Frontier Set Up - Access Point Inc.

Frontier Set Up - Access Point Inc.
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Helpful Hints
• Press 1 to rewind 6 seconds.
• Press 1 1 to rewind to the beginning
of a message.
• Press 3 to fast forward 6 seconds.
• Press 3 3 to fast forward to end of
the message.
• Press 2 to toggle between pause and
continue playing current message.
• Press 5
1 to play previous message.
• Press 5
5 to play time and date stamp.
• Press 1 1 after accessing your mailbox
to play new messages first.
• Press
3 to recover all messages
deleted during current session. You can
recover deleted messages from the Play
Menu or the Main Menu.
• Press
# to end a command.
• Press
0
• Press
• Press
for help.
to back up or cancel a command.
to go to the Main Menu.
Powered by:
Please call 1-800-921-8102 for more information on this and other
Frontier products. One of our Customer Service Representatives will
assist you.
Copyright 2003 Citizens Communications Company. Frontier is a registered service mark of Citizens
Communications Company. Some services subject to geographic availability. Additional taxes and
surcharges will be applicable. Some restrictions may apply.
Glenayre.Business.0903
www.FrontierOnline.com
Voice Mail
Frontier Voice Mail
User Guide for Business
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Voice Mail Package Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Frontier Voice Mail
A Smart Choice
Accessing and Setting Up Your Mailbox
Welcome to Frontier Voice Mail!
Essentials, Basic, Basic with Sub-boxes,
Deluxe Voice Mail and Message Routing . . . . . . . . . . .5
Voice Mail has never been easier or more convenient.
It’s the perfect business tool to help you increase
productivity — and your bottom line. Access your
Voice Mail from any touch-tone phone. Voice Mail is
independent of a power source, so you’ll never miss a
call. There’s no tape to break, it works while you’re on
the phone — and even during a power outage — all
day, every day.
With features like FAX Mail, Pager Notification and
Constant Touch™, Voice Mail ensures that you’ll get
all your messages in a timely manner — no matter
where you are.
Playing Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Recording A Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Creating Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Changing Your
Password & Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Pager Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Extended Absence Greeting . . . . . . . . . . . . . . . . . . . . . . .13
Personal Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Message Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
FAX Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Constant Touch™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . .16
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Frontier
Voice Mail
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Voice Mail Package Details *
Feature
Receive/Play
Messages
Business
Essentials
Voice Mail
Business
Basic
Voice Mail
Business
Basic Voice Mail
with Subs
Business
Deluxe
Voice Mail
√
√
√
√
Save/Delete
√
Record/Send
Messages
√
Reply/Copy
Date and
Time Stamp
Message
Routing with
9 Key Presses
√
√
√
√
√
√
√
Pager Notification
√
√
√
Special Delivery
Options
√
√
√
Group List
(Broadcast List)
10x25
10x25
10x99
Sub Mailbox
5
Message Forwarding
√
√
Personal Operator
√
√
Multiple Greetings
√
FAX Mail
√
Wake-Up Service
Constant Touch™
√
√
√
Constant Touch
Max Hold/Talk Time
Personal Greeting
Length
60 seconds
90 seconds
1 shared (90 seconds)
2 @ 90 sec.
Message Capacity
20
30
30 shared
60
90 seconds
120 seconds
120 seconds
180 seconds
15 days
30 days
30 days
30 days
Message Length
New Message
Retention
Extended Absence
Greeting
5 minutes
√
* NOTE: Services may not be available in all areas.
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Frontier
Calling Services
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Getting Started with Your
Frontier Voice Mail
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When Calling From Another Telephone:
Voice Mail is simple to operate. Easy to understand
voice instructions help you in setting up your
mailbox and managing your messages.
Accessing and Setting Up
Your Mailbox
1. Dial the access number located in your
welcome letter.
2. To access your mailbox you must hear the
following message: “Welcome to the Voice
Messaging Center.” If this is not the first
message you hear, press the # key until
the system plays the above message.
3. When prompted, enter your 10-digit mailbox
number.This is your business telephone number.
