers (CSPs) expand managed and hosted/cloud
offerings
UC vendors add cloud and hybrid solutions either directly and/or in conjunction
with channel partners.
Google with Google Apps and the increased focus by Microsoft Office on
browser-based access to productivity tools, users are now able to work completely in
the browser from anywhere in the cloud application delivery model.
The integration of collaborative applications and business processes is becoming
essential. Via APIs and SDKs, organizations have started embedding communications
within the applications they use.
UC is no longer another app that sits on the desktop, the communications
functions are brought forward and made available to the users in context, when they
need them, and how they need them, without switching applications.
The business model is slowly shifting from upfront capital expense to recurring
per user or seat/per month consumption and pricing (i.e., operational expense).
Tighter integration of videoconferencing with UC&C environments is occurring;
WebRTC gaining traction as a video (and voice) user endpoint.
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Mobility has become central to improving employee productivity, changing how
information is accessed and exchanged, creating new revenue streams, and enabling
remote/flexible working solutions, among other benefits.
With mobility as a core part of the UC&C story, vendors can offer end users an
increasing ability to communicate and collaborate internally, as well as externally, in real
time.
Network – With a lot of provider’s simply rebranding SIP trunking service hosted
on other provider’s networks, it’s important to distinguish if the network is hosted and
run by SIP provider directly. Everything is easier without a middleman.
Security – A standard concern for almost any service over the internet, it’s
important to ensure the necessary security measures are in place to keep your
information safe. With all of data transmitted over the Internet users want a SIP trunk to
be secured with a solid, protected network and anti-fraud system in place to monitor any
feedback and mitigate any risks.
Number Porting –keep existing phone number, make sure provider is capable
of number porting from specific region. Most services and providers do offer porting, but
it can be limited in different regions around the world.
Customer Service – Although SIP Trunking itself does a good job and disaster
mitigation, if everything goes down users want to make sure to get ahold of the provider
as soon as possible. A five-minute outage could quickly turn into a problem.
2.3.2 SIP Based IP PBX Cloud and Unified
Communications
Unified communications and collaboration brings together multiple forms of
communications, like voice, video and data services, and software applications into a
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single environment, improving business processes making it easier for employees to
connect.
Unified communications and collaboration can include components like:
Instant messaging
Presence – knowing if a contact is free or busy
Unified messaging – the ability to retrieve all your messages from one central
location
Conferencing applications – to connect larger groups and allow them to share
information and ideas
Teamwork applications – to coordinate work on group projects
Video conferencing – on your PC, mobile device and using room-based systems
Mobile applications – extending unified communications and collaboration to
smartphones and tablets
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2.3.3 SIP Enabled IP PBX SMB Market Shares Dollars,
Worldwide, 2016
Figure 15.
SIP Enabled IP PBX SMB Market Shares Dollars, Worldwide,
2016
SIP Enabled IP PBX Market Shares
Dollars, Worldwide, 2016
In Millions of Dollars
MM$
2016
%
2016
SIP PBX
SMB
`
2016
NEC
Mitel
Avaya
ShoreTel
Other
2,119.0
1,150.0
936.0
263.0
2,125.0
15.0
8.1
6.6
1.9
15.0
691.0
277.0
224.0
45.0
217.0
47.5
19.1
15.4
3.1
14.9
Total (MM$)
6,593.0
46.6
1,454.0
100.0
Total
Source: WinterGreen Research, Inc.
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SIP Based IP PBX: Market Description, Market Shares,
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2.3.4 SIP Enabled IP PBX Enterprise Market Shares
Dollars, Worldwide, 2016
Figure 16.
SIP Enabled IP PBX Enterprise Market Shares Dollars,
Worldwide, 2016
SIP Enabled IP PBX Enterprise Market Shares
Dollars, Worldwide, 2016
In Millions of Dollars
MM$
2016
Total
%
2016
SIP PBX
Enterprise
%
2016
NEC
Mitel
Avaya
ShoreTel
Other
2,119.0
1,150.0
936.0
263.0
2,125.0
15.0
8.1
6.6
1.9
15.0
320.5
587.0
432.0
40.0
478.0
17.3
31.6
23.3
2.2
25.7
Total (MM$)
6,593.0
46.6
1,857.5
100.0
Source: WinterGreen Research, Inc.
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2.3.5 SIP Enabled IP PBX Cloud SMB Market Shares
Dollars, Worldwide, 2016
Figure 17.
SIP Enabled IP PBX Cloud SMB Market Shares Dollars,
Worldwide, 2016
SIP Enabled IP PBX Cloud SMB Market Shares
Dollars, Worldwide, 2016
In Millions of Dollars
NEC
Microsoft
Huawei
Mitel
Vonage
Avaya
Cisco
Broadsoft
ShoreTel
Other
Total (MM$)
MM$
2016
%
2016
SIP PBX
Cloud
SMB
%
2016
2,119.0
2,098.0
1,782.0
1,150.0
987.0
936.0
901.0
352.0
263.0
2,125.0
15.0
14.8
12.6
8.1
7.0
6.6
6.4
2.5
1.9
15.0
256.0
439.0
374.0
32.0
342.0
14.0
216.0
56.0
148.0
67.0
13.2
22.6
19.2
1.6
17.6
0.7
11.1
2.9
7.6
3.4
12,713.0
89.8
1,944.0
100.0
Source: WinterGreen Research, Inc.
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
2.3.6 SIP Enabled IP PBX Cloud Enterprise / Service
Provider Market Shares Dollars, Worldwide, 2016
Figure 18.
SIP Enabled IP PBX Cloud Enterprise / Service Provider Market
Shares Dollars, Worldwide, 2016
SIP Enabled IP PBX Cloud Enterprise / Service Provider Market Shares
Dollars, Worldwide, 2016
In Millions of Dollars
MM$
2016
Total
NEC
Microsoft
Huawei
Mitel
Vonage
Avaya
Cisco
Broadsoft
ShoreTel
Other
Total (MM$)
%
SIP PBX
2016
Cloud
Enterprise /
Service
Provider
%
2016
2,119.0
2,098.0
1,782.0
1,150.0
987.0
936.0
901.0
352.0
263.0
2,125.0
15.0
14.8
12.6
8.1
7.0
6.6
6.4
2.5
1.9
15.0
745.0
879.2
882.0
116.0
645.0
78.0
376.0
78.0
30.0
342.0
17.9
21.1
21.1
2.8
15.5
1.9
9.0
1.9
0.7
8.2
12,713.0
89.8
4,171.2
100.0
Source: WinterGreen Research, Inc.
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
2.3.7 SIP Enabled IP PBX Unified Communications Market
Shares Dollars, Worldwide, 2016
Figure 19.
SIP Enabled IP PBX Unified Communications Market Shares
Dollars, Worldwide, 2016
SIP Enabled IP PBX Unified Communications Market Shares
Dollars, Worldwide, 2016
In Millions of Dollars
NEC
Microsoft
Huawei
West Unified Communications
Mitel
Avaya
Cisco
Broadsoft
Other
Total (MM$)
MM$
2016
%
2016
SIP PBX
Unified
Communications
%
2016
2,119.0
2,098.0
1,782.0
1,441.0
1,150.0
936.0
901.0
352.0
2,125.0
15.0
14.8
12.6
10.2
8.1
6.6
6.4
2.5
15.0
106.5
779.8
526.0
1,441.0
138.0
188.0
309.0
218.0
1,021.0
2.3
16.5
11.1
30.5
2.9
4.0
6.5
4.6
21.6
12,904.0
91.2
4,727.3
100.0
Source: WinterGreen Research, Inc.
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SIP Based IP PBX: Market Description, Market Shares,
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2.4 SIP Based IP PBX Pricing
Pricing –Service pricing varies based on provider and level of service offered.
Business-class service means users pay more.
Cisco 20 VoIP Phone PBX - ...
$3,295.00
Altigen Max1000 Ip-pbx
$499.99
Sangoma Vega 50 - VS0114 - ...
$352.50
Digium G400 VoIP Gateway
$2,995.00
Grandstream HT814 4 port ...
$89.99
50 Phone Cisco IP Office ...
$6,995.00
Panasonic Kx-ncp500 ...
$299.99
Yeastar MyPBX SOHO
$288.94
Cisco 20 VoIP Phone PBX - ...
$3,295.00
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Cisco Spark Plus
$ 12 .00 per user per month
Unlimited in-app audio calls (VoIP)
Altigen Max1000 Ip-pbx
$499.99
Sangoma Vega 50 - VS0114 - ...
$352.50
Digium G400 VoIP Gateway
$2,995.00
Grandstream HT814 4 port ...
$89.99
50 Phone Cisco IP Office ...
$6,995.00
Panasonic Kx-ncp500 ...
$299.99
Yeastar MyPBX SOHO
$288.94
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2.5 SIP Based IP PBX Regional Analysis
SIP IP PBX Regional Market Segments, Dollars, 2016
Rest of World
1%
Rest of Asia
2%
Japan
2%
United States
81%
China
4%
Total
$14,15
Billion
2016
Europe
10%
Source: WinterGreen Research, Inc .
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SIP IP PBX Solutions Regional Market Segments
Dollars, Worldwide, 2016
In Millions of Dollars
MM$
2016
%
2016
United States
Europe
China
Japan
Rest of Asia
Rest of World
11,464.7
1,415.4
566.2
283.1
283.1
141.5
81.0
10.0
4.0
2.0
2.0
1.0
Total (MM$)
14,154.0
100.0
Source: WinterGreen Research, Inc.
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3.1 Avaya
Avaya offers Internet telephony, wireless data communications, and customer
relationship management (CRM) software. The company provides business
communication solutions. Avaya provides services to organizations at over 1 million
customer locations worldwide. Operations are divided globally in 5 regions.
The systems support a maximization of network uptime. Capabilities permit
delivery of communication services. The enterprise telecommunications services
platform delivers a converged network, advanced applications, and 750 call-processing
and telephony features.
3.1.1 Avaya Networking
Technology is driving waves of digital transformation, including the Internet of
Things (IoT), which delivers effective omnipresence solutions for devices. Avaya
supports heart machines, heating systems, and helicopters. Digital online, integrated,
available connectivity is offered. Innovative network cybersecurity complements
efficiency and performance provided by the cloud based SIP PBX systems.
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Figure 20.
Avaya Networking Technology Driving Digital Transformation
Network Virtualization
Unified Access
Video Surveillance
Cloud
Source: WinterGreen Research, Inc.
Avaya cloud-based solutions are positioned for pay as you grow expandability.
Endpoints and applications are used to support business processes that drive success.
For any size business, Avaya delivers cloud open architecture connectivity. Avaya
cloud-based solutions support flexibility, reliability, security and scaling. They transfer
the burden of technical and architectural maintenance to cloud partners.
3.1.2 Avaya Cloud Options
Figure 21.
Avaya Cloud Options
Enterprise Cloud
Managed Services
Cloud Solutions Delivered by BT Wholesale
Cloud Experience Built for Mobile Users
Avaya Equinox™ Experience
Communication that is simple, transparent, in context, and user defined
Source: WinterGreen Research, Inc.
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Mobile user interactions are supported by Avaya Equinox. Equinox cloud
includes action-oriented workflows. There is an intuitive, top-of-mind status. All
communications are in one place. Users can quickly join and participate in meetings,
retrieve or send messages, and access hundreds of communications features.
Users can take immediate action with one touch. Mobile and land line are
supported: HD video is available. Voice calls deliver clarity. Remote access works
without VPN connectivity. Voice and video are reliable and secure on any device,
anywhere. Telephony features include one-number reach.
Multiple devices can be used simultaneously when needed. Systems are
optimized to the device—mobile, tablet, browser, desktop are supported. The
experience enables multiple capabilities while maintaining mobile simplicity.
3.1.3 Avaya Communication Server 1000
The Avaya Communication Server 1000 is an integrated access element of the
Avaya Aura® Platform.
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Figure 22.
Avaya Communication Server 1000 Functions
Serve customers
Serve employees
Improve contact center communications
Improve IVRs
Work-anywhere (office, home, on the road)
Provide hundreds
Provide feature function capabilities
Provide high-quality unified messaging
Provide conferencing
Source: WinterGreen Research, Inc.
3.1.4 Avaya Professional-Grade Business
Communications
Avaya provides a robust offering of services. Automated attendants,
conferencing, call forwarding and unified communications are benchmarks for modern
business. A scalable and centrally managed solution supports up to 150,000 IP users,
40,000 IP clients, or 20,000 SIP clients per call server.
The Communications Server 1000 is designed with no single point of failure, and
it has campus redundancy, geographic redundancy, and branch survivability.
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3.2 BT / Avaya IP PBX Cloud
Figure 23.
Avaya Cloud Options
Enterprise Cloud
Managed Services
Cloud Solutions Delivered by BT Wholesale
Cloud Experience Built for Mobile Users
Avaya Equinox™ Experience
Communication that is simple, transparent, in context, and user defined
Source: WinterGreen Research, Inc.
3.3 Equinix / Avaya Cloud SIP Communications
Figure 24.
Avaya Cloud Options
Enterprise Cloud
Managed Services
Cloud Solutions Delivered by BT Wholesale
Cloud Experience Built for Mobile Users
Avaya Equinox™ Experience
Communication that is simple, transparent, in context, and user defined
Source: WinterGreen Research, Inc.
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3.4 Cisco
Cisco unified communications is the leading product in its category. The product
is positioned to make teamwork work: Cisco Spark offers combined messaging,
meetings, and calls.
Meetings are supported with the ability to see, hear, and share content with
everyone. Users can join a meeting from anywhere, on any mobile device or video
system. Messaging (IM) gets information transmitted quickly and conveniently. .
Business messaging depends on a robust feature set. Users can spend less time in
email.
Calling is supported as users make or receive all calls where and when they
want: through the Cisco Spark app, on an IP phone, or on a conference room video
system. Content sharing is supported. Persistent sharing simplifies posting and finding
information. Users can share content in team spaces and it stays in context.
Cisco unified communications integration and Bots help users rely on fewer
systems and apps. Integrations can streamline workflows and bots can automate
actions. A secure, scalable, and comprehensive collaboration platform helps teams get
work done more efficiently.
3.4.1 Cisco Existing Collaboration
Existing collaboration for customers is supported. Cisco collaboration depends
on providing features that build on existing investments to securely add messaging, filesharing, calling, and video capabilities. Cisco Spark is a secure space for users to
create, share, and get work done together. Functions support transformation of team
projects.
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Cisco Spark Plus is implemented as a app, a business messaging app,
conferencing solution, and phone system all in one. Cisco Spark Plus M1 online
supports sending a message, making a video call, or executing a screen share.
Figure 25.
Cisco Spark Plus App Features
Search messages, files, and users
Integrate apps
ZenDesk
GitHub
Zapier
Security
End-to-end encryption
Locking messaging spaces
Admin controls
Single Sign-On
Administrative portal
Org analytics and metrics
Integrate with Exchange, Outlook, and corporate directory
Live support
Source: WinterGreen Research, Inc.
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Cisco business phone systems and video conferencing can be added to Cisco
Spark service.
Figure 26.
Cisco Spark Board: A 3-in-1 Team Collaboration Device for
Meeting Rooms
Source: Cisco.
3.4.2 Apple and Cisco Working Together on IP
Communication
Apple and Cisco are working together to deliver a mobile experience for apps,
voice, and collaboration on iPhone and iPad. Cisco Spark video systems are evolving.
Video conferencing can be implemented pervasively throughout an organization. Cisco
has made it easy to deploy.
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Cisco has stepped up the pace of innovation. The level of change is dramatic.
Spark™ Board is a team collaboration device that combines wireless presentation,
digital white boarding, and video conferencing. It is fully cloud- and touch-based and
designed for rich team collaboration, securely connecting physical and virtual meeting
rooms.
Cisco Spark™ Board resides in meeting rooms. It can be connected to the Cisco
Spark service to facilitate continuous workflow. Cisco Spark service is initiated before
the meeting starts. It continues to work after everyone has left the physical room.
Through the Cisco Spark app, team members both in the physical conference room and
attending remotely can meet, message, call, and, white board from anywhere through
their Cisco Spark app-enabled device.
The Cisco Spark Board permits users to bring teams together and work with you
wherever you are. Cisco Spark service and app offers an integrated and
comprehensive life-cycle approach to teamwork. It is a leading solution. The Cisco
Spark Board performs key activities that teams need to work together in a physical
meeting room. The Cisco Spark service connects the board to a virtual space so work
can continue even after the meeting has ended.
3.5 AT&T
AT&T unified communications services leverage Cisco SIP IP collaboration
telephony. Unified communications (UC) are integrated solutions that make multiple
tools, instant messaging (IM), conferencing, email, and voice calling ready for seamless
interactions with co-workers, partners, and customers.
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Users can simplify delivery of real-time communication and collaboration
solutions to the enterprise. Users are able to log into one system for voice, e-mail, IM,
and conferencing. Users can stay on calls as they move between wired and wireless
environments. AT&T offers a cloud-based, as-a-service real-time communication and
collaboration offering. Unified communications services integrate multiple UC tools
with presence behind a single user interface.
AT&T offers unified communications. AT&T collaborate permits users to manage
multiple locations and multiple devices. AT&T Collaborate™ unifies communications.
This flexible solution blends voice, video, IM, and conferencing. They function like one.
The collaboration tools leverage cloud-based unified communications. Collaboration
transforming the work experience depends on workers using mobile devices.
AT&T UC helps support real-time communications with internal and external
teams. Cloud-based UC solutions can help increase productivity.
3.5.1 Cisco Hosted Collaboration Solution from AT&T
Cisco hosted collaboration solution from AT&T is able to bring voice and UC
features together in new ways and to new places. A variety of UC capabilities give a
mix of features. UC solutions are available via the cloud. They enable organizations to
leverage UC platforms to integrate with global conferencing and mobility platforms to
deliver an array of collaboration tools in a single offering.
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Figure 27.
Cisco Hosted Collaboration Solution from AT&T Features
Single number reach for wired and wireless devices
Presence and instant messaging
Video, voice, and Web conferencing
UC federation
Cloud-Based Unified Communications
Source: WinterGreen Research, Inc.
