Milestone XProtect Enterprise 7.0

Milestone XProtect Enterprise 7.0
Milestone Systems A/S
Banemarksvej 50, 2605
Brøndby, Copenhagen, Denmark
Tel: +45 88 300 300
Fax: +45 88 300 301
Milestone XProtect™
Enterprise 7.0
© 2009 Milestone Systems A/S
Administrator´s Getting Started Guide
Dear Milestone Customer,
With the purchase of Milestone XProtect Enterprise you have chosen an
extremely powerful and intelligent surveillance solution.
This guide briefly explains how to install XProtect Enterprise as well as
how to configure some of its basic features.
For more detailed feature descriptions, refer to the manuals available on the software DVD as well as on www.milestonesys.com.
XProtect Enterprise furthermore features a very comprehensive builtin help system (see page 16).
Please also check www.milestonesys.com for updates to make sure you
install the most recent version of our software.
Guide Contents
Install XProtect Enterprise.........................................................................................2
Upgrade from a Previous Version.............................................................................4
Get Device License Keys.............................................................................................7
Open Management Application..............................................................................8
Import Device License Keys......................................................................................8
Add Hardware Devices...............................................................................................9
Configure Cameras....................................................................................................10
Configure Scheduling and Archiving.....................................................................11
Configure Events and Output..................................................................................11
Configure Clients and Users...................................................................................12
Configure Master/Slave Servers............................................................................12
Back Up Your New Configuration............................................................................13
Download Manager...................................................................................................14
Get a Smart Client or Remote Client.....................................................................14
Matrix...........................................................................................................15
Built-in Help System.................................................................................................16
1
Install XProtect Enterprise
If upgrading from a previous version, make sure you read the upgrade information on page 4.
System Requirements
For information about system requirements for the various components
in an XProtect Enterprise system, read the Release Notes available on
the software DVD as well as on www.milestonesys.com.
Administrator Rights
When you install and configure XProtect Enterprise it is important that
you have administrator rights on the computer running XProtect Enterprise. If you only have standard user rights, you will not be able to configure the XProtect Enterprise software. Consult your IT system administrator if in doubt about your rights.
Install the Software
Before installation, shut down any existing Milestone software.
Do not install XProtect Enterprise on a mounted drive (i.e. a drive attached to an empty folder on an NTFS (NT File System) volume, with a
label or name instead of a drive letter). If using mounted drives, critical
system features may not work as intended; for example, you will not
receive any warnings if the system runs out of disk space.
1. Insert the XProtect Enterprise software DVD; wait for a short while,
then click the Milestone XProtect Enterprise installation link.
Alternatively, if you are installing a version downloaded from the
internet, run the downloaded installation file from the location you
have saved it to.
Depending on your security settings, you may receive one or more
security warnings. When this is the case, click the Run button.
2. When the installation wizard starts, click Next to continue.
3. Read and accept the End User License Agreement, then click Next.
4. Select Typical installation and follow the instructions (advanced
users can select Custom installation, and choose which features to
install and where to install them).
5. Click Finish on the last step to complete the installation.
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When installation is complete, you can begin configuring XProtect Enterprise through its Management Application: Double-click the desktop
shortcut or select Start > All Programs > Milestone XProtect Enterprise >
Management Application.
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Upgrade from a Previous Version
If you are not upgrading, go straight to Get Device License Keys on
page 7.
Upgrading XProtect Enterprise is an easy task, and you need not worry
about spending hours reconfiguring your software. The following information applies if upgrading from one XProtect Enterprise version to another as well as if upgrading to XProtect Enterprise from a lower product
in the XProtect product portfolio.
Prerequisites
Take note of your SLC (Software License Code). The SLC will change
when the software version number changes. If your SLC has changed,
so have your DLKs (Device License Keys). Go to www.milestonesys.com
and log in to the Software Registration Service Center. Under the properties for your license, click the Get DLKs by e-mail link. When you receive
the .dlk file, save it on the computer running XProtect Enterprise.