Essentials,Basic,Deluxe Voice Mail and
Message Routing
4. When prompted, enter your password. This
number will be the last four digits of your
business telephone number when accessing
your mailbox for the first time.
When Calling From Your Business Telephone:
1. Dial the access number located in your
welcome letter.
2. When prompted, enter your password.This
number will be the last four digits of your
business telephone number when accessing
your mailbox for the first time.
3. A tutorial will help you set up your mailbox.
This tutorial is an automatic mailbox set-up
feature and will instruct you on how to create
a personal password, greeting and name
response.The tutorial plays the first time you
log into your mailbox.
5. A tutorial will help you set up your mailbox.
This tutorial is an automatic mailbox set-up
feature and will instruct you on how to create
a personal password, greeting and name
response. The tutorial plays the first time
you log into your mailbox.
(Note: The tutorial must be completed in its entirety, or it will play
again the next time the mailbox is accessed.)
(Note: The tutorial must be completed in its entirety, or it will play
again the next time the mailbox is accessed.)
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Frontier
Voice Mail
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Basic Business Voice Mail with Sub-Boxes
This mailbox is great for small businesses since it
allows employees to share a mailbox, but keep
messages separated by user. (In addition to the
main mailbox, users can create up to five additional
sub-mailboxes.)
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5. A tutorial will help you set up your mailbox.
This tutorial is an automatic mailbox set-up
feature and will instruct you on how to create
a personal password, greeting and name
response. The tutorial plays the first time you
log into your mailbox.
(Note: The tutorial must be completed in its entirety, or it will play
again the next time the mailbox is accessed.)
Setting Up Your Main Mailbox
Recording The Main Greeting
When Calling From Your Business Telephone:
When recording the main greeting, be sure to include
instructions on how the caller may leave messages for
other employees. (Example:“Press 1 for Sam, press 2
for Mary, or press 3 for Paul.”)
1. Dial the access number located in your
welcome letter.
2. When prompted, enter your password.This
number will be the last four digits of your
business telephone number when accessing
your mailbox for the first time.
3. A tutorial will help you set up your mailbox.
This tutorial is an automatic mailbox set-up
feature and will instruct you on how to create
a personal password, greeting and name
response.The tutorial plays the first time you
log into your mailbox.
(Note: The tutorial must be completed in its entirety, or it will play
again the next time the mailbox is accessed.)
Setting up Your Sub-Mailboxes
As a Sub-User, you will log into the mailbox for the
first time by using your assigned sub-mailbox (1,2,3,4
or 5) as your temporary password. For example, SubUser “1” would use “1” as the password (rather than
the main mailbox password) in order to log into their
own mailbox. Once logged in the Sub-User will be
able to set up their individual name response (up to
8 seconds) and change their password.
1. Dial the access number in the main mailbox.
2. Enter your temporary password which is the
same as your assigned mailbox (1, 2, 3, 4, or 5).
When Calling From Another Telephone:
1. Dial the access number located in your
welcome letter.
Note: Press
2
to move among submailboxes.
2. To access your mailbox you must hear the following
message:“Welcome to the Voice Messaging Center”.
If this is not the first message you hear, press #
until the system plays the above message.
3. When prompted, enter your 10-digit mailbox
number.This is your business telephone number.
4. When prompted, enter your password. This
number will be the last four digits of your
business telephone number when accessing
your mailbox for the first time.
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Frontier
Voice Mail
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Playing Your Messages
Creating Group Lists
Voice Mail will tell you how many new or saved
messages you have. If you have no messages in your
mailbox, only the Main Menu will play.
A Group List is a set of mailbox numbers that you
create once. You then record a name and assign a
number for each list you create. Once your list is
created, you only need to enter the list number and
your recorded message will be delivered to everyone
on that list.
1. Access your mailbox.
2. Press 1 to play your messages.
• Press 1 to replay the message.
1. Access your mailbox.
• Press 6 to copy the message.
2. Press 4 to access your Personal Options.
• Press 7 to delete the message.
3. Press 2 to access your Group Lists.
• Press 8 to reply to the message.
4. Press 1 to review Group List Directory.
• Press 9 to save the message.