Cisco hosted collaboration solution from AT&T leverages unified communications
to help change delivery of voice and collaboration services. Using on-premises
solutions and buying equipment, users can access virtual resources in the AT&T cloud
over a global IP network:
Users can scale with ease and speed to keep up with growth and changing
business needs. High-bandwidth, low-latency performance of the AT&T network works
with UC Federation. Users can connect with multiple cross-functional teams inside and
outside the company. They are using a collaboration solution.
3.5.1 Cisco Hosted Collaboration Solution from AT&T
Hybrid and Existing Voice Services
Users can tap into enhanced voice and UC features. Cisco hosted collaboration
solution from AT&T supports:
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Figure 28.
Cisco Hosted Collaboration Solution from AT&T Functions
Integration with existing voice platforms
Multiple devices
Multiple platforms
Multiple operating systems
Multiple carriers
Hybrid cloud/on-premises environments
Source: WinterGreen Research, Inc.
Cisco collaboration systems permit users to scale with ease to meet dynamic
business needs. Users can add communications features. As the business grows,
users stay connected and productive while helping keep the cost and complexity of
unified communications to a minimum.
AT&T leverages Cisco cloud services to transform the way to deliver
communications services to an organization. Unified communications cloud solutions
give access to virtual resources over the global AT&T network. Users purchase
communications as a service, not as an asset, and AT&T delivers those services where
and when needed.
This makes scalability possible. As the business grows and changes, so do
communication needs. AT&T can help keep this growth lean, efficient, and effective.
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The Cisco Hosted Collaboration solution from AT&T integrates multiple
communication and collaboration tools such as voice, single number reach, IM/chat,
email, web/audio and video conferencing, voicemail, unified messaging and mobility,
with presence, behind a single client.
The communication capability is accessible from mobile phones, desktops,
laptops, and other wired and wireless devices. This solution enables real-time
communication and collaboration, regardless of location or device. The solution
supports the ability to work with team members around the globe on desktops, laptops,
landlines, smart phones, and tablets at the same time.
It works almost anywhere, anytime.
Users can communicate with reliable high quality voice from the AT&T cloud.
There is no need to buy PBXs and software licenses, or renew maintenance contracts.
This collaboration solution employs the Cisco Hosted Collaboration Solution (HCS)
platform as the core of the service and comes with a full suite of advanced collaboration
features and capabilities.
Capital costs can be kept to a minimum with a convenient and reliable monthly
subscription-based price model. A multivendor support program is necessary because
no single vendor provides all the pieces needed for a complete unified communications
solution.
It brings the best components together and provides a single point of contact for
communication and collaboration services.
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Figure 29.
Cisco Hosted Collaboration Solution from AT&T Functions
Simple
One point of contact
Design, implementation, service additions, upgrades and ongoing support
Easy migration pathway from legacy voice systems
Advanced unified communications
Mitigate technology risk
Avoid obsolescence
Preserve existing investments
Easy to manage solution
Integrates with legacy TDM/IP PBX systems
Avoid capital investments by procuring unified communications
Offered as a Service; per-user, per month
Avoid infrastructure, maintenance and upgrade costs
Carrier-grade quality
Source: WinterGreen Research, Inc.
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Figure 30.
AT&T Cisco Unified SIP Collaboration System Features
Premier network
Collaboration capabilities
integrating with leading UC platforms
Local, in-country phone numbers in over 150 countries
Reduce audio costs
Integration with AT&T IP Flexible
Reach
Integrated voice/data SIP trunks
Reduce costs
Secure connectivity
Built-in security
Redundancy
Virtualized infrastructure monitored 24x7x365
Extend reach with scalable, global unified communications
Source: WinterGreen Research, Inc.
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3.6 NEC
NEC is the global leader in the IP PBX market. NEC IP PBX/PABX solutions
offer significant advantage to business communications.
3.6.1 NEC IP-PBX
Figure 31.
NEC IP-PBX
Source: NEC.
NEC offers smart communications targeted to small and medium businesses.
The NEC UNIVERGE® SV9100 IP PBX/PABX is a unified communications solution for
small and medium-sized businesses (SMEs). Intelligent design helps to solve
communications challenges. The system is built to scale as the business grows.
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Figure 32.
NEC UNIVERGE SV9100 Features:
> Multi-carrier SIP support – SIP technology offers greater resilience and
provides more cost-effective routing of calls
> VoIP (Voice over IP) and Traditional Voice Support – Deploy a pure VoIP
solution or any combination of VoIP and traditional phone service with a single SV9100
system
> Application Integration – Embedded applications are easily accessed through
simple license activation
> Scalability – As a business’s communication needs grow with the company
> Stackable Architecture – The SV9100’s rack stackable chassis supports server
functions, media gateways and media converters through a single unit
> Investment protection
> More features and improved functionality
> Enhanced Unified Communications (UC) choices
> High capacity - almost double the ports of the SV8100
Source: WinterGreen Research, Inc.
NEC UNIVERGE SV9100 has easy migration from the SV8100. NEC offers a
broad range of enterprise communications solutions. – ranging from small to very large
systems - that effectively support enterprise and SMB customers whose requirements
span from traditional TDM to full IP and 100% software-based deployments.
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3.6.2 NEC IP-PBX
NEC IP-PBX/PABX is positioned as the backbone of a company. The phone
system ensures that incoming and outgoing calls reach the right person. It keeps
working during busy times, grows with a business and provides technical features that
enhance the phone system.
The best communication system for regulating the phone traffic in a specific
company can be determined by a number of factors. The size of a business and
number of workstations determine feature function packages bought. NEC is the global
market leader, one of the NEC IP-PBX/PABX solutions below offers specific advantages
for any business communications.
Figure 33.
NEC SL1000 IP PBX
Source: NEC.
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SL1000 is an intelligent cost-effective IP PBX/PABX system that is equipped with
capability to adapt functions for immediate and emerging business needs, covering
SMEs and small offices, home offices (SOHOs).
The NEC Univerge SV9100 IP PBX/PABX is a unified communications solution
targeted to small and medium-sized businesses (SMEs). Its intelligent design helps
solve communication challenges and is built to scale.
The UNIVERGE SV9300 IP PBX/PABX is a robust, feature-rich, Unified
Communications enabled system targeted to medium-sized businesses. It is designed
to solve communications challenges, permitting communications scale.
3.6.3
NEC Univerge SV9500
The NEC Univerge SV9500 IP PBX/PABX is a powerful communications solution
that is designed to provide competitive businesses with the high-efficiency, easy-todeploy technology that they require. Reliable, scalable, adaptable, and easy-tomanage, the SV9500 is built on cutting-edge technology that supports voice, unified
communications and collaboration, unified messaging, and mobility out-of-the-box, all
the while remaining easy to manage.
3.7 Mitel
Mitel VoIP phone system to get the most functionality depends on purchasing
VoIP handsets. These range in price from $30 for a basic device to several hundred
dollars for phones that support HD video conferencing. VoIP technology has advanced
beyond landline capability. A VoIP system can provide advanced business features,
while also saving money and improving productivity.
Added advantages include unified messaging, video, presence, call center
capabilities, and single phone number mobility. UC systems reduce costs. By porting
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calls to the Internet, UC eliminates or greatly reduces reliance on phone company
services. A UC implementation for hospitals includes advanced uses, direct integration
with electronic health record (EHR) systems.
Business phone system requirements include the desire to eliminate poor voice
quality, outages or dropped calls, the need for better call routing, a reduction in contract
or maintenance costs and a desire for additional features. Internet versus traditional
phone lines potentially bring big cost savings.
An array of available features on advanced phone systems include audio, video
and Web conferencing. The ability to program speed dials through a computer interface
is a compelling feature.
Sometimes users want multiple voicemail boxes. Occasionally employees share
desks but want their own separate phone system on that desk. A message service can
greet callers and route calls to the appropriate staff member.
3.7.1 Mitel Phone System Offers Flexibility
With the rise of mobile communication, the anytime / anyplace nature of business
and the realities of multitasking have raised the stakes. With multiple offices, a number
of employees who travel regularly or staffers who work remotely, a phone system
requires flexibility.
Mitel phone system offers a central hub that can seamlessly manage
telecommunications traffic without compromising quality or productivity. The right
system offers freedom and flexibility for all users.
Traditional phone systems use landlines and trunks, and transmit voice using
analog or digital devices. Each employee has his or her own phone extension and
voice mailbox as well as conferencing and caller ID features. Traditional systems are
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highly reliable and can continue working even during power outages and other network
interruptions.
There is plenty of infrastructure in place. Traditional phone systems are best for
businesses that make mostly local calls. They can be costly for those that do a lot of
long distance and international calling.
3.7.2 Mitel VoIP
VoIP uses a dedicated or shared Internet connection to one or more locations
using special IP phones. These systems reduce telecommunications costs by
delivering calls over the Internet, requiring that users pay for extensions being used,
reducing staff, and eliminating costly voice lines and local and long distance contracts.
A basic VoIP system lowers operating cost by eliminating multiple vendors and
communications providers.
Refocusing IT staff from hardware-based systems to other areas of the business
saves resource. VoIP systems do not require the large capital expense that traditional
phone systems do. They use existing computer networks. The applications and
management of VoIP systems reside with the service provider. Instead of spending
money on a costly capital expenditure, Mitel VoIP gives a predictable monthly operating
expense.
Updates to VoIP systems are managed through an online admin portal. Instead
of sending a technician to physically move a phone line, the user simply moves his or
her phone.
Mitel can remotely configure a new jack or the phone is reprogrammed through
the portal with a new extension. Voice is treated as an application running on the
network, meaning that only one data network has to be maintained.
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VoIP also allows for more flexibility than traditional systems. Businesses with
multiple offices can be connected with remote employees. Phones can be relocated
without complex hardware installations. VoIP can still make calls from the network.
Access to an Internet connection means calls can be routed to mobile devices or
remote computers. Users can receive and respond to voicemail messages. VoIP
Internet connection requires an optimal network performance to ensure acceptable
voice quality and reliability.
Wireless phone users in the past have had substandard call quality issues. With
ubiquitous broadband, makes wireless connectivity as good as desktop phones.
Business can be seriously adversely affected by poor phone service.
Call quality, dial tone, and connection are fundamental phone service
requirements. These fundamentals depend on remaking network infrastructures that is
optimized for data, to be reconfigured for converged data and voice traffic. VoIP needs
to take priority over data. Systems that monitor and prioritize voice over data traffic are
not universal.
Telecommunications managers need to evaluate network performance as a
whole in the context of the ability to handle converged data and voice traffic. If the
business depends on applications and quality user experiences, t Mitel Phone System
Offershen an expensive network is necessary.
Teleco administrators need to configure broadband networks to support VoIP.
Premises-based deployments require substantial up-front investment in infrastructure.
The cost of staffing personnel to manage and maintain the network is an issue.
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3.7.3 Mitel Cloud Solution
As storage and bandwidth charges fall, cloud solutions are becoming more
affordable for business communications systems implementations. The cloud is able to
reduce licensing costs and IT staff. With a cloud solution, a business can focus on
growing their business. The cloud requires a low up-front investment and no software
or hardware and licensing. You pay only for what you use.
Companies have been uncomfortable with cloud deployments because they do
not like to relinquish control over their network. Some believe that the cloud is not as
secure as a premises based solution. This, however, is a myth. Cloud solutions can be
highly secure and reliable. In fact, they may be more so when you consider the
disasters that can strike a workplace, such as power outages and weather-related
events.
3.7.4 Mitel Hybrid Solution
A hybrid deployment utilizes combined premises-based and cloud solutions to
build a network. It lets users maintain control where wanted and use existing
infrastructure, resulting in a significant cost savings, flexibility and scalability. A hybrid
solution can save the business thousands of dollars from having to upgrade its entire
LAN infrastructure to accommodate IP-only phones.
A business phone system is comprised of desktop and wireless devices.
Features support better, faster and more efficient communication. Beyond standard
features are call transfer, speed dialing. and voicemail.
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A pool of phones can be shared by multiple employees. Real estate agents and
financial traders are often out of the office. They may not need dedicated phones. Hot
desking allows users to enter an access code into any phone on the system and
automatically have access to personalized phone settings, speed dials, and voicemail.
Hot desking makes phone sharing possible and can help businesses save on
equipment and office space.
Auto Attendant has become a widely available business phone feature and
comes standard with many systems. Some systems allow callers to search the
directory by entering the first three letters of the individual’s last name.
Automatic call distribution routes calls when customers call a company but do not
need to speak with anyone in particular. The automatic call distribution feature allows
system administrators to determine how calls will be distributed within an organization
or call center.
The automatic call distribution feature routes calls to technicians who have been
idle longest. Or, they can be routed to staff in order of seniority, technical expertise or
location. A conference call, or audio conferencing, feature allows users to join more
than two phone lines on a call. Depending on the system, though, that number of
participants can range from three to many.
Advanced systems include the capability for video conferencing. Many service
providers offer video conferencing. It is important to work with a provider that is reliable
and can handle the bandwidth needed to support a video conference.
Unified messaging takes care of the collection of voice mail, email, fax and text
messages in one interface. The access point for messages could be a computer
application that is included with a phone system.
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3.7.5 Mitel Presence
Presence is the status indicator of each person on the system. It allows every
user to see each other’s status at a glance so they can decide the method for
communication that is needed. If a user sees the person, it is possible to choose to
instant message instead. Another user would benefit from seeing his co-worker’s status
set to gone for the day.
While the do not disturb (DND) feature is widely available, different systems
handle the process differently. With some systems, callers get a busy signal or hear a
recorded message that the person being called does not wish to be disturbed. Other
systems’ DND feature sends calls to voice mail or allows you to route them to another
person.
Follow me feature is the polar opposite of DND. It’s a type of call routing that
allows users to program a list of numbers to be tried, in order, for locating a person who
is not at the desk.
Mitel is able to install the system and provide support for technical issues. Mitel
specializes in installing particular systems in businesses of every size. Training and
support are vital.
Phone systems are priced all over the place. Some that have low monthly fees
have large up-front costs. Others are reasonably priced at the outset and on a monthly
basis but then require regular and costly upgrades or service fees.
The design of the user interface is key. Is the phone easy to use? Will employees
(and customers, if they’ll be using them, too) be able to figure out how?
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3.8 Microsoft SfBS Premises-Based Version of
Skype
Microsoft is a major UCaaS provider partnered with the communications service
providers (CSPs). CSPs generally have pursued a multi-instance cloud version of
Microsoft Skype for Business (SfB) Server (SfBS). SfBS is the premises-based version
of Skype.
With a full feature set, select partners have virtualized via a combination of their
own and Microsoft tools. During the past year, Microsoft has begun to emphasize
Microsoft Skype for Business Online (SfBO) — delivered by Microsoft personnel and
run out of Microsoft data centers. This is delivered as part of Office 365. Through a
series of licensing policies, R&D investment and marketing tools, Microsoft has sent the
message that the future is centered on SfBO.
This pivot from SfBS (the on-premises version) to SfBO has strained some of the
Microsoft-partner relationships. UCaaS vendors include AT&T, BT, Interoute, NTT
Communications (Arkadin) and Orange Business Services. They have invested in
Microsoft Skype UC, and they are all navigating this changing landscape.
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Figure 34.
Microsoft Partners Affected by Pivot from SfBS (On-Premises)
to SfBO
Strained some of the Microsoft-partner relationships
UCaaS vendor partners
AT&T
BT
Interoute
NTT Communications (Arkadin)
Orange Business Services
Have invested in Microsoft Skype UC
Navigating this changing landscape.
Source: WinterGreen Research, Inc.
3.9 RingCentral Phone System In The Cloud
RingCentral offers an all-inclusive cloud phone system. It supports HD video
meetings, delivers enterprise level security and reliability. RingCentral solution
empowers users with mobile apps. It enables BYOD for business communications
across locations and devices. The system delivers flexible management across
locations. The systems work from smartphones, tablets and PCs providing reliability
and quality of service.
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350,000 businesses use RingCentral. A secure and scalable, enterprise-class
platform gives businesses a professional image without costly hardware and
maintenance.
3.10
8x8 Global Cloud Communications
8x8 Global Cloud Communications is seeking to leverage its cloud based
solution to compete effectively with Avaya at the time Avaya has filed for bankruptcy. It
is seeking to capture business from companies that have until now relied on Avaya for
their communications. It is an opportunity for 8x8 to convert Avaya customers to cloud
communications services.
Businesses can achieve better feature function packages at less cost beyond
current Avaya systems. 8x8 cloud offers a platform approach to communications
services.
Figure 35.
8x8 Virtual Office Functions
Cloud-based business communications
Communications platform
Goes anywhere
Unified communications as a service
Providing users a leading solution.
8x8 Virtual Office lightens the load for IT
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Freeing IT department to take on bigger business challenges.
Eliminating IT communications hardware and software upgrades
Source: WinterGreen Research, Inc.
As software and hardware needs changed, on-premise systems had to be
updated or physically replaced, otherwise, new features were unavailable. Systems
could fall into an unsupportable state. If you have a network of systems comprising
unified communications strategy, businesses had to coordinate the upgrade across
multiple sites and geographies.
8x8 Virtual Office seamlessly coordinates the upgrade across multiple sites and
geographies.
It works without disruption to service. That assures users have the latest
features, it keeps IT focused.
3.10.1 8x8 Virtual Office Pre-Built CRM Integrations with
Salesforce, NetSuite, and Zendesk
8x8 Virtual Office includes pre-built integrations with leading CRM solutions,
Salesforce, NetSuite, and Zendesk. 8x8’s integrations bring information into every
customer interaction. It works out-of-the-box without the need for professional services.
8x8 is able to provide more consistent and unified communications services than
has been available from servers. 8x8 Virtual Office provides a single, all-in-one
mobile/desktop application for accessing and managing all communications services:
voice, IM and presence, peer-to-peer video, messaging, and audio, web, and video
collaboration.
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There is only one app for users to install. It is easier for them to understand and
use the services, easier and less costly to enable and support. Built in reliability,
security, and compliance are available.
8x8 Virtual Office is third-party validated for compliance with industry and
government standards including the Health Insurance Portability and Accountability Act
(HIPAA), the U.S. Federal Information Security Management Act (FISMA), and the UK
government Cyber Essentials controls.
8x8 has received a UK government Authority to Operate (ATO), one of the
highest levels of security and compliance certifications. 8x8 has 12 redundant data
centers around the world, a service level agreement offering 99.99% network uptime.