Configuration in a New Format
Configuration is stored in a new format in XProtect Enterprise 7.0. Your
old configuration is automatically converted to the new format.
Back Up Your Current Configuration
When you install the new version of XProtect Enterprise, it will inherit the
configuration from your old version. However, we recommend that you
make regular backups of your server configuration as a disaster recovery
measure. Upgrading your server is no exception. While it is rare to lose
your configuration (cameras, schedules, views, etc), it can happen under
unfortunate circumstances. Luckily, it takes only a minute to back up
your existing configuration.
Note that the following describes backup of XProtect Enterprise versions
prior to 7.0, which is the most likely need when upgrading to version
7.0. For information about how to back up your XProtect Enterprise 7.0
configuration, see Back Up Your Configuration on page 13.
1. Create a folder called Backup on a network drive or on removable
media.
2. On the XProtect Enterprise server, open My Computer, and navigate
to C:\Program Files\Milestone\Milestone Surveillance.
3. Copy the following files and folders to your Backup folder: All con4
figuration (.ini) files, all scheduling (.sch) files, the folders SmartClientViewGroups and RemoteClientViewGroups and all of their
content (the folders may not exist if upgrading from old software
versions), and the file users.txt (only present in a few installations).
Remove the Current Version
You do not need to manually remove the old version of XProtect Enterprise before you install the new version. The old version is removed
when you install the new version.
Install the New Version
Run the installation file for the new software version. Select the installation options that best fit your needs.
Restore a Configuration Backup (if Required)
If for some reason after installing the new software version you have
lost your configuration, you can restore your configuration, provided you
have followed the previous instructions in this chapter. Since configuration is stored in a new format in XProtect Enterprise 7.0, your backed-up
configuration must be converted to the new format before you can use
it. Contact your XProtect Enterprise vendor for information about how to
convert and restore your configuration backup.
Update Video Device Drivers
Video device drivers are small programs used for controlling/
communicating with the hardware devices connected to an XProtect
Enterprise system. Video device drivers are installed automatically during
the initial installation of your XProtect Enterprise system. However, new
versions of the video device drivers, so-called Device Packs, are released
and made available for free on the Milestone website from time to time.
We therefore recommend that you visit www.milestonesys.com (look
under Support > Downloads) and download the latest Device Pack.
Upgrade Smart Clients
Smart Client users should now remove their old Smart Client versions
and install the new one:
1. On the required computers, open Windows’ Add or Remove Programs dialog (Start > Control Panel > Add or Remove Programs).
2. In the Add or Remove Programs dialog, select the Milestone
XProtect Smart Client entry, and click the Remove button. A wizard
window will open. Follow the wizard’s steps, and click Finish.
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Now open a browser and connect to XProtect Enterprise at the
following address: http://[IP address or hostname of server]:[port
number; default is 80]. Example: http://123.123.123.123:80.
3. From the welcome page that appears, download and install the latest Smart Client version. If required, also download and install any
Smart Client plugins needed.
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Get Device License Keys
This step may not be required; your XProtect Enterprise vendor often
takes care of the process for you. If you have received a Device License
Key file from your vendor, you can skip this step. You must have a Device
License Key (DLK) for each hardware device (IP network camera or IP
video encoder) to be installed.
To get Device License Keys, do the following:
1. Go to the Milestone website at www.milestonesys.com, and click
the Software Registration link.
2. Log in to the online registration system. If you do not have a login,
click the New To The System? link, and follow the instructions. When
ready, log in using the registered e-mail address and password. The
DLKs will be e-mailed to the e-mail address specified in your login,
so it is a good idea to use a single e-mail account for all persons
who should be able to retrieve DLKs.
3. If you have not yet registered your SLC (Software License Code;
listed on your product license sheet), do so by clicking the Add SLC
link and completing the SLC registration steps before proceeding.