5. Press 2 to create a Group List.
• Enter a one or two-digit Group List
number of your choice.
• Press # to save as new.
Recording A Message
• Record a name for the list. Press
This function allows you to record and send a message.
• Enter the mailbox number of each member
of the list. Press # after each entry is made.
1. Access your mailbox.
• Press
2. Press 2 to record a message. At the tone,
record your message and press # when
finished.
#.
# again to save the list.
6. Press 3 to delete a Group List.
7. Press 4 to modify a Group List. Then:
enter a one or two-digit Group List number.
Recorded Message Options
1. Press 1 to play your recorded message.
• Press 1 to add an address.
2. Press 2 to continue recording.
• Press 2 to review addresses in the list.
3. Press 5 for delivery options.
• Press 3 to play the list name.
• Press 1 to send the message as urgent.
• Press 4 to re-record list name.
• Press 2 to send the message as private.
• Press 3 for notification of non-delivery.
• Press 4 for future delivery.
• Press 9 to immediately send the message.
• Press
to cancel delivery option.
4. Press 7 to delete the recorded message.
5. Press 9 to send the message.
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Calling Services
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Changing Your Password & Greeting
Optional Features
When you first set up your mailbox, you recorded a
greeting and selected a password.Your password and
greeting can be changed at anytime.
The following features may not be available on all
Voice Mail packages. Please reference the chart on
page 4 and 5 for availability.
To change your password:
Multiple Greetings
1. Access your mailbox.
2. Press 4 to access your Personal Options.
3. Press 4 to modify your Personal Preferences.
4. Press 1 to modify your password.
To change your active greeting:
1. Access your mailbox.
To set up your second greeting:
2. Press 3 for the Greeting menu .
1. Access your mailbox.
• Press 1 to play your active greeting.
2. Press 3 to change your greeting.
• Press 2 to record your active greeting.
3. Press 4 to modify another greeting. Then
enter your greeting number to modify.
• Press 7 to delete your greeting.
• Press 1 to review this greeting.
Pager Notification
• Press 2 to re-record this greeting.
Pager Notification will not only notify you that you have
new messages, but will also indicate what type of
message you have received into your mailbox.You can
also set Pager Notification to alert you of messages
marked urgent only.
# of New Messages
110551234567
You can set up two personal greetings; each
greeting can be programmed to play during a
specified time throughout the day. Greeting 1 will
play at all times of the day if no other greeting is
scheduled. This greeting should be generic with no
reference to time. The second greeting should be
specific as to time.
• Press 7 to delete this greeting.
• Press 9 to review the time interval.
4. Press 5 to turn on/off option for callers to
skip your greeting.
5. Press 8 to review your greeting schedule.
# of Urgent Messages
6. Press 9 to enable/disable your greeting
schedule.
# of Fax Messages
Mailbox Number
7. Press 7 to delete your greeting.
To enable Pager Notification:
You may want to instruct your callers of the following
available options when leaving you a message:
1. Access your mailbox.
2. Press 4 to access your Personal Options.
• Press
3. Press 3 to modify your message
notifications options.
• Press 2 to record/continue recording.
4. Press 1 to play your Pager Notification number.
5. Press 3 to enable/disable Pager Notification.
to send the message.
• Press 3 to replay the message.
• Press
to cancel the message.
• Press 9 for additional options.
6. Press 4 to enable/disable urgent only
Pager Notification.
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Voice Mail
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Extended Absence Greeting
Personal Operator
This feature can be set when you are away from
the office for a day or for an extended period of
time. By activating this feature, callers are not able
to bypass your greeting which may indicate that
you are away from the office for an extended
period of time.
This feature allows the caller to press 0 during
your greeting and be transferred to a pre-determined
number you have designated. The number can be a
personal assistant secretary or a switchboard operator.
To verify the number that has been set up:
To activate this feature:
1. Access your mailbox.
2. Press 4 to access your Personal Options.
1. Access your mailbox.
3. Press 4 to modify your Personal Preferences.
2. Press 3 to access the Greeting Menu.
3. Press 1 to hear your current greeting.
4. Press 1 to modify your Personal Operator
options.