Network uptime of 99.997% was available in 2016. 47,000 companies rely on
8x8 for their communications. . Businesses realize cost-savings. The cloud provides
easy and seamless expansion with the addition of employees and locations. The
capabilities eliminate lengthy implementations and costly hardware upgrades. The
cloud is modern and cost effective for business communications.
3.11
Ericsson Multimedia Telephony
Application Server
Ericsson Multimedia Telephony Application Server is a high-performing carrier
class application server. It is used for voice and multimedia applications providing cost
efficient services for next generation mobile and fixed networks. It provides energy
efficiency, capacity, scalability, reliability and foot-print by utilizing state of the art
technology.
The product supports all legacy telephony services as well as next generation
services like multi-device applications, multi-media services over multiple accesses like
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mobile 2G, 3G, 4G, Wi-Fi and fixed accesses. This makes an excellent start to replace
legacy networks, introduce Voice over LTE as well as building an excellent foundation
to offer a service evolution for next generation end user services.
3.11.1 Ericsson Consumer and Enterprise Communication
Services Offering
Ericsson Multimedia Telephony Application Server (MTAS) includes several
application servers (AS) roles to support consumer as well as enterprise voice and
multimedia services. The following AS roles are supported:
Multimedia Telephony AS, MMTel AS, supporting both 3GPP compliant
supplementary services as well as additional valuable services not yet defined by
3GPP. Also multi device services is natively supported as well as a northbound service
API that enables an operator to build own value added services. This makes it an
excellent AS to offer a service evolution to end users.
Service Centralization and Continuity Application Server (SCC-AS) supporting
IMS Centralized Services (ICS) as well service continuity for subscribers moving from
VoLTE to 2G/3G coverage. SIP Trunking AS that makes it possible to interconnect
PBX’s with a common numbering plan.
MTAS can be deployed in combinations of the above AS-roles as well as standalone AS’s.
The product can be deployed on traditional telecom optimized hardware as well
as in virtualized deployments based upon 3rd party hypervisors and 3rd party HW, or
OpenStack based Ericsson Cloud System, which gives smoother deployment and
improved TCO.
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Figure 36.
Ericsson Multimedia Telephony Application Server Main
Values
Sustain revenue with first-line Mobile communication
A key enabler to roll out voice and video over LTE based on IR.92 and IR.94
specifications
Mobile Telephony evolution becomes easy
Long track record of VoLTE networks deployed in commercial service
Fast launch and smooth evolution for IN services in VoLTE
In order to speed up launch of VoLTE, MTAS has IN support to re-use relevant
IN services from existing IN based service layers. MTAS also offers a northbound API
enabling service evolution of new services as well as multimedia services that legacy IN
protocols cannot support.
Support for Wi-Fi Calling
It has support for WiFi Calling already in commercial operation in several
networks. The built in multi-device capability is also an excellent base to enhance this
offerings further over time to support enhanced capabilities in this area from the device
industry.
Grow economically with superior scalability and reusable platform
MTAS offers unique scalability making it suitable for both large and small
networks. This scalability is already proven in several large installations serving both
fixed and mobile networks. Deployments can be done both with native, dedicated
telecom hardware as well as a virtualized network function (VNF) in cloud based
deployment using any 3rd party based hardware.
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Offer SIP trunking using same platform as MMTel
MTAS supports SIP trunking to interconnect several PBX’s using the same
numbering plan. This is an excellent way to bring in old legacy offerings into a future
proof IMS solution. MTAS is also a key component in Ericsson Mobile Unified
Communication offering making it easy to enable an attractive Enterprise offering.
MTAS is purpose built for IMS and supports both legacy and future services
MTAS supports high capacity, scalability & availability
MTAS is fully proven in field (live operation since2010) for both fixed IMS
(MMTel) and mobile (VoLTE and WiFi calling), including in multi-vendor networks
Source: WinterGreen Research, Inc.
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4.1 NFV
An agile infrastructure is able to support network transformation. NFV
implements agility via·scale. · Technology solutions are able to evplve flexibility
using·softwre designed networks (SDN). Communications ecosystems have evolved
support for NFV that is leading the future of 5G.
NFV virtualization can be found on blueplanet.com
Adwww.blueplanet.com/NFV
Scalable vendor-agnostic management and orchestration of services.
It is used for 5g mobile networks, · utilities
Highlights:: Reduces The Complexity, Carrier-Grade NFV Orchestration
Capabilities…
Network functions virtualization (NFV) is a network architecture concept that uses
the technologies of IT virtualization to virtualize entire classes of network node functions
into building blocks that may connect, or chain together, to create communication
services.
Network functions virtualization (NFV) is an initiative to virtualize the network
services that are now being carried out by proprietary, dedicated hardware. If
successful, NFV will decrease the amount of proprietary hardware that's needed to
launch and operate network services.
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Network functions Virtualization (NFV) offers a new way to design, deploy and ...
led them to applying standard IT virtualization technologies to their networks.
Ensemble Delivers NFV.
4.1.1 NFV – Network Functions Virtualization - Cisco
Cisco combines NFV with Open Source and SDN for an innovative and
adaptable network. ... NFV is used with two complementary technology initiatives: ...
Network functions virtualization - Ericsson
Network Functions Virtualization - ETSI
Network Funcons Virtualizaon (NFV) aims to address these problems by evolving
... technology to consolidate many network equipment types onto industry ...
ETSI Network Functions Virtualisation Industry Specification Group, NFV ISG.
Overview of NFV technology, status of ETSI NFV work, list of ETSI NFV standards ...
4.2 Scale: Cloud 2.0 Mega Data Center
Containers
Containers have real promise. The advantage of containers is scale. Until there
is a Cloud 2.0 mega data center with 100,000 servers and 100,001 switchers operating
at 40 GBPS, 100 GBPS, and 400 GBPS, there is not enough scale to make the point to
point connections that provide complete application integration. Connecting one point
to every other point in the data center depends on scale and that makes the point to
point connection work.
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Once the scale is in place, software is needed to manage the facility
automatically. At this scale, humans do not know enough to keep the systems running.
4.2.1 Data Center Architectures Evolving
Data centers are modular, reaching thousands of VMs over the host. Networks
are shifting from the traditional three-tier model (top-of-rack/aggregation/core) to
flattened (leaf/TOR-spine/core) topology. These changes imply a change in traffic from
a north-south orientation to an east-west orientation and consequently, 75% of data
center traffic is now east-west.
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5.1 8x8
8x8 competes with on-premises PBX and call center solutions. Avaya
bankruptcy shows things have changed.
Figure 37.
8x8 Cloud-Based Phone Systems and Contact Center
Functions:
Better features
Reliability
Availability at less cost
Do not require expensive upgrades
Do not require software updates
Eliminate the need to buy, install and maintain on-site hardware
Source: WinterGreen Research, Inc.
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Figure 38.
8x8 Customers
Source” 8x8
5.2 AT&T
AT&T IP Flexible Reach is a Session Initiation Protocol (SIP) Voice over IP
(VoIP) trunking service that integrates voice and data on a single network. This enables
optimization of the network. Capacity and flexibility of existing PBX or key system
investments are leveraged. SIP at AT&T provides the foundation for advanced
communications services.
5.3 Avaya
Avaya innovation leads business communication for the digital age. Avaya
delivers smart global solutions and technologies. Customer and team engagement,
unified communications, collaboration, contact center, customer experience,
management, and networking are provided. Avaya services go to large enterprises,
midmarket companies, small businesses, and government organizations around the
world.
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Avaya solutions bring the right information at the right time in the right context,
helping to enable a higher level of engagement among customers, teams, employees
and partners. The aim is to improve efficiency and quickly address critical business
challenges.
Avaya solutions are designed to be highly scalable, reliable, secure and flexible.
Solutions help reduce costs and simplify management. They provide a platform for
next-generation engagement and collaboration. They are available in a variety of
deployment models:
Figure 39.
Avaya SIP PBX Solution Deployment Models
Public
Hybrid
Private cloud
Customer premise
Source: Wintergreen Research, Inc.
All Avaya solutions deployment models are supported by a portfolio of
professional and support services.
5.3.1 Avaya Team Engagement Solutions
Avaya is a global leader in team engagement solutions. Unified communications
and collaboration technologies drive services configurations.
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Avaya Team Engagement Solutions quickly and seamlessly bring together the
right people, at the right time with the right information to deliver business results.
Avaya team engagement solutions enable focus on the purpose of interactions instead
of worrying about the mechanics.
Avaya supports a workforce that is highly distributed, mobile, and seeks access
to people and information through multiple channels and devices. Employees need to
work with colleagues based in headquarters, regional centers, branch offices, and other
remote locations. They need to work those within the enterprise ecosystem inclusive of
supply chain, service providers, channels, and customers.
Avaya team engagement solutions empower people to communicate and
collaborate using any modality, independent of location, network, or device. The
solutions run on an enterprise-class platform that is open, reliable, scalable, and secure.
Avaya provides the platform and tools, within the Avaya engagement environment.
These enable enterprise business analysts, developers and ISVs to rapidly
create and deploy communication applications that are embedded into their business
processes and applications.
5.3.2 Avaya Customer Engagement Solutions
Avaya is a global leader in the contact center market. It offers highly reliable,
intelligent and scalable solutions. Avaya is positioned to help businesses deliver a
customer experience, build customer loyalty, reduce total cost of ownership, and
compete effectively. Avaya helps organizations transform customer service to rich,
sustainable customer relationships.
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Transaction solutions help organizations understand customer unique needs and
preferences, dynamically manage a customer experience. Avaya resources support
facile interactions, helping achieve a high rate of resolution on contact. Avaya’s
customer engagement solutions support multi-channel interactions, intelligent routing,
self-service, and proactive communication.
Figure 40.
Avaya Transaction Solutions Functions
Help organizations understand customer unique needs
Elucidate customer preferences
Dynamically manage a customer experience
Resources support facile interactions
Help achieve a high rate of resolution on contact
Customer engagement solutions
Multi-channel interactions
Intelligent routing
Self-service
Proactive communication
Source: WinterGreen Research, Inc.
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Extensive workforce optimization, analytics and reporting capabilities provide
companies with actionable insights that can improve profitability and customer retention.
Avaya customer engagement solutions enable businesses to transform the customer
experience, an interaction at a time.
Avaya seeks to leverage the strength of solutions and services to create value.
Figure 41.
Avaya Telecommunications Leadership Position Metrics
90% of Fortune 100 companies are Avaya customers
Avaya has 5,419 patents and pending patent applications
World's top 10 passenger airlines are running Avaya Solutions
300,000 customers worldwide
Continues to operate
Provides industry-leading solutions
Helps businesses grow
Source: Wintergreen Research, Inc.
Avaya works closely with customers, rolling up sleeves, and becoming immersed
and invested in their businesses, challenges, goals. Avaya creates innovative
engagement solutions, in the cloud.
By combining contact center, unified communications, and networking products
and services, Avaya delivers effortless mobility, easy application development, and
social channel mastery.
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5.3.3 Avaya Fabric Networking
Avaya offers a fabric networking portfolio. It delivers a broad range of featurerich products and differentiated technologies that combine to form simple, effective,
scalable, and business-orientated solutions. Wired and wireless, access and core,
campus and data center, desktop and branch are all aspects of business
communications. Avaya solutions emphasize management simplicity, network
resiliency and optimal performance.
The Avaya fabric networking architecture provides the framework for businesses
to implement integrated next-generation solutions from a variety of complementary
components. Avaya fabric networking solutions address mobility and BYOD, Edge-only
and zero-touch configuration, and application optimization. Avaya solutions scale from
the mid-market to large enterprise. Scaling is achieved with an operational consistency
that reduces the plan, build, and run burden.
5.3.4 Avaya Services
Avaya services organization is a comprehensive and robust suite of offers.
Avaya consults, enables, supports, manages, optimizes and outsources client team
engagement, customer engagement and networking solutions. Avaya’s services enable
customers and partners to mitigate risk, reduce total cost of ownership and optimize
solution performance based on customer unique business needs.
Avaya Support Services are backed by experts in 28 support centers around the
world, handling more than two million service requests annually in 16 languages in 42
countries.
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The Avaya support website uses advanced technology and best practices. User
design is used to deliver a comprehensive service experience. Avaya technology
supports products and solutions. 85 percent of Avaya support customers use the
website.
46,000 issue resolutions are found each month without agent assistance. Avaya
experts resolve 83 percent of issues in less than one hour. Avaya has the ability to
deliver web talk and web video to customers to enable communication with live agents
in the way that works best for the customer.
5.3.5 Avaya Files for Chapter 11 Bankruptcy
Avaya Inc filed for Chapter 11 bankruptcy to reduce its debt load of $6.3 billion.
It has no interest in selling its call center business. The bankruptcy illustrates
challenges Avaya faces as it transitions to software and services from hardware.
Avaya had planned to sell its call center business but did not reach a deal with
buyout firm Clayton, Dubilier & Rice LLC, which had been in the lead to acquire it for
about $4 billion. Avaya now has a focus on its debt. The company is restructuring debt
with creditors. The original goal was to have one in place before bankruptcy, but an
agreement was not reached.
An affiliate of Citigroup is providing a $725 million loan to fund its operations
during the reorganization. Avaya uses the loan to reassure jittery vendors who had
been shortening payment periods and reducing credit terms on fears about the
company's financial health.
Decisive action to addresses capital structure was taken by initiating a
restructuring through chapter 11. Operations remain strong, and this path will provide
enhanced flexibility to invest in innovation and growth.
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Avaya has 27,000 outside application developers writing to platforms. In 2016 it
released 16 major solutions spanning customer engagement, team engagement, and
networking.
Figure 42.
Avaya Applications on Platform
Avaya Oceana™ Solution for the best customer experience, each and every
time.
Avaya Equinox™ Experience for simple, contextual, user-defined
communications.
Avaya Breeze™ Platform for fast development of great communications apps.
Avaya Vantage™ Device for one touch to voice, chat, apps.
Source: Wintergreen Research, Inc.
A measure of Avaya performance relates to mindfully building software and
services solutions. Performance in customer environments is continuously measured.
The positive impact of solutions on customer businesses requires commitment and
diligence.
On January 19, 2017 Avaya filed for bankruptcy protection under Chapter 11,
however stated that its foreign operations would remain unaffected. In its petition,
Avaya listed $5.5 billion in assets and $6.3 billion in debts.
Avaya says bankruptcy is a step toward building a software and services
company. Avaya needs to shed debt as its focus shifts away from hardware.
Networking and collaboration remain a priority. It is positioned to be responsive to the
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shift toward mobile phones and cloud-based tools for communication. In a tight market
for enterprise network equipment, the company has been changing its focus.
It plans to keep operating during the bankruptcy thanks to its cash from
operations and US$725 million in financing. Avaya said its foreign affiliates are not
included in the filing and will not be affected. The company plans to keep its contact
center business, but is in talks to sell other assets.
The Chapter 11 bankruptcy filing is intended to cut Avaya’s debt and interest
expenses. The company reported $3.7 billion in in revenue for the year ended Sept. 30,
2016, down 9 percent from the previous year. It posted an operating loss of $262
million.
5.3.6 Avaya Revenue
At Sept. 30 2016, Avaya owed its pensioners $1.7 billion. Avaya's revenue fell to
$958 million in the fourth quarter ended on Sept. 30 from $1 billion a year earlier. For
the fiscal year, the company posted a net loss of $750 million.
Avaya's Private Equity owners Silver Lake Partners and TPG Capital are
considering a sale of telecommunications equipment company Avaya that could value it
at $6 billion and $10 billion, including debt.
Goldman Sachs is helping Avaya evaluate expressions of interest that have been
received relative to specific assets, as well as in exploring other potential strategic
opportunities.
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Avaya is positioning to address software-defined networking, IoT, and cloudbased platforms that work on many different devices and the web. An all-in-one
collaboration platform called Avaya Equinox can carry voice and video calls, text
messaging, web collaboration and streaming of events.
Equinox can run on mobile clients, PCs, and Avaya’s Vantage, a desktop device
that’s like a phone but with a large touchscreen for running applications. The company
has a SDK (software development kit) for integrating Equinox into productivity
applications.
The demand for UC hardware has fallen in favor of software and cloud-based
services. Avaya seeks to address the opportunities inherent in providing
communication via cloud infrastructure.
Avaya has struggled to keep up with unified communications competitors, such
as Cisco and Microsoft, especially as services become more cloud-oriented. The Avaya
bankruptcy filing and restructuring gives the vendor a chance to create true cloud
services. If an organization wants to buy a cloud service from Avaya, that organization
has to build its own cloud or buy one from an Avaya partner.
Partners do not make money selling cloud services like they do selling hardware.
Partners and legacy vendors are losing business to cloud providers. They have to
accelerate growth to make up for the loss of the core PBX, telephony business.
Avaya's communications platform as a service, Zang, is a pure cloud offering.
Zang's roadmap is aggressive and positions it against cloud UC vendors, such as
RingCentral and 8x8, it has yet to prove itself in the market.
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Network security is a top priority for IT leaders. Avaya has not provided the level
of security that organizations need. This drives customers to Avaya competitors.
Avaya is repositioning to address networking from a user perspective, Wi-Fi is more
strategic and important than a wired network. Avaya is behind the competition in this
repositioning.
Avaya could expand its enterprise wireless services. Avaya has an OEM
partnership with Xirrus for its Wi-Fi services. Avaya restructuring needs to expand its
wireless business by building its own or buying a Wi-Fi network. Wi-Fi is more strategic
and important than a wired network.
Avaya has had some success reinventing itself as a CPaaS provider with Zang
and Breeze, an API development platform. Avaya customers use the Breeze platform
to build custom apps or integrations into their business processes.
Avaya cloud platform aims to ease network management. Avaya looks to bridge
on-premises contact center to the cloud. AI and messaging are significant aspects of
unified communications trends.
The enterprise desktop phone simply is not used as much anymore. Employees
are traveling, moving from one workplace to another and using mobile devices for all
communications. Younger employees do not use voice communications anymore;
messaging is the choice and has been for several years.
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Figure 43.
Avaya Target Markets Businesses by Size
< 100 Employees
100-2,499 Employees
2,500+ Employees
Source: Wintergreen Research, Inc.
