Cisco Small Form-Factor Pluggable Modules Installation Notes

Cisco Small Form-Factor Pluggable Modules Installation Notes
Cisco Small Form-Factor Pluggable Modules
Installation Notes
This installation note provides the installation instructions for the Cisco Small Form-Factor Pluggable
(SFP) transceiver modules. The SFP transceiver modules are hot-swappable input/output (I/O) devices
that plug into 100BASE and 1000BASE ports, which connects the module port with the fiber-optic or
copper network. The product numbers and brief description of the SFP transceiver modules are listed in
Table 1.
Table 1
SFP Modules Product Numbers
SFP Transceiver Modules
Product Number
Transceiver Description
GLC-SX-MM=
Cisco 1000BASE-SX SFP transceiver module for
MMF, 850-nm wavelength
GLC-LH-SM=
Cisco 1000BASE-LX/LH SFP transceiver module for
SMF, 1300-nm wavelength
GLC-ZX-SM=
Cisco 1000BASE-ZX SFP transceiver module for
SMF, 1550-nm wavelength
GLC-T=
1000BASE-T SFP transceiver module for copper
networks
GLC-BX-D=
1000BASE-BX10 SFP module for single-strand SMF,
1490-nm TX/1310-nm RX wavelength
GLC-BX-U=
1000BASE-BX10 SFP module for single-strand SMF,
1310-nm TX/1490-nm RX wavelength
GLC-FE-100FX=
100BASE-FX SFP module for 100-Mb ports, MMF,
1310-nm wavelength
GLC-FE-100LX=
100BASE-LX10 SFP module for 100-Mb ports, SMF,
1310-nm wavelength
GLC-FE-100BX-D=
100BASE-BX10-D SFP module for single-strand
SMF, 1550-nm TX/1310-nm RX wavelength
GLC-FE-100BX-U=
100BASE-BX10-U SFP module for single-strand
SMF, 1310-nm TX/1550-nm RX wavelength
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Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2003–2005 Cisco Systems, Inc. All rights reserved.
Contents
Contents
This document contains these sections:
•
Overview, page 2
•
Safety, page 4
•
Required Tools, page 9
•
Installing SFP Transceiver Modules, page 10
•
Removing SFP Transceiver Modules, page 13
•
Obtaining Documentation, page 15
•
Documentation Feedback, page 16
•
Cisco Product Security Overview, page 16
•
Obtaining Technical Assistance, page 17
•
Obtaining Additional Publications and Information, page 18
Overview
The SFP transceiver modules are hot-pluggable I/O devices that plug into module sockets. The
transceiver connects the electrical circuitry of the module with the optical or copper network.
You can use any combination of SFP modules that your Cisco device supports. The only restrictions are
that each port must match the wavelength specifications on the other end of the cable and that the cable
must not exceed the stipulated cable length for reliable communications.
Cable lengths for 1000BASE-T SFP module copper connections cannot exceed 328 feet (100 meters)
Use only Cisco SFP transceiver modules on your Cisco device. Each SFP transceiver module has an
internal serial EEPROM that is encoded with security information. This encoding allows Cisco to
identify and validate that the SFP transceiver module meets the requirements for the device.
An SFP transceiver module is shown in Figure 1.
SFP Transceiver Module (Fiber-Optic LC Connector)
G
1 L
C
L 21 -S
N
S # CF X
/N 50 R -M
: 7 10 M
O / 4 C
H 01 0 la
1 .1 s
2
3 0 s
3
4
5
6 0
3
-1
3
Figure 1
Receive optical bore
Transmit optical bore
Bail clasp
130927
Dustplug
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Overview
Note
SFP transceivers that operate with single-strand SMF, have only one optical bore; the other bore is
blocked off.
!000BASE-T SFP Transceiver (RJ-45 Connector)
87922
Figure 2
LC SFPs provide duplex single-mode and multimode connections in supported devices. Table 2 lists the
cable specifications for fiber-optic SFP module ports.