4. When ready, click the link representing the SLC.
5. For each hardware device required on your system, click the Add
new MAC link and specify the device’s MAC address and a description. The MAC address is a 12 digit hexadecimal (example:
0123456789AF), referred to as a “serial number” by some vendors.
For information about how to find the MAC address for a specific
hardware device, refer to the manual for the hardware device in
question.
For video encoders, specify the number of cameras to be used with
the hardware device. Note that you are allowed to install only the
number of cameras listed on your product license sheet. For example, a fully used four-port video encoder counts as four cameras
even though the cameras are connected through a single hardware
device, therefore a fully used four-port video encoder will use four
licenses.
6. Click Submit. The hardware device is added to a list of devices under the SLC in question.
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7.
If more hardware devices are required, click the Add new MAC link
and repeat the process.
8. When ready, click the Get DLKs by e-mail link to have DLKs for all
the hardware devices registered under the SLC e-mailed to you.
When you receive the .dlk file, save it on the computer running
XProtect Enterprise.
Open Management Application
The Management Application is XProtect Enterprise’s server-side user
interface; all management of your surveillance system is handled here.
You access the Management application by double-clicking the Management Application desktop shortcut.
Alternatively, use Windows’ Start menu: Start > All Programs > Milestone XProtect Enterprise > Management Application.
Import Device License Keys
The DLKs received through e-mail when registering the device MAC
addresses can be specified manually when adding individual devices to
XProtect Enterprise.
However, you can avoid having to specify each DLK manually, by saving
the .dlk file attached to the e-mail at a location accessible by the surveillance server—for example on a USB stick or on a network drive—and
then doing the following:
1. Open the Management Application.
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2. In the Management Application’s menu bar, select File > Import
DLKs…
3. Browse to the location at which you have saved the .dlk file.
4. Select the file, and click Open.
5. All DLKs from the file are now imported in one go.
Add Hardware Devices
You add cameras and other hardware devices, such as video encoders, DVRs, etc., to your XProtect Enterprise system through a wizard. If
microphones and/or speakers are attached to your hardware devices,
they are automatically added as well. You can add up to 64 cameras per
XProtect Enterprise server. If using video encoders on your system, bear
in mind that video encoders can have more than one camera connected
to them. For example, a fully used four-port video encoder will count as
four cameras.
Before adding hardware devices, make sure you have configured their IP
addresses, passwords, etc. as described by the manufacturers. Then do
the following:
1. In the Management Application, start the Add Hardware Devices
wizard.
2. Select a hardware detection method, and follow the wizard.
We recommend the Express option: it scans your network for relevant
hardware devices, and helps you quickly add them to your system. Note
that the Express option only scans for hardware devices supporting
device discovery (a method with which hardware devices make information about themselves available on the network).
To use the Express method, your XProtect Enterprise server and your
cameras must be on the same layer 2 network; that is a network
where all servers, cameras, etc. can communicate without the need for
a router. The reason for this is that device discovery relies on direct communication between the XProtect Enterprise server and the cameras. If
you know that routers are used on your network, use the Advanced or
Manual method instead.
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Configure Cameras
You can specify a wide variety of settings for each camera connected to
your XProtect Enterprise system. Settings include video format, resolution, motion detection sensitivity, where to store and archive recordings,
any PTZ preset positions, association with microphones and speakers,
etc. You configure cameras under Advanced Configuration > Cameras
and Storage Information in the Management Application’s navigation
pane.
PTZ Cameras
PTZ (Pan/Tilt/Zoom) cameras are supported extensively throughout
XProtect Enterprise. Such cameras can be operated manually as well as
automatically.
Tip: Analog PTZ devices attached to video encoders can also be used,
but they require a bit more initial configuration: In the Management Application’s navigation pane, expand Advanced Configuration > Hardware
Devices, double-click the required hardware device and specify PTZ
Device properties.
Check the Device Pack Release Notes, available from the Downloads
section of www.milestonesys.com, to see exactly which PTZ features are
supported for the hardware and firmware used in your installation.