4. Press 2 to record the Extended Absence
Greeting.
5. Press 1 to play your Personal Operator
number.
5. Press 5 to activate Extended Absence
Greeting feature.
To deactivate this feature:
1. Access your mailbox.
2. Press 3 to access the Greeting Menu.
3. Press 1 to hear your Extended Absence
Greeting.
4. Press 2 to record the greeting.
5. Press 5 to deactivate Extended Absence
Greeting feature.
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Frontier
Voice Mail
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Message Forwarding
FAX Mail
Messages in your mailbox can be forwarded to
another mailbox or telephone number. Messages can
be forwarded by:
With the FAX Mail feature, you can receive a fax, then
forward, save and delete it as if it was a Voice Mail
message.There are two ways to set-up your mailbox
for fax delivery.
• Immediate forwarding — caller is notified
that the message being left will be forwarded.
• Silent Forwarding — caller hears your
greeting and is not notified that the message
is being forwarded.
(NOTE: Fax numbers are programmed by
Frontier only. Customer needs to supply fax to
Frontier for programming.)
Automatic Delivery
To have your fax messages automatically sent to your
primary fax number when received into your mailbox:
To enable the message forwarding:
1. Access your mailbox.
2. Press 4 to access your Personal Options.
3. Press 5 to modify your forwarding options.
1. Access your mailbox.
2. Press 4 to access your Personal Options.
• Press 1 to modify your fax options.
• Press 1 to play number forwarded to.
• Press 3 for automatic fax delivery.
• Press 2 to modify your message
forwarding number.
• Press 2 for your secondary number.
• Press 3 to enable/disable the message
forwarding option.
• Press 4 to modify your forwarding type.
• Press 1 to select immediate forwarding.
• Press 2 to select silent forwarding.
• Press
to return to the previous menu.
Manual Delivery
You can manually send a fax in your mailbox to your
primary fax number or you can log into your mailbox
from the keypad on any fax machine where the fax
can be retrieved.
1. Access your mailbox.
2. Press 1 to play your messages.
3. Press 4 to print fax.
• Press 1 to send the fax messages to
your primary fax number OR
• Press 4 to print the fax message on the
current line. (You must dial into your
mailbox from a fax machine.)
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Voice Mail
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Constant Touch™
With Constant Touch™, you can combine up to three
telephone numbers (home, office, cellular, pages, etc.)
into a single number that can reach you anywhere.
The Voice Mail system will dial the numbers programmed
in your schedule. Once you are located, you can identify
the caller who is holding for you through the information
captured from the caller.
The Constant Touch™ feature in your mailbox is manually
activated by the caller. When callers reach your mailbox
they must press 3 before the Voice Mail system will
try to locate you.Once a caller has activated Constant
Touch™, they will be placed on music hold and be
periodically interrupted with the following options while
waiting for you to connect:
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EXAMPLE: Constant Touch call is routed to a pager. In
this instance, the caller remains on hold in your Voice
Mailbox while you are sent a page.
• You will see “999”followed by the call back
number entered by the caller. If the call back
number is not entered by the caller, the page
will be “999”followed by your mailbox number.
• Simply access your Voice Mailbox and follow
the prompts in order to connect to the caller.
Enabling Constant Touch™
1. Access your mailbox.
2. Press 5 to modify your Constant Touch™
options.
3. Press 1 to enable/disable the service.
• Press 0 to transfer to your Personal Operator
OR
• Press 7 to leave you a voice message.
• Press
to continue holding.
EXAMPLE: Constant Touch™ call routed to a phone.
When answered, a recording is heard which states that
a caller is on hold. A password prompt is needed to take
(or direct) the call.
(NOTE: Only a user who knows the password will be able to retrieve or direct
the caller on hold).
1. Press 1 to connect to the caller.
2. Press 2 to direct the caller to your mailbox.
3. Press 3 to direct the caller to your
Personal Operator.
4. Press 6 to disconnect the caller.
5. Press
1 to place the caller on hold.
6. Press 8 to hear the name of the caller
on hold.
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Frontier
Voice Mail
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