Openstage 15 IP Phone Quick Reference Guide

FAU Telephone Quick Reference Guide
OpenStage 15 IP Phone (OSV 15 phone)
Important Info.:
Do not unplug or move phones to other rooms, jacks or wall plates as this will deactivate service.
*Open a helpdesk ticket at www.fau.edu/helpdesk for all phone, fax, and analog line moves.
Phantom lines (“second lines”) will not work as members of a pick or hunt group.
Only your primary line can be a member of a pick or hunt group.
During SURVIVABILITY when phone service may be affected and is running on the backup
system, the Emergency/Panic buttons and phonemail will not work.
View and download complete Openstage IP Phone User Guides and Quick Reference Guides at
http://www.fau.edu/oit/phone/phone_features.php
Support Services at 7.6235 is avail. Monday – Friday from 8 am to 5 pm for assistance.
PHONE DISPLAY – the screen will display:
If the ENVELOPE button is blinking RED, this indicates either a missed call or a new voicemail:
See chart below for additional icon details on the display -
BASIC INSTRUCTIONS:
FEATURE
ANSWERI NG A C AL L
via Handset
Speaker Button
Navigation Keys
While telephone is ringing – Lift Handset
OR
Press the Speaker button. (Speaker LED will illuminate)
FEATURE
HOLD
Place a caller on hold .at your extension, retrievable only by user.
The HOLD ICON will appear in the display as the call is holding. (if applicable)
TR ANSFER
Transfer a call to another party
* NOTE – If BLIND TRANSFER is selected, the call will immediately transfer to
desired extension
CONSULT
Consult privately with a 2nd party
CONFERENCE
Create a Conference Call
(maximum of 16 parties)
Navigation Keys
During a call, scroll  and select HOLD from the menu
To take the call OFF of HOLD:
Hit the blinking line key or scroll to release hold
Scroll and select Blind Transfer
Dial the extension number, select OK
(If conducting a Blind Transfer, call is now transferred)
If CONSULTING or CONFERENCING
Announce the call
Hang up or Scroll to and select:
o Alternate (toggles between the two calls)
o Complete Xfer (sends the call)
o Conference (joins all parties)
o Hold (places current connection on Hold)
If the party does not answer or does not want to join:
Scroll
to and select Disconnect & Return
REDI AL – last number onl y
Scroll  and select REDAIL then OK
C ALL W AI TING
During a call, if a 2 party is calling, a “Beep” tone is heard AND
display shows the # calling in.
nd
To answer the 2 call, select and confirm the ACCEPT option
from display
st
The 1 call is automatically placed on HOLD and you will be
nd
connected to 2 call
ALTERNATE will toggle between the 2 calls.
To accept a 2nd call while on telephone
(Pre-requisite: The 2nd call function must be
activated)
nd
OR
nd
Hang up from current call. The 2 call will ring through with
“Recalling” on display.
Use Disconnect & Return to release the last call and return to
st
1 call.
nd
2 calls may also be DEFLECTED using DEFLECT option –
can send to phonemail or another extension.
PROGRAMMABLE KEYS – Step by Step instructions:
This phone features 7 programmable keys, which can be programmed on two separate levels for a
total of 14 programmable keys.
.
The “shift” programmable key to switch between the two key levels is pre-assigned as the bottom key.
1. Press and hold the desired key you want to program and wait for display to show “program”
then select “OK?”
2. At “NORMAL” select “OK”
3. Scroll down to the desired feature and hit “OK”
4. Follow the prompts on the screen and hit “OK”
5. Always SAVE & EXIT to save changes.
6. Repeat as needed for the first 7 keys, then select “shift” and repeat to program the next 7 keys.
Sample popular functions to program on keys:
CALL WAITING toggle
CONFERENCE
CONSULT
FORWARD ALL CALLS
HOLD
MUTE
RELEASE (disconnect)
REPDIAL (frequently dialed #)
TRANSFER
UNALLOCATE – clears the key
FACEPLATE Template
You can type in below table and then print and cut to size after you have programmed your feature
keys.
Shift
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