You configure PTZ presets and automated PTZ operations individually for
each PTZ camera: Under Advanced Configuration in the Management
application’s navigation pane, select Cameras and Storage Information,
then double-click the required camera.
Fisheye Cameras
Fisheye cameras for 360° panoramic images can also be used:
First, under Advanced Configuration in the Management Application’s
navigation pane, select Hardware Devices, then double-click the hardware device to which the fisheye camera is attached, enable fisheye,
and—if required—specify a fisheye license key. Then, under Advanced
Configuration in the navigation pane, select Cameras and Storage
Information, double-click the required camera, and configure the fisheye
view.
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Configure Scheduling and Archiving
Do you want some cameras to transfer video to XProtect Enterprise at all
times, and other cameras to transfer video only within specific periods of
time, or when specific events occur?
With the scheduling feature, you can specify this as well as when you
want to receive notifications from the system. For PTZ (Pan/Tilt/Zoom)
cameras with patrolling (automatic movement between preset positions), you can furthermore specify use of specific patrolling profiles for
specific periods of time.
Archiving is an integrated and automated feature that helps you store
recordings beyond the capabilities of XProtect Enterprise’s standard
database.
With XProtect Enterprise’s default settings, archiving takes place once
a day or whenever databases become full; you can specify additional
archiving times if required.
You configure scheduling and archiving under Advanced Configuration
> Scheduling and Archiving in the Management Application’s navigation
pane.
Configure Events and Output
Events, for example based on input from sensors, can be used for automatically starting/stopping recordings, automatic sending of notifications, etc.
Output can be used for activating external units, such as sirens or lights;
output can be triggered automatically by events.
Users can also activate events and output manually from their clients.
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The use of most input events and all types of output requires that external sensors are wired to input/output (I/O) connectors on the hardware
device in question, and that I/O operation on the hardware device is
supported by XProtect Enterprise. Check the Device Pack Release Notes,
available from the Downloads section of www.milestonesys.com, to see
if I/O operation is supported for the hardware and firmware used in
your installation.
You configure events and output under Advanced Configuration >
Events and Outputs in the Management Application’s navigation pane.
Once configured, events can be used with features throughout XProtect
Enterprise, regardless of where sensors, users, etc. are physically located.
Configure Clients and Users
Different client applications are included with XProtect Enterprise.
To quickly and easily configure how client applications should be able
access the XProtect Enterprise server, and which users should be able to
use the client applications, start the Configure User Access wizard.
Note, however, that the wizard gives users access to all cameras on your
system; if you require different rights for individual users, you should use
Advanced Configuration instead:
Under Advanced Configuration > Server Access in the Management Application’s navigation pane, you can specify port number to use, whether
you want clients to be able access the XProtect Enterprise server from
the internet, how many clients you want to be able to connect simultaneously, etc.
Under Advanced Configuration > Users in the navigation pane, you
can configure who should have client access, and with which rights. If
required, you can add users from Active Directory, thus leveraging your
organization’s existing user data.
Configure Master/Slave Servers
This step is only required if you want to run several XProtect Enterprise
servers together.
A master/slave setup allows you to combine several XProtect Enterprise
servers and thus extend the number of cameras you are able to use
beyond the maximum allowed number of cameras for a single server. In
such a setup, clients will still have a single point of contact: they connect
to the master server but also get access, transparently, to cameras and
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recordings on the slave servers. If required, you configure this under Advanced Configuration > Master/Slave in the Management Application’s
navigation pane.
Back Up Your New Configuration
You have now covered the key elements of your XProtect Enterprise
system configuration. Now is therefore a good time to back up the
configuration as a disaster recovery method. While it is rare to lose your
configuration, it can happen under unfortunate circumstances. Luckily, it
takes only a minute to back up your existing configuration.
