How to Install the Kitchen Printer – for IT Professionals

How to Install the Kitchen Printer – for IT
Professionals
IMPORTANT NOTICE TO CATERTRAX ADMINSTRATORS
The installation and setup of the EPSON printer may require advanced technical
knowledge and it is recommended that these steps be performed by your IT professional
who has software driver, hardware, and networking experience.
Best Practices for Printer Setup and Operation

Internet Explorer 8.0 is required.

The computer displaying the printer queue should be easily viewable by the food service personnel so
that if the web browser, computer, or queue announces an issue it can be addressed immediately

The computer displaying the printer queue must not go into hibernation mode; otherwise it will stop
sending jobs to the printer.

The connection between the computer and the printer must be hard wired; it cannot be wireless.

The computer connected to the receipt printer must be turned on to print orders.

The printer (and runner, if applicable) queue window should be closed daily and launched the next day.
Printer Connection Setup
6/20/2014
Page 1 of 5
© Copyright 2004-2014 Hospitality 101, Inc. All rights reserved. This document may not be copied in part or full without express
written permission from Hospitality 101, Inc. All violations will be prosecuted to the fullest extent of the law.
How to Install the Kitchen Printer – for IT Professionals
Install the Printer Driver
1.
Go to http://pos.epson.com/developers/techresdetails.htm?ProductPK=545 and download the most upto-date version of Advanced Printer Driver, located under the Drivers section.
2.
Double click on the executable that was downloaded. Note: you may need to extract the files first.
3.
When the Install ShieldWizard screen appears click Next.
4.
Read and accept the terms and conditions, then click Next.
5.
Select the radio button for the Minimum (Recommended) setup and click Next, then click Add.
6.
Use the Select driver dropdown to select Epson TM-U220 Receipt.
7.
Use the Port Type dropdown to select Create an Ethernet port, then click Next.
8.
Enter the IP Address for your printer, and then click Next.
9.
Make sure the printer configuration you just created is selected, and then click Next.
10. Verify the settings displayed in the window, and then click Next.
11. When the InstallShield Wizard Complete screen appears, click Finish.
12. Go to the computer’s Control Panel and ensure that the printer that you just created appears in Devices
and Printers > Printers and Faxes.
Best Practice: The printer name as it appears on your network must match the printer
name configured in the CaterTrax software. If the name of this printer on your network
is something other than “Epson TM-U220” (recommended), please submit a Support
Request and provide the name(s) reflected on your network for the Epson printer(s).
13. Do a test print (from Devices and Printers).
Adjust Internet Browser Settings
1.
Open Internet Explorer 8 on the computer connected to the Kitchen Printer.
2.
Go to Tools > Internet Options and click the Security tab.
3.
Click Trusted sites, and then click the Sites button.
4.
If *.catertrax.com does not appear in the list of websites, enter it in the field labeled Add this website to
the zone. Ensure that the checkbox for Require server verification (https:) for all sites in this zone is not
selected, and then click Add, and then click Close.
5.
Click the Custom level button.
6/20/2014
Page 2 of 5
How to Install the Kitchen Printer – for IT Professionals
6.
Scroll down to the ActiveX controls and plug-ins and make sure that Initialize and script ActiveX
controls not marked as safe for scripting is set to Enable, then click OK, and then click OK again.
7.
Close and reopen Internet Explorer.
8.
Verify that these settings persist for every user who will be launching the runner and/or printer queues.
Install CTX Browser Add-on
1.
From the CaterTrax administrative site, go to Daily Site Stats.
2.
If your site is configured with a runner queue, click the Launch
Runner Queue link. The queue opens in a new window that should be
left open. Otherwise, skip to Step 3.
3.
Click the Launch Printer Queue link. The queue opens in a new
window that should be left open.
4.
You will be prompted to install the CTX Printer Driver add-on. Follow the prompts, leaving default
information and selections.
5.
Restart your browser and navigate back to the Printer Queue.
The Printer Status should
now display as READY.
Reminder: The browser window must remain open during the entire duration of time
that orders are being printed and the computer should not go into hibernation mode.
Create and Print a Test Order
The default receipt paper size is approximately 13 inches long. If your receipts require longer paper, refer to
the “Enable Long Receipt Printing” section.
1.
From the CaterTrax administrative site, create a test Take-out order to be picked up in the next 30
minutes. As soon as the printer queue window refreshes, your order should display. Depending upon
your site configuration, the order may print automatically. If it does not, proceed to Step 2.
2.
In the printer queue select the checkbox Print Customer Rec to print customer receipts and/or Print
Kitchen Rec to print kitchen receipts, and then click Start Printing.
6/20/2014
Page 3 of 5
How to Install the Kitchen Printer – for IT Professionals
Enable Long Receipt Printing (Optional)
Steps may differ, depending upon your Operating System.
1.
On the computer that is connected to your Kitchen Printer, go to the list of printers. Start > Control
Panel > Hardware and Sound > Devices and Printers
2.
Right-click on the Epson TM-U220 and select Printing Preferences.
3.
Select the Layout tab.
4.
In the Paper Size drop-down list select User Defined Paper Size.
5.
Enter a new name in the Paper Size Name field.
6.
In the Paper Length field, enter the length, in millimeters, or use the arrows to increase or decrease the
paper length.
7.
Click Save Paper Size, then click OK, and then click OK again.
Troubleshooting
Q:
I seem to have an issue with the printer hardware or printer driver.
A:
Please refer to Epson’s support page for the TM-U220 printer at
https://pos.epson.com/developers/techresdetails.htm?ProductPK=545
Q:
Our site’s Daily Site Stats window does not show any of the links mentioned above.
A:
The links should be displayed when the configuration is fully completed by CaterTrax. Please submit a
Support Request via your CaterTrax administrative site.
Q:
The browser keeps trying to install the CTX Print Driver every time the printer queue is opened.
A:
Confirm that ActiveX is enabled on the browser.
Ensure that there are no Pending Windows updates on this computer.
Make sure all steps in Sections 2 through 6 were performed on this computer.
Log out and log in again.
Q:
The printer status does not show as READY.
A:
Confirm that installation steps were each completed without errors.
Submit a Support Request (see Support section below). Be sure to provide the printer name, exactly as
installed on your network, and the version of Internet Explorer which is installed on the computer
connected to the printer.
Related Documentation

How to Use the Kitchen Printer – This document guides your kitchen staff in the use of the kitchen printer.
6/20/2014
Page 4 of 5
How to Install the Kitchen Printer – for IT Professionals
Support

Place a Support Request from your CaterTrax administrative site.

Call 1(585) 935-7105

Email support@catertrax.com
6/20/2014
Page 5 of 5