Figure 44.
Figure 22.
Avaya Target Markets Businesses by Industry
Banking
Insurance
Healthcare Providers
Higher Education
Hotels and Lodging
K-12 Education
U.S. Government Solutions
Federal Civilian Government
Defense and Military
State and Local Government
Source: Wintergreen Research, Inc.
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Your customers, employees and partners need a communications experience
that fits into how they work instead of changing how they work.
Avaya is redefining unified communications to be your natural, convenient way to
engage, respond, and share. We put UC in the applications, browsers, and devices that
people use every day. With the Avaya Equinox™ Experience, communication just got
simple, transparent, in context, and user defined.
5.4 Brekeke Software
Brekeke Software is based in San Mateo, California. Its core business is in the
IP-PBX and SIP server software market. With an open standard approach the firm
devises solutions for businesses and individual use. Its products include Brekeke PBX,
Brekeke SIP Server 2.0 and Brekeke JTAPI SDK. These products are compatible with
many IP phones, gateways, and service providers.
Brekeke PBX is a complete IP-PBX system based on a web interface. It can be
used by any organization of any size. Major benefits from the product are support for
industry standard protocol – SIP, Advanced Intuitive Browser-based Management
System, Sophisticated PBX functionality, scalability, compatibility, and ability to be
customized.
Brekeke is a growing leader in the SIP communications platform market.
Brekeke offers SIP communications software that enables IP-based communications for
businesses of all sizes. Brekeke offers Brekeke PBX, Brekeke SIP Server, Brekeke
JTAPI SDK, and Brekeke PBX Active Library (PAL) for .NET developers. Design
architecture provides feature rich, user-friendly products, and simple installation.
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5.5 Broadsoft
BroadSoft, Inc. (NASDAQ: BSFT), a leading global provider of hosted cloudbased enterprise communications software and services to the telecommunications
industry. BroadSoft charges for every user on the system. They add additional charges
to enable features of conferencing, call recording.
For the quarter ended September 30, 2016 include total revenue that increased
22% year-over-year to $84.1 million. Highlights for the second quarter of 2016, total
revenue increased 27% year-over-year to $81.7 million
Service provider customers around the world are launching and promoting truly
converged fixed and mobile unified communications services. Some of these are based
on BroadSoft solutions. This is a great validation of our products and vision. We will
continue to innovate to remain the industry leader as the business communications
market continues to evolve."
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5.6 BT / Avaya IP PBX Cloud
Figure 45.
Avaya Cloud Options
Enterprise Cloud
Managed Services
Cloud Solutions Delivered by BT Wholesale
Cloud Experience Built for Mobile Users
Avaya Equinox™ Experience
Communication that is simple, transparent, in context, and user defined
Source: WinterGreen Research, Inc.
5.7 Ciena / BluePlanet
Ciena’s Blue Planet division was created to ignite a network transformation by
enabling true end-to-end service orchestration. And as a team, we are on a mission to
deliver. The Blue Planet division is dedicated to preserving the open, multi-vendor focus
that made Blue Planet the most-recognized and celebrated SDN and NFV software
suite in the industry trusted, not just by customers, but by the vendor community at
large.
Disruptive software, collaborative approach, and earnest desire to change an
industry, not a just single network, has earned the team some of the highest honors in
this market space.
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Ciena has always been an extremely focused, thought leader and trusted advisor
to customers. With Blue Planet, we have taken the same, focused approach to helping
customers automate services - from creation to orchestration to delivery – across both
physical and virtual domains. Our software reduces operational costs by abstracting
network complexity creating space for innovation and differentiation through a level of
service programmability that was previously unachievable.
5.7.1 Ciena Opensource And Standards Affiliations
The Blue Planet software is based on over 15 open source components. Blue
Planet engineers are constantly looking for additional components that can meaningfully
add or enhance the software’s functionality. The team is active in both industry
standards-bodies and the Opensource community. affiliations include: Onos.
5.7.2 Ciena Open Network Operating System (Onos)
Open Network Operating System ONOS is the open source SDN networking
operating system for Service Provider networks architected for high performance, scale,
and availability. ONOS' ecosystem comprises of ON.Lab and organizations that are
funding and contributing to the ONOS initiative.
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5.7.3 Ciena Metro Ethernet Forum
The Metro Ethernet Forum MEF is an industry consortium of more than 150
members dedicated to developing technical specifications and implementation
agreements to accelerate adoption of Carrier Ethernet.
5.7.4 Ciena Open Compute Project
Ciena has been a community member of the Open Compute Project (OCP) since
June of 2014. OCP’s mission is to apply the benefits of open source software to
hardware and rapidly increase the pace of innovation to hardware design and
engineering in, near, or around data center technologies.
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5.7.5 Ciena OpenDaylight
OpenDaylight facilitates a community-led, industry-supported open source
framework, including code and architecture, to accelerate and advance a common,
robust Software-Defined Networking platform.
5.7.6 Ciena Open Networking Foundation
The Open Networking Foundation (ONF) is a nonprofit organization committed to
bringing programmability to networks and accelerating the delivery and use of SoftwareDefined Networking (SDN) standards.
5.7.7 Ciena Internet Engineering Task Force
The mission of the IETF is to make the Internet work better by producing high
quality, relevant technical documents that influence the way people design, use, and
manage the Internet.
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5.7.8 Ciena European Telecommunications Standards
Institute
ETSI produces globally-applicable standards for Information and
Communications Technologies (ICT), including fixed, mobile, radio, converged,
aeronautical, broadcast, and internet technologies and is officially recognized by the
European Union as a European Standards Organization.
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Figure 46.
Ciena OSS from BluePlanet
Source: Ciena.
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Source: Ciena.
5.7.9 Centurylink And Blue Planet: Orchestration Of NFV-
Based Services With NG-OSS
CenturyLink announced that the company will leverage Cyan’s Blue Planet to
orchestrate the delivery of NFV-enhanced services to their enterprise and small and midsized business (SMB) customers. Specifically, Blue Planet will be integrated with
CenturyLink’s Programmable Services Backbone (PSB), providing the ability to orchestrate
VNFs from multiple vendors and bridge multiple technologies to rapidly deploy new services
across the company’s footprint.
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5.7.10 Telefónica, Blue Planet, Brocade, Intel, And Red
Hat: Orchestrating Vrouter Vnf With Deterministic
Performance
Telefonica collaborated with Brocade, Cyan, Intel, and Red Hat to demonstrate an
advanced and multi-vendor implementation of the ETSI ISG NFV architecture capable of
intelligently orchestrating resources to ensure predictable performance for telco-grade
network functions. This was called Enhanced Platform Awareness (EPA). The EPA demo
utilized Cyan’s Blue Planet as the intelligent NFV service orchestrator, the Brocade Vyatta
5600 vRouter as the VNF, and Telefónica’s custom VIM, all running on hardware
infrastructure utilizing Intel processors. Building upon the Deterministic NFV Collaboration
with Telefonica and Red Hat announced in 2014, the demo showcased the deterministic
allocation of CPU, memory, I/O, and storage resources in real-time to deliver carrier-grade
performance for a particular type of VNF.
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5.7.11
Centurylink, Blue Planet
5.7.12 Ciena Blue Planet SDN and NFV Orchestration
Platforms For Network Operators
Ciena Blue Planet is one of the industry’s first and most widely deployed SDN
and NFV orchestration platforms for network operators, Blue Planet has engaged with
Blue Orbit partners in a number of publicly announced production network deployments,
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trials, and PoCs with leading network operators. This includes multiple use cases that
demonstrate real-world implementation of NFV and SDN, ranging from multi-vendor
Ethernet service automation to deterministic NFV.
5.7.13 Ciena Blue Planet Container-Based Micro-Services
Architecture
Web-scale software for simplified operations and rapid feature adoption
Disruptive micro-service architecture
As more applications are being deployed in the cloud, the limitations of older,
monolithic software applications are becoming more apparent. Changes made to a
small part of the application require the entire monolith to be rebuilt and re-deployed.
Scaling equates to scaling of the entire application rather than just the components that
require more resources. As a result, changes and improvements are made at a glacial
pace, new features are adopted slowly, and integration with third-party integration
systems is difficult. In addition, the increasing CAPEX and OPEX required to operate
and upgrade these platforms is becoming a material burden on the balance sheet.
The micro-services architecture was developed to address these challenges. In a
micro-services architecture, an application is built using a combination of loosely
coupled and service-specific software containers that communicate using APIs, instead
of using a single, tightly coupled monolith of code. This development methodology
makes an application easier to enhance, maintain, and scale, making it prevalent in
cloud environments.
Ciena’s Blue Planet is built upon a container-based micro-services architecture.
Unlike the SDN and NFV solutions from large incumbent suppliers that package multiple
monolithic software applications focused on individual technology domains, Blue Planet
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provides a vendor-agnostic and programmable software platform that is highly
customizable for the network operator. Beyond SDN management and control (full
FCAPS) for Ciena’s packet and packet-optical networking products, Blue Planet can be
tailored to support use cases ranging from NFV service orchestration to multi-vendor
automation, and/or multi-domain service orchestration.
5.7.14
Ciena Blue Planet Container Based Architecture
Figure 47.
Benefits of Blue Planet's Container-Based Micro-Service
Architecture
One platform, multiple use cases: Users can easily customize and tailor the
platform by choosing the best software to accomplish a particular task, benefiting from
best-of-breed solutions by utilizing the latest technologies or third-party solutions.
Resilience: With Blue Planet’s architecture, if one component of a system fails, it
will not bring down the whole platform or affect the service being delivered.
Web-scale: As the demand on the platform increases, rather than scaling all the
components, scaling can be focused on the problematic micro-services that need to
grow with more resource allocation. The result is frugal use of existing resources,
lowering OPEX and improving ROI.
Agility and ease of deployment: Since each service is decoupled, services can be
upgraded and new features can be added and deployed independently of the rest of the
platform, with no downtime or interruption in the overall business.
Modularity: The cost of replacing a service is much cheaper in a micro-servicesbased architecture. As long as each service adheres to the API convention, the service
can be evolved or entirely replaced with much less technical and business risk. That
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also includes our customers' ability to add their own microservices to the platform when
they are looking for technology differentiation.
Micro-Services: Agility based on simple architecture
Source: WinterGreen Research, Inc.
A container-based micro-services architecture provides a complete departure
from monolithic software systems, creating a number of opportunities. Benefits
translate to transformative service agility, reduced OPEX, and lower professional
services fees typically associated with monolithic software design.
Figure 48.
Ciena Blue Planet Component Micro Services: SDN, NFV, and
Multi Domain
Source: Ciena
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5.8 Cisco Systems
Cisco designs and sells broad lines of products. It provides services and delivers
integrated solutions to develop and connect networks. Cisco helps customers build
networks and automate, orchestrate, integrate, and digitize information technology (IT).
Digital based products and services are offered. In an increasingly connected world,
Cisco is helping to transform businesses, governments and cities worldwide.
5.8.1 Cisco Business
Cisco has expanded to new markets that are a natural extension of the core
networking business. As the network has become the platform for delivering an everincreasing portfolio of IT–based products and services cisco has had remarkable market
growth.
Cisco conducts business globally. It manages the business by geography. The
geographic segments: Americas; Europe, Middle East, and Africa (EMEA); and Asia
Pacific, Japan, and China (APJC) are well defined.
Products and technologies are grouped into the categories: Switching; NextGeneration Network (NGN) Routing; Collaboration; Data Center; Wireless; Service
Provider Video; Security; and Other Products. Cisco provides a range of service
offerings, including technical support services and advanced services.
It is delivering technology and services to customers as solutions. Solution
priorities include cloud, video, mobility, security, collaboration, and analytics. The
network is at the center of these markets and technologies. Cisco is focused on
delivering integrated solutions to help customers achieve business outcomes.
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Cisco customers include businesses of all sizes, public institutions, governments
and service providers. These customers use Cisco as a strategic partner. Cisco is able
to help use IT to enable, differentiate or fundamentally define their business strategy
and drive growth, improve productivity, reduce costs, mitigate risk, and gain a
competitive advantage.
5.8.2 Cisco Strategy and Focus Areas
In an increasingly digital world, the network becomes all consuming.
Cisco customers increasingly use technology and, specifically, networks to grow
their businesses, drive efficiencies, and try to gain a competitive advantage. In this
increasingly digital world, data is the most strategic asset. It is increasingly distributed
across every organization and ecosystem.
Data is managed on customer premises, at the edge of the network, and in the
cloud. The network plays an increasingly important role enabling customers to
aggregate, automate, and draw insights from highly distributed data. There is a
premium on security and speed.
This is driving them to adopt entirely new IT architecture and organizational
structure. Cisco has a deep understanding of how technology can deliver outcomes.
The strategy is to lead customers in their digital transition with solutions including
pervasive, industry-leading security that intelligently connects nearly everything that can
be digitally connected.
To deliver on strategy, Cisco is focused on providing highly secure, automated
and intelligent solutions. Solutions build on infrastructure that connects highly
distributed data, globally dispersed, and spread across different organizations.
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Cisco has an ecosystem of partners and
developers. Cisco solutions enable gaining insight and
advantage from distributed data. Cisco systems scale,
Transforming the
Business
offer security, and agility.
As a part of this transformation, Cisco continues
Cisco has been
to make changes to organization, selling, and delivery of
transforming the
technology. It is aggressively transitioning the portfolio
business to move from
to enable delivery of on premise and through the cloud.
selling individual
In alignment with a strategy to shift to a business
model based on more recurring revenue, detailed
planning to expand cloud-networking platforms has been
undertaken. An increasing portion of product and
products and services to
selling products and
services integrated into
architectures and
solutions.
service portfolio accelerates a shift to a more
subscription and software-based model.
The Cisco approach is to continue to lead the market transitions in core markets,
and enter new markets where the network is foundational. Cisco continues to drive
product transitions, including the introduction of next-generation products that offer
better price-performance and architectural advantages.
Innovation across the portfolio seeks to sustain leadership. Strategic position is
enhanced through portfolio transformation, internal innovation, acquisition of strategic
assets, investments in start-up companies, and co-development of products with
customers.
Cisco is good at building of strategic partnerships.
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5.8.3 Cisco Leverages Market Transitions
Cisco seeks to capitalize on market transitions to digitation of everything to
address capture of sources of future opportunities. As part of continued transformation
of the business Cisco seeks to leverage market transitions occurring in the IT industry.
Market transitions are occurring with greater frequency.
Market transitions relating to the network are becoming increasingly significant as
intelligent networks move from being a cost center issue to becoming the core of the IT
processing. The network is at the core of every new data center. The focus is on
reducing network operating costs and increasing network-related productivity, in the
context of creating a platform for revenue generation, business agility, and competitive
advantage.
Significant market transitions are related to security. Security is the top IT priority
for IT. In an evolving dynamic threat landscape, Cisco has been able to address
security challenges with continuous threat protection. Protection needs to be pervasive
and integrated. Security solutions help protect the digital economy.
Security is an enabler that safeguards business interests, protects customers,
and creates competitive advantage. Cisco security strategy is focused on delivering a
unified threat-centric security architecture combining network-based, cloud-based and
endpoint-based solutions, providing customers more effective security outcomes and a
secure foundation to digitize assets.
Cisco has invested in security through a build, buy, and partner strategy to
provide security across the entire attack continuum before, during, and after a cyber
attack.
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5.8.4 Cisco Addresses Digital Transformation
Countries, cities, industries and businesses are pursuing "digital transformation".
This represents the application of technology to building new business models,
processes, software and systems. The aim is to capitalize on digital ways of doing
business.
Digital transformation is made possible by the convergence of people,
businesses and things. These types of transformations create opportunities to deliver
better customer experiences, create new revenue streams through business model
transformation, and optimize efficiency through workforce innovation.
As digital businesses is adopted, Cisco seeks to be a strategic partner by
providing a technology foundation for digital transformation. Offerings for this
opportunity incorporate a portfolio of products and services, outcome-oriented digital
solutions, a developer-rich environment and a partner ecosystem that integrate
connectivity, security, automation, collaboration and analytics across customers'
business value-chains.
The architectural approach and solution-based results help customers reduce
complexity, accelerate and grow, and manage risk. Virtualization, application-centric,
cloud-based, analytics-driven, and mobile solution platforms are offered.
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Figure 49.
Cisco Technology Foundation For Digital Transformation
Architectural approach
Solution-based results
Help customers reduce complexity
Help customers accelerate and grow
Help customers manage risk
Virtualization
Application-centric
Cloud-based
Analytics-driven
Mobile solution platforms
Source: Wintergreen Research, Inc.
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Cisco fiscal 2016 acquisition of Jasper Technologies, a developer of a cloudbased Internet of Things (IoT) services platform, positions Cisco in the IoT markets. IoT
is designed to help enterprises and service providers launch, manage and monetize IoT
services on a global scale.
5.8.5 Cisco Software-Defined Networking
Cisco is focusing on a market transition. Cisco move toward programmable,
flexible, and virtual networks brings risk of execution. Software-defined networking
(SDN) transition is focused on providing a virtualized network environment. A virtual
network enables flexible, application-driven customization of infrastructure.
SDN solutions combine application-specific integrated circuits (ASICs) with
software elements to reduce total cost of ownership, quality, security, scalability, and
experience requirements. There is no single architecture that supports all customer
requirements in this area.
SDN enables open, and programmable network infrastructure. Cisco strategy is
to design a set of solutions able to respond automatically to the needs of customer
mission critical applications. Application Centric Infrastructure (ACI) delivers centralized
application-driven policy automation, management, and visibility of both physical and
virtual environments as a single system.
ACI is comprised of Nexus 9000 portfolio of switches, enhanced versions of NXOS operating system, and the Application Policy Infrastructure Controller (APIC). APIC
provides a central place to configure, automate, and manage an entire network, based
on the needs of applications.
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5.8.6 Cisco Cloud Strategy
Cisco cloud strategy connects private and public clouds. Working across
hypervisors, software programs create and manage virtual environments. OpenStack
open source computing platform delivers integrated hybrid-cloud solutions.
Cisco supports secure cloud infrastructures. To make a cloud secure, it is
necessary to support a rich ecosystem of network-enabled applications. To deliver data
and analytics to implement the digitization of business, data center environments are
evolving a clos architecture.