Table 2
SFP Transceiver Module Cabling Specifications
Core Size
(micron)
Modal
Bandwidth
(MHz/km)
Cable Distance
MMF
62.5
62.5
50.0
50.0
160
200
400
500
722 feet (220 m)
902 feet (275 m)
1640 feet (500 m)
1804 feet (550 m)
MMF1
62.5
50.0
50.0
G.652
500
400
500
—
1804 feet (550 m)
1804 feet (550 m)
1804 feet (550 m)
32,810 feet (10 km)
SFP Module Model
Speed
Wavelength
(nanometers)
Fiber Type
GLC-SX-MM
850
1310
(1000BASE-SX)
GLC-LH-SM
(1000BASE-LX/LH)
SMF
GLC-BX-D
1490
SMF
(downstream)
G.652
—
32,810 feet (10 km)
GLC-BX-U
1310
(upstream)
SMF
G.652
—
32,810 feet (10 km)
GLC-ZX-SM
1550
SMF
G.652
—
43.4 to 62 miles (70
to 100 km)
(1000BASE-ZX)
1. A mode-conditioning patch cord is required at all times per IEEE specifications.
Note
For the GLC-ZX-SM, the minimum attenuation between the transmit bore (TX) and the receive bore
(RX) is 8 dB. When using shorter distances of single-mode fiber cable, you might need to insert an inline
optical attenuator in the link to avoid overloading the receiver.
Copper SFP modules can operate at 10, 100, or 1000 Mbps on some Cisco devices. To find the supported
speeds for the 1000BASE-T SFP modules in your Cisco device, refer to the Compatibility Matrix for
1000BASE-T Small Form-Factor Pluggable Modules.
Copper 1000BASE-T SFP transceivers use standard four twisted-pair, Category 5 cable at lengths up to
328.08 feet (100 meters).
Table 3 lists the cabling specifications for the 100BASE-BX10 and 1000BASE-BX10 SFP transceivers.
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Safety
Table 3
100BASE-BX10 and 1000BASE-BX10 SFP Transceiver Cabling Specifications
Transceiver Module
Cabling specification
GLC-BX-D=
1000BASE-BX10 SFP transceiver for SMF
(single-strand) links 6.2 miles (10 km)
GLC-BX-U=
1000BASE-BX10 SFP transceiver for SMF
(single-strand) links 6.2 miles (10 km)
GLC-FE-100FX=
100BASE-FX SFP transceiver for MMF links
6.2 miles (10 km)
GLC-FE-100LX=
100BASE-LX10 SFP transceiver for SMF links
6.2 miles (10 km)
GLC-FE-100BX-D=
100BASE-BX10 SFP transceiver for SMF
(single-strand) links 6.2 miles (10 km)
GLC-FE-100BX-U=
100BASE-BX10 SFP transceiver for SMF
(single-strand) links 6.2 miles (10 km)
Safety
Safety warnings appear throughout this publication in procedures that may harm you if performed
incorrectly or are ignored. A warning symbol precedes each warning statement.
Statement 1071—Warning Definition
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents. Use the statement number provided at the end of
each warning to locate its translation in the translated safety warnings that accompanied this
device.
SAVE THESE INSTRUCTIONS
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan
veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij
elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard
praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de
waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt
raadplegen.
BEWAAR DEZE INSTRUCTIES
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Safety
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin
käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu
onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien
lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
Attention
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant
entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez
conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures
couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil,
référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen
kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und
den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder
Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten
Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle
persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli
relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le
traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du
begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med
elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten
av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne
enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
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Safety
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de
lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos
perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de
prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular
cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los
procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el
número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada.
Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och
känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av
varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna
anordning.
SPARA DESSA ANVISNINGAR
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Safety
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões
corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os
circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de
segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for
legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de
involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til
undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
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Safety
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Required Tools
Warning
Class 1 laser product. Statement 1008
Warning
Laser radiation is present when the system is open and interlocks bypassed. Statement 1014
Warning
Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Statement 1030
Required Tools
You will need these tools to install the SFP transceiver:
•
Wrist strap or other personal grounding device to prevent ESD occurrences.
•
Antistatic mat or antistatic foam to set the transceiver on.
