Telephone (Quick Reference Guide)

Telephone
Quick Reference Guide
Layout
Handset
With red light strip which lights
up to indicate an incoming call
(flashing) or a new voicemail
(solid).
Feature Buttons
Each button
corresponds with a
phone line, speed dial or
calling feature.
Navigation Pad
Press one of the dots on the outer ring to move up,
down, left or right in a menu. Press the grey button in
the middle to make a selection.
Session Buttons
Each button corresponds with an active call or
a call function depending on the state of the
phone. Coloured LEDs on the button reflect
the call state: flashing amber for a ringing call,
solid green for a connected call.
Softkey Buttons
Activates options for the selected call or
the menu item.
Phone Screen
Shows information
about your phone.
Keypad
Press keys to dial phone
numbers, enter letters or
choose menu items.
Back Button
Returns to the
previous screen or
menu.
Messages Button
Dials the voicemail system.
Applications Button
Opens/closes the Applications menu.
Accesses preferences, call history
and phone information.
Contacts Button
Accesses the personal and corporate
directories.
Volume Control
Controls the call volume if used while
the handset is off-hook. Controls the
ringer volume if used while the
handset is on-hook.
Release
Ends a connected call
or session.
Headset Button
Allows use of your phone in Headset
mode.
Hold Button
Allows you to put an active
call into a held state.
Speakerphone Button
Allows use of your phone in
Speakerphone mode.
Transfer Button
Allows you to redirect a
connected call from your
phone to another number.
Mute Button
Switches the microphone muting on
and off.
Conference Button
Allows you to add another
party to the current call.
Logging In (after first time)
• Press Applications
button.
• Select ExtensionMobility.
• Enter your Humber username
and PIN.
• Select the Submit softkey.
Answering Calls
Using the Handset
• If the Handset is already lit, press
the Answer softkey or the
flashing line
button.
Using the Headset
• Press the unlit Headset
.
Using the Speaker
• Press the Speakerphone
button.
• Press the Answer softkey or
button.
select a flashing line
Placing Calls
Internal
Local
Local
Distance
International
Emergency
Dial the extension
Dial 9 +
local number
Dial 9 + 1 +
local number
Dial 9 + 011 +
number + # +
Access Code
(when requested)
Dial 911
Searching the Directory
Mobile Transfer – Call In Progress
• Press the Contacts
corporate directory.
IMPORTANT: To use this feature, your smartphone must
first be registered in the telephony system. Please
contact the IT Support Centre for more details.
button to access the personal or
• Use the Navigation
pad to select which directory to
search.
• Enter first or last name using the dial pad. Keep pressing
a number key to toggle between letters.
• Use the X softkey to backspace one or more letters.
• Press the Search softkey to search.
Move a Desk Phone Call to a Mobile Phone
•
•
•
•
Press the ellipsis (..) softkey to view more options.
Press the Mobility softkey.
Select the To Mobile softkey.
Answer the in-progress call on your mobile phone.
• Use the Navigation
pad to highlight the person you
would like to call.
• Press the Dial softkey to automatically call the number.
Information Technology Services
416.675.6622 X8888 | https://its.humber.ca
This document is available in an alternate format upon request.
Managing Calls
Audio Conferencing
Placing a Call on Hold
You must have a connected call to use the feature.
• If you have more than one call on the line, the call you want
to place on hold should be highlighted.
• Press the Hold
button. The call is now on hold.
• To resume the call, the call you want to resume should be
highlighted.
• Press the Resume softkey to release the call from hold.
Switching Between Calls
• While on a call, press the Answer softkey or a flashing line
button.
• The first call will automatically be placed on hold and you will
be connected to the second call.
• After you hang up or place the second call on hold, press the
Resume softkey, returning you to the first call.
• If there is more than one call on hold, ensure that you select
the appropriate call before you press the Resume softkey.
Transferring a Call
Transfer a call without speaking to the transfer recipient
• With a connected call, press the Transfer
enter the target number.
• When you hear ringing, press the Transfer
again to transfer the call to the target number.
button and
• Press the Conference
button to add another
party to the call.
• Enter the phone number of the conference
participant.
• After the call connects, speak to the conference
participant and then press the Conference button to
add another party to the call.
• Repeat the process to add additional participants to
the conference call.
Customizing Your Telephone
Change the Font Size
• Press the Applications
• Use the Navigation
pad to:
− highlight and select Settings.
− highlight and select Font size.
− highlight and select the desired font size.
• Press the Set softkey to confirm your choice.
• Press the Exit softkey twice.
Customize the Screen Contrast
button
Talk to the transfer recipient before transferring the call
• With a connected call, press the Transfer
button and
enter the target number.
• If the recipient is willing to accept the call, press the Transfer
button again to transfer the call to the target number.
• If you decide not to transfer the call, press the Resume
softkey to return to the original call.
• Press the Applications
To redirect all of your incoming calls to another internal
phone or local number
• Press the Forward all softkey. Your phone may beep twice.
• Enter the extension or phone number to which your incoming
calls should be forwarded.
• The forwarding number is now displayed on the top of your
screen. All incoming calls will be routed to this number until
you cancel call forwarding.
To forward your calls to voicemail
• Press the Forward all softkey. Your phone may beep twice.
• Press the Messages
button.
• The forwarding number is now displayed on the top of your
screen. All incoming calls will be routed to this number until
you cancel call forwarding.
To cancel Call Forwarding
• Press the Forward off softkey.
button.
• Use the Navigation
pad to:
− highlight and select Settings.
− highlight and select Brightness.
− adjust the level of brightness.
• Press the Save softkey to save the setting.
• Press the Exit softkey twice.
Customize the Ring Tone
• Press the Applications
Forwarding all Calls
REV: 2015-12-03
button.
button.
• Use the Navigation
pad to:
− highlight and select Settings.
− highlight and select Ringtone.
− highlight and hear the selected sound.
• Press the Set softkey to save the setting.
• Press the Exit softkey twice.
Using Single Number Reach
IMPORTANT: Your profile must be configured in the
telephony system first in order to use this feature.
Contact the IT Support Centre for more details.
• Press the ellipsis (..) softkey.
• Press the Mobility option. The current status
is shown at the top of the screen.
• Press the Select softkey to enable/disable
mobile connect.
Download PDF