As part of cloud strategy, Cisco is delivering infrastructure. Cloud-based
software-as-a-service (SaaS) offerings include WebEx, Meraki cloud networking, and
security and collaboration offerings. Cisco approach to the cloud is differentiated and
unique.
Cisco solution is tuned to address different cloud environments including private,
hybrid, and public clouds. Cisco cloud solution enables the enterprise to move
workloads across heterogeneous private and public clouds with the necessary policy,
security and management features.
This strategy depends on the development of new products and enhancements
to existing products. The aim is to respond effectively to emerging technological trends
and customer changing needs.
5.8.7 Cisco Switching
Switching is an integral networking technology used in campuses, branch offices,
and data centers. Switches are used within buildings in local-area networks (LANs),
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and across great distances in wide-area networks (WANs). Cisco switching products
offer many forms of connectivity to end users, workstations, IP phones, wireless access
points, and servers. They function as aggregators on LANs and WANs.
Cisco switching systems employ widely used technologies, Ethernet, Power over
Ethernet (PoE), Fibre Channel over Ethernet (FCoE), Packet over Synchronous Optical
Network, and Multiprotocol Label Switching. Many switches are designed to support an
integrated set of advanced services, allowing organizations to be more efficient by using
one switch for multiple networking functions rather than multiple switches to accomplish
the same functions.
Fixed-configuration switches are designed to cover a range of deployments in
both large enterprises as well as in small and medium-sized businesses, providing a
foundation for converged data, voice, and video services. Fixed-configuration switches
range from small, standalone switches to stackable models that function as a single,
scalable switching unit.
Modular switches are typically used by enterprise and service provider customers
with large-scale network needs. These products are designed to offer customers the
flexibility and scalability to deploy numerous, advanced, networking services without
degrading overall network performance.
Fixed-configuration and modular switches include products such as optics
modules, which are shared across multiple product platforms. The switching portfolio
includes virtual switches. These products provide switching functionality for virtual
machines, and are designed to operate in a complementary fashion with virtual services
to optimize security and application behavior.
The application centric infrastructure (ACI) solution is part of the data center
switching portfolio. Cisco ACI consists of the Cisco Nexus 9000 Series Switches, a
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Cisco APIC and accompanying centralized policy management capability, integrated
physical and virtual infrastructure, and an open ecosystem of network, storage,
management, and orchestration vendors.
During fiscal 2016, strong adoption of Cisco ACI occurred across geographies
and customer segments. Cisco plans to integrate new technologies with the Cisco ACI
solution. Cisco CloudCenter platform is a technology obtained through the acquisition
of CliQr Technologies.
It is an application-defined platform that works with the Cisco ACI networking
solution to provide an infrastructure agnostic way to streamline the modeling, migration,
and management of applications across IT resources. Tetration analytics platform
delivers real-time visibility across the data center using hardware, and software sensors
to provide behavior-based application insight with deep forensic-based analysis.
Multi-gigabit-capable technology is implemented on Cisco Catalyst 4500-E, 3850
and 3560-CX switches. Cisco Catalyst multigigabit technology can deliver speeds
beyond one Gigabit on the existing Category 5e cable delivery.
Utilizing capabilities in customer existing cabling infrastructure meets their
bandwidth requirements. Multi-gigabit technology enables intermediate data rates of
2.5 and 5 gigabitsper-second (Gbps) to ease the jump between traditional rates of one
Gbps and ten Gbps.
The technology supports Cisco’s power-over-ethernet capabilities known as
PoE+, and Cisco Universal PoE (UPOE). PoE is a technology for wired ethernet local
area networks (LANs) that allows the electrical current necessary for the operation of
each device to be carried by the data cables rather than by power cords. This
minimizes the number of wires that must be installed with the network, lowering cost
and downtime.
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Cisco’s Unified Access architecture based on the Unified Access Data Plane
ASIC, was first made available on the Cisco Catalyst 3850 and then added to the Cisco
Catalyst 4500-E and the Cisco Catalyst 3650. The Unified Access platform has been
adopted across all geographies and customer segments.
5.8.8 Cisco Spark
Cisco includes revenue from WebEx within the collaboration product category.
Cisco Spark was expanded to become a platform for messaging, meeting and calling
from the cloud. Cisco acquired Acano bringing increased scalability and enhanced
interoperability to on-premises video conferencing.
Cisco has partnering arrangements with Apple and IBM.
5.8.9 Cisco Data Center
The Cisco Unified Computing System (UCS) combines computing, networking
and storage infrastructure with management and virtualization. This combination
enhances speed, simplicity and scale. Cisco architecture provides pools of policydriven infrastructure.
Customers can optimize traditional workloads, data analytics, and cloud-native
applications. A common operating environment comes with an open application
program interface (API) for broad interoperability and automation.
Data center product innovations accelerate consolidation of physical and
virtualized workloads. Systems can be customized to take into account the customer
application requirements. Workloads move onto a single scalable, centrally managed,
and automated system.
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Cisco offers a portfolio of solutions designed to preserve customer choice,
accelerate business initiatives, reduce risk, lower the cost of IT, and represent a
comprehensive solution when deployed. Cisco UCS C3260, storage optimized server,
brings the UCS products' architectural advantages to parallel workloads, including cloud
and web-scale applications.
Figure 50.
Cisco Unified Computing System Portfolio Of Solutions
Functions
Preserve customer choice
Accelerate business initiatives
Reduce risk
Lower the cost of IT
Represent a comprehensive solution when deployed
Storage optimized server
Brings the UCS product architectural advantages to parallel workloads
Cloud applications
Web-scale applications
Source: WinterGreen Research, Inc.
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5.8.10 Cisco UCS Mini Edge Of The Network Soolution
At the edge of the network, Cisco UCS Mini is an all-in-one solution optimized for
branch and remote office, point-of-scale endpoint locations, and smaller IT
environments. Cisco data center infrastructure management and automation software
works within UCS Manager and UCS Director products. Cisco UCS portfolio has next
generation hyper-converged infrastructure.
Cisco HyperFlex systems solution represents combining software defined
storage, and data services software with Cisco UCS. Cisco ONE Enterprise Cloud
Suite solution enables private and hybrid clouds. Wireless products provide indoor and
outdoor coverage with seamless roaming for voice, video, and data applications. They
include wireless access points; standalone, controller-based, switch-converged, and
cloud-managed technologies; and network managed services.
These products deliver an optimized user experience over Wi-Fi and leverage
the intelligence of the network. The wireless solutions portfolio is enhanced with
security and location-based services. Connected mobile experiences (CMX) and Cisco
Enterprise Mobility Services platforms provide users with simplified management.
Mobile device troubleshooting features are designed to reduce operational cost,
and maximize flexibility and reliability. Cisco is investing in development with merchant
off the shelf silicon, and customized chipsets. Innovative product functionality is
available to the Wi-Fi market.
High Density Experience (HDX) suite of solutions improve battery life on mobile
devices, implement video optimization, and achieve flexible radio architecture.
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5.8.11 Cisco Competition
Cisco competes in the networking and communications equipment markets.
Products and services are used for transporting data, voice, and video traffic across
intranets, extranets, and the Internet. These markets are characterized by rapid
change, converging technologies, and a migration to networking and communications
solutions that offer relative advantages.
Market factors represent both an opportunity, and a competitive threat to Cisco. .
Price-focused competition from competitors in Asia, especially China are part of the
market.
Competitors include Amazon Web Services LLC; Arista Networks, Inc.; ARRIS
Group, Inc.; Avaya Inc.; Blue Jeans Networks, Brocade Communications Systems, Inc.;
Check Point Software Technologies Ltd.; Citrix Systems, Inc.; Dell Inc.; Extreme
Networks, Inc.; F5 Networks, Inc.; FireEye, Inc.; Fortinet, Inc.; Hewlett-Packard
Enterprise Company; Huawei Technologies Co., Ltd.; International Business Machines
Corporation; Juniper Networks, Inc.; Lenovo Group Limited; Microsoft Corporation;
Nokia Corporation; Palo Alto Networks, Inc.; Polycom, Inc.; Riverbed Technology, Inc.;
Symantec Corporation; Ubiquiti Networks and VMware.
The enterprise data center is undergoing a fundamental transformation arising
from the convergence of technologies, including computing, networking, storage, and
software. Previously these were segregated within the data center. The availability of
highly scalable and general purpose microprocessors, application-specific integrated
circuits offering advanced services, standards-based protocols, cloud computing, and
virtualization, have brought a convergence of technologies within the enterprise data
center.
End-to-end technology solutions are evolving for the enterprise data center.
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Data center and wireless products grew 5% and 3% in 2016. Offsetting these
increases was a 4% product revenue decrease in NGN Routing category, driven
primarily by a decrease in sales of high-end router products.
Sales of switching products were flat due to higher sales of data center switches,
flat sales of switches used in campus environments (which comprises the majority of
this product category), and lower sales of storage products.
Flat sales of switches used in campus environments was driven by uncertainty in
the macro environment. This led to a slowdown in customer spending. A challenging
environment with significant volatility and a highly competitive landscape characterizes
the market in which Cisco competes.
The network plays an increasingly important role enabling customers to
aggregate, automate, and draw insights from highly distributed data, where there is a
premium on security and speed. This is driving the adoption of entirely new IT
architectures and organizational structures.
Technology can deliver the outcomes customers need to achieve. Cisco strategy
is to lead customers in their digital transition with solutions that implement pervasive,
industry-leading security. The aim is to intelligently connect nearly everything that can
be digitally connected.
To deliver on strategy, Cisco is focused on providing highly secure, automated
and intelligent solutions. These are built on infrastructure that connects highly
distributed data that is globally dispersed across organizations. Together with an
ecosystem of partners and developers, Cisco is able to provide technology, services,
and solutions.
The aim is to enable customers to gain insight and advantage from the
distributed data with scale, security and agility.
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5.8.12 Cisco Revenue
Cisco Revenue by Segment
(In Millions of Dollars)
Year Ended December 31,
Products
Services
Total
Source: Cisco company reports
2014YET
36,865.0
11,218.0
48,083.0
2015YET
38,064.0
11,525.0
49,589.0
2014YET
30,391.0
12,838.0
7,586.0
48,083.0
2015YET
29,757.0
12,411.0
7,421.0
49,589.0
2015Q3
9,844.0
2,838.0
12,682.0
2016Q3
9,302.0
3,050.0
12,352.0
Cisco Revenue by Regional Segment
(In Millions of Dollars)
Year Ended December 31,
United States and Canada
Europe Middle East Africa
Asia Pacific Markets
Total
Source: Cisco company reports
Cisco Revenue by Segment
(In Millions of Dollars)
Quarter Ended September 30,
Products
Services
Total
Source: Cisco company reports
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Cisco Revenue by Regional Segment
(In Millions of Dollars)
Quarter Ended September 30,
2015Q3
7,792.0
3,094.0
1,796.0
12,682.0
United States and Canada
Europe Middle East Africa
Asia Pacific Markets
Total
Source: Cisco company reports
2016Q3
7,443.0
3,013.0
1,896.0
12,352.0
Cisco Global Units Analysis Quarter 3 2016
Cisco IP Phones (Units)
Desktop phones
2,675,941
1,414,258
Conference phones
33,988
Wireless phones
28,729
Softphones
Video Phones
Analog Station Ports
1,086,681
112,285
207,306
Cisco U.S. Units Analysis Quarter 3 2016
Cisco IP Phones (Units)
Desktop phones
1,720,528
689,939
Conference phones
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Wireless phones
Softphones
32,585
910,448
Video Phones
Analog Station Ports
67,024
129,187
Cisco Global Unified Messaging (seats)
942,375
Enterprise & SMB Voice Gateway DS0s Global
1,766,051
US 1,030,913
5.9 Equinix / Avaya Cloud SIP Communications
Figure 51.
Avaya Cloud Options
Enterprise Cloud
Managed Services
Cloud Solutions Delivered by BT Wholesale
Cloud Experience Built for Mobile Users
Avaya Equinox™ Experience
Communication that is simple, transparent, in context, and user defined
Source: WinterGreen Research, Inc.
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5.10
Ericsson
The application note describes the necessary steps and configurations for
connectivity between an Ericsson (Aastra) MD110 (MX-One) Version 3.2 SP1 and a
Cisco Unified Communications Manager (CUCM) 7.0 with SIP trunks.
The network topology supports end-to-end interoperability between Cisco Unified
Communications Manager and the Aastra MX-One (Ericsson MD110) PBX using SIP
trunks via IP connectivity.
Features are basic call, 3-way (ad-hoc) conference, call transfer (attended and
unattended), call forward (all, busy and no answer), hold/resume, and DTMF
internetworking. Cisco 3825 voice gateway can be used as the DSP farm point (MTP,
Conference bridge). Cisco voice gateways can be used and the decision to choose
what Cisco gateway model to use is left to the customer. The customer should choose a
Cisco IOS gateway model based on the capabilities and the capacity that will be
required based on the planned network deployment.
5.10.1 Ericsson Revenue
SEK b.
Net sales
Of which Networks
Of which Global Services
Of which Support Solutions
Of which Modems
Gross i
Q4
2016
65.2
32.4
29.4
3.4
—
Q4
2015
73.6
37.3
30.7
5.6
—
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YoY
change
-11%
-13%
-4%
-39%
—
Q3
2016
51.1
23.3
24.8
2.9
—
QoQ
change
28%
39%
19%
16%
—
Full year
2016
Full year
2015
222.6
108.3
101.7
12.5
—
246.9
123.7
108.0
15.0
0.1
161
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5.11
Fonality
Fonality provides mobility functionality. The cost is $29.95 per user. Onpremises PBX with the cloud hybrid solution starts up with an on-premises system
anchored by onsite hardware. A powerful cloud-based unified communications (UC)
and administration tools are provided.
Fonality is a hosted VoIP. Fonality can work for telecom for a 12-person sales
floor. Fonality provides call routing and distribution options to evenly distribute calls
among 3-12 agents working at any time.
Fonality targets small to medium businesses. Fonality offers a call routing
feature set within the control panel. Phones route through a dedicated internet line, in
this manner, computer traffic does not affect the voice quality.
Bring your own telecom (BYOT).
Kick upfront capital costs to the curb and only pay low flat monthly rates.
Provide all employees the same great experience, regardless of location.
Figure 52.
Fonality Flexibility of Hosted
Available software updates
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Anytime, anywhere access
Seamless scalability
Configuration backups
Moves, Adds, Changes in minutes
Source: Fonality
Figure 53.
Fonality Benefits of Premise
Investment protection
IP PBX on-site
Auto PSTN Failover
Source: Fonality.
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5.12
Huawei
Huawei Technologies is a Chinese multinational networking, telecommunications
equipment and services company. It is the largest telecommunications equipment
manufacturer in the world.
5.12.1 Huawei 2016 Business
Carriers are embracing a digital transformation. End users are demanding digital
services that deliver a real-time, on-demand, all-online, DIY, and social experience.
The Carrier's ICT Network 2020 transformation is in the areas of network, architecture,
operations, and services.
In order to help customers begin the digital transformation Huawei works with
leading global carriers. It has 36 innovation centers and has commercially deployed
over 70 NFV and SDN projects around the world.
Huawei expects to support 6.7 billion mobile broadband connections to provide a
better service experience, and support a 1 Gbit/s access rate. It expects to support 1
billion cellular IoT connections and enable ubiquitous networks to connect everything.
Achieving these goals requires innovation in technology and business models, as well
as cross-industry collaboration. Huawei has a focus on spectrums, air interfaces,
network architecture, integrated base stations, and user experience-based operations.
Huawei is entering the Gigaband era.
4K video and cloud services boost user demand for ultra-broadband, which is
accelerating many countries' economic development. Gigaband development strategy
works in terms of bandwidth, coverage, and experience. Huawei expects to upgrade
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broadband networks from 100 Mbit/s to 1,000 Mbit/s by continuously innovating access
technologies.
For coverage, Huawei strives to cover 90% of households with broadband
networks by 2020.
It has adopted the U-vMOS system to quantify video experience
indicators and form a unified video experience standard, in order to help carriers change
their network construction and operations model into one that is driven by user
experience.
The BDII guiding principle fuels innovation
For the enterprise market: Huawei is building Business-Driven ICT Infrastructure
(BDII). It continues to focus on developing ICT infrastructure with open architecture
through joint innovation with partners. This has allowed industry users to have
innovative, differentiated, and leading products and solutions.
5.12.2 Huawei Smart Devices
Smart devices will become smarter and more diverse. Huawei is developing
future-oriented capabilities focused on consumer needs under all scenarios, including
the way people live, work, and play. Huawei has made continuous breakthroughs with
mid-range and high-end flagship phones. The Mate 8 was a major hit among
consumers, and it sold more than 100 million smartphones in 2015.
Smartphones are market leaders in multiple countries. Mobile Broadband and
Home Device Product Line transformed itself by focusing on consumers. Smart watch
integrates technology and fashion. In the IoV and smart home domains, Huawei
provides consumers with easy-to-use products, superior services, and an inspired
experience through innovative solutions.
4.5G helps carriers tap into vast new markets
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Huawei was the first company in the industry to put forward the concept of 4.5G.
The goal is meeting consumer increasing experience needs and enabling carriers to
make full use of legacy assets. Huawei 5G technology optimizes carrier existing 4G
network infrastructure and brings higher speeds and a better user experience.
5.12.3 Huawei Regional Strengths
Carriers tap into new markets and develop more new services. Huawei is an
active player in standards organizations, and has helped make LTE-Advanced Pro, a
4.5G standard, the new marker for LTE standards at 3GPP. Huawei has worked with
multiple leading global carriers to deploy pre-commercialized 4.5G networks in Norway,
Germany, Australia, Kuwait, Saudi Arabia, the United Arab Emirates, China, Japan,
Canada, and Singapore, and has achieved positive results in this regard.
Accelerating 5G development through extensive innovation, 5G development has
entered a critical phase. Accelerating 5G development requires deeper technological
innovation and cross-industry collaboration. Huawei has invested heavily in innovation
and emerged as a major contributor to and leader of global 5G development.
While making significant breakthroughs in key 5G technologies, Huawei has
been an active player in major global 5G organizations such as the EU's 5G
Infrastructure Public Private Partnership (5G-PPP). It has launched joint innovation
projects with partners. One example is a partnership with NTT Docomo, Japan's largest
mobile communications carrier.
