Student Telephone Quick Reference Guide.pub

HOLD
Hold allows you to place a call on hold without
disconnecting the caller. To make a second call while
this is in progress, see Consultation Call.
1. While the call is active, press the [HOLD] key, the
held line will flash
2. To reconnect, press the flashing softkey
corresponding to the line on hold
TRANSFER
Transfer allows you to send an active call to another
extension.
1. While the call is active, press the [TRANSFER]
key
2. Dial the desired telephone number
3. Announce the caller to the recipient
4. Hang up to release the call to the recipient
TELEPHONE CARE
If you would like to clean your telephone:
•
Use non-ammonia products - computer and
keyboard cleaners yield best results
•
Apply solutions to cloth FIRST; never spray or
apply directly to your telephone
FREE INFORMATION CALLS (IN PLACE OF 411)
Calls can be made from any office, home or cellular
telephone; GREAT ways to find information for
FREE!
•
1-800-YELLOWPAGES (1-800-935-5697) - To
search for US and Canadian businesses ONLY
•
1-800-FREE-411 (1-800-373-3411) - To search
for US businesses or residences
Quick Reference For
Student/RA Telephones
Note: If there is no answer and you would like the
caller back, press the [TRANSFER] key
To Transfer a call to a voicemail box:
1. While a call is active, press the [TRANSFER] key
2. Dial 43660
3. Press * *
4. Dial the desired five-digit extension number, listen
for the voicemail greeting
5. Hang up
Note: If voicemail has been reached and you would
like to return to the caller, press # 9.
PARK
Park places a call on hold from one extension to pick
up on another extension.
1. While the call is active, press the [TRANSFER]
key
2. Press * 6
3. Hang up the handset
To retrieve the call at a different extension:
1. Lift the handset at a different extension
2. Press # # 6
3. Dial the extension number you parked the call on
For Information or Assistance:
University IT
To remove parked call from the originating line:
1. Lift the handset
2. Press * * 6
Rev June 2012
Phone: (585) 275-2000
Email: univithelp@rochester.edu
Online: www.rochester.edu/it
RINGING
•
•
Internal: Long ring
External: Short, double ring
ANSWERING AN INCOMING CALL
As your telephone rings:
•
Lift the handset or press the [SPEAKER] key to
answer a call
PLACING A CALL
Dialing internally, to a 5-digit University extension:
1. Lift the handset or press the [SPEAKER] key
2. Enter the extension number using the [KEYPAD]
Dialing externally, to a 7-digit telephone number:
1. Lift the handset or press the [SPEAKER] key
2. Enter 9 followed by the telephone number using
the [KEYPAD]
Outbound Caller ID
When dialing externally, using 9 and the telephone
number, displays the University’s generic outbound
caller ID information, 585-756-4800.
Automatic Number Identification (ANI) displays your
number when calling outside of the University
telephone system.
1. Enter * 9 followed by the external phone number
using the [KEYPAD]
2. Your telephone number will display on the called
number if it is equipped to display Caller ID
ENDING A CALL
•
Press the [SPEAKER] key or hang up the
handset
REDIAL
To redial the last number dialed:
1. Lift handset or press the [SPEAKER] key
2. Press the [REDIAL] key
3. Press *
SPEAKER PHONE
All Student/RA phones can be used as a speaker
phone.
To Turn the microphone on:
1. Press the [FEATURE] key
2. Press 1, the [MIC] key will illuminate
3. Repeat steps 1 and 2 to turn the microphone off
CONSULTATION CALL
Consultation Call allows you to speak with another
caller while one is on hold.
1. While a call is active, press the [TRANSFER]
key
2. Dial the number of the person to consult with
3. Press the [TRANSFER] key to place that
person on hold, you are then connected to the
original caller
Press the [TRANSFER] key to alternate
between calls
CALL WAITING
While on a call, you will hear tone in the handset
indicating another incoming call. The [ANSWER]
key will illuminate.
1. Press the [ANSWER] key to place the active
call on hold, you are now connected to the
incoming call
2. Press the [ANSWER] key to reconnect to the
first call
3. Continue pressing the [ANSWER] key to
alternate between calls
RINGING VOLUME AND TONE
To switch between ring tones:
1. Press the [FEATURE] key
2. Press 3 to cycle through available ring tones
3. Press the [FEATURE] to save selected tone
To adjust ringer volume:
•
While the phone is ringing, press the [▲] or [▼]
on the rocker key to adjust the ringer volume
Note: To cause the phone to ring, press the
[FEATURE] key followed by 3.
CONFERENCE CALL
Conference Call allows up to eight callers to
participate in a conversation.
1. Place a call
2. Press the [TRANSFER] key
3. Place second call
4. Press the [CONF] key, this is now a three-way
call
5. Continue the [TRANSFER] and [CONF] steps
until all desired parties are present
Note: The person originating the conference call
must stay on the call.
CALL FORWARDING
To activate call forwarding for internal calls:
1. Lift handset or press the [SPEAKER] key
2. Enter * 4 0 followed by the extension you wish to
forward calls to
3. Receive confirmation tone
To activate call forwarding for external calls:
1. Lift handset or press the [SPEAKER] key
2. Enter * 4 1 followed by the extension you wish to
forward calls to
3. Receive confirmation tone
To remove call forwarding for internal calls:
1. Lift handset or press the [SPEAKER] key
2. Enter # 4 0
To remove call forwarding for external calls:
1. Lift handset or press the [SPEAKER] key
2. Enter # 4 1
Note: Always place test calls to your phone after
setting or removing forwarding to ensure that calls are
routing as you intend.
ONE-TOUCH BUTTONS
One-Touch dialing allows you to program an available
button for frequently called numbers.
To program a One-Touch button:
1. Press the [FEATURE] key
2. Press the an available round softkey
3. Enter the desired phone number or feature code
4. Press the [FEATURE] key to save
To place a One-Touch call:
1. Lift handset or press the [SPEAKER] key
2. Press the One-Touch button
LONG DISTANCE SERVICE
Options for long distance service include:
•
Prepaid Calling Cards - available in several
denominations from the University Bookstore
•
800# Toll Free Access - Many providers offer
voice and/or data service through toll free 800#
access. Google “long distance service” to find a
variety of available service providers
SERVICE RESTRICTION
If you receive a fast busy tone, you are restricted from
performing an attempted function. Consult the
resources listed in this guide to determine if you are
truly restricted or if there is a problem with your
telephone.
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