COD FUNCTION CHECKS LED - Everbrite Tech Support

COD FUNCTION CHECKS
LED (Light Emitting Diode) and LCD (Liquid Crystal Display)
CUSTOMER ORDER DISPLAY (COD)
This “check list” is to assist in determining whether the Everbrite customer order display is
operating properly. Work as many checks as possible. If following this procedure does not yield
satisfactory results, an on-site service call may be necessary.
I.
Self test - COD LED display
Turn the COD power off using the AC power switch on the back of the COD unit. Turn the
COD power on. The following sequence should be observed on the COD:
A. Later models of COD have an illuminated AC power switch. Observe that
the power switch is illuminated. Earlier models of COD do not have an illuminated switch.
B. .In the upper left hand corner of the LED display screen, observe “#39”
descending to zero.
C. Mac V5.2 or Mac V5.4 appears in the upper right hand corner of the
display.
D. The main screen illuminates in four steps of horizontal LEDs from top to
bottom.
E. Tax and Total area illuminates.
F. The full screen illuminates and repeats.
G. “Please Order Here” screen appears with “Order Accuracy” flashing.
If the display does not light and appears turned off, verify the AC power switch is on. See #1
above. If the ambient outdoors temperature is
warm enough, the COD fans run and can be heard. This indicates there is
AC power to the COD. If you cannot confirm AC power to the COD, check the circuit breaker
at the circuit breaker panel inside the store. It may be necessary to have an electrician check
the electrical circuit. When power is confirmed and the COD screen remains blank, this may
indicate the LED electronics display in the COD is defective. Contact Everbrite, to arrange
replacement of the LED electronics display. NOTE: If the ambient temperature within the
COD is below –30F degrees or above 140F degrees,
COD will automatically shut down to protect itself.
II.
Converter Box Check
The converter box is located in the store, normally the back drive through booth. It is black in
color with a white label. Look for Everbrite, Inc. on the label. Caution: The converter must be
located in a dry area away from any possible liquid spills.
Rev 8/18/2011
-1-
There are several versions of converters currently in the field:
A. The first type and original converter (Model IRSFC24L) has red and green indicator
lamps inside the box. Remove the converter cover to observe the lights. The data cable
connections are made inside the box at an orange terminal block with (3) separate wires.
B. The second type converter functions the same as the original. It differs in
that the green and red lamps are located outside the box and the data
cable is attached by means of a DB9 connector instead of individual
wires.
1. The green light lit (both converters) indicates that power is being supplied to the box.
If the green light is not on, check the AC outlet by plugging in some other appliance
such as a calculator, radio, etc. If the outlet is good, the AC power adapter or the
converter may be defective. Order new replacement parts from Everbrite, Inc.
2. The red light blinks when an order is sent from the POS register. This indicates that
the converter has received the signal, but it does
not necessarily mean that it has been transmitted to the COD. If the
red light does not flicker, the following are possible causes:
a. Poor connection of interface between converter box and
register. Check interface cable connections for cleanliness
and proper seating within the cable connector sockets.
Replacement cables are available through Everbrite, Inc. Do
not purchase locally. The cable has a special design for the
COD.
b. The POS software may need to be checked thoroughly by the POS help
desk. The POS vendor can run diagnostics on the software via telephone
connection.
c. The converter may be defective. Replacement converters are
available from Everbrite, Inc. A new converter includes an interface cable
and AC power adapter.
C. A third converter type (Model IRSFC24PL) has 4 indicator lamps labeled GRN, YEL,
RED2, and RED1 on the outside edge of the box. Use the following chart as a
troubleshooting aid:
Rev 8/18/2011
-2-
RS485 DATA CABLE FROM ELECTRONICS
RED1 LED
INDICATOR
DB-9
7 FT. CABLE WITH DB-9
CONNECTOR TO CUSTOMER PC
RED2,
YELLOW &
GREEN LED
INDICATORS
RJ11
RS232
RS485
9V AC to DC ADAPTER
TO CONVENIENCE OUTLET
COMMON
+V IN
YELLOW LED Flashing
POS is not sending data
YELLOW LED Flashing
POS is sending data
RED2 LED On Steady
Then back to Yellow Flashing
No GREEN LED indicator
RED2 LED Flashing
Cables Connected
RED2 LED Flashing
Disconnect interface cable from
converter to POS
When connected to the POS.