NTT launched the world's first multi-user 5G testing site in Chengdu, China. The
real-world testing environment provided at the site enables us to systematically verify
5G air interface technology and network architecture.
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5.12.4 Huawei Building Cloud Ecosystem
Huawei has launched cloud ecosystem strategy. under which we focus on IaaS,
enable PaaS, aggregate SaaSa , and develop a leading cloud operating system, Big
Data platform, and PaaS platform based on software platforms and enterprise cloud
services to create an open cloud ecosystem.
At the end of 2015, the number of Huawei's enterprise cloud partners exceeded
500. Working together, we have provided cloud services to over 2,500 customers in the
government & public utility, telecom, energy, and finance sectors across 108 countries
and regions, deploying more than 1.4 million virtual machines. We have also built 660
data centers worldwide, including 255 cloud data centers.
Huawei is actively supporting developers. In the carrier and enterprise markets,
Huawei has a open ICT developer ecosystem strategy. ICT infrastructure open
innovative and leading ICT capabilities to developers. An open environment
enablement platform is used for the carrier and enterprise markets.
Developers create innovative services, rapidly respond to and meet customers'
business needs, and help customers achieve business success. Over the next five
years, Huawei will invest US$1 billion to implement a developer enablement plan.
Huawei has 180 million consumer cloud service users and 27.5 billion app downloads in
the Huawei AppStore (HiApp).
Huawei has opened up software and hardware capabilities in cloud and devices,
and provided a series of development, testing, and promotion services for 150,000
mobile app developers. It has organized activities, including the Maker Lecture Room,
the Maker Carnival, and the Maker Competition to unleash the creativity of young
people, and motivate developers to succeed.
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5.12.5 Huawei Adopting a Product + Service Strategy
Huawei service strategy targets a ROADS experience, shifting from a "product
driven + service as support" focus to a "product driven + service driven" focus. Through
open collaboration, it has established a digital business ecosystem, and continued to
improve network performance, service quality, and user experience.
Through consulting and system integration services, Huawei has become a
strategic partner for carriers' operations transformation and ICT infrastructure
restructuring.
Huawei Revenue by Segment
(In Millions of Dollars)
Year Ended December 31,
Carrier Network Business
Telecom Networks
Global Services
Devices
Total
Source: Huawei company reports
2014YET
30,941.4
3,123.7
12,098.0
263.1
46,426.2
2015YET
34,846.1
4,141.4
19,369.2
894.8
59,251.4
2014YET
17,539.9
2015YET
25,153.5
16,268.7
6,834.2
4,970.0
813.5
17,539.9
19,202.4
7,579.1
5,846.4
1,470.0
59,251.4
Huawei Revenue by Regional Segment
(In Millions of Dollars)
Year Ended December 31,
China
Overseas
EMEA
Asia Pacific
Americas
Others
Total
Source: Huawei company reports
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Huawei is a leading global ICT solutions provider. Through dedication to
customer-centric innovation and strong partnerships, they have established end-to-end
capabilities and strengths across the carrier networks, enterprise, consumer, and cloud
computing fields. They are committed to creating maximum value for telecom carriers,
enterprises and consumers by providing competitive ICT solutions and services. Their
products and solutions have been deployed in over 140 countries, serving more than
one third of the world's population.
Huawei 's vision is to enrich life through communication. By leveraging their
experience and expertise in the ICT sector, they help bridge the digital divide by
providing opportunities to enjoy broadband services, regardless of geographic location.
Contributing to the sustainable development of society, the economy, and the
environment, Huawei creates green solutions that enable customers to reduce
consumption, carbon emissions, and resource costs.
5.12.6 Huawei Vision & Mission
They can only earn customers respect and trust through continuous dedication
and hard work. Therefore, they have insisted on customer centricity, creating long-term
values and bringing customers success.
5.12.7 Huawei Strategy
To adapt to the revolutionary changes that are taking place in the information
industry, Huawei is making strategic adjustments to better serve its customers. Huawei
has extended the reach of its innovative offerings from the telecom carrier network field
to the enterprise and consumer fields.
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5.12.8 Huawei Financial Highlights
Through the dedicated efforts of all their employees, their sales revenue reached
CNY203.9 billion and net profits amounted to CNY11.6 billion in 2011.
5.12.9 Huawei Corporate Governance
Huawei advocates "customers as their focus and dedicated employees as their
foundation." They will continue to improve organizational structure, processes, and
appraisal systems to achieve effective growth.
5.12.10
Huawei Research & Development
Huawei 's R&D expenses totaled CNY23,696 million in 2011, and the company
has spent accumulatively over CNY100 billion on R&D over the last decade.
5.12.11
Huawei Cyber Security
At Huawei , establishing and implementing an end-to-end global cyber security
assurance system is an integral part of their development strategy. Huawei is always
ready to cooperate extensively with governments, customers, and industry peers to
address cyber security threats and challenges all over the world.
5.12.12
Huawei Milestones
Founded in 1987, Huawei has grown from a USD 5,680 small company to a
global company with a sales volume of over USD 20 billion with business presence in
over 140 countries thanks to the tireless efforts of its staff and the company's globalmindedness.
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5.12.13
Huawei Annual Report
Huawei Technologies releases an annual report with consolidated financial
statements audited by KPMG.
Huawei Partners with China Telecom,
Shenzhen Gas On Smart Utility
5.12.14
Huawei has worked to create a smart utility; the firms open a working group to
develop gas meter reading and gas grid surveillance solutions.
Huawei signed a narrowband “internet of things” cooperation agreement with two
compatriot companies, Shenzhen Gas and China Telecom Shenzhen, with the aim of
promoting the NB-IoT application in smart utility applications. A joint work group is to be
set up to start cooperation on household meter reading, gas grid surveillance and
integration of gas IT applications. The joint work group aims to achieve technological
verification and trial application. NB-IoT-based remote meter reading is being done to
verify the technological feasibility.
The group plans to carry out industrial standardization of the NB-IoT technologies
on data transmission for smart gas terminals in a move to boost the extension of NB-IoT
applications to the gas industry, and plans to promote the scale deployment of NB-IoTbased smart utility tech in gas provisioning to facilitate the construction of a smart city
initiative in the city of Shenzhen.
The NB-IoT technology features deep coverage, massive connectivity, ultra-low
power consumption, high reliability and security. The solution upgrades the gas
industry applications. NB-IoT solution facilitates telecom operators by embracing new
opportunities in terms of IoT services, boosting the healthy network construction cycle.
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Huawei safe city solutions have been deployed in 100 cities across 30 countries.
5.13
Microsoft
Microsoft targets personal computing. It seeks to bring automated process to
every person and every organization. It seeks to build best-in-class platforms and
productivity services for a mobile-first, cloud-first world. Microsoft works to reinvent
productivity & business processes, build the intelligent cloud platform, create more
personal computing.
5.13.1
Microsoft / Mojang AB Minecraft
Mojang AB is a games studio based in Stockholm, Sweden. It was founded in
2009. The creator of the best-selling game: Minecraft second game, the card-collecting
tactical battler Scrolls, and have dabbled in publishing with Oxeye Game
Studio’s awesome side-scrolling robo-blaster Cobalt.
In 2014, Mojang was bought by Microsoft. The acquisition hasn’t changed much
about the company. It supports games on multiple platforms, including iOS, Playstation
and more, as well as Windows and Xbox.
5.13.2
Microsoft Reportable Segments
Productivity and Business Processes
Microsoft Productivity and Business Processes segment consists of products and
cloud services. They are included in portfolio of productivity, communication, and
information services. They span a variety of devices and platforms. This segment
comprises:
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TABLE 5-26
MICROSOFT PRODUCTIVITY AND BUSINESS PROCESSES SEGMENT
•
Office Commercial, including volume licensing and
subscriptions to Office 365 Commercial for products and cloud
services such as Microsoft Office, Exchange, SharePoint, and
Skype for Business, and related Client Access Licenses
(“CALs”).
•
Office Consumer, including Office sold through retail or
through an Office 365 Consumer subscription, and Office
Consumer Services, including Outlook.com, OneDrive, and
consumer Skype services.
•
Microsoft Dynamics business solutions, including Dynamics
ERP products, Dynamics CRM on-premises, and Dynamics
CRM Online
Source: WinterGreen Research, Inc.
Intelligent Cloud
Microsoft Intelligent Cloud segment consists of public, private, and hybrid server
products and cloud services that can power modern business. This segment primarily
comprises:
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Figure 54.
Microsoft Intelligent Cloud Segment
•
Server products and cloud services, including Windows Server, Microsoft
SQL Server, Visual Studio, System Center, and related CALs, as well as Microsoft
Azure.
•
Enterprise Services, including Premier Support Services and Microsoft
Consulting Services.
More Personal Computing
Microsoft personal computing segment consists of products and services geared
towards harmonizing the interests of end users, developers, and information technology
professionals across screens of all sizes. This segment primarily comprises:
•
Windows, including Windows original equipment manufacturer licensing
(“Windows OEM”) and other non-volume licensing of the Windows operating
system, volume licensing of the Windows operating system, patent licensing,
Windows Embedded, MSN display advertising, and Windows Phone licensing.
•
Devices, including phones, Surface, and Microsoft PC accessories.
•
Gaming, including Xbox hardware; Xbox Live, comprising transactions,
subscriptions, and advertising; video games; and third-party video game royalties.
•
Search advertising.
Microsoft revenue is directly attributed to segments. Revenue recognized by one
segment may benefit other segments. Revenue on certain contracts is allocated among
the segments based on the relative value of the underlying products and services,
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which can include allocation based on actual prices charged, prices when sold
separately, or estimated costs plus a profit margin.
5.13.3 Microsoft Revenue by Segment
Microsoft Revenue by Segment
(In Millions of Dollars)
Quarter Ended September 30,
Corporate and Other
Productivity and Business Processes
Intelligent Cloud
More Personal Computing
Total
Source: Microsoft company reports
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2015Q3
-1,200.0
6,306.0
5,892.0
9,381.0
20,379.0
2016Q3
-1,881.0
6,658.0
6,382.0
9,294.0
20,453.0
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Microsoft Revenue by Segment, 3 Months and 6 Months Ending December 31,
Worldwide, 2015 and 2014
In Millions of Dollars
Three Months Ended
December 31,
Microsoft
Productivity and Business Processes
Intelligent Cloud
Personal
Computing
Corporate and Other
Total revenue
Six Months Ended
December 31,
2015
2014
2015
2014
6,690.0
6,343.0
6,822.0
6,041.0
12,990.0
12,232.0
13,312.0
11,516.0
12,660.0
13,282.0
22,114.0
24,548.0
-1,897.0
325.0
-3,161.0
295.0
23,796.0
26,479.0
44,175.0
49,671.0
Source: WinterGreen Research, Inc.
Microsoft is a technology leader focused on building best-in-class platforms and
productivity services for a mobile-first, cloud-first world. Microsoft software, services,
and devices deliver opportunity, convenience, and enhanced value.
Highlights from the second quarter of fiscal year 2016 included:
•
Commercial cloud, comprises Office 365 Commercial, Microsoft Azure,
and Dynamics CRM Online, reached an annualized run rate exceeding $9.4 billion.
•
Office 365 Consumer subscribers increased to 20.6 million.
•
Dynamics CRM Online seats more than doubled year-over-year.
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•
Microsoft Azure revenue from premium services nearly tripled year-
over-year, and over one third of the Fortune 500 have Enterprise Mobility, nearly tripling
year-over-year.
•
Windows 10 is running on 200 million devices worldwide.
•
Xbox Live monthly active users grew 30% year-over-year to 48
million.
5.13.4
Skype and Microsoft
Skype is part of Microsoft. Skype enables people to connect in ways that
transform and enhance their lives. Skype offers text, voice and video to make it simple
to share experiences with the people that matter, wherever they are.
Skype works on whatever device the user has. It works on the phone or
computer or a TV. Skype is free. People can speak, see and instant message other
people on Skype. Group videos work with the latest version of Skype.
When users pay a little on Skype they can do more things, in more ways, with
more people. Low fees permit calling phones, accessing WiFi and sending texts. Users
can pay as you go or buy a subscription.
In the workplace, users can bring an entire ecosystem of workers, partners and
customers together. Skype works by adding friends, family and colleagues. Hundreds
of millions of people are using Skype to do things together.
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5.13.5
Microsoft / Skype / GroupMe Free Group
Messaging
Microsoft / Skype / GroupMe provides a private chat room for a small group.
Users can have as many as wanted , and it's always free. Users can coordinate with
coworkers, organize a game night, and keep in touch with family all in the same place.
Figure 55.
Microsoft / Skype / GroupMe Free Group Messaging
Source: GroupMe
GroupMe was built overnight at a TechCrunch Disrupt Hackathon. The
messaging app quickly accumulated millions of users, millions in venture capital, 20
employees, and an overwhelming barrage of media attention. The momentum was
enough to convince Skype to purchase GroupMe.
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5.13.6
Microsoft SOA
Service Orientation (SO) is the natural evolution of current development models.
Object-oriented models came before the component-based development model in the
90s. Service orientation (SO) retains the benefits of component-based development
(self-description, encapsulation, dynamic discovery and loading).
There is a shift in paradigm from remotely invoking methods on objects, to one of
passing messages between services. Schemas describe the structure of messages.
Contracts are used to define acceptable message exchange patterns and policies to
define service semantics. This promotes interoperability, and thus provides adaptability
benefits, as messages can be sent from one service to another without consideration of
how the service handling those messages has been implemented.
Figure 56.
Microsoft Service Orientated Architecture SOA Functions
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




To developers and solution architects, service orientation is a means
for creating dynamic, collaborative applications. By supporting run-time
selection of capability providers, service orientation allows applications
to be sensitive to the content and context of a specific business
process, and to gracefully incorporate new capability providers over
time.
To the IT manager, service orientation is a means for effectively
integrating the diverse systems typical of modern enterprise data
centers. By providing a model for aggregating the information and
business logic of multiple systems into a single interface, service
orientation allows diverse and redundant systems to be addressed
through a common, coherent set of interfaces.
To the CIO, service orientation is a means for protecting existing IT
investments without inhibiting the deployment of new capabilities. By
encapsulating a business application behind capability-based
interfaces, the service model allows controlled access to mission-critical
applications, and creates the opportunity for continuous improvement of
the implementation behind that interface. Service orientation protects
investments from the swirl of change.
To the business analyst, service orientation is a means of bringing
information technology investments more in line with business strategy.
By mapping employees, external capability providers and automation
systems into a single model, the analyst can better understand the cost
tradeoffs associated with investments in people, systems and sourcing.
To Microsoft, service orientation is a crucial prerequisite to creating
applications that leverage the network to link the actors and systems
that drive business processes. This application model transcends any
single device, crossing boundaries respectfully, and rejecting the
restrictions of synchronicity. SOA-enabled solutions pull together a
constellation of services and devices to more effectively meet your
business challenges than the disconnected applications of the past.
Source: WinterGreen Research. Inc.
The architectural concepts associated with SOA enable loose coupling. Loose
coupling is the fundamental principle behind SOA, enabling us to summarize up the
benefit of SOA in a single word: agility.
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As traditional application architectures evolved from the mainframe application
through client server to multi-tier web applications, the applications have remained to a
large extent tightly coupled. In other words, each of the subsystems that comprise the
greater application is not only semantically aware of its surrounding subsystems, but is
physically bound to those subsystems at compile time and run time. The ability to
replace key pieces of functionality in reaction to a change in a business model, or of
distributing an application as individual business capabilities, is simply not possible.
With a Service Oriented Architecture the application’s functionality is exposed
through a collection of services. These services are independent and encapsulate both
the business logic and its associated data. The services are interconnected via
messages with a schema defining their format; a contract defining their interchanges
and a policy defining how they should be exchanged.
5.13.7
Microsoft .Net Open Source
Microsoft is seeking to address the needs of the open source community with
.Net. Roslyn compiler project to open source and formed the .Net Foundation to
promote .Net technologies in open source. Open-sourcing of its WinJS JavaScript
project is underway. Roslyn is the .Net Compiler Platform. It provides C# and Visual
Basic compilers with rich code analysis APIs so that developers can build code analysis
tools with the same APIs Microsoft uses to implement Visual Studio. An end-user
preview of Roslyn for Visual Studio 2013 was announced as well.
5.14
Mitel
Mitel business communication powers 2 billion connections every day, including
over 33 million daily cloud connections. It helps companies connect, collaborate and
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take care of their customers anywhere, anytime, over any device. With over 40 years of
experience providing business communication solutions, more than 60 million users in
100 countries have with their communication needs. It’s why we hold the #1 market
share leader in Europe, the Middle East and Africa. It is a leader in Unified
Communications. Offering the best path to the cloud has made a fastest-growing
global cloud communication provider.
5.14.1 Mitel Business Communication Experts
Mitel has the industry’s broadest portfolio of business phone systems,
collaboration and contact center solutions . Target markets are communications needs
of the smallest business to the largest enterprise, in the cloud and on premise. Mitel
products include applications and mobility options that optimize businesses and make
companies more productive.
Solutions help customers keep up with leading technology trends, like bring-yourown-device (BYOD), cloud-enablement and multi-channel communication. Businesses
can even use our solutions to help attract and retain the best employees and
customers. Solutions create a foundation for scalable and upgradable systems.
Mitel is an innovative company but technology does not dictate our decisions.
Mitel solutions are designed based on customer business objectives and challenges,
and innovation is reflected in 1,800 patents and applications.
5.14.2 Mitel Empowering Partners
Mitel has 2500 channel partners globally. Partners win customers with margin
advantage, sales and marketing enablement and the most flexible solutions. In the
cloud, on premise or a hybrid of the two, Mitel is there.
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The choice and flexibility of products and services enable partners to build
efficient, robust offerings that are tailored to suit their business needs. Partners gain
additional advantages through our post-sales technical support and one-on-one
relationship approach.