•
Fiber-optic end-face cleaning tools and inspection equipment. For complete information on
inspecting and cleaning fiber-optic connections, refer to the white-paper document at this URL:
http://www.cisco.com/en/US/tech/tk482/tk607/technologies_white_paper09186a0080254eba.shtml
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Installing SFP Transceiver Modules
Installing SFP Transceiver Modules
SFP transceiver modules can have three types of latching devices to secure an SFP transceiver in a port
socket:
•
Figure 3 shows an SFP transceiver with a Mylar tab latch.
•
Figure 4 shows an SFP transceiver with an actuator button latch.
•
Figure 5 shows an SFP transceiver that has a bale-clasp latch.
Determine which type of latch your SFP transceiver uses before following the installation and removal
procedures.
Caution
We strongly recommend that you do not install or remove the SFP transceiver module with fiber-optic
cables attached to it because of the potential damage to the cables, the cable connector, or the optical
interfaces in the SFP transceiver. Disconnect all cables before removing or installing an SFP transceiver.
Removing and installing an SFP transceiver can shorten its useful life. Do not remove and insert SFP
transceivers more often than is absolutely necessary.
The SFP transceiver modules are static sensitive devices. Always use an ESD wrist strap or similar
individual grounding device when handling SFP transceivers or coming in contact with modules.
Figure 3
SFP Transceiver Module with a Mylar Tab Latch
Figure 4
SFP Transceiver Module with an Actuator Button Latch
63066
63065
Caution
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Installing SFP Transceiver Modules
SFP Module with a Bale-Clasp Latch
63067
Figure 5
To install an SFP transceiver, follow these steps:
Step 1
Attach an ESD-preventive wrist strap to your wrist and to the ESD ground connector or a bare metal
surface on your chassis.
Step 2
Remove the SFP transceiver module from its protective packaging.
Note
Do not remove the optical bore dust plugs until directed to do so later in the procedure.
Step 3
Check the label on the SFP transceiver body to verify that you have the correct model for your network.
Step 4
Find the send (TX) and receive (RX) markings that identify the top side of the SFP transceiver.
Note
Step 5
Position the SFP transceiver in front of the socket opening.
Note
Step 6
On some SFP transceivers, the TX and RX marking might be replaced by arrowheads pointing
from the SFP transceiver connector (transmit direction or TX) and toward the connector (receive
direction or RX).
Different Cisco devices have different SFP module socket configurations. Your Cisco device
could have either a latch-up or a latch-down orientation. Ensure that you are installing the SFP
transceiver in the correct orientation for your Cisco device. For more details, refer to the
hardware installation instructions that came with your Cisco device.
Insert the SFP transceiver into the socket until you feel the SFP transceiver module connector snap into
place in the socket connector. (See Figure 6.)
Inserting an SFP Transceiver into a Module Socket
94126
Figure 6
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Installing SFP Transceiver Modules
Note
For optical SFP transceivers, before removing the dust plugs and making any optical connections,
observe the following guidelines:
•
Always keep the protective dust plugs on the unplugged fiber-optic cable connectors and the
transceiver optical bores until you are ready to make a connection.
•
Always inspect and clean the LC connector end-faces just before making any connections. Refer to
the Tip on this page for a pointer to a fiber-optic inspection and cleaning white paper.
•
Always grasp the LC connector housing to plug or unplug a fiber-optic cable.
Step 7
Remove the dust plugs from the network interface cable LC connectors. Save the dust plugs for future
use.
Step 8
Inspect and clean the LC connector’s fiber-optic end-faces. Refer to the Tip below for a pointer to a
fiber-optic inspection and cleaning white paper.
Tip
For complete information on inspecting and cleaning fiber-optic connections, refer to the white-paper
document at this URL:
http://www.cisco.com/en/US/tech/tk482/tk607/technologies_white_paper09186a0080254eba.shtml
Step 9
Remove the dust plugs from the SFP transceiver optical bores.
Step 10
Immediately attach the network interface cable LC connector to the SFP transceiver.