When the interface cable is
removed from POS, the Yellow
LED flashes.
GREEN flashes but RED1 does
not flash
LED’s OK but no COD response
RED2 LED on Steady
GREEN and RED1 not in sync
All LED’s are OK
No LEDs are lit
Rev 8/18/2011
-3-
Normal condition after 20
seconds if no data is sent by
POS register.
1. Defective POS output
2. Problem in cable between
POS and the converter
3. Or defective converter
1. Cable problem between
converter and COD.
2. COD not responding. Check
COD hardware including data
cable, surge box and COD
electronics
1. Converter defective
2. Problem in cable between
COD and converter
3. Or problem in COD.
Converter defective
The POS output is defective.
Converter defective
Defective RX in COD or
Cable or connection problem
between COD and converter.
1. AC power adapter is not
plugged into an AC outlet or
the outlet is defective.
2. AC adapter is defective.
3. Converter defective.
To OCS/COD
RX
TX
Status
Vehicle
Detector
D. The fourth converter style is part #SU636400S. The box is black in color with a white
label on the front. The SU636400S Converter unit provides automatic conversion
between full duplex RS232 and half-duplex RS485 (2 wire) devices and is capable of
detecting both external and/or internal error conditions. The converter identifies many
problems encountered during installation and normal operations eliminating the need for
additional diagnostic equipment or a service technician. The converter microprocessor
continuously monitors the status of the converter and the data interface integrity of the
network. This converter has a vehicle detection function, a MCS bypass switch, and a
loop back tester.
LED Indicators
Self Test
Disconnect the DB-9
connector from POS and plug
Test Data
into "Test Data Output"
Output
connector. Move test switch to
"ON" position. The status and
TX LED indicators will turn on
and a test item message will
be sent to the display for 8
seconds. The TX LED indicator Test On
will blink. Test in through
Test Off
MCS and bypass MCS modes.
TECHNICAL SUPPORT
888-877-3092
Model SU636400S
RS-232 TO RS-485 CONVERTER
Do not disconnect this device
From POS
From MCS
Comm 2
Bypass MCS
Through MCS
From MCS
Comm 1
Connection Ports
Description
To OCS/COD
DC in (9-12V)
Vehicle Detector Switch
Test data output
Female DB9 connector for data cable to the OCS/COD.
AC adapter connection provides power to the converter
Connected to the vehicle loop detector auxiliary relay (relay #2)
Male DB9 connector provides a test message to OCS/COD when
the data cable is removed from the POS connector and connected
here
Female DB9 connector for data to the MCS computer com port #1
Female DB9 connector for data to the MCS computer com port #2
Female DB9 connector for data from the POS/ register
From MCS com 1
From MCS com 2
From POS
LED indicators
Vehicle detector (green), RX – received data (red),
TX – transmitted data (green), and Status – flashes when idle/no
data (yellow)
Switches
Test switch on/off
Provides the test to the test data output port.
Bypass MCS/Through MCS
Switch
Selects customer order data to flow through the MCS computer or
to bypass the MCS computer. The computer is optional and is not
used with LED systems.
The MCS Bypass switch function allows the converter to be used with or without the MCS
(Master Control System) computer.
Rev 8/18/2011
-4-
•
•
•
The MCS is an optional computer which is not used with LED OCS/COD systems.
Place the switch in the “Bypass MCS” mode.
Vehicle detect signal (optional) received by the OCS/COD – OCS/COD goes into active or
bright mode depending on the OCS/COD and software installed. When the LED
extinguishes, a no vehicle present message is sent to the COD to return it to power saving
mode.