60 Million Users Worldwide
Award-winning Reliability & Redundancy
Unlimited Calling/Faxing/Conferencing
$19.95
Anytime -Fees Apply
5.14.3 Mitel Signs Definitive Agreement to Divest Mobile
Business
Mitel has refocused on UCC market as digital transformation accelerates premise
to cloud transition. Reduces gross leverage from 3.3x to 1.8x on a proforma basis and
improves cash flow to drive shareholder value
Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in real-time business, cloud
and mobile communications, today announced that it has entered into a definitive
agreement to divest its mobile division to the parent company of Xura, Inc. for $350
million in cash, a $35 million non-interest bearing promissory note and an equity interest
in Sierra Private Investments L.P., the limited partnership that will own Xura and the
mobile division. The cash portion of the purchase price is subject to adjustments for
closing working capital and indebtedness.
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5.14.4 Mitel Reports September Quarter Results
GAAP Revenues of $279.8 million
In Q3 the Mitel team delivered a solid performance reporting GAAP EPS of $0.20
and non-GAAP EPS of $0.12. In a highly competitive and rapidly changing landscape,
Mitel continued to win new enterprise accounts in premise and cloud. Financial
Highlights
in millions
(except per share data)
Q3 2016
Q3 2015
279.8
$
Historical
Currency
Constant
Currency1
GAAP Revenues
$
GAAP Net Income (Loss) $
25.1
290.7
$
$
285.8
(8.1
)
$
$
(0.08 )
(9.2
)
GAAP EPS $
0.20
$
(0.07 )
Significant new contract award for 60,000 private cloud users from a major
German automobile manufacturer. Deployment is scheduled to begin in the fourth
quarter of this year.
Introduced the new Mitel 6900 series sets with high resolution touch screen
display designed for seamless smartphone and desk phone integration, featuring
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bluetooth sync for automatic handoff from smartphone to desk phone, shared access to
contacts across devices and WiFi connectivity.
5.14.5 Mitel Cloud and Revenue
Recurring cloud seats grew by 43,000 during the quarter, up from 31,000 seats
added during Q2-2016, and now stand at 494,000 seats.
Bouygues Telecom, a leading enterprise carrier in France, chose Mitel UCaaS
solutions to market to their more than two million professional and corporate users.
A major European government customer chose to migrate 40,000 seats through
a Mitel Cloud enabled service provider.
Strength in cloud services in North America and Europe.
Mitel Networks
(in millions of US dollars)
MITL-F
CY15
Q1
CY15
Q2
CY15
Q3
CY15
Q4
CY16
Q1
CY16
Q2
CY16
Q3
Total Cloud
1,375,635
1,611,172
1,763,857
1,929,882
2,194,040
2,468,791
2,654,978
Seats
Recurring Cloud
304,956
329,620
370,093
401,737
419,766
450,856
494,302
Seats
Retail Cloud
$ 50
$ 49
$ 49
$ 49
$ 50
$ 50
$ 47
Monthly ARPU
Retail Cloud
Avg Seats per $ 39
$ 38
$ 39
$ 39
$ 37
$ 37
$ 37
Customer
Retail Cloud
Monthly
0.8
% 0.7
% 0.9
% 0.7
% 0.6
% 0.7
% 0.7
%
Customer
Churn
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MITEL NETWORKS CORPORATION
SUMMARY STATEMENT OF OPERATIONS INFORMATION
(in millions of US dollars)
(unaudited)
As Reported
Quarter Ended
September 30, 2016
(US GAAP, except as
indicated otherwise)
Non-GAAP Revenues
$
Less: Purchase accounting revenue adjustments
Total Revenues
Three Months Ended June 30
279.8
279.8
As Reported
Quarter Ended
September 30, 2015
(US GAAP, except as
indicated otherwise)
$
293.7
(3.0
290.7
)
Six Months Ended June 30
2016
2015
2016
2015
307.2
276.9
583.3
525.0
5.14.6 Mitel Enhances Reliability of Cloud-Based Business
Communications and Collaboration Services
Mitel has a partnership with VeloCloud improves network performance through
software-defined wide area networking and provides 3x times cost savings over
traditional WANs. New Mitel systems steer business-critical traffic to the highest
performing paths with SD-WAN technology.
Mitel optimizes the performance of voice and video
Assured service quality
Provides three times the savings of a traditional WAN
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5.14.7 Mitel Reduced IT Maintenance
Mitel® real-time business, cloud networking solution increases the performance
and reliability of business communications. Mitel is streamlining network management
and providing three times the cost savings of a traditional WAN.
Heavy traffic or high bandwidth usage can lower quality for fast, robust Internet
connections. MiCloud Edge is powered by Software-Defined Wide Area Network (SDWAN) technology from VeloCloud™. Companies can maximize bandwidth resources to
provide optimal service quality for voice and video applications with SD-WAN that
enables businesses to prioritize their applications and detect the highest quality
connectivity path.
MiCloud Edge facilitates network management. It works for multiple locations.
New offices or branches can be mobilized within minutes. Simplified configuration
options monitor and control them from a centralized, cloud-based location. MiCloud
Edge offers cost savings by minimizing the need for IT staff at each office and allows
most companies to scale.
Software-Defined Wide Area Networking (SD-WAN) is a transformational
approach to simplify branch office networking and assure optimal application
performance. Unlike traditional WANs, SD-WAN delivers increased network agility and
cost reduction. Software-Defined WAN has its roots in Software-Defined Networking
(SDN), the underlying principle of which is to abstract the network hardware and
transport characteristics from the applications that use the network
VeloCloud Orchestrator and a branch platform, V Dynamic Multipath
OptimizationTM
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Aggregate broadband Internet, 4G-LTE, and MPLS circuits with applicationaware per-packet link steering and on-demand remediation to achieve optimal
performance for demanding, real-time voice and video over any transport.
By deploying Mitel's MiCloud and MiCollab services, NORDSEE aims to
streamline communications between its new headquarters in Germany, headquarters in
Austria and over 300 restaurants. Consolidation of collaboration, mobility and
messaging into a unified infrastructure with one corporate directory is expected to drive
employee productivity through easier, more interactive communications. New tools,
including video conferencing and chat, will offer new ways of working and cooperating
between all sites. Mitel's real-time communications tools will also be available via a
single smartphone app enabling staff to access company data from any device or
location.
Mitel will initially deploy MiCloud and MiCollab at NORDSEE's new headquarters
in Bremerhaven, Germany, before rolling the solution out to its stores and restaurants
across Germany and Austria.
Mitel MiCloud product overview is part of a series on unified communications as
a service, or UCaaS. Part one examined the evolution of UC in the cloud, and part two
discussed the business case for UCaaS. Part three detailed the purchasing criteria and
key features to consider, and part four compared the top vendors in the market.
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The Mitel MiCloud Enterprise, Business and Office products provide a complete
cloud-based unified communications portfolio that users can pair with advanced
services, such as cloud contact centers and video conferencing.
MiCloud Enterprise is geared toward large companies, with 100 to 10,000 users.
The product is based on Mitel's MiVoice Business and MiCollab platforms, which means
companies with Mitel voice over IP products can move to the cloud-based platform
without a significant learning curve.
MiCloud Enterprise features include call transfer, speed dial, call recording, do
not disturb, localized E911, instant messaging and presence, PC softphone, voicemail
with integrated email forwarding, call conferencing, and the MiCollab desktop and web
client.
Mitel users can manage their products and services with one bill that includes the
whole infrastructure, along with MPLS networks and Session Initiation Protocol trunks
for incoming and outgoing calls.
The company provides a range of compatible IP phones, including desk phones,
wireless phones and conference stations. Enhanced mobility features for smartphones
and mobile devices help employees communicate with each other and customers no
matter where they're located.
MiCloud Enterprise integrates with Salesforce and Microsoft Office. Additional
customer relationship management (CRM) systems can also be connected.
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5.14.8 Mitel Cloud Technology
The key to the successful deployments is the user experience. Giving users a
vastly improved user experience in terms of voice codecs, but not removing any of the
services that they’re used to, like ringback tones, prepay—these are the key things, as
well as introducing new services based on VoLTE as a platform, such as VoWiFi.
VoLTE, is the catalyst to moving to an all IP, all IMS-based core network, which
fundamentally means this is the first time that a mobile network operator’s servers for
voice have been independent of the user agent (the device) and the access network.
This means that VoLTE is an enabler for the next generation of services—not just voice
calling. They enable the operator to make the move to things like contextualized
communications, multi-device support, support for SIMless devices and new paradigms
enabled by WebRTC and other technologies.
A move to the cloud is actually a two-step process: the first is virtualization, and
the second is the “cloudification” of the applications. It’s really the latter that enables
NFV; it’s where you re-architect the products to fully exploit and realize the benefits that
NFV would provide. Virtualized deployments have been around for a number of years
now. Commercial deployments of VoLTE that are virtualized. The next stage is NFV,
cloudification and fully automated networks.
5.14.9 Mitel’s Approach To Developing 5G Technologies
5G is more than just another “G.” It’s actually a new type of network: dynamic,
automated, supporting the shift from communication between people to communication
between things. This actually means a new way of architecting your network based on
NFV technology and, more significantly, microservices. Mitel is at the leading edge of
microservices architecture and exposing the network via open APIs.
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In the next three years, the biggest change in networks will be the move to a
DevOps model. This will be a paradigm shift for the way operators build and operate
their networks. It will have to be matched by the vendors. This is all in support of
continuous development and continuous innovation within the networks.
5.15
NEC
Figure 57.
NEC Global Sales by Segment
Source: NEC.
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5.15.1 NEC Communication Platforms
NEC is positioned to support maintaining competitive advantage. Employees
and customers can interact rapidly and with as few barriers as possible. NEC offers an
array of products that helps everyone throughout an organization communicate
seamlessly both with customers and with one another. The results are greater efficiency
and increased productivity.
5.15.2 NEC Software-Based Communication Platforms
Solution
Function
UNIVERGE Cloud Services UCaaS completely
UNIVERGE
Cloud Services
changes the way you purchase communications and
Unified
redefines the way you communicate - truly empowering
Communication-
your workforce to become more agile, more flexible
as-a-Service
and more productive.
(UCaaS)
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mor
SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
UNIVERGE 3C is a complete, software-based,
UNIVERGE 3C
mor
unified communications solution that redefines the way
a business and individuals communicate.
more
5.15.3 NEC Software and Hardware Based: UNIVERGE®
SV9000
Solution
Function
UNIVERGE®
more
The next evolution of award-winning
mor
SV9000
communications technologies for businesses of all sizes,
Series
the UNIVERGE SV9000 provides cutting-edge technology
that streamlines communications and information delivery.
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5.15.4 NEC Small to Medium-Sized Businesses
Communication Platforms
Solution
Function
SMB
more
Each SMB Platform is a comprehensive
Communication
integrated solution designed to meet the unique
Platforms
challenges and communication needs of SMBs.
mor
Organizations can decide the most effective and costefficient way for their employees to communicate.
5.15.5 NEC Large Enterprise Communication Platforms
Solution
more
Feature
Large
Provides business value to those larger enterprises dealing
Enterprise
with issues of regional and global expansion, worker mobility,
Communication
disaster recovery, business continuity and environmental
Platforms
responsibility.
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5.16
NetSapiens
NetSapiens is headquartered in San Diego, California. It is a growing, agile and
highly efficient organization. NetSapiens has 29 employees and revenue of $6.3M in
22016. They have raised $3.3M in funding.
NetSapiens offers smart network applications. It leverages communications
networks. NetSapiens delivers the communication applications.
At NetSapiens, SNAPsolution is available when users pay a one-time initial cost
for the total number of current calls handled on the system. Users get unlimited seats
with all features included. Concurrent call pricing model is efficient.
With the NetSapiens SNAPsolution, value comes from the VoIP or Unified
Communications platform. Instead of paying high prices for only some of the software
features needed, the SNAPsolution pricing model is designed to give all of the features
based on flexible concurrent call pricing.
5.17
RingCentral Next-Gen Competitor
Ring Central is the market leader in SaaS. The move to the cloud is transforming
every industry, and the enterprise communication solutions are leveraging SaaS.
As the mobile workforce works from anywhere, people require multiple ways to
communicate. Avaya's bankruptcy is a reflection of the industry shift from on-premises
solutions to the cloud, giving RingCentral significant market traction. It is positioned to
empower businesses with innovative solutions that provide a mobile-first, unified
communication experience.
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5.18
Shoretel
ShoreTel offers an Internet protocol-based telephony hardware and software. It
targets small and midsized businesses, government agencies, and schools. IP services
is a less expensive alternative to standard phone service. It provides voice, video, data,
and mobile communications; products include phones and switches.
Messaging and systems management software are offered. The company
licenses its software for use in customers' own data centers and offers a cloud-based
subscription service. ShoreTel outsources its manufacturing operations, generates
most of its sales in the US. It has sold systems to about 35,000 customers in the
financial services, health care, manufacturing, and technology industries.
Figure 58.
ShoreTel Target Markets
Financial services
Health care
Manufacturing
Technology
Outsources manufacturing operations
Generates most of its sales in the US
Sold systems to 36,000 customers
Source: WinterGreen Research, Inc.
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ShoreTel Revenue:
Three Months Ended
Six Months Ended
December 31,
2016
2015
2016
2015
$41,048
$64,129
$82,581
$72,316
$59,886
$37,863
$37,989
Product
$32,280
Hosted and related services
$36,694
$30,484
Support and services
$19,060
$18,899
Total revenue
$88,034
5.19
$90,431
$174,308
$180,456
Vonage
Vonage is a leading provider of business VoIP. User lines are available as low as $19.99.
What I really like about Vonage Business, is their incredibly easy-to -use online portal.
They make it really simple to add and remove features and forward calls to your cell
phone, which is great.
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Three Months Ended
September 30,
2016
$
Total revenues
Three Months Ended
2015
248,359
$
223,360
Nine Months Ended
September 30,
2016
2015
2016
2015
$248,359
$223,360
$708,858
$664,948
Vonage revenues are for services, revenue derived from monthly subscription
fees that customers are charged under service plans. Services revenues are also
accrued from per minute fees for international calls if not covered under a plan. Monthly
subscription fees are automatically charged to customers’ credit cards, debit cards or
electronic check payments.
5.20
West Corporation
West is a global provider of technology-enabled communication services. West
offers a broad range of communication and network infrastructure solutions that help
manage or support essential communications. These solutions include unified
communications services, safety services, interactive services such as automated
notifications, specialized agent services and telecom services.
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The scale and processing capacity of West technology platforms, combined with
expertise in managing multichannel interactions, enables provision of reliable, highquality, mission-critical communications. Systems are designed to maximize return on
investment and help build smarter, more meaningful connections. West is improving
channels, adding capabilities. and supporting business and consumer collaboration,
connection, and transaction.
Clients include Fortune 1000 companies, small and medium enterprises. West is
active in a variety of industries: telecommunications, retail, financial services, public
safety, education, technology and healthcare. It has operations in the United States,
Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.
5.20.1 West Services
Unified communications services are integrated. Unified communications
services are available as a complete cloud-based solution. Unified communications
consist of enterprise SIP voice, conferencing, collaboration, network management,
unified messaging, and presence. Contact center and client application integration are
offered.
West combines reliable technologies with experience and flexibility. The aim is
to provide solutions that are easy to use and scalable. Customization to client specific
needs is part of the solution package. Products and services can improve aspects of
business by enabling personalized engagement, meetings, enhanced productivity, and
immersive communication experiences.
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5.20.2 West Corporation Revenue
September 30,
Three Months Ended
Nine Months Ended
2016
2015
2016
2015
$ 571,407
$ 574,448
$ 1,724,583
$ 1,711,829
Figure 59.
West Corporation Revenue by Segment
September 30,
Three Months Ended
Nine Months Ended
2016
2016
2015
$1,085,248
$1,109,931
220,648
208,528
221,400
194,332
206,128
203,840
2015
Unified Communications Services
$352,377
$365,822
Safety Services
75,061
73,812
Interactive Services
76,439
68,237
Specialized Agent Services
70,255
68,196
Intersegment eliminations
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(2,725)
(1,619)
(8,841)
(4,802)
$ 574,448
$ 1,724,583
$ 1,711,829
Total
$ 571,407
5.21
ZyXEL
Source: ZyXEL
Figure 60.
ZyXEL SIP IP PBX Functions
X6004
ˍ SIP Proxy, Registrar and Redirect Server (RFC 3261)
ˍ DSP Supporting Rich Call Features and Codec Transcoding
ˍ Optional Trunking Interfaces
Supporting FXO, FXS, ISDN-BRI, T1, E1 and SIP Trunks
ˍ Voice Mail with E-mail Forwarding
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ˍ Firewall-transparent Softphone and Web Phone
ˍ Upgradeable N-way Meet-Me Conference
ˍ Web-based Management for System and Personal Configurations
ˍ Auto-provisioning
ˍ ZyXEL SmartExpand Stackable Mechanism
Stable Telephony Services are provided. X6004 uses IP PBX DSP to prevent
unpredictable service break-offs. Smart expand allows users to stack many X6004 to
gain in capacity and system availability.
Premium Voice Quality is offered. Dedicated DSP resource and QoS
mechanism guarantee premium voice quality and performance. With wideband CODEC,
ZyXEL VoIP solution provides excellent voice quality.
Excellent Mobility and Productivity
X6004’s soft phone and personal web phone enable the road warriors with
complete telephony service as working in office. Firewall transparent VoIP
communications ensures the best portability. Easy Management is featured.
The intuitive web-based management, wizard program and centralized
dashboard ease the administration hassle. Auto provisioning minimizes the effort of
deploying all sorts of ZyXEL IP phones, ATAs and VoIP gateways.
Expandable Design Protects Customer Investments.
Modular design of trunk interfaces, features, and DSP ensure incremental
investment to fit needs. X6004 can work as a trunk gateway as well to construct a
multi-site VoIP service environment with other X6004s.
Seamless Integration with Telco, ITSP Services, and Legacy PBX
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X6004 supports the versatile trunking expansions, including FXO, FXS, ISDN, T1
and E1. The users can easily fit into all sort of telephony environment. Standard SIP
trunks and trusted peers make X6004 seamlessly integrated with ITSP services.
Value-added Services Enrich VoIP Applications in Enterprise applications. With
click-to-talk call center, 64-line meet-me conference and video conference, X6004
enables the brand new working style through converged and unified communications.
Leveraging Microsoft Office Exchange Server, X6004 makes E-mail and VoIP as a
complete UC application.
Figure 61.