In the following, we assume that you have not changed XProtect Enterprise’s default configuration path, which is C:\Documents and Settings\
All Users\Application Data\Milestone\Milestone Surveillance on servers
running Windows® XP or Windows Server 2003, and C:\Program Data\
Milestone\Milestone Surveillance on servers running all other supported
operating systems. If you have changed the default configuration path,
you must take your changes into consideration when using the method
described in the following.
To Back Up:
1. If XProtect Enterprise is used on a server running Windows XP or
Windows Server 2003, make a copy of the folder C:\Documents and
Settings\All Users\Application Data\Milestone\Milestone Surveillance and all of its content. If XProtect Enterprise is used on a server
running any other supported operating system, make a copy of the
folder C:\Program Data\Milestone\Milestone Surveillance and all of
its content.
2. Open the folder C:\Program Files\Milestone\Milestone Surveillance\devices, and verify if the file devices.ini exists. If the file exists,
make a copy of it. The file will exist if you have configured video
properties for certain types of cameras; for such cameras, changes
to the properties are stored in the file rather than on the camera
itself.
3. Store the copies away from the XProtect Enterprise server, so you
will not lose them if the server is damaged, stolen or otherwise
affected. Remember that a backup is a snapshot of your XProtect
Enterprise system configuration at the time of backing up. If you
later change your configuration, your backup will not reflect the
most recent changes. Therefore, back up your system configuration
regularly.
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If You Need to Restore Your Backed-up Configuration:
1. If XProtect Enterprise is used on a server running Windows XP or
Windows Server 2003, copy the content of the backed-up Milestone
Surveillance folder into C:\Documents and Settings\All Users\Application Data\Milestone\Milestone Surveillance. If XProtect Enterprise
is used on a server running any other supported operating system,
copy the content of the backed-up Milestone Surveillance folder
into C:\Program Data\Milestone\Milestone Surveillance.
2. If you backed up the file devices.ini, copy the file into C:\Program
Files\Milestone\Milestone Surveillance\devices.
Download Manager
XProtect Enterprise’s Download Manager lets you manage which
features your organization’s users will be able to access from a usertargeted welcome page on the surveillance system server. Such features
include the highly important clients, additional language versions, etc.
The Download Manager comes with a default configuration ensuring
that users get access to the Remote Client and Smart Client on the welcome page without you having to do anything.
However, if you want to make additional language versions, plugins or
similar available to users, you will need to use the Download Manager.
For more information about the Download Manager, refer to XProtect
Enterprise’s built-in help system or the administrator’s manual available
on the software DVD as well as on www.milestonesys.com.
Get a Smart Client or Remote Client
You view live and recorded video with a client, mainly the XProtect
Smart Client or Remote Client. Users—and administrators—can get their
Smart Client or Remote Client in two ways: Either simply from the software DVD or from the surveillance system server.
To get a Smart Client or Remote Client from the server, do the following:
1. Open an Internet Explorer browser (version 6.0 or later), and connect to the IP address of the XProtect Enterprise server with the port
number specified under Advanced Configuration > Server Access in
the Management Application’s navigation pane (default is port 80).
Example: If the server’s IP address is 123.123.123.123 and you use
the default port number 80, connect to http://123.123.123.123:80.
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2. When you connect to the server, you will see a welcome page. On
the welcome page, simply click the required link to get your client.
The Smart Client must be downloaded and installed on users’ computers. The less feature-rich Remote Client is run straight from the
server, without any need for installation.
Matrix
Matrix is a feature for manual or automated video sharing. For users,
being able to view Matrix-triggered video requires that they have either
a Smart Client or the dedicated Matrix Monitor application installed on
their computers.
For more information, refer to XProtect Enterprise’s built-in help system
or the manuals available on the software DVD as well as on www.milestonesys.com.
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Built-in Help System
XProtect Enterprise features a very comprehensive built-in help system.
To access the help system from anywhere within the Management Application, click the Help button in the toolbar. Alternatively, press F1 on
your keyboard.
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