The loop back test (self test) function allows the converter, OCS/COD and associated cables to
be tested independently of the POS/ register.
LOOPBACK TEST MODE OPERATION
1. Ensure the “Through/Bypass MCS” switch is in the “Bypass MCS” position and
the “Test” switch in the “Off” position
2. Disconnect the “From POS” cable between the converter and the POS at the POS.
3. Connect the cable end “From POS” to the “Test data output” port on the converter.
4. Place the test switch on the converter to the “ON” position. The “STATUS” LED will be
on steady/solid, “TX” LED (green) will flash, then stay on steady/solid for about 9 seconds
and then flash continuously. This will send a test message to the OCS/COD. The
OCS/COD will display “99 TEST ITEM 99.99”.
5. When the GREEN “TX” light begins to flash, the test message is erased. An assistant to
view the test message is helpful. Set the test switch to the “OFF” position. The
OCS/COD, converter, and cables have now been tested. Disconnect the cable from the
“Test Data Output” port of the converter and reconnect it to the POS. Set the “Test”
switch to off.
6. If an improper response is received from the OCS/COD, the RED “RX” LED will flash.
This should occur 10 seconds from the start of the test. (See troubleshooting section
below).
7. If no response is received from the OCS/COD, the “STATUS” LED will be on solid, but
neither the GREEN “TX” nor the RED “RX” LED’s will be flashing. Wait for 20 seconds
from the start of the test to verify no response.
TYPICAL COMMUNICATIONS CYCLE:
1. Data is sent from the POS to the COD. The converter GREEN “TX” LED flashes and the
YELLOW “STATUS” LED flashes.
2. The COD receives the data and acknowledges by transmitting data back to the POS. The
converter RED “RX” LED flashes and YELLOW “STATUS” LED flashes.
3. The COD and POS have completed communications and the converter returns to idle
condition (flashing YELLOW “STATUS” LED). The GREEN “TX” and RED “RX” LED’s are
off.
TROUBLESHOOTING
Yellow Status LED Flashing
No LED’s on
Green “TX” LED or Red “RX” LED
on solid
Yellow Status LED on steady
Proper response from loop back
testing
Improper response from loop back
testing
No response from loop back
testing.
Rev 8/18/2011
POS is not sending data
Normal idle condition
Unplugged or bad power supply or converter. Verify wall transformer is
powered and connected to converter.
Converter defective.
Converter in loop back test mode or converter defective.
Defective POS
POS is sending
data/COD NOT
responding
POS is sending
data/COD NOT
responding
POS is sending
data/COD NOT
responding
Did test message appear on COD screen?
YES – problem in communications from COD to converter or cables.
NO – problem in communications from converter to COD, or cables
Did test message appear on COD screen?
YES – problem in communications from COD to converter or cables.
NO – Verify the MCS switch is set to the “bypass” position. Then retest.
STILL NO? – problem in communications from converter to COD, or cables.
-5-
E. The fifth style of converter was introduced in October 2002. It is an Auto Switching
Converter, Red in color with 9 LED indicator lamps and a loop back test switch for
testing the COD with independent test data.
AUTO SWITCHING CONVERTER
Note: This model shown is the most recent model. (Other models could have one, two, or three ports.)
CONNECTION PORTS
Description
To OCS
Test Data Output
Female DB9 connector for data cable to the OCS.
Male DB9 connector provides a test message to OCS when the
data cable is removed from the POS connector and connected
here
Female DB9 input ports for data from the POS system/ systems
Female DB9 input port from the back office PC computer
Male DB9 input from an optional modem
Connected to the vehicle loop detector auxiliary relay contacts
AC adapter connection provides power to the converter.