ZyXEL Enterprise-Grade SIP IP PBX System for Small and
Medium Businesses Specifications, System Specifications, Standard
Protocols
• SIP Proxy, SIP Registrar and SIP Redirect Server (RFC 3261)
• SIP Outbound Proxy Server
• SDP (RFC 2327), RTP (RFC 1889), RTCP (RFC 1890)
Basic Call Services
• Caller ID
• Call Waiting
• Call Hold and Retrieve
• Call Park and Retrieve
• Call Pickup (Group/Direct)
• Call Forward (No Answer, Busy, Unconditional)
• Do Not Disturb (DND)
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• Call Transfer
• Call Back on Busy
• Distinctive Ringing: 12 Kinds of Ring Tones for
3 Types of Calls
• Intercom
• Call Detail Record (CDR) Database
• Phonebook:
- Automatically Synchronized with LDAP Server
- Locally Manipulated Phonebook
• Cross-subnet Group Paging
• Music-On-Hold
• SIP Presence
Outbound Call Handling
• Call Emergency
• Least Cost Route (LCR)
• Group Control
• Call Access Code
• Call Screening
• SIP Trunks and Trusted Peer for ITSP Services
Incoming Call Handling
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• Call Blocking
• Hunt Group:
- Ring Algorithm: Ring All, Round Robin,
Least Recent, Fewest Calls, and Random
• Direct Inward Dialing (DID/DDI)
• Night Service:
- Auto-attendant
- Call Forwarding
- Hunt Group
Voice Mail and Auto Attendant
• 10 x 10 x 10 Auto Attendant (AA) Profiles and
Interactive Voice Response (IVR)
• Voice Mail (VM) with E-Mail Forwarding
• Message Waiting Indicator (RFC 3842)
Advanced
• Meet Me Conference: Support Up to 64 Lines per Conference (with optional 64CH DSP expansion module)
• Click to Dial: Contact in Personal Web Portal
• Personal IVR
• Firewall Transparent Web Phone and Soft Phone
• Compact Click-to-Talk Call Center
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• PC-based Attendant Console
• SIP Surveillance Codec/DSP
• Voice Codec and Support DSP Trans-coding:
- G.711a/µ
- G.729a/b
- G.726 (32 Kbps)
- G.723.1 (5.3 Kbps)
• Wideband Voice Codec Pass-through:
- G.722
- G.722.2 AMR-WB
• Video Codec Pass-through:
- H.261
- H.263
- H.264
- MPEG-4 SP/ASP
• G.168 Echo Cancellation
• G.711 PCM Fax/Modem Detection and
Pass-through
• Voice Activity Detection (VAD)
• Comfort Noise Generation (CNG)
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• Dynamic Jitter Buffer
• DTMF Detection and Generation
• DTMF Relay:
- In-Band
- RFC 2833
- SIP Info
• Auto Gain Control (AGC) Management
• Web-based Management for System and Personal Configuration
• ZyXEL SmartExpand Dashboard
• Intuitive Wizard for IP PBX Administration
• Group-oriented Authority Management
• Quality of Service: IPTOS and DiffServ
• DSP Channel Allocation
• Sys Log
• Auto Provision
• myZyXEL.com Online Service Subscription
• E-mail Notification:
- CDR Rotation & Alert
- System Log Rotation & Alert
• Multi-lingual Web GUI and Voice Prompts Reliability
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• Full Redundancy: Active-Active and Active-Standby
• Backup Power Module (BPM)
• FXO Lifeline Flexibility and Scalability
• ZyXEL SmartExpand Mechanism
• Optional Trunking Expansion Modules:
- 4-port FXO
- 4-port FXS
- 2-port FXO and 2-port FXS with Lifeline
- 1-port ISDN PRI (T1/E1 configurable)
- 4-port ISDN BRI/ST (NT/TE configurable)
• Optional DSP Expansion Modules: 16, 32, and 64 Channels
• Optional Advanced Media Storage
• Detachable Slide-in Fan Module
• Detachable Power Module System Capacity
• Max. Extensions: 128
• Max. Voice Mail:
- Without Advanced Media Storage: 90 Minutes
- With Advanced Media Storage: 1,000 Hours
(Optional)
• ZyXEL SmartExpand Up to 5 Units Trunk Compliance
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SIP Based IP PBX: Market Description, Market Shares,
and Market Forecasts
• ISDN PRI (T1/E1):
- Alcatel-Lucent, Avaya, Siemens, and Nortel PBXs
• SIP Trunk:
- Nokia Siemens, Nortel, Broadsoft, and Huawei Soft Switches
Hardware Specifications
• Embedded Network Processor
• Memory 256 MB SDRAM
• Built-in 32 DSP Voice Channels
• Storage:
- Default 256 MB Flash
- Advanced Media Storage Expansion Slot: 1
• Network:
- WAN: 10/100M Auto MDI/MDIX, Ethernet: 1
- LAN: 10/100M Auto MDI/MDIX, Ethernet: 1
• Trunking Expansion Slots: 4
• DSP Expansion Slots: 2
• DB9 RS-232 Port for Console Configuration: 1
• Restore Factory Defaults/Reboot Button
• LED Status Indicators: SYSTEM, ALARM, HDD and POWER
• Power:
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- Full-Range 75 W PSU (100 ~ 240 V/50 ~ 60 Hz)
- Detachable Power Module
- BPM Socket: 1 (ZyXEL BPS, 120 W 12 V DC)
- Max. Operational Power Consumption: 40 W
• Slide-in Fan Module Slot: 1 Physical Specifications
• Dimensions: 437 (W) x 310 (D) x 66 (H) mm
• Weight: 5.6 Kg (without expansion) Environmental Specifications
• Operating Temperature: 0ºC ~ 40ºC
• Operating Humidity: 20% ~ 95% RH
• Storage Temperature: -30ºC ~ 60ºC
• Storage Humidity: 20% ~ 95% RH
Component List
• System: X6004
• Trunking Expansion Modules:
- M6FO4
- M6FS4
- M6FO2FS4
- M6BRI4
- M6T1E1
• DSP Expansion Modules:
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- M6D16
- M6D32
- M6D64
• Advanced Media Storage Modules:
- M6AMS
A Quick Look at X6004
X6004 Hardware View (Front)
X6004 Hardware View (Rear)
M6FO4
• ZyXEL IPPBX Outbound Trunk
• Interface Type: Foreign eXchange Office (FXO)
• Signaling Formats: Ground Start and Loop Start
• Address Signaling Formats: In-band DTMF
• Physical Connector: RJ-11
• Number of Connectors: 4
• Dimensions: 119 (W) x 152 (D) x 18 (H) mm
• Weight: 107.6 g
M6FS4
• ZyXEL IPPBX Analog Phone Interface
• Interface Type: Foreign eXchange Station (FXS)
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• Signaling Formats: Loop Start
• Address Signaling formats: In-band DTMF
• REN: 5 per port
• Physical Connector: RJ-11
• Number of Connectors: 4
• Dimensions: 119 (W) x 152 (D) x 18 (H) mm
• Weight: 121.6 g
M6FO2FS2
• ZyXEL IPPBX Outbound Trunk and Analog
Phone Interface with Lifeline
• Interface Type: Foreign eXchange Office (FXO) and Foreign eXchange Station
(FXS)
• Signaling Formats:
- FXO: Ground Start and Loop Start
- FXS: Loop Start
• Address Signaling Formats: In-band DTMF
• FXS REN: 5 per port
• Physical Connector: RJ-11
• Number of Connectors:
- FXO: 2
- FXS: 2
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• Dimensions: 119 (W) x 152 (D) x 18 (H) mm
• Weight: 126.6 g
M6BRI4
• ZyXEL IPPBX Outbound Trunk
• Per-port Configurable Mode: NT (Network Termination) and TE (Terminal
Equipment)
• Protocol: I.430
• Switch Type: 5ESS (US), DMS100 (US), NI1 (US),
NET3 (Europe), INS64 (Japan), AUS (Australia)
• Supplementary Services: CLIP, DDI, and MSN
• Interface Type: ISDN BRI S/T
• Physical Connector: RJ-48
• Number of Connectors: 4
• Dimensions: 119 (W) x 152 (D) x 18 (H) mm
• Weight: 161.4 g
Power
Jack
Detachable
Power Module
BPS Connector
(BPS-120)
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Detachable
Fan Module
HDD Module Trunking Expansion Module
M6T1E1
• ZyXEL IPPBX Outbound Trunk
• Configurable Mode: NT (Network Termination) and TE (Terminal Equipment)
• Protocol: I.431, Q.921, Q.931, and Q.SIG
• Switch Type: 4ESS (US), 5ESS (US), DMS (US),
NI2 (US), NET5 (Europe), INS (Japan), AUS (Australia), Q.SIG
• Supplementary Services: CLIP and DDI
• Interface Type: T1/E1
• Physical Connector: RJ-48
• Number of Connectors: 1
• Dimensions: 119 (W) x 152 (D) x 18 (H) mm
• Weight: 108.2 g
M6D16/32/64
• ZyXEL IP-PBX DSP Expansion Module
• Complete VoIP Processing from TDM to Ethernet
• Packet Processing:
- QoS Pre-router
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- VoIP: RTP/UDP/IP/Ethernet
- RTCP
- DTMF: RFC2833
• G.165/G.168 Echo Cancellation with Echo Path Change Detection
• Voice Codecs: G.711 u/A law, G.726, G.729A/B, and G.723.1
• Number of Channel: 16/32/64
• Dimensions: 59 (W) x 64 (D) x 5 (H) mm
• Weight: 16.2 g
M6AMS
• ZyXEL IP-PBX Advanced Media Storage Module
• 2.5” SATA HDD: 80 GB
• Added-On Feature:
- Voice Mail: 1,000 Hr
- Call Recording: 100 Hr
- CDR Database: 20M records
- IVR: 100 Hr
• Dimensions: 94 (W) x 155 (D) x 18 (H) mm
• Weight: 189.2 g
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SIP Based IP PBX: Market Description, Market Shares,
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5.22
List of Companies
3Com VCX IP telephony module: back-to-back user agent SIP PBX
3CX Phone System, for Windows, Debian 8 GNU/Linux
Aastra 5000, 800, MX-ONE
Alcatel-Lucent 5060 IP Call server
Aricent SIP UA stack, B2BUA, proxy, VoLTE/RCS Client
AskoziaPBX
Avaya Application Server 5300 (AS5300), JITC certified ASSIP VoIP
Bicom Systems IP PBX for telecoms
Brekeke SIP Server, SIP proxy, SIP registrar, SIP NAT, TCP/UDP
Cisco SIP Proxy Server, Cisco unified border element (CUBE), Cisco Unified
Communication Manager (CUCM)
CommuniGate Pro, virtualized PBX for IP Centrex hosting, voicemail services,
self-care, ...
Comverse Technology softswitch, media applications, SIP registrars
Creacode SIP Application Server Real-time SIP call controller and IVR solution
for carrier-class VoIP networks
Dialogic Corporation Powermedia Media Servers, audio and video SIP IVR,
media and conferencing servers for Enterprise and Carriers.
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Dialexia VoIP Softswitches, IP PBX for medium and enterprise organizations,
billing servers.
IBM WebSphere Application Server - Converged HTTP and SIP container JEE
Application Server
Interactive Intelligence Windows-based IP PBX for small, medium and enterprise
organizations
Kerio Operator, IP PBX for small and medium enterprises
MERA Systems VoIP softswitches with sbc, H.323/SIP proxy
Microsoft Lync Server 2010 & 2013
Mitel Communications Director
NEC SV7000 back-to-back user agent SIP PBX
NEC UNIVERGE 3C Unified Communications and Collaboration software
Nokia Siemens Networks hiQ8000
Nortel SCS500
Nortel SIP Multimedia Communication Server 5200
Objectworld UC Server
Oracle Communications Converged Application Server (OCCAS)
Oracle WebLogic SIP Server
Spirent SIP Server Platform
ShoreTel IP phone systems with unified communications and contact center built
in
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SIP Based IP PBX: Market Description, Market Shares,
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Unify OpenScape Voice, OpenScape 8000 SIP softswitch, mediaserver, ... (SIP)
Snom One free/blue/yellow (Snom acquired and renamed pbxnsip) (SIP)
Speedflow Communications VoIP class 4/5 softswitches with integated billing,
transcoding, SIP-H.323 converter.
Sun Microsystems Sun GlassFish Communication Server
Tadiran Telecom Coral Ipx family and Aeonix softswitch
Tandberg Video Communication Server - SIP application server, media server
and H.323 gateway
TrueConf Server - video conferencing server software, SIP gateway
Unison Unified communications software
Voice Elements Inventive Labs' .NET Voice Development software and SIP stack
platform.
Zultys MX250/MX30 IP PBXs for SMB and enterprise
Wildix WGW series Unified communication platform up to 5000 users on a single
server. Up to 65535 users on WMS network
REVE Systems Mobile VoIP, Class 4/5 Softswitch with integrated billing and
Bandwidth Optimization solutions
Clients[edit]
Free and open-source license[edit]
Blink, OSX, Linux, and Windows
Ekiga, formerly named GnomeMeeting, GPL
Empathy, using GTK+ libraries and Telepathy framework, GPL
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SIP Based IP PBX: Market Description, Market Shares,
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Jitsi, a Java VoIP and Instant Messaging client with ZRTP encryption, for
FreeBSD, Linux, OS X, Windows; LGPL
KPhone, using Qt libraries, GPL, for Linux
Linphone, with a core/UI separation, the GUI is using GTK+ libraries, for Linux,
OS X, Windows, and mobile phones (Android, iPhone, Windows Phone, BlackBerry)
MicroSIP, lightweight softphone, using PJSIP stack, for Windows
QuteCom, formerly named OpenWengo, using Qt libraries, GPL, for Windows,
Mac, and RPM- DEB-based Linux[2]
Ring, with GTK+/Qt GUI, also supports IAX2 protocol, for Linux, OS X, Windows
GPL
Telephone, OS X softphone written in Cocoa/Objective-C
Twinkle, using Qt libraries, GPL, for Linux
Yate client, using Qt libraries,[3] GPL[4]
Proprietary license[edit]
Blink, for Mac
eyeBeam and X-Lite, for Windows, OS X
LifeSize Desktop, for Windows
Phoner and PhonerLite, for Windows, Voice: G.711, G.722, G.726, GSM, iLBC,
Speex, Opus; security: TLS, SRTP, ZRTP
Polycom PVX, for Windows. Voice: G.711, G.722, G.722.1, G.728, G.729A,
Siren Codec; Video: H.261, H.263, H.264; Data: T.120, People+ Content, H.239, H.323
Annex Q far-end camera control
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SIP Based IP PBX: Market Description, Market Shares,
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Windows Messenger versions 4 and 5 (not to be confused with Windows Live
Messenger or MSN Messenger which do not support SIP)
Discontinued[edit]
Gizmo5, formerly PhoneGaim, based on Pidgin[citation needed]
Mobile clients[edit]
Free and open-source license[edit]
Sipdroid for Android, GPL v3
Linphone for Android, BlackBerry, iPhone, Windows phone; GPL v2
CSipSimple for Android, GPL v3
Ring for Android, GPL v3
Proprietary license[edit]
Acrobits for iOS and Android
Session border controllers[edit]
Main article: Session border controller
Acme Packet Session Director
Audiocodes Mediant
Genband Quantix SBC
Ingate Systems Ingate SIParators
Metaswitch Perimeta
Sonus Networks NBS (Sonus acquired NET)
Kamailio
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Enabled firewalls[edit]
Check Point VPN-1 firewalls, include complete SIP support for multiple vendors
Intertex SIP transparent routers, firewalls and ADSL modems, for broadband
deployments and SOHO market
IPFire Linux-based firewall distribution which comes with Quality of service (QoS)
to prefer VoIP communications as well as with Asterisk.
Cisco PIX/ASA firewalls include complete SIP support
The firewall feature in Cisco IOS includes complete SIP support
Secure Computing, SnapGear firewall includes siproxd SIP proxy, Sidewinder 7
firewall includes a SIP proxy
SonicWall, supports SIP
D-Link Firewall DFL-210/260/800/860/1600/2500 supports SIP (SIP-ALG) with
firmware 2.20.01.05 and above
ZyXEL ZyWALL P1, 2Plus, 5 UTM, 35 UTM, 70 UTM, 1050, USG 100, USG 200,
USG 300, USG 1000 supports SIP-ALG
Fortinet, all FortiGates running v280/v300 builds
Linux Netfilter's SIP conntrack helper fully understands SIP and can classify (for
QOS) and NAT all related traffic
Juniper Networks Netscreen and SRX firewalls include complete SIP Application
Layer Gateway support
Netopia Netopia supports ALG
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SIP Based IP PBX: Market Description, Market Shares,
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PF, built-in OpenBSD firewall PF can handle the NAT through the "static-port"
directive and the bandwidth control through the built-in queuing system of SIP
connections
pfSense, a firewall/router distribution based on FreeBSD and PF; has QoS that
properly tags VoIP traffic and a SIP proxy package that is available for NATed
endpoints. Its functionality can be expanded with packages like FreeSWITCH, a
free/open source software communications platform for making SIP, voice and chat
driven products.
Libraries[edit]
oSIP
Test tools[edit]
Ixia (company) commercial SIP-VoIP and Video test and emulation and load test
platform
Mu Dynamics: commercial SIP-VoIP, RTSP-IPTV Triple Play service assurance
platform
Codenomicon Defensics: commercial test automation framework
****************************
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Founded in 1985, provides strategic market assessments in
software, communications products, communications services, and
advanced technology.
Reports focus on opportunities to expand existing markets or
develop new markets. The reports access corporate positioning,
market strategies, and product marketing opportunities. Reports
evaluate the impact of new technologies. Reports assess the
strategies and positions of leading participants.
The principals of WinterGreen Research have been involved in
analysis and forecasting of international business opportunities in
healthcare, energy, telecommunications, and advanced computer
technology markets for over 30 years.
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Key Words, Key Words, Manual Wheelchair Standard Wheelchair, 1.Lightweight Wheelchair, wheelchair
seating and
COPYRIGHT 2017, WINTERGREEN RESEARCH, INC .
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COPYRIGHT 2017, WINTERGREEN RESEARCH, INC .
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Telephone 781-863-5078
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