Step 11
To connect 1000BASE-T SFP transceivers to a copper network, follow these substeps:
Caution
To comply with GR-1089 intrabuilding lightning immunity requirements, you must use grounded,
shielded, twisted-pair Category 5 cabling.
a.
Insert the Category 5 network cable RJ-45 connector into the SFP transceiver RJ-45 connector.
Note
b.
When connecting to a 1000BASE-T-compatible server, workstation, or router, use four
twisted-pair, straight-through Category 5 cabling for the SFP transceiver port. When
connecting to a 1000BASE-T-compatible switch or repeater, use four twisted-pair, crossover
Category 5 cabling.
Insert the other end of the network cable into an RJ-45 connector on a 1000BASE-T-compatible
target device.
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Removing SFP Transceiver Modules
Step 12
Observe the port status LED:
c.
•
The LED turns green when the SFP transceiver and the target device have an established link.
•
The LED turns amber while STP discovers the network topology and searches for loops. This
process takes about 30 seconds, and then the LED turns green.
•
If the LED is off, the target device might not be turned on, there might be a cable problem, or
there might be a problem with the adapter installed in the target device. Refer to the
Troubleshooting section of your switch hardware guide for solutions to cabling problems.
Reconfigure and reboot the target device if necessary.
Removing SFP Transceiver Modules
Caution
The SFP transceiver modules are static sensitive devices. Always use an ESD wrist strap or similar
individual grounding device when handling SFP transceivers or coming in contact with modules.
If you are removing an SFP transceiver module, follow these steps:
Step 1
Attach an ESD-preventive wrist strap to your wrist and to the ESD ground connector or a bare metal
surface on your chassis.
Step 2
Disconnect the network fiber-optic cable or network copper cable from the SFP transceiver module
connector. For optical SFP transceivers, immediately reinstall the dust plugs in the SFP transceiver
optical bores and the fiber-optic cable LC connectors.
Tip
For reattachment of fiber-optic cables, note which connector plug is send (TX) and which is receive
(RX).
Step 3
Release and remove the SFP transceiver module from the socket connector, as shown in Figure 7,
Figure 8, and Figure 9.
•
If the SFP transceiver has a Mylar tab latch, pull the tab gently in a slightly downward direction until
the transceiver disengages from the socket connector, and then pull the SFP transceiver straight out.
Do not twist or pull the Mylar tab because you could detach it from the SFP transceiver.
Removing an SFP Transceiver Equipped with a Mylar Tab
130061
Figure 7
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Removing SFP Transceiver Modules
•
If the SFP transceiver has an actuator button latch, gently press the actuator button on the front of
the SFP transceiver until it clicks and the latch mechanism releases the SFP transceiver from the
socket connector. Grasp the actuator button between your thumb and index finger, and carefully pull
the SFP transceiver straight from the module slot.
Removing an SFP Transceiver Equipped with an Actuator Button Latch
•
81566
130062
Figure 8
If the SFP transceiver has a bale-clasp latch, pull the bale out and down to eject the SFP transceiver
from the socket connector. If the bale-clasp latch is obstructed and you cannot use your index finger
to open it, use a small, flat-blade screwdriver or other long, narrow instrument to open the bale-clasp
latch. Grasp the SFP transceiver between your thumb and index finger, and carefully remove it from
the socket.
Removing an SFP Transceiver Equipped with a Bale-Clasp Latch
94127
Figure 9
Step 4
Place the removed SFP transceiver in an antistatic bag or other protective environment.
Cisco Small Form-Factor Pluggable Modules Installation Notes
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Obtaining Documentation
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).
Cisco Small Form-Factor Pluggable Modules Installation Notes
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Documentation Feedback
Documentation Feedback
You can send comments about technical documentation to [email protected]
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
Tip
•
Emergencies — [email protected]
•
Nonemergencies — [email protected]
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
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Obtaining Technical Assistance
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
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To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
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•
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies
learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•
World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
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This document is to be used in conjunction with the publications documents that support your specific Cisco device.
CCSP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live,
Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP,
CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the
Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step,
FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream,
Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect,
RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient,
TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (0501R)
Copyright © 2003–2005, Cisco Systems, Inc. All rights reserved.
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