From POS
From PC
From Modem
Vehicle Detector
DC in (9-12V)
LED INDICATORS
Color
Power Status LED
TX LED
RX LED
Amber
Green
Red
Indicates power on
Indicates data is being transmitted from the POS system
Indicates that the RS485 converter box is receiving data
from the OCS
Vehicle Detect LED
POS Active LED
Test Active LED
PC Active LED
Green
Red
Amber
Red
Modem Active LED
Ackback LED
Red
Red
Indicates vehicle detected when lit (No vehicle when not lit)
Lit when the POS has control of the converter box
Lit when running the built in tester
Lit when the back office PC computer has control of the
converter
Lit when an optional Modem has control of the converter
This LED is for some PAR POS applications only and will
light when the switch SW4 inside the converter is switched to
the left “IN” position
Rev 8/18/2011
Description
-6-
SWITCHES
Description
Reset Switch (push type)
Resets the memory circuitry in the converter
Test Switch (push type)
Provides independent test data for testing the OCS system
Vehicle Detect Polarity Switch
switch (slide type)
Located adjacent to the Vehicle Detector connection, this
helps match proper polarity of the audio vehicle detector
module with the converter.
VEHICLE DETECTOR (Optional)
If used, the vehicle detect function is connected to a dry (relay) contact in the vehicle loop
detector module. When the GREEN Vehicle Detect LED lights, a vehicle detect message is sent
to the OCS. The OCS will go into active or bright mode depending on the OCS and software
installed. When the GREEN Vehicle Detector LED extinguishes, a “no vehicle present message”
is sent to the OCS to return it to power save mode.
TYPICAL COMMUNICATIONS CYCLE
•
•
•
Data is sent from the POS to the OCS. The converter green “TX” LED flashes.
The OCS receives the command and responds by transmitting the data to the POS. The
converter red “RX” LED flashes.
When the OCS and POS have completed the data communication cycle, the converter
returns to idle condition with both the amber “Power Status” LED and the red “POS Active”
LED on steady.
The four major areas where hardware problems may occur are as follows:
1. The POS.
2. The converter.
3. The OCS.
4. The interconnecting cables between units.
LOOPBACK and POS PORT TEST
The purpose of the loop back test is to provide a secondary source of data to help determine if
the OCS, converter, and associated cables are communicating properly.
1. Disconnect the serial cable at the POS/ register (usually com port #2). The other end of the
cable is connected at “from POS” port on the converter.
2. Connect the cable end removed from the POS/register to the “Test Data Output” port on the
converter. Use a 10 ft. or 50 ft. serial extension cable if necessary.
3. Depress and hold the Test switch button. The Amber Test Active LED will light. The Green
TX LED and the Red RX LED will flash quickly. Release the Test switch.
4. The Amber Test Active LED will remain on and the test message “99 Test item 99.99” is
displayed on the OCS screen.
5. Depress and hold the Test switch. If proper communication response has taken place, the
Green TX LED will light steady for approximately 8 seconds and then will flash continuously.
6. The test message is erased from the OCS display. The test is complete. The OCS system
passed the test. (To test the PC port at this point, skip to PC PORT TEST below. If no PC
port test is desired, proceed to #7 below.)
Rev 8/18/2011
-7-
7. Disconnect the cable from the “Test Data Output” port at the converter and reconnect to the
POS/register (usually com #2).
If the OCS system passes the test, contact the POS vendor for assistance with the POS system.
If the proper response is not received from the OCS, the Red “RX” LED will not flash nor will
the Green TX light illuminate steady. This indicates an OCS failure. If problems persist,
contact Everbrite, Inc. Product Support at 888-877-3092
PC PORT TEST
1. Connect the serial cable “From PC” port on the converter to “Test Data Output” port on the
converter. The Red PC Active LED will light.
2. Repeat the test procedure #3 to #6 above then proceed to #3 below.
3. Disconnect the serial cable from “From PC” port and “Test Data Output” port on the
converter.
4. Reconnect the serial cable between “From POS” on the converter and the POS/register
(usually com #2).
Rev 8/18/2011
-8-
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